1060. Retention Over Acquisition: The Secret to Business Longevity
Release Date: 09/16/2024
1079. Creating a Lean, Mean Profit Machine: Proven Tactics for Entrepreneurs
The Kelly Roach Show
In this episode of The Kelly Roach Show, Kelly explains how to create a lean profit machine by leveraging Six Sigma principles and Lean methodologies to drive sustainable business growth. She shares how these strategies have helped her companies boost productivity while maintaining a culture of continuous improvement. Kelly covers the essential Six Sigma steps—defining, measuring, analyzing, improving, and controlling outcomes—and emphasizes the importance of integrating them to foster feedback loops, leadership integrity, and operational efficiency. She also highlights the power of...
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1078. Building a Scalable & Sellable Business: Essential Strategies for Entrepreneurs
The Kelly Roach Show
In this episode of The Kelly Roach Show, Kelly dives deep into the essential components of building a scalable and sellable business—a key priority for any entrepreneur seeking long-term success. She demystifies the common misconception that scaling is solely about customer acquisition, highlighting instead the intricate balance between scalability and sellability. Kelly shares profound insights on creating a business model that achieves both, focusing on crucial elements like strong leadership, recurring revenue, and transparent financials. This episode serves as a comprehensive guide for...
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1077. Executing a Business Turnaround: Leadership, Team, Strategy, and Execution Essentials
The Kelly Roach Show
In this episode of The Kelly Roach Show, Kelly dives into the essentials of a successful business turnaround, offering strategies for business owners looking to revitalize underperforming ventures or exploring acquisitions. Emphasizing leadership as the foundation of transformation, she draws on insights from her book, Bigger Than You, to illustrate how strong leadership can reshape business outcomes. Kelly introduces a four-step process—Leadership, Team, Strategy, and Execution—that guides listeners in assessing leadership effectiveness, building an aligned and capable team, refining...
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1076. Achieving Low Owner Reliance: Key Strategies for Scaling and Selling Your Business
The Kelly Roach Show
In this episode of The Kelly Roach Show, Kelly shares powerful insights on building a business with low owner reliance by nurturing leadership within your organization. She explains how developing a mentorship program and selecting the right employees for leadership roles can elevate team members while minimizing the business’s dependence on its owner. With seven essential criteria for choosing ideal mentorship candidates—such as stress management, problem-solving skills, and cultural alignment—Kelly highlights the traits that support a scalable, efficient business model primed for...
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1075. Leading with Respect: How Clear Communication Builds Thriving Company Culture
The Kelly Roach Show
In this episode of The Kelly Roach Show, Kelly addresses a listener's question on transforming company culture to foster respect and drive outstanding results. She shares key strategies for building a sustainable, high-performing team culture grounded in mutual respect and growth. Kelly highlights the importance of clearly defining and consistently communicating company values and vision as a foundation for success, while emphasizing self-reflection in leadership to set the tone for a positive workplace. By articulating expectations and actively engaging with team members, leaders can create...
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1074. Leadership Bottlenecks: How to Recognize and Overcome Your Business Limits
The Kelly Roach Show
In this episode of The Kelly Roach Show, Kelly dives into leadership bottlenecks, highlighting how leadership often underpins most business challenges. She reveals that leaders' decisions—or indecisions—are frequently the primary obstacles to success, sharing her own experiences to underscore the importance of decisive action and clear communication. Kelly explains how many business problems stem from leadership issues and stresses that indecision can be as harmful as wrong decisions. She provides actionable insights on recognizing and addressing upper limits within a business, focusing on...
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1073. Year-End Tax Strategies for Business Owners: Expert Tips from John Briggs
The Kelly Roach Show
In this episode of The Kelly Roach Show, Kelly dives into year-end tax strategies for business owners with expert insights from tax advisor John Briggs. As the year draws to a close, proactive tax planning becomes essential for entrepreneurs looking to minimize tax burdens and enhance financial benefits. Briggs shares actionable, easy-to-implement tips, covering often-overlooked areas such as reviewing business entity choices, optimizing deductions, and accurately calculating estimated tax payments. This episode highlights the importance of reassessing business structures—whether LLC, S...
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1072. Flexibility and Fast Recovery: Traits of High-Performing Entrepreneurs
The Kelly Roach Show
In this episode of The Kelly Roach Show, Kelly dives into the "Characteristics of Clients That Win," offering insights for high-performing entrepreneurs on the behaviors and mindsets that drive success. Inspired by Dr. Alexandria Rosa, the discussion explores traits like a beginner’s heart, strong self-leadership, and the power of embracing failure for growth. Kelly highlights the importance of flexibility, quick recovery from setbacks, and consistently "running the reps" in business, akin to athletic training. This episode provides a holistic perspective on aligning personal values with...
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1071. Elite Sales Tactics: Guiding Executives Through a Fast Buying Process
The Kelly Roach Show
In this episode of The Kelly Roach Show, Kelly dives deep into strategies for accelerating the fast buying process with your top-tier elite customers. She breaks down effective approaches to increase conversion rates of high-value clients and drive business growth. Packed with insightful advice and actionable tips, Kelly illustrates how to successfully navigate big deals and create sustainable success. Kelly highlights the importance of a structured sales pathway to consistently guide potential customers through the buying process. She underscores the value of delivering without expecting...
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1070. Becoming a Thought Leader: How to Stand Out by Going Against the Grain
The Kelly Roach Show
In this episode of The Kelly Roach Show, Kelly explores the role of a thought leader in navigating the challenges of going against the grain, where expressing counterintuitive perspectives can be both powerful and polarizing. She shares how integrating faith into her business aligns personal values with professional goals, offering a strategic framework for entrepreneurs to make intentional decisions about thought leadership. Kelly emphasizes the importance of sharing purposeful, solution-oriented messages on social platforms that resonate with one’s core mission and audience. Book a Call:...
info_outlineIn this episode of The Kelly Roach Show, Kelly unlocks invaluable insights into customer retention, highlighting how enhancing the customer experience is key to long-term business success. She emphasizes that thriving businesses go beyond merely acquiring new customers—they prioritize retaining them. Kelly dives into actionable strategies that can significantly boost customer satisfaction and loyalty. She outlines four essential steps to reduce customer turnover and elevate retention rates, ensuring clients feel valued and supported right from the start. She also explores the importance of a strong onboarding process, clear communication of the success journey, and delivering early wins—all crucial elements that lay the foundation for lasting customer relationships.
Also in this episode:
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Balance automated onboarding processes with personal interactions to ensure customers don’t miss crucial information and feel supported.
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Clearly communicate the success journey and milestones customers expect to achieve, providing a structured plan to reach their goals.
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Ensure that your actual product delivery surpasses your marketing promises to avoid customer disappointment and foster loyalty.
Schedule a Free Strategy Call with Kelly Roach
Ready to take your business to the next level? Book a free strategy call with Kelly Roach and gain personalized insights to help you scale your business, improve customer retention, and achieve your goals faster. Don’t miss this opportunity to work directly with a top business strategist—click here to schedule your session today!
Bigger Than You: The Entrepreneur's Guide To Building An Unstoppable Team – https://a.co/d/iXvRjR6
Unstoppable: 9 Principles For Unlimited Success In Business & Life – https://a.co/d/bRczBIv
Conviction Marketing – https://a.co/d/feYNnF5
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