The Arts and Everything In Between

Explore innovative concepts and gain insights from professionals and leaders in the arts, culture, heritage and live entertainment space. Dive into the issues at the forefront of the arts and culture landscape, get actionable advice and inspiration from arts and culture industry leaders and specialists.

Creative Resilience, Entrepreneurship and Data-Driven Marketing 04/11/2024

Creative Resilience, Entrepreneurship and Data-Driven Marketing In this episode of The Arts and Everything in Between, Lucy speaks to Lynn Aitchison, founder of marketing agency Evolare, as part of our series celebrating International Women's Day, featuring women sharing stories of creative resilience. Lynn discusses her journey through the arts and cultural sector, including through her significant roles at After Digital and involvement in projects like the Old Vic's Google grants and ads campaign. She shares insights into the importance of budget management for organisational growth, offering tips and strategies for effective arts marketing. She shares her perspective on the value of continuous learning, curiosity, and maintaining a growth mindset amidst the fast-paced evolution of digital marketing tools and platforms. Have a listen for practical advice on leveraging digital marketing strategies and tools to enhance your organisations' marketing efforts, based around Lynn’s expertise and her approach to overcoming challenges and seizing opportunities in marketing. —————————————- THE ARTS AND EVERYTHING IN BETWEEN PODCAST Explore innovative concepts and gain insights from professionals and leaders in the arts, culture, heritage and live entertainment space. Join arts and culture industry leaders and specialists for actionable advice and inspiration as they share their stories and expertise and discuss the big issues at the forefront of the arts and culture landscape. —————————————- LOVE TA&EIB? GOT A GREAT TOPIC OR STORY TO SHARE? If you’ve got a topic you’d like us to cover or want to share your story - get in touch! . Don’t forget to like, follow and review! It helps others find the show. —————————————- RESOURCES Evolare Digital: —————————————- GET MORE INSIGHT AND SHARE THE KNOWLEDGE! Facebook – Twitter – twitter.com/ticketsolvers LinkedIn – Instagram – —————————————- A special thank you to Lynn for joining us and sharing her experience. We also want to thank our listeners for their continuous support, don’t forget to subscribe, like, share, and leave a review for "The Arts and Everything in Between" podcast. —————————————- ABOUT OUR GUEST Lynn Aitchison is an award-winning marketing professional specialising in digital with 13 years’ experience across a wide variety of industries and a proven track record of delivering ROAS driving strategies. She has experience across a wide range of sectors including, luxury goods, B2B, premium drinks, performing arts, visitor attractions and the adventure sports industry. Her newest endeavour, Evolare Digital, of which she is CMO and Founder, sees her working with a wide variety of clients - especially startups and SMEs to improve customer acquisition and retention through innovative, impactful strategies and campaigns. /episode/index/show/the-arts-and-everything-in-between/id/30777938

The Disruption Dilemma: The Complexities of Audience Behaviour 03/25/2024

The Disruption Dilemma: The Complexities of Audience Behaviour This episode of The Arts and Everything in Between was ecorded live with an audience of Ticketsolve community members. Hosted by Lucy and featuring a panel of industry experts from venues across the UK and Ireland, the discussion is sparked by findings from a Ticketsolve survey revealing that 92% of organisations have faced disruptions due to audience conduct, yet only 60% had a defined policy around audience behaviour. The panellists candidly share real-life examples of challenges like alcohol smuggling, late arrivals, photography violations, and confrontations with unruly patrons. They explore different approaches such as bag checks, dance floors, bar policies, and staff training to mitigate issues while maintaining an enjoyable atmosphere. A key theme is the need for consistency in messaging and enforcement across venues and events. The conversation weighs the balance between implementing firm rules and exhibiting flexibility to foster an inclusive environment that can be adapted to various audiences and show types. Ultimately, the episode provides insights for empowering staff, setting reasonable audience expectations, and prioritising safety while delivering outstanding audience experiences. Practical tips are offered for theatre professionals grappling with this increasingly prevalent issue. —————————————- THE ARTS AND EVERYTHING IN BETWEEN PODCAST Explore innovative concepts and gain insights from professionals and leaders in the arts, culture, heritage and live entertainment space. Join arts and culture industry leaders and specialists for actionable advice and inspiration as they share their stories and expertise and discuss the big issues at the forefront of the arts and culture landscape. —————————————- LOVE TA&EIB? GOT A GREAT TOPIC OR STORY TO SHARE? If you’ve got a topic you’d like us to cover or want to share your story - get in touch! . Don’t forget to like, follow and review! It helps others find the show. —————————————- /episode/index/show/the-arts-and-everything-in-between/id/30530893

