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The Future of Work Part 2

Workforce Therapy Files

Release Date: 03/12/2025

Interview with Jack Crowdis – 2025 KYSHRM show art Interview with Jack Crowdis – 2025 KYSHRM

Workforce Therapy Files

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.   Jason Heflin, CEO of CrowdSouth interviews Jack Crowdis, Business Development Manager for PayFWDs, based in Louisville. Jack explains that while their payroll platform is similar to the big national providers, they bring a highly consultative approach. PayFWDs builds systems customized specifically around people, aiming to get the setup right.  That may be a different experience from what the...

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Interview with Jeremy Jacobs - 2025 KYSHRM Conference show art Interview with Jeremy Jacobs - 2025 KYSHRM Conference

Workforce Therapy Files

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.   Jason Heflin, CEO of CrowdSouth interviews Jeremy Jacobs, Founder of UnDesked. They discussed critical challenges in workforce development, especially with regard to frontline employees. Jeremy explained that while traditional office workers are equipped with resources like laptops and Microsoft Teams, 80% of the global population in the workforce, or 2.7 billion people, are "undesked" and lack...

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Interview with Rusty Steele - 2025 KYSHRM Conference show art Interview with Rusty Steele - 2025 KYSHRM Conference

Workforce Therapy Files

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.   At the 2025 KYSHRM Conference, Rusty Steele, HR Director for Oxmoor Auto Group, joins Jason Heflin of CrowdSouth to discuss how effective communication and employee engagement drive long-term success in a fast-paced industry. Rusty explains how Oxmoor focuses on creating a positive culture across multiple dealerships, by focusing on transparency, teamwork, and genuine care for employees. He shares...

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Interview with Brian Ingle - 2025 KYSHRM show art Interview with Brian Ingle - 2025 KYSHRM

Workforce Therapy Files

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.   In this segment, Jason interviews Brian Ingle.  He’s the Executive Director of Planning and Management for the State Auditor’s Office.  Brian adds that his passion lies in leadership, training new leaders, and helping supervisors transition from being button pushers to being true leaders of people. Brian discusses how the transition from a specialized role to a supervisory position is...

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Interview with Kevin Finley - 2025 KYSHRM show art Interview with Kevin Finley - 2025 KYSHRM

Workforce Therapy Files

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.   In this segment, Jamie and Jason interview Kevin Finley.  He’s an HR Generalist, with Denham-Blythe Company, a design-build general contractor specializing in industrial and heavy commercial construction. Kevin talks about how Denham-Blythe is adapting to future leadership challenges by implementing a successful beta test for a flexible work model for their office staff.  This...

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Interview with Nelson Caudill - 2025 KYSHRM show art Interview with Nelson Caudill - 2025 KYSHRM

Workforce Therapy Files

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.   In this segment, Molley interviews Nelson Caudill.  He’s an Employee Benefits Advisor, with USI Insurance Services. Nelson joins the podcast to talk about how USI Insurance Services partners with companies to simplify complex insurance challenges. He describes how their hands-on, analytical process helps clients make smarter decisions about managing risk and employee benefits. Nelson shares...

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Interview with Brad Shuck, PhD – 2025 KYSHRM show art Interview with Brad Shuck, PhD – 2025 KYSHRM

Workforce Therapy Files

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.   In this segment, we interview keynote speaker, Dr. Brad Shuck.  He gave a talk titled, .  From the website:  “The future of work isn’t something we’re waiting on – it’s something we’re building  Today.  The choices we make.  How we show up.  How we connect.  How we see others.  In real time.  Human Resources isn’t reacting to change...

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How Curious Is Your Organization? - An Interview with Deb Clary show art How Curious Is Your Organization? - An Interview with Deb Clary

Workforce Therapy Files

File 30:  In today’s file, the team interviews Dr. Debra Clary her pursuit of the power of curiosity.  Deb has had a fascinating career path.  She’s worked in executive roles at Frito-Lay, Coca-Cola, Papa John’s, Brown-Forman and Humana.  Now, she’s helping organizations to better understand how curiosity impacts its performance, all because of an intriguing question. Meet Deb Clary Deb was the first person in her family to graduate from college.  She completed her bachelor’s degree at Michigan State University and earned her doctorate in leadership and...

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Emily Sayers on KCTCS Programs for Employers show art Emily Sayers on KCTCS Programs for Employers

Workforce Therapy Files

File 29:  In today’s file, the team discusses talent pipelines, workforce development and the real drivers behind economic growth in Kentucky.  We welcome Emily Sayers, Kentucky’s Executive Director of Workforce Solutions at the Kentucky Community and Technical College System. Meet Emily Sayers Emily serves as the Executive Director in the Cabinet for Workforce and Economic Development, at KCTCS.  She may have the longest title for anyone we’ve interviewed on the podcast.  There are 16 workforce solutions divisions across Kentucky.  This aligns with the 16...

