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Social Media Strategy, Intentional Marketing & Engagement with Hannah Balliet | Brand Retro Ep. 94

Brand Retro with Cyberdogz

Release Date: 02/20/2024

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In this Brand Retro episode, Mike Brevik talks with Hannah Balliet of Ugly Mug Marketing about social media strategy and what actually drives results beyond surface-level engagement. Hannah shares how intentional, purpose-driven social media helps brands understand platform dynamics, audience behavior, and build predictable marketing systems that generate leads and sales.

Who’s the Guest?
Hannah Balliet is the passionate and purposeful leader of the Social Media Department at Ugly Mug Marketing. Over the past 4 years, Hannah has grown her department by over 340%, and has worked alongside hundreds of small business owners and entrepreneurs as they navigate the ever-changing digital marketing landscape.

Her key focus is helping businesses build predictable marketing systems that consistently produce leads and sales. From private clients to social media masterclasses, Hannah brings her expertise and energy as she teaches clients how to use social media to scale their business, generate leads and achieve RESULTS.

Highlights
03:18 Hannah’s new role as the director of communications, which included developing a cohesive strategy aligned to the companies' needs
07:22 Stepping into the role for the Ugly Mug Marketing
13:13 How intention and strategy are key elements in social media marketing, and how these aspects are continually adjusted for optimal results
15:22 Why you should have a solid strategy in social media marketing
17:01 The importance of realizing that businesses can have multiple customer avatars
19:28 Identifying the primary platform where your audience is and focusing your resources there
23:46 Different payoffs from various investments
26:34 Importance of creating success and then the challenge of replicating it in a constantly changing marketing environment
29:38 How vanity metrics like total followers or likes do not necessarily equate to business success
34:01 Investigating bad reviews to improve overall business services, as it is all part of the customer experience
37:56 The 'natural progression' of a customer journey from being strangers to becoming friends, customers, and eventually evangelists for the business
41:02 The value of delivering quality after the sales process, and living up to the promise made to the customer

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