warehouseandoperationsasacareer's podcast
A Podcast discussing the many Opportunities and Positions in the Warehouse and Operations industry. We will talk about getting started in warehousing and the many different tasks that are performed. Safety in the workplace and the use of powered industrial equipment such as pallet jacks & forklifts will be discussed. We'll discuss GMP's and SOP's and there importance in the world of operations and logistics. A fun and learning experience, we'll all pick up something from each other!
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Looking for Work is Hard Work
12/25/2025
Looking for Work is Hard Work
I feel Looking for Work Is Hard Work. One of the biggest misunderstandings about unemployment or career change is the idea that looking for work is something you do casually, or in between other things. A few clicks here, a few applications there, maybe scrolling on some job boards late at night from the couch. And then the frustration sets in when the phone doesn’t start ringing. The truth is simple, and sometimes uncomfortable to hear but looking for work is hard work. And I think if we don’t treat it like a job, it rarely is going to produce job level results. We need to remember that finding work requires structure, discipline, preparation, and accountability, just like any role on the warehouse floor, in operations, or in leadership. The people who land jobs consistently aren’t lucky. They’re intentional. They are working a plan. I’m Marty and today on Warehouse and Operations as a Career I wanted to expand on how hard looking for a job is. We spoke on a few of the topics back in week 37, what was that title, oh, week 37 & Jobs, and I mentioned the phrase on last weeks show. I received a couple of questions on it so I thought we’d spend a few minutes on it today. I always say treat the job search like our present job. If you were scheduled to work a shift, you wouldn’t roll out of bed whenever you felt like it. You wouldn’t decide halfway through the day whether you felt motivated enough to show up. You’d get up, get ready, and get started. Our job search deserves the same respect! We still need set our alarm. Start our day with purpose and block out time or schedule what hours we’re going to spend specifically for job searching. That means planning for things like reviewing the online job boards, checking local classified ads, monitoring all your local Facebook job groups, following company career pages, and planning time to make phone calls, sending out follow-ups, and networking. This isn’t something you squeeze in when you have time. This is our work. I mentioned job boards, I see too many people rely on a single job board and assume that’s enough, and its not! We need to check those things multiple times a day or throughout our scheduled hours for the day. Oh, and it’s proven that our friends are an excellent resource. They have jobs and they can share the good and the bad about them. Maybe we can even get a referral from them. We’ll want to be careful there though, in our industry, sometimes hiring relatives or friends are frowned on. But I’ve always found them to be a great resource. Ok, where was I, I think I skipped a few bullet points there, oh, and I wanted to say you’d be surprised how many job openings never make it to the job boards and are hired through word of mouth. I think we have to network like our career depends on it. Just let people know what kind of work you’re looking for and what experience we bring to the table. We need to mention what shift or role we’re open to and when we’re available. I’ve found a short, honest conversation can open doors faster than 100 online applications. Next is our resume, your resume must match the job you want. And please remember a resume isn’t a life story. It’s more of sales document. Its sole job is to clearly show what you can do, where you’ve done it, and how that experience matches the job you’re applying for. If you’re applying for a forklift position, your resume should highlight equipment types, years of experience, and the different environments you’ve worked in, things like narrow aisle, the outside yards, ramps, coolers or freezers, those types of things. And keywords like safety training and any certifications we’ve had and productivity expectations we’ve worked with. If you’re applying for leadership role, it should mention your team oversight and training responsibilities, any metrics you managed and the accountability you were held to. One generic resume for every job rarely works. Tailor it to the position you’re applying for. And please only apply for jobs you can actually succeed at. This is one of the most important, and most ignored points. One-click apply buttons have created bad habits. Clicking apply on dozens of jobs you aren’t qualified for doesn’t increase your chances. It actually hurts them. It wastes your time, and the recruiter or the hiring manager’s time. Remember recruiters are reviewing hundreds of resumes. When they see applicants who clearly don’t meet basic requirements, it creates frustration, and it lowers the quality of the process for everyone. Our resume may end up in a discard pile just because we have no experiences for that position. Even if we’d be a great fit for something else they have open. Apply for jobs where you meet the basic core qualifications, where you have experience in the position and you can realistically perform the work. In our light industrial world quality beats quantity every time. Another biggie, be honest with recruiters. Recruiters aren’t the enemy. Think of them as the gatekeepers. We should be honest about our experience, our availability, our transportation, our work history, and very important, what you want, and what you don’t want. Overselling yourself may get you a phone call, but it rarely gets you called in for the face to face or hired long-term. Worse, it can damage our reputation with a company or an agency. And if you schedule an appointment, show up. Nothing ends a job opportunity faster than a no-show interview. If something comes up, communicate. Life happens. But our silence looks like irresponsibility. I won’t harp too much on this one, I get several emails every time I bring it up, but clean up your social media, they can and will look. This part surprises people, but it shouldn’t. Social media is public, and right or wrong, opinions can be formed from it. Recruiters and hiring managers often check social media. Not to judge your personal life, but to look for red flags. At least ask yourself. Is my profile public? And by the way locked profile may be considered a red flag. What would an employer see in 10 seconds? Do my posts reflect maturity and professionalism? Offensive language, threats, constant negativity, or posts bragging about skipping work don’t help your case. You don’t need to erase who you are, just be smart about what you display publicly. Ok, enough on that! Moving on, lets be ready for the phone interview. And this is important. The phone interview is not casual. It’s often the most important 5 minutes of the entire process. You may have only 30 seconds to make an impression. By the time the recruiter calls they’ve reviewed dozens, maybe hundreds of resumes. They’re deciding quickly who moves forward. Now this is going to be a cold call. If we are busy, watching the children, or outside, or maybe driving, we can share that, and ask if we could give them a call back at so and so time. They do not mind that. They want us focused, and ready to speak with them. We need to be ready when they call or we call them back. That means have your resume in front of you, be in a quiet place, be focused, answer clearly and confidently. Be ready know how to explain our experience, why we’re a good fit, and what we’re looking for or why we answered this ad. Preparation matters. This is our one shot at getting that face to face interview. When you walk into that interview, you’re already being evaluated, before you say a word. Remember to dress for the role. If the position requires steel-toe footwear wear them, dress in warehouse attire, look ready, and talk about PPE awareness, show and state what you know. You don’t need to overdress, but you do need to show you understand the environment and are prepared to work in it. It sends a clear message, I’m ready to go to work today. Now if we like the job and are offered it, when we say yes or accept it, show up. There is nothing wrong with saying this position isn’t going to be for me. We shouldn’t shake our head yes if inside we know we’re saying no. Of course, things may come up, and all we have to do is communicate that. Don’t burn bridges. If another place has called us and we’re accepting that job, just call and let the hiring agent know. Like I mentioned earlier, discipline wins the job search. Looking for work can be exhausting. It’s easy to get discouraged, especially after rejections or silence. But the people who succeed are the ones who stay the course, and stay disciplined. They treat the search like a job, stay organized, follow up, show up, prepare, and are confident. All that makes it sound easy, it’s not, but it will happen. I’ve always felt that a job search isn’t about luck, It’s about effort and consistency. If you’re serious about finding work, treat the process with the same seriousness you would expect from an employer. Show up for it, prepare for it, and respect it. Because looking for work is hard work, and when you do it right, it leads to something even harder, and much more rewarding. A career. Well, there’s a bit on the subject. If you know of anyone seeking employment, please recommend the episode to them, and as always please feel free to send us a message with any thoughts or comments. We love getting questions and topics from the group. On top of all that, please be safe out there, our loved ones need us happy and well this time of year always.
