Episode 4: Keira Tunnah
Material Changemakers
“Let go of expectations and embrace unexpected outcomes” — that’s the mantra Keira Tunnah has lived by, both in her personal life and in her career. From changing both state and city and having twins during Covid lockdown, to making the jump from banking to gaming, Keira’s life has been constant change. And she wouldn’t have had it any other way. Keira Tunnah, the former head of loyalty and customer experience at EB Games and now the manager...
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Episode 3: Guillaume Papillon
Material Changemakers
Over 17,000 kilometers from the small rural town he grew up in on the western coast of France, Guillaume Papillon found his home in Australia because it embodied the guiding philosophy of his life: always be open to new things, and never be satisfied. Joining Material’s Ben Mooney on this episode is Guillaume Papillon, the head of marketing communications at Mable, the largest online platform in Australia designed to find independent support workers. In this conversation, Guillaume and Ben discuss how being a changemaker and being a challenger...
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Episode 2: Patrick Condliffe
Material Changemakers
From the pressure cooker of being a high-end chef, to shaping learning experiences in education, to driving customer growth and experience for Amaysim, one of Australia’s leading telcos, Pat Condliffe is a master of reinvention. In this conversation with Material’s Ben Mooney, Pat shares lessons learned from each iteration in his career — and how he now brings that experience and philosophy to getting the best out of the teams he manages. He talks about how he translated the process of self-reinvention into the process of reinventing...
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Episode 1: Katja Forbes
Material Changemakers
Katja Forbes always says yes to adventure: “Let’s try it once and see what happens.” In this conversation with Material’s Ben Mooney, Katja discusses how she’s brought that attitude to her work with AI — how it grew from being an on-demand tutor to help her code in Python to a “thought partner” tool that amplifies her thinking and connections, and how she’s now helping other CX leaders take advantage of AI’s potential while navigating heavily regulated spaces like banking and financial services. Katja and Ben also talk about the rise of machine customers and how...
info_outline“Let go of expectations and embrace unexpected outcomes” — that’s the mantra Keira Tunnah has lived by, both in her personal life and in her career. From changing both state and city and having twins during Covid lockdown, to making the jump from banking to gaming, Keira’s life has been constant change. And she wouldn’t have had it any other way.
Keira Tunnah, the former head of loyalty and customer experience at EB Games and now the manager of customer service performance and analytics at Suncorp Group, joins Material’s Ben Mooney on this episode. In their conversation, Keira and Ben discuss how she has embraced disruption and learned to follow where it leads, how she taught herself about digital marketing and AI and integrated best practices of both into the highly regulated banking space – and the challenge of learning the ins and outs of Pokémon cards after years of studying foreign exchange products.
Hosted by Ben Mooney — Managing Director, APAC at Material
Having lived in multiple countries, led global teams, married and fathered three kids, change is something Ben knows all too well – which gives him the perfect background to explore the topic of change and its impacts around the world. In the Changemakers podcast, Ben, Material’s Managing Director for Asia-Pacific, focuses on illuminating guests’ stories, key moments and navigation points through their change journeys. An experienced interviewer, Ben previously hosted a series called The Business of Transformation.
Featuring Keira Tunnah — Ex-Head of Loyalty & Customer Experience at EB Games
Keira Tunnah is a marketing and CX specialist who loves turning data, creativity and real-world insight into meaningful customer experiences. Currently the Manager of Customer Service Performance & Analytics at Suncorp Group, Keira brings a rare blend of corporate discipline and fast-paced retail know-how to her work. Her professional journey spans more than a decade at NAB followed by her time as Head of Loyalty & Customer Experience at EB Games. Keira’s known for her people-first approach, practical problem-solving, and her ability to translate complex data into experiences that genuinely resonate with customers. A Mum of four tiny humans, Keira embraces chaos in her personal and professional life and prides herself on being a "get things done" guru.