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From Texting to Talking Sales Training for Gen Z

Sales Today

Release Date: 11/20/2025

Why Sales Feels Harder Than It Should (Especially in Engineering Businesses) show art Why Sales Feels Harder Than It Should (Especially in Engineering Businesses)

Sales Today

In this first short episode of the Sales Today Mini Series,  Fred Copestake explores a challenge many sales teams are currently facing:   Why does it feel like sales teams are doing everything “right” - yet deals still move slowly, margins tighten, and opportunities stall?   Fred explains why the issue often is not capability, effort, or product quality. Instead, the real friction comes from a growing gap between how organisations sell and how customers actually buy.   In this episode: Why traditional sales processes no longer align with modern buying...

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Trade Show Follow-Up - The 3 Biggest Mistakes That Cost You Sales show art Trade Show Follow-Up - The 3 Biggest Mistakes That Cost You Sales

Sales Today

You’ve just come back from a trade show. You’re exhausted, your feet hurt, but you’ve got a list of leads. It feels like progress. But here’s the uncomfortable truth most of those people are not going to buy. Not because they’re bad leads. But because that’s not why most people attend trade shows. They’re there to explore, learn, compare, and figure things out. And that single shift in perspective changes everything about how you should follow up.   The real problem with trade show follow-up Most follow-up doesn’t fail because of lack of effort. It fails...

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7 Ways to Close More Sales… Ethically show art 7 Ways to Close More Sales… Ethically

Sales Today

This episode of The Sales Today Podcast is a little different - a live webinar recording where Fred Copestake breaks down a practical approach to closing more sales without compromising how you do business. At the heart of it is a simple idea: ethical selling isn’t about being “nice” or “soft”… and it’s definitely not about making things complicated. It’s about finding the balance - what Fred calls the Goldilocks dilemma. Too hard? People assume ethical selling is expensive, slow, and requires a complete overhaul of processes and training. Too soft? Others worry it means...

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How to Stand Out When Every Seller Sounds the Same show art How to Stand Out When Every Seller Sounds the Same

Sales Today

In this episode, Fred is joined by Gearoid Cox, founder of Sales Pipeline, to explore why selling feels harder in a world full of noise, new vendors, and empty promises.   From early-stage founders doing all the selling… to the challenge of building trust when buyers are more cautious than ever, this conversation digs into what actually helps sales teams stand out today.   The big theme running through the episode is simple:   Trust matters more than ever. And screaming value is not the same as creating it.   Key Takeaways Buyers are more educated, more...

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Stepping up to Sales Leadership show art Stepping up to Sales Leadership

Sales Today

What really happens when a top salesperson gets promoted into leadership?   In this episode, Fred is joined by Amanda Downs, Director of Commercial at The Uspire Partnership and author of Step Up to Sales Leader, to explore the challenges of moving from individual contributor to sales leader.   From letting go of old habits… to leading former peers… to creating the right structure for growth, this episode is packed with practical insight for anyone stepping into sales leadership or supporting others to do it.   Key Takeaways Great salespeople do not...

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Why Slowing Down Is the Fastest Way to Win Sales show art Why Slowing Down Is the Fastest Way to Win Sales

Sales Today

What if selling wasn’t about speed… but about timing?   In this episode, Fred is joined by Mark Kempf, author of Unfurl Your Sales, to explore a different approach to selling -one that is gradual, progressive, and deeply personalised.   From slowing down to speed up… to building relationships that last decades, this conversation challenges the pressure to rush and reframes what effective selling really looks like.   Key Takeaways Slow down to speed up in sales Focus on quality over quantity Personalisation is about the conversation - not just research ...

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Are You Prepared for The Buyer Revolution? show art Are You Prepared for The Buyer Revolution?

Sales Today

The way buyers buy has changed - but most sellers haven’t. In this episode, Fred is joined by Steve Knapp (co-founder of PLAN.GROW.DO) to explore what the Buyer Revolution really means for modern sales. From buyers being 83% through their journey before speaking to you… to why most sellers are preparing for the wrong conversation - this episode challenges traditional thinking and offers a more practical, buyer-led approach.   Key Takeaways Buyers are further ahead than you think Your first job is to validate, not qualify Preparation must match the buyer’s reality ...

