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379 Selling Yourself From Stage In Japan

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Release Date: 03/26/2024

Japan Doesn’t Change in Sales show art Japan Doesn’t Change in Sales

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Why Western sales revolutions haven’t reshaped Japanese selling practices Sales gurus often argue that “sales has changed.” They introduce new frameworks—SPIN Selling, Consultative Selling, Challenger Selling—that dominate Western business schools and corporate training. But in Japan, sales methods look surprisingly similar to how they did decades ago. Why hasn’t Japan embraced these waves of change? Let’s break it down. Why has Japan resisted Western sales revolutions? Japan’s business culture is defined by consensus decision-making. Unlike in the US, where one buyer may...

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Building Customer Loyalty show art Building Customer Loyalty

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Why trust is the ultimate driver of long-term sales success in Japan Salespeople everywhere know that trust is essential for winning deals, but in Japan, trust is the difference between a one-off sale and a lifelong customer. Research shows that 63% of buyers prefer to purchase from someone they completely trust—even over someone offering a lower price. In a market where relationships outweigh transactions, trust doesn’t just support sales, it builds loyalty. Why does trust outweigh price in Japanese sales? While discounting may win a deal, it doesn’t create loyalty. Trust, on the...

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How to Own the Sales Transition Zone show art How to Own the Sales Transition Zone

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Why mastering client conversations in Japan defines long-term sales success When salespeople meet new clients, the first few minutes set the tone for everything that follows. This “transition zone” between pleasantries and serious discussion is where trust is either built—or broken. Let’s explore how professionals in Japan and globally can own this crucial phase. Why is the sales transition zone so critical? The sales transition zone is the moment when the buyer and seller move from small talk into business. For the client, the first question is usually, “How much will this...

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Don’t Say “No” For The Client show art Don’t Say “No” For The Client

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

At the age of sixteen, I was wandering around the streets of a lower working class area in the suburbs of Brisbane, working my first job, trying to sell expensive Encyclopedia Britannica to the punters who lived there.  Despite my callow youth, I had a tremendous gift as a salesman.  I could tell by looking at the house from the outside whether they were interested or not in buying Encyclopedia Britannica and so could determine whether I should knock on their door or not.  I was saying “no” for the client.  Obviously, I had no clue what I was doing. The only training we...

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Unlocking Value For Clients show art Unlocking Value For Clients

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

It is seriously sad to be dumb.  Nothing annoys me more than when I finally realise something that was so obvious and yet I didn’t see what was there, right in front of my nose.  We talk a lot about value creation in relation to pricing, trying to persuade clients that what we are selling is a sensible trade off between the value they seek and the revenue that we seek.  We want the value we offer to be both perceived and acknowledged value by the buyer.  Often however, we get into a rut in our sales mindset.  We carve a neuron groove once in our brain and keep...

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Selling As A Team show art Selling As A Team

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

When we think of team selling, we imagine a room with the buyers on one side of the table and we are lined up on the other.  There is another type of team selling and that is taking place before we get anywhere near the client.  It might be working together as a Sales Mastermind panel to brainstorm potential clients to target or strategising campaigns or plotting the approach to adopt with a buyer.  Salespeople earn their remuneration through a combination of base salary and commission or bonus in Japan.  There are very few jobs here in sales, which are 100% commission,...

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Four Client Focus Areas For Salespeople show art Four Client Focus Areas For Salespeople

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

 was studying an online learning programme from Professor Scott Galloway, where he talked about Appealing To Human Instincts.  His take was from the strategy angle, but I realised that this same framework would be useful for sales too.  In sales we do our best to engage the client.  We try to develop sophisticated questions to help us unearth the stated and unstated needs of the buyer.  Professor Galloway's pedagogical construct can give us another perspective on buyer dynamics. The first Human Instinct nominated was the brain.  This is our logos, our rational,...

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How To Sell from The Stage show art How To Sell from The Stage

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Group crowdsourcing has been around since cave dweller days.  Gathering a crowd of prospects and getting them to buy your stuff is a standard method of making more sales or starting conversations which hopefully will lead to sales.  Trade shows provide booths but also speaking events, if you pay more dough to attend.  These days the event will most likely be online rather than in person, but the basics are common.  “We all love to buy but we don’t want to be sold”, should be a mantra all salespeople embrace, especially with selling from the stage. The common approach...

