VRTAC Manager Minute: When Systems Connect: A DIF Model Linking VR, TANF, and Employment

What happens when workforce innovation stops focusing on individuals alone—and starts supporting entire families?

In this episode of Manager Minute, Carol Pankow sits down with Lucas Halverson and Kathy Davis of ServiceSource to explore Families Achieving Self-Sufficiency Together (FASST)—a Disability Innovation Fund initiative that’s connecting VR, TANF, employers, and community partners in a powerful new way.

You’ll hear how FASST:

·       Tackles generational poverty through a family-centered employment model

·       Supports disconnected youth and adults with disabilities across multiple states

·       Complements VR services without duplicating them

·       Uses AI-powered job matching and strong employer partnerships

·       Creates real solutions during Order of Selection and funding constraints

This conversation is a must-listen for VR leaders, program managers, and partners looking for scalable, practical models that expand impact without expanding cost.

 

Listen Here

 

Full Transcript:

 

{Music}

Lucas: The big goal is to break the cycle of poverty. We want to create lasting self-sufficiency, reduce the need for benefits and things of that nature.

 

Kathy: The beauty of this project is that it was originally designed for six sites across multiple states.

 

Lucas: We don't intend as a program to supplant programs that already exist, but we do intend to supplement or fill the gaps that exist.

 

Kathy: We are one as part of this project, and you would not have to pay fee for service or contract us. We're already being paid through the grant.

 

Intro Voice: Manager Minute, brought to you by the Vocational Rehabilitation Technical Assistance Center. Conversations powered by VR. One manager at a time, one minute at a time. Here is your host, Carol Pankow.

 

Carol: Welcome to the manager minute. In today's episode, we're diving into one of the exciting initiatives funded through the Rehab Services Administration's Disability Innovation Fund 21st Century Workforce Grants. And these grants were designed to spark new ideas and scalable strategies that help youth and adults with disabilities prepare for and succeed in today's rapidly changing world of work. From artificial intelligence and virtual reality to cross-system partnerships and new ways of engaging employers. These projects are testing innovative models that could reshape how we think about disability employment for the 21st century. And one of those projects, launched just this past year, is led by ServiceSource, and it's taking a unique approach to helping families move toward self-sufficiency and employment. And joining me today to talk about it are Lucas Halverson, project director, and Kathy Davis, one of the key leaders behind this groundbreaking effort. So how goes it, Lucas?

 

Lucas: Hey, good morning Carol. Everything's going very well. Thank you so much for inviting us to talk about our project today. We're extremely excited to be here to talk about our project Families Achieving Self-sufficiency Together. We also call it fasst with two S's. So thanks again for having us.

 

Carol: You bet. How about you, Kathy? How are you doing?

 

Kathy: I'm doing great, Carol, thanks so much for having us. We are definitely excited to speak with you about our grant, which is short for that Disability Innovation Fund.

 

Carol: Excellent. Yeah, I've had a lot of experience talking with other DIF grantees in like the C.D.E.F. We always give them the little alphabet soup label, but there have been different focuses each year that RSA had released the Disability Innovation Fund grant. So it's been really fun to catch up and see what things are happening. So let's dig in. So before we get into the details of your project, Lucas, could you tell us a little bit about your background and how you came to be involved in this work?

 

Lucas: Yeah, absolutely. So my entire professional career is related to helping others. That started as an employment development specialist right after my bachelor's degree, focusing on all things employment placement, support services, community based, competitive, integrated employment. I transitioned from that into helping individuals with more significant disabilities prepare for employment. I've done a little bit of group and individual substance abuse counseling, but largely the last 15 years or so, I've been in the world of vocational rehabilitation in a variety of roles, both on the public side and the private sector side, and was happy through those wonderful years to get my master's degree in rehab counseling and my certified rehabilitation counselor credential. So to present day, I've been with ServiceSorce for over ten years, and when the grant was awarded, I looked at it as an opportunity to still stay in the world that I love of helping people, but knew it would expand my skills and really looked at it as an opportunity to bring a pretty large proposal to life. And so here we are, fresh into the second year of our project and seeing all of that happen. So very exciting.