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Ghosting, Applicants and Recruiters Own It
12/18/2025
Ghosting, Applicants and Recruiters Own It
Ghosting has become a two-way street in today’s hiring world. Job seekers feel like recruiters disappear after they send in their application or even after a face-to-face interview. Recruiters, on the other hand, feel that applicants vanish just as often, not showing up for interviews, not returning calls, or even skipping their first day after completing the entire onboarding process. And at the same time, recruiters are overwhelmed with applicants who apply for jobs they’re not qualified for or who have no experience in the industry at all. In our light industrial, warehousing, and logistics sectors, I feel this problem is amplified. These environments move fast. Productivity, shipping schedules, and labor shortages collide with the reality of high turnover, long shifts, and job seekers searching for stability. Somewhere in the middle of all that, communication breaks down, and both sides are feeling frustrated. I’m Marty with Warehouse and Operations as a Career and today I want to take a look at these frustrations and talk about what's going on and what both sides could do a little differently. I hear from applicants that Recruiters don’t care about me. When an applicant submits a resume or fills out an online application, they often attach hope to it. They picture the job, the schedule, the pay, and what it would mean for their family. When they don’t hear back quickly, or at all, it can feel personal. One person shared with me that there are too many automated systems, and not enough real interaction. I’d have to agree that most companies now rely on automated applicant tracking systems. These systems filter applications, sort resumes, and may even generate a generic we’ve received your application email. The problem is that applicants crave human feedback. When all they get is an automated message and no follow-up, they assume they’ve been ignored. And when they do talk to someone, only to never hear back again, it feels like being dismissed all over again. It’s important to remember the fast pace of the industry though. Warehousing and manufacturing don’t slow down. Recruiters are juggling open orders, client requests, resignations, no-shows, and internal deadlines, all at the same time. When 100 people apply for a forklift job, and only 12 actually meet the minimum requirements, it’s simply not feasible to call each of the remaining 88 applicants personally to explain why they are not qualified. Applicants interpret this as ghosting, but, or I feel, in most cases it’s not intentional. It’s more of a bandwidth issue. I recently had a hiring agent tell me that applicants don’t always realize they don’t meet the requirements. And I think this is an uncomfortable truth, but an important one. Many applicants may believe, If I apply, maybe they’ll call and train me. Or I’ve been in a warehouse before, so I can drive a forklift or pick it up really quick, I’m a fast learner. Or maybe they could be thinking, I’m sure they’ll make an exception. I’m certain recruiters wish they could take more chances, but safety regulations, productivity metrics, and client expectations don’t allow it. Some jobs simply require knowledge, certifications, or experience that the applicant doesn't have yet. When an applicant assumes they’re qualified and the recruiter sees clearly that they are not, the communication gap widens, and silence can feel like disrespect. Looking for work is stressful. You may have seen our webinar Looking for work is hard work. When a candidate feels rejected, especially without explanation, it hits hard. They may assume they weren’t good enough. Their experience isn’t valuable. And that recruiters don’t care. And with that mindset, even small delays can feel like we’re being ghosted. And the recruiter’s perspective is that applicants disappear just as much, sometimes more! Recruiters feel the ghosting too, and in many cases, the impact is heavier on them because it affects production, client expectations, and the entire shift lineup. Even their pay, or commission. Let's see, I had a list of what a recruiter friend called her pain points. Here it is. Ok, number 1, The No-Call, No-Show Interview. This is one of the biggest frustrations recruiters faces. They schedule interviews, send reminders, follow up with calls and texts and then the applicant simply doesn’t show up. No message, no explanation. Sometimes the recruiter learns the applicant accepted a competing offer. Sometimes they don’t find out anything at all. Number 2. is dropping out after the job offer. Even after a successful interview and onboarding, applicants stop answering calls. They disappear after receiving the offer. They accept the job but then take a different offer with a higher pay rate. Recruiters understand, people need to do what’s best for themselves and their families. But when deadlines are tight and clients are waiting, this ghosting creates real operational challenges. A phone call could go a long way. I always think about not burning bridges. Of course I’m going to take the better job, but who knows. I may need to reach back out to this recruiter someday! Alright, number 3. The most painful ghosting, not showing up on the first day. Remember or recent episode titled NCNS? Anyway, this one is devastating for clients and recruiters. After investing time, energy, paperwork, background checks, and orientation, the applicant simply does not show. And many never call to explain why. In the light industrial field, where schedules are built tightly around shift needs, one missing person can throw off picking rates, loading times, assembly line speeds, shipping windows, and overall productivity. Recruiters and hiring agents understand that emergencies happen. Cars break down. Kids get sick. People change their minds. But the absence of communication leaves recruiters scrambling, often long after the applicant has already moved on. In my opinion, or the way I look at it, by the way, that and a dollar will get you a donut, but I feel Ghosting isn’t really about disrespect. It’s more about fear, stress, assumptions, and misaligned expectations. Here are my thoughts towards the root causes of driving the cycle. Theres too much automation, not enough human contact. Technology sped up the hiring process but it also removed the personal element both sides need. And job seekers apply to dozens of positions at once. One-click applications mean applicants may not even remember all the jobs they applied for. Recruiters then spend hours calling candidates who barely recall applying. And a big one, many applicants apply for jobs they aren’t qualified for. Not out of laziness, but out of hope. Here’s one I experienced this week. Recruiters are managing heavy workloads. When you’re trying to fill 20 positions by tomorrow, one on one follow-up becomes impossible. It’s easy for all of us to assume the worst. Applicants think, They didn’t call, so I must not matter. Recruiters think, If they’re not answering now, they won’t show up on the job. These assumptions kill communication before it even begins. And quite frankly I think their cop outs and ridiculous! So, now that we know all that, how can, us as applicants, reduce the chance of being ghosted. While nothing eliminates ghosting entirely, here are ways we can dramatically increase our chances of hearing back and staying in the running. First, lets apply only to jobs we meet the minimum qualifications for. This shows the recruiter you’re serious and saves you both time. Next, answer our phone and check voicemail. I know, we’re all getting 10 spam calls a day so we screen them. But remember, a recruiter may be making 50 calls for our position. Recruiters move fast. Missing a call by two hours can mean the position is already filled. Here is one few of us do. We shouldn't have to but it helps. Follow up professionally. A simple message, voice mail or email, goes a long way, Hi, just checking on the status of my application. I’m still very interested. And lets be honest about our schedule and abilities. Recruiters will respect transparency. And lastly, if you change your mind, tell someone. Closing the loop builds a good reputation, especially with agencies you may want to work with later. OK, so how can recruiters do more to reduce ghosting from us applicants? I know that recruiters can’t fix every no-show, but they can improve engagement. They can communicate early and clearly. Us applicants respond better when we know timelines and expectations upfront. Maybe send short, personal texts. A text feels more human than an automated email. Or an email with our name in it! And her is a big one. Explain the job requirements before the interview. List details in your ad. This prevents surprises and encourages honesty from us. As recruiters, you are busy, very busy, but try and treat applicants with respect, even when declining them. Don’t make us feel bad and leave us with no hope! Candidates remember how they were treated. Remember we still have to search for a position. Oh yeah, and please avoid overselling the job. Honesty builds that long-term trust. Everybody wants the same thing right? Applicants want stability, fair pay, communication, and a chance. Recruiters want reliable workers, honest communication, safety, and productivity. Neither side wakes up intending to ghost anyone most of the time, the silence isn’t personal, it’s situational. When both sides understand the pressures the other is under, communication gets better, expectations align, and opportunities become clearer. Ghosting might not disappear entirely, but it loses a bit of its sting. And more importantly, it opens the door to better hiring relationships where respect runs in both directions. Now that one of the larger opportunities in our industry is solved, we’ll call it a wrap. Seriously though, we’re all people, our needs and agendas are different, but we can and should help each other when it comes to our professional lives. Have a great week and be safe in all you do. We want to see you back here next week.