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"That Sounds Pricey"

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Japanese salespeople should love to hear “that sounds pricey” from buyers.  Why?  Because they know that this statement is the most common objection to arise in response to their sales presentation and they are completely ready for it.  It is one of the simplest buyer pushback answers to deal with too.  Well, simple that is, if you are trained in sales and know what you are doing.  Untrained salespeople really make a big hot mess of this one.  They want to argue the point about pricing with the buyer.  Or they want to use their force of will to bully the...

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The Craziness Of Sales In Japan show art The Craziness Of Sales In Japan

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Japan’s image as a sophisticated country with a solid, unique traditional culture is well placed.  For example, every year around 130,000 Shinkansen bullet trains run between Tokyo and Osaka, bolting through the countryside at speeds of up to 285 kilometers an hour and boast an average arrival delay of 24 seconds.  Think about that average, sustained over a whole year!  Such amazing efficiency here is combined with basically no guns, no drugs, no litter, no graffiti, very little crime and the people are so polite and considerate. If you step on their foot in the crowded subway...

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Public speaking spots are a great way to get attention for ourselves and what we sell.  This is mass prospecting on steroids.  The key notion here is we are selling ourselves rather than our solution in detail.  This is an important delineation.  We want to outline the issue and tell the audience what can be done, but we hold back on the “how” piece.  This is a bit tricky, because the attendees are looking for the how bit, so that they can apply it to fix their issues by themselves.  We don’t want that because we don’t get paid.  We are here to fix their problem, not for them to DIY (Do It Yourself) their way to a solution.

All selling is public speaking and presentations skills.  However, very few salespeople are trained as speakers or presenters.  This is incongruous, isn’t it?  We need to be able to present to the one person in front of us or to hundreds of prospects all gathered together at an event.

First of all, we are selling our personal brand and then by extension the solution we are representing.  That is the correct order and just jumping to the solution won’t work.  Buyers buy us first and then what we sell.  We all know we can’t do good business with a bad guy or gal and our talk is a due diligence process to see if we can be trusted.

The dumb way to sell from stage is to provide all of the content up front and then come in at the end with the shiny sales pitch.  There is a discernable break in the flow and the audience braces themselves for the pitch.  This isn’t the way to do it.  We need to be interspersing our pitch throughout the talk, so there is no discernable shifting of gears by the speaker.  This way, there is nothing to brace against or push back on.

The way to do this is to determine what are the key problems and fears confronting the audience.  We have the fix for these and can be a trusted partner for them.  Once we have determined what are the key problems, we construct our talk to address all the most high priority needs in the time allotted.

The talk is broken up into specific chapters, rotating around the key issues.  We need to create hooks, which will grab the attention of the listeners. In each chapter, we outline the downside of not doing anything about fixing the problem we have raised.  We also talk about what needs to be done to fix it, but we don’t reveal how to fix it.  To get the point to register with the buyers, we pose rhetorical questions about what will happen if they don’t take action to deal with it.  We are painting a dismal picture for them of the future ramifications of leaving the mess as it is.

The fact that we understand the problem in detail tells the audience we are an expert in this area.  If we have some visible proof of our expertise, all the better.  We might point them to our books, blogs, podcasts or our video shows.  Today, all of these things are much easier to pull off than ten years ago.  For example, Amazon prints my books one at a time if I request it and so no garage is full of unsold books, which used to be the reality for most authors.

Today, creating blogs and pushing them out through social media gives us credibility at almost no cost.  The same with podcasts and videos.  There might be some small cost to recording the shows and hosting podcasts on a platform like I use with LibSyn, but really the cost is marginal.  YouTube hosts my videos and it is free.  Our mobile phones provide amazing quality for recording video and video editing software is not prohibitively expensive. Editing things yourself is possible in a way it wasn’t before.

