451 Building a Culture of Innovation and Customer Service with Frank Lecrone
Scaling UP! H2O
What happens when you build a company around one niche, listen obsessively to customers, and never stop improving? In this episode, host Trace Blackmore finally sits down for a full-length conversation with , Founder, President, and CEO of . What started in a small 60' x 60' space in Hanover, Pennsylvania, with three employees, maxed-out credit cards, and endless Staples runs has grown into a 300+-person organization serving industrial water professionals around the world. Frank shares how AquaPhoenix became “the booth everyone wants to be next to” at...
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450 Wastewater Advocacy and Innovation with Robin Deal
Scaling UP! H2O
“The More You Know” - Robin Deal A million-gallon-a-day perspective, distilled into actionable steps. , AquaPure Product Manager at unpacks how seasoned pros can squeeze more performance—and less sludge—out of industrial wastewater systems without compromising compliance or plant uptime. From “clear water in a jar” to stable discharge in the field Robin details a practical jar-testing workflow: start from upstream processes, target pH using hydroxide/sulfide solubility curves, choose the right coagulant (aluminum, iron, calcium, lanthanum, or organics),...
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449 Michael Bourgeois on AWT Partnerships and Professional Growth
Scaling UP! H2O
Get stuck in – Michael Bourgeois, CWT How do standards get written in ways that working water treaters can actually meet? In this conversation, AWT Past President, current Related Trade Organization (RTO) Committee Chair, and Chemco Products Company Operations Manager, , explains how AWT’s liaisons collaborate with peer organizations, so guidance reflects field reality—operations, risk, and achievable compliance. From Field Bags to Board Rooms: Why RTOs Matter Bourgeois outlines the purpose of AWT’s RTO structure: volunteer liaisons track and influence work at groups...
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448 2025 Halloween Special
Scaling UP! H2O
Holidays don’t usually line up with release day—but this year they did. In this Halloween special, Trace uses the horror-movie trope of the “scary boiler room” to deliver practical, field-tested reminders for safer sampling, clearer thinking, and better decisions in high-heat, low-light spaces. Boiler Rooms, Myths, and Real Risks From Nightmare on Elm Street to Tower of Terror, pop culture loves dim steam, tight corridors, and clangy pipe-labyrinths. Trace contrasts that imagery with what matters to pros: light, ventilation, a stable work surface, and time for...
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447 Unlocking Team Potential with Culture Index with Randi Fargen
Scaling UP! H2O
Hiring in industrial water is slow, specialized, and expensive to get wrong. In this conversation, executive advisor explains how a two-question, 5–7 minute Culture Index survey becomes an ongoing management and coaching system—not just a hiring screen—so owners cut turnover risk, speed onboarding, and improve day-to-day communication. From “assessment fatigue” to a usable language Most teams dread long assessments. This survey takes minutes and measures four primary traits—autonomy, sociability, pace/patience, conformity—plus three...
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446 Leveraging the Culture Index for Business Success with Danielle Scimeca and Conor Parrish
Scaling UP! H2O
How do you make “right person, right seat” a repeatable system—not a hope? ’s (President) and returning guest (Chief Growth Officer) share how the Culture Index became a decisive tool for coaching, hiring, and a company-wide restructure. If you lead field service, customer service, or operations in industrial water, this conversation offers practical patterns you can apply the next time a role feels misaligned or a 1:1 stall on surface-level updates. From intuition to instrumentation Trace opens with the origin story and quickly moves to why Danielle and Conor adopted...
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445 Industrial Water Week 2025: Careers Friday
Scaling UP! H2O
Industrial Water Week 2025: Careers Friday brings the celebration back to first principles—mentors, disciplined training, and field diagnostics that go beyond the screen. Trace reflects on the people who invested in his craft, recognizes guest contributors across the week, and issues a practical challenge to invest in one new professional before the day ends. Foundations that Compound A candid mentorship story anchors today’s episode. Trace recalls how early-career intimidation turned into decades of teaching fundamentals and math at AWT—proof that asking better questions...
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444 Industrial Water Week 2025: Wastewater Thursday
Scaling UP! H2O
Wastewater isn’t an endpoint—it’s a decision point. On Wastewater Thursday, host Trace Blackmore, CWT sharpens the operator’s toolkit with field-tested lessons: dose by mechanism, verify by sampling discipline, and use wastewater’s fast feedback to protect quality, cost, and permits. Sampling discipline protects credibility Trace recounts an early-career moment when an inspector sampled the wrong location, triggering alarms. Immediate, methodical resampling—guided by logs and a clear process map—proved the system was in spec. The leadership takeaway: embed verification before...
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443 Industrial Water Week 2025: Cooling Wednesday
Scaling UP! H2O
Cooling Wednesday is about performance, protection, and proof. Trace Blackmore invites the Nation to get hands-on with cooling equipment and share field photos while offering a practical reminder: learn to navigate the chiller’s user interface—because it’s your fastest route to actionable diagnostics, documentation, and energy impact. Reading the Chiller UI—From Intimidation to Insight Modern microprocessor interfaces reveal real-time and historical data that matter to heat transfer: temperatures, loading, and power trends. If you’ve avoided the panel out of fear of...
