Navigating the AI Wild West: A regulatory and payments-focused deep dive
Release Date: 01/23/2025
Navigating the AI Wild West: A regulatory and payments-focused deep dive
In the Hot Seat
Wild West or world of opportunity for fintechs? Charles Kerrigan, Partner at CMS London, and Matt Williamson, SVP at Endava jump into the hot seat. Listen in for insights on what the most recent AI revolutions might mean for fintechs, the types of regulations being put forward, the impacts of horizontal versus vertical regulation, why GenAI is an expert tool for experts, and what early-adopting organisations might be doing wrong when it comes to their data. Key Takeaways. [0:00] Denise Johansson puts Charles Kerrigan, Partner at CMS London, and Matt Williamson, SVP at Endava, in the hot...
info_outline
Pleo x Enfuce: A Nordic Love Song- Keeping the Love Alive in Fintech Partnerships
In the Hot Seat
Ready for a steamy tech love story?. Thorbjørn Fink, COO of Pleo joins Denise for a spicy chat in the hot seat. Learn from Pleo and Enfuce’s love story about building winning partnerships, maintaining great communication, making compromises and navigating the occasional rough patch. Denise and Thorbjørn discuss learning the right love languages, building trust, and dealing with a partner if the shoe doesn’t fit. Key Takeaways. [0:00] Denise Johansson puts Thorbjørn Fink, COO of Pleo and longtime business partner, in the hot seat. [3:42] Being a supplier is one thing, being a...
info_outline
The Metaverse: Money’s Next Frontier
In the Hot Seat
Are you ready for money in the Metaverse? David Birch, payment industry legend and Author of Money in The Metaverse joins the hot seat to discuss what fintechs need to know about the future of payments in the Metaverse, what exactly the Metaverse is and why it isn’t just a virtual space and how it might help level the playing field when it comes to being more inclusive, and tackling fraud! Key Takeaways. [0:00] Denise Johansson puts David Birch, payment industry legend and Author of Money in The Metaverse, in the hot seat. [3:30] David points out the fundamental differences in...
info_outline
Stranger Than Fiction
In the Hot Seat
Financial fraud is a full-blown epidemic. Geoff White, Investigative Journalist and Author of Rinsed jumps in the hot seat to explain the current landscape, what the future might look like, and how getting back to the basics of employee engagement might be the best defense companies have against fraudsters. Key Takeaways. [0:0] Denise Johansson puts Geoff White, Investigative Journalist and Author of Rinsed, in the hot seat. [2:24] Social media feeds are feeding the fraud epidemic while a cashless society removes friction for laundering and money routing. [4:53] Geoff explains how the...
info_outline
From Dinosaurs to Dynamos
In the Hot Seat
Can banks do what needs to be done to stay alive? How can the legacy players stave off the next ice age? Leda Glyptis, recovering banker and author, and Monika Liikamaa Co-Founder and Co-CEO of Enfuce burn up the hot seat with a no-holds-barred discussion on how parasitic relationships, hedging bets, and corporate FOMO killed off countless fintechs with great potential! And, just wait till they dish on why banks need to start moving away from in-house builds and into partnerships to truly succeed in a customer-driven world! Key Takeaways. [0:0] Denise Johansson puts Leda Glyptis,...
info_outline
Power To The People
In the Hot Seat
Disrupt the status quo and give power to the people! Felipe Hillard from the Bank of London, jumps in the hot seat to tackle the notion of control (and why sharing is a good thing), how inclusivity helps align payment solutions with customer needs, why choosing value over profit puts you squarely in the eye of the finance revolution, and why honing your purpose and focus in the fintech space can save you from going extinct. Key Takeaways. [0:0] Denise Johansson puts Felipe Hillard, Chief Client Officer at the Bank of London, in the hot seat. [2:01] The historical context and current...
info_outline
Back to the future: Reimagining the future of payments
In the Hot Seat
What does an AI future mean for fintech? Matthew Gardiner, from A1 AI, jumps in the hot seat for a burning discussion on what fintechs need to do today to be part of an AI future, how fraudsters provide a great learning opportunity, and why you need to start using AI in your organization today. Key Takeaways [0:0] Denise Johansson puts Matthew Gardiner, founder of A1 AI, in the hot seat. [3:15] Matthew shares how long he has been learning about AI. [4:23] Why this AI revolution cycle is the most important one to date as we walk into the supercomputing age. [5:46] Matthew shares where...
info_outline
Unlocking the secrets of Nordic Innovation
In the Hot Seat
Strong safety nets and early-age encouragement build fearless innovators. Love Dager and Lana Brandorne of Stockholm Fintech jump in the hot seat to talk about where Nordic innovation is today and where it is going. Fintech isn’t dead! Long live fintech! Key Takeaways. [0:0] Denise Johansson puts Love Dager, CEO and co-founder of Stockholm Fintech, and Lana Brandorne co-founder of Stockholm Fintech, in the hot seat. [3:37] Nordic tech is hot! Lana and Love talk about why that is and the factors that drive innovation from the north. [6:06] The world looks to Nordic countries for...
info_outline
What if You Could Have It All?