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AMA – Three Great Questions
12/11/2025
AMA – Three Great Questions
Welcome back to Warehouse and Operations as a Career, I’m Marty, and today I thought we’d have another Ask Me Anything episode. I always like these because the questions don’t come from textbooks, supervisors, or managers, they come directly from real associates and warehouse workers with real concerns. Our industry welcomes so many first time job seekers, and those wanting to change career paths. Some of its rules and regulations just aren’t found in other industries and I hope talking about them helps us slow down a bit, and put in the time. Alright, we received three really good questions for today, and honestly, if these three people asked them, I’m confident a hundred others are thinking the same thing, so let’s jump in. First up, my boss wants me to work overtime several times a week, even on Saturdays getting ready for the holidays. I want work-life balance, but it feels like all we do is work. First, I want to say, yes, work-life balance is extremely important, and I encourage everyone in this industry to protect that balance. Our mental health, physical health, and family lives matter. But at the same time, we also need to understand the industry we chose to work in. Light industrial, warehousing, distribution, logistics, these sectors live and breathe on production and shipping. That’s not just a management saying. It’s literally the foundation of how the supply chain operates. Most companies don’t schedule overtime because they like spending more money on labor. Technically, overtime costs them more. Time-and-a-half adds up quick. So why do they do it? Because freight keeps moving. Product keeps arriving. Orders keep coming in. Your customers keep shopping. Especially around peak seasons. Here’s something I’ve shared with new associates many times. The supply chain doesn’t care what day of the week it is. Transportation doesn’t stop. Warehouses don’t stop. Retail stores don’t stop. People don’t stop buying things. Now we absolutely deserve balance, but balance doesn’t always mean every week looks the same. Sometimes balance looks like working a few heavier months out of the year, and lighter months later. Some of the best operators, selectors, receivers, I mean the real professionals, use peak season as an opportunity. I had one guy tell me how he plans for his peak season. More hours. more pay. more learning, and more exposure. And remember If you’re wanting advancement, leadership looks for who’s stepping up. Overtime shouldn’t be looked at as punishment, it’s opportunity. No, we shouldn’t work seven days a week every week of the year. But during heavy shipping periods, stepping up is part of being in this field. And honestly, it’s part of being valuable. Nobody likes mandatory overtime, but everybody likes having a job, and that job depends on productivity and meeting the needs of our customers. You’re not working more hours because someone likes it, you’re working more hours because our industry requires it from time to time. Use overtime as a career tool, not as a pain point. If you want promotions, forklift certification, lead roles, better assignments, full-time status or long-term job stability. Then be the person your boss can count on when the workload is highest. We all get worn out from time to time, keeping our eye on the long-term goal will help us stay focused, we’ll get through it. Question #2, why are corrective actions taken so seriously? It feels like you get 1 verbal, 1 written, and then you’re terminated. Why so strict? This is another great question. I hear this complaint a lot, especially from new associates. Here’s the truth. Yes, many companies use a progressive corrective action system. Verbal, written, and a final or termination. Some use a point system, some use write-ups, but the purpose is the same, behavior correction, not punishment. You’ve heard me talk about coaching. I prefer that word instead of correcting or warning. Sometimes those coaching’s are in regards to Safety. Warehouses are dangerous. Not maybe dangerous. They are dangerous. As we discussed last week, every rule you’ve ever been told exists because, someone got hurt or something went seriously wrong. Corrective Action can mean Prevention. Corrective action isn’t about protecting the company, it’s about protecting people. If you get coached on attendance, PPE, equipment rules, dock safety, stacking pallets etc, …it’s not because management is strict. It’s because it’s the right thing to do. OSHA standards are there to protect us. The insurance company has rules. Liability is real and Injuries are expensive for our company and us as individuals. We all know warehouse environment can go from safe to serious in seconds. And Productivity matters too. We are in a productivity-driven industry. Pieces per hour, pallets per hour, inbound receiving time, dock turnaround. Every minute counts. Every delay costs money. So rules are there for productivity and safety. And please keep in mind, no matter what else you hear, safety is your priority one in any task. Period Ok, Let’s be honest. Many corrective actions start because our attendance is inconsistent, or we repeatedly ignore safety instructions. Most write-ups aren’t about big dramatic incidents, they’re about repeated small behaviors that impact safety or production. If you were running a business with forklift traffic, heavy freight, metrics and deadlines, you would expect consistency too. The good news? Stay safe, follow direction, communicate, and show up on time…and you’ll never get close to corrective action. Corrective actions exist to protect careers, not end them. Alright, and I picked this next question because it comes up at least once a month out in the field. Why don’t companies offer more training on forklifts and EPJs? I want to learn, but it seems like nobody wants to take the time to train me. This is one of my favorite questions because I’ve trained a lot of equipment operators and trainers, and I’ve been on both sides of that frustration. Here’s the big picture. There are no quick training courses. Forklifts and rider pallet jacks cause the majority of damages and injuries in warehouses. When a new operator climbs on equipment too early, bad things can happen fast. Certification is not a reward, it’s a responsibility. Experience matters. You’re not just learning how to drive. You’re learning, balance, center of gravity, safety, spotting, loading, rack structure, pallet weight, equipment limitations, battery versus propane rules and about a hundred other dangers. You’re learning how to see things before they happen. And that takes time, and experiences. And yes, the sad truth is that companies want trained equipment operators. They need more operators, they want productivity. And they have to have safety. They need people who show up consistently, are safe on the floor, have good work habits, follow rules, can communicate well and take direction. If you want to be trained on equipment, be that person. You earn it by being dependable. Think about it from management’s point of view. Who are they going to invest in and spend time training on a forklift? Someone who is absent twice a week, or someone who is early every day? Someone who argues, or someone who listens? Someone who complains or someone who volunteers? PIT or powered industrial trucks are not like video games. Forklifts don’t forgive mistakes. Electric rider pallet jacks can be very unforgiving. One accident or incident can change a life. So yes, training takes time. Yes, it’s slow. But slow means safe. My advice. And it’s a time proven opinion. Be patient. Be present. And be consistent. Ask for learning opportunities, but also show that you’re ready for them. If you want to be a forklift operator, start by being a great warehouse employee first. That is what opens doors. Everyone catch how all three of these questions have something in common? The warehouse environment is demanding, it’s productivity driven, safety is paramount, expectations are real and experience matters. And I think most of us know that deep down, even when we don’t like the answers. But here’s the good news! If you, show up, listen, learn, work safely, and treat others professionally. Our industry will reward you. Every single time. You’ll grow. The opportunities and pay will come. Because the supply chain doesn’t stop, distribution doesn’t stop, and operations never stop. So wrapping it up I guess the question is, are you going to be the employee that helps keep it moving? I hope these answers helped someone today. And please keep the questions coming, I love doing these Ask Me Anything episodes, and every time you ask a question, someone else learns as well. Until next time, stay safe, work smart, keep learning, and remember, you are building careers out there.
