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349 Success Speaking Formula

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Release Date: 04/27/2025

357 Sabotaging Your Conversations? show art 357 Sabotaging Your Conversations?

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

 We are often good talkers, but poor listeners. We have many things we want to say, share, expound and elaborate on. For this we need someone to be talking it all in. We like it when people do that for us. It soothes our ego, heightens our sense of self-worth and importance. We are sometimes not so generous ourselves though when listening to others. Here are six nightmare listeners you might run into. By the way, do any of these stereotypes sound a bit too familiar to you? The “preoccupieds” are those breathless types, racing around, multi-tasking on steroids, permanently distracted....

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356 How To Win Business With Japanese Buying Teams show art 356 How To Win Business With Japanese Buying Teams

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Selling to companies in Japan usually means sitting in a meeting room with a single buyer or perhaps two people.  There are occasions though where we may need to present to a larger number of buyers in a more formal setting.  It may be a pitch to secure the business, or it may be a means of getting the buying team more easily coordinated on their side. Before we know how to present to a team, we have to analyse the people in the team.  That means we need to know ahead of time, who will be in the room from their side.  A team comprises multiple layers of...

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355 How To Make Your Employees Actually Like You show art 355 How To Make Your Employees Actually Like You

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

We often hear about the need for bosses to do more to engage with their teams. The boss looks at their schedule and then just checks out of that idea right then and there because it seems impossible. The employees for their part, want to get more praise and recognition from the boss, to feel valuable and valued. Bosses are often Driver type personalities who are extremely outcome and task orientated. People are there to produce, to get the numbers, to complete projects and to do it with a minimum of boss maintenance needed to be invested. The snag in all of this though is employees don’t...

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354 Presenting Elicits Valuable Lessons. Capture Them. show art 354 Presenting Elicits Valuable Lessons. Capture Them.

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

 Today is a good time to start reviewing and reflecting upon the presentations you have over the past few years.  What have you learnt not to do and what have you learnt to keep doing?  Those who don’t study their own presentations history are bound to repeat the errors of the past.  Sounds reasonable doesn’t it. We are all mentally geared up for improvements over time.  The only issue is that these improvements are not ordained and we have to create our own futures. Do you have a good record keeping system?  When I got back to Japan in 1992 I was the...

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353  Build Relationships That Last: Get Your Re-Order Mojo Happening show art 353  Build Relationships That Last: Get Your Re-Order Mojo Happening

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Here is an important mantra: We don’t want a sale, we want the re-orders. That task however is getting harder and harder.  Customers today are more educated, better prepared and have more alternatives than ever before.  Satisfying a customer is not enough – we have to exceed their expectations and provide exceptional customer service.  Customer service has only one truth – how the customer perceives the quality of the service. Forget what we think is good customer service.  We have to be really clear about what is the customer’s perception of good customer...

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352 Let’s Build Our Personal Brand As A Presenter show art 352 Let’s Build Our Personal Brand As A Presenter

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

The New Year’s resolutions concept is ridiculous, but only because we are weak, lazy, inconsistent and lacking in discipline.  Apart from those small barriers to execution of desires, the concept works a treat.  The idea of a new start is not bad in itself and we can use the Gregorian calendar fantasy, to mark a change in the year where new things are possible.  We learn as we go along and we add experience from year to year to hopefully make life easier. So as a presenter what would be possible? There are around 4.4 million podcasts around the world.  Blogs are in the...

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351 My Boss Isn't Listening show art 351 My Boss Isn't Listening

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

351 My Boss Isn't Listening f you reading this title and thinking “this has nothing to do with my leadership”, you might want to think again. We hear this comment a lot from the participants in our training. They complain that the boss doesn’t talk to them enough because they are too busy, don’t have much interest in their ideas or do not seek their suggestions. In this modern life, none of these issues from staff should be surprising. There have been two major tectonic plate shifts in organisations over the last twenty years. One has been the compression of many organisational layers...

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350 The Rule Of Three show art 350 The Rule Of Three

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

350 The Rule Of Three   Our financial year ended in August and we were up over 20% on the previous year’s revenue results. I should have been ebullient, chipper, sanguine, fired up for the new year, but I wasn’t.  Was it because we were back to zero again, as we all faced the prospect of the new financial year?  That sinking feeling of , “last year was hard and here we go again, but this time with an even higher target”.  Maybe that was it, but it was hard to tell.  There were three other things which were gnawing away at me, regarding incidents which...

