loader from loading.io

How Service Business Owners Use AI Voice Agents to Replace CSRs & Book 75% of Calls - Nathan Keller

Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Release Date: 08/27/2025

Why Contractors Who Don’t Own Their Customer List Will Lose show art Why Contractors Who Don’t Own Their Customer List Will Lose

Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Contractors who do not own their customer list will lose. As AI, search, and digital platforms continue to change, relying on Google, ads, or third party platforms puts your business at risk. In this episode of Service Business Mastery, we break down why owning your customer list is no longer optional for contractors and service business owners who want to survive and scale in the next decade. Joshua Crouch and Tersh Blissett sit down with , founder of , to explain how contractors can protect their business by building direct relationships with their audience, increasing client loyalty, and...

info_outline How Contractors Can Automate Their Business Without Losing Control show art How Contractors Can Automate Their Business Without Losing Control

Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

In this episode of the Service Business Mastery Podcast, host Tersh Blissett sits down with Ari Meisel, Founder of Less Doing and creator of the Optimize, Automate, Outsource framework. Ari is a globally recognized expert in business automation, productivity systems, and operational efficiency, with deep hands-on experience in the construction and skilled trades. Ari shares how extreme burnout and a Crohn’s disease diagnosis forced him to redesign how he worked, leading to a system that allowed him to reclaim time, reduce stress, and build a business that runs without constant owner...

info_outline What Homeowners Actually Want From Contractors show art What Homeowners Actually Want From Contractors

Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

If you’re in the skilled trades like HVAC, plumbing, electrical, or any service where the phone rings with “Hey, my system isn’t working,” this episode of SBM, “What Homeowners Actually Want” with Zachary Dearing, co-founder of Mantel, breaks down real homeowner insights pulled directly from Mantel’s survey data. The conversation translates the findings of the Mantel's survey "Homeowner Shopping Attitudes Report 2025" (https://www.usemantel.com/survey) into practical takeaways, making it a cheat sheet into how homeowners think, choose, and spend. Here’s why you should listen,...

info_outline Why Promoting Your Best Technician Almost Always Backfires show art Why Promoting Your Best Technician Almost Always Backfires

Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Learn how to automate tasks, save time, and increase your profit. No Coding required! 👉 Enroll Today - 🚀 Get Your 14-Day Free Trial with CallRail! 👉 Visit: In this episode of the Service Business Mastery Podcast, we sat down for an insightful discussion with Justin Deese, host of the Freedom Blueprint podcast and creator of the Service Manager Academy. We talked about how to turn top technicians into effective service managers. Here’s what we cover in this episode: Common mistakes we see when promoting technicians to managers How to set boundaries with coworkers, friends, and...

info_outline Google vs ChatGPT in Local Search and What Actually Ranks in 2026 with Darren Shaw show art Google vs ChatGPT in Local Search and What Actually Ranks in 2026 with Darren Shaw

Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Learn how to automate tasks, save time, and increase your profit. No Coding required! 👉 Enroll Today -   🚀 Get Your 14-Day Free Trial with CallRail! 👉 Visit: __________________________________________   Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights!   In this episode of the Service Business Mastery podcast, Tersh Blissett and Josh Crouch talk with Darren Shaw. He is the founder of Whitespark, a company specializing in local SEO software and services, and a recognized local SEO educator with more than 45,000...

info_outline 2025 Recap for Service Business Owners to Learn Real Growth Wins and Apply Them in 2026 show art 2025 Recap for Service Business Owners to Learn Real Growth Wins and Apply Them in 2026

Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Learn how to automate tasks, save time, and increase your profit. No Coding required! 👉 Enroll Today - 🚀 Get Your 14-Day Free Trial with CallRail! 👉 Visit:  __________________________________________ Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode of the Service Business Mastery podcast, Tersh Blissett, Co-Founder & Chief Experience Officer at Trade Automation Pros, CEO of Service Emperor, Co-Host & Founder of Service Business Mastery Podcast, and Josh Crouch, Founder of Relentless Digital Marketing...

info_outline Missed Calls in HVAC for Contractors to Stop Killing Growth by Fixing Operations - Crystal Williams show art Missed Calls in HVAC for Contractors to Stop Killing Growth by Fixing Operations - Crystal Williams

Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Learn how to automate tasks, save time, and increase your profit. No Coding required! 👉 Enroll Today - 🚀 Get Your 14-Day Free Trial with CallRail! 👉 Visit: __________________________________________   Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights!   In this episode of the Service Business Mastery podcast, Tersh Blissett and Josh Crouch talk with Crystal Williams at AHR Expo 2025. She is the Co-Founder of Lemon Seed Marketing, Marketing Strategist at McWilliams Heating, Cooling, and Plumbing & Co-Host of From The...

