MYB087: When Should You Hire a General Manager? A Guide for Growing Businesses
Release Date: 05/15/2025
MYB097: How to Create a Simple Lead Magnet That Actually Wins You More Customers
Max Your Business
In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin pull back the curtain on one of the most overlooked marketing tools for small businesses: the lead magnet. If your website isn’t collecting leads, or your lead magnet is sitting in a folder doing nothing, this is the episode for you. Ben and David break down what a lead magnet really is, why it matters, and how to create one that does more than gather email addresses. It builds relationships and leads to real sales conversations. They also dive into the common mistakes businesses make with lead magnets, how to...
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MYB096: You’ve Got Leads. So Why Aren’t You Making More Sales?
Max Your Business
In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin unpack why most sales teams find it hard to convert. It often comes down to one thing: they don’t have a clear, buyer-focused sales process in place. Ben and David share the seven essential steps every sales process needs, with practical stories from their own experience. From snapper fishing (yes, really) to DISC profiling, automation, and handling objections, they explain how to make selling less awkward and far more effective. Whether you're doing the selling yourself or managing a growing team, this episode...
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MYB095: Stop Losing Leads: Why Every Small Business Needs a CRM
Max Your Business
In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin dive into why every business—big or small—needs a CRM (Customer Relationship Management) system.If you’re still using sticky notes, spreadsheets, or trying to remember everything yourself, this episode’s for you. From their early days juggling paper lead sheets and Access databases, to the power of today’s automated, all-in-one systems, they share how a CRM stops leads from falling through the cracks, keeps your team on the same page, and frees you up to actually run your business, not just chase...
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MYB094: How to Tell If Your Business Is Actually Making Progress (Not Just Keeping Busy)
Max Your Business
In this episode of the Max Your Business Podcast, hosts Ben Fewtrell and David Carlin explore one of the biggest challenges for business owners: how to measure real progress, not just busyness. It’s easy to get caught up in the day-to-day, but are you truly building a business that gives you more money and more time, or have things ended up a bit different than you’d hoped? Ben and David break down the blind spots that keep business owners from moving forward, share stories from clients who’ve turned things around, and offer practical tools for getting clarity on where you’re at and...
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MYB093: Planning the Year Ahead? Don’t Miss These 5 Key Steps
Max Your Business
In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin dive into a timely topic: getting your plan together for the new financial year. Whether you’re scrambling to close out June or already looking ahead, this episode gives you a practical framework to reset, refocus, and get results. If you’ve ever found yourself saying “Where did the year go?” or if your business plan is still sitting in your head instead of on paper, this episode is for you. Ben and David break down why planning doesn’t need to be complicated—and how keeping it simple is the key to...
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MYB092: How to Stop Discounting and Start Making Real Profit
Max Your Business
In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin tackle a challenge that hits home for so many business owners: You’re making sales… but where’s the profit? If you’ve ever looked at your revenue and wondered why there’s nothing left over at the end of the month, this episode is for you. Ben and David break down the real reasons why businesses stay busy but broke and what to do about it. From silent cost creep to outdated pricing and the dangerous mindset of discounting, Ben and David will help you uncover the financial leaks and get back on track to...
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MYB091: The Mindset Formula Every Business Owner Needs to Know
Max Your Business
In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin dive into the real game-changer in business—what’s happening between your ears. They’re talking mindset, beliefs, and how your internal dialogue directly shapes your outcomes. Whether you’re stressed out, stuck in scarcity thinking, or just feel like your business is plateauing, this episode cuts through the fluff and shows you how to shift your thinking to unlock better results. Ben and David unpack the powerful formula E + R = O (Events + Response = Outcome), how stress is self-created, and why...
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MYB090: Building a Real Team vs. Just Hiring People
Max Your Business
In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin get real about one of the most common business complaints: “It’s hard to find good people.” But is it really a people problem or a leadership one? If you’ve ever hired someone who didn’t work out, struggled to keep staff accountable, or found yourself doing everything because “it’s easier that way,” this episode is a must-listen. Ben and David unpack why most small businesses don’t have teams—they have groups of people—and how to fix that. From sports analogies to real hiring mistakes, they...
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MYB089: Should You Be Using AI in Your Business?
Max Your Business
In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin explore how artificial intelligence (AI) is changing the way business owners work, plan, and grow. If you’re picturing robots or complex coding, think again. This is about simple, practical uses that save time, reduce admin, and help you make better decisions. From writing emails and analysing financials, to handling job applications and quoting systems, AI is now a real, affordable tool for small businesses. Ben and David break down the possibilities and share examples from their own clients (and lives) to show...
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MYB088: How to Get Your Customers Spending More (Without Being Salesy)
Max Your Business
In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin break down one of the easiest, most overlooked ways to grow your revenue—getting your customers to spend more, without resorting to hard-selling or gimmicks. From supermarkets to service-based businesses, the strategies shared in this episode apply to any industry. Whether it’s bundling products, using checklists, or simply asking the right questions at the right time, Ben and David unpack real-world tactics you can implement straight away. If you’ve been focused on getting more customers, this episode will...
info_outlineIn this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin tackle one of the biggest transitions a business owner can face—handing over the reins to a General Manager.
Most business owners are already acting as the GM without even realising it. But if you want to scale, take a step back, or simply stop being the bottleneck in your business, at some point you’ll need to redefine your role.
Ben and David unpack what a true General Manager actually does (hint: it's not just being a glorified operations manager), the mindset shifts required to step away from the day-to-day, and why delegation is very different to abdication.
Whether you're already considering bringing someone in, or you're still clinging to your baby. This episode will help you prepare your business, your team, and yourself for the change.
Episode Highlights:
00:00 – Welcome to Max Your Business Podcast
04:23 – What is a General Manager really, and do you already have one?
09:51 – You can’t just “hand it over”, you need to define the role first
12:45 – Generalist vs specialist: what to look for in your future GM
14:41 – Why most employees won’t think like an owner—and that’s okay
16:33 – How to structure your business so a GM can actually succeed
23:05 – Start with your structure, not the hire
27:24 – Is promoting from within the best move? Pros and cons
30:31 – Are you really ready to stop being the GM?
Key Takeaways:
Structure First, Hire Later: Don’t jump the gun. You need a clear business structure and defined roles before you bring in a GM.
Clarity is Everything: If you can’t explain what your GM should do on a Monday morning, you’re not ready to hire one.
Mind the Mindset Gap: Your GM won’t think like an owner and that’s okay. Focus on outcomes, not control.
Promote or Hire? It Depends: Promoting from within brings loyalty; hiring externally brings fresh eyes. Know what your business needs.
Make it a Strategic Role: The GM isn’t there to be the best worker, they’re there to manage people, assets, and growth.
Delegation ≠ Abdication: Give them the tools, the structure, and the trust to lead—don’t just toss them the keys and hope.
🚀 Ready to get serious about stepping out of the day-to-day? Download the free Role Clarity Workbook at maxmyprofit.com.au/clarity and start mapping out your path to a business that runs without you.
Tune in as Ben and David share practical insights and strategies drawn from years of real-world business coaching. Subscribe now to make sure you never miss an episode packed with value for your business journey.