In the Hot Seat
(Fin)tech uncensored! We ask tech leaders the questions you always wanted to ask – not shying away from the tough issues and taboos. Issuer processor Enfuce’s Co-Founder and Co-CEO Denise Johansson puts industry leaders in the hot seat, for the hot topics on everyone’s minds from how not to F#ck up compliance, make ESG actually matter, real talk on being a female founder, and more. Expect the unexpected alongside Denise’s trademark candor and wit.
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Navigating the AI Wild West: A regulatory and payments-focused deep dive
01/23/2025
Navigating the AI Wild West: A regulatory and payments-focused deep dive
Wild West or world of opportunity for fintechs? Charles Kerrigan, Partner at CMS London, and Matt Williamson, SVP at Endava jump into the hot seat. Listen in for insights on what the most recent AI revolutions might mean for fintechs, the types of regulations being put forward, the impacts of horizontal versus vertical regulation, why GenAI is an expert tool for experts, and what early-adopting organisations might be doing wrong when it comes to their data. Key Takeaways. [0:00] Denise Johansson puts Charles Kerrigan, Partner at CMS London, and Matt Williamson, SVP at Endava, in the hot seat. [2:22] The pace of change does make it seem like the Wild West, but it really is only as wild as your risk appetite. [3:56] The first AI wave rippled through financial services years ago, but this recent surge hits differently. Charles explains the two types of regulations — horizontal (EU) vs. vertical (UK) — currently on the horizon. [7:31] Efficiencies! The biggest wins might not be sexy right now, but they are pushing the wave. [10:59] Navigating hallucinations is an issue when it remains an expert tool in the hands of experts. Charles explains why he should not use GenAI to build a nuclear power station. [14:30] Regulators will always pick transparency, especially when the new shiny thing seems too good to be true. [15:13] Is it the Wild West, or is it FOMO? [17:36] Let’s talk about data hygiene because we’re all doing it rather poorly. [19:07] Matt’s predictions for 2025: mind your fraud detection. [20:04] Charles’ predictions for 2025: watch for oncoming regulation, and he sees an opportunity for fintech to take on a leadership role! [22:38] Charles shares his advice for companies looking to begin adapting to AI. [24:16] Matt asks “But will it make the boat go faster”? [25:28] Denise signs out until the next time she puts an industry leader in the hot seat. People. Guest , Partner in the Finance Team and part of the specialist Crypto and Digital Assets Team at , a Future Facing organisation taking a bold, dynamic, and agile approach to help clients of every size confidently face the future. Guest , SVP & Industry Principal at , combining world-class engineering with deep industry expertise and a people-centric mindset to drive meaningful change. Host , co-CEO and co-Founder of , a female-founded fintech helping drive business growth, solve customer challenges, and extend financial inclusion. Links. Guest Quotes (edited). There's an expectation that firms will be using AI because their customers are using it. So the regulation can take two forms, vertical or horizontal. — , , We've seen some lawyers embarrassed by hallucinations in the press and whenever there's a new technology like this, you always have to hope that you're not the person who learns the lesson publicly. — , , I can use GenAI to support my legal work because I ought to know the answers. I shouldn't be using GenAI to build a nuclear power station because I don't know how to do that. — , , I've been doing internal research with our AI teams and the term Wild West came up quite a lot as a definition, but it really comes down to if you are risk-averse, or excited about the possibilities. — , , There's a balance between optimisation and transparency, and financial regulators will always lean towards transparency, particularly in anything facing customers. — , , We're finding that lots of people are engaging in AI for fear of missing out. — , , When it comes to data hygiene, are we doing the basics right? We're guilty of this in all industries: We get caught up in the shiny new thing and fail at setting up a correct foundation. — , , Denise Quotes (edited). AI isn't just a buzzword anymore. It's real, just like global warming. It's real and it's happening but is it the Wild West? — , So if we look at actual regulation the West isn’t as Wild. But are they hindering innovation? — , Fintechs will be more comfortable with navigating and adopting regulations, and seeing the opportunities. We’ve enough experience with compliance! — , AML, KYC, and KYB probably have the most to win in adopting AI as much as possible. — ,
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Pleo x Enfuce: A Nordic Love Song- Keeping the Love Alive in Fintech Partnerships
11/27/2024
Pleo x Enfuce: A Nordic Love Song- Keeping the Love Alive in Fintech Partnerships
Ready for a steamy tech love story?. Thorbjørn Fink, COO of Pleo joins Denise for a spicy chat in the hot seat. Learn from Pleo and Enfuce’s love story about building winning partnerships, maintaining great communication, making compromises and navigating the occasional rough patch. Denise and Thorbjørn discuss learning the right love languages, building trust, and dealing with a partner if the shoe doesn’t fit. Key Takeaways. [0:00] Denise Johansson puts Thorbjørn Fink, COO of Pleo and longtime business partner, in the hot seat. [3:42] Being a supplier is one thing, being a partner is another beast. Thorbjørn explains why long-term stability drives that choice. [5:36] Compromise works when partners can grow together and find their respective wins, but building for the long term is about more than just the tech and the deal. [9:34] Thorbjørn weighs the pros and cons of building everything yourself rather than taking the time to find the right partner: always focus on your mission! [13:21] Saying goodbye is always hard. But if the partnership isn’t right, it’s better for all. [17:10] Looking to become a great partner? Learn to speak the right language! [20:14] Thorbjørn shares his closing thoughts for listeners. [21:22] Denise signs out until the next time she puts an industry leader in the hot seat. People. Guest , COO of , the spending solution for forward-thinking teams everywhere, making spending management effective and empowering. Host , co-CEO and co-Founder of , a female-founded fintech helping drive business growth, solve customer challenges, and extend financial inclusion. Links. Guest Quotes (edited). Do the work before you put pen to paper. It's well worth it because you don't want to transplant your lungs and your heart and get something that doesn't match. — , , There's the agreement, there's the tech, but there's also the people behind it. — , , We are not here to build the full stack. We actually care very little about the tech stack. We care about the customer experience. — , , How on earth do I articulate this value to my stakeholders? How do I convince internally? Make sure you put yourself in your stakeholders’ shoes and bring them up to standard so you can have an informed discussion. — , , Denise Quotes (edited). Business is still done between humans, you need to be able to trust them. Because when things don't go as planned, the relationship will be tested and you want the right partner by your side to fix it. — , Growing the right leaders and cultures internally is the very start of becoming ready for true partnerships. — , Communication is the key to success in private and business partnerships. — , Once you are in a good partnership, you need to challenge each other, learn from each other, and trust that you are talking to smart, and capable people. — ,
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The Metaverse: Money’s Next Frontier
10/16/2024
The Metaverse: Money’s Next Frontier
