Carl-Gould-#70secondCEO-Whats Really Going on Here
Carl Gould #70secondCEO
What's Really Going on Here? Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results. Just keep asking this over and over and over again until your team gives you the answer you like. What's really going on here? Client's not happy, they're just not happy with us. What do you think's really going on here, Bobby? Wow, we got there late. Yeah, so Bobby, what do you think's really going on with that? Frickin' truck is broken down three times in a row that van that takes us out there. Yeah, yeah, that sucks. What do...
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Carl-Gould-#70secondCEO-Identify The Issue
Carl Gould #70secondCEO
Identify The Issue Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results. So, identifying the issue, we are looking for the cause, not the symptom. It's good to know the symptoms, but we need the cause, okay? So I'll give you an example, all right? Let's identify what the issue is in this particular situation, okay? A client of ours just built a brand new state-of-the-art building in New York City, okay? Multiple floors that requires elevators. They had the latest and greatest elevator system go in. It is...
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Carl-Gould-#70secondCEO-The Path To Doing Nothing Pt. 2
Carl Gould #70secondCEO
The Path To Doing Nothing Pt. 2 Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results. So our objective is we want them to solve problems independently with minimal input from you other than approval, minimal editing, and then an authorization to go forward with the proposed solution, right? Or if they can't solve it all the way, maybe the problem is way beyond their scope or there's information they're just not aware of or they don't have that budget authority or they just maybe they just noticed something...
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Carl-Gould-#70secondCEO-The Path To Doing Nothing
Carl Gould #70secondCEO
The Path To Doing Nothing Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results. We want them to come to us with a variety of solutions, but in a structured way. Because you as the manager, you wanna know how they arrived at that solution. So you can give the tweaks. So it's not just enough to say, hey there's a flat tire, I'm gonna replace the tire. Hold on, what got us here, what are the options, and what is your choice? So I can see parameters we're working on, all right? So just as a summary, you...
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Carl-Gould-#70secondCEO-Problem Solving Model
Carl Gould #70secondCEO
Problem Solving Model Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results. Now this is gonna take discipline from you as a team member because, as their manager, because you can't allow them anymore to come to you with just the problem. They have to come to you with not only the problem, well defined, and then more than one solution. So you can pick your max now. Your job is to have your team come to you, hey, we noticed this one problem, hey, there's a challenge with this one client. Hey, this client...
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Carl-Gould-70secondCEO-Responsibility vs. Authority
Carl Gould #70secondCEO
Responsibility vs. Authority Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results. There's a difference between responsibility and authority. You will delegate authority, but never responsibility, right? At the end of the day, you're still in charge of your team. Your team screws up a year from now, it's on you. Now, authority is, okay Dan, I give you the authority to make this decision. You bring us to this point in the project and so-and-so will take over from there, so-and-so will take over from there. But...
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Carl-Gould-#70secondCEO-Your Team Needs to Know What Right Looks Like
Carl Gould #70secondCEO
Your Team Needs to Know What Right Looks Like Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results. Some confidence, they go to moderate to high confidence, and they go to high confidence. That's your job. Your job's on the top row. As their leader, their trainer, their coach, you need to make sure that they start out here and end up there. If they are not high confidence, then you can't trust them to make the right decisions or the right course correction as it goes along. And you'll always be drawn...
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Carl-Gould-#70secondCEO-2 Compliments to 1 Piece of Coaching
Carl Gould #70secondCEO
2 Compliments to 1 Piece of Coaching Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results. We are specific is the degree you can let go and be a coach. If you haven't prepared them, they don't know the system, and you become high supportive, you are asking for a train wreck. You are asking for big problems because then they're just gonna be like, oh, oh, okay, we can do what we want now. And then they'll misinterpret what needs to be done. So in the third quadrant, when we get into...
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Carl-Gould-#70secondCEO-Reward Them For Doing Right
Carl Gould #70secondCEO
Reward Them For Doing Right Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results. You do take in their feedback, but you're making the decision. You're the leader, and it's important that in the beginning, you take full responsibility. You say, here's our scope of work, or here's our project. I've taken in, we've all contributed, here's where we're going. And you know, speak now or forever hold your peace, great, now we get started, okay? We're still high directive, but we now wanna have high supportive...
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Carl-Gould-#70secondCEO-Want vs. Dont Want
Carl Gould #70secondCEO
. Want vs. Don't Want Hi everyone, Carl Gould here with your #70secondCEO. Just a little over a one minute investment every day for a lifetime of results. When you had to explain what you wanted to another person, what you don't want or what you want. But what we want to do going forward is we want to do both. So I would like when we start our meeting today for everyone to have lunch before we get going. But what I don't want is I don't want lunch to go past 1 o'clock. Now you at least have guardrails, you have some measure of expectation. So think of a time when you have to explain something...
info_outlineDo You Own It? - Part 2
Hi everyone, Carl Gould here with your #70secondCEO, just over a minute per day for a lifetime of results.
I was like “Oh, okay. Uh what’s my number?” And he says, “23 percent.” And I was like, “Really? Do you think I’m stealing from you?” And he said, “No, you’re new to the job.” And he says, he was a real smart ass, he goes “We think you stink at your job. You know, and so but if in three months it’s still over 21, yes, we would think that you are stealing from us.” So, he gave me some techniques on how to bring it down. And now I remember what landed with me: he said, “You own that.” Right? Now, he put me in charge of one line, but that one line has a lot of implications. So, I’m over here, box number two, owner Carl, and the success metric is 19-21%. Now, to this point, I thought my job was to pour good drinks. However, I started to realize other factors are affecting my results.
Like and follow this podcast so you can learn more. My name is Carl Gould and this has been your #70secondCEO.