Let's Talk Supply Chain

Let's Talk Supply Chain is not your average supply chain podcast. We feature not just the top of the industry, but also diverse voices from within the community, new innovations and the disrupters making waves in the industry. Don’t listen to the same ol' same ol', be sparked by new ideas and fresh perspectives only on Let's Talk Supply Chain.

538: Enjoy Ecommerce Delivery at the Speed of Flight, with DeliverDirect 04/08/2026

538: Enjoy Ecommerce Delivery at the Speed of Flight, with DeliverDirect Jeffrey Elder of Delta Air Lines & Derreck Travers of SmartKargo talk about DeliverDirect & combining speed, tech & simplicity for the best shipping experience. IN THIS EPISODE WE DISCUSS: [02.06] An introduction to Derreck and SmartKargo. [02.33] An overview of DeliverDirect – who they are, what they do, and how they help their customers. “We’re an alternative delivery network… We’re pulling different carriers together, with Delta as the middle mile.” [05.47] The ideal client for DeliverDirect. [06.54] Why speed is a top priority for e-commerce businesses, the challenge of balancing speed and cost, and how DeliverDirect’s network helps tackle that. “The most successful e-commerce companies have strategies focused on serving the customer with speed. But the challenge retailers have is that speed often comes with a cost.” [09.28] How Delta partnered with SmartKargo to create DeliverDirect, specifically to tackle shipper’s key pain points from predictability to pricing. “It’s January, you’ve planned the year and know the numbers you have to execute to. And then, a few weeks later, someone upgrades 1,000 zip codes to the next zone, and all your rates increase… For shippers, it makes it really difficult to plan – and we’re talking about big dollars.” [13.01] How Delta recognized its own limitations when wanting to enter the small package delivery business, what they were looking for in a partner, and how and why they chose SmartKargo. “Innovation is important for Delta, but recognizing what we do well, and what we don’t do well, has also been very important. That’s how things really came together.” [15.51] A closer look at how the solution works, from pickup to doorstep. [19.40] The technology that powers DeliverDirect, and how businesses can customize their solution with add-on features. [21.36] What integration, communication and customer relationships look like with DeliverDirect. “Lots of service providers are trying to reduce cost, and they’re making things self service. We’ve gone out of our way to do the opposite. We’re very integrated and engaged with customers.” [23.55] The biggest benefits revealed from DeliverDirect’s recent customer survey. [27.18] How DeliverDirect is helping businesses reduce cost and make sustainability progress. [28.30] A case study exploring how DeliverDirect helped a small retailer optimize delivery, with cost in mind, to reduce delivery speed by days and enhance customer satisfaction. [32.55] Jeffrey and Derreck’s predictions for the year ahead, and what they’ll be focusing on at DeliverDirect. “It’s a great time to be a shipper, but there will be a capacity crunch… There’s a lot of players in this business now. There’s going to be a lot of pressure put on businesses to be viable and profitable. And I worry that customer experience is going to suffer as a result.” RESOURCES AND LINKS MENTIONED: Head over to DeliverDirect’s now to find out more and discover how they could help you too. You can also connect with DeliverDirect and keep up to date with the latest over on , or you can connect with or on LinkedIn. Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40774710

537: How To Ask Better Questions and Drive Project Success, with Brecham Group 04/06/2026

537: How To Ask Better Questions and Drive Project Success, with Brecham Group Chris Hamley of Brecham Group talks about setting projects up for success; asking better questions; why implementation isn't the end; & progress NOT perfection. IN THIS EPISODE WE DISCUSS: [04.01] An introduction to Chris and Brecham Group. “Too many organizations focus on perfection. Really, our goal is to suck less. It’s to get better, change how you think about the way you do business, and evolve every day.” [06.25] Why technology projects fail: the problem with people, why we need to define what failure actually looks like, and the experience that taught Chris to ask better questions. “Too often it’s not that the project was a failure, but it’s that it didn’t achieve the success that was expected… And the degree of that is defined by: how well did we talk and understand what we were doing – and were we ready for it?” [12.10] The importance of diving deep, before you even start a project, and how mismatched expectations and project failures can be prevented by having better conversations. “It’s more than asking better questions, it’s having better conversations. Because when you’re asking a question, you’re looking for an answer… How do you give a conversation prompt instead of a yes or no? That uncovers the detail.” [17.06] From a lack of shared language to rigidity in project structures, why customers don’t ask the right questions or have the right conversations up front. “People have a fear, because they don’t always have that breadth of knowledge, of asking questions that make them look stupid. I’ve never suffered from that!” [21.34] The key questions businesses should ask potential partners at the beginning of any new project. [24.10] Chris’s advice for facilitating better communication between client and vendor. “You’ve got to come without ego or fear about what you do or don’t know… Hear about what other people have done to be successful, and learn from it.” [26.11] How companies can keep positive communication going over time, and why the ‘course-correcting’ part of a project is more important than the ‘go-live.’ “There’s a misnomer that implementation is the end of a project – in reality it’s maybe 60%. Then it becomes: what did we expect on a day-to-day or week-to-week basis, how do we expect the results to change, what will adoption look like... And that’s a joint conversation.” [31.06] Whether striving for perfection is ever realistic. “If you had a static environment where everything was the same every single day, you could probably be perfect at it. But I don’t know where that exists.” [32.12] The impact created when companies do ask the right questions and have better conversations with their partners. “It’s about value realization. We all have financial or performance objectives we’re trying to hit. When we have better conversations… it ultimately allows you to achieve the overall result faster.” [37.51] What businesses need to be thinking about now to prepare for success in 2027. [38.59] Teaser alert: news on a brand new project partnership between Brecham and Let’s Talk Supply Chain. RESOURCES AND LINKS MENTIONED: Head over to Brecham Group’s now to find out more and discover how they could help you too. You can also connect with Brecham Group and keep up to date with the latest over on , or you can connect with on LinkedIn. If you enjoyed this episode and want to hear more from Brecham Group, check out or their live show . Find our other podcasts . /episode/index/show/2babestalksupplychain/id/40742575

536: Prevent Supply Disruptions and Protect Revenue, with FourKites 04/01/2026

536: Prevent Supply Disruptions and Protect Revenue, with FourKites Stephen Dyke of FourKites talks about inbound logistics: fragmentation; manual work; data siloes; AI; & why the receiving dock is such an under-invested area. IN THIS EPISODE WE DISCUSS: [03.25] An introduction to Stephen, his background combining computing and supply chain and, as a self-confessed ‘passionate practitioner,’ what he loves about supply chain. [07.05] An overview of FourKites – who they are, what they do, and how they help their customers. “Over the last five years, we’ve really become a supply chain orchestration control tower… and embedded persona-based AI agents.” [10.33] Why 2026 MIT research found that fragmented inbound logistics is still wreaking havoc across organizations, what that fragmentation typically looks like, the big impacts coming from it, and what that all means for businesses. “On average, a common inbound operation can have anywhere between six and eight different internal applications that teams need to be able to plan and execute against. That’s created siloes… and fragmentation naturally spirals.” [14.38] Why the transfer of data is central to the issue of fragmentation and siloes, the core business disciplines that need access to historically logistics-owned data, and how they’re actually getting it. “Data is everywhere… But it’s not distilled and harmonized into one connected language.” [19.41] The type of manual work inbound teams are still doing daily, the problem with human validation, and why a shift from reactive to proactive action is critical. [22.31] From manual status updates and delay notifications to document processing, what supplier communication typically looks like and why it's so hard. “Since EDI, every operational team has been chasing standardization, compliance and reliability. But there’s not going to be a perfect standard format, a perfect technology.” [24.47] The first thing you should do if your inbound process still runs on spreadsheets and phone calls, and why transformation and innovation is more than just an operational benefit. “Qualify and quantify the level of pain, challenges and tolerance that you have across the whole execution ecosystem.” “I’ve never been around an operational team that doesn’t look for that thrill of modernizing – there’s a great mental and emotional benefit that comes from trying to drive ones destiny forward.” [30.13] Why the receiving dock and yard don't get as much attention as areas like outbound delivery, and the business cost of not looking at them equally. [33.02] The power of AI within your ecosystem, and how it can change the way teams make decisions. “When AI is placed within the broader supply chain planning and execution capability, a lot of great opportunities arise.” [37.05] The key tenants of gold standard inbound logistics, and the potential benefits from achieving it. [40.27] The one thing listeners should take away from this conversation. RESOURCES AND LINKS MENTIONED Head over to FourKite’s now to find out more and discover how they could help you too. You can also connect with FourKites and keep up to date with the latest over on , or , or you can connect with on LinkedIn. If you enjoyed this episode and want to hear more from FourKites, check out . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40702580

535: Experience A New Industry Standard In The Yard, with Terminal Industries 03/30/2026