Empowering & Supporting Arts Communities with Celine Wyatt 03/07/2024

Empowering & Supporting Arts Communities with Celine Wyatt We mark International Women’s Day with an inspiring interview with Celine Wyatt, Head of Creative Development and Learning at Blackpool Grand Theatre and a fellow of the Royal Society of the Arts. Celine shares her personal story of resilience, tracing the highs and lows of her career. She offers a profound look into the realities of working within the arts and cultural sector, highlighting the blend of passion, perseverance, and the need for systemic change to support professionals at all stages of their careers. Celine’s story is a testament to the strength found in creative resilience and the importance of community support in navigating the complexities of professional and personal life in the arts. What You'll Learn: What are the health inequalities facing women in the workplace? Including the impact of maternity and menopause on professional life. The systemic challenges faced by women in the workplace and the importance of advocacy for policies that support women's health and equality in the arts sector. How arts organisations can foster a supportive environment for both new talents and veteran professionals. How resilience can be nurtured within the community through storytelling and initiatives like the Story Led Resilience Programme can support mental health. —————————————- THE ARTS AND EVERYTHING IN BETWEEN PODCAST Explore innovative concepts and gain insights from professionals and leaders in the arts, culture, heritage and live entertainment space. Join arts and culture industry leaders and specialists for actionable advice and inspiration as they share their stories and expertise and discuss the big issues at the forefront of the arts and culture landscape. —————————————- LOVE TA&EIB? GOT A GREAT TOPIC OR STORY TO SHARE? If you’ve got a topic you’d like us to cover or want to share your story - get in touch! . Don’t forget to like, follow and review! It helps others find the show. —————————————- RESOURCES Blackpool Grand Theatre: Resilience Framework: Follow Celine Wyatt (Twitter/X: @CelineHWyatt) to follow her ongoing work and advocacy in the arts community. —————————————- GET MORE INSIGHT AND SHARE THE KNOWLEDGE! Facebook – www.facebook.com/Ticketsolving Twitter – twitter.com/ticketsolvers LinkedIn – www.linkedin.com/company/ticketsolve Instagram – —————————————- A special thank you to Celine Wyatt for joining us and sharing her personal story and experience. We also want to thank our listeners for their continuous support, don’t forget to subscribe, like, share, and leave a review for "The Arts and Everything in Between" podcast. —————————————- ABOUT OUR GUEST Celine Wyatt is Head of Creative Learning at the Grand Theatre in Blackpool. She has a BA (Hons) in English and Drama with a Certificate in Education. Celine currently sits on the Royal Shakespeare Company (RSC) Education Advisory Panel and the Edge Hill University Employability Panel. Celine has worked in theatre, cultural and education sectors and has had positions as a Teacher, Arts Officer, Youth Worker, Schools Cultural Development Officer and Creative Learning Director. She is a Royal Society of Arts (RSA) Fellow, a Common Purpose Graduate, a Trustee of Zest Academy Trust, a Member of the Royal Society of Arts Evidence Champions Network, a Member of the Member Cultural Learning Alliance, an Arts Award Adviser and a Resilient Trainer. Celine is committed to enabling children and young people to build their capacity and resilience through creative experiences and processes. /episode/index/show/the-arts-and-everything-in-between/id/30269658

Fail Fast, Learn Fast, Succeed Fast: Arts Management with Gail Jones 02/12/2024

Fail Fast, Learn Fast, Succeed Fast: Arts Management with Gail Jones Failing fast means trialling, testing, learning and reshaping so you can succeed. But what does that mean for arts management? How can a fail fast mentality help push arts organisations forwards? In this thought-provoking episode of "The Arts and Everything in Between," host Lucy Costelloe sits down with Gail Jones, Communications Manager at the Crescent Arts Centre, to explore what it means for arts organisations to adopt a fail-fast mentality. Gail shares Crescent’s strategies for innovation, community engagement, and how they navigate the complexities of arts management by embracing failure as a pathway to rapid learning and growth. You’ll learn: 1. How a fail fast approach facilitates learning, growth, and innovation within organisations. 2. How Crescent has embraced failure as an opportunity for learning with specific examples such as their pricing strategies. 3. The benefits of Crescent’s Associate Model which brings in external expertise into the organisation to support programming and audience engagement. 4. Tips when considering the fail-fast approach, including how to get started, the importance of embracing vulnerability, and the value of external collaborations. —————————————- THE ARTS AND EVERYTHING IN BETWEEN PODCAST Explore innovative concepts and gain insights from professionals and leaders in the arts, culture, heritage and live entertainment space. Join arts and culture industry leaders and specialists as they share their stories and expertise. Dive into the issues at the forefront of the arts and culture landscape, get actionable advice and pragmatic tips for your arts organisations and inspiration from around the arts and culture world. —————————————- GOT A GREAT TOPIC OR STORY TO SHARE? Want to share your story? Got a great topic for the podcast? Get in touch! [email protected] —————————————- Love TA&EIB? Don’t forget to like, follow and review! It helps others find the show. —————————————- RESOURCES Crescent Arts Centre: Arts Professional: How to Curate a Festival: Pay What You Decide Case Study: —————————————- GET MORE INSIGHT AND SHARE THE KNOWLEDGE! Facebook – www.facebook.com/Ticketsolving Twitter – twitter.com/ticketsolvers LinkedIn – www.linkedin.com/company/ticketsolve Instagram – —————————————- A special thank you to Gail Jones for joining us and sharing her expertise and experiences. We also want to thank our listeners for their continuous support, share the podcast with your colleagues and peers! /episode/index/show/the-arts-and-everything-in-between/id/29906163

Opening Doors for All: Funding Arts for the Future 01/19/2024

Opening Doors for All: Funding Arts for the Future As arts leaders, being able to navigate today’s giving landscape for the best opportunities is critical. Strategic thinking around fundraising can strengthen arts, culture and heritage organisations themselves, and also the communities they work within. In this episode of the Arts and Everything In Between podcast, host Priya Patel speaks to senior consultant for arts and heritage, Liz Purchase of Philanthropy Company. Liz shares her extensive expertise in fundraising and development, delving into the crucial role that diverse fundraising strategies play in building resilient and inclusive cultural organisations. Liz shares insights on how arts and cultural organisations can build financial independence and stability through varied funding sources, from public grants to individual donations, and how more stable funding can help organisations engage new audiences. You’ll learn: More about Arts Council England’s ‘Let’s Create’ strategy. Why diverse funding sources create sustainability over the long term. How funding strategies can help you realise your mission and goals in unique ways. How organisations like Philanthropy Company can help. —————————————- ABOUT OUR GUEST Liz Purchase is a Senior Consultant for Arts and Heritage at the Philanthropy Company. Liz has extensive fundraising and development experience in the arts, heritage, and culture sectors, having worked closely with the development and senior management teams of national organisations, including English Heritage, Historic England, the Royal Academy of Arts, and the National Churches Trust. She has supported several high profile multi million pound capital projects and secured six and seven figure grants from the National Lottery Heritage Fund, formerly HLF, Arts Council England, and Private Charitable Trust. —————————————- THE ARTS AND EVERYTHING IN BETWEEN PODCAST Explore innovative concepts and gain insights from professionals and leaders in the arts, culture, heritage and live entertainment space. Join us every two weeks as we discuss the most pressing issues at the forefront of the arts and culture landscape. You’ll hear from industry leaders and specialists sharing their expertise on a wide range of topics, giving you actionable advice and pragmatic tips for your cultural institution, live event or performing arts organisation. —————————————- GOT A GREAT TOPIC OR STORY TO SHARE? Got a great topic for the podcast? Want to share your story with the arts and culture world? Get in touch! [email protected] —————————————- RESOURCES Philanthropy Company is a fundraising consultancy dedicated to providing strategic advice, practical support, and expert training for charitable organisations, philanthropists, and corporate donors seeking to improve lives and transform futures. Philanthropy Company: LinkedIn: 10 Factors to Consider in Fundraising: —————————————- GET MORE INSIGHT AND SHARE THE KNOWLEDGE! Facebook – www.facebook.com/Ticketsolving Twitter – twitter.com/ticketsolvers LinkedIn – www.linkedin.com/company/ticketsolve Instagram – /episode/index/show/the-arts-and-everything-in-between/id/29560678

Imperfect Action: Fostering Change in The Arts 11/14/2023

Imperfect Action: Fostering Change in The Arts Sometimes in the pursuit of change, the desire to quickly make radical change can lead to a paralysis of action. How do you take the passion and drive for change and balance it with the hard practicalities of enacting real, authentic transformation? In this episode of the Arts and Everything In Between podcast, host Lucy Costelloe talks to Katie Parry, Director at Supercool Design about how arts and culture organisations can channel their passion for change without getting overwhelmed. Katie shares her learnings from Supercool, a web design agency focused on the arts and culture sector and discusses tangible steps organisations of all sizes can take to make lasting positive impacts. You’ll learn: The importance of starting somewhere, even if imperfectly. How small steps can make the biggest impacts. Internalising change can help make transformation a core part of your organisation. Transparency is key to encouraging others. Why partnering up can help ease the pressures of change. —————————————- THE ARTS AND EVERYTHING IN BETWEEN PODCAST Explore innovative concepts and gain insights from professionals and leaders in the arts, culture, heritage and live entertainment space. Join us every two weeks as we discuss the most pressing issues at the forefront of the arts and culture landscape. You’ll hear from industry leaders and specialists sharing their expertise on a wide range of topics, giving you actionable advice and pragmatic tips for your cultural institution, live event or performing arts organisation. —————————————- GOT A GREAT TOPIC OR STORY TO SHARE? Got a great topic for the podcast? Want to share your story with the arts and culture world? Get in touch! [email protected] —————————————- RESOURCES Good Agencies Summit: Supercool + Sustainability: Act Green Reports: Julie’s Bicycle: Theatre Green Book: Supercool + Inclusion: Supercool + Accessibility: —————————————- GET MORE INSIGHT AND SHARE THE KNOWLEDGE! Facebook – www.facebook.com/Ticketsolving Twitter – twitter.com/ticketsolvers LinkedIn – www.linkedin.com/company/ticketsolve Instagram – /episode/index/show/the-arts-and-everything-in-between/id/28634253

