Stop Taking Notes and Start Having Better Conversations with Richard White
Coffee with Jon - Think Big. Get Unstuck. Grow Your Business
Release Date: 08/20/2026
Coffee with Jon - Think Big. Get Unstuck. Grow Your Business
3 Takeaways from my conversation with Rich White, CEO of Fathom AI: 1. Stop taking notes. Start having conversations. AI handles the details so you can focus on the people in the room. 2. The cost of a lost idea is greater than $15/month. One missed action item. One forgotten commitment. One misquoted client. Do the math. 3. Meetings should be great. The right people. The right agenda. The right tools. No excuses. --- Richard White is the founder and CEO of Fathom.video, a free app that records, transcribes & highlights your calls so you can focus on the conversation instead of...
info_outlineCoffee with Jon - Think Big. Get Unstuck. Grow Your Business
I sat down with Thomas Smith, founder of skinatwork.com. Here are 3 takeaways. 1. Simple is a strategy. Nearly 70% of Thomas's customers buy a full kit on the first visit. Simplicity is doing the hard work so your customer doesn't have to. 2. Know your numbers. Acquisition cost. Lifetime value. Repeat rate. Chase one metric and wonder why you're losing. 3. Build for a need, not a moment. Thomas launched during the pandemic , when everyone said don't. He did it anyway because the customer pain was real. That's the only reason that matters. --- In Thomas Smith's words: I’ve been in...
info_outlineCoffee with Jon - Think Big. Get Unstuck. Grow Your Business
If you’re looking to Franchise your business, or thinking about it, CEO Alisa Sparks with Linden Creek will guide you how to do it! 3 highlights from our conversation: 1. Turn what works into a system Don’t just grow… replicate -When your process is clear and teachable, others can run it—and you can scale it. 2. Test before you expand Don’t assume demand. Prove it - Start small, validate the market, then go all in with confidence. 3. Build the playbook Success isn’t only talent—it’s systems - Document what works so it can be repeated without you. --- Alisa Sparks is the...
info_outlineCoffee with Jon - Think Big. Get Unstuck. Grow Your Business
Most people think franchising is the easy path to business ownership. It's not. But it might be a smart path. I sat down with John Ostenson — top 1% franchise broker and CEO of FranBridge Consulting — and here's what stood out: 3 Takeaways: 1. AI-proof your investment. The smart money is flowing into trades and home services — businesses AI can use but never replace. 2. Activity breeds activity. Stop waiting for the perfect time. It doesn't exist. Start moving toward option A or B — option C shows up when you're in motion. 3. Your first hire in that key seat can make or...
info_outlineCoffee with Jon - Think Big. Get Unstuck. Grow Your Business
Playing the Long Game: Lessons from a HUD Specialist and a Soft Serve Stand I sat down with Gemma Geldmacher, Managing Director of Mortgage Banking at Berkadia, to talk about her successful career and her blog — Playing the Long Game: Hard Lessons Through Soft Serve. It's the story of watching her parents immigrate from Australia in 1984 with three kids, buy a local community ice cream shop, and the lessons that came with it. The business lessons inside that shop can help all of us in business and life. Here are a handful of the lessons Gemma and I talked about: * Efficiency is an act of...
info_outlineCoffee with Jon - Think Big. Get Unstuck. Grow Your Business
Adam Wolfe tragically lost his son eight years ago. Adam channeled his pain it into building something that could prevent the same thing from happening to others. Co-Founder of Chroneme — The first clinical AI built to show its work. Chroneme reads how your health changes over time. Every signal, from every provider, across years. And when something is developing, it knows. Before the doctor. Before the diagnosis. Before the emergency. Connect with Jon Dwoskin: Twitter: Facebook: Instagram: Website: LinkedIn: Email: Get Jon's Book: Connect...