535: Experience A New Industry Standard In The Yard, with Terminal Industries Darin Brannan talks about Terminal Industries & what they do; building the industry's only Yard Operating System; & reinventing the future of logistics. IN THIS EPISODE WE DISCUSS: [03.25] An introduction to Darin, his background, the recipe for business success that led to the founding of Terminal, and why Top Gun might just have inspired his University degree. “I started, deep in Silicon Valley, as a VC investing in start-ups. And there was a point at which it looked like it could be more fun across the table as an entrepreneur, taking big ideas and revolutionizing the industry.” [08.59] What Darin has learned from advising and investing in companies at the intersection of AI, logistics, and vertical SaaS, and the power of being AI native. “These businesses are disruptive. We’re delivering products that are 10 to 20 times the capabilities of the market, at half to one third of the price, with one third of the deployment time, that are three times easier to use.” [12.39] The big inhibitors to success in the yard logistics market, why SaaS doesn’t work, and an overview of Terminal Industries – who they are, what they do, and how they help their customers. “There’s been a massive adoption problem with technology in the yard logistics sector. It’s a headscratcher given it represents a third of all supply chain movement! Why is yard logistics such a laggard?” “We’re on a bold mission to make goods flow better, faster, cheaper and cleaner every single day. It will help businesses thrive, and consumers live better.” [17.18] Why Terminal is ‘not a typical start-up,’ and why a commitment to co-creation with industry sets them apart. [21.18] The ideal customer for Terminal Industries. [23.36] The biggest challenges in yards right now, and how the issue of yard blindness and fragmentation is creating big problems downstream. [27.32] How Terminal reinvented a customer’s yard logistics and reduced check-in time from 14 minutes to 34 seconds, which in turn had a transformative downstream effect in the warehouse, and a closer look at the modular, configurable, AI-native yard operating system that makes it possible. “It was designed with industry titans for high velocity complex sites all the way down to mini sites… And it’s end-to-end, which is unlike any system in the market.” “Fancy tech is great, but it’s all about solving problems in an economical way.” [34.16] The difference between a Yard Operating System and a Yard Management System, and why the Yard Operating System is the future of logistics. “The minute a new transformational wave comes out, the incumbents say ‘we’re just going to bolt that on.’ Within the last 12 months, every SaaS company has said they’re agentic. But 99% of them are just bolting a chatbot onto their system.” [41.00] A case study detailing how Terminal helped a big customer, that was losing 15% of their gate and yard capacity leading to big costs and downstream impacts, improve throughput and accuracy, boost gate capacity, reduce costs and improve employee experience, delivering three to six times ROI within 12 months. “A lot of what we sell is change management. How do you go from how you did things in the past to how you’re going to do them in the future? It has to make people’s day better and make them champions, and have a real cost benefit – not in three years, but in 12 months.” [47.01] Terminal’s focus for 2026, and the next big transformation they’re driving for yard logistics in the future. RESOURCES AND LINKS MENTIONED: Head over to Terminal Industry’s now to find out more and discover how they could help you too. You can also connect with Terminal and keep up to date with the latest over on , or , or you can connect with on LinkedIn. Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40664870

534: Move From Excel Chaos to Agile, Data-Driven Planning, with Colibri S&OP 03/25/2026

534: Move From Excel Chaos to Agile, Data-Driven Planning, with Colibri S&OP Alexia Vitali of Colibri S&OP talks about what they do; why most mid‑market companies still run on Excel; & making planning simple, collaborative & impactful. IN THIS EPISODE WE DISCUSS: [03.55] An introduction to Alexia and her journey moving from Europe to Canada to build Colibri’s American presence. “It’s a bit like building a company inside a company… so the beginning was just about listening to planners and supply chain teams.” [06.37] An overview of Colibri S&OP – who they are, what they do, and how they help their customers – and what makes them different. “Our co-founders were used to implementing solutions like Colibri, but they were so tired of long implementations and never-ending projects...” [10.19] The ideal customer for Colibri S&OP. “It’s not really the size that matters – it’s the mindset.” [11.41] The biggest macro and micro challenges Colibri regularly see with their customers in 2026, and how their technology helps address these issues. “We’re seeing market volatility, margin pressure, supplier disruptions, and shorter decision cycles.” [16.17] What ROI looks like for Colibri customers, and why it goes deeper than simply cost savings. [18.51] With 80% of mid‑market companies still running their S&OP on Excel, why businesses need to make a change, and Excel’s key limitations. “Excel is great! It’s flexible, familiar. But it’s great for what it was built for – and planning isn’t what it was built for.” [22.53] Despite the challenges with Excel, why most of that 80% think they’re ‘not ready’ for a planning tool, and the common misconceptions and fears Colibri often see around the alternatives, from failure to security. “A lot of times people are traumatized by previous ERP implementations that went wrong!!” [26.43] How Colibri are leveraging simulation to help organizations build better supply chain strategies and understand their business-wide impacts. [29.58] A closer look at Colibri’s supply and demand planning solutions – how they work, what teams can do with them, and what they look like versus Excel. [33.38] How Colibri solutions can make people’s jobs simpler and more collaborative, and drive impactful results at a business level. “Everyone is working better together, but also better by themselves.” [37.52] Why AI is changing supply chain planning, but not in the way many people expected. [40.10] A case study exploring how Colibri helped a cosmetics brand still using Excel, despite an international network and high complexity, reduce time spent on planning from 3 days to 3 hours, improve accuracy and service levels, and streamline processes. [44.00] Alexia’s final words of advice RESOURCES AND LINKS MENTIONED: Head over to Colibri S&OP’s now to find out more and discover how they could help you too. You can also connect with Colibri S&OP and keep up to date with the latest over on or , or you can connect with on LinkedIn. Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40616960

533: Navigating The Freight Downturn, with TSG Fleet 03/23/2026

533: Navigating The Freight Downturn, with TSG Fleet Trace Haggard of TSG Fleet talks about the freight downturn; what 2026 will bring; converting what you already own into opportunity; & building partnerships. IN THIS EPISODE WE DISCUSS: [04.07] A re-introduction to Trace and TSG Fleet. [05.07] An overview of the prolonged freight recession: where it started, the factors driving it, and the impact on the industry. “During the pandemic, the smartest brains in the industry were saying: “It’s ecommerce forever, now!” We were proven wrong again, and fleets took another big hit. They had to pull back, but had all this equipment. There were more trucks, trailers, and containers than there was freight to move.” [09.14] Why businesses weren’t prepared for just how long the freight recession has lasted. [11.54] What the freight recession has meant for TSG Fleet, and how it led Trace to look at his business in a different way to review what was and wasn’t working, and pivot. “We lost track of what we were founded on.” [19.28] The evolution of technology in fleet management, and what TSG’s investment in maintenance and repair visibility solutions means for customers. [24.58] How TSG converted what they already own into their next big opportunity, why communication and collaboration is critical, and the importance of challenging the status quo to position for the future and identify new opportunities, without huge investments in time and money. “It all starts with constant communication with our customers, and always being willing to collaborate.” [27.52] TSG’s approach to creating impactful, long-lasting strategic partnerships. “The key is to talk less and listen more!” [31.25] Trace’s advice for other businesses, looking at their operations in a tough landscape, for how to start identifying opportunities to pivot. “Figuring out ‘how did we get here?’ was the eye-opener for me.” [33.33] What businesses with aging assets need to do next to keep their fleet moving, when budgets and new equipment availability are tight and replacement lead times are long. [36.30] The future for TSG Fleet, and what we can expect from the market in 2026. “There’s been a huge surge in volumes in domestic freight. Usually, when the tide changes and we’re on an upward swing, we see a lot more port activity and we haven’t seen that yet. But that could be tariff uncertainty. I’m optimistic.” RESOURCES AND LINKS MENTIONED: Head over to TSG Fleet’s now to find out more and discover how they could help you too. You can also connect with TSG and keep up to date with the latest over on , or you can connect with on LinkedIn. If you enjoyed this episode and want to hear more from TSG Fleet, check out . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40584325

532: Turning Purposeful AI into Business Outcomes, with Infios 03/18/2026

532: Turning Purposeful AI into Business Outcomes, with Infios Aadil Kazmi of Infios talks about purposeful innovation; intelligent execution; tech readiness; and turning AI into measurable business outcomes. IN THIS EPISODE WE DISCUSS: [02.14] An introduction to Aadil, and an overview of Infios. “Supply chains run best when operators can execute them on a single stack.” [03.20] How Aadil’s experience at Amazon sparked an entrepreneurial journey that ultimately led him to Infios. “When retailers and shippers offered faster shipping to their end customers, cart values and repeat rates went through the roof. That led me deep into supply chain...” [05.17] Aadil’s focus in his role as Head of AI, what excites him, and what keeps him up at night. “We’re using our own tools internally to produce what our customers will eventually use.” [08.32] What purposeful innovation means to Infios, and the big unlock that happened three years ago that changed the game for AI. “We partner with customers to develop only use case driven AI workflows.” “Purposeful innovation is looking at what workflows within our business depend on unstructured data and reasoning, and focusing on those for AI automation... Not everything is a fit for Gen AI.” [12.08] What AI agents mean in the context of supply chain, how they’re being used now, and how we can understand automation through a three-level phased framework. [15.31] How AI agents compare to traditional automation, and how businesses can decide which is the right fit for each challenge or workflow. “When companies embark on their automation journey, they should start with the highest leverage ROI workflows that have the lowest risk factor.” [19.15] The challenge of organizational debt, and leaning into AI readiness by connecting people’s tribal knowledge to contextualize AI decision-making. [21.41] How Infios are meeting customers where they are to overcome technology debt with intelligent orchestration. [24.55] What Aadil’s Executive Roundtable at Manifest uncovered about intelligent supply chain, and how to get the most from AI adoption. “You can’t just throw AI at a problem… The best way to adopt AI is to actually pull the workflow and, from a first principles perspective, re-engineer it from the ground up to be AI native.” [28.31] Why technology readiness is still a big constraint on connected execution, and why AI ambition is yet to meet execution reality. [29.23] How businesses can move toward intelligent connected supply chain execution to turn purposeful AI into business outcomes, and how to measure success. [33.17] What teams should do now as they plan for the year ahead. RESOURCES AND LINKS MENTIONED: Head over to Infios’ now to find out more and discover how they could help you too. You can also connect with Infios and keep up to date with the latest over on or , or you can connect with on LinkedIn. If you enjoyed this episode and want to hear more from Infios, check out . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40527515

