MYB105: The Power of Test, Adjust, Measure for Smarter Business Decisions
Max Your Business
In this episode of the Max Your Business Podcast, hosts Ben Fewtrell and David Carlin break down how to build a habit of testing, adjusting, and measuring so you can make better decisions and lift performance across the whole business. From lead gen and conversion rates to utilisation and rework, Ben and David show you what to track, how to start small, and why consistency matters more than perfection. If you’ve been spending on marketing, tools, or team without seeing clear returns, this one will help you get your numbers sorted and your focus locked in. Episode Highlights: 0:00 -...
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MYB104: Get Your Customers Buying More Often
Max Your Business
In this episode of the Max Your Business Podcast, hosts Ben Fewtrell and David Carlin dive into one of the simplest yet most overlooked ways to grow your business: getting your existing customers to buy from you more often. Many business owners put most of their energy into chasing new leads, but the real opportunity lies with the customers you already have. Ben and David share practical strategies for boosting “spending frequency,” whether you run a high-frequency business like a gym or café, or a low-frequency business such as real estate, car sales, or even a funeral parlour. From...
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MYB103: How Effective Is Your Marketing Team?
Max Your Business
In this episode of the Max Your Business Podcast, Ben and David ask the question every business owner should be asking: is your marketing team actually delivering the leads your business needs? From the Yellow Pages era to today’s AI-driven tools, lead generation has evolved fast, and the old one-person marketing team just doesn’t cut it anymore. They unpack why brand awareness alone won’t keep your sales pipeline flowing, and what it really takes to build a lead generation system that functions like a conveyor belt feeding your sales and operations teams with consistent, high-quality...
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MYB102: Here's your #1 Lead Generation Strategy
Max Your Business
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MYB102: Here's your #1 Lead Generation Strategy
Max Your Business
In this episode of the Max Your Business Podcast, hosts Ben Fewtrell and David Carlin reveal a simple but often overlooked growth strategy: getting your existing customers to come back. Too many business owners pour money and energy into chasing new leads, while ignoring the goldmine sitting right in front of them. Ben and David share practical stories—from car dealerships and broadband providers to Joe Girard, the world’s most successful car salesman—showing why customer loyalty, repeat business, and referrals are the real secret weapons for sustainable growth. If...
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MYB101: How Smart Business Owners Are Using Podcasts to Build Trust and Win More Clients
Max Your Business
In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin welcome special guest Anthony Perl—broadcaster turned podcast producer—to chat about how podcasting can drive growth, build trust and position you as the go-to expert in your field. From common pitfalls like “podfading” to real-world examples across industries, Anthony breaks down why podcasting isn’t just for coaches or big brands. It’s a powerful tool for any business that wants to connect with its audience in a more human way. And if you’re time-poor or tech-shy, you’ll love the model that...
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MYB100: Why Most Business Owners Don’t Celebrate and What It’s Costing Them
Max Your Business
In this episode of the Max Your Business Podcast, Ben and David are celebrating a major milestone—100 episodes—and taking a step back to talk about something most business owners don’t do enough of: celebrating the wins. Whether it’s landing a new client, getting through a tough week, or just ticking everything off your to-do list, recognising the good stuff (big and small) isn’t just feel-good fluff. It creates momentum, builds resilience, and helps keep you and your team energised for the long game. Ben and David reflect on their own journey and share simple, practical ways to...
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MYB099: How to Stand Out in Business - Why Different Beats Better
Max Your Business
In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin explore why being different often wins over being better when it comes to making your business stand out. If you’re stuck competing on price or blending in with the competition, this episode will help shift your approach. Ben and David unpack what a true USP (Unique Selling Proposition) looks like, why so many businesses miss the mark, and how you can stand out in a way that feels authentic and valuable. You’ll hear practical examples from a dentist who baked muffins in his waiting room, to Domino’s delivery...
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MYB098: What’s Inside the Max Business Academy (And Why It Works)
Max Your Business
In this episode of the Max Your Business Podcast, hosts Ben Fewtrell and David Carlin pull back the curtain on the Max Business Academy — what it is, who it’s for, and why it works. If your business feels more like a demanding job than the profitable asset you imagined, this episode is for you. Ben and David reveal the common gaps that hold business owners back: poor time management, cashflow chaos, and lack of a written plan. More importantly, they share how the Academy helps plug those gaps with a proven structure and practical tools. You’ll also hear real feedback from business owners...
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MYB097: How to Create a Simple Lead Magnet That Actually Wins You More Customers
Max Your Business
In this episode of the Max Your Business Podcast, Ben Fewtrell and David Carlin pull back the curtain on one of the most overlooked marketing tools for small businesses: the lead magnet. If your website isn’t collecting leads, or your lead magnet is sitting in a folder doing nothing, this is the episode for you. Ben and David break down what a lead magnet really is, why it matters, and how to create one that does more than gather email addresses. It builds relationships and leads to real sales conversations. They also dive into the common mistakes businesses make with lead magnets, how to...
info_outlineIn this episode of the Max Your Business Podcast, hosts Ben Fewtrell and David Carlin reveal a simple but often overlooked growth strategy: getting your existing customers to come back.
Too many business owners pour money and energy into chasing new leads, while ignoring the goldmine sitting right in front of them. Ben and David share practical stories—from car dealerships and broadband providers to Joe Girard, the world’s most successful car salesman—showing why customer loyalty, repeat business, and referrals are the real secret weapons for sustainable growth.
If you’ve ever felt like you’re stuck on the hamster wheel of always needing “more leads,” this episode will show you how to slow down, refocus, and create a system that brings customers back time and time again.
Episode Highlights:
00:00 – Welcome to the Max Your Business Podcast
03:47 – Why repeat business is the #1 lead generation strategy most owners ignore
06:18 – Real stories: car sales follow-ups, referrals, and the power of customer experience
09:40 – Joe Girard’s record-breaking success by building relationships with simple handwritten notes
15:15 – A massage therapist’s case study: reactivating clients after five years of silence
17:28 – The importance of keeping a customer database and why most businesses miss this opportunity
20:10 – Using joint ventures, incentives, and loyalty rewards to engage existing customers
26:41 – Subscription models and creative ways to build repeat business (hairdressers, car repair, restaurants)
32:04 – Thinking differently: trade-ins, goodwill, and standing out with customer-focused initiatives
34:38 – The ABCD method for grading customers and focusing your energy where it counts
Key Takeaways:
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Repeat Business is Your Secret Weapon – It costs far less to bring an existing customer back than to win a brand-new one.
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Communication Builds Trust – Don’t go quiet after the first sale. Consistent, thoughtful contact keeps you front of mind.
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Data Matters – Keep a database of every customer. It’s one of the most valuable assets in your business.
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Reward Loyalty First – Don’t just run special deals for new customers. Recognise and thank the ones who already buy from you.
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Think Creatively – Subscription models, loyalty offers, and even trade-ins can keep customers coming back.
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Focus Where It Counts – Grade your customers and put energy into the ones who bring the most value.
🚀 Want more practical ideas? Download the free workbook at maxmyprofit.com.au/Repeat and learn how to turn customers into raving fans.
Tune in now and start building a business that keeps people coming back. Don’t forget to subscribe for more practical insights every week.