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341 Don't Get Sabotaged By Your Colleagues When Selling in Japan show art 341 Don't Get Sabotaged By Your Colleagues When Selling in Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Sales is a nightmare. It is usually a solitary life.  You head off to meet customers all day.  Your occasional return to the office is to restock materials or complete some processes you can’t do on-line.  Japan is a bit different.  Here it is very common to see two salespeople going off to meet the client.  If you are selling to a buyer, it is also common to face more than one person.  This is a country of on-the-job training and consensus decision making, so the numbers involved automatically inflate. Even in Western style operations, there is more of a...

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340 How Crazy Can We Go When Presenting In Japan show art 340 How Crazy Can We Go When Presenting In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Japan doesn’t love crazy. In our High Impact Presentations Course we have exercises where we ask the participants to really let go of all their inhibitions and let it all hang out – and “go crazy, go over the top”.  This is challenging in Japan. Normally, we are all usually very constrained when we speak in society.  Our voices are very moderate, our body language is quite muted and our gestures are rather restrained.  Unfortunately, this often carries over into our public presentations. Without realising it, we find ourselves speaking in this dreadful monotone, putting...

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339 Building A Team In Stages In Japan show art 339 Building A Team In Stages In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Team building is fraught. Actually, when do we create teams? Usually we inherit teams from other people, stocked with their selections and built around their preferences, aspirations and prejudices, not ours. In rare cases, we might get to start something new and we get to choose who joins. Does that mean that “team building” only applies when we start a new team? If that were the case, then most of us would never experience building a team in our careers. This concept is too narrow. In reality, we are building our teams every day, regardless of whether we suddenly became their leader or...

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338 Sales Storytelling That Wins In Japan show art 338 Sales Storytelling That Wins In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Salespeople often miss the point. They are brilliant on telling the client the detail of the product or service. When you think about how we train salespeople, that is a very natural outcome.  Product knowledge is drummed into the heads of salespeople when they first join the company.  The product or service lines are expanded or updated at some point, so again the product knowledge component of the training reigns supreme.  No wonder they default to waxing lyrical about the spec.  These discussions, however, tend to be technical, dry, unemotional and rather boring. ...

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337 Don't Freak Out During The Q&A In Japan show art 337 Don't Freak Out During The Q&A In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Q&A can destroy your personal brand. Creating and delivering the presentation sees you in 100% total control.  You have designed it, you have been given the floor to talk about it, all is good.  However, the moment the time comes for questions, we are now in a street fight.  Why a street fight?  Because in a street fight there are no rules and the Q&A following a presentation is the same – no rules.  “Oh, that’s not right” you might be thinking.  “What about social norms, propriety, manners, decorum – surely all of these things are a filter on...

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336 Team Glue Insights In Japan show art 336 Team Glue Insights In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Staff can be a nightmare. Teams are composed of the most difficult material ever created - people. That requires many capabilities, but two in particular from leaders: communication and people skills. Ironically, leaders are often seriously deficient in one or both. One type of personality who gets to become the leader are the hard driving, take no prisoners, climb over the rival’s bodies to grasp the brass ring crowd. Other types are the functional stars: category experts; best salesperson, long serving staff members; older “grey hairs” or the last man standing at the end of the...

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335 Servicing Your Buyers In Japan show art 335 Servicing Your Buyers In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Enterprise killers can include Customer Service. We know that all interfaces with the customer are designed by people.  It can be on-line conversations with AI robots or in-store interactions, but the driving force behind all of these activities are the people in our employ.  The way people think and act is a product of the culture of the organisation.  That culture is the accountability of senior management.  The common success point of organisations is to have the right culture in place, that best serves the customer.  The success of senior management in making all...

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334 Those Vital Few Seconds When You Start Your Talk In Japan show art 334 Those Vital Few Seconds When You Start Your Talk In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Don’t let your speaker introduction be a disaster. Usually when we are speaking we are introduced twice.  Once at the very start by the MC when they kick off proceedings and then later just before our segment of the talk.  The MC’s role is quite simple.  It is to set the stage for the speaker, to bring something of their history, their achievements and various details that make them a credible presenter for this audience.  This can often be a problem though, depending on a few key factors. How big a risk taker are you? Are you relying on the MC to do the necessary...

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Dealing With Ambush Speaking Requests show art Dealing With Ambush Speaking Requests

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Suddenly you hear your name being called upon and you are being requested to make a few remarks.  Uh oh.  No preparation, no warning and no escape.  What do you do?  Extemporaneous speaking is one of the most difficult tasks for a presenter.  It could be during an internal meeting, a session with the big bosses in attendance or at a public venue.  One moment you are nice and comfy, sitting there in your chair, taking a mild interest in the proceedings going on around you and next you are the main event. Usually the time between your name being called and you...