The Art of Inclusion: Harnessing EDI to Strengthen Your Arts and Culture Organisation 10/23/2023

The Art of Inclusion: Harnessing EDI to Strengthen Your Arts and Culture Organisation Embracing equity, diversity, and inclusion enriches artistic expression and broadens audience engagement, and also ensures that the arts remain relevant, accessible, and representative of our evolving societal landscape. Diverse teams mean diverse perspectives which can drive creativity and innovation. But how can arts organisations get started with EDI in a meaningful way? In this episode, Lucy Kerbel, founder and director of Tonic Theatre, takes us through how to start thinking about EDI, underscoring the importance of taking proactive measures, fostering collaboration, and driving sustainable change. We learn why good intentions alone are not enough; organisations must take informed, practical actions, understanding their current situations, and barriers. Lucy explains how Tonic’s approach is about effective change management strategies and tools to successfully implement and sustain change. Viewing diversity as a strength and understanding the bottom-line benefits of a diverse workforce and audience, means we can empower our organisational Changemakers and better support all of our EDI initiatives. —————————————- THE ARTS AND EVERYTHING IN BETWEEN PODCAST Explore innovative concepts and gain insights from professionals and leaders in the arts, culture, heritage and live entertainment space. Join us every two weeks as we discuss the most pressing issues at the forefront of the arts and culture landscape. You’ll hear from industry leaders and specialists sharing their expertise on a wide range of topics, giving you actionable advice and pragmatic tips for your cultural institution, live event or performing arts organisation. —————————————- GOT A GREAT TOPIC OR STORY TO SHARE? Got a great topic for the podcast? Want to share your story with the arts and culture world? Get in touch! [email protected] —————————————- RESOURCES Learn more! Tonic's organisational partnerships and resources: Get involved! Tonic’s new Changemakers program launching in 2023 supporting EDI professionals: Take a deep dive! Check out Lucy's books: A Hundred Great Plays for Women All Change Please —————————————- GET MORE INSIGHT AND SHARE THE KNOWLEDGE! Facebook – www.facebook.com/Ticketsolving Twitter – twitter.com/ticketsolvers LinkedIn – www.linkedin.com/company/ticketsolve Instagram – /episode/index/show/the-arts-and-everything-in-between/id/28326248

Social Shifts: The Changing Tide of Audience Engagement 10/16/2023

Social Shifts: The Changing Tide of Audience Engagement 38 mins Audience behaviour is changing social media in dramatic ways. Marketing Manager, Meg Edwards of HdK Associates explains what is changing and how arts and culture organisations can adapt. Social media’s ability to engage audiences and prompt interaction is like the holy grail of marketing. But, audience behaviour - especially Gen Z’s behaviour - is changing how everyone engages online. We sat down with HdK Associates Marketing Manager, Meg Edwards to get her insights on how arts, culture and heritage organisations need to think about audience engagement in this shifting social media landscape. Meg explains why targeted storytelling is crucial in engaging audiences on social media to bring your mission and productions to life and the importance of authenticity and transparency. She discusses Gen Z’s impact on the rise of short form video content and what to consider when creating short form media. Meg explains when using short form video, aim to spark joy, inspire awe, and build community alongside directly promoting your mission. Audiences crave these emotional connections. Meg also shares practical tips on keeping your marketing content and campaigns fresh and on point in the constantly shifting waters of social media marketing. Afterall, the relationship between audience behaviour and social media is dynamic. Understanding their reciprocal impacts rather than viewing platforms as external force will make all the difference. —————————————- THE ARTS AND EVERYTHING IN BETWEEN PODCAST Explore innovative concepts and gain insights from professionals and leaders in the arts, culture, heritage and live entertainment space. Join us every two weeks as we discuss the most pressing issues at the forefront of the arts and culture landscape. You’ll hear from industry leaders and specialists sharing their expertise on a wide range of topics, giving you actionable advice and pragmatic tips for your cultural institution, live event or performing arts organisation. —————————————- GOT A GREAT TOPIC OR STORY TO SHARE? Got a great topic for the podcast? Want to share your story with the arts and culture world? Get in touch! [email protected] —————————————- RESOURCES TikTok: Six evergreen post ideas for your organisation, on AMA Culture Hive - Sign up for HdK's free monthly webinars Sign up to HdK's quarterly newsletter Keep an eye on HdK's blog for the latest digital marketing deepdives Instagram - @‌wearehdk Twitter (X) - @‌we_are_hdk TikTok - @‌wearehdk LinkedIn - @‌HDK —————————————- GET MORE INSIGHT AND SHARE THE KNOWLEDGE! Facebook – www.facebook.com/Ticketsolving Twitter – twitter.com/ticketsolvers LinkedIn – www.linkedin.com/company/ticketsolve Instagram – /episode/index/show/the-arts-and-everything-in-between/id/28327397

