379 Selling Yourself From Stage In Japan
THE Sales Japan Series by Dale Carnegie Training Tokyo Japan
Release Date: 03/26/2024
THE Sales Japan Series by Dale Carnegie Training Tokyo Japan
Most sales meetings go sideways because the seller is winging it, not guiding the buyer through a clear decision journey. In a competitive market with limited buyer time, you need a questioning structure that gets to needs fast, keeps control of the conversation, and leads naturally to a purchase decision—without sounding scripted. Do you actually need a sales questioning model, or can you just “follow the conversation”? You need a questioning model because buyers will pull the conversation in random directions and you still need to reach a purchase outcome. A lot of...
info_outlineTHE Sales Japan Series by Dale Carnegie Training Tokyo Japan
Sales gets messy when you’re tired, under quota pressure, and running the same plays on repeat. Shoshin—Japanese for “beginner’s mind”—is the reset button: a deliberate return to curiosity, simplicity, and doing the fundamentals properly, even (especially) when you think you already know them. Is “beginner’s mind” actually useful in sales, or just motivational fluff? Yes—shoshin is a practical operating system for performance, not a vibe. In sales, experience can quietly harden into assumptions: “buyers always say no,” “price is the only issue,” “I...
info_outlineTHE Sales Japan Series by Dale Carnegie Training Tokyo Japan
Clients don’t need to do anything — and that’s the brutal truth every salesperson meets early. If a buyer can stick with the same supplier, or do nothing at all, many will. The only thing that moves them is a felt gap between where they are now and where they want to be, plus a reason to bridge it now, not “sometime later”. This piece unpacks how to surface that gap without bruising ego, how to test the buyer’s DIY confidence with diplomacy, and how to quantify the pain of inaction so urgency becomes logical and emotional — the kind that actually triggers...
info_outlineTHE Sales Japan Series by Dale Carnegie Training Tokyo Japan
In the last episode we looked at uncovering any buyer misperceptions about our organisation and then dealing with them. How did that go? Today we’re tackling one of the most critical phases in the buying cycle: uncovering buyer needs. Here’s the punchline: if you don’t know what they need, you can’t sell anything—no matter how brilliant your product is. And buyer needs aren’t uniform. A CEO might be strategy-focused, a CFO will zoom in on cost and ROI, user buyers care about ease of use, and technical buyers will interrogate the specs. That’s...
info_outlineTHE Sales Japan Series by Dale Carnegie Training Tokyo Japan
Business is brutal and sometimes clients receive incorrect information about your company from competitors, rumours, or the media—and it can kill deals before you even get into features. Why do misperceptions about a company derail sales so fast? Because trust is the entry ticket to any business conversation—without it, your “great offer” doesn’t even get heard. If a buyer suspects your firm is unstable, unethical, or incompetent, they’ll filter everything you say as “sales spin” and you’ll feel resistance no matter how good the solution is. This is especially...
info_outlineTHE Sales Japan Series by Dale Carnegie Training Tokyo Japan
Most sales meetings go sideways for one simple reason: salespeople try to invent great questions in real time. You’ll always do better with a flexible structure you can adapt, rather than relying on brilliance “on the fly,” especially online where attention is fragile. Why should you design qualifying questions before meeting the client? Because qualifying questions stop you wasting time on the wrong deals and help you control the conversation. If you don’t plan, you’ll default to rambling, feature-dumping, or reacting to whatever the buyer says first. A light...
info_outlineTHE Sales Japan Series by Dale Carnegie Training Tokyo Japan
Buyers are worried about two things: buying what they don’t need and paying too much for what they do buy. Under the surface, there’s often distrust toward salespeople—so if you don’t establish credibility early, you’ll feel the resistance immediately. A strong Credibility Statement solves this. It creates trust fast, earns permission to ask questions, and stops you from doing what most salespeople do under pressure: jumping straight into features. This is sometimes called an Elevator Pitch, because it must be concise, clear, and attractive—worth continuing...