531: Innovating Refrigerated Fleet Management, with PLM Fleet 03/16/2026

531: Innovating Refrigerated Fleet Management, with PLM Fleet Don Durm of PLM Fleet talks about what they do; maximizing fleet flexibility; cold supply chain challenges; & leveraging trailer telematics for success. IN THIS EPISODE WE DISCUSS: [03.30] An overview of PLM Fleet and how they help their customers, and an introduction to Don and his 30+ year career, from law enforcement to supply chain. “We breathe cold chain!.. We help people manage risk, save time and money, and make big decisions.” [08.58] PLM’s ‘personalized lifecycle management approach,’ and what their consultative problem identification, solution development, onboarding and integration process typically looks like. “We work backwards to your service promises and cost targets. The challenge in the leasing world is that companies out there ask customers to live in their world, the financial world… We have a more holistic approach.” [14.25] From regulatory pressures to tariffs, the biggest challenges for PLM and their customers in the cold supply chain. “We’re in the midst of a great freight recession.” [18.55] Why OEM lead times for trailers and TRUs are increasingly stretched, the factors driving the delays, and how they impact refrigerated fleets and their strategies to scale and replace assets. “Trailers have never been older than they are today. And, when a trailer gets that old, things start to break – expensive things.” “My message to the industry: put your orders in now!” [24.21] How PLM’s flexible rental and leasing solutions help customers right-size or stabilize their fleets, particularly in an environment where OEM availability is tight and demand cycles are fluctuating. [28.07] The regulatory changes reducing the number of drivers on the road, the impacts PLM anticipate in the cold chain, and how they can help. “Once the impact fully hits, capacity will tighten up. Fleets that were working on tighter margins, and utilizing these drivers, will start to go out of business.” [32.32] PLM’s ColdLink and TrustLink technology-enabled solutions, and how they’re leveraging trailer telematics to deliver results for customers. “Don’t manage the 150 trailers you’ve got out by looking at 150. Manage the one you’ve got a problem with – set your exceptions… People do what you inspect, not what you expect.” [38.13] How PLM use telematics to track emissions. [39.25] A selection of case studies exploring how PLM help clients reduce carbon, save fuel, and reduce costs with their solutions, from a shift to electric vehicles to old-to-new replacement. “Nobody goes green until it pays green.” [43.53] Don’s final words of advice. “This period of time is all about managing risk. Do you really want to put your money into an asset that’s going to depreciate immediately?” RESOURCES AND LINKS MENTIONED: Head over to PLM Fleet’s now to find out more and discover how they could help you too. You can also connect with PLM Fleet and keep up to date with the latest over on , or , or you can connect with on LinkedIn. EXCLUSIVE OFFER: Get: 10% off a rental order with PLM Fleet until March 31. Quote *PLM Rental LTSC.* Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40495465

530: Navigate Supply Chain Disruption and Resilience, with ProcureAbility 03/11/2026

530: Navigate Supply Chain Disruption and Resilience, with ProcureAbility Carlos Perico of ProcureAbility talks about supply chain resilience in 2026; tariffs & disruption; supplier relationships; & key strategies for the future. IN THIS EPISODE WE DISCUSS: [03.47] An introduction to Carlos, and how his international experiences helped shape his career. “I’m passionate about travel, culture, food – and my career has supported that... My career has been very relationship driven, and that international exposure has helped me tremendously.” [07.40] An overview of ProcureAbility – who they are, what they do, and how they help their customers. [09.11] The current landscape of ongoing disruption, the biggest industry challenges in 2026, and Carlos’s advice to help businesses stay on top. “Change is the only constant… We’re getting more resilient – because of practice! But the impact is real.” [15.16] What supply chain resilience really means in 2026, the power of strategic partnerships, and the importance of traceability. “It means knowing your risk and how you can manage it. And it implies you understand there’s disruption ahead – in supply chain, we can’t be naïve… ‘Things will change and I need to adapt’ should be your operational model.” “You need to have strategic partners. You need to understand your supply chain… Can we invest together, share information, co-create so we’re more agile together?.. It’s in our best interests to work closely, but that doesn’t come easy.” [26.20] What ProcureAbility’s recent survey, in partnership with ProcureCon, reveals about the biggest challenges in 2026, and how supply chain leaders are navigating impacts from disruptions to shortages. [32.18] With tariff instability set to continue in 2026, how the issue interplays with other core industry challenges. “There’s a lot more cost. But that hasn’t completely translated to the consumer… The market was expecting it to be worse. That tells me that the middle guy is the one absorbing that, and CEO's are hoping they can ride the wave. That’s not sustainable.” [35.36] How equipped organizations actually are to adapt to tariff instability. “The lack of visibility is the biggest risk.” [38.01] Changing supplier relationships: what organizations now expect from their suppliers, whether or not suppliers are actually meeting those expectations, and why it’s crucial to remember that the best client-supplier relationships are two-way. [44.03] The next steps listeners should take to navigate disruption and resilience in 2026. RESOURCES AND LINKS MENTIONED: Head over to ProcureAbility’s now to find out more and discover how they could help you too. You can also connect with ProcureAbility and keep up to date with the latest over on or , or you can connect with Carlos on . If you enjoyed the show and want to hear more from ProcureAbility, check out . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40396330

529: Empower The People Who Power The World, With Samsara 03/09/2026

529: Empower The People Who Power The World, With Samsara Tim Nagy of Samsara talks about tech & AI: what workers really think; agility; retaining talent; & shifting from reactive to predictive road safety & logistics. IN THIS EPISODE WE DISCUSS: [02.41] An introduction to Tim, his role as a sales engineer, and a reminder of how Samsara helps their customers. “You get two different kinds of engineers: the kind who don’t really want to be out in the field talking to customers, they do the coding and product development. And then you get my team, who love to be out there. We get to see a lot of different tech, and a lot of different businesses!” [04.34] The biggest conversations happening at Manifest 2026, are about the impact of AI across the industry. “There’s a lot of talk about the impact of AI on supply chain and operations.” [06.59] How Samsara can monitor real-time issues, from weather to driver behavior, to help businesses shift from reactive to predictive road safety and logistics. “Our job is to prevent accidents before they happen and AI, tech in general, is making that possible now. We’re able to detect when a driver is becoming drowsy… and tell the driver to pull over.” [09.56] Samsara’s recent advert at the Super Bowl, and their first celebrity coaching avatar. [11.42] How Samsara see workers thinking about technology and AI, and a real-world example of driver feedback on Samsara solutions. [14.33] How technology and AI can help businesses attract and retain talent, and Samsara’s success with the gamification of driver safety. “Driver churn is a big issue, it’s hard to keep people employed and happy in a role that can be physically challenging and difficult… When you make their lives easier, it makes the world of difference.” [17.41] The continuing problem of data siloes, how Samsara are helping bridge the gap, and why that’s so important. “Companies have data in many different systems – even in physical operations, it’s not uncommon for us to speak to people who have more than 10 systems just for transportation. And when data exists in different environments, it’s almost impossible to make any correlations between it – even with AI.” [22.01] Why unification is so important, and how siloes prevent the success of new technology projects. [23.31] The role of technology in supply chain agility. [25.56] From routing efficiency to idling reduction, how sustainable decisions can also be leveraged for cost savings. “A big part of environmental responsibility comes from using fuel efficiently, but right now it’s surprising how many vehicles are still idling in supply chain fleets… If you take control of idling you can really drive down cost, and help the environment.” [28.48] The big challenges and opportunities for Samsara customers and the industry over the next year. RESOURCES AND LINKS MENTIONED: Head over to Samsara’s now to find out more and discover how they could help you too. You can also connect with Samsara and keep up to date with the latest over on , , , and , or you can connect with on LinkedIn. If you enjoyed this episode and want to hear more from Samsara, check out episode . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40363910

528: Is Your Shipping Budget Ready? Survive The 2026 GRIs With Reveel And Paccurate 03/04/2026

528: Is Your Shipping Budget Ready? Survive The 2026 GRIs With Reveel And Paccurate Quinn Nelson of Reveel & Tony Villanova of Paccurate talk about the 2026 General Rate Increase; the current parcel shipping landscape; & keeping costs down. IN THIS EPISODE WE DISCUSS: [02.16] An introduction to Quinn, his background, and role at Reveel. [02.49] An introduction to Tony, his 25-year industry career, and role at Paccurate. [04.23] The current parcel shipping landscape, and the key industry factors that have led us here. “Carriers are incredibly focused on generating revenue, specifically increasing the revenue per shipment of all packages in their network.” [06.09] The 2026 GRI, why it looks different to previous years, and why it’s more important than ever to have strong transportation technology and packaging partnerships. “Although the increase is that same 5.9% we’ve seen historically, the carriers are actually moving to non-stop pricing changes throughout the course of the year… They're coming with a 'death by a thousand cuts' mentality.” [11.52] The changes carriers have made to target large and inefficient packages in their network, and how good data visibility and packaging can help mitigate these price increases. “Carriers are narrowing their ideal package profile, as much as they’re trying to narrow in on their ideal customer, to get those inefficient packages out of the network.” [16.57] The ‘what, where, and how’ of solving problems with data visibility, the power of continuous improvement in partnership, and how data visibility and packaging optimization solutions can work in tandem to drive results. “The improvement is cyclical… It doesn’t matter which way the data is coming, we feed each other.” [19.50] Why it’s typically been so difficult to make changes to packaging, and how Paccurate makes it easier. “Packaging touches everything – warehouse layouts, automation, labor… But not many companies have packaging engineers that can look at this dynamically. So you end up static.” [24.38] How improved transportation data visibility is helping businesses identify and realize opportunities for cost saving, and the power of negotiation capital. [28.51] Why transportation networks are like onions, and how ‘peeling back the layers’ can help you fully understand your costs and the underlying reasons for them. [30.20] Where AI will have the greatest impact on the transportation data visibility and optimization space. “The transportation industry is really well situated to get a lot out of AI.” [32.07] How a combination of real-time data, agility, and packaging optimization can bring a real competitive advantage. “We’re in such a rampantly changing environment. Every day there’s something new. So using technology solutions and data visibility to stay on top of what’s changing allows you to be a proactive shipper instead of a reactive one.” “An educated shipper is a carrier’s worst nightmare.” RESOURCES AND LINKS MENTIONED: Head over to Reveel’s now to find out more and discover how they could help you too. You can also connect with Reveel and keep up to date with the latest over on , or , or you can connect with or on LinkedIn. If you enjoyed this episode and want to hear more from Reveel, check out: You can also hear more from Paccurate: . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40310200