 

Carol: It's very cool. I love finding people's stories, like how you found your way into this world of work, because we all came in a long and winding road different ways, but make it in. And then once you're in, you're kind of hooked. It's hard to leave. So, Kathy, how about you? How did you come to be involved in this work?

 

Kathy: Well, same. I love people's stories about how they find their vocation. And I have also been serving individuals with disabilities for a very long time, well over 20 years. I started as a volunteer in high school with Easter Seals, and from there, I did volunteer work with therapeutic horseback riding. I eventually also went back to school and got my master's in rehab counseling and became a nonprofit community mental health counselor and a traumatic brain injury program manager. And because of my background in counseling and also a previous master's degree in economics, when the Workforce Innovation and Opportunity Act was being discussed,  and the emphasis changed to or included employers. My econ background and my master's rehab counseling background made me a little bit of a unicorn, and I was hired by a Blind services agency around 2012. And then I also did business relations for them. And then I was hired to start the first business relations program at one of the VR agencies. And really, my golden thread throughout all of my career has been starting new programs. No matter what role I've been in. I love new things, I love innovation, and so DIF has been a perfect fit for me. I'm also working on my doctorate degree, almost finished with that and doing a Pre-ETS dissertation. So I have a really strong interest in evaluation. And so evaluation actually brought me to this project. And I serve as an internal evaluator for it.

 

Carol: Wow, you are a unicorn. Let me say that is exciting. Very fun. Thanks for sharing that. So when you two first saw the grant announcement, what caught your attention and made you want to apply?

 

Lucas: Yeah. So this DIF grant cycle the F grant cycle was the first time nonprofit organizations were eligible to apply. So it was a unique opportunity for ServiceSource. And so our program development team recognized that our agency had the capacity to try to take this on, and also the expertise to successfully apply with a strong proposal, but then also administer and monitor the program successfully. So our organization, ServiceSource, is a leading service provider and employer for individuals with disabilities. So it made us well positioned to deliver impactful outcomes under this project. The DIF grant in general definitely aligns very closely with our mission and our vision and our values. And we have affiliated organizational model that we felt would provide a strategic advantage with this project. So it's allowing us to have a fairly large geographic reach. We have several teams across the country all working together on this project, and it also allows us to leverage partnerships and resources that have already been in existence across these teams and these affiliates to have the greatest impact that we can. And so really, the alignment and the capacity gave us confidence that we could do what this grant needed us to do. And so we're in that second year and really getting rocking and rolling now.

 

Carol: Yeah, I hadn't realized that ServiceSource had such a big footprint because I was familiar with the work ServiceSource did in Florida, and Tina down in Florida and working with the Florida General Agency. In fact, we did a podcast about that and that particular model, and I knew there were little fingers of that kind of had spread out, I believe, into a few different states, but I hadn't realized, like, really how expansive ServiceSource was. So that is an excellent point that it really positioned you well for this. Now your project family is achieving self-sufficiency together. As you said FASST with the two S's. So no, we don't have a typo. If they read the transcript later, we didn't have a spelling error. It is the FASST you really launched at the end of June. I know that first year is always a very big planning year and getting things ready. Can you give us a quick overview of what the initiative is about, and really what motivated your focus on families?

