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349 Success Speaking Formula

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Release Date: 04/27/2025

367 How to Give Your First Major Presentation With Confidence show art 367 How to Give Your First Major Presentation With Confidence

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

At some stage in every career, the moment arrives: you’re asked to give a presentation. Early on, it may be a straightforward project update delivered to colleagues or a report shared with your manager. But as you advance, the scope expands. Suddenly you’re addressing a whole-company kickoff, an executive offsite, or even speaking on behalf of your firm or industry at a public event. That leap — from small team updates to high-stakes presentations — is steep. And so are the nerves that come with it. Why Presentations Trigger Nerves In front of colleagues, we often feel confident. But...

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366 Win the Deal: Negotiating in Japan Without Losing the Relationship (Part Two) show art 366 Win the Deal: Negotiating in Japan Without Losing the Relationship (Part Two)

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Negotiating in Japan is never just about numbers on a contract. It is about trust, credibility, and ensuring that the relationship remains intact long after the ink is dry. Unlike in Western business settings, where aggressive tactics or rapid deals are often admired, in Japan negotiations unfold slowly, with harmony and continuity as the guiding principles. The key is to combine negotiation frameworks such as BATNA (Best Alternative To a Negotiated Agreement) with cultural sensitivity. By doing so, foreign executives and domestic leaders alike can win deals without damaging vital...

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365 Win the Deal In Japan Without Losing the Relationship Part One show art 365 Win the Deal In Japan Without Losing the Relationship Part One

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Our image of negotiating tends to be highly influenced by the winner takes all model.  This is the transactional process where one side outwits the other and receives the majority of the value.  Think about your own business?  How many business partners do you have where this would apply?  For the vast majority of cases we are not after a single sale.  We are thinking about LTV – the life time value of the customer.  We are focused on the proportion of our time spent hunting for new business as opposed to farming the existing business.  Where do you think...

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364 You Can’t Win A Knife Fight With A Slide Deck show art 364 You Can’t Win A Knife Fight With A Slide Deck

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Presenting isn’t always adoration, adulation, regard and agreement.  Sometimes, we have to go into hostile territory with a message that is not welcomed, appreciated or believed.  Think meetings with the Board, the unions, shareholders, angry consumers and when you have sharp elbowed rivals in the room.  It is rare to be ambushed at a presentation in Japan and suddenly find yourself confronting a hostile version of the Mexican wave, as the assembled unwashed and disgruntled take turns to lay into you.  Usually, we know in advance this is going to get hot and...

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363 The Truth About Death by Overwork in Japan show art 363 The Truth About Death by Overwork in Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

So many sad cases of people dying here in Japan from what is called karoshi and the media constantly talks about death through overwork.  This is nonsense and the media are doing us all a disservice.  This is fake news.  The cases of physical work killing you are almost exclusively limited to situations where physical strain has induced a cardiac arrest or a cerebral incident resulting in a stroke.  In Japan, that cause of death from overwork rarely happens. The vast majority of cases of karoshi death are related to suicide by the employee.  This is a reaction to...

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362 One Pitch, No Matter How Genius, Never Works in Japan show art 362 One Pitch, No Matter How Genius, Never Works in Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Presenting to buying teams is very tricky in Japan.  Because of the convoluted decision making process here, there will be many voices involved in the final decision. What makes it even harder is that some of those key influencers may not ever be present in the meeting.  Those proposing the change have to go around to each one of them and get their chop on the piece of paper authorizing the buying decision.  In the case of Western companies, the decision tends to be taken in the meeting after everyone has had their say.  In Japan there is a lot of groundwork needed so that...

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361 Your Outfit Speaks First – Make It Say ‘Professional’ show art 361 Your Outfit Speaks First – Make It Say ‘Professional’

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

How should we dress when presenting and does it actually matter?  Yep, it matters - particularly in Japan.  Japan is a very formal country, in love with ceremony, pomp and circumstance.  Always up your formality level in dress terms in Japan, compared to how formal you think will be enough.  This was a big shock for this Aussie boy from Brisbane, who spent a good chunk of his life wearing shorts and T-shirts or blue jeans and T-shirts.  Tokyo is not Silicon Valley, where dress down is de rigueur and where suits have gone the way of the Dodo.  This is a very well...

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360 Back Your Team Or You Break Their Trust show art 360 Back Your Team Or You Break Their Trust

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

We don’t run perfect organisations stocked with perfect people, led by perfect bosses.  There are always going to be failings, inadequacies, mistakes, shortcomings and downright stupidity in play.  If we manage to keep all of these within the castle walls, then that is one level of complexity.  It is when we share these challenges with clients that we raise the temperature quite a few notches.  How do you handle cases where your people have really upset a client?  The service or product was delivered, but the client’s representative is really unhappy with one of...

