Episode #574: Elevate Fitness Evolution-Real Estate, Recovery, and Community Impact With Tom Muller

In this episode of HALO Talks, host Pete Moore sits down with long-time friend and industry veteran Tom Muller, owner of Elevate Fitness in Syracuse, NY. With roots that stretch back to the Gold's Gym days, Tom shares his journey through decades of shifting trends, club expansions, and the pivotal decision to rebrand and tech-enable his business for the modern member experience. From innovative fitness programming and thriving tennis and swim programs to the impact of major local investments like Micron and Amazon, Tom reveals the strategies that have kept Elevate thriving in a stable, but fiercely competitive market. 

Tom has always focused on building strong programming for his clubs. Under his guidance, both locations have developed powerful personal training programs and dynamic group exercise offerings. Group X classes, including yoga and Pilates, are a highlight, and Tom even launched a dedicated Pilates studio for reformer sessions. As fitness trends changed, he also transitioned away from spinning classes, transforming that area into a personal training studio and expanding turf areas.

Whether you’re a fitness entrepreneur, club owner, or just passionate about the HALO sector, you’ll find plenty of actionable insights in what Tom has gone through. Stay tuned for a deep dive into leadership, community, and the evolving future of fitness in Upstate New York!

Regarding keeping clubs relevant Muller states, "I think we've done a decent job of keeping our capex up, staying relevant, and having the clubs new. I mean they're built in the 70's! And I don't think when you walked in you probably didn't think you were going back in the 70's."

Key themes discussed

• Club evolution and facility repurposing.
• Strength training’s resurgence in fitness trends.
• Member-focused tech and software upgrades.
• Layered memberships and revenue strategies.
• Impact of local economic developments (Micron, Amazon.)
• Tennis and swim programming excellence.
• Real estate ownership and long-term club investment.

A Few Key Takeaways: 

1. Club Evolution & Adaptability: Tom shares his story from Gold’s Gym to Elevate and explains how adapting the club’s facilities (converting tennis and racquetball courts to new amenities, etc) has been key to staying current with industry trends and maintaining relevance in the community.

2. Focus on Programming & Membership Layers: A strong emphasis is placed on diverse programming: Personal training, Group X classes, Pilates, yoga, and more. Tom also highlights the move to layered memberships, allowing for upselling and greater value for members, especially through services like recovery centers.

3. Leveraging Technology: Switching to an integrated platform like Zenoti streamlined operations, combined all member-facing tech under one roof, and has allowed Tom and his team to better track member behavior, manage layered memberships, offer targeted promotions, and drive revenue more efficiently.

4. Real Estate Ownership as a Strategic Advantage: Owning the club real estate provides flexibility for ongoing capital improvements. Muller underscores how continuous investment in capex helps keep the clubs up-to-date and competitive, especially crucial in a stable but slowly evolving market like Syracuse.

5: Strength in Tennis, Swimming, and Community Roots: Tom mentioned that tennis and swim programming are extremely stable parts of the business, with strong staff and high-quality instruction leading to waiting lists despite competition. Tom's approach is to “grow where you’re planted,” mastering the local market and building deep community ties rather than spreading too thin or constantly pursuing greener pastures.

Resources: 

• Tom Muller: https://www.linkedin.com/in/tom-muller-elevate-fitness   
• Elevate Fitness: https://www.elevatesyracuse.com 
• Integrity Square: https://www.integritysq.com
• Prospect Wizard: https://www.theprospectwizard.com
• Promotion Vault: https://www.promotionvault.com
• HigherDose: https://www.higherdose.com