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Leadership Hacks for Service Professionals to Drive Growth Through Accountability with Leah Paige

Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Release Date: 02/12/2025

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Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this insightful episode, recorded at the Nexstar Event in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch engage with Leah Paige, a customer experience coach with Nexstar. Leah shares her expertise on leadership and coaching within the service industry. They explore the significant impact of embracing failures and learning from them, the integration of AI and automation into service business practices, and the personal anecdotes that highlight the transformative power of personal development on professional success.

Leah also highlights the role of NexTeams by Nexstar, a platform that connects coaches and members, fostering collaboration, learning, and continuous growth in a dynamic environment.

In this episode, here's what you can expect to learn: 

  • The crucial role of personalized coaching and embracing failures in leadership development.

  • Strategies for integrating AI and automation to enhance customer and employee experiences

  • How personal growth directly influences professional performance and service delivery.

If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

 

Timestamps ⏰
03:28 Introduction of Leah Paige as the Customer Experience Manager & Real Estate Advisor.
04:29 The challenges and strategies in coaching for service business
06:04 The importance of personality types in coaching
14:55 Practical coaching strategies for service managers
17:57 How attire influences professional performance
20:06 Guest anecdotes on personal and professional growth
28:36 Importance of CSR Coach and Leadership on Service Business
35:43 The role of authenticity and vulnerability in leadership
41:24 Closing thoughts and the importance of continuous learning.



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