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"It Was Only Blocked for a few Minutes"
12/04/2025
"It Was Only Blocked for a few Minutes"
In warehousing and operations, none of us begin our shifts planning to create risk or endanger someone. Most of us show up, jump on the forklift, our rider pallet jacks, or another piece of powered industrial equipment, to put away pallets, run freight across the dock, build loads, and try to hit our numbers. We hear the safety rules during orientation, we sign the training sheets, we watch the videos. And then we get comfortable. We convince ourselves that “just this once,” or “just for a few minutes” won’t hurt anything. Until it does. I’m Marty and today here at Warehouse and Operations as a Career I want to talk about a real scenario. A young forklift operator lost her job because she placed a stack of pallets in front of an egress doorway. She felt wronged. Her reasoning? It was only going to be there for a few minutes. I was going to move a few things around and would have come right back. She had been trained not to block doorways, exits, electrical panels, and fire extinguishers. She understood it in theory. But she didn’t understand why the rule was there. And that is the key difference between training and comprehension. Between compliance and belief. Between I heard you say it and I understand why doing it matters. In our industry, the difference between those two mindsets determines careers, safety, and sometimes even lives. Let’s begin with something easy to understand. Warehouse safety regulations exist because someone, somewhere, died or was severely injured before they were written. No safety standard, especially those around emergency exits, came from a textbook. They came from tragedy. Blocking egress routes, doorways, exit paths, hallways, or marked access points, has been a contributing factor in warehouse fatalities, factory fires, mass casualty incidents, and evacuation failures. In high-risk environments, you cannot predict when the emergency will come. You only know that if it does, people must be able to get out. When OSHA, the fire marshal, or an insurance company says Do not block exits, they aren’t being bureaucratic. They’re telling us history has proven that someone WILL eventually need that doorway in a moment they did not expect. Let’s take our forklift operator. She put those pallets there temporarily. In her mind, temporarily meant harmless. But here is the reality, Emergencies don’t wait until you’ve moved your pallets. Fires don’t pause. Workers don’t stop breathing because you need three more minutes to finish your task. Someone having a panic attack or a medical emergency doesn’t get to choose a different exit. And in the worst case, a forklift battery explosion, a flash fire, a pallet collapse, well, seconds are going to matter. Imagine this, A fire starts thirty feet away. A worker runs to the nearest exit, the same one blocked by her pallets, and they cannot push through. That delay, one or two seconds, might be the difference between smoke inhalation and survival. Suddenly just a few minutes isn’t a harmless mistake. It’s life-changing. One of the hardest lessons I’ve watched workers go through is the realization that danger never announces itself. We forklift operators spend hundreds of hours moving pallets around. We get comfortable. We get to moving fast. We develop their rhythms and our shortcuts. And shortcuts are where careers end. I heard once that a shortcut is a decision built on the belief that risk is low, but made without proof. There is no risk assessment. There is no redundancy. There is only the operator’s personal confidence. But confidence is not the same as being right. Blocking an exit, stacking pallets where they shouldn’t be, driving faster because no one is looking, those aren’t skill-based decisions. They’re complacency-based decisions. And like we learned about 6 weeks ago with episode #337 titled The Cost of Comfort and Complacency is that complacency ends careers. Companies don’t train us because they are trying to check a box. Not in warehousing. Not in distribution. Not in our light industrial environments where 11,000-pound lift trucks are working around humans every minute. When you go through PIT training, when you sign the safety sheets, when the manager says Do not block emergency exits, that is a contract. The company is investing in our safety. The company is protecting the other employees. The company is following regulations. And by acknowledging that training, you are agreeing to follow those standards. One thing I remind new associates is, when you violate safety rules, you don’t just break the rule, you break the trust that permitted you to operate equipment in the first place. That forklift is a privilege, not a right. A license to operate PIT equipment was earned. It is maintained and kept through our behavior. You can be the fastest replenisher on the night shift. You can be the best put-away driver in the building. If you block an exit, you have demonstrated to leadership that you value speed over safety. And no company will tolerate that. It’s important for us to remember that warehouses are not just workplaces, they are regulated environments. OSHA standards are not guidelines. They are mandatory requirements. If a facility allows blocked exits, that facility can be fined, investigated, or shut down. If an employee is injured because an exit was blocked the company can be held liable, the manager, the supervisor, and we as the operator can be held liable. That’s the uncomfortable truth. Our few minutes of pallets could cost a company millions of dollars, or cost someone their job, their home, or their career. In cases involving fatalities, people can go to prison. Not because they were malicious. Not because they wanted to hurt someone. But because the law recognizes that preventing access to emergency exits is negligent, reckless, and dangerous. Some people hear a story like this and say, she should have gotten a warning. They didn’t have to fire her over that. But here’s what we have to remember. She was trained not to do it. She acknowledged the training. She violated a life-critical rule. Someone saw it before she corrected it. Had an emergency occurred, lives could have been at risk. Companies cannot wait for the second violation when the first one clearly shows that the person is willing to gamble with safety. Imagine hiring a truck driver who decides they don’t need to wear a seat belt because it slows them down getting in and out of the cab. Do you wait until they crash to discipline them? No, you remove the risk before the tragedy. Firing her wasn’t punishment. It was prevention. And I get it, some young warehouse associates and PIT operators look at rules through a personal lens. Is this slowing me down?, Is this inconvenient?, Is anyone watching? It’ll only be a minute. But supervisors, trainers, and safety managers think differently, and we need them thinking differently. Who will be harmed if this goes wrong? Will someone be able to escape? What risk does this create? What message does allowing this send to others? Safety is not about the present moment, it is about that worst-case moment. A forklift operator who blocks an exit is telling leadership, I understand the rule, but my time, my pallet, and my shortcut matter more than everyone’s safety. That is not a person you can trust with equipment. I’ve seen many young operators get blindsided when decisions like this end their employment. They’ll say, they didn’t even give me a chance. I was just trying to work fast. I wasn’t hurting anyone. I didn’t think it was a big deal. But that last statement I didn’t think it was a big deal is the reason they’re let go. Safety programs are built on the assumption that associates understand the seriousness of the rules. Not that they can be persuaded to obey them. Companies cannot risk people who don’t think blocking exits is a big deal. And they cannot gamble that a worst-case scenario won’t happen. That forklift operator may feel wronged, but she was fired for the same reason someone would be fired for driving a forklift while lifting someone on a pallet, operating equipment without a harness at height, Removing the guard on a machine, smoking near propane tanks or ignoring lockout/tagout procedures. Each one of those behaviors is a small decision with catastrophic potential. Companies must act before catastrophe, not after. You’ve heard me say it before and I’ll say it again. Warehouse and light industrial work isn’t about simply getting the doors opened and closed for our shift. It’s about doing it the right way. There are rules that are flexible, like whether a pallet is stowed in location A or location B. But safety rules are not up for negotiation. No horseplay. No racing forklifts. No blocking egress routes. No disabling horns or alarms. No driving with obstructed visibility. And no storing pallets against fire extinguishers. These aren’t annoyances. They’re the foundation of professionalism and a culture of safety. The best operators in the industry understand this. They know that anyone can make numbers. The people who build careers are the ones who make numbers and keep everyone safe while doing it. I’m sure we have all learned that rules exist because someone didn’t follow them once. Standards exist because someone paid the price. As an operator we see pallets and a doorway. Leaders see risk, liability, and potential tragedy. When we block an exit, even for two minutes, we are gambling with lives you will never meet, for reasons that will never matter in hindsight. Warehouse safety isn’t about intent. It’s about consequences. And when the consequence could be someone not getting out in time, there is no such thing as only for a few minutes. I know that sounds harsh but it’s factual. We’ve been trained, and accepted the position, and it’s on us to be accountable right? People losing their position is always a tough subject. I’ve been told by many that it’s a good thing sometimes. I hope that both parties learn from it. Anyway, there’s a few of my thoughts on the subject. Until next week, Lets focus on being professional, being productive, and above all, being safe both at home and at work.
