508: Reliable and Responsive – DCLI’s RapidLink Repairs Is Keeping Drivers Moving
Release Date: 12/08/2025
538: Enjoy Ecommerce Delivery at the Speed of Flight, with DeliverDirect
Let's Talk Supply Chain
Jeffrey Elder of Delta Air Lines & Derreck Travers of SmartKargo talk about DeliverDirect & combining speed, tech & simplicity for the best shipping experience. IN THIS EPISODE WE DISCUSS: [02.06] An introduction to Derreck and SmartKargo. [02.33] An overview of DeliverDirect – who they are, what they do, and how they help their customers. “We’re an alternative delivery network… We’re pulling different carriers together, with Delta as the middle mile.” [05.47] The ideal client for DeliverDirect. [06.54] Why speed is a top priority for e-commerce businesses, the...
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537: How To Ask Better Questions and Drive Project Success, with Brecham Group
Let's Talk Supply Chain
Chris Hamley of Brecham Group talks about setting projects up for success; asking better questions; why implementation isn't the end; & progress NOT perfection. IN THIS EPISODE WE DISCUSS: [04.01] An introduction to Chris and Brecham Group. “Too many organizations focus on perfection. Really, our goal is to suck less. It’s to get better, change how you think about the way you do business, and evolve every day.” [06.25] Why technology projects fail: the problem with people, why we need to define what failure actually looks like, and the experience that taught Chris to ask...
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536: Prevent Supply Disruptions and Protect Revenue, with FourKites
Let's Talk Supply Chain
Stephen Dyke of FourKites talks about inbound logistics: fragmentation; manual work; data siloes; AI; & why the receiving dock is such an under-invested area. IN THIS EPISODE WE DISCUSS: [03.25] An introduction to Stephen, his background combining computing and supply chain and, as a self-confessed ‘passionate practitioner,’ what he loves about supply chain. [07.05] An overview of FourKites – who they are, what they do, and how they help their customers. “Over the last five years, we’ve really become a supply chain orchestration control tower… and embedded persona-based AI...
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535: Experience A New Industry Standard In The Yard, with Terminal Industries
Let's Talk Supply Chain
Darin Brannan talks about Terminal Industries & what they do; building the industry's only Yard Operating System; & reinventing the future of logistics. IN THIS EPISODE WE DISCUSS: [03.25] An introduction to Darin, his background, the recipe for business success that led to the founding of Terminal, and why Top Gun might just have inspired his University degree. “I started, deep in Silicon Valley, as a VC investing in start-ups. And there was a point at which it looked like it could be more fun across the table as an entrepreneur, taking big ideas and revolutionizing the...
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534: Move From Excel Chaos to Agile, Data-Driven Planning, with Colibri S&OP
Let's Talk Supply Chain
Alexia Vitali of Colibri S&OP talks about what they do; why most mid‑market companies still run on Excel; & making planning simple, collaborative & impactful. IN THIS EPISODE WE DISCUSS: [03.55] An introduction to Alexia and her journey moving from Europe to Canada to build Colibri’s American presence. “It’s a bit like building a company inside a company… so the beginning was just about listening to planners and supply chain teams.” [06.37] An overview of Colibri S&OP – who they are, what they do, and how they help their customers – and what makes them...
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533: Navigating The Freight Downturn, with TSG Fleet
Let's Talk Supply Chain
Trace Haggard of TSG Fleet talks about the freight downturn; what 2026 will bring; converting what you already own into opportunity; & building partnerships. IN THIS EPISODE WE DISCUSS: [04.07] A re-introduction to Trace and TSG Fleet. [05.07] An overview of the prolonged freight recession: where it started, the factors driving it, and the impact on the industry. “During the pandemic, the smartest brains in the industry were saying: “It’s ecommerce forever, now!” We were proven wrong again, and fleets took another big hit. They had to pull back, but had all this equipment. There...
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532: Turning Purposeful AI into Business Outcomes, with Infios
Let's Talk Supply Chain
Aadil Kazmi of Infios talks about purposeful innovation; intelligent execution; tech readiness; and turning AI into measurable business outcomes. IN THIS EPISODE WE DISCUSS: [02.14] An introduction to Aadil, and an overview of Infios. “Supply chains run best when operators can execute them on a single stack.” [03.20] How Aadil’s experience at Amazon sparked an entrepreneurial journey that ultimately led him to Infios. “When retailers and shippers offered faster shipping to their end customers, cart values and repeat rates went through the roof. That led me deep into supply...
