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The Future of Work Part 2

Workforce Therapy Files

Release Date: 03/12/2025

Interview with Sharlis Montgomery of Hogan Lovells - 2025 KYSHRM show art Interview with Sharlis Montgomery of Hogan Lovells - 2025 KYSHRM

Workforce Therapy Files

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.  Jason was joined by Sharlis Montgomery, the Learning and Development Manager at the global law firm Hogan Lovells.  Sharlis shared how she supports over 2,500 non-lawyer staff members across the globe. With eight years at the firm, Sharlis focuses on upskilling "business teams" in areas like leadership and interpersonal skills through a structured competency framework. She is passionate about making...

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Interview with Boutaïna Ettaki from Seven Counties Services - 2025 KYSHRM show art Interview with Boutaïna Ettaki from Seven Counties Services - 2025 KYSHRM

Workforce Therapy Files

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.  Jamie and Molley were joined by Boutaïna Ettaki, a Talent Acquisition Specialist at Seven Counties Services.  She shared her enthusiasm for working in the nonprofit sector, where she finds fulfillment in supporting her community and underserved populations. Drawing on her professional background in sales, she views recruiting as a process of "shopping for people" by identifying specific skills to...

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Interview with Cooper Tyra from Houchins Insurance Group – 2025 KYSHRM show art Interview with Cooper Tyra from Houchins Insurance Group – 2025 KYSHRM

Workforce Therapy Files

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.  Cooper Tyra, an Account Executive at Houchins Insurance Group, sat down with Jason Heflin and Molley Ricketts to explain how his firm serves as the "risk subsidiary" for a massive employee-owned conglomerate. Based in their Louisville satellite office, Cooper works as a single point of contact for private equity firms and manufacturing companies, handling both property and casualty insurance and employee...

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Interview with Jessica Vogt - 2025 KYSHRM show art Interview with Jessica Vogt - 2025 KYSHRM

Workforce Therapy Files

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.  Jessica Vogt, a Corporate Recruiter and culture specialist for Louisville-based Aegis Sortation, sat down with Jamie Swaim to discuss how her company is modernizing the freight and parcel industry through automation. Aegis works with major distribution centers like UPS, FedEx, and Amazon, bringing innovative technology to outdated conveyor sorting systems to make logistics more seamless. In addition to...

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Interview with Don Woolridge and Paul Bolton from the Leadership Louisville Center - 2025 KYSHR show art Interview with Don Woolridge and Paul Bolton from the Leadership Louisville Center - 2025 KYSHR

Workforce Therapy Files

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.  Jamie Swaim and Molley Rickets sat down with Donald Woolridge, Sr., and Paul Bolton from the Leadership Louisville Center to discuss their training and development arm, Leading Better, which takes leadership insights traditionally reserved for small cohorts and brings them to the "many". Donald shared how leadership is fundamentally universal and timeless, centered on interpersonal connectivity, empathy,...

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The Power of Emotional Intelligence in Leadership – Interview with Eric Williamson show art The Power of Emotional Intelligence in Leadership – Interview with Eric Williamson

Workforce Therapy Files

File 33:  In this episode of the Workforce Therapy Files, Jamie and Molley sit down with Eric Williamson to explore leadership and workplace culture, focusing on how intentional leadership decisions shape team performance, communication, and long-term organizational success. They dive into his recent book, “How to Work with Jerks.”  The conversation centers on emotional intelligence, workplace accountability, and the responsibility leaders carry in building environments where teams can grow and perform at a high level. Leadership Begins with Intentionality The discussion...

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Interview with Rawleigh Richardson - 2025 KYSHRM show art Interview with Rawleigh Richardson - 2025 KYSHRM

Workforce Therapy Files

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.  Jason Heflin, CEO of CrowdSouth interviewed Rawleigh Richardson, a member of the Kentucky SHRM State Council and the founder of HumanKind Consulting.  Rawleigh shared how he is working to put the "human" back into human resources. Since launching his consultancy in 2023, he’s been busy helping clients navigate reductions in force by providing career coaching and optimizing their LinkedIn profiles...

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Interview with Erin Mitchell - 2025 KYSHRM show art Interview with Erin Mitchell - 2025 KYSHRM

Workforce Therapy Files

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.  Molley Ricketts sat down with Erin Mitchell, the Chief of Staff at Barnes Young Wealth Advisors.  They discuss managing culture during a major merger that will grow Barnes Young from 19 to 55 people. With a background in political science, Erin discovered that her empathetic yet direct personality was a perfect fit for HR, where she prioritizes being able to step into other people's shoes. She is...

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Interview with Hannah Carretti - 2025 KYSHRM show art Interview with Hannah Carretti - 2025 KYSHRM

Workforce Therapy Files

The Workforce Therapy Files team attended the 2025 Kentucky SHRM Conference, in Louisville.  We took the opportunity to interview over 20 professionals who stopped by our booth.  Hannah Carretti, HR Director for Campari America, sat down with Jamie Swaim and Jason Heflin, at the 2025 KYSHRM conference to share her experiences as a "true generalist at heart" working in the distilling industry. Hannah’s favorite area of HR is training and employee development, which she finds both humbling and an honor to lead. Currently, she is spearheading a frontline leadership training program,...

