340 How Crazy Can We Go When Presenting In Japan
The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Release Date: 02/23/2025
The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
We are often good talkers, but poor listeners. We have many things we want to say, share, expound and elaborate on. For this we need someone to be talking it all in. We like it when people do that for us. It soothes our ego, heightens our sense of self-worth and importance. We are sometimes not so generous ourselves though when listening to others. Here are six nightmare listeners you might run into. By the way, do any of these stereotypes sound a bit too familiar to you? The “preoccupieds” are those breathless types, racing around, multi-tasking on steroids, permanently distracted....
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Selling to companies in Japan usually means sitting in a meeting room with a single buyer or perhaps two people. There are occasions though where we may need to present to a larger number of buyers in a more formal setting. It may be a pitch to secure the business, or it may be a means of getting the buying team more easily coordinated on their side. Before we know how to present to a team, we have to analyse the people in the team. That means we need to know ahead of time, who will be in the room from their side. A team comprises multiple layers of...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
We often hear about the need for bosses to do more to engage with their teams. The boss looks at their schedule and then just checks out of that idea right then and there because it seems impossible. The employees for their part, want to get more praise and recognition from the boss, to feel valuable and valued. Bosses are often Driver type personalities who are extremely outcome and task orientated. People are there to produce, to get the numbers, to complete projects and to do it with a minimum of boss maintenance needed to be invested. The snag in all of this though is employees don’t...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Today is a good time to start reviewing and reflecting upon the presentations you have over the past few years. What have you learnt not to do and what have you learnt to keep doing? Those who don’t study their own presentations history are bound to repeat the errors of the past. Sounds reasonable doesn’t it. We are all mentally geared up for improvements over time. The only issue is that these improvements are not ordained and we have to create our own futures. Do you have a good record keeping system? When I got back to Japan in 1992 I was the...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Here is an important mantra: We don’t want a sale, we want the re-orders. That task however is getting harder and harder. Customers today are more educated, better prepared and have more alternatives than ever before. Satisfying a customer is not enough – we have to exceed their expectations and provide exceptional customer service. Customer service has only one truth – how the customer perceives the quality of the service. Forget what we think is good customer service. We have to be really clear about what is the customer’s perception of good customer...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
The New Year’s resolutions concept is ridiculous, but only because we are weak, lazy, inconsistent and lacking in discipline. Apart from those small barriers to execution of desires, the concept works a treat. The idea of a new start is not bad in itself and we can use the Gregorian calendar fantasy, to mark a change in the year where new things are possible. We learn as we go along and we add experience from year to year to hopefully make life easier. So as a presenter what would be possible? There are around 4.4 million podcasts around the world. Blogs are in the...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
351 My Boss Isn't Listening f you reading this title and thinking “this has nothing to do with my leadership”, you might want to think again. We hear this comment a lot from the participants in our training. They complain that the boss doesn’t talk to them enough because they are too busy, don’t have much interest in their ideas or do not seek their suggestions. In this modern life, none of these issues from staff should be surprising. There have been two major tectonic plate shifts in organisations over the last twenty years. One has been the compression of many organisational layers...
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350 The Rule Of Three Our financial year ended in August and we were up over 20% on the previous year’s revenue results. I should have been ebullient, chipper, sanguine, fired up for the new year, but I wasn’t. Was it because we were back to zero again, as we all faced the prospect of the new financial year? That sinking feeling of , “last year was hard and here we go again, but this time with an even higher target”. Maybe that was it, but it was hard to tell. There were three other things which were gnawing away at me, regarding incidents which...
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I was invited to an English Speech contest for Middle School students. The students must have home grown skills and are not eligible to compete if they have spent more than six months abroad, in an English speaking environment. This was pretty grand affair. The organisation running it is run by students at university, who took part in the contest themselves when they were in Middle School. Many of the graduates become business patrons and supporters as they work their way up in their business careers. It a perfect Japanese storm. Japan loves uniforms...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
The supervisor has super vision. The leader knows more. The captain makes the calls. The best and the brightest know best. The cream rises to the top. We accept that there will be leaders either our “superiors” or “the first among equals”. We put leaders up on a pedestal, we expect more from them than we expect from ourselves. We judge them, appraise them, measure them, discuss them. When you become a leader what do you find? There are rival aspirant leaders aplenty waiting in the wings to take over. They have the elbows out to shove the current leader aside and replace them....
info_outlineJapan doesn’t love crazy. In our High Impact Presentations Course we have exercises where we ask the participants to really let go of all their inhibitions and let it all hang out – and “go crazy, go over the top”. This is challenging in Japan. Normally, we are all usually very constrained when we speak in society. Our voices are very moderate, our body language is quite muted and our gestures are rather restrained.
