ProfitSchool
An unfiltered conversation between two veteran entrepreneurs and agency owners highlighting the decisions you'll need to make in your business.
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Can AI Build Your Brand?
04/22/2025
Can AI Build Your Brand?
Welcome back to the ProfitSchool by MeasureU podcast Business Unfiltered with Mercer and Jeff Sauer. Today's topic is Can AI Build Your Brand? Explore the central debate: Can AI build a brand, or is human input essential? Understand the argument that AI tools can assist in brand building, even if they can't fully automate it. Learn how to use AI to streamline content creation, from initial topic ideas to script drafts. Consider incorporating your unique voice and expertise when using AI-generated content. Examine the potential trade-off between AI efficiency gains and brand authenticity maintenance. Discuss creating a "digital twin" to help AI better capture a brand's voice and style.
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AI Tactics You Can Implement Today
04/15/2025
AI Tactics You Can Implement Today
Welcome back to the ProfitSchool by MeasureU podcast Business Unfiltered with Mercer and Jeff Sauer. Today's topic is AI Tactics You Can Implement Today. Discover practical ways to prompt AI for better results, including having AI refine your initial prompts. Learn how to get AI to understand the intent behind your requests, leading to more valuable outputs. Explore the concept of "ping pong prompting" and how it can help you achieve unexpected breakthroughs with AI. Understand why refining AI-generated content through multiple iterations is essential for optimal outcomes. Learn how to use AI to quickly summarize large amounts of information, improving your decision-making process. See how to leverage tools like NotebookLM to create personalized learning experiences and extract key insights from various sources.
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Game OVER. Game ON!
04/08/2025
Game OVER. Game ON!
Welcome back to the ProfitSchool podcast Business Unfiltered with Mercer and Jeff Sauer. Today's topic is Game OVER. Game ON! The old ways are over. It's time to embrace the new reality of AI and how it's changing the game. AI isn't just a tool, it's your new teammate. Learn how to effectively collaborate with AI to achieve remarkable results. Stop thinking about effort, start thinking about results. AI can handle the heavy lifting, so you can focus on what truly matters. The future of work is independent and exceptional. Discover how AI reshapes the employment landscape and what it means for you. Embrace abundance and focus on the physical world. AI can unlock a future where we have more time and resources to pursue our passions. It's time to level up your thinking. Mercer and Jeff share actionable strategies to adapt to the AI-driven world and thrive in the new game.
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Should You Become An AI-First Business?
04/01/2025
Should You Become An AI-First Business?
Welcome back to the ProfitSchool podcast Business Unfiltered with Mercer and Jeff Sauer. Today's topic is Should You Become An AI-First Business? Discover why becoming an AI-first business is crucial in today's rapidly evolving landscape. Learn how AI can significantly enhance productivity and efficiency across various business functions. Understand the importance of effectively managing and interacting with AI as a valuable team member. Explore the potential impact of AI on the future of work, including the shift towards a gig economy and the emergence of new specialized roles. Gain insights into the limitations of AI and the importance of human oversight and intellectual capital. Learn practical strategies for successfully integrating AI into your business operations and staying ahead of the curve.
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Handling Tension On Your Team
03/25/2025
Handling Tension On Your Team
Welcome back to the ProfitSchool podcast Business Unfiltered with Mercer and Jeff Sauer. Today's topic is Handling Tension On Your Team. Identifying Tension: Mercer and Jeff discuss various signs of tension within a team, such as missed deadlines, unmet expectations, and individuals feeling nervous about their roles. The Importance of Setting Clear Expectations: They emphasize clearly defining results and expectations to reduce tension and ensure everyone is working towards the same goals. Accountability and Commitment: The hosts stress the need for team members to take accountability for their work and commit to achieving results, rather than simply focusing on completing activities. Leadership vs. Autonomy: It’s crucial to balance providing autonomy and demonstrating leadership to guide team members and address performance issues. Embracing Tension: A certain level of "good tension" can be beneficial, pushing individuals to grow and improve their skills. The Role of External Perspectives: Seeking out external groups and perspectives can help teams break out of their comfort zones and identify areas for improvement.