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STAT Training for Active Aggressor or Active Shooter Situations show art STAT Training for Active Aggressor or Active Shooter Situations

Workforce Therapy Files

File 28:  In today’s file, the team addresses a serious topic.  Active aggressor or active shooter situations are becoming more common that we’d like to admit.  There are steps you can take to prepare yourself and your organization for this type emergency.  We welcome the Eric Culver and Dale Massey, founders of STAT, a company focused on providing active aggressor training.  They’ll share advice and insights on preparing for this dangerous situation. Editor’s Note:  This file may not be suitable for all audiences, given the subject matter that will be...

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More Episodes

File 21:  In today’s file, the team continues the discussion on the future of work, namely the changes to where and how we’ll work, in the not too distant future.  Remember, we let AI draft the outline for this file.  Jason and Molley haven’t seen the outline.  We’ll see where the machine takes us!

If you missed Part 1, you can listen to it here:  https://www.workforcetherapyfiles.com/podcast/the-future-of-work-part-1/

The Gig Economy Is Booming

Will this continue to grow?  Will contract-work increase?  Jason points out that not everyone is wired to be a business owner.  It’s a big step and can be more complicated that it appears, on the surface.  Before you quit your office job and jump into the world of full-time entrepreneurship, you may want to follow his example.  Jason dipped his toe into the water by doing some side-hustle work to see if it was a viable option.  He is a fan of gig-work.  He uses it himself.  However, it’s not for everyone.  While he does think the gig economy is part of the future of work, there are many challenges for those getting into it on a full-time basis.

Jamie talks about her dad’s decision to take a part-time job after retiring.  He actually enjoyed the freedom and the income the job provided.  She goes onto explain that if you are hiring gig-workers, there are some challenges.  These could include a lack of continuity, you may not be able to spend the time training them like you would a typical employee, and you’ll need to be very confident in the people whom you decide to hire on a gig-style basis.

Molley see this as a viable option for structured individuals.  There are various websites that connect companies with gig workers such as:

·      https://www.gigworker.com/

·      https://www.gigworx.com/

·      Note: Molley is not specifically endorsing these sites.

As it relates to gigs for meal delivery, rideshare services and others, these will continue to be good ways to supplement your income.  These could also be viable transitional jobs. 

Prediction

Molley sees gig work as being both generational and situational, as it continues to grow. 

Reskilling Will Be Part of Life

Jamie mentions the availability of online course, such as on LinkedIn Learning.  Some colleges/universities provide free courses.  Will these continue to be part of individuals’ development plans?

The group discusses Python, which is a coding language.  AI can step in and code a process or task for you, as well.  Learning how to work with these tools is a definite advantage.  Jason notes that traditional education isn’t necessarily the best path for every individual.  Technology is allowing people to choose their own paths and lifestyles.  It requires courage and discipline, but just like gig work, it’s viable.

Molley mentions that she knows people who will work for Amazon or some other employer, and then take several months off to do something else.  The availability of these jobs may provide healthcare benefits and other advantages.  It’s a lifestyle choice. 

Jason discusses how employers will need to be aware that potential candidates have options.  This lifestyle approach to working can become either a threat or potential competitor to your workforce development efforts. 

Jamie mentions that technology is moving forward more quickly than traditional education.  We’re going to have to find other ways to upskill or reskill our workforce.  It’s going to take some significant investment by employers.  Jason points out that if companies resist the need to reskill employees, those individuals are going to seek it out on their own, and may pursue new opportunities as a result.

Molley suggests individuals explore reskill and upskill opportunities thorough resources such as Jefferson County Adult Education.  There are tons of classes available.

Jamie reads through some of the industry-specific “callouts” related to reskilling.

·     -  Healthcare

·      - Education

·      - Retail

·      - Manufacturing

·      - Finance

Because we’re discussion the future of work, Jason asks the group if we’ll every have a Jetsons existence?  Molley thinks it’ll happen but maybe not in their lifetime.

Challenges Concerning the Future of Work

The ethics of AI will be a significant challenge.  Rules, or policies, need to be created and enforced as we continue to embrace AI-developed work product.

Mental health can be strained as remote workers feel the pressure to be “on” 24/7.  This is going to negatively affect the work quality, over the long-term, if employers aren’t sensitive to this risk.

Job displacement through automation.  This will be another reason organizations will need to focus on reskilling or upskilling the workforce.  Automation and technology don’t have to be a threat, as long as employees have the skills to embrace and optimize the processes using these new technologies.

That’s where we’ll leave the conversation for today.  Before we close the file, we invite you to reach out to us with questions, suggestions or other comments.  We’d love to hear from you.

 

Did You Enjoy Today’s Conversation?

Visit www.WorkforceTherapyFiles.com to listen to additional WTF files or to let us know you’d like to be a guest on an upcoming file.

 

Need Help Supporting Your Company’s Recruiting and Staffing Goals?

We’re here to help.  You can contact us via our individual websites, depending on your specific needs or questions:

·      Jamie Swaim, SPHR – www.ParcelKnows.com

·      Molley Ricketts – www.IncipioWorks.com

·      Jason Heflin – www.CrowdSouth.com

 

We hope you found this file insightful and helpful.  Thank you for listening!