Leon Mallett on Why Follow-Up Wins More Business
Coffee with Jon - Think Big. Get Unstuck. Grow Your Business
Release Date: 06/21/2026
Stop Taking Notes and Start Having Better Conversations with Richard White
Coffee with Jon - Think Big. Get Unstuck. Grow Your Business
3 Takeaways from my conversation with Rich White, CEO of Fathom AI: 1. Stop taking notes. Start having conversations. AI handles the details so you can focus on the people in the room. 2. The cost of a lost idea is greater than $15/month. One missed action item. One forgotten commitment. One misquoted client. Do the math. 3. Meetings should be great. The right people. The right agenda. The right tools. No excuses. --- Richard White is the founder and CEO of Fathom.video, a free app that records, transcribes & highlights your calls so you can focus on the conversation instead of...
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Build Simple, Sell More: Thomas Smith on What Customers Really Want
Coffee with Jon - Think Big. Get Unstuck. Grow Your Business
I sat down with Thomas Smith, founder of skinatwork.com. Here are 3 takeaways. 1. Simple is a strategy. Nearly 70% of Thomas's customers buy a full kit on the first visit. Simplicity is doing the hard work so your customer doesn't have to. 2. Know your numbers. Acquisition cost. Lifetime value. Repeat rate. Chase one metric and wonder why you're losing. 3. Build for a need, not a moment. Thomas launched during the pandemic , when everyone said don't. He did it anyway because the customer pain was real. That's the only reason that matters. --- In Thomas Smith's words: I’ve been in...
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What Are You Good At: : The Playbook for Smart Scaling with Alisa & Jeff
Coffee with Jon - Think Big. Get Unstuck. Grow Your Business
If you’re looking to Franchise your business, or thinking about it, CEO Alisa Sparks with Linden Creek will guide you how to do it! 3 highlights from our conversation: 1. Turn what works into a system Don’t just grow… replicate -When your process is clear and teachable, others can run it—and you can scale it. 2. Test before you expand Don’t assume demand. Prove it - Start small, validate the market, then go all in with confidence. 3. Build the playbook Success isn’t only talent—it’s systems - Document what works so it can be repeated without you. --- Alisa Sparks is the...
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Jon Ostenson on AI Proof Your Franchise The Smarter Path to Business Ownership
Coffee with Jon - Think Big. Get Unstuck. Grow Your Business
Most people think franchising is the easy path to business ownership. It's not. But it might be a smart path. I sat down with John Ostenson — top 1% franchise broker and CEO of FranBridge Consulting — and here's what stood out: 3 Takeaways: 1. AI-proof your investment. The smart money is flowing into trades and home services — businesses AI can use but never replace. 2. Activity breeds activity. Stop waiting for the perfect time. It doesn't exist. Start moving toward option A or B — option C shows up when you're in motion. 3. Your first hire in that key seat can make or...
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The Long Game Wins: Business Lessons from a Soft Serve Stand with Gemma Geldmacher
Coffee with Jon - Think Big. Get Unstuck. Grow Your Business
Playing the Long Game: Lessons from a HUD Specialist and a Soft Serve Stand I sat down with Gemma Geldmacher, Managing Director of Mortgage Banking at Berkadia, to talk about her successful career and her blog — Playing the Long Game: Hard Lessons Through Soft Serve. It's the story of watching her parents immigrate from Australia in 1984 with three kids, buy a local community ice cream shop, and the lessons that came with it. The business lessons inside that shop can help all of us in business and life. Here are a handful of the lessons Gemma and I talked about: * Efficiency is an act of...
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Can AI Predict Disease Before Doctors? Adam Wolfe of Chroneme
Coffee with Jon - Think Big. Get Unstuck. Grow Your Business
Adam Wolfe tragically lost his son eight years ago. Adam channeled his pain it into building something that could prevent the same thing from happening to others. Co-Founder of Chroneme — The first clinical AI built to show its work. Chroneme reads how your health changes over time. Every signal, from every provider, across years. And when something is developing, it knows. Before the doctor. Before the diagnosis. Before the emergency. Connect with Jon Dwoskin: Twitter: Facebook: Instagram: Website: LinkedIn: Email: Get Jon's Book: Connect...