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Executive Assistants - Do You Still Need One?
03/18/2025
Executive Assistants - Do You Still Need One?
Welcome back to the ProfitSchool podcast Business Unfiltered with Mercer and Jeff Sauer. Today's topic is Executive Assistants - Do You Still Need One? Executive Assistants (EAs) vs. Systems: The hosts revisit their differing opinions on the necessity of EAs in today's business world, considering the rise of AI and automation. The Changing Role of EAs: They discuss how the traditional tasks of an EA, such as scheduling, email management, and travel booking, are increasingly being automated or replaced by systems. Capability and Capacity: Jeff and Mercer explore matching tasks with team members based on their skills and available time to optimize workflow and eliminate the need for a dedicated EA. The Value of Defined Processes: Both stress the importance of clearly defining processes and systems as it allows for more straightforward automation and eliminates the need for an EA to "fill the gaps." AI as the New EA: The hosts propose that AI and automation tools effectively become the new "executive assistants," enabling individuals to accomplish more efficiently. Evolving Roles and Opportunities: The conversation concludes by acknowledging that while the traditional EA role may diminish, the skills and knowledge of individuals who previously served as EAs remain valuable and can be utilized in other organizational capacities.
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Social Media Strategies for 2025
03/11/2025
Social Media Strategies for 2025
Welcome back to the ProfitSchool podcast Business Unfiltered with Mercer and Jeff Sauer. Today's topic is Social Media Strategies for 2025. Discover why a results-oriented approach is key to social media success. Learn to define your desired social media outcomes and identify your current results. Understand the importance of using existing content to fuel your social media machine. Explore strategies for creating a consistent social media presence without burning out. Learn how to leverage AI to optimize your social media content and strategy. Gain insights into building a two-tiered social media system that combines brand building and direct response.
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How Smart is AI, Really?
03/04/2025
How Smart is AI, Really?
Welcome back to the ProfitSchool podcast Business Unfiltered with Mercer and Jeff Sauer. Today's topic is How Smart is AI, Really? Discover why focusing on AI's "smartness" might be the wrong approach. Learn why "usefulness" might be a better metric for evaluating AI's capabilities. Understand the importance of user interaction in maximizing AI's potential. Explore the concept of "game over, game on" and its relevance to adapting to AI. Learn how to effectively communicate with AI by focusing on desired results, not specific steps. Discover the potential impact of AI on various aspects of life, from work to personal growth.
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How to Increase Prices Gracefully
02/25/2025
How to Increase Prices Gracefully
Welcome back to the ProfitSchool podcast Business Unfiltered with Mercer and Jeff Sauer. Today's topic is How to Increase Prices Gracefully. Learn how to increase prices gracefully without losing customers. Understand the importance of clear communication and transparency when raising prices. Explore the impact of price increases on different buyer modalities. Discover strategies for mitigating customer resistance to price hikes. Gain insights into successful price increase strategies used by companies like HubSpot and Canva. Learn how to implement a "reverse flash sale" to incentivize customers to buy before prices go up.
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The Power of Buying Modalities
02/18/2025
The Power of Buying Modalities
Welcome back to the ProfitSchool podcast Business Unfiltered with Mercer and Jeff Sauer. Today's topic is The Power of Buying Modalities. Discover the definition and significance of buying modalities in the sales process. Learn about the four key buying modalities: competitive, spontaneous, methodical, and humanistic. Understand how each modality influences buyer behavior and decision-making. Find out how to identify and target different buying modalities in your marketing efforts. Explore the importance of tailoring your sales approach to resonate with each modality. Gain practical tips and strategies for optimizing your sales process to cater to diverse buying preferences.
