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331 Ending Presentations Secrets

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Release Date: 12/08/2024

335 Servicing Your Buyers In Japan show art 335 Servicing Your Buyers In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Enterprise killers can include Customer Service. We know that all interfaces with the customer are designed by people.  It can be on-line conversations with AI robots or in-store interactions, but the driving force behind all of these activities are the people in our employ.  The way people think and act is a product of the culture of the organisation.  That culture is the accountability of senior management.  The common success point of organisations is to have the right culture in place, that best serves the customer.  The success of senior management in making all...

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334 Those Vital Few Seconds When You Start Your Talk In Japan show art 334 Those Vital Few Seconds When You Start Your Talk In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Don’t let your speaker introduction be a disaster. Usually when we are speaking we are introduced twice.  Once at the very start by the MC when they kick off proceedings and then later just before our segment of the talk.  The MC’s role is quite simple.  It is to set the stage for the speaker, to bring something of their history, their achievements and various details that make them a credible presenter for this audience.  This can often be a problem though, depending on a few key factors. How big a risk taker are you? Are you relying on the MC to do the necessary...

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Dealing With Ambush Speaking Requests show art Dealing With Ambush Speaking Requests

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Suddenly you hear your name being called upon and you are being requested to make a few remarks.  Uh oh.  No preparation, no warning and no escape.  What do you do?  Extemporaneous speaking is one of the most difficult tasks for a presenter.  It could be during an internal meeting, a session with the big bosses in attendance or at a public venue.  One moment you are nice and comfy, sitting there in your chair, taking a mild interest in the proceedings going on around you and next you are the main event. Usually the time between your name being called and you...

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333 Real World Leadership show art 333 Real World Leadership

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Change is hard to create anywhere in the world. Getting things to change in Japan also has its own set of challenges. The typical expat leader, sent to Japan, notices some things that need changing. Usually the Japan part of the organisation is not really part of the organisation. It is sitting off to the side, like a distant moon orbiting the HQ back home. There are major differences around what is viewed as professional work. The things that are valued in Japan, like working loyally (i.e. long hours) even with low productivity, keeping quiet, not upsetting the applecart, not contributing in...

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332 Presentation Visuals show art 332 Presentation Visuals

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Last week we talked about when presenting, you need to transfer your energy to the audience.   However don’t have your energy levels at the maximum volume all the time.  That just wears an audience out and wears you out too.  Instead, you need to have some variation.  Very strong and then sometimes very soft.  And I mean drop it right down.  Remember to have that in the voice range.  Sometimes say your point in an audible whisper.   I remember when I gave a presentation in Kobe.  It was at a university summer school for...

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331 Ending Presentations Secrets show art 331 Ending Presentations Secrets

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

This is a tricky part of designing and delivering our presentations.  Think back to the last few presentations you have attended and can you remember anything from the close of their speech?  Can you remember much about the speaker? This close should be the highlight of their talk, the piece that brings it all together, their rallying cry for the main message.  If you can’t recall it, or them, then what was the point of their giving the talk in the first place?  People give talks to make an impression, to promulgate their views, to win fans and converts, to impact the...

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330 Common Sense Needed More show art 330 Common Sense Needed More

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

As the leader we have to work on the presumption that people know what they are doing. It is impossible to micro manage every single person, every moment of the day. By the way, who would want to do that anyway? The issues arise when things deviate from the track we think they are on or expect that they are on. We find that a process has been finessed, but we don’t like the change. We find that some elements have been dropped completely, but we only find this out by accident or substantially after the fact. We are not happy in either case. Why does this happen? Training can cover the basics,...

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329 Join The Buyer Conversation In Japan show art 329 Join The Buyer Conversation In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Life is busy, busy today.  Communications has sped up business to an extent unthinkable even ten years ago.  Every company is a publisher now, due to social media’s pervasiveness.  Content marketing is driving original content creation and release.  LinkedIn, Instagram and Facebook are favouring live video, so we have to become television talents.  Voice is the next big thing, so podcasting requires us to be radio personalities.  If you are in business, your personal information is out there, easily searchable and found.  We check out the buyers and they...