This means we can project our expertise beyond the physical limits of the stage.  Let me give you a case study. Please go to LinkedIn and find my page.  You will see I am posting all the time on three subjects – leadership, sales and presentations.  If you scroll down through the feed, you will just see over three thousand posts.  My prospective buyers don’t need to read them all, but they can see there is a substantial collection of my expertise there. They can read what I publish and check it for themselves, whether it is good enough or not. This substantially bolsters my personal brand.  It also allows the buyers to follow up after the talk, to check me out further before they buy what I am selling.  For risk averse buyers, this is very important.

By incorporating the key hooks into the talk itself, using well-crafted questions to create fear that they may have trouble if they don’t fix a problem we have flagged, we eliminate any resistance against what we are selling.  When there is an obvious transition from sharing information to now selling, there is a large barrier created between the speaker and the audience.  They are thinking, “I love to buy, but I hate being sold. Now I am getting the hard sell by this speaker”. Doing it the way I have outlined, we never have any barrier, because we have been working the crowd all the way through the talk. 

If our questions hit the mark, they will want to know the “how” from us, after we have sold them the “why” and the “what”. We are aiming to create two concerns: 1. We haven’t considered that possibility and 2.  We have not prepared for that possibility.  If we are successful in doing this, then we will get sales. We have caused them to self-discover their own needs without us forcing it down their throats. This is ideal in sales.

Would the people who know you or meet you describe you as persuasive? Do you think you are persuasive enough? Persuasion power is the most important, but the most commonly lacking skill in the business world. Do it yourself trial and error wastes time and resources. It is time to change things up and get that key skill.  There is a perfect solution for you- to LEARN MORE click here (https://bit.ly/3VhvR2B )

To get your free guide “How To Stop Wasting Money On Training” click here ( https://bit.ly/4agbvLj )

To get your free “Goal Setting Blueprint 2.0” click here (https://bit.ly/43o5FVK)

If you enjoy our content, then head over to www.dale-carnegie.co.jp and check out our Japanese and English seminars, workshops, course information and schedules and our whitepapers, guidebooks, training videos, podcasts, blogs.

About The Author

Dr. Greg Story, President Dale Carnegie Tokyo Training

Contact me at [email protected]

Bestselling author of “Japan Sales Mastery” (the Japanese translation is "The Eigyo" (The営業), “Japan Business Mastery” and "Japan Presentations Mastery" and his new books "How To Stop Wasting Money On Training" and the translation "Toreningu De Okane Wo Muda Ni Suru No Wa Yamemashoo" (トレーニングでお金を無駄にするのは止めま

Dr. Greg Story is an international keynote speaker, an executive coach, and a thought leader in the four critical areas for business people: leadership, communication, sales and presentations. He leads the Dale Carnegie Franchise in Tokyo which traces its roots straight back to the very establishment of Dale Carnegie in Japan in 1963 by Mr. Frank Mochizuki.

He publishes daily blogs on LinkedIn, Facebook and Twitter

Has 6 weekly podcasts:

1.     Mondays -  The Leadership Japan Series,

2.    Tuesdays – The Presentations Japan Series

Every second Tuesday - ビジネス達人の教え

3.    Wednesdays - The Sales Japan Series

4.    Thursdays – The Leadership Japan Series

Also every second Thursday - ビジネスプロポッドキャスト

5.    Fridays - The Japan Business Mastery Show

6.    Saturdays – Japan’s Top Business Interviews

Has 3 weekly TV shows on YouTube:

1.     Mondays - The Cutting Edge Japan Business Show

Also every Second Thursday - ビジネスプロTV

2.    Fridays – Japan Business Mastery

3.    Saturdays – Japan Top Business Interviews

In the course of his career Dr. Greg Story has moved from the academic world, to consulting, investments, trade representation, international diplomacy, retail banking and people development.

Growing up in Brisbane, Australia he never imagined he would have a Ph.D. in Japanese decision-making, become a 39 year veteran of Japan and run his own company in Tokyo.

Since 1971, he has been a disciple of traditional Shitoryu Karate (糸東流) and is currently a 6th Dan.

Bunbu Ryodo (文武両道-both pen & sword) is his mantra and he applies martial art philosophies and strategies to business.