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MeasureU - The Origin Story
02/11/2025
MeasureU - The Origin Story
Welcome back to the ProfitSchool podcast Business Unfiltered with Mercer and Jeff Sauer. Today's topic is MeasureU - The Origin Story. Jeff and Mercer share how they transformed two successful brands, MeasurementMarketing.io and DataDrivenU, into a unified platform called MeasureU. The merger initially started with cross-selling products between brands, but customer confusion over multiple logins and support systems prompted a need for consolidation. Their experience launching ProfitSchool on the Circle platform served as a testing ground, proving the viability of a unified community-based approach. Instead of forcing one brand to dominate, they created MeasureU as a fresh entity, incorporating the best elements from both original brands while adding new features. The transition happened gradually, starting with new courses on MeasureU, allowing them to test and refine the platform with a small group before full implementation. The new brand structure enabled additional revenue streams, simplified customer experience, and created opportunities for partnerships and expansion that weren't possible with separate brands.
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Mergers and Partnerships - Our Perspective After 12 Months
02/04/2025
Mergers and Partnerships - Our Perspective After 12 Months
Welcome back to the ProfitSchool podcast Business Unfiltered with Mercer and Jeff Sauer. Today's topic is Mergers and Partnerships - Our Perspective After 12 Months. After 12 months of partnership, Jeff and Mercer share honest insights about their business merger, including the importance of pre-partnership relationships and testing compatibility through smaller projects. They emphasize how specialization has been key to their success, with clear divisions of responsibility allowing each partner to lead in their areas of expertise while remaining flexible in overlapping domains. Both partners acknowledge the challenging learning curve of their first year, including managing expectations, having difficult conversations, and creating new systems that work for everyone. The transition from individual thinking ('I') to collective decision-making ('we') proved essential, with both partners learning to understand and respect each other's perspectives. Creating a new brand rather than merging existing ones helped establish a fresh culture that combined the best elements from both partners' previous experiences. Continuous communication and expectation adjustment are crucial to maintaining a healthy partnership.
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Extending the Sales Window
01/28/2025
Extending the Sales Window
Welcome back to the ProfitSchool podcast Business Unfiltered with Mercer and Jeff Sauer. Today's topic is Extending the Sales Window. Extending the sales window involves creating multiple opportunities to connect with qualified prospects rather than limiting yourself to a single interaction or offer. Jeff and Mercer discuss how early communication should qualify prospects' interest, intent, and ability before moving to close, treating each step as a mini-sale. When prospects hesitate, successful salespeople step back, address specific objections, and reframe their offering to match the client's needs and comfort level. Strategic follow-up sequences, no-buy surveys, and regular check-ins help maintain relationships with prospects not ready to purchase immediately. Redirecting prospects to more suitable solutions builds trust, even if less profitable, and often leads to stronger long-term client relationships. The duo reminds us to maintain an abundance mindset rather than desperately pursuing every potential sale, focusing instead on creating sustainable client relationships.
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How to Qualify a Sales Prospect
01/21/2025
How to Qualify a Sales Prospect
Welcome back to the ProfitSchool podcast Business Unfiltered with Mercer and Jeff Sauer. Today's topic is how to Qualify a Sales Prospect. Sales qualification protects both your time and the prospect's time by ensuring you're working with clients who are truly ready and able to benefit from your services. Early-stage businesses may need fewer qualification steps to gain experience, but mature businesses should implement stricter qualification processes to maintain profitability. Effective qualification examines four key areas: the prospect's interest in solving their problem, their intent to move forward, their ability to implement the solution, and mutual agreement on deliverables. Warning signs of poor qualification include high rates of ghosting after sales calls, frequent price objections, and constant scope creep from clients. Pre-qualifying tools like application forms or brief surveys help filter prospects before investing time in lengthy sales calls, improving close rates from 30% to potentially 50-75%. A well-designed qualification process helps redirect unsuitable prospects to more appropriate solutions while maintaining professional relationships that may lead to future opportunities.
