Real Estate Excellence
How does emotional intelligence give real estate agents an edge in guiding clients through one of life’s most stressful decisions? In this episode of the Real Estate Excellence Podcast, Tracy Hayes sits down with Robyn McIntosh, a top-tier real estate professional with a rich background in psychology and insurance. Robyn opens up about her unexpected path from working catastrophe claims at State Farm to becoming one of Florida’s most trusted names in real estate. Her ability to blend empathy with industry knowledge helps clients navigate not only deals but emotions, turning stress...
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What if the people who doubted your dreams actually helped fuel your success? In this episode of the Real Estate Excellence Podcast, Tracy Hayes sits down with powerhouse realtor Rachel Hanes, a former educator turned top-producing real estate agent in Northeast Florida. Rachel shares her inspiring journey from a young mom with no laptop to a referral-based business owner dominating the Jacksonville market. She dives into her early struggles, how a Craigslist ad and a leap of faith kickstarted her career, and how surrounding herself with the right mentors helped her build a thriving,...
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What if the secret to scaling your real estate business isn’t leads—but relationships? In this episode of the Real Estate Excellence Podcast, Tracy Hayes welcomes back powerhouse Realtor Sarah Schwartz, who shares how she dominated her market with over $36 million in sales from 57 transactions—all while managing life as a mom, wife, and business owner. Sarah reveals the secrets behind her explosive growth, including how she leverages her husband as her business partner, invests in her neighborhood relationships, and maintains an unrivaled level of client service that converts every...
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Are you missing out on 90% of your potential business because you’re afraid to show your face on social media? In this episode of the Real Estate Excellence Podcast, Tracy Hayes welcomes Amy B. Cotney, a real estate powerhouse who’s turned her authentic personality into a thriving brand online. With over 300,000 followers on Instagram and more than 1.3 million on TikTok, Amy breaks down the real ROI of social media for agents and why being yourself is your biggest marketing weapon. From humble beginnings and mistakes to landing $4 million listings off a Jet Ski video, Amy’s journey...
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Are you building a business that feels like you—or one you think people expect to see? In this episode of the Real Estate Excellence Podcast, Tracy Hayes welcomes powerhouse agent Dori Nugent, whose bold pivot from a 20-year fitness career to real estate during the pandemic has quickly made her a standout in Northeast Florida. Dori shares how her deep roots in client service, leadership, and authentic human connection have been the key drivers of her rapid success, closing over 90 transactions in just a few years. From mastering social media with purpose to navigating the unique...
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What if the key to scaling your real estate career wasn’t selling more—but letting go? In this episode of the Real Estate Excellence Podcast, Tracy Hayes sits down with Jonathan Lickstein, the award-winning COO of one of the nation’s fastest-growing independent brokerages. From launching his career unexpectedly in Honduras to leading a 5,000-agent operation across six states, Jonathan reveals how he uses cutting-edge AI, strong culture, and deep mentorship to scale operations, without losing the human touch. Jonathan dives deep into how brokers can truly support agents in today’s...
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Can mastering a niche early in your real estate career be the secret to selling million-dollar homes in your 20s? In this episode of the Real Estate Excellence Podcast, Tracy Hayes welcomes second-generation real estate agent Emma Horvatincic, a driven and self-made rising star specializing in equestrian properties in Northeast Florida. Emma shares her journey from growing up immersed in a business-minded household to building a flourishing career in real estate—all before turning 25. Her unique blend of professionalism, niche marketing, and dedication to elite service shines throughout...
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Are you holding back your real estate growth because you’re afraid to let go of control? In this episode of the Real Estate Excellence Podcast, Tracy Hayes sits down with the sharp and candid Sasha Tripp, founder of Story House Real Estate in Central Virginia. Sasha opens up about her journey from independent boutique brokerage owner to partnering with Real and Place to scale her operations without sacrificing her brand. With a strong emphasis on leadership, systems, and strategic partnerships, she shares how she broke through growth plateaus and found new ways to elevate both her...
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Would you be willing to remove an organ just to escape your 9-to-5 and chase your dream? In this episode of the Real Estate Excellence Podcast, Tracy Hayes sits down with Drew Kazemba. Drew shares one of the most unconventional entries into real estate ever told—he voluntarily had his appendix removed to get time off work and take his real estate exam. Drew walks us through how he transitioned from a miserable medical sales job into building a thriving real estate career in Jacksonville, Florida. From cold-calling hedge funds and wholesaling to learning the ropes at DJ & Lindsey,...
