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Is Your Practice Culture Holding You Back? — with Lisa Marie Wark, MBA, PhD(c) (Ep. 332)

Beauty and the Biz

Release Date: 10/20/2025

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Lisa Marie Wark, MBA, PhD(c), shares pearls from her new book on how to know if your practice culture is holding you back and how to fix it.

Indeed, welcome to "Beauty and the Biz," where we'll discuss the business and marketing side of plastic surgery.

As always, I'm your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." and consultant to plastic surgeons, helping them get more patients and more profits.

Is your practice culture holding you back?

Specifically, this week on “Beauty and the Biz,” I sat down with Lisa Marie Wark, MBA, PhD(c). Therefore, she shared her insights as a consultant, fractional CEO, and author of the book “Patients, People, Process: A Modern Guide to Culture, Service, and Growth in Private Practice.”

Moreover, after more than 20 years behind the scenes of medical practices, Lisa has seen everything. Consequently, she knows what makes teams thrive — and what makes them toxic. Additionally, in this episode of “Beauty and the Biz,” she explains how culture can make or break your success.

Specifically, here’s what we cover:

  • The No. 1 sign of a dysfunctional culture (most surgeons miss it)
  • How “loyal” employees can quietly block growth — or worse
  • Simple process changes that keep you profitable and sane
  • Leadership habits that turn burnout into high performance

Furthermore, if your team feels flat or your revenue doesn’t match your workload, this episode of “Beauty and the Biz” is for you. Similarly, Lisa shares a shocking story about a “trusted” manager who embezzled hundreds of thousands of dollars — and how to make sure it never happens to you.

Finally, practices that score highest on the Practice Growth Scorecard consistently outperform their peers. Therefore, don’t guess where you stand — know for sure.

👉 Start the Scorecard Now

Practice Growth Scorecard

Enjoy!

Catherine Maley, MBA

Practice Growth Resources:

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Catherine Maley, MBA:

Everybody that’s going to wrap it up for us today on Beauty and the Biz.

If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.

If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.

And we will talk to you again soon. Take care.

"The fastest way to success is to model other successful surgeons who have what you want, but you can only see their results, not the path they took to get there.

So, you continue to jump from one thing to another, hoping to find something that will work for you too, but it rarely does. So, try this shortcut instead. It’s guaranteed to move you forward. I compiled my intellectual property to grow cosmetic revenues, everything I’ve gleaned over the years into one playbook of the most successful practices and what they do to win.

Go to www.CosmeticPracticeVault.com and let’s grow your cosmetic revenue."

 

Visit Lisa Marie Wark's website

#lisamariewark #patientspeopleprocess #cosmeticsurgerybusinessbook

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