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442 Industrial Water Week 2025: Boiler Tuesday
Scaling UP! H2O
Boiler rooms reward clarity: how many BTUs from the flame actually arrive in steam—and stay there to do useful work? For Boiler Tuesday, Trace Blackmore, CWT, treats boiler care as heat-transfer management across the full train, from feedwater and deaeration to distribution and condensate return, with dry steam as the operational benchmark. Heat Transfer Is a Leadership Metric Dry steam isn’t a detail; it’s throughput. Steam on its worst day carries ~1,150 BTUs while hot water on its best day carries ~180 BTUs. When carryover creates wet steam, production loses energy at the...
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What happens when a nuclear chemist pivots into industrial water treatment? In this episode, host Trace Blackmore is joined by Dr. Jasbir Gill, President at Water Energy Solutions Inc, whose career spans five decades of breakthrough innovations in water chemistry and sustainability. From developing predictive modeling systems to creating new polymer standards, Dr. Gill shares how scientific rigor and practical experience came together to shape tools still used today.
“We were not just saving water—we were calculating the true cost of energy and environmental impact.”
From Nuclear Chemistry to Water Treatment
Dr. Gill begins by tracing his academic roots in nuclear and inorganic chemistry from IIT Roorkee, followed by early post-doctoral research in Italy and England. While initially headed for a career in nuclear separations, a chance encounter rerouted his path to the U.S., where his work at SUNY Buffalo introduced him to the intricacies of water chemistry. That foundational knowledge laid the groundwork for his transformative career at Calgon, and later Nalco.
The Birth of CalGuard: Predictive Modeling Ahead of Its Time
In one of the most compelling parts of the episode, Dr. Gill walks us through the creation of CalGuard—an award-winning predictive modeling tool that transformed how chemical dosing and scaling behavior are calculated. Integrating thermodynamic principles, field data, and statistical regression, the CalGuard model helped standardize customized water treatment programs across regional chemistries and system variables.
Defining the Water-Energy-Carbon Nexus
A highlight of Dr. Gill’s later career came when he began asking hard questions about sustainability. How much energy is consumed per gallon of water saved? What’s the carbon footprint of that savings? He shares compelling stories of his work with nuclear power plants, showing how acid use for pH control contributed to CO₂ emissions—insights that later shaped his independent firm, Water Energy Solutions.
From Chromate to Phosphate: Reinventing Treatment Chemistry
When chromate was phased out of industrial water treatment, Dr. Gill was at the forefront of developing phosphate-based alternatives. He recounts the invention of the AAM 60/40 copolymer in his lab—now an industry standard—and how field trials and real-time testing guided product refinement. This section underscores how practical chemistry, adaptability, and client trust converge to move the industry forward.
The J-Factor and Real-World Impact
Dr. Gill explains his invention of the J-factor—a conversion metric allowing new inhibitors to be benchmarked against legacy ones. Developed through comparative field tests and algorithmic modeling, the J-factor exemplifies the intersection of empirical science and industry need, with wide applicability even decades later.
Final Reflections: Leadership, Teamwork, and Lifelong Curiosity
In the closing segment, Dr. Gill reflects on the importance of teamwork, adaptability, and focusing on one’s work amid organizational change. His stories—from field trips in Montana to building mobile labs for rapid field testing—reveal the human side of technical innovation.
This episode is more than a lesson in chemistry—it’s a case study in innovation, leadership, and long-term thinking. Dr. Gill’s insights remind us that successful water treatment isn’t just about products; it’s about persistence, systems thinking, and data-driven action.
Share this episode with colleagues committed to impactful, sustainable water management.
Stay engaged, keep learning, and continue scaling up your knowledge!
Timestamps
08:00 – Upcoming Events for Water Treatment Professionals
12:44 – Water You Know with James McDonald
15:35 – Interview with Dr. Jasbir Gill and his career origins in nuclear chemistry
17:05 – Transition to water chemistry and first role at Calgon in 1979
33:49 — Importance of J Factors in dosing and treatment conversions
49:16 — Creation of the AAMP copolymer and phosphate compatibility
Quotes
“Focus on your project… your work will carry you through every organization.”
“I had no idea that J Factors came from Dr. Gill—and they actually stood for his first name, Jasbir.”
“You never know what you're doing to help someone and what that’s going to create.”
Connect with Dr. Jasbir Gill
Phone: +1 630-346-6141
Email: thewesinc@gmail.com
Linked In: https://www.linkedin.com/in/jasbir-gill-07766630/
Click HERE to Download Episode’s Discussion Guide
Guest Resources Mentioned
Sapiens (10 Year Anniversary Edition) by HARARI YUVAL NOAH
Leonardo's Notebooks: Writing and Art of the Great Master (Notebook Series) by Leonardo Da Vinci
A History of the Sikhs by Khushwant Singh
Dr. Gill joined Calgon Corporation
Scaling UP! H2O Resources Mentioned
AWT (Association of Water Technologies)
Scaling UP! H2O Academy video courses
Water You Know with James McDonald
Question: What do we call the ratio between the amount of dissolved solids in a system water and the amount of dissolved solids in that system's makeup water?
2025 Events for Water Professionals
Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.
