343 Your Inspirational Talk Must Be Dynamic
The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Release Date: 03/16/2025
The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
We are often good talkers, but poor listeners. We have many things we want to say, share, expound and elaborate on. For this we need someone to be talking it all in. We like it when people do that for us. It soothes our ego, heightens our sense of self-worth and importance. We are sometimes not so generous ourselves though when listening to others. Here are six nightmare listeners you might run into. By the way, do any of these stereotypes sound a bit too familiar to you? The “preoccupieds” are those breathless types, racing around, multi-tasking on steroids, permanently distracted....
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Selling to companies in Japan usually means sitting in a meeting room with a single buyer or perhaps two people. There are occasions though where we may need to present to a larger number of buyers in a more formal setting. It may be a pitch to secure the business, or it may be a means of getting the buying team more easily coordinated on their side. Before we know how to present to a team, we have to analyse the people in the team. That means we need to know ahead of time, who will be in the room from their side. A team comprises multiple layers of...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
We often hear about the need for bosses to do more to engage with their teams. The boss looks at their schedule and then just checks out of that idea right then and there because it seems impossible. The employees for their part, want to get more praise and recognition from the boss, to feel valuable and valued. Bosses are often Driver type personalities who are extremely outcome and task orientated. People are there to produce, to get the numbers, to complete projects and to do it with a minimum of boss maintenance needed to be invested. The snag in all of this though is employees don’t...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Today is a good time to start reviewing and reflecting upon the presentations you have over the past few years. What have you learnt not to do and what have you learnt to keep doing? Those who don’t study their own presentations history are bound to repeat the errors of the past. Sounds reasonable doesn’t it. We are all mentally geared up for improvements over time. The only issue is that these improvements are not ordained and we have to create our own futures. Do you have a good record keeping system? When I got back to Japan in 1992 I was the...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
Here is an important mantra: We don’t want a sale, we want the re-orders. That task however is getting harder and harder. Customers today are more educated, better prepared and have more alternatives than ever before. Satisfying a customer is not enough – we have to exceed their expectations and provide exceptional customer service. Customer service has only one truth – how the customer perceives the quality of the service. Forget what we think is good customer service. We have to be really clear about what is the customer’s perception of good customer...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
The New Year’s resolutions concept is ridiculous, but only because we are weak, lazy, inconsistent and lacking in discipline. Apart from those small barriers to execution of desires, the concept works a treat. The idea of a new start is not bad in itself and we can use the Gregorian calendar fantasy, to mark a change in the year where new things are possible. We learn as we go along and we add experience from year to year to hopefully make life easier. So as a presenter what would be possible? There are around 4.4 million podcasts around the world. Blogs are in the...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
351 My Boss Isn't Listening f you reading this title and thinking “this has nothing to do with my leadership”, you might want to think again. We hear this comment a lot from the participants in our training. They complain that the boss doesn’t talk to them enough because they are too busy, don’t have much interest in their ideas or do not seek their suggestions. In this modern life, none of these issues from staff should be surprising. There have been two major tectonic plate shifts in organisations over the last twenty years. One has been the compression of many organisational layers...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
350 The Rule Of Three Our financial year ended in August and we were up over 20% on the previous year’s revenue results. I should have been ebullient, chipper, sanguine, fired up for the new year, but I wasn’t. Was it because we were back to zero again, as we all faced the prospect of the new financial year? That sinking feeling of , “last year was hard and here we go again, but this time with an even higher target”. Maybe that was it, but it was hard to tell. There were three other things which were gnawing away at me, regarding incidents which...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
I was invited to an English Speech contest for Middle School students. The students must have home grown skills and are not eligible to compete if they have spent more than six months abroad, in an English speaking environment. This was pretty grand affair. The organisation running it is run by students at university, who took part in the contest themselves when they were in Middle School. Many of the graduates become business patrons and supporters as they work their way up in their business careers. It a perfect Japanese storm. Japan loves uniforms...
