Why AI Won’t Replace Your Leadership Skills in the Trades

AI is transforming home services. It is changing dispatching, marketing, scheduling, follow-ups, and even customer communication.

But there is one thing AI still cannot do.

Build a real team.

In this episode of Service Business Mastery, Tersh Blissett and Joshua Crouch sit down with Scott Stolze, from GrwX Labs, to break down the human side of leadership and communication. These are the skills that separate average service businesses from elite ones.

You’ll learn why authenticity is becoming the new competitive advantage, why leaders must create psychological safety, why quiet technicians need “energetic permission” to speak up, and why asking better questions builds trust faster than any script or automation.

If you are using AI in your business, this conversation will help you use it the right way, without losing the human connection that actually builds culture.

What You Will Learn in This Episode

• Why communication is becoming more important as AI grows
• What AI still can’t replicate in leadership and team culture
• How to get quiet techs and staff to speak up in meetings
• The leadership framework Scott calls “energetic permission”
• How better questions improve trust, learning, and likability
• Why people crave authenticity in a world of AI-generated content
• How prompting AI correctly makes you a better communicator (and delegator)
• What GrowX Labs does and how they help businesses solve bottlenecks

Timestamps

00:00 Communication that AI can’t replace
03:33 Why authenticity matters more than ever
08:39 The “3 wins” of asking better questions
11:14 Better questions that build real connection
13:38 Why people stay silent in groups (and how to fix it)
16:26 How asking “stupid questions” accelerates learning
19:58 Energetic permission: the leadership skill that builds teams
25:38 AI is training you to be a better communicator
32:00 What GrowX Labs is and who it helps
37:03 How to connect with Scott
38:45 Final lesson: help people succeed through connection

Follow the Host and Guest

Tersh Blissett: https://www.linkedin.com/in/tershblissett/
Josh Crouch: https://www.linkedin.com/in/josh-crouch/
Scott Stolze: https://www.linkedin.com/in/scott-stolze/ 

Connect with Us

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Sponsors

This episode is kindly sponsored by:
UpFrog
MarketStorm
CallRail
CompanyCam

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