Scaling UP! H2O
What happens when you build a company around one niche, listen obsessively to customers, and never stop improving? In this episode, host Trace Blackmore finally sits down for a full-length conversation with , Founder, President, and CEO of . What started in a small 60' x 60' space in Hanover, Pennsylvania, with three employees, maxed-out credit cards, and endless Staples runs has grown into a 300+-person organization serving industrial water professionals around the world. Frank shares how AquaPhoenix became “the booth everyone wants to be next to” at...
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“The More You Know” - Robin Deal A million-gallon-a-day perspective, distilled into actionable steps. , AquaPure Product Manager at unpacks how seasoned pros can squeeze more performance—and less sludge—out of industrial wastewater systems without compromising compliance or plant uptime. From “clear water in a jar” to stable discharge in the field Robin details a practical jar-testing workflow: start from upstream processes, target pH using hydroxide/sulfide solubility curves, choose the right coagulant (aluminum, iron, calcium, lanthanum, or organics),...
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Get stuck in – Michael Bourgeois, CWT How do standards get written in ways that working water treaters can actually meet? In this conversation, AWT Past President, current Related Trade Organization (RTO) Committee Chair, and Chemco Products Company Operations Manager, , explains how AWT’s liaisons collaborate with peer organizations, so guidance reflects field reality—operations, risk, and achievable compliance. From Field Bags to Board Rooms: Why RTOs Matter Bourgeois outlines the purpose of AWT’s RTO structure: volunteer liaisons track and influence work at groups...
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Holidays don’t usually line up with release day—but this year they did. In this Halloween special, Trace uses the horror-movie trope of the “scary boiler room” to deliver practical, field-tested reminders for safer sampling, clearer thinking, and better decisions in high-heat, low-light spaces. Boiler Rooms, Myths, and Real Risks From Nightmare on Elm Street to Tower of Terror, pop culture loves dim steam, tight corridors, and clangy pipe-labyrinths. Trace contrasts that imagery with what matters to pros: light, ventilation, a stable work surface, and time for...
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Hiring in industrial water is slow, specialized, and expensive to get wrong. In this conversation, executive advisor explains how a two-question, 5–7 minute Culture Index survey becomes an ongoing management and coaching system—not just a hiring screen—so owners cut turnover risk, speed onboarding, and improve day-to-day communication. From “assessment fatigue” to a usable language Most teams dread long assessments. This survey takes minutes and measures four primary traits—autonomy, sociability, pace/patience, conformity—plus three...
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How do you make “right person, right seat” a repeatable system—not a hope? ’s (President) and returning guest (Chief Growth Officer) share how the Culture Index became a decisive tool for coaching, hiring, and a company-wide restructure. If you lead field service, customer service, or operations in industrial water, this conversation offers practical patterns you can apply the next time a role feels misaligned or a 1:1 stall on surface-level updates. From intuition to instrumentation Trace opens with the origin story and quickly moves to why Danielle and Conor adopted...
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Industrial Water Week 2025: Careers Friday brings the celebration back to first principles—mentors, disciplined training, and field diagnostics that go beyond the screen. Trace reflects on the people who invested in his craft, recognizes guest contributors across the week, and issues a practical challenge to invest in one new professional before the day ends. Foundations that Compound A candid mentorship story anchors today’s episode. Trace recalls how early-career intimidation turned into decades of teaching fundamentals and math at AWT—proof that asking better questions...
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Wastewater isn’t an endpoint—it’s a decision point. On Wastewater Thursday, host Trace Blackmore, CWT sharpens the operator’s toolkit with field-tested lessons: dose by mechanism, verify by sampling discipline, and use wastewater’s fast feedback to protect quality, cost, and permits. Sampling discipline protects credibility Trace recounts an early-career moment when an inspector sampled the wrong location, triggering alarms. Immediate, methodical resampling—guided by logs and a clear process map—proved the system was in spec. The leadership takeaway: embed verification before...
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Cooling Wednesday is about performance, protection, and proof. Trace Blackmore invites the Nation to get hands-on with cooling equipment and share field photos while offering a practical reminder: learn to navigate the chiller’s user interface—because it’s your fastest route to actionable diagnostics, documentation, and energy impact. Reading the Chiller UI—From Intimidation to Insight Modern microprocessor interfaces reveal real-time and historical data that matter to heat transfer: temperatures, loading, and power trends. If you’ve avoided the panel out of fear of...