Benchmarking Best Practices with TRG Arts 09/27/2023

Rising Stars: A Conversation with Young Performers on Arts and Culture 2.0 09/05/2023

Live from Recharge! Sustainability and the Arts 08/14/2023

The Show Must Go On, with Dr. Kirsty Sedgman 07/24/2023

The Show Must Go On, with Dr. Kirsty Sedgman We’ve seen the headlines: misbehaving, rude and disruptive audiences threatening and even assaulting staff and ruining performances for everyone. What is going on? What happened to the unwritten rules of audience etiquette? From customer-facing industries to public transport and cafes, interpersonal altercations seem to be happening everywhere. In this episode, we sit down with Dr. Kirsty Sedgman, author, lecturer and award-winning scholar specialising in audience research and cultural value from Bristol University, to discuss how audience behaviour has changed and the challenges faced by the industry in maintaining a welcoming and respectful atmosphere. Throughout the episode, we explore the intricate dynamics of theatre etiquette and what is acceptable behaviour; from phones and snacks to dress codes and applause protocol. It's clear that there are complex issues at play, including exclusionary expectations that need to be tackled. We delve into the historical roots of silence and reverence in the theatre and discover how social structures and expectations have shaped our perceptions of reasonable behaviour. By clinging to tradition are we inadvertently excluding certain audiences, and perpetuating inequities? Kirsty reminds us of the importance of making accommodations for individuals with different needs as well as for community outreach, and the need to ensure inclusivity and a sense of togetherness. Thank you to our incredible guest, Kirsty Sedgman, for joining us, and we can't wait to delve further into her book. Don't miss out on this enlightening and thought-provoking episode! —————————————- THE ARTS AND EVERYTHING IN BETWEEN PODCAST Explore innovative concepts and gain insights from professionals and leaders in the arts, culture, heritage and live entertainment space. Join us every two weeks as we discuss the most pressing issues at the forefront of the arts and culture landscape. You’ll hear from industry leaders and specialists sharing their expertise on a wide range of topics, giving you actionable advice and pragmatic tips for your cultural institution, live event or performing arts organisation. —————————————- GOT A GREAT TOPIC OR STORY TO SHARE? Got a great topic for the podcast? Want to share your story with the arts and culture world? Get in touch! —————————————- RESOURCES Thank you to our incredible guest, Kirsty Sedgman, Author, Lecturer and Doctor of Audiences. To learn more about Kirsty's work, visit: You can also find her book, "On Being Unreasonable," in your favourite bookshops. —————————————- GET MORE INSIGHT AND SHARE THE KNOWLEDGE! Facebook – www.facebook.com/Ticketsolving Twitter – twitter.com/ticketsolvers LinkedIn – www.linkedin.com/company/ticketsolve Instagram – /episode/index/show/the-arts-and-everything-in-between/id/27548496