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Building DOP Systems
01/14/2025
Building DOP Systems
Welcome back to the ProfitSchool podcast Business Unfiltered with Mercer and Jeff Sauer today's topic is Building DOP Systems. DOP Framework: Jeff and Mercer explain their system framework - Define (strategy), Organize (tactics), and People (management) - as essential components for effective business systems. System Evolution: They share how systems should remain at 90% completion, allowing room for continuous improvement through feedback and adaptation. Team Integration: Rather than relying on dedicated project managers, effective systems become embedded within the entire team's workflow. Self-Correction: Good systems include built-in mechanisms for identifying and correcting issues, with team members naturally enforcing proper usage. Practical Application: They describe how they reorganized their Offers system based on time rather than Products, demonstrating how systems can evolve to serve their purpose better. Growth Process: Systems should start simple and grow naturally, avoiding the common mistake of creating overly complex processes that hinder rather than help.
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Goals for 2025
01/07/2025
Goals for 2025
Welcome back to the ProfitSchool podcast Business Unfiltered with Mercer and Jeff Sauer today's topic is Goals for 2025. Top of Funnel Focus: Mercer and Jeff outline plans to strengthen their marketing presence through YouTube channels, aiming for 20,000 subscribers for MeasureU and 5,000 for ProfitSchool. Product-Led Marketing: They emphasize creating marketing content directly from their products, ensuring authentic value delivery while maintaining high production standards. Brand Evolution: MeasureU will expand from pure analytics to broader marketing optimization, while ProfitSchool will build out its product catalog and coaching programs. Team Development: Moving from founder-focused to team-led operations, with staff taking ownership of content creation, coaching, and system improvements. Systems Refinement: Maintaining systems at 90% completion to allow continuous improvement, while encouraging team members to create and teach systems to others. Market Expansion: Plans to reach broader audiences by reframing their offerings - MeasureU focuses on marketing improvement through measurement, and ProfitSchool addresses growing freelancers and established team managers.
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End of Year Recap
12/31/2024
End of Year Recap
Welcome back to the ProfitSchool podcast Business Unfiltered with Mercer and Jeff Sauer today's topic is End of Year Recap. The Original Plan: Jeff and Mercer share their initial 2024 merger strategy: Q1 for internal combination, Q2 for public announcement, Q3 for ProfitSchool focus, and Q4 for expansion. Revenue Reality: Starting with an ambitious $1.8M target, they adjusted expectations to $1.1-1.2M as the year progressed, learning valuable lessons about realistic goal-setting. Quarter Progression: They outline the year's journey: Q1 (combination), Q2 (integration), Q3 (simplification), and Q4 (unlocking new opportunities). Brand Evolution: The creation of MeasureU emerged as a solution to managing multiple brands, bringing together their separate strengths under one unified vision. Key Learning: Supporting multiple brands and systems created unnecessary complexity; simplification led to better results and easier operations. Future Growth: The year's challenges and solutions created a stronger foundation for future growth, with streamlined systems and clearer direction for both brands.
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Handling Conflict - I to We
12/24/2024
Handling Conflict - I to We
Welcome back to the ProfitSchool podcast Business Unfiltered with Mercer and Jeff Sauer today's topic is Handling Conflict - I to We. From I to We: Jeff and Mercer share how they transformed personal perspectives ("I") into collaborative solutions ("We"), using their experience of merging separate brands into one unified company. Understanding Different Views: They explain how conflict often stems from different but equally valid perspectives, like their contrasting approaches to using "I" versus "We" in business communications. Market Feedback: External customer feedback helped guide internal decisions, showing how market response can help constructively resolve internal conflicts. Conflict as Process: Rather than viewing conflict as negative, they present it as a natural process where two different viewpoints or forces meet, creating an opportunity for growth. Growth Through Discussion: The hosts share how their perspectives make each other's ideas "10-20% better" through constructive disagreement and resolution. Solutions Focus: Instead of trying to prove who's right, they recommend focusing on the situation and finding common ground to create new, better solutions.
