Primacy and Recency For Speakers (Part One)
THE Presentations Japan Series by Dale Carnegie Training Tokyo Japan
Release Date: 03/17/2025
THE Presentations Japan Series by Dale Carnegie Training Tokyo Japan
“That has to come out”. “Why?”. “It might offend women in the audience”. “But this example is totally in context with what I am saying”. And so it went on. This was my first bruising encounter with cancel culture. Living in Japan this third time since 1992, I have been outside the cancel culture debates sweeping America. Until now. The speech I was going to give would be videoed and go global, including to America. Perplexed, confused, insulted – these were the emotions I was confronting upon hearing I had to make that...
info_outlineTHE Presentations Japan Series by Dale Carnegie Training Tokyo Japan
Our event speaker was a well-coiffed and well appointed senior executive in one of the world’s biggest corporations. The topic was on building your personal brand. A good crowd had turned out to pick up some pointers. Anticipation gradually turned to disappointment though, as the talk unfolded. The slant taken was how to project your brand “within” this gargantuan monster. How to climb their thousand foot high greasy pole. As with other luncheon speaker events, you had a chance to meet people beforehand and then engage with your table mates over the meal. I...
info_outlineTHE Presentations Japan Series by Dale Carnegie Training Tokyo Japan
This is horrible. Man, this is so bad, what were they thinking? I am watching a video of a leader asking for some major changes to the organisation’s finances and he is doing a woeful job of it. They have a dedicated Coms team, there are talented people in the leadership group, so I am asking myself how could this train wreck come to pass? I was also thinking, “you should have called me, I could have saved you a lot of wasted opportunity with your messaging”. Too late now, the video is out there for all to ignore. This is a classic case of people who...
info_outlineTHE Presentations Japan Series by Dale Carnegie Training Tokyo Japan
It makes sense to be authentic when presenting, because this is the easiest state to maintain. As someone wise once noted, “if you are going to be a liar you need a stupendous memory to keep up with who you told what”. Presenting is something similar. Maintaining a fiction in front of an audience takes a lot of skill. In fact, if you have that much skill, why worry about faking it in the first place? Well, there is a place for fakery when presenting, but we need to know when is appropriate. We know that the way we think about things influences how we well we...
info_outlineTHE Presentations Japan Series by Dale Carnegie Training Tokyo Japan
When I read this quote from Nobel Laureate Herbert Simon from 1971 that “ a wealth of information would create a poverty of attention” I thought about its ramifications for presenters. Today, we are firmly swimming against a King tide of information overload, so Simon’s dystopian prophecy has come to fruition. This is the Age of Distraction for audiences. They are gold medal winning poor listeners and yet we have to present to them. We know that storytelling is one sure fire way to snaffle their attention and yet that path is littered with landmines. Very few...
info_outlineTHE Presentations Japan Series by Dale Carnegie Training Tokyo Japan
The largest meeting venue in the office complex was big enough to handle hundreds of people and it was packed. This presentation involved all the senior heads of the Department going through their strategies for the coming year. One after another, we took to the stage and spoke about our areas of responsibility. I was one of the five who spoke. My turn came after a particular colleague who was a numbers wiz, a brainy technical expert. He didn't like the way I presented. He went around telling other colleagues I was all style and no substance. I just laughed when I heard that flat earth...
info_outlineTHE Presentations Japan Series by Dale Carnegie Training Tokyo Japan
I listen to some podcasts on writing, trying to better educate myself on the craft. I was hopeless at English at school, so the rest of my life has been a remedial fix in that department. Fundamentally, these podcast authors are aimed at fiction writers, rather than non-fiction scribblers like me. A lot of what we do in business on our dog down days may seem like we are living a fiction, when the numbers are not there or the results are dragging their sorry backside along the ground. Despite these self-recriminations about our situation, we are in the non-fiction storytelling...
info_outlineTHE Presentations Japan Series by Dale Carnegie Training Tokyo Japan
Presentations have become tediously monochrome. The speaker speaks, the audience sit there passively taking it all in. After the speaker’s peroration, they get to offer up a few questions for about 10 to 15 minutes or so and then that is the end of it. With the pivot to online presentations, the fabric of the presentation methodology hasn’t changed much. We sit there peering at the little boxes on screen, hearing a monotone voice droning on. We listen to enquiries from others submitted beforehand or we may actually get an open mic opportunity to ask our questions...
