Let's Talk Supply Chain

Let's Talk Supply Chain is not your average supply chain podcast. We feature not just the top of the industry, but also diverse voices from within the community, new innovations and the disrupters making waves in the industry. Don’t listen to the same ol' same ol', be sparked by new ideas and fresh perspectives only on Let's Talk Supply Chain.

558: Maintenance Reimagined, with Samsara 08/03/2026

558: Maintenance Reimagined, with Samsara Sean McGee of Samsara talks about maintenance; tackling key pain points; the impact of automation; flexibility, and driving successful change management. IN THIS EPISODE WE DISCUSS: [02.15] An introduction to Sean, his role at Samsara, and why their conference, Samsara Beyond, is the highlight of the year. [03.31] What the landscape of maintenance has typically looked like, and why Samsara have learned to pay attention to post-it notes. “A lot of operators are trying to figure out how to go from reactive and chaotic to proactive and planned.” [05.52] Why Samsara has gone all-in on maintenance. “What caused us to take the next step was… getting out into the field, talking to the shop managers, and hearing the pain of how hard it is to close the loop. And AI accelerated that. A lot of the pain points we can automate now.” [07.29] The biggest pain points maintenance teams see day-to-day. [08.37] How Samsara puts a focus on realistic adoption and usage to meet people where they are. “We had this idea, we went out into the field and tried it… and it was an immediate fit… but we had to run the feedback loop to understand that.” [10.24] How Samsara’s ‘Day In The Life’ process helps drive successful change management. “We map out the process and then work into the technology piece. It’s not about: ‘Here’s the demo – good luck!’... We co-create.” “Flexibility is so important, and what a lot of the legacy systems got wrong was they’re very rigid, they’re very opinionated… You almost have to fit the tool instead of the tool fitting you.” [13.14] How seeing maintenance differently is a competitive advantage for both Samsara and their customers. “If you can tell us: What does this fault code mean, what does it tell us, and how fast is that going to happen - that is operational advantage.” [16.59] A real-life example exploring how post-it notes on a customer’s shop floor led to the development of a custom Samsara solution to fit their workflows. [20.00] The future for maintenance and asset management, and where Samsara are focusing next. “Everything is possible – science fiction is becoming reality right in front of our eyes.” RESOURCES AND LINKS MENTIONED: Head over to Samsara’s now to find out more and discover how they could help you too. You can also connect with Samsara and keep up to date with the latest over on , , , and , or you can connect with on LinkedIn. If you enjoyed this episode and want to hear more from Samsara, check out: Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/42298120

556: Discover AI Applications for Global Supply Chain Management and The Role of Total Landed Cost, with Trade Facilitators 07/27/2026

556: Discover AI Applications for Global Supply Chain Management and The Role of Total Landed Cost, with Trade Facilitators Dan Gardner of Trade Facilitators talks about AI hype, challenges & opportunities; & how their Total Landed Cost engine is driving big impact for US importers. IN THIS EPISODE WE DISCUSS: [03.17] Dan’s collection of currency notes, and what they say about his career journey. [05.33] How, and why, Dan transitioned from logistics to global supply chain management. “There’s a lot of competition in that space, so to legitimately differentiate is difficult… I started to look beyond logistics, to see how I could enhance a clients performance in other areas.” [10.26] Dan’s experience as an adjunct professor of global trade, and his perspective on the future of trade related education in the ‘Age of AI.’ “There’s a need for more education, not less.” [14.34] The hype around AI, and how much we should all be buying into it. “I don’t believe the hype, but I do believe in the fundamental power of AI… It’s data-oriented and the global supply chain runs on data, so there’s a natural compatibility there.” “Blockchain didn’t do us any favors!” [19.06] Why TFI focus on Machine Learning, and some of the best applications Dan currently sees in the market. [23.30] The issue of job displacement alongside the rise of AI, and how individuals need to think about upskilling at all career stages. “People have to continue to skill up – but that might not be enough.” [26.54] From cost to over-reliance, the key pitfalls of AI that supply chain professionals need to keep an eye on. [29.47] Why TFI developed the Total Landed Cost engine for U.S. importers, and why it matters. [33.25] What makes TFI’s Total Landed Cost engine different. “Total landed cost is what drives so many other activities across the supply chain… How do you know how to price a product unless you really know what it will cost you?” [36.35] How TFI’s Total Landed Cost engine navigates constantly changing tariffs. “The element of human knowledge still plays a huge role in all of this.” [41.26] The data security issues around AI, and how companies can address the ‘oversharing’ of data and still achieve their goals. “Legal, policy, technical and monetary – you need to bring these things together.” [44.27] From ‘hyper-scalers’ overwhelming power grids to heavy water consumption, how sustainability concerns around AI data centers are driving innovation. RESOURCES AND LINKS MENTIONED: Head over to Trade Facilitator’s now to find out more and discover how they could help you too. You can also connect with Trade Facilitators and keep up to date with the latest over on , or you can connect with on LinkedIn. Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/42224855

555: How to build a technology partnership that drives results, with Samsara Customer XPO 07/22/2026

555: How to build a technology partnership that drives results, with Samsara Customer XPO Tony Graham of XPO talks about their partnership with Samsara; AI; the importance of gaining employee buy-in; & driving impact with new technology solutions. IN THIS EPISODE WE DISCUSS: [01.18] An introduction to Tony and his nearly 30-year career journey at XPO. [02.35] An overview of XPO, what they do, and how they help their customers. “We have about 300 locations, 22,000 employees – we moved 16 billion pounds of freight last year!.. So we play a pretty important role in the North American supply chain.” [03.45] Re-investing in LTL – how XPO has evolved over the past few years. [04.57] The importance of technology at XPO, and why they’re committed to investing in proprietary systems. “Technology is a big part of our DNA, it’s infused into every aspect of our business.” [06.13] From dock operations to immediate employee feedback, how AI is driving results for XPO. “AI helps to improve the customer experience at every touchpoint.” [09.11] How XPO determined they needed a partner, and why they chose Samsara. “We’re very proud of our proprietary technology so to go outside of that box wasn’t an easy choice… But we wanted to better support our drivers… And we knew it wasn’t going to be a one-size-fits-all, so we wanted a partner that could grow with us.” [11.04] Tony’s advice for other businesses looking to find the right match. “It all starts with: what are the problems you’re trying to solve, and what are the goals you’re trying to achieve?” [12.13] From in-cab cameras to digitizing maintenance, how XPO leverage Samsara solutions to tackle challenges and drive value. [14.14] How XPO navigate change management and effectively roll out technology to frontline employees and gain buy-in, particularly from drivers. [17.17] How technology will make an impact at XPO over the next five years. RESOURCES AND LINKS MENTIONED: Head over to Samsara’s now to find out more and discover how they could help you too. You can also connect with Samsara and keep up to date with the latest over on , , , and , or you can connect with on LinkedIn. If you enjoyed this episode and want to hear more from Samsara, check out: Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/42179825

554: Navigate Fuel Volatility and Disruption, with DeliverDirect 07/20/2026

554: Navigate Fuel Volatility and Disruption, with DeliverDirect Edward Burek of SmartKargo & Marco Ferrara of DeliverDirect talk about issues impacting small parcel delivery; fuel price reality; & keeping costs low & simple. IN THIS EPISODE WE DISCUSS: [02.04] An introduction to Edward and Marco, and their roles at SmartKargo and DeliverDirect. [03.07] An overview of DeliverDirect – who they are, what they do, and how they help their customers. [03.29] As the industry deals with ongoing fuel volatility, why Delta Airlines have a structural advantage other carriers don't have, and what it means in practice to have an airline like Delta running the middle mile for e-commerce shipments. “Fuel is the biggest cost with an airline but, because our passenger aircraft are flying around anyway, a lot of that fuel cost is absorbed – we’re able to insulate and reduce what we’re charging our customers.” [05.52] As shippers see fuel surcharges, accessorial fees, and pricing complexity hit unprecedented levels, have surcharges stopped being about fuel and started becoming part of a business model? “There are a lot of carriers that are taking advantage of the market forces right now. A lot of businesses are built on surcharges... It’s become a mechanism to dial up your revenue.” [08.20] How DeliverDirect are approaching pricing differently. “It’s so easy to forecast – it’s a CFO’s dream!... We want it to be a win-win all the way through the supply chain.” [10.50] How DeliverDirect pulls together what already exists in the ecosystem, and the role SmartKargo's platform plays in making those pieces work together as a single delivery experience. [12.42] How SmartKargo is using real-time data and automation to predict shipment issues and recommend corrective actions before DeliverDirect customers feel any disruption. [13.56] Why quality data is the real foundation behind successful AI in logistics. “If you don’t have good data, you can’t put an AI engine over that.” [14.39] From ocean backlogs to cross-border tariff complications, how big industry impacts are translating into challenges for businesses, and the impact of big e-commerce market growth. [16.42] Whether there are enough packages and profitable demand for everyone competing in a tough market, and how companies are differentiating themselves beyond just lowering prices. [19.17] The future for small parcel logistics. “What if it becomes coop-etition?!” RESOURCES AND LINKS MENTIONED: Head over to DeliverDirect’s now to find out more and discover how they could help you too. You can also connect with DeliverDirect and keep up to date with the latest over on , or you can connect with or on LinkedIn. If you enjoyed this episode and want to hear more from DeliverDirect, check out . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/42149685