Are you ready for money in the Metaverse? David Birch, payment industry legend and Author of Money in The Metaverse joins the hot seat to discuss what fintechs need to know about the future of payments in the Metaverse, what exactly the Metaverse is and why it isn’t just a virtual space and how it might help level the playing field when it comes to being more inclusive, and tackling fraud! Key Takeaways. [0:00] Denise Johansson puts David Birch, payment industry legend and Author of Money in The Metaverse, in the hot seat. [3:30] David points out the fundamental differences in ownership and identity between other virtual spaces and what the Metaverse offers. [6:54] The three aspects of the new financial market infrastructure of the Metaverse, spatial computing, digital assets and digital identity. [7:56] Is this a person or not? It seems that for some people, it doesn’t matter. [10:24] What fintechs need to know now in order not to be left behind. [13:20] Does online connectivity mean less in-person interactions? [14:03] While spatial computing and asset tokenization are well on their way, digital identity seems to be lagging behind. [15:39] How money is spent in the metaverse and why simpler might be better. [16:18] David explains how digital identity can fend off the more insidious possibilities that come along with the metaverse. [17:42] How digital identity can serve as an inclusivity multiplier. [19:30] David explains how the Metaverse is being built with security first and might provide some measure of protection from online fraud. [21:56] The Metaverse is actually a plurality of Metaverses. [22:47] David shares a few important things to think about when it comes to the future of this technology. [24:10] Getting people educated about new tech is always the best policy. [24:55] Denise signs out until the next time she puts an industry leader in the hot seat. People. Guest , payment industry legend and Author of : Digital Assets, Online Identities, Spatial Computing and Why Virtual Worlds Mean Real Business. Host , co-CEO and co-Founder of , a female-founded fintech helping drive business growth, solve customer challenges, and extend financial inclusion. Links. Guest Quotes (edited). In the metaverse, your identity, your money, your property is yours. It doesn't belong to the platform and you can take it with you and move it around. — , , We really need more focus on the digital identity side of things if we're going to make this happen. If I want to trade securely with you in the metaverse, I don’t need to know your personal information, but I need to know some things about you. — , , We want the internet to be inclusive. Obviously, if the goggles are 3000$ and you have to pay 100$ a month, that's not very inclusive. But I'm technologically optimistic. I think those costs can come down over time. — , , Denise Quotes (edited). Younger generations are more adaptive to a Metaverse future than us being a little older and not as connected. — , Will people spend less time interacting in person? And does that mean we will spend less time interacting with the people we want in our lives? — , The Metaverse is going to be the new normal. Our kids should be aware of how it is to interact online. — , The new frontier of money and identity is in the Metaverse, companies need to look for opportunities to build out a presence in virtual worlds. — ,
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Stranger Than Fiction
09/17/2024
Stranger Than Fiction
Financial fraud is a full-blown epidemic. Geoff White, Investigative Journalist and Author of Rinsed jumps in the hot seat to explain the current landscape, what the future might look like, and how getting back to the basics of employee engagement might be the best defense companies have against fraudsters. Key Takeaways. [0:0] Denise Johansson puts Geoff White, Investigative Journalist and Author of Rinsed, in the hot seat. [2:24] Social media feeds are feeding the fraud epidemic while a cashless society removes friction for laundering and money routing. [4:53] Geoff explains how the layered world of money laundering has evolved with technologies and into unexpected sectors like gaming. [7:28] How North Korean money heists led Geoff to write Rinse. [9:35] The most astonishingly strange theft Geoff knows about, from billion-dollar salamander video games to totalitarian regimes laundering hundreds of millions of hot crypto. [13:47] Is 5 years too much or too little for financial crimes? [14:57] Geoff explains who AI is currently benefiting most and why AI battling AI won’t necessarily come to pass. [17:26] How defenders can keep the AI advantage over time through auditing. [19:51] The current state of action for individual defrauded customers needs to be more cohesive and encouraging both for customers and law enforcement. [23:26] Social media platforms and the dilution of responsibility. [26:06] Geoff’s 1-2-3 advice for fintechs looking to increase their fraud detection. [28:11] Back to the basics: Phishing messages. The future of fraud control is awareness and employee engagement! [29:23] How an employee looking for a new job costs a company 625 million dollars. [32:11] Denise signs out until the next time she puts an industry leader in the hot seat. People. Guest , Investigative Journalist and Author of : From Cartels to Crypto: How the Tech Industry Washes Money for the World's Deadliest Crooks. Host , co-CEO and co-Founder of , a female-founded fintech helping drive business growth, solve customer challenges, and extend financial inclusion. Links. Guest Quotes (edited). We are now increasingly in a cashless society. That gives more digital routes for stealing people's money or conning them out of it. — , , The public thinks that video games and Bitcoin are not real money. But actually, it is still worth millions and millions of pounds if you can transfer it into usable money. — , , Many people think that cybercriminals are just geniuses: A few lines of code and that's it, your money's gone! Computer hackers are very good at breaking into banks, but what they're not so good at is once they've got in: Taking the money out, washing it, and hiding the traces. — , , Hackers are very good at code, malware, phishing, social engineering, and working out how your servers work. But to transfer the money, you need to know about Swift, IBANs, and MoneyMule accounts. — , , Transferring out the 625 million dollars, in the form of crypto, took one minute 55 seconds. Fastest crime ever, hands down. — , , You have this bizarre situation where there is a video game involving salamanders, half a billion stolen by the most dangerous regime in the world and the crypto and tech community prosecuting the U.S. government when they take action against it! — , , Do I have to build an AI system to defraud you? No. What I need to know are the parameters that your AI is sticking to and work around those. I don't have to build my own AI to get around yours. — , , Where there's lots of money sloshing about with lots of values going down, international trade, and lack of regulation, that's where you'll find the money launderers. And cryptocurrency, video gaming, and NFTs. — , , Denise Quotes (edited). The fraud epidemic is being driven by advances in AI, cryptocurrency, and scamming techniques that are leaving even the most trained detectives scratching their heads. — , For the experts in money laundering and cybercrime, the world they work in is getting more and more interesting, if not more and more disturbing. — , When it comes to fraud detection, we've been talking more about how to detect false positives, but it might be time to identify the false negatives and understand why they went through. — ,
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From Dinosaurs to Dynamos
08/20/2024
From Dinosaurs to Dynamos