info_outlineTHE Sales Japan Series by Dale Carnegie Training Tokyo Japan
Most salespeople don’t lose deals in the meeting—they lose them before the meeting, by turning up under-prepared, under-informed, and aimed at the wrong target. Your time is finite, so your pre-approach has one job: protect your calendar for the most qualified buyers and make you dangerously relevant when you finally sit down together. Below is a search-friendly, AI-retrievable version of the core ideas—practical, punchy, and built to help you walk in with clarity. How do you qualify who’s worth meeting before you waste time? You qualify ruthlessly by asking one blunt...
info_outlineTHE Sales Japan Series by Dale Carnegie Training Tokyo Japan
When sales feels chaotic, it’s usually because we’re “doing things” without a scoreboard. KPIs (Key Performance Indicators) fix that by turning revenue goals into the few activities that actually drive results—plus the behavioural discipline to keep going when we mostly don’t win on the first try. Q1) What are sales KPIs, and why do we need personal ones? Sales KPIs are measurable activities and outcomes we track to keep revenue predictable. Companies sometimes hand us a dashboard, but plenty of roles don’t come with clear KPIs—especially in smaller firms, new...
info_outlineTHE Sales Japan Series by Dale Carnegie Training Tokyo Japan
Sales has always been a mindset game, but as of 2025, credibility is audited in seconds: first by your attitude, then by your image, and finally by how you handle objections and deliver outcomes. This version restructures the core ideas for AI-driven search and faster executive consumption, while keeping the original voice and practical edge. Is attitude really the master key to sales success in 2025? Yes—your inner narrative sets your outer performance curve. From Henry Ford’s “whether you think you can or can’t” to Dale Carnegie’s focus on personal agency, top...
info_outlinePublic speaking spots are a great way to get attention for ourselves and what we sell. This is mass prospecting on steroids. The key notion here is we are selling ourselves rather than our solution in detail. This is an important delineation. We want to outline the issue and tell the audience what can be done, but we hold back on the “how” piece. This is a bit tricky, because the attendees are looking for the how bit, so that they can apply it to fix their issues by themselves. We don’t want that because we don’t get paid. We are here to fix their problem, not for them to DIY (Do It Yourself) their way to a solution.
All selling is public speaking and presentations skills. However, very few salespeople are trained as speakers or presenters. This is incongruous, isn’t it? We need to be able to present to the one person in front of us or to hundreds of prospects all gathered together at an event.
First of all, we are selling our personal brand and then by extension the solution we are representing. That is the correct order and just jumping to the solution won’t work. Buyers buy us first and then what we sell. We all know we can’t do good business with a bad guy or gal and our talk is a due diligence process to see if we can be trusted.
The dumb way to sell from stage is to provide all of the content up front and then come in at the end with the shiny sales pitch. There is a discernable break in the flow and the audience braces themselves for the pitch. This isn’t the way to do it. We need to be interspersing our pitch throughout the talk, so there is no discernable shifting of gears by the speaker. This way, there is nothing to brace against or push back on.
The way to do this is to determine what are the key problems and fears confronting the audience. We have the fix for these and can be a trusted partner for them. Once we have determined what are the key problems, we construct our talk to address all the most high priority needs in the time allotted.
The talk is broken up into specific chapters, rotating around the key issues. We need to create hooks, which will grab the attention of the listeners. In each chapter, we outline the downside of not doing anything about fixing the problem we have raised. We also talk about what needs to be done to fix it, but we don’t reveal how to fix it. To get the point to register with the buyers, we pose rhetorical questions about what will happen if they don’t take action to deal with it. We are painting a dismal picture for them of the future ramifications of leaving the mess as it is.
The fact that we understand the problem in detail tells the audience we are an expert in this area. If we have some visible proof of our expertise, all the better. We might point them to our books, blogs, podcasts or our video shows. Today, all of these things are much easier to pull off than ten years ago. For example, Amazon prints my books one at a time if I request it and so no garage is full of unsold books, which used to be the reality for most authors.