553: Engage and Empower Your Team, with Brecham Group 07/13/2026

553: Engage and Empower Your Team, with Brecham Group Chris Hamley of Brecham Group talks about people - ‘accidental’ supply chain careers; leadership; balancing teams & tech; and creating futureproof careers. IN THIS EPISODE WE DISCUSS: [03.17] An introduction to Chris and the Brecham Group. [04.10] The current pace of change across the industry, and whether it’s actually ready for widespread AI adoption. “The speed of change, and the amount knowledge you have to consume and gain, is amazing.” [06.34] ‘Accidental’ supply chain careers – how Chris sees people entering the industry, and why there are so many ‘accidental’ supply chainers. “They took a job because they needed the income… People didn’t start out wanting to do this, but they discovered they were good at it and stayed!” [09.32] What career progression typically looks like for ‘accidental’ supply chainers, the pros and cons of learning on the job, and why resilience is key. “There’s a component of self-awareness: ‘what do I need to do to get to the next level?’ Because there’s not really a playbook for moving from one job to another or getting a promotion.” [15.29] What this means for career growth up to leadership level, and the big leadership training gaps. “I had to learn to be a good leader… I was watching people, mimicking, recognizing what I needed to be good at. I created an environment to close the gaps, know my strengths and avoid my weaknesses.” [18.42] Why the AI revolution has created a problematic knowledge gap for leadership. [20.49] Whether technology is replacing fundamental understanding, and the impact of bringing people and new tech together. [22.27] Balancing tribal knowledge and learned ‘hands-on’ skills alongside the integration of AI and new technology. “You don’t have to know the details of a process to be an effective leader. But you do have to understand the levers you can pull to change the outcome.” [24.47] From employee turnover to productivity loss, the risks inherent in this period of fluctuation in the industry. “We rely too heavily on the data side and not enough on the people side.” [28.10] How a different approach to leadership, one that isn’t entirely executive-focused, could drive results and fill gaps. [34.56] How businesses can also lean on partners to help fill those gaps. “We solve the same three or four problems everywhere we go. So the value of leaning on a partner is that you don’t have to reinvent the wheel… How do you find people that have cracked the code.. and leverage it?” [40.58] Chris’s advice for companies looking to navigate this workplace complexity. [44.07] How the workforce will continue to change in the future. “Our thought processes around how and what we do have to evolve.” RESOURCES AND LINKS MENTIONED: Head over to Brecham Group’s now to find out more and discover how they could help you too. You can also connect with Brecham and keep up to date with the latest over on , or you can connect with on LinkedIn. If you enjoyed this episode and want to hear more from Brecham Group, check out , or their live show . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/42059505

552: Expand Your Visibility and Achieve Asset Tracking at Scale, with Samsara 07/08/2026

552: Expand Your Visibility and Achieve Asset Tracking at Scale, with Samsara David Gal of Samsara talks about their new Tracking Label; shipment visibility; cargo theft, building a tiered tracking strategy; and becoming proactive. IN THIS EPISODE WE DISCUSS: [01.13] An introduction to David and his role at Samsara. “We digitize everything that’s not a vehicle!” [02.03] What visibility into a shipment's journey typically looks like, the biggest barriers to accurate visibility, the solutions currently on the market – and why they don’t solve the problem. “For consumers, tracking can be frustrating. But, for businesses, it’s a real challenge… The most you’re getting is barcode-based scans on the package… And to call that breadcrumbs is generous.” [05.25] How the Samsara Tracking Label works, how it evolved from the Asset Tag, and what makes it different from existing shipment tracking approaches, and why the Samsara network is key to success. “Everyone is familiar with the concept of Bluetooth tracking but it didn’t exist in the world of physical operations until we built it… In consumer it works with mobile phones, but that’s not enterprise-grade and it doesn’t scale.” [09.28] Real-world use cases for Samsara’s range of tagging solutions, and which you should choose for your challenge or asset. [12.09] The big issue of cargo theft, and how the Samsara Tracking Label helps tackle it. [15.04] How customers are thinking about building a tiered tracking strategy, and creating a hybrid approach with Samsara’s GPS-powered device, Bluetooth tag and new ultra-compact XS. [18.20] How real-time visibility shifts teams from reactive to proactive and what that means for incident prevention and recovery timelines. “This shifts the game from reactive to proactive... The key is to detect anomalies as they’re happening.” [20.30] How Samsara’s vision of a fully digitized job site could help businesses thrive in a complex landscape. “This is a complicated ecosystem. There’s a lot that goes into every shipment… so you need to identify risks sooner.” RESOURCES AND LINKS MENTIONED: Head over to Samsara’s now to find out more and discover how they could help you too. You can also connect with Samsara and keep up to date with the latest over on , , , and , or you can connect with on LinkedIn. If you enjoyed this episode and want to hear more from Samsara, check out or . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/42006215

551: Make Shipping and Shopping Work Better For Everybody, with Veho 07/06/2026

550: Discover The Blueprint For Your Autonomous Supply Chain, with FourKites 06/29/2026

550: Discover The Blueprint For Your Autonomous Supply Chain, with FourKites Jimmy Sebastian of FourKites talks about AI; visibility; the problem with ‘AI-washing;’ the simple steps to get started; & how to measure scalable success. IN THIS EPISODE WE DISCUSS: [02.57] An introduction to Jimmy, his background, and role at FourKites. “I care about AI that’s not just powerful, but explainable, secure, and enterprise-ready.” [04.38] An overview of FourKites, their evolution, the three layers that make up their offering, and the customers they serve. [07.28] How visibility has evolved from differentiator to table stakes, what that means for businesses, and how agentic AI is helping to bridge the gap. “10 years ago, knowing where your truck was was a great competitive advantage. Today, everybody has that… The problem we see now is that companies are information rich, but action poor… Visibility tells you there’s a problem, but it doesn’t fix it.” [09.46] The difference between an AI agent and a chatbot. “It’s almost like a team mate that gets the job done.” [12.18] The impact ‘AI-washing’ is having on leaders and teams, how to avoid getting stuck in ‘pilot purgatory,’ and how companies can cut through the noise. “Slapping AI on everything breeds skepticism, teams get burned by pilots and once burned, twice shy.” [17.14] Finding the balance for governance – understanding areas that need to be tightly controlled versus kept loose enough for innovation. [19.33] An overview of persona-based AI agents and how they’re different, why they’re a good fit for supply chain, and how they can help drive adoption. “Some organizations have gone the route of building one giant monolithic AI brain – we’ve built a team.” [23.22] What AI agent autonomy really means, and finding the right balance between independence and control. “We need agents to be autonomous because that’s ultimately where the value is… but it has to be under controlled conditions. It’s not all or nothing. It’s a dial, not a switch.” [25.38] The best practices for developing that correct level of autonomy, and red flags to look out for if organizations aren’t seeing the right results with AI agent autonomy. “It needs to be actively managed.” [30.20] How organizations can find the balance between people and technology, and what change management and AI trust-building should look like. [33.06] How teams can get started with AI agents, the best workflows to test first – and why you don’t need perfect data to start. [35.18] What success should look like, and how organizations can think about measuring it, in the short and longer terms. [37.52] From self-healing supply chains to shifting human responsibilities, the future developments we can expect in supply chain AI. RESOURCES AND LINKS MENTIONED: Head over to FourKite’s now to find out more and discover how they could help you too. You can also connect with FourKites and keep up to date with the latest over on , or , or you can connect with on LinkedIn. If you enjoyed this episode and want to hear more from FourKites, check out: Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/41860355

549: Detect Anomalies Before They Show Up As Cost, with Reveel and GOAT Group 06/22/2026

549: Detect Anomalies Before They Show Up As Cost, with Reveel and GOAT Group Gabrielle Murabito of Reveel & Gloria Seckler of GOAT Group talk about anomaly detection; data & visibility; & why automation is key to finding issues early. IN THIS EPISODE WE DISCUSS: [02.42] An introduction to Gabrielle, her background and role at Reveel; and a reminder of who Reveel are, what they do, and their customer profile. “We help shippers level the playing field with their carriers, and understand where their spend is going across all modes of transportation.” [04.22] An introduction to Gloria, and GOAT Group. [05.18] What anomaly detection means in a shipping context. “It’s having the systems and models in place to understand what that baseline looks like so you’re able to detect surges, whether they’re up or down, before they snowball.” [06.30] Why anomaly detection is such a challenge, and the impact early anomaly detection could have for businesses. “When we’re talking about hundreds of thousands of packages shipped on a monthly basis, a lot of times anomalies are hidden between the averages… But that 1% can scale and turn into losses in profit margin or customer satisfaction – so it’s really important to catch them early.” [08.08] The vast amounts of data involved in large volume shipping, why ‘you don’t know what you don’t know,’ and the importance of automation to identify problems early. “Teams can’t manually audit every invoice that comes through, especially if they’re a large volume shipper… And a lot of issues aren’t obvious. So, without any type of automation, they’re really hard to catch.” “Early anomaly detection expands your visibility into those 'unknown unknowns'.” [09.46] Real-world examples of hidden anomalies that could impact your business. [11.25] How Reveel capabilities help GOAT Group with anomaly detection. [13.10] A recent challenge GOAT experienced with FedEx packages, and exactly how that issue was identified. [15.33] The potential business impact if that FedEx issue wasn’t identified so quickly. “The speed with which we can pinpoint issues is super important.” [17.07] Whether a company could ever catch an anomaly like this without a solution like ‘Weekly Insights’ from Reveel. [18.44] How Reveel insights helped GOAT resolve the FedEx issue, and the importance of collaboration and feedback. “Instead of spending time finding the issue, you spend time finding a solution.” [20.44] From identifying trends to asking the right questions, Gabrielle and Gloria’s advice for shippers who may not have access to the kind of data Reveel provides. [22.11] The big potential in AI for the future. RESOURCES AND LINKS MENTIONED: Head over to Reveel’s now to find out more and discover how they could help you too. You can also connect with Reveel and keep up to date with the latest over on , or , or you can connect with or on LinkedIn. If you enjoyed this episode and want to hear more from Reveel, check out: Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/41722545