Unfortunately, this often carries over into our public presentations. Without realising it, we find ourselves speaking in this dreadful monotone, putting everyone to sleep. Our body language is minimal and our gestures rather weak, even perfunctory.
The radical exercises we put everyone through are there to expand their range of possibilities as presenters. To do this, we really exaggerate the energy levels and scope. Of course, in its raw, uncontrolled form, it is way too much for a professional presentation.
As a specific training tool it is fine. I am often asked though, how much is too much, when it comes to being more powerful as a presenter? How much “over the top” is appropriate?
I definitely think there is a place for going “over the top” in a business presentation. The degree to which you push the envelope though is dependent on the subject, your message and the audience. There is no simple scale where the excessive bits are neatly marked in red warning lines for our calibration.
If you are giving your talk and you outraged by something, then expressing your outrage during your talk will be entirely congruent. You may do that with a higher level of voice volume, hitting certain key words harder, combined with strong body language, a matching facial expression and bigger gestures backing up the message.
You can’t keep going at that “over the top” level though, because you will wear out your audience and its real impact begins to unwind pretty quickly. Clinical, well planned bursts are more effective, because of the contrast between the storm and calm. It is a bit like classical music with its crescendos and lulls.
When presenting, our body language is very powerful and very expressive. It can really jumpstart an idea. We are firm devotees of this concept. For example, in our morning meetings or chorei, we have a couple of set pieces. Each day a different person leads the group. We go through the Vision, Mission, Values, one of Dale Carnegie’s principles, motivational quote, etc. In our Mission Statement component we say, “By providing customised business solutions, based on the Dale Carnegie Principles, we exceed our client’s expectations”. When the chorei leader says the word “exceed” everyone does their version of thrusting a pointed finger as high as possible, upward toward the sky.
At another point in the chorei we talk about our mantra, which is to “10 X our thoughts and our actions”. We used to do this by thrusting our arms across our chests, opening up the fingers of both hands, so that we are expressing the symbol of an X shape and the number ten. One of the team had the genius idea of going more over the top. So now we stand with our feet well apart and push both our arms out and upward at 45 degrees, so that the effect is to create a cross symbol, in the same shape as the letter “X”. It is a very dynamic movement and very powerful in communicating the idea behind it.
What has this got to do with presenting in public? The difficult part is to free ourselves from the limitations and constraints of normal daily conversation. Usually we are highly restrained by societal conditioning and so we need to let some pizzazz come into our presenting persona. Our daily chorei gets us used to going over the top.
How can we change what we have been doing for so many years? Let’s start small. When speaking in public, just hitting a key word very loudly or elongating its pronunciation is very dynamic. This pattern break will grab your audience’s attention. It helps us to break through all of the mental clutter and minutiae that is dominating their thoughts and preventing them from giving us their full attention. Always assume that when they enter the venue, their brains are already completely full and we have to create some space for our ideas and main points.
When we combine a key word with a very big gesture, then the amplification of that message becomes very powerful. I noticed this when I was presenting to an audience of five thousand people. The venue was large, the seats at the back were far, far away. To the top tier guests, in the very back rows, I was as big as a peanut from that distance. In this case, you have to use the whole stage, center, left and right sides and the stage apron. You have to employ very exaggerated gestures to overcome the tyranny of distance from your audience seated in the cheap seats at the back.
Props are another area where some showmanship can work well. In a speech in Japanese in Nagoya, I was making the point that Australia was very much focused on the Asian region. I decided to reverse an 18th century Meiji era slogan for effect. In the original, Japan was being encouraged to leave Asia and follow Europe. It was always written “Datsu A Nyu O”. I reversed it to “Datsu O Nyu A, meaning for Australia to stop following Europe and to follow Asia instead.
By itself, reversing the well known slogan was a powerful idea. It was a new construct for a Japanese audience to have such famous a Meiji era call to action, which they all studied at High School, reoriented to a completely new meaning. The ”over the top” contribution was to have it hand written in Japanese kanji brushstrokes, pasted on to a traditional roll such as you will often see with Japanese paintings. I attached small weights to the bottom of the roll, so that when it was unfurled, it dropped like a stone and made a slight snapping sound when fully extended. It was a very dramatic unfurling of a surprising usage of the Japanese language and culture by a foreigner. It was “over the top” but congruent. The audience reaction was immediate and strong. I had achieved my aim to reorient their thinking about Australia, through the context of my talk using some showmanship.
We can take the chance to stand out at different times. We need to pick our moments and decide how far we will push things. None of us need another vanilla presentation from some entirely forgettable speaker, but we don’t need pyrotechnics every time either. Find some spots for hitting a word hard, or using a big gesture. Use a powerful facial expression of wonder, disgust, surprise, puzzlement, joy or anger, where it is congruent with what you are saying.
“Less is more” though is a good rule and leave the amateur theatrics to the aspirant thespians. But where it works, do go “over the top” and engage your audience.