In the Hot Seat
Having it all does mean choosing. Join Sarah Greasly and Denise Johansson as they dive into the myth, break the cycle of mom-shaming, and invite more women into tech. Keep an ear out for tips on how to build the female leaders your organisation needs and what you should never say at work. Key Takeaways. [0:0] Denise Johansson puts Sarah Greasley, former Director, Solution Architecture and EMEA, Amazon Web Services, in the first hot seat of season 2. [2:17] What having it all means to Sarah and Denise. [4:44] Sarah shares the story of how she got to where she is in tech today. [6:03]...
info_outline
Cracking the Glass - Getting Real About Leadership Challenges
In the Hot Seat
What is up with the glass ceiling? Charlotte Hogg of Visa joins Denise Johansson to chip away at the obstacles holding future diverse leaders back. They discuss the responsibilities of current leaders, the fundamental difference between targets and quotas, and why pushing for diversity sets you up for success in an increasingly diverse world. Key Takeaways. [0:00] Denise Johansson puts Charlotte Hogg, Executive Vice-President and Chief Executive Officer for Visa’s European operations, in the hot seat. [4:53] Charlotte shares how her path winded over the years and how both luck and...
info_outlineWild West or world of opportunity for fintechs? Charles Kerrigan, Partner at CMS London, and Matt Williamson, SVP at Endava jump into the hot seat. Listen in for insights on what the most recent AI revolutions might mean for fintechs, the types of regulations being put forward, the impacts of horizontal versus vertical regulation, why GenAI is an expert tool for experts, and what early-adopting organisations might be doing wrong when it comes to their data.
Key Takeaways.
[0:00] Denise Johansson puts Charles Kerrigan, Partner at CMS London, and Matt Williamson, SVP at Endava, in the hot seat.
[2:22] The pace of change does make it seem like the Wild West, but it really is only as wild as your risk appetite.
[3:56] The first AI wave rippled through financial services years ago, but this recent surge hits differently. Charles explains the two types of regulations — horizontal (EU) vs. vertical (UK) — currently on the horizon.
[7:31] Efficiencies! The biggest wins might not be sexy right now, but they are pushing the wave.
[10:59] Navigating hallucinations is an issue when it remains an expert tool in the hands of experts. Charles explains why he should not use GenAI to build a nuclear power station.
[14:30] Regulators will always pick transparency, especially when the new shiny thing seems too good to be true.
[15:13] Is it the Wild West, or is it FOMO?
[17:36] Let’s talk about data hygiene because we’re all doing it rather poorly.
[19:07] Matt’s predictions for 2025: mind your fraud detection.
[20:04] Charles’ predictions for 2025: watch for oncoming regulation, and he sees an opportunity for fintech to take on a leadership role!
[22:38] Charles shares his advice for companies looking to begin adapting to AI.
[24:16] Matt asks “But will it make the boat go faster”?
[25:28] Denise signs out until the next time she puts an industry leader in the hot seat.
People.
- Guest Charles Kerrigan, Partner in the Finance Team and part of the specialist Crypto and Digital Assets Team at CMS London, a Future Facing organisation taking a bold, dynamic, and agile approach to help clients of every size confidently face the future.
- Guest Matt Williamson, SVP & Industry Principal at Endava, combining world-class engineering with deep industry expertise and a people-centric mindset to drive meaningful change.
- Host Denise Johansson, co-CEO and co-Founder of Enfuce, a female-founded fintech helping drive business growth, solve customer challenges, and extend financial inclusion.
Links.
Guest Quotes (edited).
- There's an expectation that firms will be using AI because their customers are using it. So the regulation can take two forms, vertical or horizontal. — Charles Kerrigan, CMS London, InTheHotSeat
- We've seen some lawyers embarrassed by hallucinations in the press and whenever there's a new technology like this, you always have to hope that you're not the person who learns the lesson publicly. — Charles Kerrigan, CMS London, InTheHotSeat
- I can use GenAI to support my legal work because I ought to know the answers. I shouldn't be using GenAI to build a nuclear power station because I don't know how to do that. — Charles Kerrigan, CMS London, InTheHotSeat
- I've been doing internal research with our AI teams and the term Wild West came up quite a lot as a definition, but it really comes down to if you are risk-averse, or excited about the possibilities. — Matt Williamson, Endava, InTheHotSeat
- There's a balance between optimisation and transparency, and financial regulators will always lean towards transparency, particularly in anything facing customers. — Matt Williamson, Endava, InTheHotSeat
- We're finding that lots of people are engaging in AI for fear of missing out. — Matt Williamson, Endava, InTheHotSeat
- When it comes to data hygiene, are we doing the basics right? We're guilty of this in all industries: We get caught up in the shiny new thing and fail at setting up a correct foundation. — Matt Williamson, Endava, InTheHotSeat
Denise Quotes (edited).
- AI isn't just a buzzword anymore. It's real, just like global warming. It's real and it's happening but is it the Wild West? — Denise Johansson, InTheHotSeat
- So if we look at actual regulation the West isn’t as Wild. But are they hindering innovation? — Denise Johansson, InTheHotSeat
- Fintechs will be more comfortable with navigating and adopting regulations, and seeing the opportunities. We’ve enough experience with compliance! — Denise Johansson, InTheHotSeat
- AML, KYC, and KYB probably have the most to win in adopting AI as much as possible. — Denise Johansson, InTheHotSeat