548: 2026 Market Review - Explore Key Challenges, Opportunities and Drivers, with SecurSpace 06/15/2026

548: 2026 Market Review - Explore Key Challenges, Opportunities and Drivers, with SecurSpace Bobby Strenk of SecurSpace talks about cargo theft; market challenges & opportunities; & equipping suppliers to redefine their competitive advantage. IN THIS EPISODE WE DISCUSS: [02.51] An introduction to Bobby and his role at SecurSpace. [04.07] An overview of SecurSpace and their customers. “It’s like Airbnb but, instead of booking a home for vacation, you’re booking parking and storage for containers, trailers, chassis and trucks!” [06.04] Why industrial outdoor storage is mission-critical, and the current market gaps. [08.50] From a brand new partnership to product integrations, what SecurSpace have been working on since they were last on the show. “Parking and storage is evolving at a rapid pace… and we want to put our network into the hands of more people.” [15.07] What the industry landscape and macro impacts look like right now for SecurSpace and their customers. “Demand is there, but capacity is constrained… There’s a chance we’re going to start seeing congestion at warehouses, rail hubs and ports. So, for us, that means we’re going to see a heightened need for drop yard storage.” [18.58] How the current landscape and challenges are translating to a business level, what leaders are focusing on, and the key strategies at play. [23.11] The ongoing evolution of cargo theft, and why collaboration will be key to tackling it. “Criminals are staying a step ahead, and AI accelerates that… But we’re at a point where people understand the importance of working together to solve the problem.” [25.37] How SecurSpace is tackling the issue of cargo theft, and how their customers are responding to their solutions. [30.03] Bobby’s big takeaways and learnings from his attendance at the recent National Association of Industrial Outdoor Storage’s annual Summit. “What can we do to ensure this facility is fully functional, dynamic and secure?” [34.17] From automation to visibility, a closer look at SecurSpace’s next-generation IOS. [36.54] How SecurSpace are equipping suppliers to redefine their competitive advantage, and what competitive advantage actually looks like for them. [41.56] The biggest areas of opportunity for the second half of 2026. RESOURCES AND LINKS MENTIONED: Head over to SecurSpace’s now to find out more and discover how they could help you too, or you can connect with Bobby on . If you enjoyed this episode and want to hear more from SecurSpace, check out or . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/41649170

546: Driving Efficiency From Collaboration, with BlackBerry Radar and Gulf Winds International 06/01/2026

546: Driving Efficiency From Collaboration, with BlackBerry Radar and Gulf Winds International Jason Anderson of BlackBerry Radar & Alysse Ligon of Gulf Winds International talk about their partnership, solving fleet challenges & driving efficiency. IN THIS EPISODE WE DISCUSS: [04.18] An introduction to Jason and his background. [04.45] An overview of BlackBerry Radar, what they do, what’s new for them since they were last on the show, and what we can expect in 2027. “We’re different to other companies that do asset pairing, because we can pair anything – the chassis to the container, the trailer or the chassis to the power unit, all three! It’s a very versatile, flexible system.” [06.16] An introduction to Alysse and Gulf Winds International. [07.20] Why Gulf Winds decided to build a controlled GPS-enabled fleet of chassis, allowing them to easily right-size their pool and plan fleets in advance. “Chassis are one of the most operationally painful pieces of equipment in our industry. They’re expensive, they move constantly, nobody ever knows where they are… So GPS is completely non-negotiable for us.” [09.00] From real-time location to usable data, the key challenges Gulf Winds were trying to tackle. “Real-time data unlocks everything.” [12.05] Jason and Alysse’s reflections on what’s happening in the industry today with technology adoption and future evolution. “The data layer is finally maturing, the standards are improving, cost of visibility has come down… AI is the obvious next wave but, the truth is that, AI is only as good as the data underneath it. So the operators that win the next five years are the ones who’ve invested in clean data infrastructure NOW. AI on top of a messy data layer is just faster chaos.” [16.07] Understanding the problem first: how Gulf Winds realized they were ready for a new partnership. [17.07] The challenges Gulf Winds experienced with their prior pairing solution, the approach they took to finding the right partner, and why they wanted to go back to basics by focusing on their core competencies. “A lot of operators struggle with build vs buy, especially in 2026 when the ability to build software is so easy.” [20.13] How BlackBerry Radar approached Gulf Wind’s challenges to develop the right solution. “It was presented to us a puzzle, with one big missing piece.” [22.22] How easy access to BlackBerry data helps Gulf Winds drive efficiency. [24.03] The BlackBerry Radar API integration, how it helps customers turn data into real-time automations that improve efficiency and reduce cost, and how it empowers them with a ‘confidence score’ for decision-making. [29.05] A closer look at the Gulf Winds and BlackBerry Radar partnership, and how they worked in collaboration to build out the ideal solution, from discovery to implementation. “It was iterative – which is how a partnership like this should work.” [31.02] Why good partnerships can help break down siloes, and how Gulf Winds manage internal change management when it comes to new technology investments. [33.35] From meaningful improvement in chassis utilization to better customer experience, the positive impacts of the BlackBerry Radar solution for Gulf Winds. [36.26] The future for the BlackBerry Radar and Gulf Winds partnership. RESOURCES AND LINKS MENTIONED: Head over to BlackBerry Radar’s now to find out more and discover how they could help you too. You can also connect with BlackBerry Radar and keep up to date with the latest over on , or you can connect with or on LinkedIn. If you enjoyed this episode and want to hear more from BlackBerry Radar, check out Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/41491520

545: Look At Your Supply Chain From Every Angle, with Pallet Alliance 05/25/2026

545: Look At Your Supply Chain From Every Angle, with Pallet Alliance Mary Casillo & Patrick Noone of Pallet Alliance talk about people, process, partnership & performance, & how their unique approach drives results for customers. IN THIS EPISODE WE DISCUSS: [03.22] An introduction to Patrick and Mary, their backgrounds, and roles at Pallet Alliance. [04.42] An overview of Pallet Alliance, and the importance of using fit for purpose pallets. [07.20] What this year’s MODEX theme, ‘From Every Angle,’ means to Pallet Alliance and supply chain optimization. “If you look at something from every angle, you’re able to optimize it to the best it can be… And you’re able to fix it from every angle.” “It’s the opportunity to tear something apart and say: ‘How do we put this back together for you?’” [09.18] Why designing custom pallet programs is like playing Tetris, or being a detective. “Every customer is different, you have to figure out what fits where… And you’re factfinding along the way.” [10.37] A closer look at the journey to developing a new pallet program, from sourcing and testing through to suppliers and transportation, exactly why that process is so challenging, and Pallet Alliance’s approach to problem-solving. “The amount of work is monumental. We’re so successful because we do all of it for them with our pallet management program… We want to make people in procurement look good.” [14.38] What makes Pallet Alliance’s process different from traditional sourcing approaches. [17.00] In a landscape increasingly defined by AI, why Pallet Alliance strive to find the balance between people and technology, and why AI is only as good as the data you feed it. “Part of the challenge we have now is that people understand that the data is wrong, but they don’t want to invest the time to allow us to fix it for them. Or, it’s that automatic RFQ, without thinking about bad data in, bad analysis out.” [24.19] The kind of impact Pallet Alliance customers typically see, and how they can continue to uncover substantial savings across locations even with long-term customers. “We can save millions year over year through cost savings, more efficiency, and education in general.” “We’re all pallet heads!!” [26.04] What results can look like for Pallet Alliance customers, and how to measure them. “We don’t have a crystal ball, but we can see where things are going. And if we can see that, we can be proactive instead of reactive, and that’s something our customers really appreciate.” [28.19] A selection of case studies exploring how Pallet Alliance have helped customers avoid fines, improve customer experience, meet high demand, and utilize improved materials to boost resilience and drive huge cost savings. [33.46] Where teams should start when approaching a new pallet program, and the small steps they can take towards making meaningful change. [36.00] What Mary and Patrick want listeners to take away from today’s discussion. “Pallets and crates are way more complicated than you think!!” RESOURCES AND LINKS MENTIONED: Head over to Pallet Alliance’s now to find out more and discover how they could help you too. You can also connect with Pallet Alliance and keep up to date with the latest over on , , or or you can connect with or on LinkedIn. If you enjoyed this episode and want to hear more from Pallet Alliance, check out epsidoes: Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/41413625

