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#166: Michael Bungay Stanier—Practical Tools for Handling Workplace Conflicts

Why That Worked – Presented by StoryBrand.ai

Release Date: 03/18/2024

#30: AI with Jay Owen—How Smart Businesses Use It Without Losing the Human Touch show art #30: AI with Jay Owen—How Smart Businesses Use It Without Losing the Human Touch

Why That Worked – Presented by StoryBrand.ai

AI is everywhere and it’s moving faster than most of us can keep up. For business owners and marketers, the challenge isn’t just understanding the tools. It’s figuring out how to use them without losing your voice, your brand, or your job. Should you be afraid of AI, or should you be doubling down? How do you stay relevant in a world where machines can write, code, and even strategize? The questions are big, but if you ignore them, you’ll get left behind.   In this episode, Don and Kyle sit down with entrepreneur Jay Owen to explore the opportunities and risks AI presents for...

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#29: Infomercials—What OxiClean & Shamwow Can Teach Us About Messaging That Sells show art #29: Infomercials—What OxiClean & Shamwow Can Teach Us About Messaging That Sells

Why That Worked – Presented by StoryBrand.ai

Infomercials may seem cheesy, but they often get one thing right: the sales pitch is clear, dramatic, and fast. Most business owners present their products like they’re chatting over coffee, not realizing they’re competing with autoplay videos and an infinite scroll of distractions. The result? Content with no energy, clarity, or urgency. Subtle doesn’t sell. That’s why the repetitive, over-the-top style of these high-energy TV sellers still works. So what makes those pitches so effective, and how can you apply the same tactics to grow your brand?   This week, hosts Don and Kyle...

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#28: John Mark McMillan—How to Make Promotion a Part of the Creative Process show art #28: John Mark McMillan—How to Make Promotion a Part of the Creative Process

Why That Worked – Presented by StoryBrand.ai

The biggest challenge creative people face isn’t making something meaningful, it’s figuring out how to share it without feeling like a sellout. Whether you’re an artist, entrepreneur, or thought leader, there comes a point when the art alone isn’t enough. You realize that if your work is going to make an impact, you have to learn how to promote it. But how do you do that without compromising your voice or turning into a walking ad?    In this episode, musician and songwriter John Mark McMillan joins hosts Donald Miller and Kyle Reed to unpack that exact tension. With more...

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#27: Bombas—The Shark Tank Pitch That Got Everything Right (And What Businesses Can Learn From It) show art #27: Bombas—The Shark Tank Pitch That Got Everything Right (And What Businesses Can Learn From It)

Why That Worked – Presented by StoryBrand.ai

When you’re pitching a product, every word matters. That’s why some Shark Tank entrepreneurs walk away with millions while others walk out empty-handed. The Bombas sock pitch not only got a deal, it sparked a billion-dollar brand. But what made it work? From “cardboard feel” to “seven substantial improvements,” the Bombas team used sticky soundbites, clear contrasts, and emotional resonance to win over the Sharks and their customers. So what messaging lessons can your business learn from one of Shark Tank’s biggest success stories?   In today’s episode, Don and Kyle break...

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#26: Dan Go—The Fitness Coach Who Built a Mega Brand by Niching Down show art #26: Dan Go—The Fitness Coach Who Built a Mega Brand by Niching Down

Why That Worked – Presented by StoryBrand.ai

When you’re building a personal brand, the biggest mistake you can make is being too broad. The world doesn’t need another generalist. It needs someone who owns a clear, specific problem and solves it consistently. That’s the magic of niching down. A focused message not only grabs attention, it builds trust and traction faster than trying to be everything to everyone. So what does it look like to get hyper-specific, and how do you know if your niche is tight enough?   In this week's episode, hosts Donald Miller and Kyle Reed break down the personal brand of Dan Go, also known as...