527: Automate Global Freight, with Cervo AI 03/02/2026

527: Automate Global Freight, with Cervo AI Troy Shen of Cervo AI talks about what they do; simplifying customs, compliance & tariffs; people & tech; & how Cervo is changing the narrative for startups. IN THIS EPISODE WE DISCUSS: [03.28] An introduction to Troy, his background, and how the U.S.-China trade war – and the power and fragility of global trade – ultimately inspired him to build Cervo AI. “My Dad came to the US with $50 in his pocket, and the American Dream.” [06.21] Why logisticians are tired of being burned by tech start-ups, the impact on trust across the industry, and what sets Cervo apart. “With every wave of innovation, there are many companies that over-promise and only a few that actually deliver on those promises.” “Ultimately, building a world-class solution in this industry isn’t achieved by just being good at the technology or just having the domain expertise. It really requires a combination of tech expertise and an obsession with the problem space.” [08.00] The range of business ecosystems across the industry, from digital-first to manual and paper-based. [09.48] An overview of Cervo AI – who they are, what they do, and how they help their customers. [10.30] The ideal customer for Cervo AI. [12.25] What the current customs landscape means for forwarders and brokers and, from tariffs to compliance, the biggest challenges making an impact right now. “It’s a crazy time in the customs world. Entries that used to take minutes can now take hours or even days because of the constantly-changing complexity… And this introduces more compliance risk, which creates further downstream cost for both customs brokers and forwarders.” [14.19] How Cervo AI are helping to give control back to their customers in this complex, changeable landscape. “Teams can process three to four times more entries on the customs side or they can save about 30 minutes per shipment on the operations side.” [17.16] The balance between people and technology as AI replaces manual work, what the human side of logistics is going to look like, and the Japanese principle that guides the team at Cervo. [19.39] The problem with change management, and Troy’s advice for leaders looking to drive change and build AI-enhanced operations that actually make an impact. “AI isn’t the right fit for every company today. But the biggest barrier is rarely the technology. It’s often the internal alignment within the organization.” [23.16] A case study detailing how Cervo AI helped a key customer achieve over 80% reduction in manual processing time with over 95% accuracy and position for a longer-term transformation, and why AI is a service enhancer, not a detractor. [25.27] What the integration and onboarding process looks like with Cervo AI, for both technology and operations. “It’s about being a partner, not just a vendor.” [27.44] Cervo’s predictions and focus areas for 2026. RESOURCES AND LINKS MENTIONED: Head over to Cervo AI’s now to find out more and discover how they could help you too. You can also connect with Cervo AI and keep up to date with the latest over on , or you can connect with Troy on . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40279190

526: Supercharge Your Data, with Nauta 02/25/2026

526: Supercharge Your Data, with Nauta Valentina Jordan of Nauta talks about what they do; making data simple & actionable; being AI-native; & going beyond visualization to modernize execution. IN THIS EPISODE WE DISCUSS: [02.01] An introduction to Valentina, her background, and how she came to co-found Nauta. “I really enjoy working and building with technology and engineers – and what’s more exciting than building in supply chain, one of the biggest industries in the world?” [03.04] An overview of Nauta – who they are, what they do, and how they help their customers. “We’re seeing a lot of companies and initiatives around AI, but the reality is that most people still don’t talk enough about the foundations. And the foundation of all of it is data.” [04.40] The ideal client for Nauta. [05.26] What it means to be AI-native, and the power in having solutions that are built with AI from the ground up. “For us it’s a mindset. It’s understanding that the world has evolved, and in order to build scaleably, test fast, and capture a company’s context, you need to choose and use the tech that’s available – and right now, that’s AI.” [06.56] Why shippers still spend most of their time in emails and Excel, and how Nauta capture and unify that disparate data. [07.37] Why operations are still 63% manual, and why it’s so important to leverage technology to support the transactional nature of supply chain. “Our operators are working for technology, the technology isn’t working for them. The tech stacks they have are systems of record, and there’s nothing more transactional than supply chain.” [08.20] How Nauta brings all data sources together through integrations and stakeholder connections and centralizes it in an AI context engine. [09.28] The importance of timely decision-making, and how Nauta leverages their understanding of the day-to-day life of operators to remove noise, add value, and turn visibility into action. “If it drives me as crazy as my phone, it won’t work!” [12.20] What decision latency means for businesses, how Nauta can help with both cost savings and revenue generation through automation, and why a top down approach to change management is critical to success. [14.16] Why companies are leaving money on the table if they don’t go beyond visualization to modernize execution. [14.59] How Nauta is helping customers decrease complexity and turn data chaos into clarity, to tell clear business stories. “We help our clients get to know themselves inside out. Everyone understands how their high level operations work, but what tells the story of a company is their data.” [17.38] A case study exploring how Nauta helped a client spending $30,000 per day on penalties dig deeper to understand and solve the real issues behind the cost. [20.53] The future for Nauta. [22.20] Valentina’s experience at Manifest, and what it says about supply chain in 2026. “It’s a celebration that the industry is growing… It’s looking for change, it’s ready to adapt, and we need to stop seeing supply chain as an antiquated industry that isn’t ready for transformation.” RESOURCES AND LINKS MENTIONED: Head over to Nauta’s now to find out more and discover how they could help you too. You can also connect with Nauta and keep up to date with the latest over on or , or you can connect with Valentina on . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40228260

525: Activate Your Supply Chain’s Data, with Google Cloud 02/23/2026

525: Activate Your Supply Chain’s Data, with Google Cloud Paula Natoli of Google Cloud talks about 2026 supply chain challenges & opportunities; AI & data; and what teams can do now to build a better tomorrow. IN THIS EPISODE WE DISCUSS: [04.20] An introduction to Paula and her decades-long supply chain career. [06.15] The single biggest mindset shift supply chain leaders need to make this year to stay ahead of the curve. “2026 is going to be a pivot point... Decades ago our brains, as supply chain professionals, were wired to solve for least cost… But now it’s not just a cost center mentality… It’s a mindset shift that has exploded into a new foundational element that gets away from traditional siloed thinking, and moves us into a value creation model.” [10.39] Why organizations need to move past a focus on resilience, the next frontier for competitive advantage, and how Google Cloud is guiding leaders to think beyond just surviving disruptions. “The move from just efficiency to overall agility becomes key.” [13.42] Why companies are still struggling to turn data into action, and how Google Cloud helps bridge the gap. “We’re not short of data! We’re capturing and storing data at crazy amounts but, as organizations, we still haven’t fully unlocked the value associated with that.” [17.18] The role of technology, particularly AI and data, in helping companies meet aggressive sustainability goals, and why achieving a unified data platform is critical. [20.52] Why powering its own global supply chain is a big advantage for Google, and how it informs customer conversations around making their operations more resilient, efficient, and sustainable. “It establishes a level of proven solutions and credibility.” [23.31] The multi-layered approach that sets Google Cloud apart and makes them the ideal partner for companies dealing with immense complexity. “It’s the full stack that allows us to work with customers wherever they are on their AI journey.” [27.21] How Google Cloud is making powerful AI and analytics tools accessible to the everyday supply chain planner or logistics operator. “It’s really being democratized. This AI is being injected into the tools and technologies that supply chain professionals and frontline workers are using every day.” [30.26] Beyond faster insights, how Agentic AI is fundamentally changing how supply chain teams interact with their data and systems. “We’re moving from a passive level to actually executing things… Don’t just tell me what my options are. Find the right option, and execute it.” [34.05] As AI takes on more of the analytical heavy lifting, how the role of the human supply chain professional is going to evolve, and the new skills that will be most valuable in 2026 and beyond. [36.07] Paula’s one piece of advice for C-Suite Leaders and Chief Supply Chain Officers who want to build a truly AI-driven, future-ready supply chain. [39.54] The combination of emerging technologies that will have the biggest impact on supply chains in the next five years. [41.09] The one thing every supply chain professional needs to do differently today to start building a better supply chain. RESOURCES AND LINKS MENTIONED: Head over to Google Cloud’s now to find out more and discover how they could help you too. You can also connect with Google Cloud and keep up to date with the latest over on , or , or you can connect with Paula on . If you want to hear more from Google, check out . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40197960

524: Increase the Safety, Efficiency and Sustainability of Your operations, with Samsara 02/18/2026

