MYB085: Why KPIs Matter and How to Set the Right Ones for Your Team
Release Date: 05/02/2025
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MYB092: How to Stop Discounting and Start Making Real Profit
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MYB091: The Mindset Formula Every Business Owner Needs to Know
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In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin dive into the real game-changer in business—what’s happening between your ears. They’re talking mindset, beliefs, and how your internal dialogue directly shapes your outcomes. Whether you’re stressed out, stuck in scarcity thinking, or just feel like your business is plateauing, this episode cuts through the fluff and shows you how to shift your thinking to unlock better results. Ben and David unpack the powerful formula E + R = O (Events + Response = Outcome), how stress is self-created, and why...
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MYB090: Building a Real Team vs. Just Hiring People
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In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin get real about one of the most common business complaints: “It’s hard to find good people.” But is it really a people problem or a leadership one? If you’ve ever hired someone who didn’t work out, struggled to keep staff accountable, or found yourself doing everything because “it’s easier that way,” this episode is a must-listen. Ben and David unpack why most small businesses don’t have teams—they have groups of people—and how to fix that. From sports analogies to real hiring mistakes, they...
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MYB089: Should You Be Using AI in Your Business?
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MYB088: How to Get Your Customers Spending More (Without Being Salesy)
Max Your Business
In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin break down one of the easiest, most overlooked ways to grow your revenue—getting your customers to spend more, without resorting to hard-selling or gimmicks. From supermarkets to service-based businesses, the strategies shared in this episode apply to any industry. Whether it’s bundling products, using checklists, or simply asking the right questions at the right time, Ben and David unpack real-world tactics you can implement straight away. If you’ve been focused on getting more customers, this episode will...
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MYB087: When Should You Hire a General Manager? A Guide for Growing Businesses
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In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin tackle one of the biggest transitions a business owner can face—handing over the reins to a General Manager. Most business owners are already acting as the GM without even realising it. But if you want to scale, take a step back, or simply stop being the bottleneck in your business, at some point you’ll need to redefine your role. Ben and David unpack what a true General Manager actually does (hint: it's not just being a glorified operations manager), the mindset shifts required to step away from the...
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MYB086: Small Business Budgeting Made Easy - Stop Guessing and Start Growing
Max Your Business
In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin unpack a topic that too many business owners avoid – budgeting. If you’re making sales but still struggling to pay the bills, this one’s a must-listen. Ben and David dive into why most small businesses react to their finances instead of planning for them, and how flipping that approach can help you build a business that actually works for you. Ben and David share simple strategies, personal lessons, and practical tools that show you budgeting isn’t about cutting back – it’s about making confident,...
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MYB085: Why KPIs Matter and How to Set the Right Ones for Your Team
Max Your Business
In this episode of the Max Your Business Podcast, join hosts Ben Fewtrell and David Carlin as they dive into why tracking KPIs (Key Performance Indicators) is absolutely critical if you want to grow and future-proof your business. With their usual practical, no-nonsense advice, Ben and David unpack how KPIs serve as the "dashboard" for your business, helping you stay on course, measure progress, and make better decisions rather than relying on gut feel alone. They also share real-world strategies for setting up simple, effective KPIs that keep you and your team focused without overwhelming...
info_outlineIn this episode of the Max Your Business Podcast, join hosts Ben Fewtrell and David Carlin as they dive into why tracking KPIs (Key Performance Indicators) is absolutely critical if you want to grow and future-proof your business.
With their usual practical, no-nonsense advice, Ben and David unpack how KPIs serve as the "dashboard" for your business, helping you stay on course, measure progress, and make better decisions rather than relying on gut feel alone. They also share real-world strategies for setting up simple, effective KPIs that keep you and your team focused without overwhelming anyone.
Listeners will walk away with a clear understanding of what KPIs to track, how to introduce them into your business, and why they are the secret weapon for building a more profitable, stress-free business.
Episode Highlights:
00:00 – Welcome to Max Your Business Podcast
02:44 – What a KPI actually is and why it is critical for business success
06:13 – The dangers of relying purely on gut feel
08:34 – How to set KPIs properly (keep them simple and measurable)
11:16 – Understanding leading versus lagging KPIs
13:00 – Real-world example: using a 100-point KPI system to drive sales
19:46 – Common mistakes to avoid when setting KPIs
21:07 – How cash flow forecasting gives business owners peace of mind
24:06 – The power of visual dashboards and simple KPI tracking
31:40 – The five essential KPIs every business should measure
33:44 – Best practice: setting 3 to 5 KPIs per role for clarity and performance
Key Takeaways:
KPIs are indicators, not just numbers: They show whether you are on track to achieve your goals.
Start small and simple: One good KPI is better than 20 confusing ones.
Focus on both activity and outcomes: It is not just about being busy, it is about getting results.
Leading KPIs predict the future: Track actions that drive the results you want.
Make KPIs visible: Visual dashboards and graphs make it easier for your team to stay on course.
Review KPIs regularly: KPIs only work if you check them often and act when needed.
KPIs help you build a business that can run without you: They are essential if you want to step back and still see your business grow.
🚀 Download your free copy of 63 KPI Examples to kickstart your business dashboard. Head to maxmyprofit.com.au/KPI to grab it now.
Tune in to this episode to learn how KPIs can become the silent engine behind a thriving, scalable business. Subscribe for more practical insights to help you Max Your Business!