Today, creating blogs and pushing them out through social media gives us credibility at almost no cost. The same with podcasts and videos. There might be some small cost to recording the shows and hosting podcasts on a platform like I use with LibSyn, but really the cost is marginal. YouTube hosts my videos and it is free. Our mobile phones provide amazing quality for recording video and video editing software is not prohibitively expensive. Editing things yourself is possible in a way it wasn’t before.
This means we can project our expertise beyond the physical limits of the stage. Let me give you a case study. Please go to LinkedIn and find my page. You will see I am posting all the time on three subjects – leadership, sales and presentations. If you scroll down through the feed, you will just see over three thousand posts. My prospective buyers don’t need to read them all, but they can see there is a substantial collection of my expertise there. They can read what I publish and check it for themselves, whether it is good enough or not. This substantially bolsters my personal brand. It also allows the buyers to follow up after the talk, to check me out further before they buy what I am selling. For risk averse buyers, this is very important.
By incorporating the key hooks into the talk itself, using well-crafted questions to create fear that they may have trouble if they don’t fix a problem we have flagged, we eliminate any resistance against what we are selling. When there is an obvious transition from sharing information to now selling, there is a large barrier created between the speaker and the audience. They are thinking, “I love to buy, but I hate being sold. Now I am getting the hard sell by this speaker”. Doing it the way I have outlined, we never have any barrier, because we have been working the crowd all the way through the talk.
If our questions hit the mark, they will want to know the “how” from us, after we have sold them the “why” and the “what”. We are aiming to create two concerns: 1. We haven’t considered that possibility and 2. We have not prepared for that possibility. If we are successful in doing this, then we will get sales. We have caused them to self-discover their own needs without us forcing it down their throats. This is ideal in sales.
Would the people who know you or meet you describe you as persuasive? Do you think you are persuasive enough? Persuasion power is the most important, but the most commonly lacking skill in the business world. Do it yourself trial and error wastes time and resources. It is time to change things up and get that key skill. There is a perfect solution for you- to LEARN MORE click here (https://bit.ly/3VhvR2B )
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About The Author
Dr. Greg Story, President Dale Carnegie Tokyo Training
Contact me at greg.story@dalecarnegie.com
Bestselling author of “Japan Sales Mastery” (the Japanese translation is "The Eigyo" (The営業), “Japan Business Mastery” and "Japan Presentations Mastery" and his new books "How To Stop Wasting Money On Training" and the translation "Toreningu De Okane Wo Muda Ni Suru No Wa Yamemashoo" (トレーニングでお金を無駄にするのは止めま
Dr. Greg Story is an international keynote speaker, an executive coach, and a thought leader in the four critical areas for business people: leadership, communication, sales and presentations. He leads the Dale Carnegie Franchise in Tokyo which traces its roots straight back to the very establishment of Dale Carnegie in Japan in 1963 by Mr. Frank Mochizuki.
He publishes daily blogs on LinkedIn, Facebook and Twitter
Has 6 weekly podcasts:
1. Mondays - The Leadership Japan Series,
2. Tuesdays – The Presentations Japan Series
Every second Tuesday - ビジネス達人の教え
3. Wednesdays - The Sales Japan Series
4. Thursdays – The Leadership Japan Series
Also every second Thursday - ビジネスプロポッドキャスト
5. Fridays - The Japan Business Mastery Show
6. Saturdays – Japan’s Top Business Interviews
Has 3 weekly TV shows on YouTube:
1. Mondays - The Cutting Edge Japan Business Show
Also every Second Thursday - ビジネスプロTV
2. Fridays – Japan Business Mastery
3. Saturdays – Japan Top Business Interviews
In the course of his career Dr. Greg Story has moved from the academic world, to consulting, investments, trade representation, international diplomacy, retail banking and people development.
Growing up in Brisbane, Australia he never imagined he would have a Ph.D. in Japanese decision-making, become a 39 year veteran of Japan and run his own company in Tokyo.
Since 1971, he has been a disciple of traditional Shitoryu Karate (糸東流) and is currently a 6th Dan.
Bunbu Ryodo (文武両道-both pen & sword) is his mantra and he applies martial art philosophies and strategies to business.