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Business Lessons Straight From The Karate Dojo

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Release Date: 07/28/2024

335 Servicing Your Buyers In Japan show art 335 Servicing Your Buyers In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Enterprise killers can include Customer Service. We know that all interfaces with the customer are designed by people.  It can be on-line conversations with AI robots or in-store interactions, but the driving force behind all of these activities are the people in our employ.  The way people think and act is a product of the culture of the organisation.  That culture is the accountability of senior management.  The common success point of organisations is to have the right culture in place, that best serves the customer.  The success of senior management in making all...

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334 Those Vital Few Seconds When You Start Your Talk In Japan show art 334 Those Vital Few Seconds When You Start Your Talk In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Don’t let your speaker introduction be a disaster. Usually when we are speaking we are introduced twice.  Once at the very start by the MC when they kick off proceedings and then later just before our segment of the talk.  The MC’s role is quite simple.  It is to set the stage for the speaker, to bring something of their history, their achievements and various details that make them a credible presenter for this audience.  This can often be a problem though, depending on a few key factors. How big a risk taker are you? Are you relying on the MC to do the necessary...

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Dealing With Ambush Speaking Requests show art Dealing With Ambush Speaking Requests

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Suddenly you hear your name being called upon and you are being requested to make a few remarks.  Uh oh.  No preparation, no warning and no escape.  What do you do?  Extemporaneous speaking is one of the most difficult tasks for a presenter.  It could be during an internal meeting, a session with the big bosses in attendance or at a public venue.  One moment you are nice and comfy, sitting there in your chair, taking a mild interest in the proceedings going on around you and next you are the main event. Usually the time between your name being called and you...

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333 Real World Leadership show art 333 Real World Leadership

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Change is hard to create anywhere in the world. Getting things to change in Japan also has its own set of challenges. The typical expat leader, sent to Japan, notices some things that need changing. Usually the Japan part of the organisation is not really part of the organisation. It is sitting off to the side, like a distant moon orbiting the HQ back home. There are major differences around what is viewed as professional work. The things that are valued in Japan, like working loyally (i.e. long hours) even with low productivity, keeping quiet, not upsetting the applecart, not contributing in...

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332 Presentation Visuals show art 332 Presentation Visuals

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Last week we talked about when presenting, you need to transfer your energy to the audience.   However don’t have your energy levels at the maximum volume all the time.  That just wears an audience out and wears you out too.  Instead, you need to have some variation.  Very strong and then sometimes very soft.  And I mean drop it right down.  Remember to have that in the voice range.  Sometimes say your point in an audible whisper.   I remember when I gave a presentation in Kobe.  It was at a university summer school for...

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331 Ending Presentations Secrets show art 331 Ending Presentations Secrets

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

This is a tricky part of designing and delivering our presentations.  Think back to the last few presentations you have attended and can you remember anything from the close of their speech?  Can you remember much about the speaker? This close should be the highlight of their talk, the piece that brings it all together, their rallying cry for the main message.  If you can’t recall it, or them, then what was the point of their giving the talk in the first place?  People give talks to make an impression, to promulgate their views, to win fans and converts, to impact the...

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330 Common Sense Needed More show art 330 Common Sense Needed More

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

As the leader we have to work on the presumption that people know what they are doing. It is impossible to micro manage every single person, every moment of the day. By the way, who would want to do that anyway? The issues arise when things deviate from the track we think they are on or expect that they are on. We find that a process has been finessed, but we don’t like the change. We find that some elements have been dropped completely, but we only find this out by accident or substantially after the fact. We are not happy in either case. Why does this happen? Training can cover the basics,...

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329 Join The Buyer Conversation In Japan show art 329 Join The Buyer Conversation In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Life is busy, busy today.  Communications has sped up business to an extent unthinkable even ten years ago.  Every company is a publisher now, due to social media’s pervasiveness.  Content marketing is driving original content creation and release.  LinkedIn, Instagram and Facebook are favouring live video, so we have to become television talents.  Voice is the next big thing, so podcasting requires us to be radio personalities.  If you are in business, your personal information is out there, easily searchable and found.  We check out the buyers and they...

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328 Dealing with Questions When Presenting In Japan show art 328 Dealing with Questions When Presenting In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Having an audience interested enough in your topic to ask questions is a heartening occurrence.  Japan can be a bit tricky though because people are shy to ask questions.  Culturally the thinking is different to the West.  In most western countries we ask questions because we want to know more.  We don’t think that we are being disrespectful by implying that the speaker wasn’t clear enough, so that is why we need to ask our question.  We also never imagine we must be dumb and have to ask a question because we weren’t smart enough to get the speaker’s meaning...