 

Lucas: Yeah, absolutely. Really the high level focus aims to help disconnected youth and disconnected adults with disabilities achieve competitive, integrated employment. In addition, you know, using early intervention workforce reintegration strategies to support long term success. That's where the whole self-sufficiency piece comes in, uniquely for our project. But overall, FASST is, as I mentioned, a multi-state initiative, and we want to empower disconnected adults and youth with disabilities. Our core focus is individuals that are eligible for Temporary Assistance for Needy Families or TANF. So that's part of our eligibility requirement. And the ultimate focus is to remove barriers to employment and to independence. And so we do that by connecting families to community partners such as vocational rehabilitation, training providers, employers. But we also have staff that assist the individuals we're serving, build those critical skills such as job readiness, financial capability. And we have a case manager component to the team. Each team has a case manager to help with that kind of wraparound, holistic approach, to try to knock down as many barriers as possible. The big goal is to break the cycle of poverty, looking at kind of that two generational approach. We want to create lasting self-sufficiency, reduce the need for benefits and things of that nature. So pretty big goals. But we have a solid team that I'm confident can hit those goals with us.

 

Kathy: So and related to goals, we really our project has three overall goals. And as Lucas mentioned, it is to connect disconnected adults to find and retain that competitive integrated employment. But I'll also add that we want to have at least one high quality indicator as part of that employment, and we're helping to support them to retain their employment for at least 90 days. But we're also tracking beyond 90 days. And that's one of the really exciting and fun parts of this project. Unlike vocational rehabilitation, where you'd see a closure at 90 days, we're able to support individuals for the remainder of the project if that's what it takes to help them maintain their employment. The second overarching goal that we have is for the youth, disconnected youth ages 14 to 24. Our goal is to help them gain work skills and then either enter employment or enter education and or complete education. And then finally, the third goal would be to build the system’s capacity with all of our partners to sustain our model and be able to serve more TANF recipients.

 

Carol: I like your holistic approach that you guys have brought up. I know back in the day, as customers would come in the door, and I was working at State Services for the Blind in Minnesota. You're looking at employment, but it's hard to just talk employment right off the get go. If people don't have food or your housing is unstable or you have all the other issues, so you've got to kind of connect all the pieces together. Employment obviously is a very important piece of this, but it isn't the only piece. You got to have it all work together.

 

Lucas: You make a great point, because I realized I didn't touch on the motivation to focus on families as part of this, and it's largely what you just described. You know, we recognize that families are key support systems for the individuals that we're serving. Families strongly influence decisions about anything but including employment and training, career paths. And so our whole focus is trying to have an alignment to that. And again, with our case management, part of our staffing, looking at the barriers, making sure they're addressed to increase those chances of success, because just as you said, there's not transportation, there's not a job. If there's not a house over your head, there's not a job if you don't have food. So all caregiver responsibilities and so the family tie in is really looking at barriers that affect the family. So could be the parent could be a child. But we know how it impacts the household. It creates kind of that ripple effect. And so not addressing it holistically could be a key piece missing. And so kind of the core motivation I guess to capitalize on that is to increase skills, of course, relating to employment, but also to again try to reduce the reliance on benefits as part of that. So knocking down barriers, helping go to work, reducing that need. And one of the key points with our project is as things are evolving, it does align with some of the current different federal agency initiatives. So, for example, children and families is emphasizing employment as a pathway to self-sufficiency. So that's very close to what we're looking at. And another example is Health and Human Services. They're looking at employment and family as the foundation of economic and social well-being. So our project really kind of just fits and plugs into that, because that is what our goal is with the larger focus. But I do think the holistic piece is extremely valuable for this project and will continue to be.

 

Carol: Yeah, you guys are definitely ahead of the curve because when I saw that that you guys had picked TANF, you know, at first I'm like, well that's interesting. Like how did you come to that? You know, to decide you were going to focus on those folks eligible for TANF and kind of make that the centerpiece?

 

Lucas: Yeah. So the program development folks that really dug into the proposal, part of the application process did a lot of research and found that largely there was a disconnect. There are a lot of folks that are eligible for TANF or receiving TANF that were appropriate for other agencies, such as vocational rehab, just as one example. But the tie in often wasn't there. It wasn't happening. And so, as Kathy mentioned, one of our goals is to hopefully have some better pipelines for that. So for folks and entities that are naturally working with individuals with TANF to understanding no important programs such as vocational rehab exist and what that looks like and what the scope is and what they can help with. So it just kind of was a noticed need and kind of became one of the key parts of, of this proposal when it was getting all put together.

