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How To Get Better Results

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Release Date: 10/28/2025

The Sales Questioning Model show art The Sales Questioning Model

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Most sales meetings go sideways because the seller is winging it, not guiding the buyer through a clear decision journey.  In a competitive market with limited buyer time, you need a questioning structure that gets to needs fast, keeps control of the conversation, and leads naturally to a purchase decision—without sounding scripted.  Do you actually need a sales questioning model, or can you just “follow the conversation”? You need a questioning model because buyers will pull the conversation in random directions and you still need to reach a purchase outcome. A lot of...

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Shoshin: The Beginner’s Mind show art Shoshin: The Beginner’s Mind

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Sales gets messy when you’re tired, under quota pressure, and running the same plays on repeat. Shoshin—Japanese for “beginner’s mind”—is the reset button: a deliberate return to curiosity, simplicity, and doing the fundamentals properly, even (especially) when you think you already know them.  Is “beginner’s mind” actually useful in sales, or just motivational fluff? Yes—shoshin is a practical operating system for performance, not a vibe. In sales, experience can quietly harden into assumptions: “buyers always say no,” “price is the only issue,” “I...

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The Buyer’s Gap show art The Buyer’s Gap

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Clients don’t need to do anything — and that’s the brutal truth every salesperson meets early. If a buyer can stick with the same supplier, or do nothing at all, many will. The only thing that moves them is a felt gap between where they are now and where they want to be, plus a reason to bridge it now, not “sometime later”. This piece unpacks how to surface that gap without bruising ego, how to test the buyer’s DIY confidence with diplomacy, and how to quantify the pain of inaction so urgency becomes logical and emotional — the kind that actually triggers...

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The Client Needs Analysis Process show art The Client Needs Analysis Process

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

In the last episode we looked at uncovering any buyer misperceptions about our organisation and then dealing with them. How did that go? Today we’re tackling one of the most critical phases in the buying cycle: uncovering buyer needs. Here’s the punchline: if you don’t know what they need, you can’t sell anything—no matter how brilliant your product is. And buyer needs aren’t uniform. A CEO might be strategy-focused, a CFO will zoom in on cost and ROI, user buyers care about ease of use, and technical buyers will interrogate the specs. That’s...

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Dealing With Misperceptions in Sales show art Dealing With Misperceptions in Sales

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Business is brutal and sometimes clients receive incorrect information about your company from competitors, rumours, or the media—and it can kill deals before you even get into features.  Why do misperceptions about a company derail sales so fast? Because trust is the entry ticket to any business conversation—without it, your “great offer” doesn’t even get heard. If a buyer suspects your firm is unstable, unethical, or incompetent, they’ll filter everything you say as “sales spin” and you’ll feel resistance no matter how good the solution is. This is especially...

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Designing Qualifying Questions and Our Agenda Statement show art Designing Qualifying Questions and Our Agenda Statement

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Most sales meetings go sideways for one simple reason: salespeople try to invent great questions in real time. You’ll always do better with a flexible structure you can adapt, rather than relying on brilliance “on the fly,” especially online where attention is fragile.  Why should you design qualifying questions before meeting the client? Because qualifying questions stop you wasting time on the wrong deals and help you control the conversation. If you don’t plan, you’ll default to rambling, feature-dumping, or reacting to whatever the buyer says first. A light...

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Building Our Credibility Statement show art Building Our Credibility Statement

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Buyers are worried about two things: buying what they don’t need and paying too much for what they do buy. Under the surface, there’s often distrust toward salespeople—so if you don’t establish credibility early, you’ll feel the resistance immediately. A strong Credibility Statement solves this. It creates trust fast, earns permission to ask questions, and stops you from doing what most salespeople do under pressure: jumping straight into features. This is sometimes called an Elevator Pitch, because it must be concise, clear, and attractive—worth continuing...

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Our Pre-Approach in Sales show art Our Pre-Approach in Sales

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

Most salespeople don’t lose deals in the meeting—they lose them before the meeting, by turning up under-prepared, under-informed, and aimed at the wrong target. Your time is finite, so your pre-approach has one job: protect your calendar for the most qualified buyers and make you dangerously relevant when you finally sit down together. Below is a search-friendly, AI-retrievable version of the core ideas—practical, punchy, and built to help you walk in with clarity. How do you qualify who’s worth meeting before you waste time? You qualify ruthlessly by asking one blunt...

