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348 Open The Kimono Leaders show art 348 Open The Kimono Leaders

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

The supervisor has super vision. The leader knows more. The captain makes the calls. The best and the brightest know best. The cream rises to the top. We accept that there will be leaders either our “superiors” or “the first among equals”. We put leaders up on a pedestal, we expect more from them than we expect from ourselves. We judge them, appraise them, measure them, discuss them. When you become a leader what do you find? There are rival aspirant leaders aplenty waiting in the wings to take over. They have the elbows out to shove the current leader aside and replace them....

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347 Roots of Poor Customer Service show art 347 Roots of Poor Customer Service

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

  Poor customer service really irritates us.  When we bump into it, we feel betrayed by the firm.  We have paid our money over and we expect excellent customer service to come with the good or service attached to it.  We don’t see the processes as separate.  In this Age of Distraction, people’s time has become compressed.  They are on the internet through their hand held devices pretty much permanently.  We all seem to have less time than before, so we become cross if things from the internet don’t load or load too slowly. If we have to wait we don’t...

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346 Presentation Review Techniques show art 346 Presentation Review Techniques

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Athletes and coaches spend a lot of time watching their team’s performance.  Strengths and weaknesses are sought in order to amplify the former and eliminate the latter.  Close scrutiny is applied to key moments, crucial transitions and pivotal points.  Presenting should be no different.  Cast your mind back though, to the last twenty presentations you have attended and ask yourself how many speakers were recording themselves for later analysis?  I would assert that the answer would be either zero or very close to zero.  Why would that be?  High performance...

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345 Japan Leadership Blind Spots show art 345 Japan Leadership Blind Spots

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

 Leadership is a swamp. Do leaders have to be perfect? It sounds ridiculous to expect that, because none of us are perfect. However, leaders often act like they are perfect. They assume the mantle of position power and shoot out orders and commands to those below them in the hierarchy. They derive the direction forward, make the tough calls and determine how things are to be done. There are always a number of alternative ways of doing things, but the leader says, “my way is correct, so get behind it”. Leaders start small with this idea and over the course of their career they keep...

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344 How Can Chinese Retail Be So Bad In Japan? show art 344 How Can Chinese Retail Be So Bad In Japan?

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Bad service is a brand killer. This is a controversial piece today, because I am singling out one race, one group in isolation.  It is also a total generalisation and there will be exceptions where what I am saying is absolute rubbish.  There will be other races and groups, who are equally guilty as well, who I am not singling out or covering, so I am demonstrating a blatant and singular bias. I know all that, but let the hellfire rain down on my head, I am just sick of some of this lousy service here in Tokyo.  It is a mystery to me how the service in some Chinese restaurants...

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343 Your Inspirational Talk Must Be Dynamic show art 343 Your Inspirational Talk Must Be Dynamic

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Public speaking takes no prisoners. I was attending a Convention in Phuket and the finale was the closing inspirational speech for the week of events.  I had to deliver the same speech myself at the Ho Chi Minh Convention a few years ago.  This is a daunting task.  Actually, when your audience is chock full of presentation’s training experts from Dale Carnegie, it is simply terrifying.  The length of the speech is usually around ten minutes, which though it seems shortish, can feel quite long and challenging to design.  Being an inspirational speech, it adds that...

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342 Success As a Leader In Japan show art 342 Success As a Leader In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

 Being the leader is no fun anymore. In most Western countries we are raised from an early age to become self-sufficient and independent. When we are young, we enjoy a lot of self-belief and drive hard along the road of individualism. School and university, for the most part, are individual, competitive environments with very little academic teamwork involved. This is changing slowly in some Universities as the importance of teamwork has been re-discovered. However, for the most part, it is still a zero-sum game, of someone is the top scholar and some are in the upper echelons of marks...

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341 Don't Get Sabotaged By Your Colleagues When Selling in Japan show art 341 Don't Get Sabotaged By Your Colleagues When Selling in Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Sales is a nightmare. It is usually a solitary life.  You head off to meet customers all day.  Your occasional return to the office is to restock materials or complete some processes you can’t do on-line.  Japan is a bit different.  Here it is very common to see two salespeople going off to meet the client.  If you are selling to a buyer, it is also common to face more than one person.  This is a country of on-the-job training and consensus decision making, so the numbers involved automatically inflate. Even in Western style operations, there is more of a...

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340 How Crazy Can We Go When Presenting In Japan show art 340 How Crazy Can We Go When Presenting In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Japan doesn’t love crazy. In our High Impact Presentations Course we have exercises where we ask the participants to really let go of all their inhibitions and let it all hang out – and “go crazy, go over the top”.  This is challenging in Japan. Normally, we are all usually very constrained when we speak in society.  Our voices are very moderate, our body language is quite muted and our gestures are rather restrained.  Unfortunately, this often carries over into our public presentations. Without realising it, we find ourselves speaking in this dreadful monotone, putting...