Live from RECHARGE! Getting to Grips with Google Analytics 4 07/12/2023

Live From UK Theatre, Theatre and Touring Summit 07/07/2023

Live From UK Theatre, Theatre and Touring Summit UK Theatre and Society of London Theatre's Theatre and Touring Summit, (formerly ‘Symposium’) took place this summer at The Brewery, London, bringing together theatre professionals from across the UK to highlight the issues facing the sector, and explore solutions to improve the landscape for theatre in 2023 and beyond. The Summit helped strengthen connections between industry peers, to promote best practice insights and to unearth practical solutions to enable the industry to continue to bring high-quality theatre to wider audiences across the UK. We caught up with Minstead Trust, Indigo, Riverside Theatre, MRC Presents & ShowPlanr, Creu Cymru, Arts Marketing Association, Trinity Arts Centre, Arts Council England and many others who shared their thoughts and about the conference and what they hoped to learn from the much loved annual networking and learning event. —————————————- THE ARTS AND EVERYTHING IN BETWEEN PODCAST Investigate new ideas and learn from your arts, culture and heritage peers! Join us every two weeks as we interview arts industry experts and get their take on the biggest issues facing the arts and culture world today. You’ll get ideas to try and practical tips, plus hear from arts and culture managers working in every role from marketing to management – and every area – from theatres and music venues to festivals, museums, heritage sites and more. —————————————- GOT A GREAT TOPIC OR STORY TO SHARE? Got a great topic for the podcast? Want to share your story with the arts and culture world? Get in touch! [email protected] —————————————- RESOURCES A big thank you to Catherine Turner for her invaluable insight and guidance. https://www.linkedin.com/in/catherine-turner-0a09a68/?originalSubdomain=uk —————————————- GET MORE INSIGHT AND SHARE THE KNOWLEDGE! Facebook – www.facebook.com/Ticketsolving Twitter – twitter.com/ticketsolvers LinkedIn – www.linkedin.com/company/ticketsolve Instagram – /episode/index/show/the-arts-and-everything-in-between/id/27399189

Live from RECHARGE! Accessibility with Catherine Turner 06/26/2023

Live from RECHARGE! Accessibility with Catherine Turner Website accessibility is a necessity in an age where the internet plays a crucial role in providing information, services, and opportunities. But what does digital accessibility really mean for the user? What can your arts organisation do to improve accessibility for your audiences? Trustee at Colchester Arts and technology accessibility advisor Catherine Turner shares her personal experiences as a disabled person trying to work with less than ideal accessible technology. Catherine is also a Web and App Accessibility Advisor, helping developers understand the human impact of technical decisions. She has been the lead consultant for Ticketsolve on their web accessibility project and has supported the system in achieving the goal of reaching the benchmarking required of WCAG 2.1/ AA compliance. In this episode, she takes us through the evolution of digital accessibility and how arts and cultural organisations should approach website accessibility. Her key takeaway? Don’t just implement accessibility for the sake of it - get real users involved. When you work with the people who will ultimately benefit from accessibility improvements you empower those groups and get an end result that works infinitely better for their needs, creating inclusive spaces for all. —————————————- THE ARTS AND EVERYTHING IN BETWEEN PODCAST Investigate new ideas and learn from your arts, culture and heritage peers! Join us every two weeks as we interview arts industry experts and get their take on the biggest issues facing the arts and culture world today. You’ll get ideas to try and practical tips, plus hear from arts and culture managers working in every role from marketing to management – and every area – from theatres and music venues to festivals, museums, heritage sites and more. —————————————- GOT A GREAT TOPIC OR STORY TO SHARE? Got a great topic for the podcast? Want to share your story with the arts and culture world? Get in touch! [email protected] —————————————- RESOURCES A big thank you to Catherine Turner for her invaluable insight and guidance. https://www.linkedin.com/in/catherine-turner-0a09a68/?originalSubdomain=uk —————————————- GET MORE INSIGHT AND SHARE THE KNOWLEDGE! Facebook – www.facebook.com/Ticketsolving Twitter – twitter.com/ticketsolvers LinkedIn – www.linkedin.com/company/ticketsolve Instagram – /episode/index/show/the-arts-and-everything-in-between/id/27225348

Live from RECHARGE! Recharge Your Mental Health with Maria Fleming 06/12/2023

Live From RECHARGE! Recharge Your Mindset with Dr. Colm Fallon 05/30/2023

Live from RECHARGE! Missing Audiences and Legitimate Interest Communications 05/15/2023

Live from RECHARGE! Missing Audiences and Legitimate Interest Communications What if you could double the number of people your organisation was able to meaningfully engage with? What if you could do it easily and quickly - without spending any money? Join Anna Walsh, Director of Theatre Forum, Aoife Demel from Mermaid Arts Centre, Marie Claire Cowley, from An Táin Arts and Ticketsolve’s Aoileann Ní Riain as they discuss how legitimate interest can be used to re-engage with customers. Originally a discussion presented at Recharge, the panel talks through how they worked through legitimate interest, balancing tests, and more using a step-by-step process and templates. You’ll hear how Mermaid and An Táin identified the best customer segment to target and, using legitimate interest, refreshed communications with that segment, to encourage customers to return. Ticketsolve’s Aoileann Ní Riain also explains how quickly and easily legitmate interest can be set up with Ticketsolve. ---------------------------------------- THE ARTS AND EVERYTHING IN BETWEEN PODCAST Investigate new ideas and learn from your arts, culture and heritage peers! Every couple of weeks join Ticketsolve as we interview arts industry experts to get their take on the biggest issues facing the arts and culture world today. You’ll get ideas to try and practical tips, plus hear from arts and culture managers working in every role from marketing to management - and every area - from theatres and music venues to festivals, museums, heritage sites and more. ---------------------------------------- GOT A GREAT TOPIC OR STORY TO SHARE? Got a great topic for the podcast? Want to share your story with the arts and culture industry? Get in touch! [email protected] ---------------------------------------- RESOURCES A big thank you to Anna Walsh, Director of Theatre Forum, Aoife Demel from Mermaid Arts Centre, and Mary Claire Cowley, from An Táin Arts for sharing their insights, and a special thank you to Indigo and their work on Missing Audiences Survey Ireland. For more information check out: https://www.antain.ie/ https://www.mermaidartscentre.ie/ https://theatreforum.ie/forum-notice/24-august-marketing-forum/ https://vimeo.com/740684609 https://www.indigo-ltd.com/research-programmes/missing-audiences-ireland-survey https://www.culturehive.co.uk/resources/research-missing-audiences/ ---------------------------------------- GET MORE INSIGHT AND SHARE THE KNOWLEDGE! Facebook - www.facebook.com/Ticketsolving Twitter - twitter.com/ticketsolvers LinkedIn - www.linkedin.com/company/ticketsolve Instagram - www.instagram.com/ticketsolve/ /episode/index/show/the-arts-and-everything-in-between/id/26841021

