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Redefining Customer Service with AI Tools for Call Centers & Operators | Boris Valkov & Dave Schmidt

Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Release Date: 01/22/2025

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Learn how to automate tasks, save time, and increase your profit. No Coding required! 👉 Enroll Today - ---------------------------------------------------- Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! In this episode, recorded live at EPIC 2025 in Orlando, hosts Tersh Blissett and Josh Crouch chat with Jen McKee, owner of Kee Hart Marketing and host of The Kee to Growth podcast. They explore how Jen’s early success with a plumbing client on TikTok led her to start her agency. She shares why simple videos and real storytelling help...

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Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, host Tersh Blissett is joined by Boris Valkov, CEO of Lace, and Dave Schmidt, Director of Operations at Frederick Air, to explore the transformative impact of AI in the service industry. 🤖📞

Boris shares cutting-edge insights into how Lace's AI-driven platform uncovers lost revenue and optimizes call center performance, while Dave reveals real-world results from implementing these tools in his HVAC business. From boosting booking rates to creating a data-driven culture, this conversation is a goldmine of strategies for service business leaders aiming to scale and innovate. 💡📈

 In this episode, here's what you can expect to learn: 

  • How AI-driven tools like Lace are uncovering lost revenue opportunities in call centers.

  • The role of actionable data in improving booking rates and making smarter decisions.

  • Strategies to create a technology-friendly culture that drives business success.

  • Insights into hybrid operations with AI agents for better customer experiences.

  • A deep dive into how Frederick Air boosted booking rates from 75% to 98%.

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