 

Carol: I think that's brilliant because you always look at kind of VR can be the best kept secret. People say that all the time, and even though it seems like it would be apparent, like, why wouldn't you, you know, get connected with VR and you're in this program. People don't know that. And it's not necessary that the staff may be working in TANF, even know about VR or what's going on. We don't always do the best job at connecting with all the different partners and other folk out there.

 

Lucas: Another part of that decision to again, ServiceSource operating many programs across the country. There are a couple TANF specific programs that ServiceSource operated for many years, one being in Virginia that partners with the Virginia Department of Social Services, and then another unrelated program in Denver in Colorado. So there's already some knowledge base of that in addition to the research they all did. So it helped us kind of align with one of our corporate strategic goals of expansion and wanting to increase our support to individuals that are eligible for TANF. And so it kind of checked a, checked a lot of mini boxes, both there being a need and interest from our company with our goal of expanding and serving, you know, additional individuals. So it kind of presented just almost a natural opportunity, I guess, as it was all coming together. And I think it gives, you know, a pretty solid opportunity to try to interrupt the generational poverty that exists within families.

 

Carol: Well, that's where the magic happens. There's nothing better than having a project that fits with your own corporate mission. You know, the stars are aligned, things all sync up. It's not like you're having to kind of fit round, peg in a square hole or whatever, the square peg in a round hole, because it's all aligned really well. Now, I understand you recently received approval to expand your focus to include disconnected youth such as those in foster care, the justice system. How does that change the picture of your work going forward?

 

Lucas: Yeah, so kind of a really cool example. So with the DIF grants, one of the key focuses on being innovative and being flexible in changing with what you're finding during your project. And so very early on, not long after we launched the project and began some large increased efforts with outreach almost immediately, there were a handful of situations that involve youth that met the larger definition of disconnected, but didn't quite meet our project eligibility of being in a household that had a parent or guardian eligible for TANF benefits. And so we originally had intended to focus on those youth later in the project. But we talked about it and we did not want to exclude individuals. We knew we had the expertise and interest to serve, and we certainly did not want to risk coming back in the months or years ahead trying to find them. You know, it's kind of like the hot potato. If you have youth that are interested, now is the time. And so we worked with our project officer from RSA and they were very supportive of us expanding our focus to the broader definition of disconnected youth a little bit sooner than we originally planned, of course, but so that expansion includes youth now that are in foster care, the justice system that are low income or don't have stable housing. And so they don't have to have that TANF tie in for, for that kind of subgroup, but still relates very directly to our mission of serving the disconnected youth and adults within the project.

 

Carol: Yeah, I like that. You recognize that, you know, and take advantage of that as you're seeing that. And that's kind of the beauty of these projects, because they do ebb and flow based on how things are rolling and what you write in a proposal. As everything comes to fruition, you realize different things and you're like, oh, you know, maybe we get to pivot or do something a little differently or whatever that may be, or make this addition and it just makes the project better. I love the flexibility that RSA has with the projects to allow that kind of expansion and changes as you're going along. So I understand you've got six teams working across six states under this shared framework. How does that structure work, and what have you learned so far about coordinating across all these different regions?