info_outline The Power of Reinvention for Female Leaders to Thrive After Fame & Find Purpose with Danica Patrick show art The Power of Reinvention for Female Leaders to Thrive After Fame & Find Purpose with Danica Patrick

Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Learn how to automate tasks, save time, and increase your profit. No Coding required! 👉 Enroll Today - __________________________________________ Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights!   In this episode of the Service Business Mastery podcast, Tersh Blissett & Josh Crouch chat with Danica Patrick, Race Car Driver, Host of the Pretty Intense Podcast, an Entrepreneur, and Motivational Speaker at Service World Expo. She shares how she transitioned from a successful racing career to building her own business ventures....

info_outline TikTok Strategy for Contractors to Build Authority & Drive Organic Leads without Ads with Jen McKee show art TikTok Strategy for Contractors to Build Authority & Drive Organic Leads without Ads with Jen McKee

Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Learn how to automate tasks, save time, and increase your profit. No Coding required! 👉 Enroll Today -   🚀 Get Your 14-Day Free Trial with CallRail! 👉 Visit: __________________________________________   Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights!   In this episode of the Service Business Mastery podcast, Tersh Blissett & Josh Crouch talk with Jen McKee at Epic 2025 in Orlando Florida. Jen is the owner of Kee Hart Marketing, a social media agency focused on helping home service businesses grow. Jen shares her...

info_outline From Donut Shop to $80M Brand Growth with No Capital and CEO Profit Coaching with Luke Peters show art From Donut Shop to $80M Brand Growth with No Capital and CEO Profit Coaching with Luke Peters

Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Learn how to automate tasks, save time, and increase your profit. No Coding required! 👉 Enroll Today -   🚀 Get Your 14-Day Free Trial with CallRail! 👉 Visit: __________________________________________   Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights!   In this episode of the Service Business Mastery podcast, Tersh Blissett talks with Luke Peters, Founder & CEO of Apex CEO Business Turnarounds, Former CEO of Newair and Host of The 8-Figure Product CEO Podcast. He shares how he grew a home appliance brand from a...

info_outline
 
More Episodes

Call this demo number to experience Free2Grow : (719) 414-9355

Learn how to automate tasks, save time, and increase your profit. No Coding required!
👉 Enroll Today - https://bit.ly/3CZTDte

__________________________________________

Don’t Miss This: TAP Into the Future | October 3–5, 2025 | Savannah, GA

Get ready for three powerful days of practical automation tactics, VIP access to the Savannah Bananas, and real strategies to fuel serious growth in 2026 - no fluff, just results and fun.

🎟️ Space is limited - lock in your spot now: https://tapintothefuture.ai/

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! https://www.servicebusinessmastery.com

 

In this episode of the Service Business Mastery podcast, Tersh Blissett and Josh Crouch talk with Nathan Keller of Free2Grow about replacing human call answering with AI voice agents. Nathan shares how AI can sound real, run 24/7, cut costs, and boost bookings, while stressing the importance of proper setup to win customer trust and drive growth.

 

In this episode, here's what you can expect to learn: 

  1. How AI voice agents can answer calls anytime and boost bookings.

  2. Why older customers can enjoy AI when it’s set up the right way.

  3. The value of training and testing to make AI work well.

  4. How AI frees your team to focus on higher-value tasks.

  5. Why using smart tech can save money and grow your business.

 

Timestamps ⏰

[02:50] - Episode Intro & Meeting Nathan Keller

[03:57] - From Human Answering to AI Voice Agents

[07:52] - Challenges and Mindset in Making the Switch

[10:03] - Call Quality Issues with Human Answering

[12:19] - How Older Clients React to AI Calls

[16:47] - Customer Stories Mistaking AI for Real People

[21:07] - Key Differences Between Free2Grow and Others

[28:08] - AI Staying Calm with Angry Customers

[34:42] - Mindset Shift Needed for AI Adoption

[36:30] - Why AI Won’t Replace All Human CSRs

[51:11] - Outbound AI Calls and Legal Rules

If you enjoyed this helpful and insightful talk with Nathan Keller, please leave us a review (5 stars would mean a lot 😉).

 

Links & References:

LinkedIn: 

Website: 

This episode is kindly sponsored by:

 Connect with us!

Affiliate links: