322 Structure Counts In Presentations
The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Release Date: 09/29/2024
The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
We are often good talkers, but poor listeners. We have many things we want to say, share, expound and elaborate on. For this we need someone to be talking it all in. We like it when people do that for us. It soothes our ego, heightens our sense of self-worth and importance. We are sometimes not so generous ourselves though when listening to others. Here are six nightmare listeners you might run into. By the way, do any of these stereotypes sound a bit too familiar to you? The “preoccupieds” are those breathless types, racing around, multi-tasking on steroids, permanently distracted....
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Selling to companies in Japan usually means sitting in a meeting room with a single buyer or perhaps two people. There are occasions though where we may need to present to a larger number of buyers in a more formal setting. It may be a pitch to secure the business, or it may be a means of getting the buying team more easily coordinated on their side. Before we know how to present to a team, we have to analyse the people in the team. That means we need to know ahead of time, who will be in the room from their side. A team comprises multiple layers of...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
We often hear about the need for bosses to do more to engage with their teams. The boss looks at their schedule and then just checks out of that idea right then and there because it seems impossible. The employees for their part, want to get more praise and recognition from the boss, to feel valuable and valued. Bosses are often Driver type personalities who are extremely outcome and task orientated. People are there to produce, to get the numbers, to complete projects and to do it with a minimum of boss maintenance needed to be invested. The snag in all of this though is employees don’t...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Today is a good time to start reviewing and reflecting upon the presentations you have over the past few years. What have you learnt not to do and what have you learnt to keep doing? Those who don’t study their own presentations history are bound to repeat the errors of the past. Sounds reasonable doesn’t it. We are all mentally geared up for improvements over time. The only issue is that these improvements are not ordained and we have to create our own futures. Do you have a good record keeping system? When I got back to Japan in 1992 I was the...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Here is an important mantra: We don’t want a sale, we want the re-orders. That task however is getting harder and harder. Customers today are more educated, better prepared and have more alternatives than ever before. Satisfying a customer is not enough – we have to exceed their expectations and provide exceptional customer service. Customer service has only one truth – how the customer perceives the quality of the service. Forget what we think is good customer service. We have to be really clear about what is the customer’s perception of good customer...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
The New Year’s resolutions concept is ridiculous, but only because we are weak, lazy, inconsistent and lacking in discipline. Apart from those small barriers to execution of desires, the concept works a treat. The idea of a new start is not bad in itself and we can use the Gregorian calendar fantasy, to mark a change in the year where new things are possible. We learn as we go along and we add experience from year to year to hopefully make life easier. So as a presenter what would be possible? There are around 4.4 million podcasts around the world. Blogs are in the...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
351 My Boss Isn't Listening f you reading this title and thinking “this has nothing to do with my leadership”, you might want to think again. We hear this comment a lot from the participants in our training. They complain that the boss doesn’t talk to them enough because they are too busy, don’t have much interest in their ideas or do not seek their suggestions. In this modern life, none of these issues from staff should be surprising. There have been two major tectonic plate shifts in organisations over the last twenty years. One has been the compression of many organisational layers...
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350 The Rule Of Three Our financial year ended in August and we were up over 20% on the previous year’s revenue results. I should have been ebullient, chipper, sanguine, fired up for the new year, but I wasn’t. Was it because we were back to zero again, as we all faced the prospect of the new financial year? That sinking feeling of , “last year was hard and here we go again, but this time with an even higher target”. Maybe that was it, but it was hard to tell. There were three other things which were gnawing away at me, regarding incidents which...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
I was invited to an English Speech contest for Middle School students. The students must have home grown skills and are not eligible to compete if they have spent more than six months abroad, in an English speaking environment. This was pretty grand affair. The organisation running it is run by students at university, who took part in the contest themselves when they were in Middle School. Many of the graduates become business patrons and supporters as they work their way up in their business careers. It a perfect Japanese storm. Japan loves uniforms...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
The supervisor has super vision. The leader knows more. The captain makes the calls. The best and the brightest know best. The cream rises to the top. We accept that there will be leaders either our “superiors” or “the first among equals”. We put leaders up on a pedestal, we expect more from them than we expect from ourselves. We judge them, appraise them, measure them, discuss them. When you become a leader what do you find? There are rival aspirant leaders aplenty waiting in the wings to take over. They have the elbows out to shove the current leader aside and replace them....
info_outlineIt is a bad sign when a presentation makes me sleepy, especially if it is at lunch time. It is very common to have speakers address a topic over a lunch to a group of attendees. After lunch, you might explain away a bit of the drowsiness, but during the lunch is a warning sign. The speaker had good voice strength, so nobody was struggling to hear him. He was knowledgeable on his subject having worked in this area for a number of years. He was speaking about what his firm does everyday, so he is living the topic. So what went wrong?
Thinking back to the talk, I wondered whether his structure was the issue? When a speech doesn’t flow well, the audience has to work hard. Actually, they choose not to work hard and instead just drop out and escape from you. This was one of those cases.
If we think about giving a speech, we have to plan it well. In his case, he had prepared slides, but the style of the lunch and the venue meant it was a no slide deck presentation. He had some side notes written down on his laptop screen to follow. That is fine for the speaker, because it aids navigation through the topics. The problem was that the points were not ordered or structured well. This made it hard to follow, as it tended to jump around, rather than flow.
We design our talks from the idea spark. In one sentence, we need to isolate out what is the key point we want to make to our audience. This is not easy, but the act of refining the topic gives us clarity. We create the opening last, because its role is to break into the brains of the audience and capture their full attention for what is coming.
The middle bits between opening and closing is where the design part comes in. Think of the sections like chapters in a book. The chapters need to be in a logical order that is easy to follow. They need to link to each other so that the whole thing flows. To create the chapters we take our central conclusion and ask why is that true? The answers will come from the points of evidence or our experiences. We need to get these down and then get them in order.
It might be a simple structure like “ this is what happened in the past, this is where we are today and this is where we are going in the future”. We could use a macro-micro split. This is the big picture and here are the details of the components. It could be advantage-disadvantage. We investigate the plusses and minuses of what we are proposing. It could be taking the key points of evidence and breaking them down to make each a chapter in its own right.
The key is in the sequencing. What is the logical flow here to move from one chapter to the next? We need a bridge between chapters to set up what is coming next and to tell our audience we are changing the focus. We need to constantly loop each chapter back to what is the central point. We can’t just put out evidence and leave it there, expecting the listener to work it out themselves. We have to tell them why this is important, what it means for them and how they can use it.
Visuals on screen do assist in this process. It does make it easier to follow because we are hitting more points of stimulus with our audience. When we don’t have slides, we need to use word pictures to draw the audience into our topic. I am struggling to recall any stories he told about the topic, which is the best place to create those word pictures.
So break the talk up before you go anywhere near the slide construction. What is the point you want to make? What are the reasons for that and turn them into chapter headings. Check that the flow of the chapters is logical and easy to follow. Then create a blockbuster opening to grab attention. If our speaker had spent more time on the design then the talk would have been more accessible to the audience. Get that wrong in this Age Of Distraction and you have lost them immediately.