In the Hot Seat
There are no silver bullets, but there is a pattern to success. This episode of In The Hot Seat welcomes back fintech strategist and author Leda Glyptis to unpack what it truly takes to build, lead, and last in an industry where 95% of startups fail. From redefining success as “the art of not dying” to the difficult introspection founders have to do when they hit a wall, Leda and Denise offer up an alternative to toxic hustle culture and break down why experience, boundaries, discipline and leadership are key. Key Takeaways. [0:00] Denise Johansson puts Leda Glyptis, author and...
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From podiums to businesses. Elite sports and high-performing businesses operate under the same unforgiving principles: driving performance requires inspired leadership, clear goals, strict planning, good team dynamics and a healthy serving of resilience. The question isn’t if you need all this but whether or not you have what it takes to implement it. The hot seat welcomes paralympic powerhouse Birgit Skarstein, Chief Inspiration Officer at Enfuce, to clear a path forward. Key Takeaways. [0:00] Denise Johansson puts Birgit Skarstein, Paralympian gold medallist, world — and European...
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Waiting for regulation is boring, you don’t need permission to shake up the world! Marja Innanen, Executive Director of UN Global Compact Network Finland, Monika Liikama, Co-CEO and Co-Founder of Enfuce, and Juspal Manic, CRO at Featurespace, sit in the hot seat for a provocative discussion on UN Sustainable Development Goal 16's overlooked challenges of peace, justice, and strong institutions. Listen in for hot takes on impending regulation and what to do about them, why SDGs are only ever an opportunity for growth, and why you should aim for 100% when outsmarting fraudsters. ...
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Wild West or world of opportunity for fintechs? Charles Kerrigan, Partner at CMS London, and Matt Williamson, SVP at Endava jump into the hot seat. Listen in for insights on what the most recent AI revolutions might mean for fintechs, the types of regulations being put forward, the impacts of horizontal versus vertical regulation, why GenAI is an expert tool for experts, and what early-adopting organisations might be doing wrong when it comes to their data. Key Takeaways. [0:00] Denise Johansson puts Charles Kerrigan, Partner at CMS London, and Matt Williamson, SVP at Endava, in the hot...
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Ready for a steamy tech love story?. Thorbjørn Fink, COO of Pleo joins Denise for a spicy chat in the hot seat. Learn from Pleo and Enfuce’s love story about building winning partnerships, maintaining great communication, making compromises and navigating the occasional rough patch. Denise and Thorbjørn discuss learning the right love languages, building trust, and dealing with a partner if the shoe doesn’t fit. Key Takeaways. [0:00] Denise Johansson puts Thorbjørn Fink, COO of Pleo and longtime business partner, in the hot seat. [3:42] Being a supplier is one thing, being a...
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Are you ready for money in the Metaverse? David Birch, payment industry legend and Author of Money in The Metaverse joins the hot seat to discuss what fintechs need to know about the future of payments in the Metaverse, what exactly the Metaverse is and why it isn’t just a virtual space and how it might help level the playing field when it comes to being more inclusive, and tackling fraud! Key Takeaways. [0:00] Denise Johansson puts David Birch, payment industry legend and Author of Money in The Metaverse, in the hot seat. [3:30] David points out the fundamental differences in...
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Financial fraud is a full-blown epidemic. Geoff White, Investigative Journalist and Author of Rinsed jumps in the hot seat to explain the current landscape, what the future might look like, and how getting back to the basics of employee engagement might be the best defense companies have against fraudsters. Key Takeaways. [0:0] Denise Johansson puts Geoff White, Investigative Journalist and Author of Rinsed, in the hot seat. [2:24] Social media feeds are feeding the fraud epidemic while a cashless society removes friction for laundering and money routing. [4:53] Geoff explains how the...
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Can banks do what needs to be done to stay alive? How can the legacy players stave off the next ice age? Leda Glyptis, recovering banker and author, and Monika Liikamaa Co-Founder and Co-CEO of Enfuce burn up the hot seat with a no-holds-barred discussion on how parasitic relationships, hedging bets, and corporate FOMO killed off countless fintechs with great potential! And, just wait till they dish on why banks need to start moving away from in-house builds and into partnerships to truly succeed in a customer-driven world! Key Takeaways. [0:0] Denise Johansson puts Leda Glyptis,...
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Disrupt the status quo and give power to the people! Felipe Hillard from the Bank of London, jumps in the hot seat to tackle the notion of control (and why sharing is a good thing), how inclusivity helps align payment solutions with customer needs, why choosing value over profit puts you squarely in the eye of the finance revolution, and why honing your purpose and focus in the fintech space can save you from going extinct. Key Takeaways. [0:0] Denise Johansson puts Felipe Hillard, Chief Client Officer at the Bank of London, in the hot seat. [2:01] The historical context and current...