info_outlineTHE Presentations Japan Series by Dale Carnegie Training Tokyo Japan
Many people break the rules of presenting, usually unknowingly. They have Johari Window style blind spots, where others know they are making mistakes, but they themselves are oblivious and just don’t know. This is extremely dangerous, because when you don’t know, you keep hardening the arteries of your habit formation. It is diabolically difficult to break out of those habit patterns once formed because you become comfortable with sub-standard performance. On the other hand, breaking them for effect, is very powerful and can be a tremendous differentiator in a world of...
info_outlineTHE Presentations Japan Series by Dale Carnegie Training Tokyo Japan
Bonseki is a Japanese art creating miniature landscapes, on a black tray using white sand, pebbles and small rocks. They are exquisite but temporary. The bonseki can’t be preserved and are an original, throw away art form. Speaking to audiences is like that, temporary. Once we down tools and go home, that is the end of it. Our reach can be transient like the bonseki art piece, that gets tossed away upon completed admiration, the lightest of touches that doesn’t linger long. Of course we hope that our sparkling witticisms, deeply pondered points and clear...
info_outlinePrimacy refers to the beginning of something, as it enters our brain. This new entity has a powerful impact on our memory and our concentration. To muscle itself into our existing brain thought stream, takes a lot of mental energy. If successful, the new direction grabs us more powerfully than continuing with the same existing thought pattern. Recency is focused on the last thing we have heard. One of the narky criticisms of some people is that the thoughts we share with you are the result of our most recent conversation. We tend to remember the last thing we heard. That makes a lot of sense doesn’t it, but what does this mean for speakers?
Are we only able to have our audience remember our openings and closings of our speechs? Yes, the audience will certainly most easily recall the first and last pieces of information. They will also strike an impression of us, on the basis of our first and last visual and vocal touches. Obviously, we need to plan for and control the delivery of all of this opening and closing business, but we can go beyond that. There will also be numerous other opens and closings going on during the audiences’ busy day. How do we shove all of those completely aside and dominate the minds of our audience. We want them to absorb our message and to exclude all other competing thoughts?
Why do we have only one opening and one closing? Could we break the talk up into chapters? Each chapter is given a gangbuster opening and closing for that particular thought or point we want to convey. Could we bring some physical action to the fore to differentiate the chapters and lift the audiences’ engagement with us? This is only possible if we switch up our thinking about what is achievable with a talk. The speaker’s normal fare is the same as everyone else’s normal fare. We are immediately at a disadvantage to stand out from the crowd. Sadly, we are at one with the speaker push, fitting in with standard operating procedures and methodologies. We become another grey automaton lined up with all the other robot speakers. Let’s stop doing that.
In a forty minute talk, there will be room for around seven to eight chapters, an opening and the first close before the Q&A, then the final close. Let’s change up the opening at both the mental and physical levels. We want an opening statement, question, quote, testimonial or story that rocks the audience back into the folds of their seat and makes them take note that they are strapping in for a major ride here today. This shatters everything that came before for them up until that point. We must extinguish their previous thoughts and proclivities. This is especially so, if you are one of a number of speakers tumbling along one after another, launching forth on some worthy topic.
Let’s organise some crew, instead of always going solo. If there is a switch between you and the MC or the previous speaker, there is always some dithering around with the tech to get the laptops exchanged and your slides up. This drains the lifeblood of your first impression and the energy in the room simply tanks. The MC roars, “Ladies and Gentlemen, the incomparable, the amazing, the stupendous Dr. Greg Story. Please welcome him to the stage, because he is going to totally rock our world today”. You scramble up on stage and are immediately bent over like an old, old man, head down, trying to get the laptop hooked up to the projector. This unwanted intrusion into the opening segment continues while you are zipping around with your mouse, looking to boot that slide show up. This lull in proceedings has cratered the impact of that powerhouse MC introduction. It has now effectively been driven down to a pathetic whimper. People have whipped into scrolling through their Facebook, LinkedIn or email, ignoring you while you get your act together. The opening’s marvellous, magical momentum has melted away.
Why not get someone else to handle the logistics, so that you can get straight into your talk? They set it all up while you are already speaking to the audience. At the right moment they leave the slide advancer for you on top of the laptop, gracefully glide off stage and leave you to continue solo. This way we float directly onto the power stream of the MC and then take the audience even higher with our own energy. Yes, we need to have a lot of energy at the start, because remember there are two bodies on stage. We want to monopolise the audience’s attention for ourselves. We purposely stand on the far side of the stage, to draw everyone’s looking line away from the tech God and have the audience focus on us instead.
In Part Two, we will go deeper with our entry and exit points of the chapters and then how to choreograph the big crescendo for our polemic’s sparkling conclusion.