524: Increase the Safety, Efficiency and Sustainability of Your operations, with Samsara Kiren Sekar of Samsara talks about what they do; data, AI and unification; improving driver safety; and cutting costs whilst boosting engagement. IN THIS EPISODE WE DISCUSS: [3.19] An introduction to Kiren, his background, and why supply chain is a big opportunity to make an impact. “What’s always motivated me is solving hard technical problems that have big impact in the world.” [07.16] How the Samsara founding teams' vision, that sensors and software could impact the world of physical operations at a global scale, led them to establish Meraki and ultimately Samsara. [11.23] An overview of Samsara, and how they helped DHL cut asset-related costs by approximately 49% and put a clear focus on driver safety. “We saw, across the industry, that keeping folks safe out on the road was becoming a bigger and bigger challenge, and the cost of accidents was getting higher and higher.” [15.40] The role of habits in change management, and why leading consumer apps have played a key role in Samsara’s product design. “Strava, Duolingo… There’s really effective ways these apps can change habits. Gamification, leaderboards, friendly competition, rewards… We’ve built those types of experiences into our product.” [18.44] The ideal customer for Samsara. [20.59] From safety to efficiency, the common challenges Samsara customers are looking to solve, and why digitization is their critical opportunity. “We now have a digitally native set of leaders at many of these companies. They have all the cutting edge technology in their personal life… and they want to be at the forefront.” [25.36] What the discovery, solution development, onboarding and integration process looks like with Samsara, and why being flexible and fast-to-value is key. [29.51] How the Samsara platform allows teams to run all operations from one place, and the big benefits to unification. “It starts with unified data. Historically there were technologies for driver safety, GPS tracking, compliance, digital documents – and they were all siloed… You end up with fragmentation and complexity. It doesn’t work, and it doesn’t scale.” “Collaboration is a fundamentally human thing. But it’s really inhibited when each person has a different view of the world.” [34.33] How Samsara Intelligence leverages AI to drive impact for customers. [38.55] A case study exploring how Samsara helped Mohawk improve driver safety and reduce miles driven, and how the technology changed their relationship with drivers. “It translates to bottom line savings and increases driver engagement, which turns into lower turnover and vacancies.” [40.50] The future for Samsara, and why data is helping them build solutions that were previously impossible. “There are still so many unsolved problems in the world of operations. And we’re still in the early days of how technology can improve safety, efficiency and sustainability.” RESOURCES AND LINKS MENTIONED: Head over to Samsara’s now to find out more and discover how they could help you too. You can also connect with Samsara and keep up to date with the latest over on , , , and , or you can connect with on LinkedIn. Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40150285

523: Q1 Kick-Off: Discover the Strategies and Steps You Need to Take Now, with Blue Yonder 02/16/2026

523: Q1 Kick-Off: Discover the Strategies and Steps You Need to Take Now, with Blue Yonder Duncan Angove of Blue Yonder talks about supply chain in 2026 and beyond; AI; & how businesses can get out of testing mode and lean into scalable innovation. IN THIS EPISODE WE DISCUSS: [03.52] An introduction to Duncan, his background and career journey, and what has always interested him about technology. “I’m lucky to have lived through multiple computing transitions, and I always loved the idea that you could leverage technology and code to solve problems.” [07.55] The biggest challenges and opportunities for 2026, and why businesses need to step back and look at the bigger picture. “Disruption and complexity is business as usual in supply chain… So we don’t get hung up on how you’re going to solve for tariffs. You need to have a systemic approach to being more agile, resilient and efficient all the time.” [12.54] From the importance of change management to putting a focus on building trust, how organizations are adjusting to a new reality of near-constant disruption and emerging technologies. “There’s a lot of experimentation, but not a lot of companies have crossed the chasm from pilot and sexy demo into production… The consequences of getting something wrong have huge business implications.” [18.20] How businesses can actually prepare for disruption. “Fundamentally it’s about speed and precision, and having a business and software architecture that enables that. Supply chain, historically, doesn’t look like that.” [22.27] Blue Yonder’s long-term vision for transforming global supply chains, and how technology is shaping that future. [26.06] The biggest roadblocks right now with AI integration and adoption, and why supply chain sits in a unique position bridging the digital and physical worlds. “The worst people to innovate in a category are experts.” [30.47] How businesses can get out of testing mode and lean into scalable innovation. “Helping people understand and manage their data is step one.” [32.59] How Blue Yonder has combined multiple types of AI to create new solutions for retailers, practical examples of that AI in action, and why complete automation is the ultimate end goal. [39.13] What truly sets an organization apart as innovative. [41.49] What leaders should be doing and thinking about now to position for the future. RESOURCES AND LINKS MENTIONED: Head over to Blue Yonder’s now to find out more and discover how they could help you too. You can also connect with Blue Yonder and keep up to date with the latest over on , , , and , or you can connect with on LinkedIn. If you enjoyed this episode and want to hear more from Blue Yonder, check out: Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40124585

522: Replace Heroics Not Humans, with Amazon Web Services 02/09/2026

522: Replace Heroics Not Humans, with Amazon Web Services Tariq Choudry of Amazon Web Services talks about why AI pilots still fail, cyber risk, decisions over dashboards, & why AI will replace heroics, not humans. IN THIS EPISODE WE DISCUSS: [04.13] An introduction to Tariq, his background, and role at AWS. “I spend my time thinking about how we move from software that explains problems to software that actually solves them at scale.” [06.18] Why AI will replace heroics, not humans. “Supply chains are held together by caffeine, guilt, that one person that hasn’t had a vacation since 2019. There are a lot of late nights and Slack war rooms, and there are groups of people that have the entire network in their hands. That’s extremely fragile – and not scalable.” [10.10] Why so many AI pilots still fail, what’s going wrong with both technology and people, and the big problem with incentive and blame culture. “Pilots don’t fail because the underlying model is bad. They fail because the organizations are very good at protecting how decisions are currently made. Companies are saying they want AI – but only if nothing important changes.” “If all you’re doing is trying to determine what failed, why, and who’s to blame, you’ve missed the point.” [15.30] How businesses can incorporate new capabilities and integrate them into their existing systems and workflows, and use agentic AI to surface the need for critical decisions earlier when there’s more time and optionality. “Time is the one commodity you can’t earn back… Use the agent to surface those weak signals earlier – that’s when you still have options.” [21.17] From dashboards and Excel to tribal knowledge in our workflows, how AI is exposing organizational debt, and what that means for teams. “You spend your time fighting the fires, and less time designing the new systems to prevent them.” [26.49] What does all of this means for planners? “The best planners won’t get replaced – they should be promoted!” [30.43] Why cyber risk is now a supply chain problem, and how AI can helps teams navigate it. “Your weakest supplier is your weakest point in your firewall.” [33.39] Why people want AI but don’t trust it, and why trust is built from predictability. “When humans make mistakes, over time we call that judgement. It comes from experience – that’s a judgement call. But when AI makes that mistake, it’s scandalous.” “Trust isn’t perfection, it’s predictability.” [38.37] Tariq’s advice for how businesses can build trust in AI, prove predictability, and scale with confidence. RESOURCES AND LINKS MENTIONED: Head over to Amazon Web Service’s now to find out more and discover how they could help you too. You can also connect with AWS and keep up to date with the latest over on , , , or , or you can connect with Tariq on . If you enjoyed this episode and want to hear more from Amazon Web Services, check out or . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40042755

521: Women In Supply Chain™, Ruth Rojas 02/04/2026

521: Women In Supply Chain™, Ruth Rojas Ruth Rojas talks about her career journey; bridging the gap between frontline teams and supply chain tech; mentorship; & what drives her in her life & career. IN THIS EPISODE WE DISCUSS: [02.57] An introduction to Ruth and her company Tecsys. [04.04] Ruth’s early interest in engineering and how she chose her major. [05.42] Why Ruth moved from Texas to New York, and her first industry job as a logistics coordinator. “It taught me how to interact with different cultures… It was a very enriching experience and I’m so happy I found it at that moment, because I wasn’t planning it.” [08.18] Ruth’s experience at Canon, and how it allowed her to travel, learn and grow. “I was offered my dream job. It involved diverse cultures and travel… It was a turning point for me.” [11.28] Ruth’s current role as a Platinum Application Specialist at Tecsys. “I get to talk to different people, from a CEO to a warehouse worker picking an order.” [13.32] An overview of the warehousing and distribution landscape right now, and the challenges impacting it. [15.42] Ruth’s role as the bridge between frontline operational teams and sophisticated supply chain technologies, her advice for other leaders looking to bridge that gap effectively, and why it’s so important to let teams know they’re not alone. “Get into the frontline workers shoes! You can imagine… but if you don’t go to the floor and actually see the warehouse space, the equipment they use, the tools they have available – you’re not getting the real picture.” [19.08] What makes Ruth a workforce innovator, and why workforce innovation is key. “It’s all about adding value. And that can be as simple as having new ideas.” [20.26] How Ruth found her voice. [21.35] Ruth’s experience as a woman moving through engineering and logistics, and how these industries are changing for women. [23.05] Ruth’s experience of mentorship, why finding a mentor is crucial to success, and how to find one. “Everybody should have a mentor – if you don’t have one, get one!” [26.52] What drives Ruth in her life and career, and her commitment to personal growth. [28.50] The future for Ruth. RESOURCES AND LINKS MENTIONED: You can connect with Ruth over on . If you enjoyed this episode and want to hear from more female leaders at Tecsys, check out episodes or . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/39991075