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How to Price Your Products
12/17/2024
How to Price Your Products
Welcome back to the ProfitSchool podcast Business Unfiltered with Mercer and Jeff Sauer today's topic is How to Price Your Products. Supply and Demand: Mercer and Jeff explain how pricing isn't just about charging more - it's about understanding market dynamics and finding the right balance between supply, demand, and profitability. The Profit Formula: They share a practical approach to pricing: calculate your costs, double it for unexpected issues, then multiply by 3-4x to create the necessary margin for marketing, taxes, team bonuses, and business growth. Value Communication: Price is a conversation between your company and the market about value exchange. Success comes from helping clients understand and agree with the value you provide. Market Alignment: Different markets expect different price points - the same service might need to be priced 10x higher for enterprise clients versus small businesses, simply because of market expectations. Recurring vs. Project Pricing: The benefits of recurring revenue models over one-time project fees, including the ability to recover from initial setup costs and build long-term profitable relationships. Price Increase Strategy: The importance of graceful price increase communications, with real examples of both successful and unsuccessful attempts at raising prices with existing clients.
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Keeping Great Team Members
12/10/2024
Keeping Great Team Members
Welcome back to the ProfitSchool podcast Business Unfiltered with Mercer and Jeff Sauer today's topic is Keeping Great Team Members. Beyond Happiness vs. Engagement: Jeff and Mercer discuss how managers shouldn't focus on making employees "happy" (which they can't control) but rather on creating an engaging environment where team members can thrive and grow naturally. The Growth Factor: The key insight is that people stay with companies as long as they learn and grow. Creating an environment of continuous growth and development is crucial for retention, more than just high compensation. The Abundance Mindset: Success in retaining talent comes from adopting an abundance mindset rather than a scarcity mentality. This includes investing in team members through training, coaching, and professional development opportunities. Building the Inner Circle: Bringing valuable team members into the decision-making process and teaching them to think strategically helps create lasting engagement and loyalty, especially in small businesses where individual contributions matter more. Recognition and Results: The importance of celebrating successes publicly while handling challenges privately, creating an environment where team members feel supported even when facing difficulties. Investment in People: Mercer and Jeff believe investing in team members through education, bonuses, recognition, and growth opportunities is crucial for long-term retention, especially in smaller businesses where institutional knowledge is vital.
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Information vs. Transformation
12/03/2024
Information vs. Transformation
Welcome back to the ProfitSchool podcast Business Unfiltered with Mercer and Jeff Sauer today's topic is Information vs. Transformation. Beyond Just Information: Mercer and Jeff explore how information alone has little inherent value - like a battery without a device to power it. True value comes from the transformation that information enables when properly activated and applied. The Sales Perspective: Rather than selling pure information (which is widely available and often free), successful businesses should focus on selling transformation - the practical application and results that come from implementing that information effectively. Small Steps, Big Changes: Using fitness analogies, they discuss how transformation isn't about dramatic overnight changes but rather small, manageable steps that build momentum. It's about making the journey less daunting and more achievable. Business Applications: Jeff and Mercer share real examples from their experience with ProfitSchool. They demonstrate how helping clients transform their businesses through systems and processes is more valuable than providing information about business growth. The Pendulum Effect: They introduce an interesting concept about helping clients find balance rather than swinging between extremes in business practices or personal development. Key Takeaway: The episode emphasizes that while information is abundant and often free, the real value lies in the frameworks, systems, and guidance that help people transform that information into practical results.
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Selling MOR Offers
11/26/2024
Selling MOR Offers
Welcome back to the ProfitSchool podcast Business Unfiltered with Mercer and Jeff Sauer today's topic is Selling MOR Offers. The essential difference between products and offers: even the most basic product (like ketchup!) can be transformed into a compelling offer with the right positioning and belief in its value. A game-changing insight emerges: Products rarely sell themselves - it's always about the offer. Even Apple's legendary success isn't just about their products; it's about how they present them (remember "1000 songs in your pocket" vs. competitors' "256 megabytes of storage"?). The MOR framework breaks down into three essential components: Make the offer (strategic level) Optimize the execution (tactical level) Review the results (management level) A crucial revelation: You don't need a perfect product to make an offer. In fact, sometimes the offer should come first! The key is having unwavering belief in your product's value and being able to communicate that enthusiasm authentically to your audience. The conversation culminates with an interesting observation: "optimize" appears in all three of their frameworks (MOR, Measurement Marketing, and BOT), highlighting how continuous improvement and optimization are central to business success.