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What would you risk—your career, your comfort, or your security—to build the life you really want? In this episode of the Real Estate Excellence Podcast, Tracy Hayes welcomes Karen Saez. Karen shares her incredible journey from corporate recruiting at Deutsche Bank to owning a bar and eventually finding her true passion in real estate. As a bilingual advisor and former military spouse, Karen brings heart, hustle, and unique experience to the Jacksonville market. She dives deep into what it takes to break into the industry, create a client-first business, and overcome the personal and...
info_outlineAre you holding back your real estate growth because you’re afraid to let go of control?
In this episode of the Real Estate Excellence Podcast, Tracy Hayes sits down with the sharp and candid Sasha Tripp, founder of Story House Real Estate in Central Virginia. Sasha opens up about her journey from independent boutique brokerage owner to partnering with Real and Place to scale her operations without sacrificing her brand. With a strong emphasis on leadership, systems, and strategic partnerships, she shares how she broke through growth plateaus and found new ways to elevate both her agents and her own career.
Sasha dives into the biggest roadblocks agents face when scaling: fear of hiring, delegation paralysis, and the unwillingness to systematize. She unpacks why mindset—not just skillset—is often the reason agents plateau. From firing her first assistant nine times (yes, really) to building a scalable machine supported by backend platforms like Place, this episode is a goldmine for any agent who’s tired of doing it all solo and ready to make a quantum leap.
Feeling stuck in your real estate business? Stop wearing every hat and start thinking like a CEO. Subscribe, leave a review, and share this episode with someone still trying to "do it all." Then ask yourself: Who do I need to hire next to level up?
Highlights:
00:00–06:15 From Boutique to Brand Powerhouse
- • Sasha’s journey from independent brokerage to Real
- • Keeping Story House branding through private label
- • Why she chose Real and Place for scale
- • Saving money while gaining backend leverage
- • Layering national partnerships while staying local
- 06:16–13:45 Hitting a Plateau and Finding Leverage
• Five years of stagnant growth despite experience
- • Why doing more didn’t move the needle
- • Creating scalable opportunity through Place
- • Building an exit plan and long-term value
- • Staying relevant in a shifting market
13:46–21:12 The Hiring Mistakes Most Agents Make
- • Why most agents fail at hiring help
- • Delegating without systems leads to chaos
- • Overcoming fear of expense and loss of control
- • Creating SOPs and screen recordings for training
- • Cost of turnover vs cost of staying stuck
21:13–29:30 From Pantyhose to Property Pro
- • Sasha’s start in staffing and sudden pivot
- • Her eye-opening experience in warehouse HR
- • Learning real estate out of curiosity
- • Earning trust through education and networking
- • The shift from focusing on homes to focusing on people
29:31–42:40 Mentorship Systems and Real Agent Growth
- • Why most agents fail in their first year
- • How Sasha mentors agents with structure and care
- • What new agents should look for in a team
- • The real impact of splits versus systems
- • The role of video and authenticity in growth
42:41–58:00 Scripts Strategy and Seller Psychology
- • Handling lowball offers with logic and empathy
- • Sasha’s 10-minute listing appointment strategy
- • Getting hired by offering a clear roadmap
- • How to stand out in a 3-agent interview
- • Teaching agents to prep like CEOs
58:01–01:12:30 Market Shifts Buyer Broker Rules and Confidence
- • The impact of NAR rule changes on buyers and sellers
- • Sasha’s approach to buyer broker agreements
- • How it improved agent performance and professionalism
- • Navigating commission conversations in today’s market
- • What experienced agents still get wrong
01:12:31–01:18:10 Real Talk Rapid Fire
- • What Sasha stopped doing that changed everything
- • Building trust through clear systems and boundaries
- • Why real estate is now an authenticity economy
- • Sasha’s biggest leadership lesson
- • How agents can prep for success in under 10 minutes
Quotes:
“You're just one ‘who’ away from your next leveling up.” – Sasha Tripp
“There are no bad hires—only bad employers and bad onboarding.” – Sasha Tripp
“People want to trust someone. They don’t need more info—they need authenticity.” – Sasha Tripp
“You can’t grow by accident, you grow with intention.” – Sasha Tripp
To contact Sasha Tripp, learn more about her business, and make her a part of your network, make sure to follow her on her Website, Instagram, and Facebook.
Connect with Sasha Tripp!
Website: https://www.sashatripp.com/
Instagram: https://www.instagram.com/sashacharlottesville
Facebook: https://www.facebook.com/sashafarmer
Connect with me!
Website: toprealtorjacksonville.com
Website: toprealtorstaugustine.com
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