Episode #319: The Client Spotlight Series — From 9 Turnovers to a Rockstar Legal Team

In this episode, Molly sits down with Aviva Gordon, an estate planning lawyer, Founder/Owner of Gordon Law, LLC, to discuss her journey from dealing with high turnovers to building a rockstar legal team. They dive into hiring challenges, building a supportive culture, and keeping client service personal in a tech-driven world. Aviva shares why trusting professionals and continuous improvement are key to lasting law firm success.

 

Key Takeaways:

• Hiring Right Changes Everything – Moving from repeated assistant turnovers to finding the right fit transformed Aviva’s legal team and client experience.

• Communication is Key – Even skilled attorneys can struggle with clearly articulating expectations to their team.

• Culture Beats Perks – A supportive, respectful team environment keeps great people longer than big salaries or flashy benefits.

• Process is Power – Documenting systems and procedures gets tasks out of the attorney’s head and into a repeatable workflow.

• Clients Feel Your Team’s Energy – A cohesive, well-supported legal team delivers better client care and stronger relationships.

• Small Firms Have Big Advantages – Personalized service, real human touch, and dedicated client care beat large-firm bureaucracy.

• Partnership with Professionals Pays Off – Bringing in expert help for hiring, onboarding, and leadership support accelerates growth.

• Continuous Improvement is Non-Negotiable – Regularly refining processes and roles keeps the legal team effective and engaged.

 

Quote for the Show: "Trust professionals. We as lawyers are good at what we're good at, but not good at everything." - Aviva Gordon

 

Connect with Aviva:

• Website: www.gordonlawlv.com

• LinkedIn: https://www.linkedin.com/in/aviva-gordon

• LinkedIn: https://www.linkedin.com/company/gordon-law-llc/

• Facebook: https://www.facebook.com/GordonLawLV

• Instagram: https://www.instagram.com/gordonlawlv

 

Links:

• Website: https://hiringandempowering.com/

• Facebook: https://www.facebook.com/hiringandempowering

• Instagram: https://www.instagram.com/hiringandempowering

• LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/

• The Law Firm Admin Bootcamp + Academy™: https://www.lawfirmadminbootcamp.com/

• Get Fix My Boss Book: https://amzn.to/3PCeEhk

 

Ways to Tune In:

• Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N

• Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599

• Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH

• Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions

• YouTube - https://youtu.be/IzlKZKDIr7Q