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Why Warehousing and Transportation
11/27/2025
Why Warehousing and Transportation
Welcome back to another episode of Warehouse and Operations as a Career. I’m Marty, and today I want to talk about something a listener asked a few weeks ago. How does one choose a career, and more specifically, how do they end up in the light industrial, warehousing, and transportation fields. One of the things I’ve learned over the decades is that very few people wake up at 18 years old and say, I’m going to be a forklift operator, or I’m going to build a career in a distribution center. In my opinion most careers aren’t chosen, they’re found. They’re shaped by our experiences, opportunities, influences, and sometimes just plain necessity. But once people get here, once they get that first real taste of what this work is like, the stability, the opportunity, the teamwork, a lot of them stay. And that’s what I’d like to talk about today. Let’s start with a simple truth: most people don’t choose a career the way a high school guidance counselor might describe it. It’s not a straight line. It’s often a mix of exposure, timing, skill, personality, and need. Let me try and make that make sense. Many of us choose careers based on what we’ve seen growing up. If your parents, uncles, or neighbors worked in a warehouse or drove trucks, that’s what you were exposed to. If your first job was unloading trucks at a retail store or working seasonal shifts for a local DC, that experience sticks with you. My father was president of a regional catalogue distribution center. From a young age I was exposed to the warehouse, all the inbound and outbound chaos and seeing all the equipment in action. I was in DECA in high school, my junior and senior years I went to school half a day and then off to work after that. Distributive Education Clubs of America was an eye opener for me and helped point me towards a work ethic I still hold today. Anyway, I digress a bit there. What was I talking about. Ok, I don’t know where I was going, I think I wanted to mention my first jobs we’re in a warehouse because I had an in to those distribution centers! All that’s a story for another episode! I think a lot of young people today enter this industry because a friend says, Hey, my place is hiring, or they hear that a local warehouse pays a few dollars more per hour than their retail job. That’s what I mean by exposure. You can’t choose what you don’t know exists. Now, in our world, once someone takes that first general labor position or that first shift at loading trailers, something happens. They either realize it’s not for them, or they say, You know what, I think I like this. And that’s often the moment their career begins, sometimes without them even realizing it. Another major factor I mentioned earlier is need. Jobs are often chosen because someone needs a paycheck this week, not a degree three years from now. And that’s one of the biggest advantages of the light industrial and warehousing world, it is accessible. You don’t need an ivy league education. You don’t need months of training. A good staffing agency or warehouse can hire you, orient you, and get you earning a paycheck quickly in a week. For someone supporting a family, or someone just starting out and needing to get on their feet, that’s huge. A lot of careers begin because the industry said, we’ll give you a chance right now. People also lean into what they’re naturally good at. Some people are hands-on workers. Some learn best by doing. Some have great attention to detail. Others thrive in louder, busier environments. Warehousing fits a wide range of capabilities. If you like movement, there’s selecting, loading, unloading. If you like operating equipment, there’s forklift, rider pallet jacks, and PIT operation. If you’re detail-oriented, there’s inventory control and quality assurance. If you’re a natural leader, there’s a path from lead to supervisor to manager. Many people choose this industry simply because they discover, sometimes accidentally that the work fits who they are. We sometimes forget that personality drives career choice as well. Some individuals do not want to sit at a desk. They don’t want to be in customer service all day. They want to move, think, act, sweat, accomplish, and see their results. Warehousing and transportation offer that. Every shift has a measurable outcome. Pallets moved. Trailers loaded. Orders filled. Goals hit or exceeded. For the right personality, that environment feels rewarding, even energizing. And this might be the most important factor of all. A single person can completely influence someone’s career path. Our mentors, even unknown mentors, have a lot more influence on us than we may realize. Maybe it was a supervisor who said, you’d be great on a forklift, let’s get you trained. Maybe it was a lead who showed you how to wrap a pallet right and said, you’re picking this up fast. Maybe it was a trainer who spent extra time showing you a safer way to work and said, I see potential in you, you’ll be able to take my place one day. That’s 3 true examples I experienced. Those moments matter. They turn jobs into careers. They help people believe in themselves, sometimes for the first time. And then let’s be honest, sometimes people end up in a job simply because it was the easiest open door. They applied. They got hired. They started. And they stayed. And there’s nothing wrong with that. Many long, successful careers begin by chance. But what matters is what happens after that first step. So now, let’s talk about why so many workers who enter this field end up staying and building entire careers here. There are a lot of reasons. Not everyone is meant for college. And not everyone wants it. Warehousing levels the playing field. You can start with a high school diploma, a GED, or just the willingness to learn. You don’t need prior experience. You don’t need certifications. You don’t need years of training. If you show up consistently and work safely, the industry will teach you everything else. That opens doors for thousands of workers who want a real career but don’t have access to college or technical schools or the time those commitments take to start earning. One of the biggest advantages of our field is that advancement is based on performance, not the politics. A general laborer who works hard, shows up every day, and follows safety rules and procedures can move from position to position quickly. I see it all the time. General labor to Forklift operator, Forklift operator to Lead, Lead to Supervisor, Supervisor to Manager, and Manager to Operations leadership like Director or Vice president. If you want to climb the ladder, the ladder is there, and it’s real. I’ve seen people go from sweeping floors to running departments. I’ve even seen people go on to run entire facilities. That’s the beauty of this career path, you can grow as fast as your attitude and effort will carry you. People sometimes think warehousing is just moving boxes. But as we’ve learned this last couple of quarters, this industry is incredibly diverse. There are roles in Equipment operation, Inventory control, Quality assurance, I should have made some notes here, what else, oh, Replenishment, Receiving, Shipping, Dispatch, Transportation, building Maintenance, and two of my favorites Safety, Training, many different Management positions, and even HR and recruiting. The variety gives us workers options. We can grow sideways, upward, or into completely new areas, all within the same building. What other industry can give us all that! And many entry-level associates discover quickly that general labor in a warehouse pays several dollars more per hour than retail or food service. Then they see the overtime opportunities. The shift premiums. And the potential bonuses. Suddenly, they’re not just earning a paycheck, they’re earning a living. I think this is one of the top reasons people stay. Warehousing and transportation reward productivity and effort. And that motivates workers to commit to the industry long-term. One of my opinions for free! Some people need to feel accomplished. They want to look back at the end of the shift and say, everything is all wrapped up. Warehousing gives them that. You see progress. You see results. You see the work you put in. You don’t have to wonder if you made an impact, you can see it in the cases picked, pallets stacked, trailers loaded, and shift goals achieved. That sense of accomplishment always kept me coming back for the next shift. And It’s a Stable, Growing Industry Let’s face it, the supply chain isn’t going anywhere. Even during recessions, warehouses keep running. Even during pandemics, trucks keep moving. People always need, Food, home Products, Medications, and Supplies. And as e-commerce continues to grow, so does the demand for distribution centers, fulfillment centers, cross-docks, last-mile delivery, and transportation. Workers like stability. They like knowing their job will still be here tomorrow. Warehousing and the supply chain offers that. And this industry teaches skills we can take anywhere, equipment operation, Safety practices, systems and RF scanners, Inventory processes, Quality checks, Time management, the importance of accuracy and Leadership and communication. These aren’t just job skills, there our they’re career skills. And once you have them, you’re employable in almost any warehouse or distribution environment across the country. Another thing I’ve always loved about the industry is how Warehouses are often 24/7 operations. That means people can choose shifts that work best for them and the family, mornings, afternoons, nights, weekends, or rotating even schedules. For young parents, students, or workers with second jobs, that flexibility can be a major advantage. I feel, when you look at the big picture, people choose warehousing, light industrial, and transportation careers because they see opportunity. These industries offer that chance to start immediately, a chance to earn a good wage, the opportunity to grow fast and to learn valuable skills that can support our family and to build a long-term, stable career. And the most important part? They provide it to anyone willing to work, show up, stay safe, and take pride in what they do. So, if you’re new to this industry or you’re just getting started, or if you’re trying to find your path, know this. You don’t have to have all the answers today. You don’t need to have your life all figured out. You just need to start. Build skills. Learn. Ask questions. Show up. Stay safe. Take pride in your work. As you know I could talk about operations all day, so I’ll move on and say thanks for joining me today, and thanks for being part of an industry that keeps America running. Until next week, stay safe, stay focused, and keep building your career one shift at a time.
