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Dealing With Ambush Speaking Requests

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Release Date: 01/05/2025

348 Open The Kimono Leaders show art 348 Open The Kimono Leaders

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

The supervisor has super vision. The leader knows more. The captain makes the calls. The best and the brightest know best. The cream rises to the top. We accept that there will be leaders either our “superiors” or “the first among equals”. We put leaders up on a pedestal, we expect more from them than we expect from ourselves. We judge them, appraise them, measure them, discuss them. When you become a leader what do you find? There are rival aspirant leaders aplenty waiting in the wings to take over. They have the elbows out to shove the current leader aside and replace them....

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347 Roots of Poor Customer Service show art 347 Roots of Poor Customer Service

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

  Poor customer service really irritates us.  When we bump into it, we feel betrayed by the firm.  We have paid our money over and we expect excellent customer service to come with the good or service attached to it.  We don’t see the processes as separate.  In this Age of Distraction, people’s time has become compressed.  They are on the internet through their hand held devices pretty much permanently.  We all seem to have less time than before, so we become cross if things from the internet don’t load or load too slowly. If we have to wait we don’t...

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346 Presentation Review Techniques show art 346 Presentation Review Techniques

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Athletes and coaches spend a lot of time watching their team’s performance.  Strengths and weaknesses are sought in order to amplify the former and eliminate the latter.  Close scrutiny is applied to key moments, crucial transitions and pivotal points.  Presenting should be no different.  Cast your mind back though, to the last twenty presentations you have attended and ask yourself how many speakers were recording themselves for later analysis?  I would assert that the answer would be either zero or very close to zero.  Why would that be?  High performance...

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345 Japan Leadership Blind Spots show art 345 Japan Leadership Blind Spots

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

 Leadership is a swamp. Do leaders have to be perfect? It sounds ridiculous to expect that, because none of us are perfect. However, leaders often act like they are perfect. They assume the mantle of position power and shoot out orders and commands to those below them in the hierarchy. They derive the direction forward, make the tough calls and determine how things are to be done. There are always a number of alternative ways of doing things, but the leader says, “my way is correct, so get behind it”. Leaders start small with this idea and over the course of their career they keep...

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344 How Can Chinese Retail Be So Bad In Japan? show art 344 How Can Chinese Retail Be So Bad In Japan?

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Bad service is a brand killer. This is a controversial piece today, because I am singling out one race, one group in isolation.  It is also a total generalisation and there will be exceptions where what I am saying is absolute rubbish.  There will be other races and groups, who are equally guilty as well, who I am not singling out or covering, so I am demonstrating a blatant and singular bias. I know all that, but let the hellfire rain down on my head, I am just sick of some of this lousy service here in Tokyo.  It is a mystery to me how the service in some Chinese restaurants...

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343 Your Inspirational Talk Must Be Dynamic show art 343 Your Inspirational Talk Must Be Dynamic

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Public speaking takes no prisoners. I was attending a Convention in Phuket and the finale was the closing inspirational speech for the week of events.  I had to deliver the same speech myself at the Ho Chi Minh Convention a few years ago.  This is a daunting task.  Actually, when your audience is chock full of presentation’s training experts from Dale Carnegie, it is simply terrifying.  The length of the speech is usually around ten minutes, which though it seems shortish, can feel quite long and challenging to design.  Being an inspirational speech, it adds that...

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342 Success As a Leader In Japan show art 342 Success As a Leader In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

 Being the leader is no fun anymore. In most Western countries we are raised from an early age to become self-sufficient and independent. When we are young, we enjoy a lot of self-belief and drive hard along the road of individualism. School and university, for the most part, are individual, competitive environments with very little academic teamwork involved. This is changing slowly in some Universities as the importance of teamwork has been re-discovered. However, for the most part, it is still a zero-sum game, of someone is the top scholar and some are in the upper echelons of marks...

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341 Don't Get Sabotaged By Your Colleagues When Selling in Japan show art 341 Don't Get Sabotaged By Your Colleagues When Selling in Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Sales is a nightmare. It is usually a solitary life.  You head off to meet customers all day.  Your occasional return to the office is to restock materials or complete some processes you can’t do on-line.  Japan is a bit different.  Here it is very common to see two salespeople going off to meet the client.  If you are selling to a buyer, it is also common to face more than one person.  This is a country of on-the-job training and consensus decision making, so the numbers involved automatically inflate. Even in Western style operations, there is more of a...

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340 How Crazy Can We Go When Presenting In Japan show art 340 How Crazy Can We Go When Presenting In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Japan doesn’t love crazy. In our High Impact Presentations Course we have exercises where we ask the participants to really let go of all their inhibitions and let it all hang out – and “go crazy, go over the top”.  This is challenging in Japan. Normally, we are all usually very constrained when we speak in society.  Our voices are very moderate, our body language is quite muted and our gestures are rather restrained.  Unfortunately, this often carries over into our public presentations. Without realising it, we find ourselves speaking in this dreadful monotone, putting...