info_outlineCoffee with Jon - Think Big. Get Unstuck. Grow Your Business
I sat down with Eric Jorgensen, CEO of Scribe Media and author of The Book of Elon. Here are 3 things that stuck with me: What you think is your best is a fraction of what you're capable of. Elon isn't just working harder, he's cut through the noise to focus on what matters. First principles thinking breaks you free from conventional limits. Stop reasoning by analogy, asking what everyone else does. Start asking what's actually possible. The gap between those two questions is where innovation lives. Your uniqueness is your advantage. The world rewards people who are singular, -- Eric...
info_outlineCoffee with Jon - Think Big. Get Unstuck. Grow Your Business
Most business owners run their company like a business — and their household like an afterthought. I sat down with Eric Miller, co-founder of Econologics Financial Advisors. Here are 3 things that stuck with me: 1. Your household is the parent company. Everything else is a subsidiary. 2. You're probably operating on the wrong number. 3. Do it now. Planning doesn't have to be a big event. -- Eric Miller is a seasoned financial planning professional with over 20 years of experience dedicated to empowering private practice owners and associates. As Co-Owner and Chief Financial Advisor of...
info_outlineCoffee with Jon - Think Big. Get Unstuck. Grow Your Business
Most business owners run their company like a business — and their household like an afterthought. I sat down with Eric Miller, co-founder of Econologics Financial Advisors. Here are 3 things that stuck with me: 1. Your household is the parent company. Everything else is a subsidiary. 2. You're probably operating on the wrong number. 3. Do it now. Planning doesn't have to be a big event. -- Eric Miller is a seasoned financial planning professional with over 20 years of experience dedicated to empowering private practice owners and associates. As Co-Owner and Chief Financial Advisor of...
info_outlineCoffee with Jon - Think Big. Get Unstuck. Grow Your Business
I sat down with Ben Feys and Kevin Niehoff, co-founders of Pretty Boy — a men's skincare brand built from scratch. Here are 3 things that stuck with me: 1. Master one channel before you touch anything else. 2. Call your customers. 3. Stability beats the dopamine hit of a big spike. The fundamentals haven't changed. Knowing your customer, delivering the right message, and staying close to the business — that's the playbook. --- PrettyBoy started because we were sick of guessing - years of acne, eczema, prescriptions, and overpriced nonsense taught us the skincare industry wasn’t...
info_outline3 Takeaways from my conversation with Rich White, CEO of Fathom AI:
1. Stop taking notes. Start having conversations.
AI handles the details so you can focus on the people in the room.
2. The cost of a lost idea is greater than $15/month.
One missed action item. One forgotten commitment. One misquoted client. Do the math.
3. Meetings should be great.
The right people. The right agenda. The right tools. No excuses.
---
Richard White is the founder and CEO of Fathom.video, a free app that records, transcribes & highlights your calls so you can focus on the conversation instead of taking notes.
Fathom was a part of the Y-Combinator W21 batch, is one of only 50 Zoom App Launch Partners, and is one of a small handful of companies Zoom has invested in directly via their Zoom Apps Fund.
Prior to Fathom, Richard founded UserVoice, one of the leading platforms that technology companies, from startups to the Fortune 500, use for managing customer feedback and making strategic product decisions. UserVoice was notable for being the company that originally invented the Feedback tabs shown on the side of millions of websites around the world today.
Richard previously worked on Kiko, a company in the first batch of Y-Combinator, with Justin Kan and Emmett Shear who subsequently went on to found Twitch. Richard is passionate about designing
intuitive productivity tools with delightful user experiences.
Connect with Jon Dwoskin:
Twitter: @jdwoskin
Facebook: https://www.facebook.com/jonathan.dwoskin
Instagram: https://www.instagram.com/thejondwoskinexperience/
Website: https://jondwoskin.com/
LinkedIn: https://www.linkedin.com/in/jondwoskin/
Email: jon@jondwoskin.com
Get Jon's Book: The Think Big Movement: Grow your business big. Very Big!
Connect with Richard White:
Website: https://www.fathom.ai/
Instagram: https://www.instagram.com/fathomdotvideo/?hl=en
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LinkedIn: https://www.linkedin.com/in/rrwhite
*E - explicit language may be used in this podcast.