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Know Your Destination
11/20/2025
Know Your Destination
When we think about goals and planning, most of us picture big dreams, buying a house, raising a family, finding stability, choosing a career, or one day reaching retirement. But for today’s young light industrial workforce, many of those ideas feel far away, maybe even impossible. And honestly, it’s not their fault. The world changed fast, faster than the rulebook was updated. But here’s the truth, or my belief anyway, is that goals and planning matter more now than ever. Especially in the warehouse environment, where opportunities are everywhere, pathways are wide open, and advancement is 100% achievable for anyone willing to invest in themselves. Today, I want to talk about why planning matters, why so many young workers struggle with goal-setting, and how building a personal roadmap, both in career and finances, can set someone up for long-term success. We’ll also talk about one of my favorite and the simplest ways to start building savings, the 52-Week Savings Chart. It’s easy, and honestly kind of fun. In warehousing, distribution, manufacturing, and production, we often focus on the daily tasks, get the product in, put it away, pick or select the orders, load the trucks, do it accurately, and above all do it safely. It’s fast-paced. It’s physical. It’s repetitive. And because of that, it’s incredibly easy for young workers to fall into the mindset of I’m just here for today. But here’s the reality, warehouse jobs lead to careers. Careers lead to stability. Stability leads to retirement. You can’t get to retirement if you don’t know where you’re going though. A 19-year-old forklift operator isn’t necessarily thinking about retirement. But imagine if they did? Imagine if they knew that by choosing the right industry, sticking with the right employer, and building the right habits, they could retire comfortably at 55 or 60 with a strong 401k, or enough savings to enjoy life. I sometimes feel too many young people think of work as what I am doing today, instead of what I am building for tomorrow. And I get it, it’s hard. And I think it’s harder than it was just 15 years ago. Let’s be honest, today’s workforce is dealing with challenges older generations didn’t face at the same time in life. Definitely a higher cost of living, more job instability, and I don’t want to talk about the gig work out there. And there's much less long-term planning in schools, faster moving workplaces, and a cultural shift toward right now instead of long-term. Add to that the fact that so many associates weren’t taught how to budget, how to plan, and especially how to set career goals. I was so fortunate to have family and mentors in the industry that taught me to work for the future, not just the present. But retirement can feel so far away it doesn’t even feel real. Promotions feel random. And saving feels impossible. This is where employers, supervisors, and experienced warehousemen should step in and teach the why and the how, and we as associates should listen and self educate a bit on those finances. You may have heard me say so many times that a job pays the bills. A career builds a life. In the warehouse world, workers can start as general laborers, lumpers, pallet builders, sanitation, pickers, unloaders, roles that don’t require experience, just effort. From there, they can move into Forklift operation, Order selection, Inventory control, Quality Control, Dispatch, Lead roles, Supervisory roles, Management roles, Operations, Transportation, Safety, Training, and global logistics like ocean shipping, Import Export. And those are just a few of my favorites! The industry is full of opportunity and movement. But you only move when you know what direction you want to go. Each one of us should ask ourselves questions like these at least every quarter. Where do I want to be in 3 years? What skills do I need to get there? What industry do I want to grow in, e-commerce, retail distribution, cold storage, manufacturing, production, and my personal favorite, an industry that worked out great for me and my family, food service distribution! Let's list one more, I jotted down like 20 questions! I’m going with this one. What certifications or equipment experience can I add to my résumé this year? Those are career questions, not job questions. And when a young worker understands that advancement is planned, not accidental, they start to see their daily tasks differently. They start to realize that every pallet they pick, every shift they complete, and every decision they make is building toward something. Career growth isn’t just about promotions, it’s also about stability. Stability, an odd but important word. Meriam Webster tells us that stability is the quality, state, or degree of being stable, such as, the strength to stand or endure. I’ve always felt savings and planning could help with stability. A worker who saves even a little, handles emergencies better, can take a risk on a better job, can move into a higher-paying industry, can invest in certifications or training and can build towards buying a car, a home, or building for that retirement. Saving isn’t about being rich, it's about being ready. I think a lot of us struggle with saving because we think it requires big numbers. We think savings has to start at $100 a week, or $50 a week. But saving can actually start small. Consistency beats amount. I’ve always loved 52-Week Savings Challenge. This method is simple. You save the same amount of dollars as the week number. Week 1 save $1, Week 2 save $2, Week 3 $3 and so on to week 52 where we’ll stash $52. There’s no stress. No budgeting skills needed. No complicated rules. By the end of the year, we’ve saved $1,378. And that's before any interest or other investments. That’s the power of consistency. It teaches us that money can add up fast, small steps matter, and that habits matter, planning matters. Anyone can save, no matter their wage. Imagine a young 18-year-old doing this each year. By age 25? They’ve saved nearly $10,000, not including interest. By age 30? Almost $17,000. And by age 35? They’re in a completely different financial world than their peers. When we as young warehouse persons learn this concept the entire world opens up. We begin to see that the difference between struggle and stability isn’t luck… it’s planning. We learn that goals matter. That careers don’t happen by accident. That saving isn’t really optional. That retirement isn’t a fantasy, it’s the destination. And most importantly, we learn that we’re in control. Our future isn’t determined by a starting point. It's determined by our direction. You’ve heard me say so many times that warehouse work can take you anywhere. But it can’t take you there if you don’t know where you want to go. Career success is built on two pillars. A plan, and the discipline to follow it. Saving money builds discipline. Career planning builds direction. And together, they build a life. I don’t think today’s young workers are lost. I feel they’re just uninformed. They’re capable, hardworking, loyal, and smart, they just haven’t been taught and helped with the long-term lesson that your goal isn’t today. Your goal is retirement. Every shift, every dollar saved, every skill learned, every certification earned, every good decision, even every safety moment, moves us closer to that future. Of course we have many more financial obligations, I don’t want to make any of this sound easy because it's not. But Planning will help us with our day to day bills, raising our family, and making all those major purchases, and help us accomplish all our life goals. So! With us approaching or wrapping up the 4th quarter of 2025, I’ve started thinking of my 2026 goals whereas from there I can develop my plan for the year. Thanks for checking in today. During break today, speak to a friend about your plans. And get them started on there's. It’s great to have an accountability partner! Y’all be safe out there this week.
