Libsyn Directory

439 Innovating Water for Smart Cities: Christine McHugh’s Vision

Release Date: 09/26/2025

451 Building a Culture of Innovation and Customer Service with Frank Lecrone

Scaling UP! H2O

What happens when you build a company around one niche, listen obsessively to customers, and never stop improving? In this episode, host Trace Blackmore finally sits down for a full-length conversation with , Founder, President, and CEO of . What started in a small 60' x 60' space in Hanover, Pennsylvania, with three employees, maxed-out credit cards, and endless Staples runs has grown into a 300+-person organization serving industrial water professionals around the world. Frank shares how AquaPhoenix became “the booth everyone wants to be next to” at...

450 Wastewater Advocacy and Innovation with Robin Deal

Scaling UP! H2O

“The More You Know” - Robin Deal A million-gallon-a-day perspective, distilled into actionable steps. , AquaPure Product Manager at unpacks how seasoned pros can squeeze more performance—and less sludge—out of industrial wastewater systems without compromising compliance or plant uptime. From “clear water in a jar” to stable discharge in the field Robin details a practical jar-testing workflow: start from upstream processes, target pH using hydroxide/sulfide solubility curves, choose the right coagulant (aluminum, iron, calcium, lanthanum, or organics),...

449 Michael Bourgeois on AWT Partnerships and Professional Growth

Scaling UP! H2O

Get stuck in – Michael Bourgeois, CWT How do standards get written in ways that working water treaters can actually meet? In this conversation, AWT Past President, current Related Trade Organization (RTO) Committee Chair, and Chemco Products Company Operations Manager, , explains how AWT’s liaisons collaborate with peer organizations, so guidance reflects field reality—operations, risk, and achievable compliance. From Field Bags to Board Rooms: Why RTOs Matter Bourgeois outlines the purpose of AWT’s RTO structure: volunteer liaisons track and influence work at groups...

448 2025 Halloween Special

Scaling UP! H2O

Holidays don’t usually line up with release day—but this year they did. In this Halloween special, Trace uses the horror-movie trope of the “scary boiler room” to deliver practical, field-tested reminders for safer sampling, clearer thinking, and better decisions in high-heat, low-light spaces. Boiler Rooms, Myths, and Real Risks From Nightmare on Elm Street to Tower of Terror, pop culture loves dim steam, tight corridors, and clangy pipe-labyrinths. Trace contrasts that imagery with what matters to pros: light, ventilation, a stable work surface, and time for...

447 Unlocking Team Potential with Culture Index with Randi Fargen

Scaling UP! H2O

Hiring in industrial water is slow, specialized, and expensive to get wrong. In this conversation, executive advisor explains how a two-question, 5–7 minute Culture Index survey becomes an ongoing management and coaching system—not just a hiring screen—so owners cut turnover risk, speed onboarding, and improve day-to-day communication. From “assessment fatigue” to a usable language Most teams dread long assessments. This survey takes minutes and measures four primary traits—autonomy, sociability, pace/patience, conformity—plus three...

446 Leveraging the Culture Index for Business Success with Danielle Scimeca and Conor Parrish

Scaling UP! H2O

How do you make “right person, right seat” a repeatable system—not a hope? ’s (President) and returning guest (Chief Growth Officer) share how the Culture Index became a decisive tool for coaching, hiring, and a company-wide restructure. If you lead field service, customer service, or operations in industrial water, this conversation offers practical patterns you can apply the next time a role feels misaligned or a 1:1 stall on surface-level updates. From intuition to instrumentation Trace opens with the origin story and quickly moves to why Danielle and Conor adopted...

445 Industrial Water Week 2025: Careers Friday

Scaling UP! H2O

Industrial Water Week 2025: Careers Friday brings the celebration back to first principles—mentors, disciplined training, and field diagnostics that go beyond the screen. Trace reflects on the people who invested in his craft, recognizes guest contributors across the week, and issues a practical challenge to invest in one new professional before the day ends. Foundations that Compound A candid mentorship story anchors today’s episode. Trace recalls how early-career intimidation turned into decades of teaching fundamentals and math at AWT—proof that asking better questions...

444 Industrial Water Week 2025: Wastewater Thursday

Scaling UP! H2O

Wastewater isn’t an endpoint—it’s a decision point. On Wastewater Thursday, host Trace Blackmore, CWT sharpens the operator’s toolkit with field-tested lessons: dose by mechanism, verify by sampling discipline, and use wastewater’s fast feedback to protect quality, cost, and permits. Sampling discipline protects credibility Trace recounts an early-career moment when an inspector sampled the wrong location, triggering alarms. Immediate, methodical resampling—guided by logs and a clear process map—proved the system was in spec. The leadership takeaway: embed verification before...

443 Industrial Water Week 2025: Cooling Wednesday

Scaling UP! H2O

Cooling Wednesday is about performance, protection, and proof. Trace Blackmore invites the Nation to get hands-on with cooling equipment and share field photos while offering a practical reminder: learn to navigate the chiller’s user interface—because it’s your fastest route to actionable diagnostics, documentation, and energy impact. Reading the Chiller UI—From Intimidation to Insight Modern microprocessor interfaces reveal real-time and historical data that matter to heat transfer: temperatures, loading, and power trends. If you’ve avoided the panel out of fear of...