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327 Build Your Team In Japan show art 327 Build Your Team In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Teams are fluid. People move or leave and new people join. Targets go up every year. The compliance and regulatory requirements become more stringent, the market pivots and bites you, currency fluctuations take you from hero to zero in short order. Head office is always annoying. There are so many aspects of business which line up against having a strong sense of team. We can’t be complacent if we have built a strong team and we have to get to work, if we are in the process of team building. Sports teams are always high profile and successful sports coaches are lauded for their ability to...

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I have often thought there are so many lessons from the martial arts for our businesses.  Here are my musings after 50 plus years of training in traditional Shitoryu Karate.

 Stepping on to the floor

The dojo is the ultimate equalizer.  Whether you arrived by chauffeur driven Roller or took Shanks’s mare, once you step on to that dojo floor only your ability and character separates you from everyone else.  You have had all of your wealth, privileges, educational background, society status, connections stripped away and you are left alone to rise or fall based on your own abilities.

In business, we forget this primary lesson and allow people to accrue titles, status and power unattributed to their abilities.  We need to see beyond the spin and politics and ensure that people’s real abilities are recognized and rewarded.

Starting

The class begins with a short meditation interval.  This is designed to focus the mind and separate the day from what is to come.  Next everyone is bowing toward the front.  The front of the class represents all who came before us.  We are not here today based solely on what we have done. Others were here before us building the art and the organization.  By bowing we acknowledge the continuum and our responsibility to keep it going.  Now we bow to the teachers, respecting their knowledge and their devotion.  Finally, we bow to each other expressing our solidarity as fellow travelers on a journey of self-discovery.

How do we start the work day?  Is there a chorei or morning gathering of the work group, to get everyone aligned and focused on the WHY we are there.  In our office we review one of the Dale Carnegie Principles each day.  We then share our scheduled meetings, our highest goals for the day, end with a motivational quote and a final rousing call to all do our best (ganbarimashoo!).

Stretching

We warm-up our minds and our bodies by going through a set routine to stretch our muscles to be able to operate at the highest possible levels of performance. 

If you are a sales team, are you beginning your day with role play practice and coaching or are you just practicising on the client?

Basics

We repeat the same drills over and over, every class, every year, forever.  We are seeking purity of form and perfection of execution.  We are aiming for absolute efficiency and economy of movement.  We are preparing ourselves for a Zen state where we can react without pre-thought. 

 A large amount of our work is routine, but can we improve the systems, the execution to bring in greater efficiencies and achieve higher productivity?

 Sparring

There are two formats.  Prearranged sparring dictates what is coming and the order in which it comes.  Free sparring is one hundred percent spontaneous, ebbing and flowing with the rhythm of ploy and counter ploy.  At a high level, this is like playing a full chess match in under one minute, but using our physical techniques with total body commitment.

When we compete in the marketplace are we a speedboat or an oil tanker?  Are we nimble, adaptive, on purpose and aware of market changes?  Are we thinking steps ahead of the opposition, anticipating their moves and constantly outflanking them, applying our brains and  speed over their brawn?

Kata

These are full power set pieces, representing a battle against multiple opponents.  The forms are fixed and the aim is perfection.  The form is set and so we can release the mind into a Zen state enabling us to go beyond the form. 

Are we able to keep reproducing execution pieces of our work that are perfected?  Can we refine our actions for the maximum effectiveness?  Can we eliminate mistakes, defects and rework entirely at all levels in the organisation? 

Strengthening and warming down

Strength training is there to build the physical power and our mental perseverance.  We do a final stretch to reduce stiffness and muscle pain by reducing lactic acid build up in the muscles.

Are our training methodologies making us stronger than our rivals in the marketplace?  Are we allocating sufficient time to grow our people?  Are we seeing outcomes from the training time invested.

Finish

We repeat the bowing and this time we add our Values.  We voice carefully chosen words which represent the value system of our dojo, (Effort, Patience, Moderation, Respect).  These are the last things setting into our minds, before we go back to our normal routines.

How do we end the workday?  Do we set up for the next day by reviewing what we did today, what we achieved and what we need to work on tomorrow?  Do we reflect on the quality of our performance and think about ways to do better?

 The system of the martial arts hasn’t changed all that much over the many centuries and for a very simple reason.  It works.  How about your company?  Are you perfecting your systems for the ages?