Live from RECHARGE! Panel Discussion: Augmenting Data in Your Decision Making 05/01/2023

Price is NOT the Problem with Sean Kelly, Vatic 04/27/2023

Live from RECHARGE! Data Spark: Using Data to Tackle Organisational Challenges 04/17/2023

Live from RECHARGE! Optimising Operations Across Multiple Venues with Peter Ling from Ipswich Regent and Corn Exchange. 04/04/2023

Episode 13 - World Theatre Day: Love Your Local Theatre with Jamie Snelgrove 03/23/2023

Episode 12 - International Women’s Day 2023: Celebrating International Women's Day at Ticketsolve 03/08/2023

Episode 12 - International Women’s Day 2023: Celebrating International Women's Day at Ticketsolve In this episode, we have brought our colleagues who identify as women together to celebrate and reflect on International Women’s Day and what it means to be a woman in the workplace. You’ll hear about their backgrounds, how they got into the arts and eventually Ticketsolve. The panel talks candidly about the challenges they have faced in their own careers, breaking stereotypes, and what the future holds for women working not just in the arts but across every industry. ---------------------------------------- TOPICS COVERED IN THIS EPISODE: Career paths to the arts and ticketing and technology. What are the stereotypes in the workplace and how do we break them? What are experiences with traditional leadership styles (male vs. female)? How female communication styles can impact perceptions. The surprising facts of bullying in the workplace - and specifically in arts and culture. How can we make small changes to help level the playing field and make work environments more inclusive. ---------------------------------------- THE ARTS AND EVERYTHING IN BETWEEN PODCAST It's tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Join us as we speak to arts industry experts getting their take on the biggest issues facing the arts world today - and to those outside of the arts and culture sphere to see what else we can learn. Every few weeks, there will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need! ---------------------------------------- WANT TO BE ON THE PODCAST If you have some great tips and tricks or have an idea for a topic you'd like to learn more about or share with the arts industry, drop us an email on [email protected] ---------------------------------------- FOLLOW TICKETSOLVE Facebook - www.facebook.com/Ticketsolving Twitter - twitter.com/ticketsolvers LinkedIn - www.linkedin.com/company/ticketsolve Instagram - www.instagram.com/ticketsolve/ ---------------------------------------- A huge thank you to those that participated in our panel discussion for International Women’s Day! /episode/index/show/the-arts-and-everything-in-between/id/26163870

Episode 11 - International Women’s Day 2023: Leaning in With Gillian Hennessy 03/07/2023

Episode 10 - Untangling the Knots around Accessibility with Catherine Turner 12/13/2022

Episode 10 - Untangling the Knots around Accessibility with Catherine Turner This episode of The Arts and Everything in Between Podcast features Catherine Turner, trustee for Colchester Arts Centre, a technology accessibility advisor and an enthusiastic patron of many art forms. She’s also a disabled person with a love of swimming and a hatred of bananas. Catherine provides her expertise on website accessibility and what you and your team can be looking at within your organisation to keep accessibility high on your agenda. She shares her own experiences openly and honestly. Hosted by Lucy Costelloe, this session looks at how we can navigate through the complexities of digital accessibility and address key points that everyone needs to consider today. TOPICS & RESOURCES COVERED IN THIS EPISODE: Alt Text - Catherine focuses on the importance of alt text in enhancing the user journey for website visitors using assisted technology. Video Content - Catherine challenges the assumption that all video content is accessible. She shares the tiers of accessibility available through video content. Providing A Human Touch - The episode speaks of the importance of keeping it human. An informed customer path & accessible online journey - speaking about all the considerations that James & Catherine looked at throughout the latest accessibility developments to Ticketsolve, including basket timeout limits, screenreaders and dynamic content, avoiding biases, seat editor & importance of reaching a person. ---------------------------------------- THE ARTS AND EVERYTHING IN BETWEEN PODCAST It's tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join the team at Ticketsolve as they interview arts industry experts getting their take on the biggest issues facing the arts world today. There will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need! ---------------------------------------- WANT TO BE ON THE PODCAST If you have some great tips and tricks or have an idea for a topic you'd like to learn more about or share with the arts industry, drop us an email on [email protected] ---------------------------------------- /episode/index/show/the-arts-and-everything-in-between/id/25313637