520: Enter the New Era of Supply Chain Management, with Infios 02/02/2026

520: Enter the New Era of Supply Chain Management, with Infios Beth Hendriks talks about Infios: what they do; intelligent supply chain execution; moving AI from hype to outcomes; & what 2026 will bring for the industry. IN THIS EPISODE WE DISCUSS: [03.33] An overview of Beth’s 30-plus year career and how she learned to balance it with motherhood. “I’m a mother of six, and that gave me a lot of skills to be effective in my everyday job… To balance challenges, to learn to prioritize, and how to have peace in the midst of chaos.” [06.07] An overview of Infios and what they do, and what their recent mergers and acquisitions mean for their customers. “Being data-driven is crucial because, as we get into things like AI, it’s only as good as the data that feeds it.” “For our customers, the acquisitions translate into broader functionality with less integration complexity, so they benefit from a more connected platform that allows them to align inventory, fulfilment and transportation decisions.” [08.57] The ideal customer for Infios. [11.06] From poor visibility and slow decision-making to an inability to coordinate across channels, the common challenges Infios customers experience, and how Infios help to solve them by delivering tighter control over planning and execution through unification. “Customers come to Infios when their operational complexity has outgrown either their existing systems or processes and is starting to impact from a cost, service level or scalability perspective.” “They want to run a more agile, efficient, resilient supply chain while keeping pace with ongoing disruption and growth.” [14.00] What ‘intelligent supply chain execution’ means, the benefits, and the impact it’s driving for Infios customers. [18.04] How Infios’ modular technology helps tackle historical tech stack issues and support quicker testing, flexibility, and transformation. “It ultimately results in a supply chain execution platform that evolves with the business, rather than constraining it, and it supports continuous improvement instead of periodic disruptive overhauls.” [22.23] Beth’s perspective on AI in the current market, the gap between hype and reality, and how Infios is driving AI with purpose. “Many organizations talk about AI in conceptual terms: ‘AI is going to help transform my supply chain’… But, in practice, common challenges like fragmented data, legacy systems and unclear ROI means most are still in early stages of adoption.” “Hype around AI hasn’t fully materialized into broad operational impact.” [27.00] A case study exploring how Infios helped a customer struggling with slow order-to-ship cycles and low inventory visibility by implementing an integrated stack that resulted in 70% fewer back orders, a 20% increase in customer satisfaction, and improved delivery accuracy as well as lowered inventory costs. [30.42] Why Infios believe that the future can be better if we make supply chains better, and their vision for moving toward it. “Supply chains quietly shape almost every aspect of modern life – people that aren’t familiar with it don’t even realize the impact it has.” [34.13] What 2026 is going to bring for the industry, and for Infios. “2026 is going to be a year of practical AI adoption, tighter integration and smarter execution.” RESOURCES AND LINKS MENTIONED: Head over to Infios’ now to find out more and discover how they could help you too. You can also connect with Infios and keep up to date with the latest over on or , or you can connect with on LinkedIn. Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/39962190

519: Overcoming The Perfect Storm: Moving Beyond Basic Automation To Realize AI's Full Potential, with Amazon Web Services 01/28/2026

519: Overcoming The Perfect Storm: Moving Beyond Basic Automation To Realize AI's Full Potential, with Amazon Web Services Kris Orlowski of Amazon Web Services talks about their recent survey and what it reveals about data, trust, decision-making and AI readiness in supply chain. IN THIS EPISODE WE DISCUSS: [04.12] An introduction to Kris, his background, and his role at Amazon Web Services. “A good part of my role right now, as we’re continuing to innovate, is understanding what supply chain practitioners actually want and need.” [05.17] An overview of AWS – who they are, what they do, and how they help their customers. [06.20] An overview of Amazon Web Services’ recent industry survey, who they spoke to, and what they were trying to understand. “We were really trying to understand the gap between aspiration and reality – because there’s a lot of hype!” [08.12] The challenges businesses are currently facing when it comes to data and decision-making. “85% of supply chain teams take two or more weeks to resolve urgent issues… And it’s partly because of the ‘data gathering tax.’” [14.14] From engaging in less strategic work to the creation of a risk aversion culture, the business impact of slow and inaccurate decision-making. “When you spend your time firefighting, you’re not doing strategic work.” “The cost of a delayed decision can exceed the cost of an imperfect one.” [17.20] The surprising results revealed by the AWS survey around how supply chain practitioners envision AI as part of their operations, and what the three-step ‘execute, adapt, advise’ approach could mean for businesses. “Organizations are envisioning AI as an operational partner, not just a tool… An assistant that can work alongside them.” [21.21] The ‘double barrier phenomenon’ organizations see when trying to implement AI, and what those barriers to both adoption and utilization look like. “57% said the top barrier to realizing AI’s full potential was a limited understanding of its capabilities, followed by a lack of trust in AI recommendations.” “Organizations are buying AI technology, but they’re not building AI readiness.” [27.17] What businesses are looking for to help them build trust in new technology and AI-powered decision-making. [31.00] How vendors and developers should be thinking about partnership, trust and building the type of AI that businesses are actually looking for. “There’s a trust paradox. Organizations want AI that is simultaneously autonomous, but controllable; intelligent, but explainable; proactive, but compliant. The vendors that understand this will build AI that organizations actually use, not just purchase.” [35.02] The big opportunities for organizations that are able to make real strides in their decision-making, and how listeners can access the report. [37.36] The survey results that surprised Kris most, and what they might mean for businesses and AI adoption. [41.15] The practical next steps businesses can take to ensure their AI journeys are a success in 2026. RESOURCES AND LINKS MENTIONED: Head over to Amazon Web Service’s now to find out more and discover how they could help you too. You can also connect with AWS and keep up to date with the latest over on , , , or , or you can connect with Kris on . If you enjoyed this episode and want to hear more from AWS, check out . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/39408895

518: From Automation to Intelligence: How AI Is Transforming the Modern Warehouse, with GreyOrange 01/27/2026

518: From Automation to Intelligence: How AI Is Transforming the Modern Warehouse, with GreyOrange Saurabh Gupta of GreyOrange talks about how AI is transforming the modern warehouse, the role of partners, & why automation without orchestration underdelivers. IN THIS EPISODE WE DISCUSS: [04.33] Saurabh’s career journey and what he learned from being involved in software development for iPods and the very first iPhone at Apple. “The most powerful technology is one that works so seamlessly that it’s invisible to the user.” [09.39] Why Saurabh pivoted from a career in consumer robotics to supply chain and warehouse robotics. “In consumer robotics, we start with the technology first, then figure out what to do with it… And, beyond cleaning the house, not many robots are really changing your life in the home. In supply chain, the value is clear.” [11.10] Why GreyOrange shifted from robotics company to an orchestration platform, and the importance of focusing on decision-making systems, not product. “Warehouses need a symphony – robots are the instruments, and orchestration is the conductor.” [16.40] Why automation without orchestration underdelivers. [18.47] What AI orchestration actually means for complex, omnichannel warehouses, and the three-question framework to determine if software and systems are actually AI. “AI is not perfect, it’s never going to be perfect. But it is going to make our lives better. It’s about getting that balance right.” [23.47] What hyperintelligence means in real operational terms. [27.23] What the warehouse of the future is going to look like when it comes to robotics, and how AI orchestration is going to help enable it. “It won’t be a room full of robots. It will be a living ecosystem.” [31.11] The role of system integrators, robot partners, and technology providers in scaling outcomes, and why orchestration platforms need strong partners to deliver real-world results. “We want to give system integrators the intelligence to more confidently predict performance. They should be able to do that before a single piece of hardware is put on the floor.” [34.25] How GreyOrange thinks about collaboration and shared accountability and outcomes with their partners. [38.02] What warehouses will expect from AI orchestration platforms in the next few years that they don’t expect today, and why they’re going to get their ‘ChatGPT moment.’ RESOURCES AND LINKS MENTIONED: Head over to GreyOrange’s now to find out more and discover how they could help you too. You can also connect with GreyOrange and keep up to date with the latest over on or , or you can connect with on LinkedIn. If you enjoyed this episode and want to hear more from GreyOrange, check out . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/39894710

517: ‘Useful AI’: Your Key to Visibility Project Success, with Shippeo 01/22/2026

517: ‘Useful AI’: Your Key to Visibility Project Success, with Shippeo Lucien Besse of Shippeo talks about navigating supply chain chaos; data quality & continuous improvement; AI; and the keys to visibility project success. IN THIS EPISODE WE DISCUSS: [03.38] An introduction to Lucien and the journey that led him to co-found Shippeo. [07.07] The biggest sources of chaos for supply chain teams, and why they need flexibility and visibility. “Supply chain managers need to make hundreds of decisions every day, every hour, every minute – they need to navigate uncertainty every single day, and that hasn’t changed… What has really changed is the number of disruptions.” [09.28] Why supply chain professionals are ‘the calm in the storm,’ what even small problems amidst the backdrop of chaos mean for businesses, and how Shippeo help customers with both inbound and outbound challenges. [15.00] The big issues that sit behind supply chain chaos, and why trust in data is crucial. “Visibility is a commodity, everybody needs it. But accurate visibility is not a commodity. The reliability of the information you provide to the customer needs to be correct, and they need to have the ability to take action. Because the end goal is not just to look at an ETA on a platform, it’s to take an action.” [18.02] The importance of data quality and why it’s a continuous improvement project. “When we talk to our customers, we tell the truth. There is work to be done, there’s no magic wand. It’s continuous improvement.” “Visibility is about technology, but also about process and people.” [23.47] The importance of honesty and setting clear expectations in communications with customers, and why three-way collaboration between vendors, carriers and customers is key. [28.37] How data issues impact the success of AI, and how Shippeo is leveraging AI for customers. “There are two main pillars when it comes to AI – data quality and automation of manual tasks, and making visibility actionable through workflows.” [33.31] What success looks like, how organizations can ensure their visibility projects are a success, and why change management relies on understanding people and their daily habits. [40.13] The two core areas Shippeo will be focusing on in 2026. RESOURCES AND LINKS MENTIONED: Head over to Shippeo’s now to find out more and discover how they could help you too. You can also connect with Shippeo and keep up to date with the latest over on , , or , or you can connect with on LinkedIn. If you enjoyed this episode and want to hear more from Shippeo, check out: Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/39829295

