Redefining Customer Service with AI Tools for Call Centers & Operators | Boris Valkov & Dave Schmidt
Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
Release Date: 01/22/2025
How AI Is Revolutionizing HVAC Businesses by Automating SOPs and Preventing Costly Mistakes
Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
Learn how to automate tasks, save time, and increase your profit. No coding required! 👉 Enroll Today- ------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, recorded live at AHR 2025 in Orlando, hosts Tersh Blissett, Co-Founder and Chief Experience Officer at Trade Automation Pros, and Joshua Crouch the Founder of Relentless Digital Marketing Solutions, explore the use of AI and automation in the service industry. They discuss the complexities of integrating technology into...
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How Private Equity, AI and Branding Are Transforming HVAC Businesses in 2025 with Samantha Brazie
Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
Learn how to automate tasks, save time, and increase your profit.No coding required! 👉 Enroll Today- ------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, recorded live at the BDR Spark 2025 event, hosts Tersh Blissett and Joshua Crouch speak with Samantha Brazie, General Manager at Progressive Heating, Air and Plumbing. They explore the complexities of navigating the HVAC industry amidst the challenges of private equity acquisitions and maintaining a family-owned business...
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Home Service Expansion Tips for Building a Multi-Location Company with Austin Helms
Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
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Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
Learn how to automate tasks, save time, and increase your profit. No coding required! 👉 Enroll Today- ------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode of Service Business Mastery podcast, hosts Tersh Blissett and Joshua Crouch engage with Daniel Fuentes and Nikolai Matveev, founders of Cardinal Plumbing, Heating and Air. They look into the challenges of implementing online scheduling systems in a service business, covering everything from technological integration to...
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How to Sell Your HVAC Business for Maximum Profit with Joe Strittmatter & Brian Cohen
Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
Learn how to automate tasks, save time, and increase your profit. No coding required! 👉 Enroll Today- ------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, recorded live at the Service World Expo 2024 in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch engage with Joe Strittmatter, Former Owner, Strittmatter A/C, Heating & Plumbing, Former Regional President at Granite Comfort LP, and Brian Cohen, a business strategist specializing in HVAC transactions...
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Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
Learn how to automate tasks, save time, and increase your profit. No coding required! 👉 Enroll Today- —----------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, recorded live at the Business Uncensored event in Chattanooga, Tennessee, hosts Tersh Blissett and Joshua Crouch talk with Matt Michel, a speaker, writer, and rancher at Ranchlands of Texas LLC, and Brandon Jacob, the Principal of Contractors Financial Opportunity LLC. They explore the challenges of selling a service...
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Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
Learn how to automate tasks, save time, and increase your profit. No coding required! 👉Enroll Today - ----------------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this engaging episode, recorded at the Nexstar Event in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch sit down with Kate Cinnamo, the Executive Director of Explore The Trades. Kate shares her expertise on the critical role of education and partnerships in the trades industry. They discuss the importance of...
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Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, recorded live at Business Uncensored Event in Chattanooga, Tennessee. Hosts Tersh Blissett and Joshua Crouch are joined by Zac Garside, Founder of "Done-For-You Email Marketing." They explore the evolving landscape of email marketing within the Service Industry, addressing current trends, challenges, and the critical role of adapting email strategies to Market Changes. 📈🛠 Zac Garside shares expert insights on Improving operational efficiency through tailored email...
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How Time Management & Delegation Transform Contracting Businesses in 2025 | Danielle & Suzanne
Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, Recorded live at Business Uncensored 2024, hosts Tersh Blissett and Joshua Crouch sit down with Danielle Putnam and Suzanne Wedeven from The New Flat Rate team. They discuss industry trends, challenges, and the importance of pricing strategy adjustments to cope with market shifts. 📈🛠 Danielle and Suzanne share insights on enhancing operational efficiency through strategic price book updates and the benefits of coaching in navigating these changes. This...
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Leadership Hacks for Service Professionals to Drive Growth Through Accountability with Leah Paige
Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this insightful episode, recorded at the Nexstar Event in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch engage with Leah Paige, a customer experience coach with Nexstar. Leah shares her expertise on leadership and coaching within the service industry. They explore the significant impact of embracing failures and learning from them, the integration of AI and automation into service business practices, and the personal anecdotes that highlight the transformative power of personal...
info_outlineWelcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, host Tersh Blissett is joined by Boris Valkov, CEO of Lace, and Dave Schmidt, Director of Operations at Frederick Air, to explore the transformative impact of AI in the service industry. 🤖📞
Boris shares cutting-edge insights into how Lace's AI-driven platform uncovers lost revenue and optimizes call center performance, while Dave reveals real-world results from implementing these tools in his HVAC business. From boosting booking rates to creating a data-driven culture, this conversation is a goldmine of strategies for service business leaders aiming to scale and innovate. 💡📈
In this episode, here's what you can expect to learn:
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How AI-driven tools like Lace are uncovering lost revenue opportunities in call centers.
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The role of actionable data in improving booking rates and making smarter decisions.
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Strategies to create a technology-friendly culture that drives business success.
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Insights into hybrid operations with AI agents for better customer experiences.
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A deep dive into how Frederick Air boosted booking rates from 75% to 98%.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
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This episode is kindly sponsored by:
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CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
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Join the Service Business Mastery Facebook group for more updates!
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