Episode 9 - The Hidden Talent: In Conversation with Creative Youth 11/08/2022

Episode 9 - The Hidden Talent: In Conversation with Creative Youth This episode of The Arts & Everything in Between is hosted by Lucy Costelloe who is joined by special guest, Daniel Cartlidge General Manager of Creative Youth. Creative Youth is the biggest youth arts festival in the UK. In this episode, we borrow from Daniel’s insights from working with the youth artists’ council and what the main concerns are for young talent within the sector currently navigating through the uncertainties as presented in the news headlines. With arts funding announcements delayed, rising costs impacting purchasing behaviours, and pressure on resources, Daniel provides a dialogue for artists and young audiences who are often an afterthought and not always a key consideration in terms of opportunities and access to arts and culture. ---------------------------------------- TOPICS & RESOURCES COVERED IN THIS EPISODE: Introduction to Creative Youth and FUSE International Festival How are our young artists feeling at the moment? What are their struggles from an artistic performing/curating perspective? Touch upon the young artists' council. As an organisation, Creative Youth speaks on behalf of young artists and has to find a balance in navigating the needs of young people between the ages of 6 and 26. How do we speak and advocate for a segment of artists in which we aren’t a representative of ourselves? Equality, Diversity, Inclusivity & Accessibility through the lens of a young person. We’ll also share some quick ideas that might help you to consider your local artists in a new way ---------------------------------------- THE ARTS AND EVERYTHING IN BETWEEN PODCAST It's tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join the team at Ticketsolve as they interview arts industry experts getting their take on the biggest issues facing the arts world today. There will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need! ---------------------------------------- WANT TO BE ON THE PODCAST If you have some great tips and tricks or have an idea for a topic you'd like to learn more about or share with the arts industry, drop us an email on ---------------------------------------- FOLLOW TICKETSOLVE Facebook - Twitter - LinkedIn - Instagram - /episode/index/show/the-arts-and-everything-in-between/id/24943314

Episode 8 - Augmenting Decision-Making: The role of data has changed 02/04/2022

Episode 8 - Augmenting Decision-Making: The role of data has changed Faced with unprecedented challenges we never expected, Arts professionals have been under immense pressure for over two years and it’s making us all reflect and think differently. While we might have assumed that it would all get easier with the easing of lockdown, we are more aware of the current challenges impacting creative teams and feel pretty certain that we’ll be facing more as we move into the next stages of recovery. The pressure you feel to make tough decisions won’t go away unless we can find better solutions to problem-solving and critically reflect on how we inform our organisational strategies, and the solutions need to be heavily trialled and tested. This episode of The Arts and Everything in Between is hosted by Lucy Costelloe and provides an insight into a new project which Ticketsolve is focusing on for the next three years. In collaboration with the Irish Research Council, this project will identify resilient methods and agile practices around decision-making in times of crisis and in the re-opening of the arts sector in the UK and Ireland. This new knowledge can then be translated into methods to inform business model innovation and sustainability across the sector and you can find out more in this episode! ---------------------------------------- TOPICS AND RESOURCES COVERED IN THIS EPISODE: Why it’s time to solidify the use of data within your organisation Our plans for this project Building new frameworks around agile practices and sustainable models Farnham Maltings about the Ticketsolve Transformative Change Project ---------------------------------------- THE ARTS AND EVERYTHING IN BETWEEN PODCAST It's tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join the team at Ticketsolve as they interview arts industry experts getting their take on the biggest issues facing the arts world today. There will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need! ---------------------------------------- WANT TO BE ON THE PODCAST If you have some great tips and tricks or have an idea for a topic you'd like to learn more about or share with the arts industry, drop us an email on [email protected] ---------------------------------------- FOLLOW TICKETSOLVE Facebook - Twitter - LinkedIn - Instagram - /episode/index/show/the-arts-and-everything-in-between/id/22023740

Episode 7 - How to Exceed Expectations By Adopting Commercial Excellence 09/15/2021

Episode 6 - Focus on Community: Fundraising Campaigns and Your Organisational Mission with Farnham Maltings 09/09/2021