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What does an AI future mean for fintech? Matthew Gardiner, from A1 AI, jumps in the hot seat for a burning discussion on what fintechs need to do today to be part of an AI future, how fraudsters provide a great learning opportunity, and why you need to start using AI in your organization today. Key Takeaways [0:0] Denise Johansson puts Matthew Gardiner, founder of A1 AI, in the hot seat. [3:15] Matthew shares how long he has been learning about AI. [4:23] Why this AI revolution cycle is the most important one to date as we walk into the supercomputing age. [5:46] Matthew shares where...
info_outlineFinancial fraud is a full-blown epidemic. Geoff White, Investigative Journalist and Author of Rinsed jumps in the hot seat to explain the current landscape, what the future might look like, and how getting back to the basics of employee engagement might be the best defense companies have against fraudsters.
Key Takeaways.
- [0:0] Denise Johansson puts Geoff White, Investigative Journalist and Author of Rinsed, in the hot seat.
- [2:24] Social media feeds are feeding the fraud epidemic while a cashless society removes friction for laundering and money routing.
- [4:53] Geoff explains how the layered world of money laundering has evolved with technologies and into unexpected sectors like gaming.
- [7:28] How North Korean money heists led Geoff to write Rinse.
- [9:35] The most astonishingly strange theft Geoff knows about, from billion-dollar salamander video games to totalitarian regimes laundering hundreds of millions of hot crypto.
- [13:47] Is 5 years too much or too little for financial crimes?
- [14:57] Geoff explains who AI is currently benefiting most and why AI battling AI won’t necessarily come to pass.
- [17:26] How defenders can keep the AI advantage over time through auditing.
- [19:51] The current state of action for individual defrauded customers needs to be more cohesive and encouraging both for customers and law enforcement.
- [23:26] Social media platforms and the dilution of responsibility.
- [26:06] Geoff’s 1-2-3 advice for fintechs looking to increase their fraud detection.
- [28:11] Back to the basics: Phishing messages. The future of fraud control is awareness and employee engagement!
- [29:23] How an employee looking for a new job costs a company 625 million dollars.
- [32:11] Denise signs out until the next time she puts an industry leader in the hot seat.
People.
- Guest Geoff White, Investigative Journalist and Author of Rinsed: From Cartels to Crypto: How the Tech Industry Washes Money for the World's Deadliest Crooks.
- Host Denise Johansson, co-CEO and co-Founder of Enfuce, a female-founded fintech helping drive business growth, solve customer challenges, and extend financial inclusion.
Links.
Guest Quotes (edited).
- We are now increasingly in a cashless society. That gives more digital routes for stealing people's money or conning them out of it. — Geoff White, Rinsed, InTheHotSeat
- The public thinks that video games and Bitcoin are not real money. But actually, it is still worth millions and millions of pounds if you can transfer it into usable money. — Geoff White, Rinsed, InTheHotSeat
- Many people think that cybercriminals are just geniuses: A few lines of code and that's it, your money's gone! Computer hackers are very good at breaking into banks, but what they're not so good at is once they've got in: Taking the money out, washing it, and hiding the traces. — Geoff White, Rinsed, InTheHotSeat
- Hackers are very good at code, malware, phishing, social engineering, and working out how your servers work. But to transfer the money, you need to know about Swift, IBANs, and MoneyMule accounts. — Geoff White, Rinsed, InTheHotSeat
- Transferring out the 625 million dollars, in the form of crypto, took one minute 55 seconds. Fastest crime ever, hands down. — Geoff White, Rinsed, InTheHotSeat
- You have this bizarre situation where there is a video game involving salamanders, half a billion stolen by the most dangerous regime in the world and the crypto and tech community prosecuting the U.S. government when they take action against it! — Geoff White, Rinsed, InTheHotSea
- Do I have to build an AI system to defraud you? No. What I need to know are the parameters that your AI is sticking to and work around those. I don't have to build my own AI to get around yours. — Geoff White, Rinsed, InTheHotSeat
- Where there's lots of money sloshing about with lots of values going down, international trade, and lack of regulation, that's where you'll find the money launderers. And cryptocurrency, video gaming, and NFTs. — Geoff White, Rinsed, InTheHotSeat
Denise Quotes (edited).
- The fraud epidemic is being driven by advances in AI, cryptocurrency, and scamming techniques that are leaving even the most trained detectives scratching their heads. — Denise Johansson, InTheHotSeat
- For the experts in money laundering and cybercrime, the world they work in is getting more and more interesting, if not more and more disturbing. — Denise Johansson, InTheHotSeat
- When it comes to fraud detection, we've been talking more about how to detect false positives, but it might be time to identify the false negatives and understand why they went through. — Denise Johansson, InTheHotSeat