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Think Like Elon: Eric Jorgenson on First Principles, Focus & Innovation
Coffee with Jon - Think Big. Get Unstuck. Grow Your Business
I sat down with Eric Jorgensen, CEO of Scribe Media and author of The Book of Elon. Here are 3 things that stuck with me: What you think is your best is a fraction of what you're capable of. Elon isn't just working harder, he's cut through the noise to focus on what matters. First principles thinking breaks you free from conventional limits. Stop reasoning by analogy, asking what everyone else does. Start asking what's actually possible. The gap between those two questions is where innovation lives. Your uniqueness is your advantage. The world rewards people who are singular, -- Eric...
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Eric Miller on Why Your Household Is the Most Important Business You Own
Coffee with Jon - Think Big. Get Unstuck. Grow Your Business
Most business owners run their company like a business — and their household like an afterthought. I sat down with Eric Miller, co-founder of Econologics Financial Advisors. Here are 3 things that stuck with me: 1. Your household is the parent company. Everything else is a subsidiary. 2. You're probably operating on the wrong number. 3. Do it now. Planning doesn't have to be a big event. -- Eric Miller is a seasoned financial planning professional with over 20 years of experience dedicated to empowering private practice owners and associates. As Co-Owner and Chief Financial Advisor of...
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Eric Miller on Why Your Household Is the Most Important Business You Own
Coffee with Jon - Think Big. Get Unstuck. Grow Your Business
Most business owners run their company like a business — and their household like an afterthought. I sat down with Eric Miller, co-founder of Econologics Financial Advisors. Here are 3 things that stuck with me: 1. Your household is the parent company. Everything else is a subsidiary. 2. You're probably operating on the wrong number. 3. Do it now. Planning doesn't have to be a big event. -- Eric Miller is a seasoned financial planning professional with over 20 years of experience dedicated to empowering private practice owners and associates. As Co-Owner and Chief Financial Advisor of...
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Why Focus Beats Hustle in Building a Brand with Ben Feys and Kevin Niehoff
Coffee with Jon - Think Big. Get Unstuck. Grow Your Business
I sat down with Ben Feys and Kevin Niehoff, co-founders of Pretty Boy — a men's skincare brand built from scratch. Here are 3 things that stuck with me: 1. Master one channel before you touch anything else. 2. Call your customers. 3. Stability beats the dopamine hit of a big spike. The fundamentals haven't changed. Knowing your customer, delivering the right message, and staying close to the business — that's the playbook. --- PrettyBoy started because we were sick of guessing - years of acne, eczema, prescriptions, and overpriced nonsense taught us the skincare industry wasn’t...
info_outlineWhen was the last time you followed up with a client or prospect?
Most people stop after one message.
The pros don’t—because follow-up builds trust, not pressure.
Here are my 3 takeaways from my Think Business + Sales conversation with Leon Mallett, Marketer at Title Connect 👇
1. Follow-up separates amateurs from pros.
40% of salespeople never follow up a second time. The best? They follow up forever—because they know top-of-mind = top-of-market.
2. There are two kinds of follow-up.
Sales follow-up wins the deal.
Service follow-up keeps the client.
Do both well—and you’ll stand alone.
3. Follow-up builds your brand.
Every message, email, and check-in becomes a touchpoint. Just like a McDonald’s jingle, repetition makes people remember you.
Coach Jones said it best:
“The best do more than the rest.”
---
Leon Mallett, CHRS, is a Marketer at Title Connect, LLC, Commercial and Residential Title Rep, Residential Real Estate Specialist, Redeveloper & Investor/Community Developer
He is a dynamic leader with 20 years of experience driving daily operation excellence, human resources, staffing, training and community relations within corporate, real estate, retail and manufacturing environments. Leon was instrumental in establishing a new internship program, facilitating training, and enhancing operations. He is highly experienced in public speaking and has spoken at multiple high schools, colleges and universities in the state of Michigan. Leon is very active in community service and working with disadvantaged youth.
Connect with Jon Dwoskin:
Twitter: @jdwoskin
Facebook: https://www.facebook.com/jonathan.dwoskin
Instagram: https://www.instagram.com/thejondwoskinexperience/
Website: https://jondwoskin.com/
LinkedIn: https://www.linkedin.com/in/jondwoskin/
Email: jon@jondwoskin.com
Get Jon's Book: The Think Big Movement: Grow your business big. Very Big!
Connect with Leon Mallett:
Website: title-connect.com
LinkedIn: https://www.linkedin.com/in/leon-mallett-03131978
Instagram: https://www.instagram.com/leonmallett_realestatetitlerep
*E - explicit language may be used in this podcast.