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359 The Sales Trap Crippling Japanese Business show art 359 The Sales Trap Crippling Japanese Business

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

We see Japan as a modern, high tech country very advanced in so many sectors.  Sales is not one of them.  Consultative selling is very passé in the West, yet it has hardly swum ashore here as yet.  There are some cultural traits in Japan that work against sales success, such as not initiating a conversation with strangers.  This makes networking a bit tricky to say the least. We train salespeople here in Japan and the following list is made up of the most common complaints companies have about their salespeople’s failings and why they are sending them to us for...

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358 Story Magic show art 358 Story Magic

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Storytelling is one of those things that we all know about, but where we could do a much better job of utilising this facility in business.  It allows us to engage the audience in a way that makes our message more accessible.  In any presentation there may be some key information or messages we wish to relay and yet we rarely wrap this information up in a story.  As an audience we are more open to stories than bold statements or dry facts.  The presenter’s opinion is always going to trigger some debate or doubt in the minds of the audience.  The same detail enmeshed...

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 I was invited to an English Speech contest for Middle School students.  The students must have home grown skills and are not eligible to compete if they have spent more than six months abroad, in an English speaking environment.  This was pretty grand affair.  The organisation running it is run by students at university, who took part in the contest themselves when they were in Middle School.  Many of the graduates become business patrons and supporters as they work their way up in their business careers.  It a perfect Japanese storm.  Japan loves uniforms and the organising body had that covered and Japan loves formality and there was plenty of that on display too.  There were some significant lessons on offer for presenters as well.

One of the sponsoring countries had their Ambassador there to present a prize and give a speech.  Extolling the virtues of his country and its educational opportunities for these keen students of English is a natural fit.  What wasn’t so natural was that he had to read his speech.  I have been a diplomat, yet I see this time and time again - Ambassadors who are poor public speakers.  Anyone in that position, for that type of occasion who has to read his speech, qualifies as a poor pubic speaker in my book.

By contrast Her Imperial Highness Princess Takamado gave a splendid speech, alternating between English and Japanese.  She wasn’t reading it, the content was relevant and interesting.  When you are a member of the Imperial family there is tremendous expectation on you and she could have chosen the safe route and have read her speech.  Yet, she gave her remarks without notes and spoke freely.   It was so much more powerful and connected with her audience.   The toast was given by a senior Government official, who did so in excellent English and without any notes either.  The only one who couldn’t give his speech without reading it, was the one native speaker involved.  Rather ironic I thought.

Then we had the three finalists give their talks.  Of course they had memorised their speeches.  As Middle School students living in Japan it would be unlikely they would be able to do anything less.  A five minute speech is a long time to memorise a speech, but they all did it brilliantly.  If the Japanese education system does one thing well, it is rote memorisation.  The final speech was given by the winner and it was very surprising.  Also surprisingly, the three finalists were all boys, where normally this is an area of education where girls usually do better.

The English pronunciation of the finalist was certainly not as good as the second and third place winners. You would think that would disqualify him for winning but it didn’t for a number of very important reasons.  When he started speaking I was thinking that his pronunciation wasn’t so good, so how did he manage to win?  What followed was a winning combination of factors. We can learn a lot from a fifteen year old Middle School student from the backblocks of Wakayama Prefecture.

His theme was about him trying to improve his poor pronunciation which was congruent with who he was.  In other words he was being authentic and appropriate in the eyes of his audience and so he could connect with them.  The other boys told stories too but this boy included dialogue with his grandmother in his recounting of his story and this added that additional element of drawing us into the action.  When he spoke he did something more than the other contestants.

He spoke with his whole being.  The other two finalists with better English pronunciation used their voices, some small gestures and some facial expressions in their talks.  The winner however was speaking with his whole body language lined up behind his words.  He was moving in a relaxed way that was congruent with his message.  He sounded more natural, even though it was a totally canned speech.  He wasn’t the best English speaker in the contest, but he was the best communicator in English.  That difference is huge.  I found the same thing with my Japanese.  I started by worrying about linguistic perfection but discovered it didn't matter.  Even if my vocabulary was limited, my pronunciation unreliable and my grammar garbled, the audience came with me into my story, when I delivered it the right way.

As adults, in business, we can decide to avoid reading our speeches at all costs.  Thinking about our audience when we craft our talk is critical.  In the delivery, we should be authentic.  That means we don’t worry about occasionally mispronouncing words or stumbling over phrases.  We are focused in our delivery on bringing our total body language, our passion, to the subject.  We don’t get hung up on perfection, because we are focused on communication.  If we do that, then we will be successful in getting our messages across.