331 Ending Presentations Secrets
The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Release Date: 12/08/2024
The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Sales is a nightmare. It is usually a solitary life. You head off to meet customers all day. Your occasional return to the office is to restock materials or complete some processes you can’t do on-line. Japan is a bit different. Here it is very common to see two salespeople going off to meet the client. If you are selling to a buyer, it is also common to face more than one person. This is a country of on-the-job training and consensus decision making, so the numbers involved automatically inflate. Even in Western style operations, there is more of a...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Japan doesn’t love crazy. In our High Impact Presentations Course we have exercises where we ask the participants to really let go of all their inhibitions and let it all hang out – and “go crazy, go over the top”. This is challenging in Japan. Normally, we are all usually very constrained when we speak in society. Our voices are very moderate, our body language is quite muted and our gestures are rather restrained. Unfortunately, this often carries over into our public presentations. Without realising it, we find ourselves speaking in this dreadful monotone, putting...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Team building is fraught. Actually, when do we create teams? Usually we inherit teams from other people, stocked with their selections and built around their preferences, aspirations and prejudices, not ours. In rare cases, we might get to start something new and we get to choose who joins. Does that mean that “team building” only applies when we start a new team? If that were the case, then most of us would never experience building a team in our careers. This concept is too narrow. In reality, we are building our teams every day, regardless of whether we suddenly became their leader or...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Salespeople often miss the point. They are brilliant on telling the client the detail of the product or service. When you think about how we train salespeople, that is a very natural outcome. Product knowledge is drummed into the heads of salespeople when they first join the company. The product or service lines are expanded or updated at some point, so again the product knowledge component of the training reigns supreme. No wonder they default to waxing lyrical about the spec. These discussions, however, tend to be technical, dry, unemotional and rather boring. ...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Q&A can destroy your personal brand. Creating and delivering the presentation sees you in 100% total control. You have designed it, you have been given the floor to talk about it, all is good. However, the moment the time comes for questions, we are now in a street fight. Why a street fight? Because in a street fight there are no rules and the Q&A following a presentation is the same – no rules. “Oh, that’s not right” you might be thinking. “What about social norms, propriety, manners, decorum – surely all of these things are a filter on...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Staff can be a nightmare. Teams are composed of the most difficult material ever created - people. That requires many capabilities, but two in particular from leaders: communication and people skills. Ironically, leaders are often seriously deficient in one or both. One type of personality who gets to become the leader are the hard driving, take no prisoners, climb over the rival’s bodies to grasp the brass ring crowd. Other types are the functional stars: category experts; best salesperson, long serving staff members; older “grey hairs” or the last man standing at the end of the...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Enterprise killers can include Customer Service. We know that all interfaces with the customer are designed by people. It can be on-line conversations with AI robots or in-store interactions, but the driving force behind all of these activities are the people in our employ. The way people think and act is a product of the culture of the organisation. That culture is the accountability of senior management. The common success point of organisations is to have the right culture in place, that best serves the customer. The success of senior management in making all...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Don’t let your speaker introduction be a disaster. Usually when we are speaking we are introduced twice. Once at the very start by the MC when they kick off proceedings and then later just before our segment of the talk. The MC’s role is quite simple. It is to set the stage for the speaker, to bring something of their history, their achievements and various details that make them a credible presenter for this audience. This can often be a problem though, depending on a few key factors. How big a risk taker are you? Are you relying on the MC to do the necessary...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Suddenly you hear your name being called upon and you are being requested to make a few remarks. Uh oh. No preparation, no warning and no escape. What do you do? Extemporaneous speaking is one of the most difficult tasks for a presenter. It could be during an internal meeting, a session with the big bosses in attendance or at a public venue. One moment you are nice and comfy, sitting there in your chair, taking a mild interest in the proceedings going on around you and next you are the main event. Usually the time between your name being called and you...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Change is hard to create anywhere in the world. Getting things to change in Japan also has its own set of challenges. The typical expat leader, sent to Japan, notices some things that need changing. Usually the Japan part of the organisation is not really part of the organisation. It is sitting off to the side, like a distant moon orbiting the HQ back home. There are major differences around what is viewed as professional work. The things that are valued in Japan, like working loyally (i.e. long hours) even with low productivity, keeping quiet, not upsetting the applecart, not contributing in...
info_outlineThis is a tricky part of designing and delivering our presentations. Think back to the last few presentations you have attended and can you remember anything from the close of their speech? Can you remember much about the speaker? This close should be the highlight of their talk, the piece that brings it all together, their rallying cry for the main message. If you can’t recall it, or them, then what was the point of their giving the talk in the first place? People give talks to make an impression, to promulgate their views, to win fans and converts, to impact the audience, etc. All weighty and worthy endeavours, but all seemingly to no effect, in most cases. What can we do to stand above this crowd of nobodies, who are running around giving unmemorable and unimpressive talks?
The keys to any successful talk revolve around very basic principles. Vince Lombardi, famed American Green Bay Packers football coach would always emphasise that the road to success in his game was blocking and tackling – the basics and so it is with public speaking. Design must not start with the assembly of the slide deck. Yet this is how 99% of people do it.
Instead start with designing the final closing message. In other words start with how you will finish. This forces clarity on you, drives you to sum up the key takeaways in one sentence and gets to the heart of what it is you want to say. It is also excruciatingly difficult, which is why we all head for the slide deck formation instead.
Once we have sieved the gold nugget from the dross, grasped the key point of the talk, then we are ready to work on the rest of the speech. The main body of the talk will flow naturally from the close, as we assemble data, facts, examples, stories, testimonials and statistics to support our main point. We then array this vast army of persuasion ready for deploy at our summation. It must flow in a logical progression, easy to follow for the audience and all pointing back to support our main contention.
The opening and close can have some connection or not. The role of the opening is very clear – grab the attention of the assembled masses to hear what it is we want to say. We can state our conclusion directly at the start and then spend the rest of the time justifying that position. Or we can provide some general navigation about what we are going to talk about today. Or we can hit the audience with some nitro statement or information, to wake them up to get them to listen to us.
At the end there will be two closes, one before the Q&A and one after. The majority of speakers allow the final question to control the proceedings rather than themselves. If that last question is a hummer, a real beauty, right on the topic and allowing you to add extra value to your talk, then brilliant. How many times have you seen that though? Usually the last questions are a mess. All the better, intelligent questions have been taken, the best insights have been plumbed and now we have some dubious punter who wants a bit of your limelight. Their questions can often be off topic, rambling, unclear or just plain stupid. Is this how you want your talk remembered?
The final two closes can reflect each other and be an extension of what you have already said or you can split them up and give each its specific task to make your point. The close before the Q&A can be a summation to remind your audience of what you spoke about and prime them for questions. Obviously recency, the last thing people will hear, will have the most powerful impact, so the second close must be very carefully designed.
Be careful of the event hosts wanting to take over immediately after the last question and not allowing you the chance to make your final close. You might have gone overtime or they need to vacate the venue or face a bigger bill or whatever. They can be thanking the audience for coming and wrapping things up with their news of their next event, before you can blink an eye. You need to word them up at the start that you want to make a final close after the Q&A and then you will give them the floor.
The other component of the close is the delivery. So many speakers allow their voices to trail off and allow their speaking volume to descend at the peroration. You want to be remembered as someone passionate about your subject, excited to be there to share it with this audience and a true believer of your message. That means you need to drive the volume up, hit the last words with a lot of passion and belief. Make it a rousing call to action, to storm the barricades and to change the world. That is how you want people to remember your message AND you as a speaker as they shuffle out of the venue and go back to work or home.