544: How To Move Toward Intelligent, Connected Execution, with Infios 05/18/2026

544: How To Move Toward Intelligent, Connected Execution, with Infios Scott Kramer of Infios talks about intelligent supply chain execution; why visibility & optimization are key building blocks; & leveraging AI the right way. IN THIS EPISODE WE DISCUSS: [02.25] An introduction to Scott, his role at Infios, and his background. [03.20] An overview of Infios, who they are, and what they do. [03.50] The ethos that has informed Infios’s journey with AI and new technology. “From the beginning, our solution has been based around adaptability and openness. And now, with the advent of not just AI but AMRs, that openness has allowed us to navigate these waters more easily. We’re flexible in how we can operate in this environment.” [05.51] Why visibility and optimization are the building blocks for AI-enhanced execution. “Visibility and optimization are still important… But when we add the agents, they can understand what’s going on, prescribe solutions, and take away a lot of the heavy lifting of research and analysis.” [06.41] What Infios’s recent supply chain execution readiness report reveals about how leaders are thinking about execution and optimization, particularly around manual workflows. “Some workflows have been optimized, but only within their silo. They may have optimized a workflow for transportation or warehouse – but how do you connect them?” [09.14] The biggest issue in the market right now with AI understanding and adoption. “People are asking us: “What are you doing right now with AI?” And that’s the wrong question.” [11.15] Where Scott sees companies on the reactive vs proactive scale right now, why mindset is still a limiting factor, and how visibility is changing. “People are still thinking in the ways they’ve traditionally solved problems. They’re thinking about automating a single task; they’re not thinking about connecting the dots together.” [13.25] How leaders are thinking about the future of technology. “The art of what’s possible has changed.” [15.03] Why many AI pilots still aren’t getting off the ground, and how we can actually create value from AI investments. “I’ve seen all too often: ‘I have a great technology, now let me go and search for a problem.’ We really need to start with the problem, then define the technology. AI is an amazing tool, when leveraged correctly.” [18.13] What intelligent, connected execution should actually look like. [20.54] Training AI slowly, how bias is holding us back, and discovering what’s really possible with AI. [22.53] The benefits to teams and businesses when they achieve intelligent, connected execution. [24.18] The small steps teams can take now to position for success. “Don’t think of it as an LMS problem, WMS problem or TMS problem. Ultimately, it’s a customer problem.” RESOURCES AND LINKS MENTIONED: Head over to Infios’ now to find out more and discover how they could help you too. You can also connect with Infios and keep up to date with the latest over on or , or you can connect with on LinkedIn. If you enjoyed this episode and want to hear more from Infios, check out or . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/41331090

543: Embrace A Limitless Future, with IFS Softeon 05/11/2026

543: Embrace A Limitless Future, with IFS Softeon Mark Fralick of IFS Softeon talks about what they do; measuring your warehouse tech ROI; joining IFS; being nimble; & embracing a limitless philosophy. IN THIS EPISODE WE DISCUSS: [03.27] Why Mark is still so passionate about supply chain after over 30 years in the industry. “I was in the industry before Amazon made it cool!... I’m driven by this idea of inspiration, it feeds me when folks come to us with ideas and notions… there’s nothing better.” [04.20] An introduction to Mark, his background, and how he came to join IFS Softeon. [05.17] Softeon’s recent acquisition by IFS. [06.30] What the IFS acquisition means for Softeon, and the new chapter it unlocks for them and their clients. “All the things that made us successful are going to stay the same. But being part of IFS now allows us to tap into industrial AI and the abilities that being part of a larger, AI-forward organization brings.” [08.40] The ideal client for IFS Softeon. [09.37] Why being nimble is critical in the current climate. “A lot of people don’t think about that as a core competency of a system. But it should be! Speed is life in our world.” [11.18] The importance of flow, recognizing that every business and warehouse is different, and why IFS Softeon’s approach to solution design is a key differentiator for them. “I tend not to believe in industry practices, we should just eliminate bad practices and adopt good ones… I don’t want to force some industry standard… We orient our systems to be micro-tuned to your business.” [14.46] IFS Softeon’s unique ‘challenge and refine’ process, and how it helps achieve that all-important flow. “It’s co-ordinated movement, and that’s the key.” [16.05] What AI and new technology looks like now for IFS Softeon, and how it’s helping companies combat variability and unlock the next level of optimization and resilience. “If you’re going to employ digital workers, you need the same ability to have measurable results that you would expect from a team member, so how do you do that? We have a circular approach to define what the digital worker does, validate the results, tune it – and create a feedback loop.” [20.20] How to determine which technology ROI measurement is right for your warehouse. [22.39] IFS Softeon’s unique philosophy of being limitless, and what that means for technology, competitive advantage and positioning for the future. [26.16] Why Mark is so focused on time-to-value when it comes to new projects and clients. [28.07] The other exciting announcements IFS Softeon are sharing at MODEX. “It’s a really cool, best-of-both-worlds approach.” [30.46] Mark’s key takeaway from today’s discussion. RESOURCES AND LINKS MENTIONED: Head over to IFS Softeon’s now to find out more and discover how they could help you too. You can also connect with IFS Softeon and keep up to date with the latest over on or , or you can connect with Mark on . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/41246145

542: End Yard Blindness For Good, with Aviro360 05/04/2026

542: End Yard Blindness For Good, with Aviro360 Ilhan Kolko of Aviro360 talks about yard blindness and how visibility & clearer decision-making shifts teams from reactive execution to predictable performance. IN THIS EPISODE WE DISCUSS: [02.31] An introduction to Ilhan and the career journey that led him to Aviro360. [03.39] The industry challenges that led to the creation of Aviro360, and why they ‘built what the industry needed.’ “It’s a huge industry, and you have all these generations of technology within the yard and warehouse. But at the yard level, visibility is rare... And you can’t manage what you can’t see.” [05.13] The ideal client for Aviro360. [05.59] Exactly what yard blindness means, and what Aviro360 research highlights around where and how it shows up. “There’s not a lack of software in the industry! But there’s a lack of real-time input from the yard. You don’t know where assets are, who checked in and out, how long it took to process – and you don’t have control over the decisions being made.” [07.45] From congestion to safety, the big business impacts of yard blindness. “To mitigate, operators either slow down, to not make mistakes – so the entire operations slow down – or they rush, and give up on safety and security.” [09.34] Why yard blindness is causing decision latency, and how that impacts throughput and reliability. “It’s all about data confidence. Decision latency is not only an inefficiency, but your service quality also goes down. Everything you offer to your customers, everything in your ecosystem – it’s all impacted negatively. There’s brand erosion that goes along with it.” “If you have 6,000 containers in the yard, we can capture the entire inventory in less than an hour, with 99% accuracy.” [13.45] Shifting visibility from passive to actionable to drive results, without manual labor. “When you have reliable data, used in a proactive way, it helps us execute workflows perfectly.” [15.31] How Aviro360 solutions bridge the gap and work alongside existing systems to solve issues with legacy tech and siloes. “We don’t want to be a system of record – we want to be a system of reality.” [18.23] What integration and onboarding looks like with Aviro360. [20.34] How better visibility and clearer decision-making helps teams move from reactive execution to predictable performance. [21.47] How Aviro360 helps customers save more than $650,000 per year, per site. “We’ve become part of our customers AI transformation story.” [24.26] ‘This is real’ – Ilhan’s final takeaway from today’s discussion. RESOURCES AND LINKS MENTIONED: Head over to Aviro360’s now to find out more and discover how they could help you too. You can also connect with Aviro360 and keep up to date with the latest over on , or you can connect with Ilhan on . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/41145350

541: How 3PLs and Consultants are Reshaping Warehouse Automation, with TGW Logistics 04/27/2026

541: How 3PLs and Consultants are Reshaping Warehouse Automation, with TGW Logistics Meagan Gauthier of TGW Logistics talks about how 3PLs and consultants are reshaping warehouse automation, and the business potential in transformation. IN THIS EPISODE WE DISCUSS: [02.13] An introduction to Meagan and her role at TGW Logistics. “I have an engineering background, so that allows me to connect the operational KPI’s to the financial realities and ROI in a very practical way. I help simplify automation decisions, align stakeholders and help clients feel more confident in investment in automation.” [03.27] An overview of TGW Logistics – who they are, what they do, and how they help their customers. “We are Team Possible!” [05.33] The evolution of the warehouse automation industry, the impact of decisions made during the pandemic, and where the industry is now. “The industry has shifted from an urgency-based automation to a strategy-based automation... We’re seeing companies hone in on smart, scalable, flexible integration and total system performance.” [08.18] With a 2025 survey revealing that 63% of respondents say their operations are still fully manual, where TGW see organizations on their automation and integration journeys, and the mindset shift that’s starting to move the needle. [11.20] How leading 3PLs and consultants are reshaping warehouse automation, and the one thing that’s top of mind for all of them. [14.12] The common gaps TGW see between expectations and strategy decks and real-world execution, the key focus areas to drive success, and why culture is critical. “Feedback is a gift!” [17.26] How integrators can partner more successfully with consultants, the questions they should be asking, and the mindset they should be embracing to drive success. “It starts with curiosity and neutral alignment.” [18.50] Who actually influences decisions when multiple stakeholders are involved in transformation projects, from executives and operations to finance and IT, and how teams can navigate that complexity. “The teams that can translate and speak the language of their stakeholders, those are the teams that win.” [20.42] Meagan’s approach to building long-term partnerships, not just transactional sales. [21.56] TGW’s 3D walkthrough that brings typically 2D product demos to life. [23.18] The potential business impact that can be achieved through successful warehouse automation. “Warehouse automation, done right, is a competitive advantage not a cost center.” RESOURCES AND LINKS MENTIONED: Head over to TGW Logistics’ now to find out more and discover how they could help you too. You can also connect with TGW and keep up to date with the latest over on , , or , or you can connect with Meagan on . If you enjoyed the show and want to hear more from TGW Logistics, check out . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/41028975

