532: Turning Purposeful AI into Business Outcomes, with Infios
Release Date: 03/18/2026
Let's Talk Supply Chain
Bill Catania of OneRail talks about why visibility isn’t fixing the last mile, simplifying complex tech stacks & translating AI investment into outcomes. IN THIS EPISODE WE DISCUSS: [02.49] An introduction to Bill and OneRail, and how their commitment to innovation and collaboration has seen many of their customers become investors. “About a third of our capital has come from our partners – and there’s no greater compliment.” [05.38] OneRail’s attendance at Manifest over the years, and the current conversations dominating the show, from AI to partnership. “AI is the...
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Jesscia Webb of ShipStation & Rachel McGarry of DHL Express talk about changing consumer behavior & how express shipping & new tech is shaping modern commerce. IN THIS EPISODE WE DISCUSS: [02.14] An introduction to Jessica and her role at ShipStation, and Rachel and her role at DHL Express. [03.50] The evolution of the e-commerce market and the factors influencing it, from cost to consumer experience. “The shopping experience for consumers has changed. Now shopping and shipping is the same.” [07.03] What ShipStation’s recent report reveals about customer expectations...
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Jeffrey Elder of Delta Air Lines & Derreck Travers of SmartKargo talk about DeliverDirect & combining speed, tech & simplicity for the best shipping experience. IN THIS EPISODE WE DISCUSS: [02.06] An introduction to Derreck and SmartKargo. [02.33] An overview of DeliverDirect – who they are, what they do, and how they help their customers. “We’re an alternative delivery network… We’re pulling different carriers together, with Delta as the middle mile.” [05.47] The ideal client for DeliverDirect. [06.54] Why speed is a top priority for e-commerce businesses, the...
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Chris Hamley of Brecham Group talks about setting projects up for success; asking better questions; why implementation isn't the end; & progress NOT perfection. IN THIS EPISODE WE DISCUSS: [04.01] An introduction to Chris and Brecham Group. “Too many organizations focus on perfection. Really, our goal is to suck less. It’s to get better, change how you think about the way you do business, and evolve every day.” [06.25] Why technology projects fail: the problem with people, why we need to define what failure actually looks like, and the experience that taught Chris to ask...
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Stephen Dyke of FourKites talks about inbound logistics: fragmentation; manual work; data siloes; AI; & why the receiving dock is such an under-invested area. IN THIS EPISODE WE DISCUSS: [03.25] An introduction to Stephen, his background combining computing and supply chain and, as a self-confessed ‘passionate practitioner,’ what he loves about supply chain. [07.05] An overview of FourKites – who they are, what they do, and how they help their customers. “Over the last five years, we’ve really become a supply chain orchestration control tower… and embedded persona-based AI...
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Darin Brannan talks about Terminal Industries & what they do; building the industry's only Yard Operating System; & reinventing the future of logistics. IN THIS EPISODE WE DISCUSS: [03.25] An introduction to Darin, his background, the recipe for business success that led to the founding of Terminal, and why Top Gun might just have inspired his University degree. “I started, deep in Silicon Valley, as a VC investing in start-ups. And there was a point at which it looked like it could be more fun across the table as an entrepreneur, taking big ideas and revolutionizing the...
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Alexia Vitali of Colibri S&OP talks about what they do; why most mid‑market companies still run on Excel; & making planning simple, collaborative & impactful. IN THIS EPISODE WE DISCUSS: [03.55] An introduction to Alexia and her journey moving from Europe to Canada to build Colibri’s American presence. “It’s a bit like building a company inside a company… so the beginning was just about listening to planners and supply chain teams.” [06.37] An overview of Colibri S&OP – who they are, what they do, and how they help their customers – and what makes them...