Can banks do what needs to be done to stay alive? How can the legacy players stave off the next ice age? Leda Glyptis, recovering banker and author, and Monika Liikamaa Co-Founder and Co-CEO of Enfuce burn up the hot seat with a no-holds-barred discussion on how parasitic relationships, hedging bets, and corporate FOMO killed off countless fintechs with great potential! And, just wait till they dish on why banks need to start moving away from in-house builds and into partnerships to truly succeed in a customer-driven world! Key Takeaways. [0:0] Denise Johansson puts Leda Glyptis, fintech executive and former banker, and Monika Liikamaa, co-CEO and co-Founder of Enfuce, in the hot seat. [3:39] Leda and Monika agree. Because of dinosaur mindsets and structures, the banking industry has changed a lot but not enough at all in the current landscape. [6:20] Some problems take care of themselves! Although Monika underscores a possible challenge with upcoming mass retirements. [8:05] Regulators exert external pressure on banks and they are moving in the right direction. Leda explains what is still missing. [11:49] The cost/benefit of digitization is something banks don’t quite understand. Leda argues that this inflationary period is critical to decision-making if banks want to remain alive. [12:56] Is innovation really a fridge that runs its own Kubernetes cluster? Monika and Leda offer that true innovation is a little boring and not very sexy. [15:40] Have VC’s ruined innovation with zombie parasitic relationships? Monika and Leda roll out a scathing indictment of the fintech petting zoo. [18:44] Money is not a dirty word was Leda’s keynote title and where the money comes from (the right money) is important, Enfuce is a testament to that. [29:18] Liking and trusting are two very different things. Some fintechs have confused the two and the human ability to forget about past mistakes is driving recurring failures that undermine trust. [31:03] Regulators will lead the financial sector into the future. Leda shares some specifics of where the future is taking us, from deepfakes to migration tooling and AML. [33:58] Taking your time with real time! [36:40] What Leda’s new book has in store. [39:49] Denise signs out until the next time she puts an industry leader in the hot seat. People. Guest , Strategic Advisor, Board Member, fintech executive, and former banker. Guest , co-CEO and co-Founder of , a female-founded fintech helping drive business growth, solve customer challenges, and extend financial inclusion. Host , co-CEO and co-Founder of , a female-founded fintech helping drive business growth, solve customer challenges, and extend financial inclusion. Links. Guest Quotes (edited). When it comes to banking, The unsexy is where it’s at, both in terms of customer adoption and in terms of long-term profitability. So where is true innovation? Where you can't see it. — , Innovation isn’t spending money on visible things when your API infrastructure is balanced on top of something that plugs into a mainframe from the 60s. — , So where is true innovation? It's the adoption of scaled technologies to solve customer problems in a way that improves choice, transparency, and stability, and reduces cost. — , Have banks changed a lot? Yes. Have they changed enough? No. What I think banks haven't done is realise that the world around us is on an irreversible path that is changing much faster than the industry. — , The bank’s lease-on-life and breathing space of today’s high interest rates should be the time to make decisions. But it won't be for a lot of them. — , You should talk about your business model before you take money from an investor or a partnership. Most of the relationships I saw at the time in accelerators were zombie parasitic relationships that would never go to market. — , One of the questions I'm looking into is: What money do you take, and can the money kill you? The answer is yes. But it is hard to do. When you're trying to build something, saying “No” to a check in front of you is extremely hard. — , To everyone listening, if you're a banker, don't try to build it yourself. Seriously, just partner. Partner, partner, partner! — , The good news is that the problems in the financial sector will die, or retire. The challenge is that the culture will prevail if the hierarchy is too rigidly systematic. It will be a mindset thing at the incumbent level also. — , , The words innovation and disruption should be changed to adoption and transformation. For banks, now is the time not to die. — , , VCs have been pouring money into weird-ass companies offering some weirdo niche products for free and as such, are skewing the real cost of building fintech products. — , , Being owned by a bank is not a good way to be if you're a tech company. . — , , Denise Quotes (edited). Maybe I can try to defend the banks… Despite everything, we love banks! We love and trust banks. Trust is something that many fintechs have yet to crack. — , , Building successfully in the fintech space entails a lot of failure, and you need to have been around the block. Some day we will share all of ours openly. Maybe post IPO or exit, when we aren’t so connected to it and you have to Google us to see what we did back then. — , ,
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Power To The People
07/31/2024
Power To The People
Disrupt the status quo and give power to the people! Felipe Hillard from the Bank of London, jumps in the hot seat to tackle the notion of control (and why sharing is a good thing), how inclusivity helps align payment solutions with customer needs, why choosing value over profit puts you squarely in the eye of the finance revolution, and why honing your purpose and focus in the fintech space can save you from going extinct. Key Takeaways. [0:0] Denise Johansson puts Felipe Hillard, Chief Client Officer at the Bank of London, in the hot seat. [2:01] The historical context and current geopolitical aspects of the UK’s powerhouse status in fintech and banking. [4:53] Felipe shares how the Bank of London, and Enfuce are focusing on giving power to the people. [6:06] Felipe shares what difficult (and scary) thing financial organisations need to give up to be part of the citizen-focused financial revolution. [7:39] Being purpose-built isn’t baked-in only at inception, Felipe explains how your purpose can be nourished by enabling your customer’s purposes and disrupting the status quo. [10:37] Innovation can be painful! Making it part of your culture from the get-go can make it less so. [13:36] Culture is a tricky thing, about rhythms and rituals, how teams function together and come together. [17:21] Felipe talks about how to manage sharing control to extend agency to the margins and reframes the discussion away from philanthropy. [18:56] Denise signs out until the next time she puts an industry leader in the hot seat. People. Guest , Chief Client Officer at the , disrupting the fundamentals of banking while prioritising depositor money preservation and market stability. Host , co-CEO and co-Founder of , a female-founded fintech helping drive business growth, solve customer challenges, and extend financial inclusion. Links. Guest Quotes (edited). With the Brexit vote, the UK just can't take access to outside markets for granted anymore, there's a need to innovate. — , , Citizen-focused finance means being willing to give up a degree of control, which means a very awkward moment for organisations that are used to having control, giving a piece of it up. — , , Culture comes down to how decisions are made and how decisions are communicated. — , , If innovation is baked in from the start, it won’t be as painful, but it will always be painful. — , , Denise Quotes (edited). We live in an almost cashless society, except for marginalised communities that can’t access digital payments. We decided there must be a better way and today, more funds are being delivered through cards, through Enfuce. — , In the UK, a place built on tradition and legacy institutions, the banking revolution is driven by purpose-built, citizen-focused fintechs and banks. — , Being purpose-driven is finding a niche where you can make a change, and where you can tackle real challenges. Don't invent challenges, there are enough real ones out there! Find out what they are and how you can add value. Find your purpose, and then weigh all your decisions against that purpose. — , We need to rebuild how banks make decisions and how the operations work so that we can serve the clients that we want to serve. — ,
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Back to the future: Reimagining the future of payments
06/03/2024
Back to the future: Reimagining the future of payments