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328 Dealing with Questions When Presenting In Japan show art 328 Dealing with Questions When Presenting In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Having an audience interested enough in your topic to ask questions is a heartening occurrence.  Japan can be a bit tricky though because people are shy to ask questions.  Culturally the thinking is different to the West.  In most western countries we ask questions because we want to know more.  We don’t think that we are being disrespectful by implying that the speaker wasn’t clear enough, so that is why we need to ask our question.  We also never imagine we must be dumb and have to ask a question because we weren’t smart enough to get the speaker’s meaning...

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327 Build Your Team In Japan show art 327 Build Your Team In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Teams are fluid. People move or leave and new people join. Targets go up every year. The compliance and regulatory requirements become more stringent, the market pivots and bites you, currency fluctuations take you from hero to zero in short order. Head office is always annoying. There are so many aspects of business which line up against having a strong sense of team. We can’t be complacent if we have built a strong team and we have to get to work, if we are in the process of team building. Sports teams are always high profile and successful sports coaches are lauded for their ability to...

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This is a tricky part of designing and delivering our presentations.  Think back to the last few presentations you have attended and can you remember anything from the close of their speech?  Can you remember much about the speaker? This close should be the highlight of their talk, the piece that brings it all together, their rallying cry for the main message.  If you can’t recall it, or them, then what was the point of their giving the talk in the first place?  People give talks to make an impression, to promulgate their views, to win fans and converts, to impact the audience, etc.  All weighty and worthy endeavours, but all seemingly to no effect, in most cases.  What can we do to stand above this crowd of nobodies, who are running around giving unmemorable and unimpressive talks?

The keys to any successful talk revolve around very basic principles.  Vince Lombardi, famed American Green Bay Packers football coach would always emphasise that the road to success in his game was blocking and tackling – the basics and so it is with public speaking.  Design must not start with the assembly of the slide deck.  Yet this is how 99% of people do it. 

Instead start with designing the final closing message.  In other words start with how you will finish.  This forces clarity on you, drives you to sum up the key takeaways in one sentence and gets to the heart of what it is you want to say.  It is also excruciatingly difficult, which is why we all head for the slide deck formation instead.

Once we have sieved the gold nugget from the dross, grasped the key point of the talk, then we are ready to work on the rest of the speech.  The main body of the talk will flow naturally from the close, as we assemble data, facts, examples, stories, testimonials and statistics to support our main point.  We then array this vast army of persuasion ready for deploy at our summation.  It must flow in a logical progression, easy to follow for the audience and all pointing back to support our main contention.

The opening and close can have some connection or not.  The role of the opening is very clear – grab the attention of the assembled masses to hear what it is we want to say.  We can state our conclusion directly at the start and then spend the rest of the time justifying that position.  Or we can provide some general navigation about what we are going to talk about today.  Or we can hit the audience with some nitro statement or information, to wake them up to get them to listen to us.

At the end there will be two closes, one before the Q&A and one after.  The majority of speakers allow the final question to control the proceedings rather than themselves.  If that last question is a hummer, a real beauty, right on the topic and allowing you to add extra value to your talk, then brilliant.  How many times have you seen that though?  Usually the last questions are a mess.  All the better, intelligent questions have been taken, the best insights have been plumbed and now we have some dubious punter who wants a bit of your limelight.  Their questions can often be off topic, rambling, unclear or just plain stupid.  Is this how you want your talk remembered?   

The final two closes can reflect each other and be an extension of what you have already said or you can split them up and give each its specific task to make your point.  The close before the Q&A can be a summation to remind your audience of what you spoke about and prime them for questions.  Obviously recency, the last thing people will hear, will have the most powerful impact, so the second close must be very carefully designed. 

Be careful of the event hosts wanting to take over immediately after the last question and not allowing you the chance to make your final close.  You might have gone overtime or they need to vacate the venue or face a bigger bill or whatever.  They can be thanking the audience for coming and wrapping things up with their news of their next event, before you can blink an eye.  You need to word them up at the start that you want to make a final close after the Q&A and then you will give them the floor.

The other component of the close is the delivery.  So many speakers allow their voices to trail off and allow their speaking volume to descend at the peroration.  You want to be remembered as someone passionate about your subject, excited to be there to share it with this audience and a true believer of your message.  That means you need to drive the volume up, hit the last words with a lot of passion and belief.  Make it a rousing call to action, to storm the barricades and to change the world.  That is how you want people to remember your message AND you as a speaker as they shuffle out of the venue and go back to work or home.