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531: Innovating Refrigerated Fleet Management, with PLM Fleet
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Don Durm of PLM Fleet talks about what they do; maximizing fleet flexibility; cold supply chain challenges; & leveraging trailer telematics for success. IN THIS EPISODE WE DISCUSS: [03.30] An overview of PLM Fleet and how they help their customers, and an introduction to Don and his 30+ year career, from law enforcement to supply chain. “We breathe cold chain!.. We help people manage risk, save time and money, and make big decisions.” [08.58] PLM’s ‘personalized lifecycle management approach,’ and what their consultative problem identification, solution development, onboarding...
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530: Navigate Supply Chain Disruption and Resilience, with ProcureAbility
Let's Talk Supply Chain
Carlos Perico of ProcureAbility talks about supply chain resilience in 2026; tariffs & disruption; supplier relationships; & key strategies for the future. IN THIS EPISODE WE DISCUSS: [03.47] An introduction to Carlos, and how his international experiences helped shape his career. “I’m passionate about travel, culture, food – and my career has supported that... My career has been very relationship driven, and that international exposure has helped me tremendously.” [07.40] An overview of ProcureAbility – who they are, what they do, and how they help their...
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529: Empower The People Who Power The World, With Samsara
Let's Talk Supply Chain
Tim Nagy of Samsara talks about tech & AI: what workers really think; agility; retaining talent; & shifting from reactive to predictive road safety & logistics. IN THIS EPISODE WE DISCUSS: [02.41] An introduction to Tim, his role as a sales engineer, and a reminder of how Samsara helps their customers. “You get two different kinds of engineers: the kind who don’t really want to be out in the field talking to customers, they do the coding and product development. And then you get my team, who love to be out there. We get to see a lot of different tech, and a...
info_outlineRob Finch talks about Rapid Link Repairs, boosting customer satisfaction with response times; a fresh approach to cost; safety; & reducing downtime for drivers.
IN THIS EPISODE WE DISCUSS:
[02.11] An introduction to Rob, his background, and his role at DCLI and RapidLink Repairs.
“Most of my career has been figuring out how to bring commercial and operations together.”
[03.09] An overview of RapidLink Repairs – who they are, what they do, and how they help their customers.
“It’s about three things: we want to improve productivity, be cost-effective, and drive high levels of customer satisfaction.”
[04.18] The biggest challenge for businesses right now.
“Reducing cost profile is top of mind – the market has been less than ideal..!”
[04.55] RapidLink Repair’s origin story.
“You want to have a solution that people are actually asking for.”
[07.00] RapidLink Repairs ‘anytime, anywhere’ service, and the most common repairs they solve for.
[09.26] The ideal client for RapidLink Repairs, and why businesses want a nationwide solution.
“We leverage the size and scale of DCLI to provide cost savings.”
[10.44] RapidLink Repair’s approach to cost, fighting ‘surprise fees,’ and why they don’t mark up parts.
“Our approach to the market has been to provide a service people can rely on.”
[13.26] The importance of efficiency and customer experience, and how RapidLink’s response times are delivering competitive advantage.
“We’re maniacal about customer satisfaction! If your customers aren’t happy, you don’t have a good product.”
[17.21] A case study exploring how RapidLink Repairs helped a key client eliminate extra fees and enhance communication, allowing them to plan consistently and boost productivity.
[19.59] Why safety is crucial, and the impact RapidLink Repairs are making on the industry.
[22.07] How to work with RapidLink Repairs.
RESOURCES AND LINKS MENTIONED:
Head over to RapidLink Repairs’ website now to find out more and discover how they could help you too. You can also connect with RapidLink Repairs and keep up to date with the latest over on LinkedIn, Facebook, Instagram or X (Twitter), or you can connect with Rob on LinkedIn.
If you enjoyed this episode and want to hear more from DCLI, tune into 360: Deliver A Great Trucker Experience, with DCLI or Marketing Leader Stacy Kirincic on Dominating Male-Dominated Industries like Supply Chain.
Check out our other podcasts HERE.