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Simple Ways to Effectively Delegate
11/19/2024
Simple Ways to Effectively Delegate
Welcome back to the ProfitSchool podcast Business Unfiltered with Mercer and Jeff Sauer today's topic is Simple Ways to Effectively Delegate. The 5W Framework: Revolutionize your delegation approach with the Who, What, When, Why, and What to do After framework, ensuring crystal-clear communication and expectations. Mindset Shift: Adopt a high-value mindset by valuing your time at $5,000 an hour, empowering you to delegate tasks more effectively and focus on high-impact activities. Automation is Key: Embrace the power of automation in delegation, using tools like Zapier to handle repetitive tasks and free up your team's time for more strategic work. The C&C Rule: Implement the Capability, &, Capacity (C&C) rule to identify the perfect person or system for each task, ensuring optimal resource allocation. Growth Through Empowerment: Witness exponential business growth as effective delegation empowers your team, increases productivity, and allows you to focus on big-picture strategies. Partnership Power: Leverage the wisdom of a partner or mentor to refine your delegation skills, gain fresh perspectives, and overcome challenges in your delegation journey.
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AI Update - Where are we now?
11/12/2024
AI Update - Where are we now?
Welcome back to the ProfitSchool podcast Business Unfiltered with Mercer and Jeff Sauer today's topic is AI Update - Where are we now? AI's Rapid Evolution: From chatbots to integrated business tools, AI has transformed from a novelty into an essential part of modern business operations, mirroring the early days of the app store revolution. Seamless Integration: AI is now embedded in everyday tools like Microsoft Copilot and Google Suite, making it more accessible and practical for businesses of all sizes. Supercharging Creativity: AI excels in brainstorming and content creation, allowing for multiple iterations and increased efficiency in marketing and product development. The Profit School Framework: AI fits perfectly into the tactical layer of business operations, automating grunt work while leaving strategic decisions to human expertise. Collapsing Time: AI's ability to rapidly create and test marketing assets has dramatically reduced campaign timelines, offering real-time insights and faster results. Future Outlook: While AI will continue to handle more tasks, human oversight remains crucial. The key to success lies in strategic planning and effective AI integration.
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How to Build a Better Brand
11/05/2024
How to Build a Better Brand
Welcome back to the ProfitSchool podcast Business Unfiltered with Mercer and Jeff Sauer today's topic is: How to Build a Better Brand. Branding is more than Just a Logo: Jeff initially viewed branding as "fluffy" and hard to measure, but he soon realized its vital role in marketing and culture. He and Chris Mercer emphasize that branding is often overlooked in direct-response marketing but is critical for building long-term trust and credibility. Psychological Shortcuts to Credibility: Branding isn't just about awareness; it's about creating psychological shortcuts that associate your brand with trust and credibility. The hosts introduce the positioning concept, highlighting how brands like Crest and Colgate evoke specific emotional responses that ease the customer’s journey toward a sale. Consistency as the Backbone of Branding: Consistency is the cornerstone of a successful brand, fostering awareness and trust. Mercer and Jeff stress the importance of presenting a unified identity across your products and messaging, sharing an example of consolidating multiple brands into "Measure U" to improve brand clarity and impact. The Power of Brand-Specific Language: Establishing brand-specific jargon or language strengthens a brand's identity. Jeff shares how their frameworks include memorable terms like "OPS" and “DOPE Systems”—demonstrating how unique language makes a brand more scalable and memorable. Market Perception Shapes Your Brand: The market ultimately controls how your brand is perceived, which is why continuous interaction and feedback are crucial. The hosts emphasize that branding isn't just a slogan or tagline—it's reflected in how your audience sees, trusts, and interacts with you. Living Your Unique Value Proposition: The episode concludes by challenging the standard use of “unique value propositions.” Jeff argues that instead of focusing on slogans, brands should embody their value in practice, using stories and real experiences to demonstrate genuine uniqueness and resonate with the audience.