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333 Real World Leadership show art 333 Real World Leadership

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Change is hard to create anywhere in the world. Getting things to change in Japan also has its own set of challenges. The typical expat leader, sent to Japan, notices some things that need changing. Usually the Japan part of the organisation is not really part of the organisation. It is sitting off to the side, like a distant moon orbiting the HQ back home. There are major differences around what is viewed as professional work. The things that are valued in Japan, like working loyally (i.e. long hours) even with low productivity, keeping quiet, not upsetting the applecart, not contributing in...

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Zen study is a way to strip out all of the non-essentials in life.  The noise, the distraction, the things that are not so important.  People sit around concentrating on their breath cycle or one word or any number of other methods to quiet the mind. They are seeking to get more clarity about themselves and what are their real priorities.  As presenters, this is a good metaphor for when we are in front of people speaking. 

You would think with all those thousands of years of Zen in Japan, in art, in design, in temples, gardens, in history etc., that the Japanese people would be legends of simplicity and clarity when presenting.  Not true!  Presenting as an idea only came to Japan around 160 years ago.  Fukuzawa Yukichi who founded Keio University and who graces the 10,000 yen bank note, launched public speaking in Japan in the Meiji period.  There is still an enzetsukan or speech hall preserved on the grounds of Keio University, where presumably the first public speeches were given.

Western society plumbs the wisdom of ancient Greece and Rome, parliaments allowing debate and Hollywood for models on speech giving.  Japan has no traditional home grown role model. If the authorities needed you to know anything in old japan, a notice board would have it written there for you.  No shogunal oratory from the castle walls to the assembled masses.  No Mel Gibson Braveheart style speeches before vanquishing the foe in battle.  Japan bypassed all of that until Fukuzawa Yukichi decided this was another area of modernization that needed implementation in Japan, like wearing ties, boots, hats and petticoats. 

 Of course there were no slide decks in those days, but Japan certainly was an early adopter of the technology for giving presentations – the overhead projector, the slide projector, the modern light weight projector, large screen monitors, electronic pointers, etc.  Any venue you go to in Japan will be bristling with cool tech gear.

Interestingly, the content on the speaker’s screen will also be bristling.  There will be 10 graphs on the one page, lurid diagrams employing 6 or more vivid colours, numerous lines of text so small you could use it for an optometrist’s eyesight test chart.  Where has the zen gone?

To be an effective presenter, we don’t need any tech or screens or props or gizmos.  We can just speak to the audience and enjoy being the full focus of their attention.  As a result of this visual conflagration, many speakers are competing for attention with what is being displayed on the screen.  Company representatives love to play the video of their firm or product or service.  They can be quite slick, the joy of the marketing department. They are the pit into which a chunk of money was thrown for the production company, directors, designers, film and sound crew, talents and innumerable others who all got a slice of the pie.

The question to ask though is does this video actually assist the speaker to make the key point under consideration.  Often they are like eye candy, but are not on point to the main argument.  Unless it strongly reinforces your message dump it.  It will only be competition for you the speaker and it will suck up valuable time which could be spent better with you as the main focus. 

I saw Ken Done, a well known Australian artist, give a talk in Japan many years ago.  He has a very unique visual painting style. He moved around from behind the lectern, stood next to it and just spoke about his art to the audience.  It was very engaging because it was so intimate.  The Japanese audience loved it.  There was only one source of stimulation for the audience and that was Ken Done.  This is what we want – to be the center of our audience’s world for the next thirty or forty minutes.

Don’t use a slide deck unless there is something in that content and presentation on screen which really helps bring home your argument.  If it is for information purposes, then that will work well.  If you are there to persuade, then you will be so much more powerful if all the attention is concentrated on one point and that point needs to be you.

In this case we have stripped away all the visual noise, so we have to fill the void with word pictures.  We need to transport the audience to a place where they can see what we are talking about, in their mind’s eye.  If you have ever read the novel after seeing the movie, you find yourself transported visually to the scenes from the movie, as you read the novel’s pages.  This is the same idea. We have to usher the audience to a place, time and situation that we are describing in words, in such a way that visually they can imagine it.

We don’t always have to have slides or visuals.  We are the message, so let’s manufacture the situation so that we are the center piece of the proceedings and all eyes and ears are on us, totally focused on every word we say.  We need to Zen our way to speaking and presenting success!