 

Lucas: Yeah, I'm proud and very happy to report that it's been working incredibly well so far. It's kind of a new experience for our organization as well because it's bringing together multiple affiliated teams, but working collectively on the same project at the same time with shared goals. So from the start, when Kathy and I were putting this all together, one of the elements that really wasn't negotiable was building a sense of community within our team. Since we're all working on the same grant, have the same expectations. We knew if everybody was working in their own silo, it would be, you know, highly unnecessary and really counterproductive to what we're wanting to do. So we spent a lot of time in the earlier stages and continue to with emphasizing cross team collaboration. It's really kind of the key driver to our success and our continued success. And so some of the efforts to make this team that's spread across the country feel like we're all sitting in the same office space together, is having weekly meetings. So Kathy and I lead a weekly meeting with all the grant funded staff, their supervisors, the executive directors for the different affiliates, other subject matter experts from our organization, and then different contractors as necessary that are on the project. And we focus on anything and everything relating to the project, so it could be updates, progress, best practices, things that seem to be going well, maybe things that we need to work a little better on any process reviews we need to do. So we go through just anything that's relevant each week, keeps that engagement there, keeps everybody, you know, interacting. And beyond that, we also knew that with having some external contractors on the project that we really needed that to be bought in from the staff as well.

And so we had kick off meetings with each contractor, both with our large group and then with each individual team, really just to build rapport, clarify roles, responsibilities, expectations, how it was going to work, what the goals were, and just start those relationships strong as well. You know, there's so much going on when you launch a project that we didn't want our external folks not to feel a partner like our internal folks. And so that's been going remarkably well. And then lastly, the last comment I'll make on this is that we also recognize that because we have really three position types that are working directly with the individuals we're serving, again, spread out across the country. We really wanted them to feel together and not, again, not separate. And so each position has its own community of practice. They meet monthly, they share best practices. They discuss challenges, Brainstorm ideas. For example, case manager in Florida found a gem of a resource that's national. There's no reason our case manager in Utah should have to spend time finding that as well. They talk about it. They you know, hey, I found this. This is great. It might help each other. And so those meetings we've had a lot of positive response on and Kathy and I hop on, if they have a topic they want us to discuss or, you know, problem solve with them. And so we've really felt that's helped bridge that large geographic distance across the teams. And we're hoping that, you know, turns into high quality and impactful services for the folks we're serving efficiently, serving our individuals and not having multiple people having to spend the same time on the same need.

 

Kathy: Yeah, I'll add something here, too, from an evaluation perspective. You might be familiar that when you start a new program and it develops into a fully developed, successful project and program, and then you start sharing it nationally. Inevitably, someone will, from another state or another agency outside of your region will say, well, that could never work for us because we're, you know, we have these resources or we're serving this population. The beauty of this project is that it was originally designed for six sites across multiple states. And so our implementation really is across varying populations and community resources. And so this project has such strong potential for successful implementation across multiple states and contexts. So we're very excited that we're really documenting everything that we're doing. We'll have a toolkit when we complete the project, and we're really looking forward to sharing what we're doing and how to do it with others.

 

Carol: And that's a really important piece to RSA. It's one of the things you write to in the project, like how is this going to be sustained past the project ending? Like how can you then, you know, transfer this information to other folks and they can implement it. So I can see where that was very appealing to them as they're looking at evaluating the different proposals that shoot. Here's a group looking at six states. So you mentioned, Lucas, Utah and Florida. What are the other four states that you're in?

 

Lucas: Yeah. So we're  in Delaware, North Carolina and Virginia. And we're right now in the process of bringing on a team in Colorado. We have the approval. We're just doing the logistics of what it takes to bring them on. That's one of the ServiceSource teams that has an experienced TANF program. And so we looked at that as another opportunity to be able to already leverage existing relationships and expertise to just tie right into what we were already planning to do in the Colorado team was just a little bit newer to ServiceSource, so they weren't part of the original proposal because they weren't here quite yet, but they now are. So we're extremely excited to have some additional folks joining the team and fitting right into what we're doing.

 

Carol: That's very cool. I know one of your partners. Our Ability, brings some cutting edge tech into the mix with AI powered job matching and training. How is that partnership helping you engage employers and job seekers in new ways?