442 Industrial Water Week 2025: Boiler Tuesday

Scaling UP! H2O

Boiler rooms reward clarity: how many BTUs from the flame actually arrive in steam—and stay there to do useful work? For Boiler Tuesday, Trace Blackmore, CWT, treats boiler care as heat-transfer management across the full train, from feedwater and deaeration to distribution and condensate return, with dry steam as the operational benchmark. Heat Transfer Is a Leadership Metric Dry steam isn’t a detail; it’s throughput. Steam on its worst day carries ~1,150 BTUs while hot water on its best day carries ~180 BTUs. When carryover creates wet steam, production loses energy at the...

More Episodes

What happens when cities become “networked”—and water systems start telling us what they need in real time? In this episode, Trace Blackmore speaks with Christine McHugh (CEO, White Strand Development) about practical smart-city strategies for water: real-time monitoring, digital twins, and IoT/AI approaches that turn Legionella control from periodic testing into continuous risk management. Christine frames smart water not as gadgets, but as a disciplined, data-driven process that improves human health, operational efficiency, and insurability.

Building the “Networked” City: A Practical Definition

Christine defines a smart city as a networked one—linking health, energy, waste, and water through technology that measures and correlates across systems. The aim isn’t novelty; it’s safer drinking water and safer water environments via better data and faster decisions. Digital twins, decentralized treatment, and AI-enabled pattern recognition help teams move from “single point-in-time readings” to persistent trends they can act on.

Legionella Risk, Reframed as Strategy

Most water programs still sample periodically, waiting days for results. Christine argues the future is pattern-based, proactive control: track temperature, stagnation/flow, and disinfectant continuously; intervene when pattern thresholds indicate elevated risk. This lens aligns water quality, human wellness, and insurance risk reduction, encouraging property insurers and building owners to incentivize water science as part of smart-building operations.

From Sensors to Sense-Making: Hierarchy, Data Lakes, and Reporting

Adding devices isn’t enough. Christine stresses a hierarchy of sensors and data governance so operations, engineering, and ESG teams aren’t running conflicting reports from siloed sources (BMS vs. cloud dashboards). Her model: create a data lake with agreed-upon sources of truth and standardized outputs so every stakeholder “sees the same movie.”

Case Studies & What “Good” Looks Like

Christine highlights programs that combined water management plans, continuous disinfectant monitoring, and campus-scale digital twins—reducing manual tests, achieving compliance, and cutting consumption. European hospitals using IoT on hot-water systems report faster compliance and fewer manual interventions. The pattern: real-time insight + trained people + maintenance and reporting contracts = measurable risk reduction.

Cybersecurity: Close the Back Doors

Smart water raises legitimate cyber concerns. Christine’s guidance: encrypt all sensor communications, hire experts to penetration-test your own systems, and watch for unexpected bridges (e.g., HVAC or even “non-critical” devices) into critical networks. OT/IT segmentation, alert transparency, and a culture of continuous testing matter as much as the sensors themselves.

Public–Private Partnerships (with Academia)

The fastest path to adoption pairs public oversight and access to infrastructure with private-sector technology and capital—and an academic partner for research and validation. Clear performance metrics and maintained as-builts keep pilots honest and scalable.

Resilience: Droughts, Floods, and Stormwater

Smart networks matter beyond Legionella. Real-time consumption, leak detection, and pressure management minimize waste during droughts; stormwater and wastewater sensors prevent overflows that contaminate receiving waters during floods. Long-running sensor programs abroad show how a single resort area eliminated contamination events by instrumenting the system and responding to alerts.

Emerging Tech to Watch

From self-healing pipes and biosensors to drone inspections and AI-orchestrated networks, Christine sees water systems becoming more like natural ecosystems—self-regulating, adaptive, and resilient—while humans supervise exceptions and validate performance.

For industrial water professionals, the takeaway is clear: treat smart water as an integrated risk-management system, not a pile of devices. Invest in sensor hierarchy, unified data, and team training, and align the work with safety and insurance outcomes. That’s how you protect people, performance, and the balance sheet.

Stay engaged, keep learning, and continue scaling up your knowledge!

Timestamps

02:37 - Trace Blackmore kicks off the episode by reminiscing about the TV show Leave It to Beaver and how families used to watch together in the 1950s.

08:40 - Water You Know with James McDonald

09:48 - Upcoming Events for Water Treatment Professionals

12:20 - Interview with Christine McHugh, CEO of White Strand Development

13:03 - What Is a Smart City?

15:13 - Risk Reduction as Strategy

16:23 – Real-Time Monitoring: Core Controls

17:06 - Smart Fixtures & “Only When Needed” Flushing

19:28 — Duplication, BMS vs Cloud, Data Governance

25:03 — Case Studies: VT & Copenhagen University Hospital

31:59— Cybersecurity: Water Systems at Risk

40:21— City Resilience: Drought & Flooding

41:59 — Emerging Tech to Watch