516: Innovation, Transformation, and Modern Supply Chains, with Blue Yonder 01/19/2026

516: Innovation, Transformation, and Modern Supply Chains, with Blue Yonder Andrea Morgan-Vandome of Blue Yonder explores what true end-to-end supply chain transformation looks like amidst unprecedented complexity and disruption. IN THIS EPISODE WE DISCUSS: [03.47] An introduction to Andrea and her role, and how Blue Yonder helps their customers. “We bring the physical and digital worlds together, and that’s key in supply chain.” [06.05] Why end-to-end planning will be crucial in navigating supply chain complexity and disruption in 2026. “When people look to drive transformation, they can sometimes get mired down in the complexity. So how do you drive clarity in outcomes?” [08.19] What true end-to-end supply chain transformation looks like today, and why how we think about transformation has changed. “It’s become a lot more practical… and it’s the breaking of siloes that allows you to bring it all together.” [13.48] Why companies need to see supply chain as a new business enabler, not a cost center; how agile supply chains help facilitate new business initiatives, deliver services and keep promises; and how Blue Yonder is doing this for customers through increased personalization. [18.56] As many companies continue to navigate legacy systems, why a shift from reactive to proactive is essential for competitive advantage and, from AI to your supplier network, the key elements of a modern solution. “If you think about businesses as differentiators, it comes down to speed and precision. And the only way you can do that is by moving from a reactive to a proactive supply chain.” [23.44] The businesses leveraging AI within their supply chain to achieve real results, and how Blue Yonder helped a grocer minimize waste whilst improving on-shelf availability to ultimately gain market share. “I’m a firm believer that AI and agents are critical going forward, but it has to be done in a pragmatic way.” [28.10] The challenge of inventory amidst omnichannel complexity, how organizations can get it right, and the huge opportunities when they do. [33.50] As companies continue to invest in technology but struggle to achieve true transformation, what differentiates the ones that succeed, and the importance of interoperability and unified data. [39.29] The biggest opportunities in 2026 for businesses that commit to successful transformation, and some of the practical steps they can take to start the new year strong. RESOURCES AND LINKS MENTIONED: Head over to Blue Yonder’s now to find out more and discover how they could help you too. You can also connect with Blue Yonder and keep up to date with the latest over on , , , and , or you can connect with on LinkedIn. If you enjoyed this episode and want to hear more from Andrea or Blue Yonder, check out: . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/39782385

515: Experience Precision Supply Chain Operations, with Brecham Group 01/14/2026

515: Experience Precision Supply Chain Operations, with Brecham Group Chris Hamley & Andy Smith of Brecham Group talk about what they do; what makes them different, Precision Supply Chain Operations; & helping you suck less. IN THIS EPISODE WE DISCUSS: [03.58] Chris’s background and the journey that led him to co-found Brecham Group. “I started out loading trucks!... And it got to a point where I got frustrated trying to broker conversations. People didn’t pay attention to details, I found myself translating – and that was the catalyst.” [06.04] Andy’s 30+ year industry career, and his role at Brecham Group. [08.26] An overview of Brecham Group – who they are, what they do, and how they help their customers. [09.00] The ideal client for Brecham Group. [10.46] What makes Brecham Group's consultants different to traditional strategic supply chain consultants, and how their unique thought process helps customers scale solutions up and down. “We have real-world experience and take a practical approach to problems… We can always get to a consistent outcome, although every problem and solution looks very different.” [15.31] Brecham Group’s ‘Precision Supply Chain Operations,’ what that means, and how it applies in the real world. [19.56] Brecham’s tagline “suck less,” how it was developed, and what it means for customers. “I’m watching people get pulled in a thousand different directions, get yelled at… That sucks. So let’s make it suck less tomorrow. How do we do that?... Everyone wants to get better, but nobody knows how.” [24.07] How Brecham Group works with clients to determine their problem, identify the disconnect between best practice and reality, and widen everybody’s view to help them tackle it with an aligned approach. “We’re often approached by senior leadership – “go solve this problem for me” – but they may or may not have a strong understanding of what’s happening on the shop floor. So we’ll listen, but then we’ll go see.” [28.07] How Brecham Group use a unique value system to prioritize customer problems, and how they recently helped an organization reduce overall labor spend in their network by 9%. [30.19] Brecham Group’s special offer for LTSC listeners. “So much of what we do is education, it’s about teaching people how to think a little differently about their problem.” [31.43] The biggest trend exciting Brecham Group for 2026. “The most interesting thing is how we use AI in our industry and in the tactical execution of work.” RESOURCES AND LINKS MENTIONED: Head over to Brecham Group’s now to find out more and discover how they could help you too. You can also connect with Brecham and keep up to date with the latest over on , or you can connect with or on LinkedIn. If you enjoyed this episode and want to hear more from Brecham Group, check out their brand new live show , where operators and engineers talk about turning strategy into execution. Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/39731570

514: Turn Strategic Planning Into Retail Profitability, with Anaplan 01/12/2026

514: Turn Strategic Planning Into Retail Profitability, with Anaplan Scott Jennings of Anaplan talks about retail inventory optimization, planning challenges, AI & how Anaplan enables retailers to sell more and carry less. [03.37] An introduction to Scott, his background, and experience in the industry. “Siloes are present functionally across different pieces of the business, whether it’s merchandise, supply chain or finance. But they’re also persistent inside the systems that support those different groups – and that’s where it gets tricky.” [05.53] An overview of Anaplan and what they do. [06.53] How retail planning has historically worked, and the limitations of that approach. “Retail suffers from siloed planning, disconnected processes and latent decision-making, which leads to buying the wrong inventory and having the wrong inventory at the wrong place at the wrong time, with little ability to adjust based on market feedback.” [09.58] Why retail planning is arguably more complex than CPG or consumer goods supply chain planning. “Retail is detail.” [12.55] How challenges and limitations have impacted the industry, particularly in light of additional external factors like increasing customer demand. “Getting ahead is important. But being able to react in an agile way, in season, is also extremely important. Retailers have fallen behind because that demand signal is all over the place.” [16.14] From data to specificity, the foundations needed for retailers considering AI solutions, and the problem of ‘testing fatigue.’ “People are sick of testing and learning.” [22.25] How retail planning technology will continue to evolve over the next 12 to 24 months. [24.28] Scott’s advice for retailers looking to implement AI in their planning and ensure successful implementations. “It starts with the ROI you’re looking to drive… If you can’t define the ROI: skip it.” [28.39] The biggest opportunities for retailers embracing evolving technology and a new approach to retail planning. [30.08] How Anaplan Intelligence and its retail engine enables retailers to harness the power of AI to plan at a granular level not possible before, and the importance of hyper-localization. [33.01] How Anaplan focuses on retail-specific best practices to achieve higher forecast accuracy and boost sell-through rates for their customers, ultimately helping them sell more and carry less. [34.37] What Anaplan is focusing on for 2026. RESOURCES AND LINKS MENTIONED: Head over to Anaplan’s now to find out more and discover how they could help you too. You can also connect with Anaplan and keep up to date with the latest over on or , or you can connect with on LinkedIn. If you enjoyed this episode and want to hear more from Anaplan, listen to Emily Nicholls talk about how integrated business planning helps automotive OEMs navigate EV growth on episode . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/39695825

513: Women In Supply Chain™, Megan Rudolph 01/05/2026

513: Women In Supply Chain™, Megan Rudolph Megan Rudolph talks about her career journey; developing a team through hypergrowth; the challenges & opportunities for parcel in 2026; & finding inspiration. IN THIS EPISODE WE DISCUSS: [02.15] An introduction to Megan and Saddle Creek Logistics Services. [03.00] Megan’s early career dream of sports journalism, how graduating during the recession led her to take a sales job at UPS, and what she found so fascinating about logistics. “There was a great structure. I worked under multiple female leaders – some of the people that probably don’t even know how much they mentored me still impact me today.” [05.31] How having the opportunity to wear many different hats helped Megan find her niche, what she learned from her time working for both UPS and DHL, and the experience that led her to discover the power of authenticity. [10.36] A day in Megan’s life as the regional senior director of parcel operations at Saddle Creek Logistics Services. “There was an opportunity for me to delegate more, and that was tough for me… But, as the team grew, bringing in people I could trust really got me away from 12 meetings a day, and I got a more balanced workload... My team manages up very well, and I’m thankful for that!” [13.07] How Megan successfully grew her department through ‘hypergrowth,’ and her advice for other leaders looking to supercharge their own teams in 2026. “One of the best things that served me was hiring a diverse group of people that balanced my skillset. I’m pretty risk averse, data-centric, I want to have all the questions solved before we even hit go. So I needed individuals that were great at solving while in action…. Don’t hire people that think like you.” [16.00] Megan’s perspective on the parcel industry, and the big challenges and opportunities she’s thinking about for 2026. “Cost continues to increase year over year, for us and our clients. So the only way to really drive savings is through optimization.” [19.26] What Megan loves about the industry. [21.01] Megan’s experience as a woman in the industry, how she learned to trust her instincts and speak up, and why she’s so passionate about starting conversations and opening up perspectives. [26.17] What being an industry trailblazer means to Megan, and how she’s using it to empower others. [28.05] Megan’s biggest inspirations in her life and career. [29.56] The future for Megan. RESOURCES AND LINKS MENTIONED: You can connect with Megan over on . If you enjoyed this episode and want to hear from more industry trailblazers, check out , or . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/39612210