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NCNS
11/13/2025
NCNS
Few things disrupt operations more quickly than a No Call, No Show (NCNS). Whether it’s a missed interview, a new-hire training, an equipment certification, or the first day on the job, a single NCNS can derail productivity, frustrate clients or supervisors, and ripple through the schedule of an entire shift. It’s not a new problem, it’s just becoming more visible, more costly, and more accepted than it used to be. In the light industrial and warehouse world, we’ve learned to expect some drop-off after maybe week one, and a few disappearances around the day 30 or the 60 day mark. But lately, the trend has moved to earlier, before the first paycheck is even cut. I’m Marty here with Warehouse and Operations as a Career and today let’s talk about why this may be happening and what companies and staffing agencies can do to reduce it. It's not just on us as applicants! Traditionally, a no call no show meant someone who failed to report to work without notifying their supervisor. In the staffing and HR generalist world today, the definition has expanded to interviews, applicants who confirm a time but never arrive. NCNS to orientation, training, or PIT certifications, candidates who complete onboarding paperwork but skip the class. And NCNS on their BOG or start day, new hires who accept an assignment, get confirmed with the client, and never show up. And then you have the NCNS after week one or month two, associates who vanish after that first full check or after the honeymoon period of the new job. Each version comes with its own cost, and unfortunately, many staffing agencies and employers are experiencing all four. So why Is This Happening More Often? I don’t think there is a single answer, but several cultural, economic, and communication shifts may be at play. Here’s a few of my opinions. I think the market has changed in many regions, job seekers have options. A motivated worker can apply to multiple openings online and be scheduled for interviews within hours. For entry-level light industrial roles, the barriers to applying are low, but the commitment required from the applicant is often equally low. Some candidates see accepting an interview or training slot as just holding a place, not a firm commitment. If another offer appears first, they may never circle back to cancel. And I think digital communication has replaced accountability. A generation ago, a candidate would have to call a recruiter or manager directly. That conversation required a degree of respect and responsibility. Today, with texts, emails, and online scheduling portals, communication feels transactional. People can disappear silently. Recruiters tell stories of applicants who will text on my way and never show up or ghost them entirely after being offered the job. It’s not always malicious, often it’s discomfort, anxiety, or simple avoidance. That human nature thing I’m always talking about. Many NCNS events trace back to practical issues, unreliable transportation, last-minute childcare cancellations, or fear of missing other financial opportunities. Warehouse work often starts early, could require travel across town in some of our larger commercial complexes, and can be physically demanding. If a new associate isn’t fully prepared for that reality, or doesn’t have stable support, it’s easier to just not show up than to face embarrassment or confrontation. For that first-time warehouse associate, the fear of failure can trigger avoidance. The thought of walking into a huge facility, operating equipment, or being surrounded by seasoned workers can intimidate some. Without encouragement or connection, what I call pre orientation by the recruiter or hiring agent before day one, anxiety often will win. Oh and we can’t ignore the gig economy stuff either. Many modern workers grew up in an environment where flexibility is prized, take the job that feels right today, and move on tomorrow if it doesn’t. That attitude is at odds with the warehouse culture, where consistency, reliability, and teamwork are going to define success. Recruiters and supervisors sometimes assume everyone knows that, but in reality, the expectation has shifted for many, maybe most. Where was I, oh here. And for employers, the cost is both direct and indirect. Wasted recruiting and onboarding time, every NCNS represents hours of effort spent sourcing, scheduling, and preparing, and all that ad spend. Then we have all the lost production, when one associate doesn’t show up, others must cover and make up those hours. That may mean slower lines or overtime. And Disrupted morale, consistent NCNS patterns create resentment among reliable workers. And the big one for the agencies are the damaged client relationships, each missed start can erode trust with the customer. When no-shows are expected and accepted as part of the game, accountability slowly erodes across the workforce. I don’t think there’s a perfect fix, but there are strategies that can help us reduce the early ghosting. I think that human connection will always beat automation. Technology is efficient, but relationships create commitment. Like a personal phone call, not just a text or auto generated reminder can help establish a sense of accountability. Before orientation, have a recruiter or coordinator reconfirm details personally, something like We’re excited to see you tomorrow at 9 AM, do you still have that time free? Ask open-ended questions How’s your transportation looking? or Do you have everything you need for tomorrow? Can help. And Express confidence We’re counting on you, this is going to be a great fit. That short conversation can turn a scary transaction into a relationship. And another quick opinion, I think many candidates drop off because the process feels complicated. If the interview or onboarding system requires multiple logins, confusing links, or long wait times, motivation is going to fade quickly. I think we have to streamline everywhere we can. Combine paperwork steps, offer text based confirmations, and reduce the time gap between application and start date when possible. Every extra day between Yes, I’ll take it and Show up at this time increases the chance of a no show. And I think our light industrial work can sometimes be undervalued by the very people who rely on it most. A good recruiter should sell the value of the job, stability, benefits, skill growth, and a path to permanent placement. Instead of saying, it’s an entry level position, say this is a get your foot in the door at one of the best distribution centers in town, many of their full timers started exactly where you’re starting. When people feel the opportunity has meaning, they treat it seriously. Or so I believe! What else did I jot down, I made so many side notes here. Oh yeah. Text reminders the night before and morning of orientation or start date are simple but can be powerful. Include a name and personal touch, not just a generic Reminder: Your shift starts at 6 AM. Maybe like, Hi Michele, this is Chris from Belmar, just checking that you’re ready for your 6 AM start at ABC Distribution. There looking forward to meeting you. It sounds human, not robotic, and that makes all the difference. Now even when associates make it through orientation and their first week, retention remains a challenge! That’s when the next round of no shows can appear, often right after payday or around the end of the first month, or a Monday or Friday! One of my mentors felt that the first seven days are going to define the relationship. Supervisors should meet every new associate personally, learn their name, and make sure they know where to go and who to talk to. A simple how’s it going so far check in can uncover issues before they grow into a problem. An associate will share if given a chance. Maybe things like transportation struggles, unclear expectations, equipment challenges, or confusion about pay or hours. People are far less likely to disappear when they feel someone notices their presence. Oh, and speaking of pay. One of the biggest frustrations new hires face and report on is misunderstanding pay schedules or deductions. If a worker expects to be paid Friday and learns mid-week it’s next Friday, frustration can turn into ghosting. It's important to review pay cycles during onboarding, confirm when direct deposits hit, and explain how to check hours. Clarity builds trust. And don’t wait for 90 days to recognize success. If a new associate shows up every day for the first week, mention it, tell them I appreciate you being here every day this week, that’s how great careers start. After week one, week four, and week eight, schedule short check-ins. These don’t have to be formal reviews, just conversations. You’re doing well. Anything you’d like to learn next? Do you feel like the job fits your expectations? When workers know their performance is noticed, they may be less likely to vanish. And here’s another opinion that some my disagree with. Reducing NCNS isn’t just the recruiter’s job or the employer’s job, it’s a shared responsibility. Recruiters or facility managers should stay in touch with supervisors, not just during placement but throughout the first 30 days. A two-minute update can catch red flags. He’s been late twice. She mentioned childcare issues. They seem overwhelmed. I feel that agencies and clients that communicate closely can intervene early and prevent some walk offs. Now of course all that only works if expectations are transparent. We must explain to candidates that showing up and performing reliably is what leads to full-time placement. And we should explain to clients that constructive feedback and inclusion help that associate feel part of the team. When both sides honor the spirit of the agreement, conversion rates rise, and NCNS events fall. I think agencies should measure things like interview-to-show ratio, Orientation, training or PIT certification attendance rate and our day-one NCNS percentage and week-one retention. Trends tell the truth. Data removes guesswork. Sometimes the issue isn’t attendance, it’s alignment. If candidates continually NCNS specific shifts, locations, or clients, that’s a signal. Maybe the pay doesn’t match the physical demands, or the commute is too long. A better fit can reduce ghosting. The warehouse environment runs on reliability. Forklifts don’t run themselves, trucks don’t get loaded and ship without people, and production doesn’t flow when half the crew doesn’t show. Reducing NCNS requires bringing back a sense of professional pride to even entry-level work. And I feel we can do that by emphasizing Respect for the opportunity, showing up means something. Stressing professionalism at every level, warehouse associates are skilled tradespeople, not replaceable bodies. Communication is responsibility, if you can’t make it, just say so. Sometimes it’s as simple as teaching new workers what professional courtesy means in this industry. Many just haven’t been taught. No Call No Shows aren’t going away entirely, people are people, and life happens. But the frequency we see today isn’t inevitable. I believe that when staffing agencies and employers build relationships instead of transactions, set clear expectations, and treat light industrial work as a career path instead of a placeholder, attendance is going to improve. At the end of the day, showing up is the first step to success, in warehousing, in business, and in life. Let’s make sure our teams, our associates, and our applicants know that their presence matters, because it truly does. Well, there’s a lot more of my opinions on an important topic. It is not all on us as applicants, and that’s my two cents. Thanks for stopping by and I hope you’ll visit again next week. Until then, be safe in all we do as that is our priority one, always.