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349 Success Speaking Formula show art 349 Success Speaking Formula

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

 I was invited to an English Speech contest for Middle School students.  The students must have home grown skills and are not eligible to compete if they have spent more than six months abroad, in an English speaking environment.  This was pretty grand affair.  The organisation running it is run by students at university, who took part in the contest themselves when they were in Middle School.  Many of the graduates become business patrons and supporters as they work their way up in their business careers.  It a perfect Japanese storm.  Japan loves uniforms...

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348 Open The Kimono Leaders show art 348 Open The Kimono Leaders

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

The supervisor has super vision. The leader knows more. The captain makes the calls. The best and the brightest know best. The cream rises to the top. We accept that there will be leaders either our “superiors” or “the first among equals”. We put leaders up on a pedestal, we expect more from them than we expect from ourselves. We judge them, appraise them, measure them, discuss them. When you become a leader what do you find? There are rival aspirant leaders aplenty waiting in the wings to take over. They have the elbows out to shove the current leader aside and replace them....

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 I was invited to an English Speech contest for Middle School students.  The students must have home grown skills and are not eligible to compete if they have spent more than six months abroad, in an English speaking environment.  This was pretty grand affair.  The organisation running it is run by students at university, who took part in the contest themselves when they were in Middle School.  Many of the graduates become business patrons and supporters as they work their way up in their business careers.  It a perfect Japanese storm.  Japan loves uniforms and the organising body had that covered and Japan loves formality and there was plenty of that on display too.  There were some significant lessons on offer for presenters as well.

One of the sponsoring countries had their Ambassador there to present a prize and give a speech.  Extolling the virtues of his country and its educational opportunities for these keen students of English is a natural fit.  What wasn’t so natural was that he had to read his speech.  I have been a diplomat, yet I see this time and time again - Ambassadors who are poor public speakers.  Anyone in that position, for that type of occasion who has to read his speech, qualifies as a poor pubic speaker in my book.

By contrast Her Imperial Highness Princess Takamado gave a splendid speech, alternating between English and Japanese.  She wasn’t reading it, the content was relevant and interesting.  When you are a member of the Imperial family there is tremendous expectation on you and she could have chosen the safe route and have read her speech.  Yet, she gave her remarks without notes and spoke freely.   It was so much more powerful and connected with her audience.   The toast was given by a senior Government official, who did so in excellent English and without any notes either.  The only one who couldn’t give his speech without reading it, was the one native speaker involved.  Rather ironic I thought.

Then we had the three finalists give their talks.  Of course they had memorised their speeches.  As Middle School students living in Japan it would be unlikely they would be able to do anything less.  A five minute speech is a long time to memorise a speech, but they all did it brilliantly.  If the Japanese education system does one thing well, it is rote memorisation.  The final speech was given by the winner and it was very surprising.  Also surprisingly, the three finalists were all boys, where normally this is an area of education where girls usually do better.

The English pronunciation of the finalist was certainly not as good as the second and third place winners. You would think that would disqualify him for winning but it didn’t for a number of very important reasons.  When he started speaking I was thinking that his pronunciation wasn’t so good, so how did he manage to win?  What followed was a winning combination of factors. We can learn a lot from a fifteen year old Middle School student from the backblocks of Wakayama Prefecture.

His theme was about him trying to improve his poor pronunciation which was congruent with who he was.  In other words he was being authentic and appropriate in the eyes of his audience and so he could connect with them.  The other boys told stories too but this boy included dialogue with his grandmother in his recounting of his story and this added that additional element of drawing us into the action.  When he spoke he did something more than the other contestants.

He spoke with his whole being.  The other two finalists with better English pronunciation used their voices, some small gestures and some facial expressions in their talks.  The winner however was speaking with his whole body language lined up behind his words.  He was moving in a relaxed way that was congruent with his message.  He sounded more natural, even though it was a totally canned speech.  He wasn’t the best English speaker in the contest, but he was the best communicator in English.  That difference is huge.  I found the same thing with my Japanese.  I started by worrying about linguistic perfection but discovered it didn't matter.  Even if my vocabulary was limited, my pronunciation unreliable and my grammar garbled, the audience came with me into my story, when I delivered it the right way.

As adults, in business, we can decide to avoid reading our speeches at all costs.  Thinking about our audience when we craft our talk is critical.  In the delivery, we should be authentic.  That means we don’t worry about occasionally mispronouncing words or stumbling over phrases.  We are focused in our delivery on bringing our total body language, our passion, to the subject.  We don’t get hung up on perfection, because we are focused on communication.  If we do that, then we will be successful in getting our messages across.