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How Leaders Embrace Change - Interview with Maggie Harlow show art How Leaders Embrace Change - Interview with Maggie Harlow

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File 32:  In today’s file, the team interviews Maggie Harlow, Co-Founder of Signarama Downtown.  They discuss leadership lessons, evolving workforce expectations, the importance of communication and accountability, and the challenges of being a female CEO. Maggie shares her entrepreneurial journey, insights on personal growth, and the significance of vision boarding. The conversation emphasizes the need for clarity in expectations, respect among team members, and the courage to embrace challenges as opportunities for growth. Leadership and Emotional Intelligence in the Workplace As...

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More Episodes

File 21:  In today’s file, the team continues the discussion on the future of work, namely the changes to where and how we’ll work, in the not too distant future.  Remember, we let AI draft the outline for this file.  Jason and Molley haven’t seen the outline.  We’ll see where the machine takes us!

If you missed Part 1, you can listen to it here:  https://www.workforcetherapyfiles.com/podcast/the-future-of-work-part-1/

The Gig Economy Is Booming

Will this continue to grow?  Will contract-work increase?  Jason points out that not everyone is wired to be a business owner.  It’s a big step and can be more complicated that it appears, on the surface.  Before you quit your office job and jump into the world of full-time entrepreneurship, you may want to follow his example.  Jason dipped his toe into the water by doing some side-hustle work to see if it was a viable option.  He is a fan of gig-work.  He uses it himself.  However, it’s not for everyone.  While he does think the gig economy is part of the future of work, there are many challenges for those getting into it on a full-time basis.

Jamie talks about her dad’s decision to take a part-time job after retiring.  He actually enjoyed the freedom and the income the job provided.  She goes onto explain that if you are hiring gig-workers, there are some challenges.  These could include a lack of continuity, you may not be able to spend the time training them like you would a typical employee, and you’ll need to be very confident in the people whom you decide to hire on a gig-style basis.

Molley see this as a viable option for structured individuals.  There are various websites that connect companies with gig workers such as:

·      https://www.gigworker.com/

·      https://www.gigworx.com/

·      Note: Molley is not specifically endorsing these sites.

As it relates to gigs for meal delivery, rideshare services and others, these will continue to be good ways to supplement your income.  These could also be viable transitional jobs. 

Prediction

Molley sees gig work as being both generational and situational, as it continues to grow. 

Reskilling Will Be Part of Life

Jamie mentions the availability of online course, such as on LinkedIn Learning.  Some colleges/universities provide free courses.  Will these continue to be part of individuals’ development plans?

The group discusses Python, which is a coding language.  AI can step in and code a process or task for you, as well.  Learning how to work with these tools is a definite advantage.  Jason notes that traditional education isn’t necessarily the best path for every individual.  Technology is allowing people to choose their own paths and lifestyles.  It requires courage and discipline, but just like gig work, it’s viable.

Molley mentions that she knows people who will work for Amazon or some other employer, and then take several months off to do something else.  The availability of these jobs may provide healthcare benefits and other advantages.  It’s a lifestyle choice. 

Jason discusses how employers will need to be aware that potential candidates have options.  This lifestyle approach to working can become either a threat or potential competitor to your workforce development efforts. 

Jamie mentions that technology is moving forward more quickly than traditional education.  We’re going to have to find other ways to upskill or reskill our workforce.  It’s going to take some significant investment by employers.  Jason points out that if companies resist the need to reskill employees, those individuals are going to seek it out on their own, and may pursue new opportunities as a result.

Molley suggests individuals explore reskill and upskill opportunities thorough resources such as Jefferson County Adult Education.  There are tons of classes available.

Jamie reads through some of the industry-specific “callouts” related to reskilling.

·     -  Healthcare

·      - Education

·      - Retail

·      - Manufacturing

·      - Finance

Because we’re discussion the future of work, Jason asks the group if we’ll every have a Jetsons existence?  Molley thinks it’ll happen but maybe not in their lifetime.

Challenges Concerning the Future of Work

The ethics of AI will be a significant challenge.  Rules, or policies, need to be created and enforced as we continue to embrace AI-developed work product.

Mental health can be strained as remote workers feel the pressure to be “on” 24/7.  This is going to negatively affect the work quality, over the long-term, if employers aren’t sensitive to this risk.

Job displacement through automation.  This will be another reason organizations will need to focus on reskilling or upskilling the workforce.  Automation and technology don’t have to be a threat, as long as employees have the skills to embrace and optimize the processes using these new technologies.

That’s where we’ll leave the conversation for today.  Before we close the file, we invite you to reach out to us with questions, suggestions or other comments.  We’d love to hear from you.

 

Did You Enjoy Today’s Conversation?

Visit www.WorkforceTherapyFiles.com to listen to additional WTF files or to let us know you’d like to be a guest on an upcoming file.

 

Need Help Supporting Your Company’s Recruiting and Staffing Goals?

We’re here to help.  You can contact us via our individual websites, depending on your specific needs or questions:

·      Jamie Swaim, SPHR – www.ParcelKnows.com

·      Molley Ricketts – www.IncipioWorks.com

·      Jason Heflin – www.CrowdSouth.com

 

We hope you found this file insightful and helpful.  Thank you for listening!