What does an AI future mean for fintech? Matthew Gardiner, from A1 AI, jumps in the hot seat for a burning discussion on what fintechs need to do today to be part of an AI future, how fraudsters provide a great learning opportunity, and why you need to start using AI in your organization today. Key Takeaways [0:0] Denise Johansson puts Matthew Gardiner, founder of A1 AI, in the hot seat. [3:15] Matthew shares how long he has been learning about AI. [4:23] Why this AI revolution cycle is the most important one to date as we walk into the supercomputing age. [5:46] Matthew shares where AI can impact fintech, and which industries are currently making the most of AI. [6:39] Finance has very nascent AI usage, and the more data can be fed to it the better. [7:28] The worst of AI in the financial world (and one current success story). [8:27] Can hallucinations ever be under control? [9:22] Local and agent-based models with local data may point the way to the future. [10:08] The diversity bias problem with AI and why getting involved now is important. [11:04] Where is Europe on the AI racetrack? [11:56] Just try it! [13:35] There is a rapid proliferation of AI models you can interact with, and they are getting smarter. [14:17] AI can cut through the fat like no other and that is the key to tackling many issues, including climate change. [15:09] Matthew touches on robotics and education as two massive fields AI can propel forward. [16:27] Our robotic future and our existential future. [18:05] When is this future arriving? Matthew shares the probabilities. [19:04] How is AI impacting healthcare? [20:25] How are fraudsters so effective, and how do we outsmart them? [22:46] Matthew’s advice for fintech leaders looking to work with AI. [:] Denise signs out until the next time she puts an industry leader in the hot seat. People Guest , founder of , In this dynamic world of technology A1 AI offers expertise and the ability to look into the future. Host , co-CEO and co-Founder of , a female-founded fintech helping drive business growth, solve customer challenges, and extend financial inclusion. Links Guest Quotes (edited) A model which learns locally and has answers locally is far more intelligent. — , , This is very early days and it's good to be involved now. Sure, a year down the line, problems will be fixed, but it's very good to have it within your processes now, so you can iterate upon it. — , , Experiment! Before you're in a critical space, try it. Think of that future. Should our lives be changed quite dramatically by AI, how are you going to cope with it? How are you going to lead everybody forward through it? — , , Multi-layer, multi-level governance is a massive problem. So AI is very good at getting through to actually what needs to be done and proposing a solution. — , , We've lived in this industrial revolution era, it’s very prescribed and we deal with a lot of legacy systems. What did we do before we had mechanization? — , , We're going through a burn-up on re-entry at the moment, massive storms of fraud coming towards us. But it's much more opportunity and data to learn from. — , , Have a strategy. We are at a crucial phase, some say we've got around two years to get it right. If you're concerned about AI being destructive, bring some very high-quality data into it, so it does the best, rather than a mediocre job. Who wants to be governed by a mediocre entity? — , , Denise Quotes (edited). How will we overcome hallucinations? Won't there always be room for lying? That's what humans have been doing so far. When we don't have the answer, we come up with an answer. So that's kind of smart of AI. — , , Currently, the data is from the internet, it’s from public sources. We need to start to feed in big data that can have a bigger impact on societies. — , , At Enfuce today using AI is almost mandatory, at least on a weekly basis. If not, we will start to lag behind the rest of the room. — , ,
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Unlocking the secrets of Nordic Innovation
05/23/2024
Unlocking the secrets of Nordic Innovation
Strong safety nets and early-age encouragement build fearless innovators. Love Dager and Lana Brandorne of Stockholm Fintech jump in the hot seat to talk about where Nordic innovation is today and where it is going. Fintech isn’t dead! Long live fintech! Key Takeaways. [0:0] Denise Johansson puts Love Dager, CEO and co-founder of Stockholm Fintech, and Lana Brandorne co-founder of Stockholm Fintech, in the hot seat. [3:37] Nordic tech is hot! Lana and Love talk about why that is and the factors that drive innovation from the north. [6:06] The world looks to Nordic countries for innovation, but some legacy systems have to catch up. [8:55] Embedded everything! Denise, Love, and Lana discuss hot trends. [11:01] Flat hierarchies, sandboxing, and sibling-like relationships between Nordic countries drive healthy collaboration and competition in the fintech ecosystem. [14:52] Want to replicate Nordic success? Move your startup to the Nordics! [18:49] Long live Fintech! Lana and Love talk about upcoming movements in fintech and why it’s just getting started, from better investment opportunities to available talent. [22:57] Love and Lana discuss what to watch for in the coming years, from embedded, B2B, AI — with less hype! to increased demand in cyber-security. [24:27] The AI revolution may have been over-hyped in terms of immediate impact, Love and Lana share examples of how it’s making a difference today. [28:02] Lana and Love share their closing thoughts on Nordic innovation in these challenging times. [29:06] Denise signs out until the next time she puts an industry leader in the hot seat. People. Guest , CEO and co-founder of , co-founder and COO of , and founder of , driving innovation and creativity using modern methodology. Guest formerly at Mastercard, co-founder of , advancing the fintech landscape through community collaboration, and knowledge sharing. Host , co-CEO and co-Founder of , a female-founded fintech helping drive business growth, solve customer challenges, and extend financial inclusion. Links. Guest Quotes (edited). “Embedded everything” is a mega trend we've seen for a couple of years, but it's definitely ramping up. — , , , , A shared sameness makes us good at collaborating in Nordic countries, we are like siblings who want to be the best. It creates an ecosystem of friendly players competing to create innovation and synergies. — , , , , Nordic innovation comes from a combination of having the potential to go big and go global, but testing it out in our safe backyard. — , , , , It's not a bad time for all fintechs. There are a lot of quality investments being done: more quality over quantity. If you have a good fintech and you have products and customers, it's not that hard to raise money. — , , , , For many startups, it's about pushing through these hard times. So maybe look into alternative financing if you're running low on cash and use AI tools to try to be more efficient. — , , , , We are very digital in Nordic countries. It's such a natural thing to build companies, we even ask our teenagers to start companies, to think about solutions. And we have the safety net to do so. — , , Hierarchies here are flat. Any idea is welcome, whether it is your first day at an entry-level job, if you have a good idea senior management often listens and it fosters a lot of innovation. — , , As someone coming into the Nordic market, you need to be aware that your reputation will precede you. You do not have room for mistakes in this market because people will remember. — , , Fintech is definitely not dead. The people who don't truly understand the space are exiting it because there's no longer hype, but it’s far from dead. If anything, we're in many areas just getting started. — , , Denise Quotes (edited). Globally, they see us as the Nordic countries, we are bundled in together. But then when you are in the Nordics, then we are Swedes, we are Finns, we are Danes. — , Since day one at Enfuce that we have had the zero asshole policy. — , You can't fail. Everything won't necessarily become a success, but you will always learn from everything you do in life. If you calculate risk and start being afraid of what might happen you will never move forward. — , As the CEO of a flat organisation it's a huge relief to feel that trust from the employees, and I can trust that innovation, ideas, and improvements will make their way to me. — ,
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What if You Could Have It All?