info_outlineThe Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan
The supervisor has super vision. The leader knows more. The captain makes the calls. The best and the brightest know best. The cream rises to the top. We accept that there will be leaders either our “superiors” or “the first among equals”. We put leaders up on a pedestal, we expect more from them than we expect from ourselves. We judge them, appraise them, measure them, discuss them. When you become a leader what do you find? There are rival aspirant leaders aplenty waiting in the wings to take over. They have the elbows out to shove the current leader aside and replace them....
info_outlinePublic speaking takes no prisoners. I was attending a Convention in Phuket and the finale was the closing inspirational speech for the week of events. I had to deliver the same speech myself at the Ho Chi Minh Convention a few years ago. This is a daunting task. Actually, when your audience is chock full of presentation’s training experts from Dale Carnegie, it is simply terrifying. The length of the speech is usually around ten minutes, which though it seems shortish, can feel quite long and challenging to design. Being an inspirational speech, it adds that extra degree of difficulty. It comes up though. The organisers ask you to deliver the closing, rousing call to action to fire the troops up for another year. Are you ready to meet the challenge?
There are some key components we must assemble. There must be one clear and compelling message. In a speech like this, we can’t rattle off the twenty things everyone should be doing. They can never remember them all and the whole effort becomes too diffused. It is a single call to action, so what is the action or idea we want to propose. We might use slides or we may not, it will really depend on what we want to say. Often in these cases, we can use images very effectively without any words and we supply the narrative during our comments. Photos and images are powerful for capturing attention and people’s emotions.
A call to action is an emotional commitment that goes beyond logic. We need to hit the bullseye of what grabs people’s hearts. This is delivered through stories. We take people on a journey of our construction. We plan it such that it leads them to feel what we want them to feel and to think what we want them to think. This planning creates a funnel effect where we keep pulling people back to our central message.
Storytelling technique is a terrific vehicle for the speaker to lead people’s hearts and minds. We populate the story with people who are familiar to the audience. Ideally, they can see these people in their mind’s eye. They might be people they have actually met or have heard of. They may be historical events, legendary figures, VIPS, celebrities or people of note who are familiar to our audience.
In Ho Chi Minh for my closing speech at Convention, the timing was such that we had previously suffered from the triple whammy of earthquake, tsunami and triple nuclear reactor meltdown in Japan. I spoke with emotion about that event. About having a nuclear cloud pass over your head polluting all the drinking water. Of having massive aftershocks every day for weeks, of the relentless black churning oily water engulfing coastal communities, of the chaos and destruction. I brought that experience alive to drive home my central point.
We flesh out the surroundings of the story to make it real. We are all used to watching visual storytelling on television or in movies, so we are easily transported to a scene of the author’s creation, if the words create pictures. We describe the room or location in some detail in order to transfer minds to that place.
We place the event into a time sequence with a peg for the audience to grab hold of, to make the story come alive. We might do this by nominating the date or we might specify the season or the time of day or night. This type of context is important because it takes the listener down more layers of the story to make it more relevant. They can draw on their memory of similar occasions to approximate this story.
The delivery is where all of this comes together. It is a call to action so the speaker needs to get into high gear to make that happen. There will be an element of theatrics involved for effect. This is not some dubious, dodgy trick or variant on a parlour game to distract the punters. No, it is taking the key message and driving it hard through controlled exaggeration. Our speaker in Phuket, toward the end of his talk, dropped down to the push up position and pumped out twenty rapid fire pushups on his fingertips. I don’t know if you have ever tried this fingertip version, but it was pretty impressive for a man of his age group and was totally congruent with his key point about stress equals strength. It was dramatic, it was daring, but it also added that X factor to his talk.
There must be vocal modulation too, from conspiratorial whispers to hitting key words or phrases with tremendous intensity. Gestures will be larger than normal and more dramatic. The speaker will be eyeing the audience with great intensity, with a fire burning in their pupils of complete certainty of the veracity of the key message. There will be a level of super engagement with the audience, to the point they are cheering and responding throughout the talk rather than consolidated clapping only at the end.
Crafting a key message, a powerful call to action for an end worth pursuing and then wrapping it up in storytelling, delivered with energy and flair, is the formula for success when delivering the closing inspirational speech at your conference. Make it memorable and don’t hesitate about going BIG.