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339 Building A Team In Stages In Japan show art 339 Building A Team In Stages In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Team building is fraught. Actually, when do we create teams? Usually we inherit teams from other people, stocked with their selections and built around their preferences, aspirations and prejudices, not ours. In rare cases, we might get to start something new and we get to choose who joins. Does that mean that “team building” only applies when we start a new team? If that were the case, then most of us would never experience building a team in our careers. This concept is too narrow. In reality, we are building our teams every day, regardless of whether we suddenly became their leader or...

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Last week we talked about when presenting, you need to transfer your energy to the audience.   However don’t have your energy levels at the maximum volume all the time.  That just wears an audience out and wears you out too.  Instead, you need to have some variation.  Very strong and then sometimes very soft.  And I mean drop it right down.  Remember to have that in the voice range.  Sometimes say your point in an audible whisper.  

I remember when I gave a presentation in Kobe.  It was at a university summer school for students who had graduated and were going back to their home countries. I was giving this uplifting talk about how they could use the experience they had in Japan back in their home country.  It was powerful, a very powerful presentation.  It was an urging my comrades to “man the barricades” type of speech. The speaker after me was a Korean professor. Maybe because of the way I presented, I don’t know, but he spoke very quietly. He spoke in a very soft voice throughout the whole presentation.  It really forced you to lean in and listen to him, because you had to work a little bit harder to listen to him.  So he got peoples’ attention by having a softer voice. At the time, I thought, “wow look at that”.  That was very effective and I realized, ah, just operating at one power level all the time is not going to work.  I need to have variety in my voice, so I should have times when I am very powerful and other times when I am very soft.  So just watch yourself that you are not getting into too much soft or too much strong mode.  Variety is the key.

I said before gestures are very important.  Be careful about getting your hands tied up with things.  If you are saying one thing is important, hold up one finger.  If it is the second thing, hold up two fingers. This is important.  When you hold up your fingers like that, hold them up around head height.  Don’t hold gestures around waist height.  It is too low and people struggle to see it.  Get your gestures up high in a band from chest height up to around head height.  That zone is the key height you want for showing gestures. 

When you want to show a big point, open your hands right out.  Don’t be afraid of big gestures.  Use gestures that are congruent.  Be careful about waving your fist at your audience though.  It looks aggressive. It looks unfriendly and combative.  Use the open hand rather than a closed fist. And don’t hit your hands together, slap them together or slap them on your thigh.  That activity creating noise becomes distracting.  Just use the gestures by themselves.  As I said before, 15 seconds is probably at the maximum you want.  You can walk around on the stage, but be careful about walking around too much, especially pacing up and down.  That makes you look nervous and either lacking in confidence about your message or lacking control over what you are doing.  Try and hold the main center point of the stage and move because you have got a good reason to move.

Using the names of people in your audience is a great thing to do.  If you get there early, meet some of your audience.  Have a conversation with someone.  It is a nice connector with the audience to refer to that person and say, “I was just chatting with Jim Jones over there before and he made a very interesting point about current consumer trends.  In fact, Mary Smith made an addition to that point, when she said “blah, blah, blah…”  Suddenly you have both people very much proud of being recognized and involved in your talk.  They have been recognized by the speaker and they like it.  The audience now feels that you have a stronger connection with those listening.  Refer to people by name.  It is very, very effective.  Don’t leave it to chance, try and look for those opportunities to engage with your audience.  

Let’s concentrate on the basics.  What is the point of your presentation?  Who is your audience?  What is the point?  Be conversational and customize the delivery to your listeners.  Have exhibits or have demonstrations or whatever that are custom-made to match that audience or match the point that you are making.  Don’t just bring out a set off the shelf points you recycle for every presentation. 

You might have an existing basis for a presentation, but think about who are you talking to?  What is the key point and then take it and re-work it, re-package it up, customize it.  I have given 530 presentations in the last 20 years here in Japan.  I have never given the same presentation twice, ever.  Even with the slides, I will always have some small variation.  Certainly the way I present it will be different every time. This keeps it fresh for me, as a speaker.  And it also keeps it fresh for an audience. 

If I feel stimulated and interested in what I am talking about, then the chances are that is how the audience will feel about it too.  They will feel stimulated and interested as well.  Be wary of receiving the presentation pack. You often see the CEO had some munchkins out the back preparing the presentation for him or her.  Often, it will be the first time that they have even seen the presentation.  Sadly, it is obvious that it is the first time they have seen the presentation.  They don’t know what’s coming next and they struggle through it.  This is really killing the brand.  It is killing the brand and the organization.  It is killing the presenter’s personal brand.  You don’t want that.  Get it, customize it, make it yours, then present it.  

So there we have some ideas on how to present your visuals when you are giving your presentations which are based on our training called High Impact Presentations, where we teach people over two days how to become a high impact presenter and how to learn a number of different structures.  It’s really the Rolls-Royce of the presentation skills.  This is where Dale Carnegie started in 1912,teaching people how to be persuasive.  If ever you have a chance, after listening to this, to do that particular course if you haven’t done it before, grab that opportunity because it is a powerhouse course.  It’s a game changer of a training course.   I have taken it myself and I strongly recommend it.

So best of luck and remember, rehearse, rehearse, rehearse.  Do not be consumed by the construction of the materials.  They are secondary to you.  But when you do construct your materials use these ideas, these hints and you will give a much, much better presentation.