Beyond Resilience: What it Really Takes to Build, Lead, and Last
In the Hot Seat
There are no silver bullets, but there is a pattern to success. This episode of In The Hot Seat welcomes back fintech strategist and author Leda Glyptis to unpack what it truly takes to build, lead, and last in an industry where 95% of startups fail. From redefining success as “the art of not dying” to the difficult introspection founders have to do when they hit a wall, Leda and Denise offer up an alternative to toxic hustle culture and break down why experience, boundaries, discipline and leadership are key. Key Takeaways. [0:00] Denise Johansson puts Leda Glyptis, author and...
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The Winning Perspective for Business from an Olympic Perspective
In the Hot Seat
From podiums to businesses. Elite sports and high-performing businesses operate under the same unforgiving principles: driving performance requires inspired leadership, clear goals, strict planning, good team dynamics and a healthy serving of resilience. The question isn’t if you need all this but whether or not you have what it takes to implement it. The hot seat welcomes paralympic powerhouse Birgit Skarstein, Chief Inspiration Officer at Enfuce, to clear a path forward. Key Takeaways. [0:00] Denise Johansson puts Birgit Skarstein, Paralympian gold medallist, world — and European...
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With Fortitude — Tackling SDG 16 with Passion and Purpose
In the Hot Seat
Waiting for regulation is boring, you don’t need permission to shake up the world! Marja Innanen, Executive Director of UN Global Compact Network Finland, Monika Liikama, Co-CEO and Co-Founder of Enfuce, and Juspal Manic, CRO at Featurespace, sit in the hot seat for a provocative discussion on UN Sustainable Development Goal 16's overlooked challenges of peace, justice, and strong institutions. Listen in for hot takes on impending regulation and what to do about them, why SDGs are only ever an opportunity for growth, and why you should aim for 100% when outsmarting fraudsters. ...
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Navigating the AI Wild West: A regulatory and payments-focused deep dive
In the Hot Seat
Wild West or world of opportunity for fintechs? Charles Kerrigan, Partner at CMS London, and Matt Williamson, SVP at Endava jump into the hot seat. Listen in for insights on what the most recent AI revolutions might mean for fintechs, the types of regulations being put forward, the impacts of horizontal versus vertical regulation, why GenAI is an expert tool for experts, and what early-adopting organisations might be doing wrong when it comes to their data. Key Takeaways. [0:00] Denise Johansson puts Charles Kerrigan, Partner at CMS London, and Matt Williamson, SVP at Endava, in the hot...
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Pleo x Enfuce: A Nordic Love Song- Keeping the Love Alive in Fintech Partnerships
In the Hot Seat
Ready for a steamy tech love story?. Thorbjørn Fink, COO of Pleo joins Denise for a spicy chat in the hot seat. Learn from Pleo and Enfuce’s love story about building winning partnerships, maintaining great communication, making compromises and navigating the occasional rough patch. Denise and Thorbjørn discuss learning the right love languages, building trust, and dealing with a partner if the shoe doesn’t fit. Key Takeaways. [0:00] Denise Johansson puts Thorbjørn Fink, COO of Pleo and longtime business partner, in the hot seat. [3:42] Being a supplier is one thing, being a...
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The Metaverse: Money’s Next Frontier
In the Hot Seat
Are you ready for money in the Metaverse? David Birch, payment industry legend and Author of Money in The Metaverse joins the hot seat to discuss what fintechs need to know about the future of payments in the Metaverse, what exactly the Metaverse is and why it isn’t just a virtual space and how it might help level the playing field when it comes to being more inclusive, and tackling fraud! Key Takeaways. [0:00] Denise Johansson puts David Birch, payment industry legend and Author of Money in The Metaverse, in the hot seat. [3:30] David points out the fundamental differences in...
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Stranger Than Fiction
In the Hot Seat
Financial fraud is a full-blown epidemic. Geoff White, Investigative Journalist and Author of Rinsed jumps in the hot seat to explain the current landscape, what the future might look like, and how getting back to the basics of employee engagement might be the best defense companies have against fraudsters. Key Takeaways. [0:0] Denise Johansson puts Geoff White, Investigative Journalist and Author of Rinsed, in the hot seat. [2:24] Social media feeds are feeding the fraud epidemic while a cashless society removes friction for laundering and money routing. [4:53] Geoff explains how the...
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From Dinosaurs to Dynamos
In the Hot Seat
Can banks do what needs to be done to stay alive? How can the legacy players stave off the next ice age? Leda Glyptis, recovering banker and author, and Monika Liikamaa Co-Founder and Co-CEO of Enfuce burn up the hot seat with a no-holds-barred discussion on how parasitic relationships, hedging bets, and corporate FOMO killed off countless fintechs with great potential! And, just wait till they dish on why banks need to start moving away from in-house builds and into partnerships to truly succeed in a customer-driven world! Key Takeaways. [0:0] Denise Johansson puts Leda Glyptis,...
