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346 Presentation Review Techniques

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Release Date: 04/07/2025

348 Open The Kimono Leaders show art 348 Open The Kimono Leaders

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

The supervisor has super vision. The leader knows more. The captain makes the calls. The best and the brightest know best. The cream rises to the top. We accept that there will be leaders either our “superiors” or “the first among equals”. We put leaders up on a pedestal, we expect more from them than we expect from ourselves. We judge them, appraise them, measure them, discuss them. When you become a leader what do you find? There are rival aspirant leaders aplenty waiting in the wings to take over. They have the elbows out to shove the current leader aside and replace them....

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347 Roots of Poor Customer Service show art 347 Roots of Poor Customer Service

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

  Poor customer service really irritates us.  When we bump into it, we feel betrayed by the firm.  We have paid our money over and we expect excellent customer service to come with the good or service attached to it.  We don’t see the processes as separate.  In this Age of Distraction, people’s time has become compressed.  They are on the internet through their hand held devices pretty much permanently.  We all seem to have less time than before, so we become cross if things from the internet don’t load or load too slowly. If we have to wait we don’t...

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346 Presentation Review Techniques show art 346 Presentation Review Techniques

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Athletes and coaches spend a lot of time watching their team’s performance.  Strengths and weaknesses are sought in order to amplify the former and eliminate the latter.  Close scrutiny is applied to key moments, crucial transitions and pivotal points.  Presenting should be no different.  Cast your mind back though, to the last twenty presentations you have attended and ask yourself how many speakers were recording themselves for later analysis?  I would assert that the answer would be either zero or very close to zero.  Why would that be?  High performance...

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345 Japan Leadership Blind Spots show art 345 Japan Leadership Blind Spots

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

 Leadership is a swamp. Do leaders have to be perfect? It sounds ridiculous to expect that, because none of us are perfect. However, leaders often act like they are perfect. They assume the mantle of position power and shoot out orders and commands to those below them in the hierarchy. They derive the direction forward, make the tough calls and determine how things are to be done. There are always a number of alternative ways of doing things, but the leader says, “my way is correct, so get behind it”. Leaders start small with this idea and over the course of their career they keep...

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344 How Can Chinese Retail Be So Bad In Japan? show art 344 How Can Chinese Retail Be So Bad In Japan?

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Bad service is a brand killer. This is a controversial piece today, because I am singling out one race, one group in isolation.  It is also a total generalisation and there will be exceptions where what I am saying is absolute rubbish.  There will be other races and groups, who are equally guilty as well, who I am not singling out or covering, so I am demonstrating a blatant and singular bias. I know all that, but let the hellfire rain down on my head, I am just sick of some of this lousy service here in Tokyo.  It is a mystery to me how the service in some Chinese restaurants...

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343 Your Inspirational Talk Must Be Dynamic show art 343 Your Inspirational Talk Must Be Dynamic

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Public speaking takes no prisoners. I was attending a Convention in Phuket and the finale was the closing inspirational speech for the week of events.  I had to deliver the same speech myself at the Ho Chi Minh Convention a few years ago.  This is a daunting task.  Actually, when your audience is chock full of presentation’s training experts from Dale Carnegie, it is simply terrifying.  The length of the speech is usually around ten minutes, which though it seems shortish, can feel quite long and challenging to design.  Being an inspirational speech, it adds that...

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342 Success As a Leader In Japan show art 342 Success As a Leader In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

 Being the leader is no fun anymore. In most Western countries we are raised from an early age to become self-sufficient and independent. When we are young, we enjoy a lot of self-belief and drive hard along the road of individualism. School and university, for the most part, are individual, competitive environments with very little academic teamwork involved. This is changing slowly in some Universities as the importance of teamwork has been re-discovered. However, for the most part, it is still a zero-sum game, of someone is the top scholar and some are in the upper echelons of marks...

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341 Don't Get Sabotaged By Your Colleagues When Selling in Japan show art 341 Don't Get Sabotaged By Your Colleagues When Selling in Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Sales is a nightmare. It is usually a solitary life.  You head off to meet customers all day.  Your occasional return to the office is to restock materials or complete some processes you can’t do on-line.  Japan is a bit different.  Here it is very common to see two salespeople going off to meet the client.  If you are selling to a buyer, it is also common to face more than one person.  This is a country of on-the-job training and consensus decision making, so the numbers involved automatically inflate. Even in Western style operations, there is more of a...