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#25: Annie F. Downs—The Strategy Behind Her Breakthrough Personal Brand show art #25: Annie F. Downs—The Strategy Behind Her Breakthrough Personal Brand

Why That Worked – Presented by StoryBrand.ai

What makes someone trust you enough to follow you, buy from you, or even just listen? In the noisy world of personal branding, it’s easy to assume you need a slick image or a viral strategy to break through. But that’s not what people are looking for. They want someone who feels real and honest. But how much is too much to share? And how do you stay grounded when your face becomes your brand? These are the questions that haunt creators, entrepreneurs, and professionals alike. So how do you strike the right balance?   In this week’s episode, Donald Miller and Kyle Reed sit down with...

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#24: Pass/Fail—Breaking Down the Best and Worst in Branding show art #24: Pass/Fail—Breaking Down the Best and Worst in Branding

Why That Worked – Presented by StoryBrand.ai

Messaging can make or break a brand. Whether you're launching a campaign, building a personal brand, or responding in real time, what you say and how you say it matters. One wrong sound bite can sink your credibility, while one clear, compelling message can unlock massive opportunity. The stakes are high, and yet most people treat messaging like an afterthought. So how do you know if your message is building trust or breaking it?   In this new “Pass/Fail” segment, Don and Kyle grade recent moments in marketing and culture through the lens of what worked and what flopped. They dig into...

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#23: Dadville—The New Rules of Being a Great Dad show art #23: Dadville—The New Rules of Being a Great Dad

Why That Worked – Presented by StoryBrand.ai

Dads often get a bad rap. In sitcoms, commercials, and even day-to-day culture, they’re typically cast as bumbling sidekicks or lovable oafs who mean well but don’t quite get it right. When that narrative takes root, it can be easy for fathers to shrug and settle for doing the bare minimum (especially when they get praise for just pushing a stroller down the street). But kids need more. And deep down, every dad knows he was made for more. So what does it look like to embrace fatherhood with purpose, presence, and even a little swagger?   In this special Father’s Day episode, Don and...

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#22: Seizing the Moment—Lessons from Nike’s Viral Scheffler Ad show art #22: Seizing the Moment—Lessons from Nike’s Viral Scheffler Ad

Why That Worked – Presented by StoryBrand.ai

Attention is the name of the game in today’s market. If you want to stand out, you need to move fast, think creatively, and tap into what your audience is already talking about. Whether it’s a funny meme, a strategic shoutout, or a well-timed post, the brands that win know how to seize the moment and jump into the spotlight. So how do you identify those moments and use them without sounding corny or out of touch?   In this week’s episode, Don and Kyle unpack the power of real-time marketing using Nike’s viral Scottie Scheffler post as a prime example. They contrast it with...

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#21: Slate—Why This $20K Truck Is Getting All the Attention show art #21: Slate—Why This $20K Truck Is Getting All the Attention

Why That Worked – Presented by StoryBrand.ai

In crowded markets, being different isn’t enough. You have to communicate how you’re different. Too many businesses blend in because they focus on what the competition is doing instead of what customers actually care about. You might offer better pricing, better service, or a better product, but if you don’t say it clearly, it won’t matter. Messaging that stands out starts with understanding what your audience hates about the current options and then owning the opposite. The brands that win don’t just have better products. They have better words. So how do you find the message that...

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More Episodes

When we ignore conflicts in the workplace, it can actually make things worse. It can make people less interested in their jobs, cause good employees to leave, and ultimately impact the bottom line of your business. Sweeping conflicts under the rug doesn’t make them disappear. It makes them grow and fester which can lead to a toxic work environment and higher turnover rates. So what’s the best way to approach difficult conversations at work so that it fosters a culture of open communication and mutual respect?

 

In this week’s episode, host Donald Miller and producer Bobby RIchards are joined by Michael Bungay Stanier, bestselling author of The Coaching Habit and How to Work with Almost Anybody. A leading expert in workplace relationships, Michael shares his tips on improving emotional intelligence, managing conflict, and using psychological tools to navigate workplace dynamics more effectively. You’ll walk away knowing how to deal with common problems that cause strain at work and how to better handle those challenging situations. Tune in and learn how to turn workplace tensions into opportunities for growth, connection, and collaboration!

 

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