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Trace Haggard of TSG Fleet talks about the freight downturn; what 2026 will bring; converting what you already own into opportunity; & building partnerships. IN THIS EPISODE WE DISCUSS: [04.07] A re-introduction to Trace and TSG Fleet. [05.07] An overview of the prolonged freight recession: where it started, the factors driving it, and the impact on the industry. “During the pandemic, the smartest brains in the industry were saying: “It’s ecommerce forever, now!” We were proven wrong again, and fleets took another big hit. They had to pull back, but had all this equipment. There...
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Aadil Kazmi of Infios talks about purposeful innovation; intelligent execution; tech readiness; and turning AI into measurable business outcomes. IN THIS EPISODE WE DISCUSS: [02.14] An introduction to Aadil, and an overview of Infios. “Supply chains run best when operators can execute them on a single stack.” [03.20] How Aadil’s experience at Amazon sparked an entrepreneurial journey that ultimately led him to Infios. “When retailers and shippers offered faster shipping to their end customers, cart values and repeat rates went through the roof. That led me deep into supply...
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Don Durm of PLM Fleet talks about what they do; maximizing fleet flexibility; cold supply chain challenges; & leveraging trailer telematics for success. IN THIS EPISODE WE DISCUSS: [03.30] An overview of PLM Fleet and how they help their customers, and an introduction to Don and his 30+ year career, from law enforcement to supply chain. “We breathe cold chain!.. We help people manage risk, save time and money, and make big decisions.” [08.58] PLM’s ‘personalized lifecycle management approach,’ and what their consultative problem identification, solution development, onboarding...
info_outlineAadil Kazmi of Infios talks about purposeful innovation; intelligent execution; tech readiness; and turning AI into measurable business outcomes.
IN THIS EPISODE WE DISCUSS:
[02.14] An introduction to Aadil, and an overview of Infios.
“Supply chains run best when operators can execute them on a single stack.”
[03.20] How Aadil’s experience at Amazon sparked an entrepreneurial journey that ultimately led him to Infios.
“When retailers and shippers offered faster shipping to their end customers, cart values and repeat rates went through the roof. That led me deep into supply chain...”
[05.17] Aadil’s focus in his role as Head of AI, what excites him, and what keeps him up at night.
“We’re using our own tools internally to produce what our customers will eventually use.”
[08.32] What purposeful innovation means to Infios, and the big unlock that happened three years ago that changed the game for AI.
“We partner with customers to develop only use case driven AI workflows.”
“Purposeful innovation is looking at what workflows within our business depend on unstructured data and reasoning, and focusing on those for AI automation... Not everything is a fit for Gen AI.”
[12.08] What AI agents mean in the context of supply chain, how they’re being used now, and how we can understand automation through a three-level phased framework.
[15.31] How AI agents compare to traditional automation, and how businesses can decide which is the right fit for each challenge or workflow.
“When companies embark on their automation journey, they should start with the highest leverage ROI workflows that have the lowest risk factor.”
[19.15] The challenge of organizational debt, and leaning into AI readiness by connecting people’s tribal knowledge to contextualize AI decision-making.
[21.41] How Infios are meeting customers where they are to overcome technology debt with intelligent orchestration.
[24.55] What Aadil’s Executive Roundtable at Manifest uncovered about intelligent supply chain, and how to get the most from AI adoption.
“You can’t just throw AI at a problem… The best way to adopt AI is to actually pull the workflow and, from a first principles perspective, re-engineer it from the ground up to be AI native.”
[28.31] Why technology readiness is still a big constraint on connected execution, and why AI ambition is yet to meet execution reality.
[29.23] How businesses can move toward intelligent connected supply chain execution to turn purposeful AI into business outcomes, and how to measure success.
[33.17] What teams should do now as they plan for the year ahead.
RESOURCES AND LINKS MENTIONED:
Head over to Infios’ website now to find out more and discover how they could help you too. You can also connect with Infios and keep up to date with the latest over on LinkedIn or YouTube, or you can connect with Aadil on LinkedIn.
If you enjoyed this episode and want to hear more from Infios, check out 520: Enter the New Era of Supply Chain Management, with Infios.
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