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322 Structure Counts In Presentations

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Release Date: 09/29/2024

341 Don't Get Sabotaged By Your Colleagues When Selling in Japan show art 341 Don't Get Sabotaged By Your Colleagues When Selling in Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Sales is a nightmare. It is usually a solitary life.  You head off to meet customers all day.  Your occasional return to the office is to restock materials or complete some processes you can’t do on-line.  Japan is a bit different.  Here it is very common to see two salespeople going off to meet the client.  If you are selling to a buyer, it is also common to face more than one person.  This is a country of on-the-job training and consensus decision making, so the numbers involved automatically inflate. Even in Western style operations, there is more of a...

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340 How Crazy Can We Go When Presenting In Japan show art 340 How Crazy Can We Go When Presenting In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Japan doesn’t love crazy. In our High Impact Presentations Course we have exercises where we ask the participants to really let go of all their inhibitions and let it all hang out – and “go crazy, go over the top”.  This is challenging in Japan. Normally, we are all usually very constrained when we speak in society.  Our voices are very moderate, our body language is quite muted and our gestures are rather restrained.  Unfortunately, this often carries over into our public presentations. Without realising it, we find ourselves speaking in this dreadful monotone, putting...

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339 Building A Team In Stages In Japan show art 339 Building A Team In Stages In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Team building is fraught. Actually, when do we create teams? Usually we inherit teams from other people, stocked with their selections and built around their preferences, aspirations and prejudices, not ours. In rare cases, we might get to start something new and we get to choose who joins. Does that mean that “team building” only applies when we start a new team? If that were the case, then most of us would never experience building a team in our careers. This concept is too narrow. In reality, we are building our teams every day, regardless of whether we suddenly became their leader or...

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338 Sales Storytelling That Wins In Japan show art 338 Sales Storytelling That Wins In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Salespeople often miss the point. They are brilliant on telling the client the detail of the product or service. When you think about how we train salespeople, that is a very natural outcome.  Product knowledge is drummed into the heads of salespeople when they first join the company.  The product or service lines are expanded or updated at some point, so again the product knowledge component of the training reigns supreme.  No wonder they default to waxing lyrical about the spec.  These discussions, however, tend to be technical, dry, unemotional and rather boring. ...

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337 Don't Freak Out During The Q&A In Japan show art 337 Don't Freak Out During The Q&A In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Q&A can destroy your personal brand. Creating and delivering the presentation sees you in 100% total control.  You have designed it, you have been given the floor to talk about it, all is good.  However, the moment the time comes for questions, we are now in a street fight.  Why a street fight?  Because in a street fight there are no rules and the Q&A following a presentation is the same – no rules.  “Oh, that’s not right” you might be thinking.  “What about social norms, propriety, manners, decorum – surely all of these things are a filter on...

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336 Team Glue Insights In Japan show art 336 Team Glue Insights In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Staff can be a nightmare. Teams are composed of the most difficult material ever created - people. That requires many capabilities, but two in particular from leaders: communication and people skills. Ironically, leaders are often seriously deficient in one or both. One type of personality who gets to become the leader are the hard driving, take no prisoners, climb over the rival’s bodies to grasp the brass ring crowd. Other types are the functional stars: category experts; best salesperson, long serving staff members; older “grey hairs” or the last man standing at the end of the...

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335 Servicing Your Buyers In Japan show art 335 Servicing Your Buyers In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Enterprise killers can include Customer Service. We know that all interfaces with the customer are designed by people.  It can be on-line conversations with AI robots or in-store interactions, but the driving force behind all of these activities are the people in our employ.  The way people think and act is a product of the culture of the organisation.  That culture is the accountability of senior management.  The common success point of organisations is to have the right culture in place, that best serves the customer.  The success of senior management in making all...

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334 Those Vital Few Seconds When You Start Your Talk In Japan show art 334 Those Vital Few Seconds When You Start Your Talk In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Don’t let your speaker introduction be a disaster. Usually when we are speaking we are introduced twice.  Once at the very start by the MC when they kick off proceedings and then later just before our segment of the talk.  The MC’s role is quite simple.  It is to set the stage for the speaker, to bring something of their history, their achievements and various details that make them a credible presenter for this audience.  This can often be a problem though, depending on a few key factors. How big a risk taker are you? Are you relying on the MC to do the necessary...