03/25/2024
What if You Could Have It All?
Having it all does mean choosing. Join Sarah Greasly and Denise Johansson as they dive into the myth, break the cycle of mom-shaming, and invite more women into tech. Keep an ear out for tips on how to build the female leaders your organisation needs and what you should never say at work. Key Takeaways. [0:0] Denise Johansson puts Sarah Greasley, former Director, Solution Architecture and EMEA, Amazon Web Services, in the first hot seat of season 2. [2:17] What having it all means to Sarah and Denise. [4:44] Sarah shares the story of how she got to where she is in tech today. [6:03] How to build a 3-year plan around your interests and why Sarah believes 3 trumps 5. [7:07] The very first time Sarah realized being a woman in tech was an unusual thing. [9:40] Putting on a cloak of invincibility is something Sarah is now passionate about teaching younger generations of women leaders. [11:06] What does the separation of personal and professional look like for Sarah, if it exists at all? [12:22] Sarah’s journey had a traditional start, but tragedy propelled her into unique roles. [16:15] Thinking about “what ifs” is not part of how Sarah lives her life, she explains why. [18:43] Denise and Sarah share what having it all means to them. [21:49] Sarah shares one thing you should never say at work (but should at home!). [24:20] Denise shares how she struggled with managing her schedule to accommodate for her non-negotiables. [26:27] Sarah offers that some of the pressure women feel when balancing home and career might be a little self-inflicted. [28:04] Getting more women into tech can be achieved by focusing on joining, succession planning, and fixing the leaky pipeline. [30:53] 40 years in tech enables Sarah to share what has changed and what she finds incredibly exciting. [34:01] Sarah’s advice for women looking to have it all. [36:12] Denise signs out until the next time she puts an industry leader in the hot seat. People. Guest , former Director, Solution Architecture and EMEA, , working with customers, and leading solution architects across EMEA. Host , co-CEO and co-Founder of , a female-founded fintech helping drive business growth, solve customer challenges, and extend financial inclusion. Links. Guest Quotes Putting on your cloak of invincibility means separating your professional self from your personal self to preserve the latter. — , Don’t apologise if you can’t make it to a meeting. Sometimes it’s just that you literally can’t be there at 1:30 a.m.! — , There is more parity, but by the same token, I think we also put some of that pressure on ourselves as women. — , Succession planning is a good path to getting more women involved in tech. — , We have to live in probabilities, we have to live with risk. — , Every family is different, every partner. Don’t worry about mom shaming and just find what works for you. — , Denise Quotes (edited). Life will challenge us, we have no idea of the story behind every successful woman. — , There are things that you can’t plan in life. Children are among these. — , I am not the mom who does the cooking, cleaning, and picking up, but I have never compromised on my family being first. — , You can have it all, but you have to choose what having it all means to you. — , Create the leaders that you want to have within your organisation. — ,
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Cracking the Glass - Getting Real About Leadership Challenges
03/08/2024
Cracking the Glass - Getting Real About Leadership Challenges
What is up with the glass ceiling? Charlotte Hogg of Visa joins Denise Johansson to chip away at the obstacles holding future diverse leaders back. They discuss the responsibilities of current leaders, the fundamental difference between targets and quotas, and why pushing for diversity sets you up for success in an increasingly diverse world. Key Takeaways. [0:00] Denise Johansson puts Charlotte Hogg, Executive Vice-President and Chief Executive Officer for Visa’s European operations, in the hot seat. [4:53] Charlotte shares how her path winded over the years and how both luck and seizing opportunities shaped her career. [6:30] Believing in luck as a way to ground yourself, Charlotte also touches on the role of fearlessness in success. [8:07] Reframing women’s struggle as a list of spectacular accomplishments is important in staying positive while knowing that challenges still exist for future generations. [10:02] Charlotte talks about the principle of responsibility when it comes to ensuring future opportunities and the need to project a less-than-perfect image. [11:40] Diversity in the future will need us to provide role models of every kind. [12:32] Charlotte shares how she helps break out of historical patterns and foster innovation and why celebrating accomplishments is critical to building culture. [15:29] Balancing caring and commercial. [17:29] Being a female CEO calls more applicants to the table and fosters a greater number of women in leadership roles. [18:12] Charlotte shares 4 tips for male-dominated companies looking to diversify. [20:15] Denise shares her experience in increasing diversity. [21:42] The future is diverse! [22:28] Denise signs out until the next time she puts an industry leader in the hot seat. People. Guest , Executive Vice-President and Chief Executive Officer, Europe, , Helping people and businesses in our markets to prosper in a global economy. Host , co-CEO and co-Founder of , a female-founded fintech helping drive business growth, solve customer challenges, and extend financial inclusion. Links. Guest Quotes Women who are juggling family and career and not always getting it right are better role models than someone exuding perfection the whole time. There is a responsibility to be less than perfect. — , , I've had the downs and ups. The downs can be incredibly helpful and liberating in terms of how you think to lead. — , , There is less of a glass ceiling, to be honest. But we still need to play it forward for the next generation, to lift whatever burden there might be or whatever biases might still exist. — , , Targets at every level of organization help you broaden your mind when you decide who the next appointment should be. To look for a broader definition of good than perhaps you've historically done. — , , When people get to know a diverse leadership team, they feel welcomed, they feel included, and they feel like it's a place they want to be part of. — , , Denise Quotes (edited). How you look will influence your voice and that will influence how the other person will receive what you say. — , When it comes to the glass ceiling, we've come a long way, but we shouldn't get lazy. — , Role models in all shapes and colours are needed. Women are just one part of it, there are other minorities in the industry, and making sure we have role models for everyone is important. — , To build a long-term company, a sustainable company, everyone needs to embrace the same kinds of values and believe in them collectively, no matter who you have around the table. — , When it comes to “caring” or “commercial” it's not either/or. You can be very value-driven but also do great business, grow, and exceed targets. — , When hiring someone, use targets “I want as many women as men on the long and the shortlist.”, “I want as many interviews for each.” It's going to be a struggle for your team to find those candidates, they’ll have to look harder. — ,
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The Politics of Partnership
12/05/2023
The Politics of Partnership