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340 How Crazy Can We Go When Presenting In Japan show art 340 How Crazy Can We Go When Presenting In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Japan doesn’t love crazy. In our High Impact Presentations Course we have exercises where we ask the participants to really let go of all their inhibitions and let it all hang out – and “go crazy, go over the top”.  This is challenging in Japan. Normally, we are all usually very constrained when we speak in society.  Our voices are very moderate, our body language is quite muted and our gestures are rather restrained.  Unfortunately, this often carries over into our public presentations. Without realising it, we find ourselves speaking in this dreadful monotone, putting...

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339 Building A Team In Stages In Japan show art 339 Building A Team In Stages In Japan

The Cutting Edge Japan Business Show By Dale Carnegie Training Tokyo Japan

Team building is fraught. Actually, when do we create teams? Usually we inherit teams from other people, stocked with their selections and built around their preferences, aspirations and prejudices, not ours. In rare cases, we might get to start something new and we get to choose who joins. Does that mean that “team building” only applies when we start a new team? If that were the case, then most of us would never experience building a team in our careers. This concept is too narrow. In reality, we are building our teams every day, regardless of whether we suddenly became their leader or...

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Athletes and coaches spend a lot of time watching their team’s performance.  Strengths and weaknesses are sought in order to amplify the former and eliminate the latter.  Close scrutiny is applied to key moments, crucial transitions and pivotal points.  Presenting should be no different.  Cast your mind back though, to the last twenty presentations you have attended and ask yourself how many speakers were recording themselves for later analysis?  I would assert that the answer would be either zero or very close to zero.  Why would that be?  High performance athletes are constantly using video to check on what they are doing.  Why don’t high performance leaders, experts, executives, industry influencers, and assorted gurus do the same thing?

These days the technology is very good.  A simple video camera and tripod investment is a minor affair.  The camera microphone itself at a certain distance is fine or you can add a shotgun microphone if needed.  You just set it up turn it on and forget about it until the end.  You may have to be careful with the arrangements such that no one in the audience will be in the shot and you need to tell everyone that is the case in order to remove privacy concerns.  Well if it is all this easy why aren’t more speakers doing this? 

The smarter ones are.  I often coach speakers before major presentations and we always use video.  I can tell them what they are doing that needs improvement, but there is nothing more powerful than having that information pointed out to you and seeing it at the same time.  If it is just you shooting the video yourself and there is no coach review possibility, there is still enough material on the video for you to make improvements in your presentation.

How do you review the presentation?  Look at four possibilities for the next time.  What can you delete, add, reduce or amplify?  There may be habits you have that detract from the persuasion power of the message.  Perhaps you are mumbling or umming and ahing.  Confidence sells and to sound confident you must be clear and consistent in your delivery.  Look for tell taLe body language tics that have a negative connotation.  You might be swaying around in a distracting way that competes with what you are saying.  Or you maybe be fidgeting, or striding around the stage showing off to everyone how nervous you are.  All of these habits weaken your message with your audience.

Are you engaging the audience with your eye contact?  My Japanese history professor at university would deliver every lecture staring at the very top of the back wall and never engage in any eye contact with the students.  Don’t be like that.  Use every second of the presentation to lock eyes with members of your audience for about six seconds, one at a time and in random order.  Are you using congruent gestures during you explanation or no gestures or too many gestures or permanent gestures?  Gestures are there to be points of emphasis, so hold for a maximum of fifteen seconds and then turn them off.

Video is also excellent for considering what you might have done, looking for things you could have added to the presentation.  Maybe there was a chance to use a prop or introduce a slide to support a point or call for more audience participation by getting them to raise their hands in response to a question.  I was giving a talk recently on “AI in the Workplace” and I showed two paintings labelled A and B and asked the audience which one was painted by AI.  They had to raise their hands to vote.  This was more interesting than just showing them a slide with a painting done by AI.  Roughly half of the audience went for either A or B.  In fact they were both done by A1 so it was a bit of ruse, but very effective to drive home the point I was making.

If you cannot organise a video or if the hosts are not cooperative, then have someone you trust give you feedback.  Don’t ask them a broad question such as “how was it?’.  We need to be more specific.  “Did my opening grab the attention of the audience?”,  “Were my main points clear and supported with credible evidence”, “Was I engaging my audience with good quality eye contact throughout?”,  etc.  Give them a checklist before you start so you can guide them in what to look for.  Unless they are a public speaking expert themselves, they won’t know how to help you best.

In a year, most people don’t get that much opportunity to speak in public, so it very hard to get the right frequency to enable improvement.  If you could do the same presentation five times in a row, by the last one you would be on fire, but that hardly ever happens.  This is why the video or expert feedback becomes so useful.  You can review the presentation at your leisure and improve on your professional public speaking capabilities for the next outing