Silence Is Expensive—Let Your Hold Message Work for You
Release Date: 08/29/2025
The Top Tax Mistakes Dentists Make That Are Costing Them Millions
The Raving Patients Podcast
Most dentists assume that paying massive tax bills is just part of success — but that belief could be costing you millions. In this episode, Dr. Len Tau sits down with tax strategist Rachel Michaelov, Founder and CEO of Practice Wealth Partners, to uncover the most common (and costly) tax mistakes dentists make — and how proactive planning can legally reduce tax liability, sometimes all the way to zero. If you’ve ever written a painful check to the IRS and wondered if there’s a better way, this episode is a must-listen. What You’ll Learn Why most dental CPAs are reactive —...
info_outline
Scaling Smart: From Startup to Sustainable Growth
The Raving Patients Podcast
What if attracting better patients, reducing no-shows, and cutting insurance headaches could all happen before someone ever walks into your practice? In this episode, Dr. Len Tau sits down with Tobi Bosede, Founder and CEO of Dental Find, to explore how smart marketplaces, prepaid care, and membership-style models are reshaping dental growth. Tobi shares her journey from building AI systems for Fortune 500 companies to solving one of dentistry’s biggest pain points: patient acquisition without no-shows, awkward financial conversations, or insurance dependency. This conversation dives into...
info_outline
Dentists Who Ignore AI Search Will Fall Behind
The Raving Patients Podcast
Most dentists are still focused on Google rankings — but patients are quietly changing how they search. Instead of typing “best dentist near me,” they’re asking AI tools like ChatGPT, Google AI Overviews, and other intelligent assistants to recommend a dentist for them. And here’s the hard truth: If your practice isn’t visible to AI, you don’t exist in those conversations. In this episode, Dr. Len Tau welcomes Eri Georgiev, founder of SoRN AI, a tech-driven growth agency helping businesses — including dental practices — get recommended by large language models like ChatGPT,...
info_outline
Marketing Lessons from Casper, Harley, Disney, and... Your Dental Practice
The Raving Patients Podcast
Getting traffic to your website is not the win. Getting patients into chairs is. Today’s conversation dives into why conversion matters more than clicks and how dental practices can stop wasting their most valuable marketing asset. In this episode, Dr. Len Tau sits down with marketing veteran Chris Knudsen to uncover what dental practices can learn from iconic brands like Casper, Harley-Davidson, Purple Mattress, and Disney. Drawing from decades of experience scaling consumer brands to billion-dollar valuations, Chris explains why most dental websites fail to convert, how AI is reshaping...
info_outline
The Dental Fitness Method: Redefining Oral Wellness to Boost Patient Buy-In
The Raving Patients Podcast
What if case acceptance didn’t feel like “selling” at all? In this first episode of 2026, Dr. Len Tau sits down with Dr. Camesia Matthews to explore a powerful new way to help patients truly understand—and say yes to—their treatment plans. Dr. Matthews introduces her Dental Fitness Method, a five-pillar framework that connects oral health to whole-body wellness. By reframing dentistry through prevention, posture, protection, presentation, and psychology, she shows how dentists can increase patient buy-in, reduce resistance, and empower patients to take ownership of their...
info_outline
PPO Power Plays
The Raving Patients Podcast
What if your practice is profitable on paper—but bleeding money behind the scenes? In this final episode of 2025, Dr. Len Tau welcomes Dana Moss, founder of PPO Dental Consulting, for a deep dive into the realities of dental insurance and PPO strategy. Dana breaks down how dental practices can increase profitability without sacrificing patient-centered care by negotiating smarter, streamlining fee schedules, and knowing when—and how—to strategically exit low-paying plans. Drawing from years of hands-on experience as a front office coordinator, insurance specialist, and practice...
info_outline
The One Move That Changes Everything: How Leaders Break Free from Stuck Thinking
The Raving Patients Podcast
Most dentists don’t fail because of a lack of clinical skill — they struggle because their mindset keeps them stuck. In this episode, we uncover the one move that unlocks better leadership, stronger team culture, and the confidence to take real action inside your practice. This week, Dr. Len sits down with leadership expert and former Spear Education faculty member Dr. Martin Mendelson — a coach who helps dentists get out of their own way. After hand issues pushed him out of clinical dentistry, Martin discovered the transformational power of mindset. Today, he empowers dentists...
info_outline
Is HR sexy? Depends. Do You Want to Suceed?