 

Lucas: Yeah, so I think as we all know, the workforce development is just kind of an ever evolving landscape. So bringing Our Ability in, I'm extremely excited. John Robinson, the CEO from Our Ability, is part of our project. And at the core of our partnership is the innovative use of technology. They have a portal that's called Jobs Ability, that uses generative AI to connect job seekers to employment based on their interests, their skills, their expertise. So the system helps focus on the challenge of both unemployment but also underemployment among folks with disabilities. And their platform reaches 15,000 people with disabilities each month, which to me is pretty remarkable. That's a lot of folks consistently visiting and using their resources. And so the job matching will assist with better connections between the individuals were serving and getting into the work world, or trying to help upgrade or increase their employment in a system that's already proven, which, you know, helps with efficiency. They already know it works. And so by us leveraging their extensive employer network within the system, you know, we're really focused on fostering the employment opportunities that encourage and again, increase self-sufficiency.

 

Kathy: Just kind of expanding on what the Jobs Ability portal will mean for our customers. We'll be able to assist our job seekers with creating quality resumes that are keyed in on skills and experience, and there is an AI matching protocol that really matches their preferences and experiences and skills with job descriptions. It's a proprietary AI system, and so we're really excited about how participants are going to be able to be matched with jobs that actually match their skills. These are real jobs, competitive wages. As we said, we have high quality indicators for our outcomes, including wages. And if you think about it, this is a win for our participants as well as our employers, because they are going to be able to actually tap into qualified individuals with disabilities who meet the skills and experience that they are seeking.

 

Carol: I love AI. I know there's people I've done different podcasts around, different AI initiatives, and some people have different feelings about AI. I know there's kind of the you have the dark side of it, but this sounds super cool. I had not heard of this company. And about this proprietary software. I think that's very interesting and super smart of you to leverage something already out there, proven tested, can be used right away. Instead of you trying to like, go down the road of creating something and doing all of that, you don't need to waste, you know, time and energy in that when you've got something already done.

Now, I know no large project like this starts without a few hurdles. What have been some of your biggest challenges so far, and how are you navigating maybe any kind of overlap with other services or agencies?

 

Kathy: As you said, VR is a well-kept secret. Many times that's what we hear. And so being experienced with that, when we started the project, we knew the outreach was going to be key. And so we did not wait to start our outreach. And Lucas and I developed a very thorough support system and toolkit for our staff to help them really be purposeful about their outreach. And as soon as people were hired, one of the first things they were told to do after they were up and running with knowledge about the project was to start outreach. And honestly, I think we've become an outreach machine and we're really keeping track of hundreds, hundreds of contacts across our six locations that we've made and also just really analyzing which of those resources are turning into pipelines of referrals. And so I think we're going to be learning a lot about that. One of the things that we also knew from the beginning is that we needed to tailor our outreach to the audience. So we have a library of outreach materials for students, for VR, for employers, for schools and parents. So there's many ways that we have. We also are created outreach in other languages. So we're definitely doing our best to reach as many people as we can about this project, and also equipping our staff to be able to speak about it, to really understand it and to be able to keep track of what we're doing to reach the populations that and stakeholders that we're going to serve.

 

Carol: Very cool.

 

Lucas: I was going to talk about the overlap with other agencies. It's been a very real discussion with our teams because, you know, how does FASST fit in with other programs that might do similar types of work. And so, you know, it's an ongoing discussion, teaching staff the significance of a comparable benefit, a very familiar term for our friends that have been in the VR world before. We don't intend as a program to supplant programs that already exist, but we do intend to supplement or fill the gaps that exist. Maybe we can move faster within a process to help somebody now that while they'll go through a process that takes a little bit longer, or maybe we can support someone a little bit longer, like Kathy said before, you know, if someone has a VR counselor and at 90 days, VR is comfortable with closing them, but maybe they might need a little bit more support. That might be a gap we can fill or a little bit more job coaching or financial literacy or something like that. And so we really focused on the design of our project to try to rapidly engage individuals as much as we can. We can serve someone start to finish on our own as a project. We don't have to have a built in external component, but we recognize the significance of resource connection, obviously. So both now and down the road for folks, if they're not receiving our support, knowing what resources exist, who can help with different things. And so it's still an ongoing process. So part of that outreach, Kathy mentioned hundreds and hundreds of outreach. We have to hit folks with the right info that makes sense to them. And so for as long as this project's going, I think it will always be a focal point for us to make sure that, you know, it's just clear what we do and what we don't do and what we can do to just try to support agencies and programs that do exist already, but then also knowing we can do a pretty good job on our own if we had to, so.