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Power To The People
In the Hot Seat
Disrupt the status quo and give power to the people! Felipe Hillard from the Bank of London, jumps in the hot seat to tackle the notion of control (and why sharing is a good thing), how inclusivity helps align payment solutions with customer needs, why choosing value over profit puts you squarely in the eye of the finance revolution, and why honing your purpose and focus in the fintech space can save you from going extinct. Key Takeaways. [0:0] Denise Johansson puts Felipe Hillard, Chief Client Officer at the Bank of London, in the hot seat. [2:01] The historical context and current...
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Back to the future: Reimagining the future of payments
In the Hot Seat
What does an AI future mean for fintech? Matthew Gardiner, from A1 AI, jumps in the hot seat for a burning discussion on what fintechs need to do today to be part of an AI future, how fraudsters provide a great learning opportunity, and why you need to start using AI in your organization today. Key Takeaways [0:0] Denise Johansson puts Matthew Gardiner, founder of A1 AI, in the hot seat. [3:15] Matthew shares how long he has been learning about AI. [4:23] Why this AI revolution cycle is the most important one to date as we walk into the supercomputing age. [5:46] Matthew shares where...
info_outlineWhat does an AI future mean for fintech? Matthew Gardiner, from A1 AI, jumps in the hot seat for a burning discussion on what fintechs need to do today to be part of an AI future, how fraudsters provide a great learning opportunity, and why you need to start using AI in your organization today.
Key Takeaways
- [0:0] Denise Johansson puts Matthew Gardiner, founder of A1 AI, in the hot seat.
- [3:15] Matthew shares how long he has been learning about AI.
- [4:23] Why this AI revolution cycle is the most important one to date as we walk into the supercomputing age.
- [5:46] Matthew shares where AI can impact fintech, and which industries are currently making the most of AI.
- [6:39] Finance has very nascent AI usage, and the more data can be fed to it the better.
- [7:28] The worst of AI in the financial world (and one current success story).
- [8:27] Can hallucinations ever be under control?
- [9:22] Local and agent-based models with local data may point the way to the future.
- [10:08] The diversity bias problem with AI and why getting involved now is important.
- [11:04] Where is Europe on the AI racetrack?
- [11:56] Just try it!
- [13:35] There is a rapid proliferation of AI models you can interact with, and they are getting smarter.
- [14:17] AI can cut through the fat like no other and that is the key to tackling many issues, including climate change.
- [15:09] Matthew touches on robotics and education as two massive fields AI can propel forward.
- [16:27] Our robotic future and our existential future.
- [18:05] When is this future arriving? Matthew shares the probabilities.
- [19:04] How is AI impacting healthcare?
- [20:25] How are fraudsters so effective, and how do we outsmart them?
- [22:46] Matthew’s advice for fintech leaders looking to work with AI.
- [:] Denise signs out until the next time she puts an industry leader in the hot seat.
People
- Guest Matthew Gardiner, founder of A1 AI, In this dynamic world of technology A1 AI offers expertise and the ability to look into the future.
- Host Denise Johansson, co-CEO and co-Founder of Enfuce, a female-founded fintech helping drive business growth, solve customer challenges, and extend financial inclusion.
Links
Guest Quotes (edited)
- A model which learns locally and has answers locally is far more intelligent. — Matthew Gardiner, A1 AI, InTheHotSeat
- This is very early days and it's good to be involved now. Sure, a year down the line, problems will be fixed, but it's very good to have it within your processes now, so you can iterate upon it. — Matthew Gardiner, A1 AI, InTheHotSeat
- Experiment! Before you're in a critical space, try it. Think of that future. Should our lives be changed quite dramatically by AI, how are you going to cope with it? How are you going to lead everybody forward through it? — Matthew Gardiner, A1 AI, InTheHotSeat
- Multi-layer, multi-level governance is a massive problem. So AI is very good at getting through to actually what needs to be done and proposing a solution. — Matthew Gardiner, A1 AI, InTheHotSeat
- We've lived in this industrial revolution era, it’s very prescribed and we deal with a lot of legacy systems. What did we do before we had mechanization? — Matthew Gardiner, A1 AI, InTheHotSeat
- We're going through a burn-up on re-entry at the moment, massive storms of fraud coming towards us. But it's much more opportunity and data to learn from. — Matthew Gardiner, A1 AI, InTheHotSeat
- Have a strategy. We are at a crucial phase, some say we've got around two years to get it right. If you're concerned about AI being destructive, bring some very high-quality data into it, so it does the best, rather than a mediocre job. Who wants to be governed by a mediocre entity? — Matthew Gardiner, A1 AI, InTheHotSeat
Denise Quotes (edited).
- How will we overcome hallucinations? Won't there always be room for lying? That's what humans have been doing so far. When we don't have the answer, we come up with an answer. So that's kind of smart of AI. — Denise Johansson, Enfuce, InTheHotSeat
- Currently, the data is from the internet, it’s from public sources. We need to start to feed in big data that can have a bigger impact on societies. — Denise Johansson, Enfuce, InTheHotSeat
- At Enfuce today using AI is almost mandatory, at least on a weekly basis. If not, we will start to lag behind the rest of the room. — Denise Johansson, Enfuce, InTheHotSeat