Workforce Therapy Files
File 32: In today’s file, the team interviews Maggie Harlow, Co-Founder of Signarama Downtown. They discuss leadership lessons, evolving workforce expectations, the importance of communication and accountability, and the challenges of being a female CEO. Maggie shares her entrepreneurial journey, insights on personal growth, and the significance of vision boarding. The conversation emphasizes the need for clarity in expectations, respect among team members, and the courage to embrace challenges as opportunities for growth. Leadership and Emotional Intelligence in the Workplace As...
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The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville. We took the opportunity to interview over 20 professionals who stopped by our booth. Jason Heflin caught up with Aaron Heflin, the HR Director for RCSS Holdings, Inc., which manages an employee-owned group of road construction companies including Reynolds Sealing and Striping. With over 300 active employees across Kentucky and neighboring states, Aaron shared that his crews particularly love their recurring project striping the roads of Smoky Mountain National Park because of the...
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The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville. We took the opportunity to interview over 20 professionals who stopped by our booth. Jamie Swaim is joined by Khari Bryant, an Account Executive at Bchex (formerly the Background Investigation Bureau) to explain how his company simplifies the "choose your own adventure" world of background screenings. Bchex rebranded to a shorter, more modern name while continuing to offer comprehensive services like criminal checks, drug screens, and MVRs at all jurisdictional levels. A major...
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The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville. We took the opportunity to interview over 20 professionals who stopped by our booth. Jamie and Molley sat down to interview Kelly Hunt HR Manager for Perry Distributors, in Hazard, Kentucky. Kelly brings 20 years of combined leadership and HR experience to the discussion. She explained how her primary motivation for working in human resources is people. People build the business, and once the right individuals are hired, it becomes the employer's job to build them up. They...
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The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville. We took the opportunity to interview over 20 professionals who stopped by our booth. The team interviews Eric Williamson, one of the keynote speakers, and author of and co-author of . Eric joined the KYSHRM Conference to help HR leaders mitigate workplace friction and help organizations prevent people from becoming a jerk in the first place. He stressed that while people often point fingers at others, we must be self-reflective because everyone has been the jerk at some point....
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The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville. We took the opportunity to interview over 20 professionals who stopped by our booth. The team interviews Charles Duke, the HR Administrator for the Kentucky Historical Society, based in Lexington. He describes himself as an "inspirational leadership type of HR professional." The KHS was coping with a unique situation: its 60 employees had operated for 7 years without an HR person, relying on the Personnel Cabinet for onboarding and discipline. Charles came to the...
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The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville. We took the opportunity to interview over 20 professionals who stopped by our booth. Jason Heflin, CEO of CrowdSouth interviews Jack Crowdis, Business Development Manager for PayFWDs, based in Louisville. Jack explains that while their payroll platform is similar to the big national providers, they bring a highly consultative approach. PayFWDs builds systems customized specifically around people, aiming to get the setup right. That may be a different experience from what the...
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The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville. We took the opportunity to interview over 20 professionals who stopped by our booth. Jason Heflin, CEO of CrowdSouth interviews Jeremy Jacobs, Founder of UnDesked. They discussed critical challenges in workforce development, especially with regard to frontline employees. Jeremy explained that while traditional office workers are equipped with resources like laptops and Microsoft Teams, 80% of the global population in the workforce, or 2.7 billion people, are "undesked" and lack...
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The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville. We took the opportunity to interview over 20 professionals who stopped by our booth. At the 2025 KYSHRM Conference, Rusty Steele, HR Director for Oxmoor Auto Group, joins Jason Heflin of CrowdSouth to discuss how effective communication and employee engagement drive long-term success in a fast-paced industry. Rusty explains how Oxmoor focuses on creating a positive culture across multiple dealerships, by focusing on transparency, teamwork, and genuine care for employees. He shares...
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The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville. We took the opportunity to interview over 20 professionals who stopped by our booth. In this segment, Jason interviews Brian Ingle. He’s the Executive Director of Planning and Management for the State Auditor’s Office. Brian adds that his passion lies in leadership, training new leaders, and helping supervisors transition from being button pushers to being true leaders of people. Brian discusses how the transition from a specialized role to a supervisory position is...
info_outlineFile 21: In today’s file, the team continues the discussion on the future of work, namely the changes to where and how we’ll work, in the not too distant future. Remember, we let AI draft the outline for this file. Jason and Molley haven’t seen the outline. We’ll see where the machine takes us!