Building strong partnerships takes a lot of work, Joe Samuel from VISA talks about being fearless, looking for open doors, and keeping a learning mindset. Listen in for tips on avoiding misfit partnerships, what it takes to league with giants, and how your management team dynamics can influence partner decisions. Key Takeaways. [0:00] Denise Johansson puts Joe Samuel, Vice President, Head of Issuer Enablers, Europe for VISA, in the hot seat. [2:26] Politics is about people and about getting things done, together. [6:00] Joe was going to be a banker, which brought him to Washington DC and surprisingly, tech! [11:02] Having a diversity of partners and looking for common ground is key to building future-proof businesses. [12:18] Surrounding yourself with new insights offers tangible benefits, like not getting left in the dust! [13:36] Joe’s advice on partnering up with a giant: find the open door. [17:11] What do big players look for in fintech partners? Joe breaks down the key qualities of companies he invests in. [20:45] Joe’s honest thoughts on working for VISA. [23:25] Whether you work for a small or large company, in every interaction, you have to learn to find the takeaway. [24:07] Joe’s tips for avoiding partnership misfits. [27:20] Shaking hands and signing the papers is just the start of a whole marathon. [29:00] Find the people who can help you move your mission forward: “Who else should I get to know”. [31:07] Denise signs out until the next time she puts an industry leader in the hot seat. People. Guest , Vice President, Head of Issuer Enablers, Europe, , Helping people and businesses in our markets to prosper in a global economy. Host , co-CEO and co-Founder of , a female-founded fintech helping drive business growth, solve customer challenges, and extend financial inclusion. Links. Social. (edited) Guest Quotes. To get things done, it's really important to find others. No one does things on their own. — , , A partnership doesn't mean everything has to be shared. Find core areas where two organizations share the same point of view, the same direction, or the same philosophy. — , , It's important to not let fear of the unknown drive decision-making. — , , The bigger players are complex and you might not know where to go or who to talk to, but that doesn't mean there are not people in there who want to find you. — , , Have a strategy that outlines your overall roadmap for growth from a strategic perspective and identify what you need to enhance, and what you bring to the table. If you start off with that mindset, you can build great partnerships. — , , It's not just signing and shaking hands and then walking away. That's just the starting part, after that, you still gotta run the race. — , , Denise Quotes. It's easy to think that to have a good partnership you should be the same size and have more similarities on paper. But it’s not true. — , , No matter who you are meeting, always be looking for the lesson to be learned from this conversation. — , , Signing the paper, and shaking hands, that's really just the beginning… The fun part comes after that! Depending on if you like dating or being married. — , ,
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The XXX Factor
11/09/2023
The XXX Factor
90% of startups fail, but in the 10% that don’t, the XXX factor is there. Ricardo Ribelles of Mambu and Wesley van Daijken of Shuttel talk courage, innovation and collaboration. They share their thoughts on what exactly makes or breaks great ideas (people and process!), which quality is paramount to ensure long term success and what bold leadership actually looks like in growing companies. Key Takeaways. [0:00] Denise Johansson puts Ricardo Ribelles, Director of Partnerships Development at Mambu, and Wesley van Daijken, Director Shuttel B.V. at Shuttel, in the hot seat. [2:28] Is one of the triple X’s more important than the next? [5:21] Good execution trumps good ideas, but starting small and staying nimble is key. [6:15] Ideas are a dime a dozen, it’s all about the people that make or break them. [8:32] From startup to scaleup, Wesley talks about maturing as an organisation. [9:22] Ricardo offers what the foundation of collaboration is. [12:22] Wesley explains cross-section innovation and success as Shuttel is growing. [14:35] Success for Mambu is inclusive, Ricardo explains. [17:05] Leadership, trust, and culture are deeply intertwined and when all three aim in the same direction, you can expect results. [20:58] Wesley and Ricardo share thoughts on what the near future holds for their respective companies. [23:46] Denise signs out until the next time she puts an industry leader in the hot seat. People. Guest , Director Partnerships Development, , bringing banking and financial services technology into the digital-first world and making it accessible for all. Guest , Director Shuttel B.V., , revolutionizing the mobility sector, making tomorrow's mobility cleaner, more sustainable, and smarter. Host , co-CEO and co-Founder of , a female-founded fintech helping drive business growth, solve customer challenges and extend financial inclusion. Links. Guest Quotes. The beauty lies in ruthless execution, methodology, the step by step rather than the idea. I think better execution beats a great idea. — , , Collaboration needs transparency, it needs honesty. It needs to be able to say no. — , , Every leader in the company has to feel the company purpose as their own and really link what to what they’re doing on a day-to-day basis. — , , Innovation is one of the most important things because the markets are changing very fast, compared to five years ago. — , , Success is offering the right product for the right clients. — , , I'm not standing on a stage saying “this is the strategy, this is what we are going to do”. No, it's bottom up and top down: we are doing this together. — , , Denise Quotes. Companies that succeed invest in three key ingredients for success; courage, innovation, and collaboration. — , You will never have all the answers. You won't know exactly what new things are going to look like in one year or two years sometimes. It's about having the courage to actually make a decision, move forward, and trust. — , Collaboration is trust and transparency because within our industry we also need to realize that it's not always going to be happy clappy. — , Setting bold goals is needed to keep the focus on where you are going and not drift apart. — , I need my people to trust me and the decisions I'm making for the business, even though they might not always understand exactly from where I'm coming from, and in return I need to be as transparent as I can. — , Bet on the things that feel right in your gut. You may not know exactly where it'll take you, but if it feels right, it's probably going to be right. And that's the triple X factor. — ,
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Force Is With Fintech
10/18/2023
Force Is With Fintech
Fintechs are a force for good in the world. Christian Rau of Mastercard discusses purpose-driven innovation, how Mastercard identifies trustworthy fintech players, what traditional banks are ignoring at their own risk, and what trends to look for new innovations in. Key Takeaways. [0:00] Denise Johansson puts Christian Rau, Senior Vice President of Crypto and Fintech Enablement Europe at Mastercard, in the hot seat. [2:16] We all know the brand, but what exactly does Mastercard do? [4:11] The 9 trends to watch in the payment industry and where fintech can fit in. [4:46] Innovation rarely comes from traditional banks, fintech partnerships make that magic happen. [7:07] Christian offers his favorite 2 trends to watch and why: connected finance and unleashing acceptance. [9:59] In a frictionless, safe, secure, simple transaction world, there is room to ponder conscious consumerism. [10:36] Helping organisations focus on their core gives them more time to innovate and push forward. [13:45] Mastercard plays an active role in helping fintechs find partners. [16:12] Building trust and keeping trust is not something to take lightly, and working with a large player requires you to be on your best game [18:46] How Mastercard came to be such a big fintech partner and why being an early innovation adopter is key to growth. [21:09] Enfuce x Mastercard! Increasing advances in