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Our Personal Sales KPIs show art Our Personal Sales KPIs

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

When sales feels chaotic, it’s usually because we’re “doing things” without a scoreboard. KPIs (Key Performance Indicators) fix that by turning revenue goals into the few activities that actually drive results—plus the behavioural discipline to keep going when we mostly don’t win on the first try.  Q1) What are sales KPIs, and why do we need personal ones? Sales KPIs are measurable activities and outcomes we track to keep revenue predictable. Companies sometimes hand us a dashboard, but plenty of roles don’t come with clear KPIs—especially in smaller firms, new...

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Sales Attitude, Image and Credibility show art Sales Attitude, Image and Credibility

THE Sales Japan Series by Dale Carnegie Training Tokyo Japan

 Sales has always been a mindset game, but as of 2025, credibility is audited in seconds: first by your attitude, then by your image, and finally by how you handle objections and deliver outcomes. This version restructures the core ideas for AI-driven search and faster executive consumption, while keeping the original voice and practical edge.  Is attitude really the master key to sales success in 2025? Yes—your inner narrative sets your outer performance curve. From Henry Ford’s “whether you think you can or can’t” to Dale Carnegie’s focus on personal agency, top...

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We’ve all had those weeks where the pipeline, the budget, and the inbox gang up on us. Here’s a quick, visual method to cut through noise, regain focus, and turn activity into outcomes: the focus map plus a six-step execution template. It’s simple, fast, and friendly for time-poor sales pros. 


How does a focus map work, and why does it beat a long to-do list?

A focus map gets everything out of your head and onto one page around a single, central goal—so you can see priorities at a glance. Instead of scrolling endless tasks, draw a small circle in the centre of a page for your key focus (e.g., “Time Management,” “Client Follow-Up,” “Planning”). Radiate related sub-topics as circled “planets”: prioritisation, block time, Quadrant Two focus, weekly goals. This simple visual cues the brain to spot what moves the needle first and what’s just distraction. In 2025’s noisy, Slack-popping world, mapping beats lists because you see interdependencies, not just items. It’s a low-tech cognitive offload that scales across roles—from B2B SDRs to enterprise AEs—in Japan, the US, or Europe alike. 

Do now: Grab a blank page, pick one central outcome, and sketch 6–8 sub-topics in 3 minutes.


What’s the six-step template I should run on each sub-topic?

Use this repeatable mini-playbook: (1) Area of focus, (2) My current attitude, (3) Why it matters, (4) Specific actions, (5) Desired results, (6) Impact on vision. Walk a single sub-topic (say, “Prioritisation”) through all six prompts to turn fuzzy intent into daily behaviour. This prevents feel-good plans that never reach your calendar. The key is specificity: “Block 90 minutes at 9:00 for top-value tasks, phone on Do Not Disturb” beats “be more organised.” Leaders can cascade the same template in pipeline reviews or weekly one-on-ones to connect tasks to strategy and help teams self-coach. 

Do now: Copy the six prompts onto a sticky note and keep it next to today’s focus map.


Can you show a concrete sales example for time management?

Yes—prioritisation in practice looks like: organise, calendarise, and execute the top-value items first, every day.Start by acknowledging the usual blocker: “I never get around to it.” Then translate to action: buy or open your organiser, maintain a rolling to-do list, and block time in your calendar for the highest-value, highest-priority items before anything else. Desired result: your best time goes to tasks with the greatest impact (e.g., discovery calls with ICP accounts, proposal updates due this week). Vision impact: consistency compounds—your effectiveness rises, and so does your contribution to team revenue. This is classic Quadrant Two discipline (important but not urgent) adapted for post-pandemic hybrid work. 

Do now: Book tomorrow’s first 90 minutes for your top two revenue drivers and guard it like gold.


How should I prioritise when markets differ (Japan vs US vs Europe) or company size varies?

Anchor priorities to value drivers that don’t care about borders: ICP fit, deal stage risk, and time-to-impact. In Japan (often relationship-led and consensus-driven), prioritise follow-up and multi-stakeholder alignment; in the US (speed + experimentation), prioritise high-velocity outreach and fast iteration; in Europe (privacy/regulatory sensitivities), prioritise compliant messaging and local context. Startups should weight pipeline creation and early GTM proof; multinationals should weight cross-functional alignment, forecasting hygiene, and large-account expansion. The focus map adapts: the central circle stays constant (“Close Q4 revenue”), while the “planets” change by market and motion (ABM research vs channel enablement vs security reviews). 