If you missed Part 1, you can listen to it here: https://www.workforcetherapyfiles.com/podcast/the-future-of-work-part-1/
The Gig Economy Is Booming
Will this continue to grow? Will contract-work increase? Jason points out that not everyone is wired to be a business owner. It’s a big step and can be more complicated that it appears, on the surface. Before you quit your office job and jump into the world of full-time entrepreneurship, you may want to follow his example. Jason dipped his toe into the water by doing some side-hustle work to see if it was a viable option. He is a fan of gig-work. He uses it himself. However, it’s not for everyone. While he does think the gig economy is part of the future of work, there are many challenges for those getting into it on a full-time basis.
Jamie talks about her dad’s decision to take a part-time job after retiring. He actually enjoyed the freedom and the income the job provided. She goes onto explain that if you are hiring gig-workers, there are some challenges. These could include a lack of continuity, you may not be able to spend the time training them like you would a typical employee, and you’ll need to be very confident in the people whom you decide to hire on a gig-style basis.
Molley see this as a viable option for structured individuals. There are various websites that connect companies with gig workers such as:
· Note: Molley is not specifically endorsing these sites.
As it relates to gigs for meal delivery, rideshare services and others, these will continue to be good ways to supplement your income. These could also be viable transitional jobs.
Prediction
Molley sees gig work as being both generational and situational, as it continues to grow.
Reskilling Will Be Part of Life
Jamie mentions the availability of online course, such as on LinkedIn Learning. Some colleges/universities provide free courses. Will these continue to be part of individuals’ development plans?
The group discusses Python, which is a coding language. AI can step in and code a process or task for you, as well. Learning how to work with these tools is a definite advantage. Jason notes that traditional education isn’t necessarily the best path for every individual. Technology is allowing people to choose their own paths and lifestyles. It requires courage and discipline, but just like gig work, it’s viable.
Molley mentions that she knows people who will work for Amazon or some other employer, and then take several months off to do something else. The availability of these jobs may provide healthcare benefits and other advantages. It’s a lifestyle choice.
Jason discusses how employers will need to be aware that potential candidates have options. This lifestyle approach to working can become either a threat or potential competitor to your workforce development efforts.
Jamie mentions that technology is moving forward more quickly than traditional education. We’re going to have to find other ways to upskill or reskill our workforce. It’s going to take some significant investment by employers. Jason points out that if companies resist the need to reskill employees, those individuals are going to seek it out on their own, and may pursue new opportunities as a result.
Molley suggests individuals explore reskill and upskill opportunities thorough resources such as Jefferson County Adult Education. There are tons of classes available.
Jamie reads through some of the industry-specific “callouts” related to reskilling.
· - Healthcare
· - Education
· - Retail
· - Manufacturing
· - Finance
Because we’re discussion the future of work, Jason asks the group if we’ll every have a Jetsons existence? Molley thinks it’ll happen but maybe not in their lifetime.
Challenges Concerning the Future of Work
The ethics of AI will be a significant challenge. Rules, or policies, need to be created and enforced as we continue to embrace AI-developed work product.
Mental health can be strained as remote workers feel the pressure to be “on” 24/7. This is going to negatively affect the work quality, over the long-term, if employers aren’t sensitive to this risk.
Job displacement through automation. This will be another reason organizations will need to focus on reskilling or upskilling the workforce. Automation and technology don’t have to be a threat, as long as employees have the skills to embrace and optimize the processes using these new technologies.
That’s where we’ll leave the conversation for today. Before we close the file, we invite you to reach out to us with questions, suggestions or other comments. We’d love to hear from you.
Did You Enjoy Today’s Conversation?
Visit www.WorkforceTherapyFiles.com to listen to additional WTF files or to let us know you’d like to be a guest on an upcoming file.
Need Help Supporting Your Company’s Recruiting and Staffing Goals?
We’re here to help. You can contact us via our individual websites, depending on your specific needs or questions:
· Jamie Swaim, SPHR – www.ParcelKnows.com
· Molley Ricketts – www.IncipioWorks.com
· Jason Heflin – www.CrowdSouth.com
We hope you found this file insightful and helpful. Thank you for listening!