technology means you have to partner with knowledgeable, technical actors. [23:29] Christian highlights a fundamental theme: easy and simple works. [26:07] Advances are unpredictable and surprising, stay on your toes! [27:12] Denise signs out until the next time she puts an industry leader in the hot seat. People. Guest , SVP Crypto and Fintech Enablement Europe at Mastercard, a global payments industry company powering a safe, simple, and secure digital economy benefiting everyone. Host , co-CEO and co-Founder of , a female-founded fintech helping drive business growth, solve customer challenges, and extend financial inclusion. Links. Guest Quotes. A lot of the trends are shaped, perpetuated, and driven by fintech. — , , The increasing digitization of consumer-to-merchant commerce, whether it's in-app or mobile, actually determines the consumer journey quite a bit. — , , Generation Z and all these new founders come with a different attitude. They would like to run a profitable business, but for them, it's equally important to do something that contributes to the wider well-being. — , , We are not more relaxed with a FinTech than we would be with a high street bank. — , , Trust is something that takes a lot of time to build, it's very easily lost, and then very difficult to gain back. — , , It always boils down to offering choice and leveraging partnerships and technology to add value to the ecosystem. — , , Denise Quotes. Fintechs can play a role for the good of the planet. We discuss conscious consumerism with from . — , , The Force is With Fintech! episode 4 from talks about fintechs as a force for good in the world. — , When running a business, you need to understand that you will make mistakes and that you will learn from them. But there is one area where you can’t afford a single mistake, and that is compliance. — , ,
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The Dirty Laundry Comes Clean: How Not to F#ck Up Compliance
09/28/2023
The Dirty Laundry Comes Clean: How Not to F#ck Up Compliance
Compliance IS sexy when it’s done right! Erik Howell of Flagship Advisory Partners and Donald Riddick of Featurespace discuss rebuilding trust after fintech f#ck ups, what the foundation of compliance done right looks like, how your KYC/KYB can make or break you, and the best way to treat a compliance department to stay lean and nimble. Key Takeaways. [0:00] Denise Johansson puts Donald Riddick, Company Secretary and Chief Legal Officer for Featurespace, and Erik Howell, Partner at Flagship Advisory Partners in the hot seat. [2:17] New standards and new tech are often the start of compliance. PCI DSS anyone? [4:55] Erik offers banks reassurance amidst compliance fuckups with methodical transparency. [6:17] Independent third-party assessments are Donald’s fundamental health check to save banks the headache of uncertainty. He also offers that giving everyone time is key. [8:17] OK, compliance IS sexy, Donald. [9:05] Erik offers examples of transparency, and those more at risk of more opaque practices. [9:54] Self-certifiers are more prone to disaster, Donald offers a prime U.S. example. [12:26] With great liability for money laundering comes great KYC/KYB responsibility. [14:18] Erik shares his thoughts on picking your style of vendor. [15:10] Donald talks about dropped deals on the grounds of insufficient KYC/KYB. It is HUGELY important. [17:18] Factors of trust involve your choice of tools. [18:09] Evolving threat vectors mean adaptive processes. Donald talks about how to use machines to complement human weaknesses and vice versa. [19:33] What’s your risk tolerance? Realistically, is it bank-level or gaming-level? [22:59] You can do high risk, but do it right. [23:51] Integrating compliance as a partner prevents it from slowing you down. [26:42] Ignoring dirty laundry will only make it worse, the same goes for compliance! Do it now and do it right. [29:00] Denise signs out until the next time she puts an industry leader in the hot seat. People. Guest , Partner at , a payments & fintech advisory boutique. Guest , Company Secretary and Chief Legal Officer at , a world leader in Enterprise Financial Crime prevention for fraud and Anti-Money Laundering. Host , co-CEO and co-Founder of , a female-founded fintech helping drive business growth, solve customer challenges, and extend financial inclusion. Links. Guest Quotes. For a bank, enterprise, or strategic buyer, the tolerance for compliance screw-ups is zero/nil because it’s such a latent risk. — , , Because it links to the money, KYC is hugely critical. That's one of the first things I look at, and there's just no tolerance there if you’re looking to buy the company. — , , If 1% of your portfolio is high-risk gaming pay-in and pay-out, and it's NOT driving value creation, don't do it. — , , So many suppliers believe they're doing things right and they’ve certified their own controls but they only exist on paper. — , , Some organisations aren’t willing to slow down. There's a real danger in looking at acceleration without simultaneously looking at the dirty laundry. — , , On the vendor side, the core is that you can have these massive governmental penalties if you get it even a little bit wrong, or even if there's the appearance of getting wrong. — , , The value of your company decreases if you don't have sufficient KYC and KYB. — , , Whenever humans are involved in processes – we are wonderful as a species but sometimes we get things wrong: you have to reduce that. — , , Denise Quotes. There is no room for error when it comes to compliance because you are not only losing trust with that specific customer or vendor but trust for the whole fintech industry. — , It's one thing to have the right tooling and have the capabilities to do things right. But it's never only about tech. — , and recently won the . We combined our compliance people together with tech to provide a service. — , Partner up with your compliance team, and make them a real part of the business because they are business enablers within your company. — ,
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The Real F Word, Female Founders in Focus
08/23/2023
The Real F Word, Female Founders in Focus
Female founders get less than 2% of all VC funding. Svitlanka Sergiichuk Romaniuk of NeoFin and Alexia de Broglie of Your Juno each discuss with Denise why the numbers are so low, things women can do to bring them up (hint: it looks like therapy and sisterhood!) and how investing in building strong founder relationships will build stronger companies with better culture and communication. Key Takeaways. [0:00] Denise Johansson puts Svitlanka Sergiichuk Romaniuk, co-founder of NeoFin and Alexia de Broglie, co-founder of Your Juno, in the hot seat. [2:39] Wanting “more” is a through-thread for founders. [4:31] Female founders have it hard enough: Find the right partners and stick to your principles. [6:11] The U.S. is beginning to develop a good number of female foundership programs in FinTech. [8:51] Because there are so few, current female founders and leaders in FinTech need to shine bright to lead the way. [10:29] Stop with the imposter syndrome already! [11:17] Why helping to maintain a strong sisterhood of support will bring more women up into leadership positions. [19:38] You don’t have to leave your job and build the plane while you fly it, and founding a company isn’t a set path. [21:51] Investing in executive coaching with co-founders increases any venture’s stability. [25:17] Executive working relationships in startups will naturally build company culture. [26:30] Pre-seed funding is not so much about the product as it is about the founding team. [28:54] Founders need to pick investors just as much as the reverse, it is a long-term relationship. [30:49] Using the communication tools available should not be scary. Reach out (or answer the phone!). [33:19] Founders are subjected to a toxic idea of hustle culture. Having a family