540: Discover Why Visibility Isn’t Fixing The Last Mile, with OneRail 04/20/2026

540: Discover Why Visibility Isn’t Fixing The Last Mile, with OneRail Bill Catania of OneRail talks about why visibility isn’t fixing the last mile, simplifying complex tech stacks & translating AI investment into outcomes. IN THIS EPISODE WE DISCUSS: [02.49] An introduction to Bill and OneRail, and how their commitment to innovation and collaboration has seen many of their customers become investors. “About a third of our capital has come from our partners – and there’s no greater compliment.” [05.38] OneRail’s attendance at Manifest over the years, and the current conversations dominating the show, from AI to partnership. “AI is the topic of the day. I don’t want to say it’s an over-used term, but we have to be specific. Is it AI-native, agentic AI or AI optimization?” [07.51] How OneRail has evolved alongside their customers needs, the current landscape of last mile, and how the big factors impacting it are translating into challenges for businesses. “Wholesalers have to solve problems further up in the order stream.” “When you have a start-up, you learn more about yourself as you grow. Our early positioning was last mile orchestration. That’s not what we are any more. We’re a transformation enabler for the whole order lifecycle.” [12.21] Visibility alone doesn’t solve problems – why execution is key. “Visibility is a great thing, there’s a lot of growth from a tech standpoint. But the industry is looking at visibility and saying: ‘Now what?’” [14.39] Why visibility is only a starting point, how OneRail future-proofed their platform by building with AI from the ground up, and how companies should be using AI now. [22.43] Why early AI investments aren’t necessarily driving the expected outcomes, the importance of simplifying complex tech stacks, and why AI is making SaaS solutions work harder. “There’s a lot of experimentation, but it all comes back to working with solutions that are natively producing primary data. And you need to narrow your stack.” [25.34] Turning AI and visibility into outcomes. “The problem is not having a clear vision of what the outcomes need to be… Be an expert in your outcomes. If you can’t work backwards, I don’t see how you can even implement an AI solution.” [26.58] How OneRail implemented an AI delivery support solution, where AI answered 41% of calls for faster customer response times and increased profitability, and the importance of finding the balance between people and technology. [28.38] The opportunities for growth when you work with OneRail, how continuous improvement is critical to success, and why OneRail is putting a focus on profit-per-stop to turn transportation from cost center to revenue driver. [33.11] Bill’s advice for making your next steps with AI a success. [36.40] The intersection of shopper marketing, payments and supply chain – what excites Bill about the future of the industry, and his predictions for 2026. RESOURCES AND LINKS MENTIONED: Head over to OneRail’s now to find out more and discover how they could help you too. You can also connect with OneRail and keep up to date with the latest over on , , or or you can connect with on LinkedIn. If you enjoyed the show and want to hear more from OneRail, we have plenty more great content for you. Check out: Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40933065

539: Discover How Express Shipping Shapes Modern Commerce, with ShipStation and DHL Express 04/13/2026

539: Discover How Express Shipping Shapes Modern Commerce, with ShipStation and DHL Express Jesscia Webb of ShipStation & Rachel McGarry of DHL Express talk about changing consumer behavior & how express shipping & new tech is shaping modern commerce. IN THIS EPISODE WE DISCUSS: [02.14] An introduction to Jessica and her role at ShipStation, and Rachel and her role at DHL Express. [03.50] The evolution of the e-commerce market and the factors influencing it, from cost to consumer experience. “The shopping experience for consumers has changed. Now shopping and shipping is the same.” [07.03] What ShipStation’s recent report reveals about customer expectations for delivery, and how much they’re willing to pay for premium and express shipping. [09.18] How delivery speed translates to brand trust, credibility and reliability, and the online research consumers are willing to carry out to find the right shopping experience. “If you don’t have those options, the customer will go to another brand. Delivery options and speed are part of the full brand and shopping experience, starting at the checkout.” [11.50] Willingness to pay: when and where consumers typically expect free shipping, when they’re happy to pay, and how much. [16.52] How technology with ShipStation helps SMBs get visibility into buyer behavior around shipping choices. [18.42] How SMBs can turn this data into customer insights to make smarter, more confident decisions. [19.40] What ShipStation’s report reveals about AI-mediated shopping, and how companies need to invest in AI if they want to get ahead of the game. “80% of customers are already using some sort of AI chatbot for shopping or decision-making… So if that many people are willing to trust AI in their day-to-day life, it’s something that e-commerce brands need to take seriously.” [21.54] Why AI and a lack of accurate data can undermine trust if done wrong. “The fragility is in the data.” [23.05] How SBMs can compete, in a climate where margins are being squeezed from all angles, and what they can leverage as a differentiator instead of a focus on price. “Having this data and understanding what customers are actually willing to pay for that premium delivery will help you keep those margins under control.” [24.36] The top three priorities for e-commerce businesses, the importance of testing solutions and measuring outcomes, and how you can focus on speed and convenience without sacrificing profitability. [26.42] A case study exploring how one ShipStation customer leveraged the rate shopping feature to multiply operations x3 in peak season without adding headcount, whilst another was able to expand into new regions and create new revenue streams. [30.59] What 2026 is going to bring for the industry and ShipStation. “There’s a lot of uncertainty, but with that shift there’s such incredible areas of opportunity for carriers and technologies to unite in a way that’s really meaningful.” RESOURCES AND LINKS MENTIONED: Head over to ShipStation’s now to find out more and discover how they could help you too. You can also connect with ShipStation and keep up to date with the latest over on , or , or you can connect with or on LinkedIn. Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40824870

538: Enjoy Ecommerce Delivery at the Speed of Flight, with DeliverDirect 04/08/2026

538: Enjoy Ecommerce Delivery at the Speed of Flight, with DeliverDirect Jeffrey Elder of Delta Air Lines & Derreck Travers of SmartKargo talk about DeliverDirect & combining speed, tech & simplicity for the best shipping experience. IN THIS EPISODE WE DISCUSS: [02.06] An introduction to Derreck and SmartKargo. [02.33] An overview of DeliverDirect – who they are, what they do, and how they help their customers. “We’re an alternative delivery network… We’re pulling different carriers together, with Delta as the middle mile.” [05.47] The ideal client for DeliverDirect. [06.54] Why speed is a top priority for e-commerce businesses, the challenge of balancing speed and cost, and how DeliverDirect’s network helps tackle that. “The most successful e-commerce companies have strategies focused on serving the customer with speed. But the challenge retailers have is that speed often comes with a cost.” [09.28] How Delta partnered with SmartKargo to create DeliverDirect, specifically to tackle shipper’s key pain points from predictability to pricing. “It’s January, you’ve planned the year and know the numbers you have to execute to. And then, a few weeks later, someone upgrades 1,000 zip codes to the next zone, and all your rates increase… For shippers, it makes it really difficult to plan – and we’re talking about big dollars.” [13.01] How Delta recognized its own limitations when wanting to enter the small package delivery business, what they were looking for in a partner, and how and why they chose SmartKargo. “Innovation is important for Delta, but recognizing what we do well, and what we don’t do well, has also been very important. That’s how things really came together.” [15.51] A closer look at how the solution works, from pickup to doorstep. [19.40] The technology that powers DeliverDirect, and how businesses can customize their solution with add-on features. [21.36] What integration, communication and customer relationships look like with DeliverDirect. “Lots of service providers are trying to reduce cost, and they’re making things self service. We’ve gone out of our way to do the opposite. We’re very integrated and engaged with customers.” [23.55] The biggest benefits revealed from DeliverDirect’s recent customer survey. [27.18] How DeliverDirect is helping businesses reduce cost and make sustainability progress. [28.30] A case study exploring how DeliverDirect helped a small retailer optimize delivery, with cost in mind, to reduce delivery speed by days and enhance customer satisfaction. [32.55] Jeffrey and Derreck’s predictions for the year ahead, and what they’ll be focusing on at DeliverDirect. “It’s a great time to be a shipper, but there will be a capacity crunch… There’s a lot of players in this business now. There’s going to be a lot of pressure put on businesses to be viable and profitable. And I worry that customer experience is going to suffer as a result.” RESOURCES AND LINKS MENTIONED: Head over to DeliverDirect’s now to find out more and discover how they could help you too. You can also connect with DeliverDirect and keep up to date with the latest over on , or you can connect with or on LinkedIn. Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40774710

537: How To Ask Better Questions and Drive Project Success, with Brecham Group 04/06/2026