The Raving Patients Podcast
Technology can be copied. Marketing can be copied. Even your chairs and handpieces can be copied. The only thing that truly separates you from the office down the street? Your people. This episode will show you how HR becomes your most powerful growth strategy. This week, Dr. Len is joined by HR expert Alan Twigg, president of Bent Erickson & Associates — one of dentistry’s most trusted partners in HR systems, compliance, and team development. HR may not seem like the “sexiest” part of dentistry… but it’s one of the most important. Every patient experience, every production...
info_outline
Raving About AI : Redefining the Dental Front Office
The Raving Patients Podcast
What if your front desk never missed another call again? What if AI could handle the busywork so your team could actually focus on patients? Today’s episode dives into the technology reshaping dentistry faster than anything we’ve seen in the last decade. In this episode, Len dives deep into one of the fastest-growing trends transforming dentistry: conversational AI. He sits down with Dr. Miles Beckett — former medical doctor, serial tech entrepreneur, and CEO/co-founder of Flossy, the AI platform behind one of dentistry’s most advanced AI receptionists, Fiona. Together, they unpack how...
info_outline
Consumer Demand + Tech + Affordability = Massive Opportunity
The Raving Patients Podcast
Cosmetic dentistry is changing faster than ever — and if you’re not paying attention, you’re about to miss the biggest opportunity the profession has seen in decades. In this episode, Dr. Len Tau sits down with one of the leading voices in modern cosmetics, Dr. Brian Harris, to reveal how technology, consumer demand, and affordability are coming together to reshape the future of smile design. Dr. Len welcomes cosmetic dentistry expert Dr. Brian Harris, a Phoenix-based cosmetic dentist known for pioneering patient communication, virtual consults, and modern smile design workflows. Dr....
info_outlineSilence is costing your practice more than you think. Every time you put a patient on hold and they hear nothing but dead air—or worse, that same generic tune on repeat—you’re missing out on a chance to build trust, educate, and even grow your practice. In this episode, we uncover why silence is expensive and how your on-hold message can become one of the most overlooked marketing tools in dentistry.
In this episode of the Raving Patients Podcast, I sit down with John Waller, “The On Hold Guy,” who has been serving the dental industry for over 30 years. Together, we explore how customized on-hold messaging can transform patient experience, strengthen your brand, and increase ROI—all for just a few dollars a day.
If you’ve ever wondered whether patients are tuning out during those long hold times, or how you can turn wasted moments into opportunities, this conversation will show you the way.
What You’ll Learn in This Episode:
-
The true cost of silence: Why patients hang up when they hear nothing (and how to prevent it).
-
The anatomy of a great on-hold message: From doctor credentials to services, reviews, and even staff shout-outs.
-
Technology made simple: Whether your office runs on VoIP or still uses landlines, implementation is easier than you think.
-
Best practices you should be using: From alternating voice talents to updating scripts quarterly for fresh impact.
-
How on-hold messages boost ROI: Simple tracking methods and patient feedback that prove the value.
-
Creative content ideas: From dental trivia to highlighting employee-of-the-month, keeping patients engaged and connected.
—
Key Takeaways
00:39 Introduction and Event Announcement
03:20 The Importance of On-Hold Messaging
04:25 Creating Effective On-Hold Messages
07:00 Implementation and Compatibility of On-Hold Systems
08:28 The Role of Patient Education
10:15 Voice Personalization in On-Hold Messages
12:20 Script Writing and Customization
14:23 Best Practices for On-Hold Messaging
19:25 Content Suggestions for On-Hold Messages
22:58 Measuring ROI from On-Hold Messaging
25:10 Trial Period and Getting Started
26:07 Referral Program and Networking
26:49 Lightning Round Q&A
32:05 Conclusion and Contact Information
—
Connect with John
If you’d like to learn more about how The On Hold Experience can help your practice transform silence into a patient education and marketing tool, reach out to John directly:
-
Call/Text: 208-546-8330
-
Email: theonholdguy@gmail.com
-
Try the 45-Day Free Test Drive — no long-term commitment, just $59/month after.
John is easy to reach, quick to respond, and passionate about helping dental practices make every patient interaction count—even the ones spent on hold.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!