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339 Building A Team In Stages In Japan show art 339 Building A Team In Stages In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Team building is fraught. Actually, when do we create teams? Usually we inherit teams from other people, stocked with their selections and built around their preferences, aspirations and prejudices, not ours. In rare cases, we might get to start something new and we get to choose who joins. Does that mean that “team building” only applies when we start a new team? If that were the case, then most of us would never experience building a team in our careers. This concept is too narrow. In reality, we are building our teams every day, regardless of whether we suddenly became their leader or...

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Suddenly you hear your name being called upon and you are being requested to make a few remarks.  Uh oh.  No preparation, no warning and no escape.  What do you do?  Extemporaneous speaking is one of the most difficult tasks for a presenter.  It could be during an internal meeting, a session with the big bosses in attendance or at a public venue.  One moment you are nice and comfy, sitting there in your chair, taking a mild interest in the proceedings going on around you and next you are the main event.

Usually the time between your name being called and you actually being handed the microphone can be counted in milliseconds.  By the time you have heaved yourself out of your chair, your brain has well and truly started to panic.  A mental whiteout is probably fully underway and your face is going red, because of all the blood pressure of the moment.

Here are a couple of things we can do in this situation.  Firstly, take a realistic look at the task at hand.  The length of your talk will not be expected to be long.  If you are a seasoned speaker, you could get up and wax lyrical for an hour without a problem.  For everyone else, we are talking two to three minutes.  Now two to three minutes seems rather short, except when you are suddenly thrust in front of a sea of expectant eyes of an audience.

Once upon a time, I completely forgot my next sentence and discovered the pain of prolonged time. I was asked to give a brief talk and chose to speak in Mandarin to a crowd of around a thousand people, when I was Consul General in Osaka. It was a special event for the departing Chinese Consul General Li, who was heading to New York.  Actually, I was going okay but I paused to allow some applause to die down – this turned out to be a major error on my part. 

I found when you suddenly go blank, a single microphone stand doesn’t provide much cover, up on a very big stage, with all the lights on you and everyone staring at you.  That 30 seconds or so of silence, where I was totally lost and unable to recall what came next, seemed like a lifetime.  So I know that two to three minutes can appear really daunting when suddenly called upon to speak.

Begin by thanking whoever unceremoniously dragged you up the podium for the chance to say a few words.  Try and smile at them, through gritted teeth if you have to.  You have to say something, so take the occasion and put your comments into some form of context. 

You can use the concept of time as your ally.  For example, this is where we were, this is where we are today and this is where we are going in the future.  This past, present, future construct will work for just about any occasion and any subject.  That is the type of ready to go format you need to be able to call upon when you don’t have much preparation time up your sleeve.

Another good construct is macro and micro.  Talk about the big picture issues related to the occasion, then talk about some of the micro issues.  This is useful for putting the event into a frame you can speak about easily.  There is always a big and small picture related to any topic.  Again, this construct travels easily across occasions and events.

We can use the weather, the location, the season or the time of the day as a theme.  We can put this event into any of those contexts rather easily.  Remember, it doesn’t have to be a long presentation. 

We can talk about people that everyone would know, who are related to the event.  They might be present or absent.  We can make a few positive remarks about our host.  Then we can thank everyone for their attention, wish them our best and get off the stage. 

Let me give you a real life example.  I was at an event for Ikebana International, sitting there calmly minding my own business, when I heard the speaker suddenly call me up to the stage to say a few words.  I had the time from standing up to walk to the podium to compose myself about what on earth I would say.  At the extreme outside that time gap was probably 10 seconds.  I was going to need to speak in Japanese, so that just added another level of excitement to the challenge.  It had been raining that day, so I miraculously dreamed up a water related analogy. 

I began by thanking the host for allowing me to say a few words, although I secretly I wasn’t so happy about being put on the spot.  I mentioned that the stems of the Australian cut flowers that were being exhibited that day, contained water and soil from Australia, as they had just arrived that morning by air.  I said that as a result here in Japan we had a little bit of Australia present and each of these flowers were like a floral ambassador linking the two countries together.  I then wished everyone all the best for the event and got out of the firing line pronto.  Probably not an award winning talk, but good enough for that occasion, with that amount of notice.  And that is the point.  You need to be able to say something reasonable rather than remarkable to complete your sudden duties. 

So always have a couple of simple constructs up your sleeve if you are suddenly asked to speak without warning.  Don’t just turn up thinking you can be an audience member and can switch off or these days start immersing yourself in your phone screen.  Imagine you were suddenly singled out for action and have your construct ready to go just in case. 

You may not be called upon, but everyone around you will be impressed that you could get up there and speak without warning.  The degree of difficulty here is triple back flip with pike sort of dimension and everyone knows it. They are all thinking what a nightmare it would have been, had it been them up there in the firing line. You will be surprised how much a difference that little bit of preparation will make to coming across as professional, rather than uming and ahing your way through a total shambles of a talk.  Your personal brand will become golden for the sake of a bit of forward planning.  Now that would be worth it don’t you think.