537: How To Ask Better Questions and Drive Project Success, with Brecham Group Chris Hamley of Brecham Group talks about setting projects up for success; asking better questions; why implementation isn't the end; & progress NOT perfection. IN THIS EPISODE WE DISCUSS: [04.01] An introduction to Chris and Brecham Group. “Too many organizations focus on perfection. Really, our goal is to suck less. It’s to get better, change how you think about the way you do business, and evolve every day.” [06.25] Why technology projects fail: the problem with people, why we need to define what failure actually looks like, and the experience that taught Chris to ask better questions. “Too often it’s not that the project was a failure, but it’s that it didn’t achieve the success that was expected… And the degree of that is defined by: how well did we talk and understand what we were doing – and were we ready for it?” [12.10] The importance of diving deep, before you even start a project, and how mismatched expectations and project failures can be prevented by having better conversations. “It’s more than asking better questions, it’s having better conversations. Because when you’re asking a question, you’re looking for an answer… How do you give a conversation prompt instead of a yes or no? That uncovers the detail.” [17.06] From a lack of shared language to rigidity in project structures, why customers don’t ask the right questions or have the right conversations up front. “People have a fear, because they don’t always have that breadth of knowledge, of asking questions that make them look stupid. I’ve never suffered from that!” [21.34] The key questions businesses should ask potential partners at the beginning of any new project. [24.10] Chris’s advice for facilitating better communication between client and vendor. “You’ve got to come without ego or fear about what you do or don’t know… Hear about what other people have done to be successful, and learn from it.” [26.11] How companies can keep positive communication going over time, and why the ‘course-correcting’ part of a project is more important than the ‘go-live.’ “There’s a misnomer that implementation is the end of a project – in reality it’s maybe 60%. Then it becomes: what did we expect on a day-to-day or week-to-week basis, how do we expect the results to change, what will adoption look like... And that’s a joint conversation.” [31.06] Whether striving for perfection is ever realistic. “If you had a static environment where everything was the same every single day, you could probably be perfect at it. But I don’t know where that exists.” [32.12] The impact created when companies do ask the right questions and have better conversations with their partners. “It’s about value realization. We all have financial or performance objectives we’re trying to hit. When we have better conversations… it ultimately allows you to achieve the overall result faster.” [37.51] What businesses need to be thinking about now to prepare for success in 2027. [38.59] Teaser alert: news on a brand new project partnership between Brecham and Let’s Talk Supply Chain. RESOURCES AND LINKS MENTIONED: Head over to Brecham Group’s now to find out more and discover how they could help you too. You can also connect with Brecham Group and keep up to date with the latest over on , or you can connect with on LinkedIn. If you enjoyed this episode and want to hear more from Brecham Group, check out or their live show . Find our other podcasts . /episode/index/show/2babestalksupplychain/id/40742575

536: Prevent Supply Disruptions and Protect Revenue, with FourKites 04/01/2026

536: Prevent Supply Disruptions and Protect Revenue, with FourKites Stephen Dyke of FourKites talks about inbound logistics: fragmentation; manual work; data siloes; AI; & why the receiving dock is such an under-invested area. IN THIS EPISODE WE DISCUSS: [03.25] An introduction to Stephen, his background combining computing and supply chain and, as a self-confessed ‘passionate practitioner,’ what he loves about supply chain. [07.05] An overview of FourKites – who they are, what they do, and how they help their customers. “Over the last five years, we’ve really become a supply chain orchestration control tower… and embedded persona-based AI agents.” [10.33] Why 2026 MIT research found that fragmented inbound logistics is still wreaking havoc across organizations, what that fragmentation typically looks like, the big impacts coming from it, and what that all means for businesses. “On average, a common inbound operation can have anywhere between six and eight different internal applications that teams need to be able to plan and execute against. That’s created siloes… and fragmentation naturally spirals.” [14.38] Why the transfer of data is central to the issue of fragmentation and siloes, the core business disciplines that need access to historically logistics-owned data, and how they’re actually getting it. “Data is everywhere… But it’s not distilled and harmonized into one connected language.” [19.41] The type of manual work inbound teams are still doing daily, the problem with human validation, and why a shift from reactive to proactive action is critical. [22.31] From manual status updates and delay notifications to document processing, what supplier communication typically looks like and why it's so hard. “Since EDI, every operational team has been chasing standardization, compliance and reliability. But there’s not going to be a perfect standard format, a perfect technology.” [24.47] The first thing you should do if your inbound process still runs on spreadsheets and phone calls, and why transformation and innovation is more than just an operational benefit. “Qualify and quantify the level of pain, challenges and tolerance that you have across the whole execution ecosystem.” “I’ve never been around an operational team that doesn’t look for that thrill of modernizing – there’s a great mental and emotional benefit that comes from trying to drive ones destiny forward.” [30.13] Why the receiving dock and yard don't get as much attention as areas like outbound delivery, and the business cost of not looking at them equally. [33.02] The power of AI within your ecosystem, and how it can change the way teams make decisions. “When AI is placed within the broader supply chain planning and execution capability, a lot of great opportunities arise.” [37.05] The key tenants of gold standard inbound logistics, and the potential benefits from achieving it. [40.27] The one thing listeners should take away from this conversation. RESOURCES AND LINKS MENTIONED Head over to FourKite’s now to find out more and discover how they could help you too. You can also connect with FourKites and keep up to date with the latest over on , or , or you can connect with on LinkedIn. If you enjoyed this episode and want to hear more from FourKites, check out . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40702580

535: Experience A New Industry Standard In The Yard, with Terminal Industries 03/30/2026

535: Experience A New Industry Standard In The Yard, with Terminal Industries Darin Brannan talks about Terminal Industries & what they do; building the industry's only Yard Operating System; & reinventing the future of logistics. IN THIS EPISODE WE DISCUSS: [03.25] An introduction to Darin, his background, the recipe for business success that led to the founding of Terminal, and why Top Gun might just have inspired his University degree. “I started, deep in Silicon Valley, as a VC investing in start-ups. And there was a point at which it looked like it could be more fun across the table as an entrepreneur, taking big ideas and revolutionizing the industry.” [08.59] What Darin has learned from advising and investing in companies at the intersection of AI, logistics, and vertical SaaS, and the power of being AI native. “These businesses are disruptive. We’re delivering products that are 10 to 20 times the capabilities of the market, at half to one third of the price, with one third of the deployment time, that are three times easier to use.” [12.39] The big inhibitors to success in the yard logistics market, why SaaS doesn’t work, and an overview of Terminal Industries – who they are, what they do, and how they help their customers. “There’s been a massive adoption problem with technology in the yard logistics sector. It’s a headscratcher given it represents a third of all supply chain movement! Why is yard logistics such a laggard?” “We’re on a bold mission to make goods flow better, faster, cheaper and cleaner every single day. It will help businesses thrive, and consumers live better.” [17.18] Why Terminal is ‘not a typical start-up,’ and why a commitment to co-creation with industry sets them apart. [21.18] The ideal customer for Terminal Industries. [23.36] The biggest challenges in yards right now, and how the issue of yard blindness and fragmentation is creating big problems downstream. [27.32] How Terminal reinvented a customer’s yard logistics and reduced check-in time from 14 minutes to 34 seconds, which in turn had a transformative downstream effect in the warehouse, and a closer look at the modular, configurable, AI-native yard operating system that makes it possible. “It was designed with industry titans for high velocity complex sites all the way down to mini sites… And it’s end-to-end, which is unlike any system in the market.” “Fancy tech is great, but it’s all about solving problems in an economical way.” [34.16] The difference between a Yard Operating System and a Yard Management System, and why the Yard Operating System is the future of logistics. “The minute a new transformational wave comes out, the incumbents say ‘we’re just going to bolt that on.’ Within the last 12 months, every SaaS company has said they’re agentic. But 99% of them are just bolting a chatbot onto their system.” [41.00] A case study detailing how Terminal helped a big customer, that was losing 15% of their gate and yard capacity leading to big costs and downstream impacts, improve throughput and accuracy, boost gate capacity, reduce costs and improve employee experience, delivering three to six times ROI within 12 months. “A lot of what we sell is change management. How do you go from how you did things in the past to how you’re going to do them in the future? It has to make people’s day better and make them champions, and have a real cost benefit – not in three years, but in 12 months.” [47.01] Terminal’s focus for 2026, and the next big transformation they’re driving for yard logistics in the future. RESOURCES AND LINKS MENTIONED: Head over to Terminal Industry’s now to find out more and discover how they could help you too. You can also connect with Terminal and keep up to date with the latest over on , or , or you can connect with on LinkedIn. Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40664870

534: Move From Excel Chaos to Agile, Data-Driven Planning, with Colibri S&OP 03/25/2026

534: Move From Excel Chaos to Agile, Data-Driven Planning, with Colibri S&OP Alexia Vitali of Colibri S&OP talks about what they do; why most mid‑market companies still run on Excel; & making planning simple, collaborative & impactful. IN THIS EPISODE WE DISCUSS: [03.55] An introduction to Alexia and her journey moving from Europe to Canada to build Colibri’s American presence. “It’s a bit like building a company inside a company… so the beginning was just about listening to planners and supply chain teams.” [06.37] An overview of Colibri S&OP – who they are, what they do, and how they help their customers – and what makes them different. “Our co-founders were used to implementing solutions like Colibri, but they were so tired of long implementations and never-ending projects...” [10.19] The ideal customer for Colibri S&OP. “It’s not really the size that matters – it’s the mindset.” [11.41] The biggest macro and micro challenges Colibri regularly see with their customers in 2026, and how their technology helps address these issues. “We’re seeing market volatility, margin pressure, supplier disruptions, and shorter decision cycles.” [16.17] What ROI looks like for Colibri customers, and why it goes deeper than simply cost savings. [18.51] With 80% of mid‑market companies still running their S&OP on Excel, why businesses need to make a change, and Excel’s key limitations. “Excel is great! It’s flexible, familiar. But it’s great for what it was built for – and planning isn’t what it was built for.” [22.53] Despite the challenges with Excel, why most of that 80% think they’re ‘not ready’ for a planning tool, and the common misconceptions and fears Colibri often see around the alternatives, from failure to security. “A lot of times people are traumatized by previous ERP implementations that went wrong!!” [26.43] How Colibri are leveraging simulation to help organizations build better supply chain strategies and understand their business-wide impacts. [29.58] A closer look at Colibri’s supply and demand planning solutions – how they work, what teams can do with them, and what they look like versus Excel. [33.38] How Colibri solutions can make people’s jobs simpler and more collaborative, and drive impactful results at a business level. “Everyone is working better together, but also better by themselves.” [37.52] Why AI is changing supply chain planning, but not in the way many people expected. [40.10] A case study exploring how Colibri helped a cosmetics brand still using Excel, despite an international network and high complexity, reduce time spent on planning from 3 days to 3 hours, improve accuracy and service levels, and streamline processes. [44.00] Alexia’s final words of advice RESOURCES AND LINKS MENTIONED: Head over to Colibri S&OP’s now to find out more and discover how they could help you too. You can also connect with Colibri S&OP and keep up to date with the latest over on or , or you can connect with on LinkedIn. Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40616960