is possible, having it all is possible. [36:32] We do not all have the same 24 hours in a day. [38:58] Denise signs out until the next time she puts an industry leader in the hot seat. People. Guest , co-Founder of , an intuitive SaaS that allows to fully automate all credit/loan operations. Guest , co-Founder of , giving women and non-binary people financial knowledge and confidence to build their wealth. Host , co-CEO and co-Founder of , a female-founded fintech helping drive business growth, solve customer challenges and extend financial inclusion. Links. Guest Quotes. Being a female founder is not easy, and being a Ukrainian female founder doesn't make it easier. But the most important part of being a founder is sticking to your principles when choosing your business partners. — , , There are quite a lot of programs in the US that are embracing female foundership, especially in FinTech, that I'm happily going for! — , , Modern times provide so many opportunities for female founders. Keep going and keep growing. The opportunities are out there, they're just waiting for someone to pick them up. — , , People look at founding a company as binary: You quit your job and you're now on this massive journey of building a company. Just break down this task into manageable chunks where you don't have to sacrifice a lot to take the next step — , , We have actually gone through a lot of executive coaching and that's something that I would recommend to any founder relationship. I think the number one reason why startups fail is because founders fall apart. — , , With pre-seed funding, what they're backing is the founders. It's not how much traction you have, or your financial model. It's more about how much conviction do the founders have, how do they get along, what is their background? — , , One of the big mistakes that I see women make is that they want to be right. We've been told so many times throughout our upbringing that we're wrong and that we're too loud, too this, too that, we need to be right. — , , Make sure that you're in the right types of conversations and in the right rooms with people that have similar ambitions to you. — , , Denise Quotes. When Enfuce went into seeking funding for the first time we were making profit by that time. And that is unique. VCs don't come by that very often. — , Imposter syndrome is something that I encounter when I talk to young women. I’m always trying to get them to tell their own value. Why? Why wouldn't you be the best for this? — , My message to all female founders and executives out there! If a woman reaches out for your advice, it's your sisterhood obligation to find that short amount of time and just give some inspiration forward. — , Nothing will come for free for anyone. It doesn't matter if you are male or female. Every successful founder that you see out there has worked hard to get there. — ,
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Embedded Awesome — How Embedded Payments are Changing the Game
07/27/2023
Embedded Awesome — How Embedded Payments are Changing the Game
From paying for music to morning coffees, embedded transactions power daily life. With Christoffer Malmer we examine where embedded finance can have the biggest strategic impact, how fintechs can build stronger compliance with speed, why banks need to pick up the pace if they want to compete, and how banks and fintech could work with each other. Key Takeaways. [0:00] Denise Johansson puts Christoffer Malmer, Head of SEB Embedded, in the hot seat. [2:02] Earning customer trust has always been a brand thing. [4:08] While the embedded finance sector is still being defined, having a broad suite of products lets you customise customer solutions. [6:09] Finding the product you need is more about properly defining the problem to solve or the outcome desired. [7:13] Embedded finance is in the process of knitting banking into our lives in a more natural way. [8:28] Development and distribution are two areas in which fintech can play an exciting role. [10:40] Compliance doesn’t have to make you slow, but with some fintech having had multiple failures in that regard, it does mean having discussions with potential partners. [13:00] Working in partnership with your compliance department will serve your customers, make you more agile, and enable company-wide alignment. [14:22] After having changed music, transportation, and online shopping, the next big revolution may yet be financial services themselves! [17:02] For banks, the transition has been slow. They need to rethink what products they are providing and how they deliver them. [20:25] The future is staggeringly fast. Becoming more agile, learning as you iterate, and having the guts just to start may be the key to future-proof any large organization. [23:50] Christoffer shares his last thoughts on the exciting possibilities embedded finance and BaaS offers. [24:22] Denise signs out and teases the next episode: female founders in fintech. People. Guest , Head of , an in-house startup dedicated to commercialising BaaS. Host , co-CEO and co-Founder of , a female-founded fintech helping drive business growth, solve customer challenges and extend financial inclusion. Links. Guest Quotes. Brands with strong market positions and strong relationships with their customers have earned the trust to say ‘Hey, I'm offering you financial service now, but I'm not a bank.’ — , , I see embedded payments as part of a subset of embedded finance. — , , Conversations might start somewhere but end up somewhere else. With a broad suite of financial services products at your disposal, you can really tailor the solution that the customer's looking for. — , , Shift the conversation from ‘I am buying this particular payment service’ to ‘What am I trying to solve for? What is the user experience I'm trying to get to?’ — , , The strategic shift will be that we are used to doing banking on one side and living our lives on the other: I want to buy a house, I need a bank for my mortgage, or I want to buy a car, and I need to find financing. — , , If you're building a FinTech, I would invest in compliance to make sure that that's part of your DNA. — , , Changes in the new world of finance are happening at an increasing pace and becoming more and more structural and fundamental. — , , When the product becomes all digital, it's software. And when you're providing software, you're building and launching software. As you would know , it's a different business, than providing a financial service. — , , SEB has been around since 1856 and we have owners that think about the next generation as much as they think about the next quarter. — , , We know the work of Clayton Christensen around . How do you create disruptive innovation inside an established, successful organisation? It doesn't come naturally. It requires that bet and a bit of guts. — , , Denise Quotes. There is a transformative nature to embedded payments, the kind we might use to buy a coffee or catch a ride to work. Transactions like these are sometimes referred to as “invisible transactions” and they are essential for brands and merchants. — , Banks can’t buy from a provider like , they need to build services in-house. They were building Greenfield and wanted us to consult. We've been following those projects and here we are five years later and they haven't been able to launch. — , One thing that the banks almost 100% do right is the compliance piece. And one thing that we have repeatedly seen FinTech failing at is compliance! — , You shouldn't see the compliance department as the blocker within the company like ‘Oh! No… here they come again’. You should really partner with them and they should be an integrated part of enabling all the business that you wanna do. — ,
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In The Hot Seat Trailer
07/03/2023
In The Hot Seat Trailer
Welcome to In The Hot Seat
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