MYB087: When Should You Hire a General Manager? A Guide for Growing Businesses
Release Date: 05/15/2025
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MYB091: The Mindset Formula Every Business Owner Needs to Know
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MYB090: Building a Real Team vs. Just Hiring People
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MYB089: Should You Be Using AI in Your Business?
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MYB088: How to Get Your Customers Spending More (Without Being Salesy)
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MYB087: When Should You Hire a General Manager? A Guide for Growing Businesses
Max Your Business
In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin tackle one of the biggest transitions a business owner can face—handing over the reins to a General Manager. Most business owners are already acting as the GM without even realising it. But if you want to scale, take a step back, or simply stop being the bottleneck in your business, at some point you’ll need to redefine your role. Ben and David unpack what a true General Manager actually does (hint: it's not just being a glorified operations manager), the mindset shifts required to step away from the...
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MYB086: Small Business Budgeting Made Easy - Stop Guessing and Start Growing
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In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin unpack a topic that too many business owners avoid – budgeting. If you’re making sales but still struggling to pay the bills, this one’s a must-listen. Ben and David dive into why most small businesses react to their finances instead of planning for them, and how flipping that approach can help you build a business that actually works for you. Ben and David share simple strategies, personal lessons, and practical tools that show you budgeting isn’t about cutting back – it’s about making confident,...
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MYB085: Why KPIs Matter and How to Set the Right Ones for Your Team
Max Your Business
In this episode of the Max Your Business Podcast, join hosts Ben Fewtrell and David Carlin as they dive into why tracking KPIs (Key Performance Indicators) is absolutely critical if you want to grow and future-proof your business. With their usual practical, no-nonsense advice, Ben and David unpack how KPIs serve as the "dashboard" for your business, helping you stay on course, measure progress, and make better decisions rather than relying on gut feel alone. They also share real-world strategies for setting up simple, effective KPIs that keep you and your team focused without overwhelming...
info_outlineIn this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin tackle one of the biggest transitions a business owner can face—handing over the reins to a General Manager.
Most business owners are already acting as the GM without even realising it. But if you want to scale, take a step back, or simply stop being the bottleneck in your business, at some point you’ll need to redefine your role.
Ben and David unpack what a true General Manager actually does (hint: it's not just being a glorified operations manager), the mindset shifts required to step away from the day-to-day, and why delegation is very different to abdication.
Whether you're already considering bringing someone in, or you're still clinging to your baby. This episode will help you prepare your business, your team, and yourself for the change.
Episode Highlights:
00:00 – Welcome to Max Your Business Podcast
04:23 – What is a General Manager really, and do you already have one?
09:51 – You can’t just “hand it over”, you need to define the role first
12:45 – Generalist vs specialist: what to look for in your future GM
14:41 – Why most employees won’t think like an owner—and that’s okay
16:33 – How to structure your business so a GM can actually succeed
23:05 – Start with your structure, not the hire
27:24 – Is promoting from within the best move? Pros and cons
30:31 – Are you really ready to stop being the GM?
Key Takeaways:
Structure First, Hire Later: Don’t jump the gun. You need a clear business structure and defined roles before you bring in a GM.
Clarity is Everything: If you can’t explain what your GM should do on a Monday morning, you’re not ready to hire one.
Mind the Mindset Gap: Your GM won’t think like an owner and that’s okay. Focus on outcomes, not control.
Promote or Hire? It Depends: Promoting from within brings loyalty; hiring externally brings fresh eyes. Know what your business needs.
Make it a Strategic Role: The GM isn’t there to be the best worker, they’re there to manage people, assets, and growth.
Delegation ≠ Abdication: Give them the tools, the structure, and the trust to lead—don’t just toss them the keys and hope.
🚀 Ready to get serious about stepping out of the day-to-day? Download the free Role Clarity Workbook at maxmyprofit.com.au/clarity and start mapping out your path to a business that runs without you.
Tune in as Ben and David share practical insights and strategies drawn from years of real-world business coaching. Subscribe now to make sure you never miss an episode packed with value for your business journey.