533: Navigating The Freight Downturn, with TSG Fleet 03/23/2026

533: Navigating The Freight Downturn, with TSG Fleet Trace Haggard of TSG Fleet talks about the freight downturn; what 2026 will bring; converting what you already own into opportunity; & building partnerships. IN THIS EPISODE WE DISCUSS: [04.07] A re-introduction to Trace and TSG Fleet. [05.07] An overview of the prolonged freight recession: where it started, the factors driving it, and the impact on the industry. “During the pandemic, the smartest brains in the industry were saying: “It’s ecommerce forever, now!” We were proven wrong again, and fleets took another big hit. They had to pull back, but had all this equipment. There were more trucks, trailers, and containers than there was freight to move.” [09.14] Why businesses weren’t prepared for just how long the freight recession has lasted. [11.54] What the freight recession has meant for TSG Fleet, and how it led Trace to look at his business in a different way to review what was and wasn’t working, and pivot. “We lost track of what we were founded on.” [19.28] The evolution of technology in fleet management, and what TSG’s investment in maintenance and repair visibility solutions means for customers. [24.58] How TSG converted what they already own into their next big opportunity, why communication and collaboration is critical, and the importance of challenging the status quo to position for the future and identify new opportunities, without huge investments in time and money. “It all starts with constant communication with our customers, and always being willing to collaborate.” [27.52] TSG’s approach to creating impactful, long-lasting strategic partnerships. “The key is to talk less and listen more!” [31.25] Trace’s advice for other businesses, looking at their operations in a tough landscape, for how to start identifying opportunities to pivot. “Figuring out ‘how did we get here?’ was the eye-opener for me.” [33.33] What businesses with aging assets need to do next to keep their fleet moving, when budgets and new equipment availability are tight and replacement lead times are long. [36.30] The future for TSG Fleet, and what we can expect from the market in 2026. “There’s been a huge surge in volumes in domestic freight. Usually, when the tide changes and we’re on an upward swing, we see a lot more port activity and we haven’t seen that yet. But that could be tariff uncertainty. I’m optimistic.” RESOURCES AND LINKS MENTIONED: Head over to TSG Fleet’s now to find out more and discover how they could help you too. You can also connect with TSG and keep up to date with the latest over on , or you can connect with on LinkedIn. If you enjoyed this episode and want to hear more from TSG Fleet, check out . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40584325

532: Turning Purposeful AI into Business Outcomes, with Infios 03/18/2026

532: Turning Purposeful AI into Business Outcomes, with Infios Aadil Kazmi of Infios talks about purposeful innovation; intelligent execution; tech readiness; and turning AI into measurable business outcomes. IN THIS EPISODE WE DISCUSS: [02.14] An introduction to Aadil, and an overview of Infios. “Supply chains run best when operators can execute them on a single stack.” [03.20] How Aadil’s experience at Amazon sparked an entrepreneurial journey that ultimately led him to Infios. “When retailers and shippers offered faster shipping to their end customers, cart values and repeat rates went through the roof. That led me deep into supply chain...” [05.17] Aadil’s focus in his role as Head of AI, what excites him, and what keeps him up at night. “We’re using our own tools internally to produce what our customers will eventually use.” [08.32] What purposeful innovation means to Infios, and the big unlock that happened three years ago that changed the game for AI. “We partner with customers to develop only use case driven AI workflows.” “Purposeful innovation is looking at what workflows within our business depend on unstructured data and reasoning, and focusing on those for AI automation... Not everything is a fit for Gen AI.” [12.08] What AI agents mean in the context of supply chain, how they’re being used now, and how we can understand automation through a three-level phased framework. [15.31] How AI agents compare to traditional automation, and how businesses can decide which is the right fit for each challenge or workflow. “When companies embark on their automation journey, they should start with the highest leverage ROI workflows that have the lowest risk factor.” [19.15] The challenge of organizational debt, and leaning into AI readiness by connecting people’s tribal knowledge to contextualize AI decision-making. [21.41] How Infios are meeting customers where they are to overcome technology debt with intelligent orchestration. [24.55] What Aadil’s Executive Roundtable at Manifest uncovered about intelligent supply chain, and how to get the most from AI adoption. “You can’t just throw AI at a problem… The best way to adopt AI is to actually pull the workflow and, from a first principles perspective, re-engineer it from the ground up to be AI native.” [28.31] Why technology readiness is still a big constraint on connected execution, and why AI ambition is yet to meet execution reality. [29.23] How businesses can move toward intelligent connected supply chain execution to turn purposeful AI into business outcomes, and how to measure success. [33.17] What teams should do now as they plan for the year ahead. RESOURCES AND LINKS MENTIONED: Head over to Infios’ now to find out more and discover how they could help you too. You can also connect with Infios and keep up to date with the latest over on or , or you can connect with on LinkedIn. If you enjoyed this episode and want to hear more from Infios, check out . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40527515

531: Innovating Refrigerated Fleet Management, with PLM Fleet 03/16/2026

531: Innovating Refrigerated Fleet Management, with PLM Fleet Don Durm of PLM Fleet talks about what they do; maximizing fleet flexibility; cold supply chain challenges; & leveraging trailer telematics for success. IN THIS EPISODE WE DISCUSS: [03.30] An overview of PLM Fleet and how they help their customers, and an introduction to Don and his 30+ year career, from law enforcement to supply chain. “We breathe cold chain!.. We help people manage risk, save time and money, and make big decisions.” [08.58] PLM’s ‘personalized lifecycle management approach,’ and what their consultative problem identification, solution development, onboarding and integration process typically looks like. “We work backwards to your service promises and cost targets. The challenge in the leasing world is that companies out there ask customers to live in their world, the financial world… We have a more holistic approach.” [14.25] From regulatory pressures to tariffs, the biggest challenges for PLM and their customers in the cold supply chain. “We’re in the midst of a great freight recession.” [18.55] Why OEM lead times for trailers and TRUs are increasingly stretched, the factors driving the delays, and how they impact refrigerated fleets and their strategies to scale and replace assets. “Trailers have never been older than they are today. And, when a trailer gets that old, things start to break – expensive things.” “My message to the industry: put your orders in now!” [24.21] How PLM’s flexible rental and leasing solutions help customers right-size or stabilize their fleets, particularly in an environment where OEM availability is tight and demand cycles are fluctuating. [28.07] The regulatory changes reducing the number of drivers on the road, the impacts PLM anticipate in the cold chain, and how they can help. “Once the impact fully hits, capacity will tighten up. Fleets that were working on tighter margins, and utilizing these drivers, will start to go out of business.” [32.32] PLM’s ColdLink and TrustLink technology-enabled solutions, and how they’re leveraging trailer telematics to deliver results for customers. “Don’t manage the 150 trailers you’ve got out by looking at 150. Manage the one you’ve got a problem with – set your exceptions… People do what you inspect, not what you expect.” [38.13] How PLM use telematics to track emissions. [39.25] A selection of case studies exploring how PLM help clients reduce carbon, save fuel, and reduce costs with their solutions, from a shift to electric vehicles to old-to-new replacement. “Nobody goes green until it pays green.” [43.53] Don’s final words of advice. “This period of time is all about managing risk. Do you really want to put your money into an asset that’s going to depreciate immediately?” RESOURCES AND LINKS MENTIONED: Head over to PLM Fleet’s now to find out more and discover how they could help you too. You can also connect with PLM Fleet and keep up to date with the latest over on , or , or you can connect with on LinkedIn. EXCLUSIVE OFFER: Get: 10% off a rental order with PLM Fleet until March 31. Quote *PLM Rental LTSC.* Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40495465

530: Navigate Supply Chain Disruption and Resilience, with ProcureAbility 03/11/2026