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3 Steps to Combat Struggles in Sales (and Life) show art 3 Steps to Combat Struggles in Sales (and Life)

Sales Today

In this episode of the Sales Today Podcast, Fred Copestake is joined by Marc Baladi, sales and senior leadership coach, and co-host of the podcast Beyond Enough.   Together, they explore a challenge many people in sales quietly face: feeling overwhelmed, behind, or not good enough - even when they’re capable and putting in the effort.   Marc’s argument is simple but powerful:   You are probably not struggling with capability or effort.   You are struggling with cognitive load - and not knowing what “good enough” looks like.   In this episode Why...

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The Overlooked Sales Tactic That Builds Trust Fast show art The Overlooked Sales Tactic That Builds Trust Fast

Sales Today

In this episode, Fred Copestake is joined by Ollie Whitfield of Slingshot Content to explore a sales tactic that surprisingly few salespeople use: running webinars themselves.   While marketing teams often lead webinars, salespeople can use them as a powerful way to stand out, demonstrate expertise, and create valuable conversations with prospects.   The key is doing them well.   Not product demos. Not long introductions. And definitely not disguised sales pitches.   Instead, the best webinars focus on insight, useful ideas, and real problems your...

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The Overlooked Sales Tactic That Builds Trust Fast show art The Overlooked Sales Tactic That Builds Trust Fast

Sales Today

In this episode, Fred Copestake is joined by Ollie Whitfield of Slingshot Content to explore a sales tactic that surprisingly few salespeople use: running webinars themselves.   While marketing teams often lead webinars, salespeople can use them as a powerful way to stand out, demonstrate expertise, and create valuable conversations with prospects.   The key is doing them well.   Not product demos. Not long introductions. And definitely not disguised sales pitches.   Instead, the best webinars focus on insight, useful ideas, and real problems your...

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More Episodes

What if the reluctance to pick up the phone is the key to unlocking a new sales strategy?

 

In this weeks episode we address communication preferences of Gen Z sales professionals, highlighting the need for empathy and understanding from seasoned sales managers.

 

With insights from Janet Efero, an award-winning sales trainer, we explore the generational shift in communication styles and its impact on sales.

 

This episode is packed with strategies to bridge the gap between traditional sales skills and modern digital communication tools, equipping young professionals with the necessary skills to thrive.

 

Moving beyond mere comfort zones, we dissect effective sales training structures that cater to building resilience and confidence.

 

Discover Janet's approach, which encourages gradual exposure to daunting tasks like cold calling, making them less intimidating and more approachable.

 

We discuss the importance of structured yet flexible training frameworks that prioritise questioning, listening, and rapport-building over rigid scripts. This method provides a nurturing learning environment for new recruits, ensuring they are well-prepared to face the complexities of the sales landscape.

 

We also challenge traditional sales training methodologies, advocating for a more human-centered approach. Janet shares innovative tactics like personalised communication and unique marketing strategies that stand out in our fast-paced digital world.

 

Learn how short, digestible training bursts can resonate more with Gen Z, making the sales journey not just a task but an exciting, rewarding experience.

 

By breaking away from conventional strategies, meaningful interactions can lead to tangible results and creativity in sales.

 

Chapters:

00:00 - Generational Shift in Communication Skills

10:52 - Effective Sales Training Structure

17:16)- Rethinking Sales Training Approaches

28:59 - Innovative Sales Tactics and Empathy

 

Links and Resources

Connect with Janet  https://www.linkedin.com/in/janetefere-adaptivesales/

 

Follow Fred: https://linktr.ee/fredcopestake

 

Take the Collaborative Selling Scorecard https://collaborativeselling.scoreapp.com/

 

Watch this episode on YouTube: https://youtu.be/r2eSFRTfRqY

 

Watch my FREE YouTube Course: Sales Mastery for Engineers: https://bit.ly/Sales-Mastery-For-Engineers