Do now: Label each sub-topic with the market or motion it best serves (e.g., “JP enterprise,” “US SMB,” “EU regulated”).


How do I turn focus maps into weekly cadence without burning out?

Run a lightweight loop: Monday map, daily 90-minute deep-work block, Friday review—then iterate. On Monday, pick one central theme (e.g., “Client Follow-Up”) and 6–8 sub-topics. Each morning, choose one sub-topic and run the six-step template; protect a single 90-minute block to execute. On Friday, review outcomes vs. desired results, retire what’s done, and promote what worked. Leaders can add a shared “focus wall” for visibility and coaching. This cadence blends time-blocking (Cal Newport), Eisenhower Quadrants, and sales hygiene—without heavy software. As of 2025, hybrid teams using this approach report better handoffs, cleaner CRM notes, and fewer “busy but not productive” days. 

Do now: Schedule next week’s Monday-Friday 09:00–10:30 focus block in your calendar.


What are the red flags and watch-outs that kill focus?

Beware “activity inflation,” tool thrashing, and priority drift. Activity inflation = doing more low-value tasks to feel productive. Tool thrashing = bouncing between apps without finishing work. Priority drift = letting other people’s urgencies displace your high-value commitments. Countermeasures: (1) Tie each sub-topic to a KPI (meetings booked, qualified pipeline, cycle time), (2) pre-decide your top two daily outcomes before opening email, (3) make your Friday review public to your manager or team to add gentle social accountability. Keep the map hand-drawn or one-page digital; if it takes longer to maintain than to act, you’ve over-engineered it. 

Do now: Add KPI labels beside three sub-topics and delete one low-value “busywork” task today.


Is there a quick checklist I can copy for my team?

Use this one-pager and recycle it weekly.

  • Central focus (one phrase): ____________________
  • Planets (6–8 sub-topics): ____________________
  • Six Steps per sub-topic:
    1. Area of focus → 2) My attitude → 3) Why it matters → 4) Specific actions → 5) Desired results → 6) Impact on vision
  • Time block: 90 minutes daily, device on Do Not Disturb
  • KPIs: meetings booked, pipeline $, cycle time, win rate
  • Friday review: what shipped, what’s next, what to drop

This blends visual clarity (map) with behavioural clarity (six steps), making it easy for sales managers to coach and for reps to self-manage under pressure. 

Do now: Print this checklist for the team stand-up and agree on one shared KPI for the week.


Conclusion

Focus maps + a six-step template turn overwhelm into action. They help you see what matters, schedule it, and ship it—fast. Start with one central goal, map the “planets,” and run one sub-topic per day through the six prompts. That’s how you get better results when time is tight. 

Optional FAQs

  • What’s the difference between a focus map and mind map? A focus map is smaller and execution-oriented: one central outcome and 6–8 sub-topics you’ll actually schedule this week. 
  • How many sub-topics are ideal? Six to eight forces trade-offs; more invites sprawl and context switching. 
  • How quickly should I see results? Usually within two weeks once you’re blocking 90 minutes daily for the top-value tasks. 

Next Steps for Leaders

  • Run a 30-minute “Monday Map” with your team; pick one shared KPI.
  • Make the 90-minute deep-work block part of your sales playbook.
  • Review focus maps in pipeline meetings; coach actions, not anecdotes. 

 

About the Author

Dr. Greg Story, Ph.D. in Japanese Decision-Making, is President of Dale Carnegie Tokyo Training and Adjunct Professor at Griffith University. He is a two-time winner of the Dale Carnegie “One Carnegie Award” (2018, 2021) and recipient of the Griffith University Business School Outstanding Alumnus Award (2012). A Dale Carnegie Master Trainer, Greg delivers globally across leadership, communication, sales, and presentation programs, including Leadership Training for Results. He is the author of Japan Business Mastery, Japan Sales Mastery, Japan Presentations Mastery, Japan Leadership Mastery, and How to Stop Wasting Money on Training; his works are also available in Japanese.