511: Women In Supply Chain™, Jennie Malafarina 12/22/2025

511: Women In Supply Chain™, Jennie Malafarina Jennie Malafarina talks about her career journey; collaboration & community; building businesses; & turning marketing from a cost center into a revenue driver. IN THIS EPISODE WE DISCUSS: [02.30] An introduction to Jennie and her businesses Virago Marketing and FR8MVMT. [05.03] Why Jennie pursued a degree in communications, and how having three kids under five during her final year at university led her to a marketing career. “Communication, psychology and marketing all tied together… it’s a passion for understanding why people do what they do.” [07.55] Why Jennie moved from PR to digital marketing, her passion for tracking and measuring results, and what she loves about agency life. [11.46] How Jennie came to understand the importance of logistics, and how it impacts the consumer. “It’s impactful – this industry makes the world go round. If we’re not optimizing movement or getting just in time shipments, our shelves are empty and our costs are higher.” [12.40] What marketing looks like for supply chain right now, the importance of personal branding, and the biggest changes happening in supply chain marketing, from video to AI. “People don’t connect with brands – they connect with people.” [17.31] Why organizations need to start thinking about marketing as a revenue driver not a cost center, and why it’s crucial to understand your goals and KPIs. [19.40] Why it’s so important to break down industry siloes to bring all areas of the community together, and how Jennie is keeping those conversations going through FR8MVMT. [22.34] The new businesses Jennie has in development, and how she achieves her version of balance. “I do the things that light me up!” [26.49] How Jennie’s experience as a veteran informs her leadership and gave her the confidence to succeed. “I learned to earn my spot… So, going into my career, I never feared that I was a meek woman that can’t talk – I own it.” [28.46] The increasing number of women in supply chain, and how we can bring more women into the industry. [30.38] What winning an industry trailblazer award means to Jennie. “It means that I’m doing something meaningful.” [31.09] The future for Jennie. RESOURCES AND LINKS MENTIONED: You can connect with Jennie over on . If you enjoyed this episode and want to hear from more women in marketing and communications, check out , or . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/39432665

510: Women In Supply Chain™, Kendra Tanner 12/18/2025

510: Women In Supply Chain™, Kendra Tanner Kendra Tanner talks about her career journey; what she's learned about leadership, making an impact on boards and conference stages; & inspiring women. IN THIS EPISODE WE DISCUSS: [02.35] An introduction to Kendra and her company, Allstates WorldCargo. [03.40] Kendra’s education and how her marriage to her high school sweetheart impacted her career path. “I wanted to get my business finance degree, but I was adamant that I was not taking one more accounting class – so I switched to marketing!” [05.47] How a family connection led Kendra to Consolidated Freightways, and why she stayed for 12 years. “Nobody wakes up and says ‘I want to be in logistics.’ I wanted to be a dentist!” [09.10] Kendra’s experience as a woman, building a career in logistics, in the 90’s. “I found the men to be mostly supportive. Consolidated Freightways were great at allowing women to have the same opportunities, but there were less of us – a lot of women didn’t show interest in our industry back then. And nor would I, had the opportunity not have presented itself.” [11.29] Why Kendra always wanted to make a difference, what she’s learned about leadership, and her advice for others. [14.34] Kendra’s growth at Allstates WorldCargo, her focus stepping into the President and CEO role in 2020, and her biggest highlights along the way. [17.28] What Kendra is focused on for 2026, and why it’s so important to block out industry noise and keep your finger on the pulse of your own business if you want to achieve success. [19.56] Kendra’s experience on the Board of Directors at The Airforwarders Association, the impact she wants to make, and why industry collaboration is so important. “You have to get back to your industry. If I have knowledge and can bring value, it’s my responsibility to share it. You foster relationships – a lot of my competitors are on the board, but it’s a friendly environment.” [22.45] Getting more women on industry stages and why pushing yourself to take opportunities, even if you’re uncomfortable, is key in paving the way for others. “You have to say yes, you have to have a voice. If you don’t, it’s never going to change.” [26.01] Why sharing stories is crucial to inspiring others and bringing women into the industry. “Starting as a customer service working nights, filing bills of lading and delivery receipts, to president and CEO – that’s quite a journey.” [28.22] What being an industry trailblazer means to Kendra. [29.42] The future for Kendra. RESOURCES AND LINKS MENTIONED: You can connect with Kendra over on . If you enjoyed this episode and want to hear from more industry trailblazers, check out or . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/39423895

509: Women In Supply Chain™, Nermine Saad 12/10/2025

509: Women In Supply Chain™, Nermine Saad Nermine Saad talks about her career journey; fostering a culture of learning; moving from Egypt to Canada; mentorship; & the future of digital transformation. [03.48] What sparked Nermine’s interest in logistics, and how it led her to seek out a career that connected strategy, people, and operations. “I realized there’s an entire industry behind the movement of goods, and it involves shipping lines, airlines, ports, and so much more. The more I read, the more I was fascinated.” [05.46] The early years of Nermine’s career in Egypt and the big lessons she learned, from building credibility to the importance of resilience and consistency. “It was a rough experience... I was the only woman, and it added a lot of pressure.” [08.53] Nermine’s experience of moving from Egypt to Canada, and rebuilding her life, career and network. “Moving to Canada gave me whole new perspective on diversity.” [12.49] The differences between building a career in Egypt and Canada, and why stepping out of your comfort zone and embracing risk leads to the biggest opportunities. [15.52] Nermine’s commitment to education, from pursuing qualifications outside of work to fostering a culture of learning at Tecsys, and why it’s so important. “Learning has been the driving force of my career. Education doesn’t stop the moment you earn your degree – its just the beginning.” “A culture of learning naturally becomes a culture of leadership.” [19.42] Nermine’s role as Application Services Manager at Tecsys, and what a day in her life looks like. [22.47] The importance of digital transformation, where businesses go wrong, and what a transformation journey should look like. “Digital transformation is not just implementing technology. It’s really about people, processes, and a mindset… But when people start, they often get overwhelmed.” “Waiting for a disruption to implement a change can be really risky. The organizations that are proactive and stay ahead of the game are the ones that have a competitive edge and keep their operations steady.” [25.04] Nermine’s advice for leaders focusing on digital transformation in 2026. [27.01] Nermine’s experience of collaboration, mentorship and empowerment – how others have supported her, and how she pays it forward. “Collaboration is so powerful – when people feel supported, seen and heard, they produce their best work.” [29.52] What being named as an industry trailblazer means to Nermine, as a woman and as an Egyptian living, working and thriving in North America. [32.32] The future for Nermine. “Supply chain never stops evolving, and that’s energising. There’s always an opportunity for you to make an impact, inspire others and keep pushing.” RESOURCES AND LINKS MENTIONED: You can connect with Nermine over on . If you enjoyed this episode and want to hear from more award-winning women, check out , or . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/39359685

508: Reliable and Responsive – DCLI’s RapidLink Repairs Is Keeping Drivers Moving 12/08/2025

508: Reliable and Responsive – DCLI’s RapidLink Repairs Is Keeping Drivers Moving Rob Finch talks about Rapid Link Repairs, boosting customer satisfaction with response times; a fresh approach to cost; safety; & reducing downtime for drivers. IN THIS EPISODE WE DISCUSS: [02.11] An introduction to Rob, his background, and his role at DCLI and RapidLink Repairs. “Most of my career has been figuring out how to bring commercial and operations together.” [03.09] An overview of RapidLink Repairs – who they are, what they do, and how they help their customers. “It’s about three things: we want to improve productivity, be cost-effective, and drive high levels of customer satisfaction.” [04.18] The biggest challenge for businesses right now. “Reducing cost profile is top of mind – the market has been less than ideal..!” [04.55] RapidLink Repair’s origin story. “You want to have a solution that people are actually asking for.” [07.00] RapidLink Repairs ‘anytime, anywhere’ service, and the most common repairs they solve for. [09.26] The ideal client for RapidLink Repairs, and why businesses want a nationwide solution. “We leverage the size and scale of DCLI to provide cost savings.” [10.44] RapidLink Repair’s approach to cost, fighting ‘surprise fees,’ and why they don’t mark up parts. “Our approach to the market has been to provide a service people can rely on.” [13.26] The importance of efficiency and customer experience, and how RapidLink’s response times are delivering competitive advantage. “We’re maniacal about customer satisfaction! If your customers aren’t happy, you don’t have a good product.” [17.21] A case study exploring how RapidLink Repairs helped a key client eliminate extra fees and enhance communication, allowing them to plan consistently and boost productivity. [19.59] Why safety is crucial, and the impact RapidLink Repairs are making on the industry. [22.07] How to work with RapidLink Repairs. RESOURCES AND LINKS MENTIONED: Head over to RapidLink Repairs’ now to find out more and discover how they could help you too. You can also connect with RapidLink Repairs and keep up to date with the latest over on , , or , or you can connect with Rob on . If you enjoyed this episode and want to hear more from DCLI, tune into or . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/39320860

Let's Talk Supply Chain

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