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More stupid things we do as entrepreneurs
10/29/2024
More stupid things we do as entrepreneurs
Welcome back to the ProfitSchool podcast Business Unfiltered with Mercer and Jeff Sauer today's topic is: More stupid things we do as Entrepreneurs. Introduction & Defining "Stupid Mistakes": Jeff Sauer and Chris Mercer humorously dive into the concept of “stupid things” entrepreneurs do—decisions that, in hindsight, could have been handled differently. They emphasize the importance of learning from these mistakes to avoid repeating them. Strategies for Avoiding Repeat Mistakes: Jeff shares the importance of seeking second opinions and recognizing emerging patterns. At the same time, Mercer highlights the role that awareness and planning play in stopping mistakes from happening again. Tactical Strategies for Smarter Actions: Mercer stresses the need for solid plans with clear milestones to avoid pointless activities. Jeff and Mercer emphasize that forecasting and learning from patterns are key strategies to prevent wasted time and effort. Common Business Mistakes:- Pricing & Client Targeting: Jeff shares a classic blunder—creating low-priced courses without calculating how many sales are needed to break even. The hosts agree on the dangers of catering to cheap clients rather than respecting the true value of your services. Hiring & Firing Decisions: Hiring too fast and firing too slow is identified as a common mistake. Jeff and Mercer advocate for testing new hires on a contract basis and being proactive in trimming underperforming team members to avoid long-term financial issues. Delegation & Small Task Management: Mercer discusses the importance of delegating small tasks to prevent them from piling up, while Jeff emphasizes planning and delegation to avoid burnout and inefficiency in managing day-to-day tasks. The Importance of Customer Feedback: Talking to customers and seeking feedback is flagged as a crucial business practice. Successful entrepreneurs spend more time understanding customer needs, which can lead to smarter product decisions.
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Getting the Most Out of Meetings
10/22/2024
Getting the Most Out of Meetings
Welcome back to Business Unfiltered with Mercer and Jeff Sauer today's topic is Getting the Most Out of Meetings. Introduction & Personal Experiences with Meetings: Jeff and Mercer kick off the episode by sharing their mixed experiences with meetings. Jeff emphasizes the context-dependent nature of meetings and how team dynamics play a crucial role in their effectiveness. The Purpose of Meetings & Common Pitfalls: Mercer and Jeff discuss the misuse of meetings, such as scheduling sessions without a clear purpose. Mercer introduces the concept of "headline calls," short 15-minute meetings focused on updates and specific support to increase productivity. Efficient & Effective Meeting Practices: The hosts break down how pre-planning, clear agendas, and limiting large meetings can improve efficiency. They emphasize the need to ruthlessly "kill sacred cows" by reevaluating the necessity of repetitive or ineffective meetings. Balancing Internal & External Meetings: Jeff shares the importance of managing time effectively between internal and external meetings. The hosts advocate for using meetings strategically, whether for management, teaching, or reporting, rather than allowing meetings to consume the workday. Empowering Teams by Releasing Control: Mercer highlights the value of removing business owners from certain meetings to foster team autonomy. By giving team members ownership over problem-solving, teams can grow more creative and independent, which benefits the whole company. Best Practices & Final Meeting Tips: Key meeting guidelines include limiting meeting lengths to 15 minutes, setting clear agendas, and reevaluating the need for meetings regularly. Jeff and Mercer suggest adding fun incentives like "bonus points" for ending meetings early to inspire efficiency.