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Boiler rooms reward clarity: how many BTUs from the flame actually arrive in steam—and stay there to do useful work? For Boiler Tuesday, Trace Blackmore, CWT, treats boiler care as heat-transfer management across the full train, from feedwater and deaeration to distribution and condensate return, with dry steam as the operational benchmark. Heat Transfer Is a Leadership Metric Dry steam isn’t a detail; it’s throughput. Steam on its worst day carries ~1,150 BTUs while hot water on its best day carries ~180 BTUs. When carryover creates wet steam, production loses energy at the...
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“You can’t learn it all in one year. You can’t even learn it all in ten.” That single statement from Jim Lukanich captures the spirit of this unforgettable episode.
Returning to the Scaling UP! H2O Podcast for the first time since Episode 10, Jim Lukanich joins host Trace Blackmore to reflect on a remarkable 44-year career in the water treatment industry. From his early days at U.S. Steel to leading technical innovation at Buckman Laboratories, ChemCal, U.S. Water, and Kurita, Jim has been a force for mentorship, learning, and raising the bar in technical excellence.
Building a Career, One Problem at a Time
Jim walks us through the formative moments of his career — the gritty hands-on learning at US Steel, the cultural differences he encountered at Nalco, and the breakthrough growth and global travel that defined his time at Buckman Labs. He shares how relentless reading, teaching, and real-world problem-solving built the foundation of his expertise.
More than just a technical expert, Jim is a storyteller. His accounts of teaching microbiology in Brazil pre-internet — with nothing but overhead projectors and thousands of peer-reviewed articles — highlight just how much dedication the field once required (and still does).
Educator, Mentor, Technologist
This episode shines as Jim reveals his unexpected passion for teaching and how that eventually connected him with the Association of Water Technologies (AWT). From correcting pronunciation quirks to co-writing the Certified Water Technologist (CWT) exam, Jim’s teaching legacy spans thousands of students and professionals around the world.
Listeners will appreciate Jim’s honest take on what separates industry veterans who grow from those who stagnate — and the importance of actively seeking knowledge beyond routine routes.
Beyond Retirement: Knowledge that Lasts
Now officially retired, Jim isn’t finished contributing. He shares future plans for limited consulting and speaks candidly about what it means to truly mentor someone — and what many water professionals are missing out on if they don’t.
This is more than a career retrospective; it's a call to honor the past by preparing for the future — with integrity, curiosity, and generosity.
Conclusion: Wisdom Worth Passing Down
Jim’s impact isn’t measured just by how many systems he’s treated or miles he’s flown — but by the lives he’s touched and the minds he’s sharpened. For any professional looking to improve technical depth, leadership, or mentoring, this episode is a must-listen.
Listen now to learn from one of the water industry's most respected mentors. Explore more episodes, sharpen your skills, and consider becoming the mentor you once needed.
Stay engaged, keep learning, and continue scaling up your knowledge!
Timestamps
03:44 - Trace shares some Water facts and World Vision 6k Recap
06:40 - Water You Know with James McDonald
07:04 - Upcoming Events for Water Treatment Professionals
17:30 - Interview with returning guest, Jim Lukanich
24:27 - Jim shares how teaching at Buckman became a passion
45:00 - Learning daily builds deep expertise over time
Quotes
Jim Lukanich: “I’ve read thousands of peer-reviewed technical papers—not the BS in magazines—but real science.”
Jim Lukanich: “You can’t learn it all in a year. You can’t learn it all in 10. I’ve been doing this for 44 years, and I still read technical papers.”
Trace Blackmore: “You were the one who made me want to teach water treatment. You brought energy to technical education.”
Jim Lukanich: “If you’ve been in this industry 20 years and can’t pass the CWT, you stopped learning at year three.”
Jim Lukanich: “Before I fade into oblivion, I want to dump out as much knowledge as I can.”
Connect with Jim Lukanich
LinkedIn: Jim Lukanich | LinkedIn
Click HERE to Download Episode’s Discussion Guide
Guest Resources Mentioned
Dune by Frank Herbert - Audiobook
The Silmarillion by J.R.R. Tolkien
Lee Child’s Jack Reacher Books 1-6 by Lee Child
Never Flinch: A Novel by Stephen King - Audiobook
Scaling UP! H2O Resources Mentioned
AWT (Association of Water Technologies)
Episode 378 Tackling Legionella: Balancing Safety, Sustainability, and Disinfection
Episode 010 The One with Jim Lukanich
Industrial Water Week Resources
Scaling UP! H2O Academy video courses
Scaling UP! Nation – Global 6k Donation Drive
Water You Know with James McDonald
Question: What are the two primary ways heat is rejected by a cooling tower?
2025 Events for Water Professionals
Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE.