 

Carol: So let's hone in a little bit. You've talked a lot about outreach and have mentioned VR, but let's talk about those VR partnerships. How are your teams building relationships at the state and local level, and what can VR agencies gain from working with your project?

 

Lucas: Yeah, so the teams have done a really good job focusing on building relationships with vocational rehab. Again, trying to listen to what the needs are, what they're seeing as needs, and then versus, you know, collaboration of what we can offer teams that are working on having regular check ins set up. As with any agency, you know, some relationships have been a little more natural than others. But continuing to work together to try to establish those pipelines and that knowledge base of our existence, and then also that need for the individuals that are eligible for TANF. And so I always kind of say, you know, what's in it for VR agencies? And from my perspective, at least, our project can increase access to services and resources that could make service delivery easier or more efficient or more effective, which should then lead to increase or better outcomes. That's the goal. One of our objectives, as Kathy touched on, is to establish a system that connects. Connects the folks eligible for TANF and other entities such as vocational rehab. And so we're really continuing to focus on that and going to continue to ramp that up throughout the project. As the more, you know, line level relationships exist with the different offices and the different staff. And we've learned that adults with disabilities receiving TANF benefits are often best served by VR. As I mentioned, you know, programs can be complex sometimes, and so trying to smooth that out a little bit might be helpful for them. So we kind of see an additional potential to have connect VR teams with employers. We just talked about our ability and John and his team. They have very robust employer connections across the country. And so that'll be a regular interaction. So we might be able to connect some employers. Some of our interest is connecting educational partners as well. So looking at programs that can help foster people to get into good jobs and, you know, and other stakeholders of course, as well. So we kind of see it as a very big collaboration opportunity for our teams. And I really think at the end of the day, it really just to me looks at shared impact. So we work together. How can we all show that the good work everybody's doing is impactful and supporting the individuals that are coming to us that are needing that support?

 

Carol: It takes a village. It really does.

 

Lucas: It does. It takes a village. And we have one team, the state they're in recently. Just last month went on order of selection. And so we're using that as another opportunity to be a support because at least I know us in this podcast know when going on Order of Selection, the most significant disabilities have to be focused first. And so those individuals with less significant disabilities are typically the ones that have to wait. And we can serve them. So that team is working with their VR agency to make sure that's known, so that if they have folks going on the waiting list, that it might be a great opportunity to shift them to us and we can support them while they're on the waiting list. And whenever the time would come for that release, we can just catch up together and see where we're at.

 

Carol: That's a perfect example of really great collaboration, I love that. That I'm glad you mentioned that.

 

Kathy: Yeah, I just want to mention too, it's kind of tied into that. The reason we're seeing agencies start to use Order of Selection is because of increasing costs. This project would not cost BR to use our services because we're funded through the grant. So if you need an employment service provider, we are one as part of this project and you would not have to pay fee for service or contract us. We're already being paid through the grant, so it really helps with cost.

 

Carol: Yeah that's perfect. So as you guys look at the year ahead, what are your priorities and what does success look like for FASST as you continue to grow and refine your model?