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Dealing With Ambush Speaking Requests show art Dealing With Ambush Speaking Requests

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Suddenly you hear your name being called upon and you are being requested to make a few remarks.  Uh oh.  No preparation, no warning and no escape.  What do you do?  Extemporaneous speaking is one of the most difficult tasks for a presenter.  It could be during an internal meeting, a session with the big bosses in attendance or at a public venue.  One moment you are nice and comfy, sitting there in your chair, taking a mild interest in the proceedings going on around you and next you are the main event. Usually the time between your name being called and you...

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333 Real World Leadership show art 333 Real World Leadership

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Change is hard to create anywhere in the world. Getting things to change in Japan also has its own set of challenges. The typical expat leader, sent to Japan, notices some things that need changing. Usually the Japan part of the organisation is not really part of the organisation. It is sitting off to the side, like a distant moon orbiting the HQ back home. There are major differences around what is viewed as professional work. The things that are valued in Japan, like working loyally (i.e. long hours) even with low productivity, keeping quiet, not upsetting the applecart, not contributing in...

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It is a bad sign when a presentation makes me sleepy, especially if it is at lunch time.  It is very common to have speakers address a topic over a lunch to a group of attendees.  After lunch, you might explain away a bit of the drowsiness, but during the lunch is a warning sign.  The speaker had good voice strength, so nobody was struggling to hear him.  He was knowledgeable on his subject having worked in this area for a number of years.  He was speaking about what his firm does everyday, so he is living the topic.  So what went wrong? 

Thinking back to the talk, I wondered whether his structure was the issue?  When a speech doesn’t flow well, the audience has to work hard.  Actually, they choose not to work hard and instead just drop out and escape from you.  This was one of those cases.

If we think about giving a speech, we have to plan it well.  In his case, he had prepared slides, but the style of the lunch and the venue meant it was a no slide deck presentation.  He had some side notes written down on his laptop screen to follow.  That is fine for the speaker, because it aids navigation through the topics.  The problem was that the points were not ordered or structured well.  This made it hard to follow, as it tended to jump around, rather than flow. 

We design our talks from the idea spark.  In one sentence, we need to isolate out what is the key point we want to make to our audience.  This is not easy, but the act of refining the topic gives us clarity.  We create the opening last, because its role is to break into the brains of the audience and capture their full attention for what is coming.

The middle bits between opening and closing is where the design part comes in.  Think of the sections like chapters in a book.  The chapters need to be in a logical order that is easy to follow.  They need to link to each other so that the whole thing flows.  To create the chapters we take our central conclusion and ask why is that true?  The answers will come from the points of evidence or our experiences.  We need to get these down and then get them in order. 

It might be a simple structure like “ this is what happened in the past, this is where we are today and this is where we are going in the future”.  We could use a macro-micro split.  This is the big picture and here are the details of the components.  It could be advantage-disadvantage.  We investigate the plusses and minuses of what we are proposing.  It could be taking the key points of evidence and breaking them down to make each a chapter in its own right.

The key is in the sequencing.  What is the logical flow here to move from one chapter to the next?  We need a bridge between chapters to set up what is coming next and to tell our audience we are changing the focus. We need to constantly loop each chapter back to what is the central point.  We can’t just put out evidence and leave it there, expecting the listener to work it out themselves.  We have to tell them why this is important, what it means for them and how they can use it.

Visuals on screen do assist in this process.  It does make it easier to follow because we are hitting more points of stimulus with our audience.  When we don’t have slides, we need to use word pictures to draw the audience into our topic. I am struggling to recall any stories he told about the topic, which is the best place to create those word pictures.

So break the talk up before you go anywhere near the slide construction.  What is the point you want to make?  What are the reasons for that  and turn them into chapter headings.  Check that the flow of the chapters is logical and easy to follow.  Then create a blockbuster opening to grab attention.  If our speaker had spent more time on the design then the talk would have been more accessible to the audience.  Get that wrong in this Age Of Distraction and you have lost them immediately.