530: Navigate Supply Chain Disruption and Resilience, with ProcureAbility Carlos Perico of ProcureAbility talks about supply chain resilience in 2026; tariffs & disruption; supplier relationships; & key strategies for the future. IN THIS EPISODE WE DISCUSS: [03.47] An introduction to Carlos, and how his international experiences helped shape his career. “I’m passionate about travel, culture, food – and my career has supported that... My career has been very relationship driven, and that international exposure has helped me tremendously.” [07.40] An overview of ProcureAbility – who they are, what they do, and how they help their customers. [09.11] The current landscape of ongoing disruption, the biggest industry challenges in 2026, and Carlos’s advice to help businesses stay on top. “Change is the only constant… We’re getting more resilient – because of practice! But the impact is real.” [15.16] What supply chain resilience really means in 2026, the power of strategic partnerships, and the importance of traceability. “It means knowing your risk and how you can manage it. And it implies you understand there’s disruption ahead – in supply chain, we can’t be naïve… ‘Things will change and I need to adapt’ should be your operational model.” “You need to have strategic partners. You need to understand your supply chain… Can we invest together, share information, co-create so we’re more agile together?.. It’s in our best interests to work closely, but that doesn’t come easy.” [26.20] What ProcureAbility’s recent survey, in partnership with ProcureCon, reveals about the biggest challenges in 2026, and how supply chain leaders are navigating impacts from disruptions to shortages. [32.18] With tariff instability set to continue in 2026, how the issue interplays with other core industry challenges. “There’s a lot more cost. But that hasn’t completely translated to the consumer… The market was expecting it to be worse. That tells me that the middle guy is the one absorbing that, and CEO's are hoping they can ride the wave. That’s not sustainable.” [35.36] How equipped organizations actually are to adapt to tariff instability. “The lack of visibility is the biggest risk.” [38.01] Changing supplier relationships: what organizations now expect from their suppliers, whether or not suppliers are actually meeting those expectations, and why it’s crucial to remember that the best client-supplier relationships are two-way. [44.03] The next steps listeners should take to navigate disruption and resilience in 2026. RESOURCES AND LINKS MENTIONED: Head over to ProcureAbility’s now to find out more and discover how they could help you too. You can also connect with ProcureAbility and keep up to date with the latest over on or , or you can connect with Carlos on . If you enjoyed the show and want to hear more from ProcureAbility, check out . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40396330

529: Empower The People Who Power The World, With Samsara 03/09/2026

529: Empower The People Who Power The World, With Samsara Tim Nagy of Samsara talks about tech & AI: what workers really think; agility; retaining talent; & shifting from reactive to predictive road safety & logistics. IN THIS EPISODE WE DISCUSS: [02.41] An introduction to Tim, his role as a sales engineer, and a reminder of how Samsara helps their customers. “You get two different kinds of engineers: the kind who don’t really want to be out in the field talking to customers, they do the coding and product development. And then you get my team, who love to be out there. We get to see a lot of different tech, and a lot of different businesses!” [04.34] The biggest conversations happening at Manifest 2026, are about the impact of AI across the industry. “There’s a lot of talk about the impact of AI on supply chain and operations.” [06.59] How Samsara can monitor real-time issues, from weather to driver behavior, to help businesses shift from reactive to predictive road safety and logistics. “Our job is to prevent accidents before they happen and AI, tech in general, is making that possible now. We’re able to detect when a driver is becoming drowsy… and tell the driver to pull over.” [09.56] Samsara’s recent advert at the Super Bowl, and their first celebrity coaching avatar. [11.42] How Samsara see workers thinking about technology and AI, and a real-world example of driver feedback on Samsara solutions. [14.33] How technology and AI can help businesses attract and retain talent, and Samsara’s success with the gamification of driver safety. “Driver churn is a big issue, it’s hard to keep people employed and happy in a role that can be physically challenging and difficult… When you make their lives easier, it makes the world of difference.” [17.41] The continuing problem of data siloes, how Samsara are helping bridge the gap, and why that’s so important. “Companies have data in many different systems – even in physical operations, it’s not uncommon for us to speak to people who have more than 10 systems just for transportation. And when data exists in different environments, it’s almost impossible to make any correlations between it – even with AI.” [22.01] Why unification is so important, and how siloes prevent the success of new technology projects. [23.31] The role of technology in supply chain agility. [25.56] From routing efficiency to idling reduction, how sustainable decisions can also be leveraged for cost savings. “A big part of environmental responsibility comes from using fuel efficiently, but right now it’s surprising how many vehicles are still idling in supply chain fleets… If you take control of idling you can really drive down cost, and help the environment.” [28.48] The big challenges and opportunities for Samsara customers and the industry over the next year. RESOURCES AND LINKS MENTIONED: Head over to Samsara’s now to find out more and discover how they could help you too. You can also connect with Samsara and keep up to date with the latest over on , , , and , or you can connect with on LinkedIn. If you enjoyed this episode and want to hear more from Samsara, check out episode . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40363910

528: Is Your Shipping Budget Ready? Survive The 2026 GRIs With Reveel And Paccurate 03/04/2026

528: Is Your Shipping Budget Ready? Survive The 2026 GRIs With Reveel And Paccurate Quinn Nelson of Reveel & Tony Villanova of Paccurate talk about the 2026 General Rate Increase; the current parcel shipping landscape; & keeping costs down. IN THIS EPISODE WE DISCUSS: [02.16] An introduction to Quinn, his background, and role at Reveel. [02.49] An introduction to Tony, his 25-year industry career, and role at Paccurate. [04.23] The current parcel shipping landscape, and the key industry factors that have led us here. “Carriers are incredibly focused on generating revenue, specifically increasing the revenue per shipment of all packages in their network.” [06.09] The 2026 GRI, why it looks different to previous years, and why it’s more important than ever to have strong transportation technology and packaging partnerships. “Although the increase is that same 5.9% we’ve seen historically, the carriers are actually moving to non-stop pricing changes throughout the course of the year… They're coming with a 'death by a thousand cuts' mentality.” [11.52] The changes carriers have made to target large and inefficient packages in their network, and how good data visibility and packaging can help mitigate these price increases. “Carriers are narrowing their ideal package profile, as much as they’re trying to narrow in on their ideal customer, to get those inefficient packages out of the network.” [16.57] The ‘what, where, and how’ of solving problems with data visibility, the power of continuous improvement in partnership, and how data visibility and packaging optimization solutions can work in tandem to drive results. “The improvement is cyclical… It doesn’t matter which way the data is coming, we feed each other.” [19.50] Why it’s typically been so difficult to make changes to packaging, and how Paccurate makes it easier. “Packaging touches everything – warehouse layouts, automation, labor… But not many companies have packaging engineers that can look at this dynamically. So you end up static.” [24.38] How improved transportation data visibility is helping businesses identify and realize opportunities for cost saving, and the power of negotiation capital. [28.51] Why transportation networks are like onions, and how ‘peeling back the layers’ can help you fully understand your costs and the underlying reasons for them. [30.20] Where AI will have the greatest impact on the transportation data visibility and optimization space. “The transportation industry is really well situated to get a lot out of AI.” [32.07] How a combination of real-time data, agility, and packaging optimization can bring a real competitive advantage. “We’re in such a rampantly changing environment. Every day there’s something new. So using technology solutions and data visibility to stay on top of what’s changing allows you to be a proactive shipper instead of a reactive one.” “An educated shipper is a carrier’s worst nightmare.” RESOURCES AND LINKS MENTIONED: Head over to Reveel’s now to find out more and discover how they could help you too. You can also connect with Reveel and keep up to date with the latest over on , or , or you can connect with or on LinkedIn. If you enjoyed this episode and want to hear more from Reveel, check out: You can also hear more from Paccurate: . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40310200

527: Automate Global Freight, with Cervo AI 03/02/2026

527: Automate Global Freight, with Cervo AI Troy Shen of Cervo AI talks about what they do; simplifying customs, compliance & tariffs; people & tech; & how Cervo is changing the narrative for startups. IN THIS EPISODE WE DISCUSS: [03.28] An introduction to Troy, his background, and how the U.S.-China trade war – and the power and fragility of global trade – ultimately inspired him to build Cervo AI. “My Dad came to the US with $50 in his pocket, and the American Dream.” [06.21] Why logisticians are tired of being burned by tech start-ups, the impact on trust across the industry, and what sets Cervo apart. “With every wave of innovation, there are many companies that over-promise and only a few that actually deliver on those promises.” “Ultimately, building a world-class solution in this industry isn’t achieved by just being good at the technology or just having the domain expertise. It really requires a combination of tech expertise and an obsession with the problem space.” [08.00] The range of business ecosystems across the industry, from digital-first to manual and paper-based. [09.48] An overview of Cervo AI – who they are, what they do, and how they help their customers. [10.30] The ideal customer for Cervo AI. [12.25] What the current customs landscape means for forwarders and brokers and, from tariffs to compliance, the biggest challenges making an impact right now. “It’s a crazy time in the customs world. Entries that used to take minutes can now take hours or even days because of the constantly-changing complexity… And this introduces more compliance risk, which creates further downstream cost for both customs brokers and forwarders.” [14.19] How Cervo AI are helping to give control back to their customers in this complex, changeable landscape. “Teams can process three to four times more entries on the customs side or they can save about 30 minutes per shipment on the operations side.” [17.16] The balance between people and technology as AI replaces manual work, what the human side of logistics is going to look like, and the Japanese principle that guides the team at Cervo. [19.39] The problem with change management, and Troy’s advice for leaders looking to drive change and build AI-enhanced operations that actually make an impact. “AI isn’t the right fit for every company today. But the biggest barrier is rarely the technology. It’s often the internal alignment within the organization.” [23.16] A case study detailing how Cervo AI helped a key customer achieve over 80% reduction in manual processing time with over 95% accuracy and position for a longer-term transformation, and why AI is a service enhancer, not a detractor. [25.27] What the integration and onboarding process looks like with Cervo AI, for both technology and operations. “It’s about being a partner, not just a vendor.” [27.44] Cervo’s predictions and focus areas for 2026. RESOURCES AND LINKS MENTIONED: Head over to Cervo AI’s now to find out more and discover how they could help you too. You can also connect with Cervo AI and keep up to date with the latest over on , or you can connect with Troy on . Check out our other podcasts . /episode/index/show/2babestalksupplychain/id/40279190

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