 

Lucas: Many things, but I think largely continuing to strengthen the project. You know, we're still relatively new in implementation. And so we've learned a lot and will continue to learn a lot. And so we just really want to make sure we're maximizing the positive impact of the individuals we're serving. First of all, strengthen develop clear pathways. The end goal would be for this to be replicable at the end to scale our model effectively. And so I really think this second year, now that the team's together, everybody's getting comfortable with our process. This year is really where the car starts driving full speed, is how I feel. And I know Kathy, you have some ideas on quality and partnerships too, right?

 

Kathy: Definitely. As an internal evaluator, I'm looking at quality of this project. I want to make sure that we're ensuring fidelity to our model and the key components of our model and project, and we're going to be making adjustments throughout the next year, especially based on the needs of our participants and even our staff. And we're going to be capitalizing on our successes and sharing best practices across our teams through those communities of practice that Lucas talked about. We want to be consistent in implementing our project across the teams and our locations. So again, we have process documents and we're making sure that we're doing things similarly across our locations. And then we're definitely going to be collecting data. We've already started that process, and we want to make sure that we can demonstrate our outcomes so that we can inform our improvements and just really develop that replicable model in the end. And then as far as collaborations and partnerships go, we're working with our local partners to strengthen our connections and expand resources for our disconnected youth and adults with disabilities. So really looking forward to the next year being strengthening of our program and proving our model.

 

Carol: Well spoken like a true evaluator indeed, I love that. Oh, that is good stuff. So how could our listeners learn more about your work or connect with the FASST team? Do you have a website or something you could share with us.

 

Lucas: Yeah, so there's a few ways. So if someone's wanting to get connected to Kathy and I quick, we have an email. It's FASST, which is [e-mail]. Comes directly to Kathy and I, and we can answer questions if it's specific to a team, a referral, something like that. We get it out to the appropriate folks across the different teams. We do have a website. There's a lot of hyphens in it, but so largely it's ServiceSource.org/families-achieving-sufficiency-together. The hyphens had to be in there. So it's a little much if someone's trying to write it down. So I don't know if there's a way to have that posted somehow.

 

Carol: Yeah, we'll definitely put that in when we post the podcast. We can put that in the transcript too, to have the website linked right there.

 

Lucas: And then, also always like to put a plug in for the National Clearinghouse of Rehabilitation Training Materials, or NCRTM. They have a website for all DIF grantees that provides information about the project so you can see any of the grant cycles, what they're doing, where they're located, and of course, ours being one of them. So it has information and also ties folks back to our project site as well.

 

Carol: Well, Heather Servais will sure appreciate that shout out to them. They have great stuff. I sure appreciate you both very much. This is interesting. It'll be fun to catch up with you in a year or so and see, like now that you said you're kind of going full speed ahead to see where things land, I appreciate you.

 

Kathy: Thank you.

 

Lucas: Thank you so much.

 

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Outro Voice: Conversations powered by VR. One manager at a time. One minute at a time. Brought to you by the VRTAC. Catch all of our podcast episodes by subscribing on Apple Podcasts, Google Podcasts, or wherever you listen to podcasts. Thanks for listening.

 

Lucas: The contents of this discussion were developed under Grant H421F240144 from the US Department of Education Department. The Department does not mandate or prescribe practices, models or other activities described or discussed in this discussion. The contents of this discussion may contain examples of adaptations of, and links to, resources created and maintained by another public or private organization. The. The department does not control or guarantee the accuracy, relevance, timeliness or completeness of this outside information. The content of this discussion does not necessarily represent the policy of the department. This publication is not intended to represent the views or policy, or be an endorsement of any views expressed or materials provided by any federal agency. Edgar. 75.620.

 

Carol: Well, thank you both. I really appreciate you. Good job.

 

Kathy: Thanks Carol.

 

Lucas: Thank you so much.

 

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Outro Voice: Conversations powered by VR. One manager at a time. One minute at a time. Brought to you by the VRTAC. Catch all of our podcast episodes by subscribing on Apple Podcasts, Google Podcasts, or wherever you listen to podcasts. Thanks for listening.