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The No Buy Survey
10/15/2024
The No Buy Survey
Welcome back to Business Unfiltered with Mercer and Jeff Sauer today's topic is: The No Buy Survey Understanding No Buy Surveys: Mercer and Jeff introduce the concept of no buy surveys—a tool to gather insights from customers who showed interest but didn’t make a purchase. This method helps businesses understand buyer objections and adjust strategies accordingly. Key Benefits of No Buy Surveys: Mercer explains how asking simple questions, like why someone didn’t buy, provides valuable feedback directly from the market. He shares successful examples, noting that businesses often guess customer needs when they should be asking. Tactical Implementation: Jeff emphasizes the importance of conducting surveys after a customer sees the full offer, as it provides insight on pricing, format, and timing. Both agree this feedback can inform product improvements and strategy adjustments. Structured No Buy Surveys: Mercer introduces structured surveys—a sequence of guided questions designed to rekindle interest in the product or service. He shares examples of how these surveys have helped add 10% to revenue by building value and reopening sales opportunities. Personalized Approaches: Personalization is key to making the survey engaging, with Mercer suggesting tailored questions and even offering free trials to non-buyers. These touchpoints help potential customers see value, leading to conversions. Sales Skills in Marketing: Mercer highlights how no buy surveys employ fundamental sales skills, comparing it to techniques like the Columbo close, where the last question reveals critical objections. Both agree that blending sales skills with marketing strategies can significantly boost customer engagement.
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Use the system to improve the system
10/08/2024
Use the system to improve the system
Welcome back to Business Unfiltered with Mercer and Jeff Sauer today's topic is Use the system to improve the system Systems Are Evolving Tools, Not Static: Jeff highlights the breakthrough realization that systems aren't rigid but should always be open to feedback, improvement, and new ideas. Systems should evolve alongside new technologies for maximum efficiency. Day Zero Culture for Constant Improvement: Taking inspiration from Amazon's "Day Zero" approach, Jeff and Mercer stress that systems should never reach a state of stasis. Embracing a Day Zero mindset ensures that systems can continuously improve and support business growth. The Power of Feedback Loops & Problem-Solving: Mercer emphasizes solving real problems with systems in production instead of hypothetical ones. Continuous feedback allows for iterative improvement, ensuring that systems remain relevant and agile. 90% Done is the Sweet Spot: Jeff believes that systems are never truly "finished"—they're always 90% done and evolving. Empowering users to take ownership of systems and utilize their expertise fosters a competitive edge. Systems as a Service (SaaS) Mentality: Jeff introduces the concept of "systems as a service," likening systems to software that can always be updated and improved. Businesses should embrace the iterative nature of systems to stay ahead of the curve. Constant Iteration Drives Business Growth: Both hosts stress the importance of starting with the systems you have and improving from there. Continuous iteration ensures that systems help businesses scale, organize processes, and boost efficiency. Everyone is a "systems person" once they realize the power of iteration.
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Developing Team Culture
10/01/2024
Developing Team Culture
Welcome back to Business Unfiltered with Mercer and Jeff Sauer today's topic is Developing Team Culture. Defining Team Culture: Jeff and Mercer define team culture as the company's character, emphasizing it's a living, breathing entity that evolves and can be influenced by individuals, especially leadership. Strategic Choices in Culture Development: Mercer discusses the importance of making strategic choices in shaping team culture, highlighting the "trust but verify" principle to encourage accountability and process improvement. Allowing Failure for Growth: Jeff shares his journey from perfectionism to allowing planned failures, emphasizing the importance of letting team members fail to build resilience and foster personal and organizational growth. Coaching vs. Teaching in Leadership: Jeff distinguishes between coaching and teaching, stressing the need for a coaching approach in business to help team members develop their solutions and leadership skills. Balancing Ambition and Contentment: Mercer emphasizes the importance of setting realistic goals and finding a balance between ambition and contentment, aiming for "more than enough" rather than unattainable levels of success. Nurturing a Prolific Culture: Mercer and Jeff contrast prolific culture with hustle culture, advocating for working smart, developing long-term strategies, and fostering a nurturing environment that allows for natural evolution of team culture over time.
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