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Candidates and Clients Using an Agency for the Win - Win
11/06/2025
Candidates and Clients Using an Agency for the Win - Win
Marty here with Warehouse and Operations as a Career. Today we’re talking about staffing agencies, what they are, why they exist, and the benefits they bring from both a client’s perspective and the applicant’s perspective. In our light industrial environment, warehousing, distribution, production, and manufacturing, staffing agencies play a massive role. They help keep product flowing, equipment running, freight moving, and departments staffed. But they also help workers build careers, explore opportunities, and prove themselves in real-world environments before committing long-term. So today, let’s talk about the advantages that staffing agencies bring to both sides of the employment coin, and why the try-before-you-buy approach is not only smart, but strategic for both parties. Now why do staffing agencies exist, you may ask. If you’re newer to this industry, you might wonder why wouldn’t a company just hire people directly? And that’s a very good question. The answer is tied to cost, responsibility, speed, and risk. Companies can face fluctuating labor demands, seasonal spikes, turnover challenges, hiring backlogs, training expenses, and safety responsibilities. Meanwhile, agencies specialize in finding, screening, onboarding, payroll, insurance, and coaching. They’re built to do it, efficiently and consistently. Think of it like this, you wouldn’t hire a plumber full-time just in case a pipe leaks once a month. You use the right tool when the situation demands it. I read that somewhere, kind of corny but it does make the point. If you're a business, partnering with an agency provides several major benefits: The first one, and maybe the biggest one is the Try-It-Before-You-Buy-It hiring In a direct hire situation, once that associate is on your payroll, you’ve taken on unemployment liability, workers’ comp exposure, benefits administration, HR documentation, corrective action processes. And if that hire doesn’t work out? Now you’re dealing with attendance issues, disengagement, a poor fit, or even safety concerns. With a staffing partner, you get to evaluate attendance habits, cultural fit, productivity levels, work ethic, and their safety mindset. If the fit isn’t right, you simply request a replacement. No conflict. No termination paperwork. No damage to morale. Just the right person for the right task. Secondly the agency carries the responsibility for loss. During the contracted period, the agency is the employer. That means the agency is responsible for workers’ compensation claims, unemployment claims, payroll taxes, reporting injuries, policy enforcement, training documentation and maybe a host of other responsibilities. That protection alone can save companies thousands, in risk exposure. And then lower administrative cost. Recruiting and hiring is expensive. Before a single associate clocks in, companies can spend hours screening resumes, hours interviewing candidates, money advertising positions, labor and cost performing background checks, time onboarding, time entering payroll data. An agency handles all of that. Companies stay focused on production and productivity, instead of paperwork. Let’s see, what’s next, oh, a quick response to labor fluctuations. Warehousing and manufacturing don’t operate at the same speed year-round. Anyone who has survived produce season or holiday time knows what I’m talking about! One week you’re short-handed. Next week you’re over-staffed. A staffing partner can scale it daily, weekly, seasonally, even shift-to-shift. That’s flexibility you simply cannot replicate with a direct hiring model. And another benefit is access to candidates you might not reach. Agencies recruit from online job boards, local networks, trade schools, neighborhoods where your company may not be visible, referrals, job fairs, social media. They cast a wider net. They fish deeper in the same pond and often find talent companies never see. And a good business development person will tell you you’ll experience a better hiring outcome. A good agency screens for reliability, attitude, past performance, safety awareness, shift availability, even equipment experience. That means better alignment once boots hit the ground. Now Let’s Look at the Applicant’s Perspective A lot of people miss this one, agencies aren’t just for companies. They offer tremendous value to us workers too. First up would be career exploration with zero risk. Some people think they want to be a pallet runner and operate an electric pallet jack, until they try it. The pace and responsibility can be a bit more than expected. Others discover they love inventory control. Some didn’t know they’d enjoy production work until they tried it. Through an agency, you can explore you may be able to explore things like inbound receiving, order picking, packing, labeling, kitting, machine tending, eventually forklift operation, and about a hundred others. Yes, we may need to work our way into some of these positions, but they are all attainable. And you get paid while doing it. If you don’t enjoy a role? Talk to your recruiter about something else. Simple. And then, what I call, getting your foot in the door. Some companies don’t hire entry-level workers directly. They require previous experience, a clean work history, and equipment experience. Etc Agencies can get you into those facilities, where you can prove yourself from the inside. And once you’re in? Promotions, skill certifications, and full-time hiring opportunities are within reach. Next is the opportunity to build and expand our skills. Working through an agency can give us experience with WMS systems, exposure to production KPIs, OSHA safety practices, equipment operation skills, palletizing and material handling knowledge. Those skills make you far more employable, even if you never stay with that specific facility. Oh here’s a good one, weekly pay. Most agencies pay weekly. That can be incredibly helpful for budgeting, emergencies, and unexpected expenses. Another benefit to us may be some coaching and help. A good recruiter can helps you build a résumé, explains attendance expectations, reviews workplace professionalism, advocates for safety, prepares you for interviews, coaches through workplace conflict or their observations of the environment. Another words you’re not alone. And this one was brought up to me last month. The opportunity to prove yourself. Some people struggle in traditional interview environments. Maybe nerves get in the way. Maybe their résumé doesn’t reflect their true ability. With a staffing partner, you can prove your value through action like showing up early, working hard, communicating clearly, working safe, supporting your team. And your production numbers don’t lie. And then maybe you need Flexibility. Want nights? Weekends? Temporary work while deciding your next step? Agencies can align your schedule with your life. Theres several benefits from both perspectives for us to ponder over. So, moving on, lets see. Here’s a strong bullet point. Turnover is expensive. When companies hire too fast, they often find the wrong cultural fit. Likewise, when applicants accept jobs, they don’t understand, they burn out or quit. Agencies create a trial period, applicants get to make an informed decision, companies get to evaluate performance. That can help prevent early resignations, terminations, and wasted training hours. Retention can improve dramatically. And then there’s hidden cost of a rushed hire. When someone’s not the right fit trainers lose productive hours, supervisors burn time coaching, HR gets involved, equipment sits idle, orders fall behind. That’s expensive. Agencies can minimize that waste. Some associates think I don’t want to work for an agency. I want a real job. Well, here’s the truth. Agencies place thousands of workers into full-time roles every year. Many warehouse supervisors, leads, and managers started as agency workers. Agencies are how a huge portion of our industry staffs. It’s not just real, it’s strategic. If you put in the work, show up every day, follow instructions, commit to safety, communicate, and maintain a positive attitude, supervisors and managers will notice. And when conversion time comes? You’re at the top of the list. So, who should consider a staffing agency? Applicants who want to explore a new industry, need work fast, have gaps in their work history, want weekly pay, need schedule flexibility, are entering the workforce for the first time, are re-entering after time away. And a company experiencing seasonal spikes, struggling with turnover, requiring specialized recruiting, can’t carry full-time payroll, operate multiple shifts, and want to avoid unemployment costs. In short, just about everyone at some point. How can we maximize the experience, after all it must be a positive for us right? If you’re an associate you cannot over communicate, and we should always be on time, treat recruiters with respect, what else, ask for feedback, and be honest about our availability and experience, and we need to lean into and accept any learning opportunities. If you’re a client, partner closely with your agency, provide clear job descriptions, give feedback quickly, don’t ghost your recruiter, and treat agency workers with the same dignity as direct hires. That’s how you turn a vendor into a partner. In our industry, staffing partners are not a shortcut. They’re a strategic advantage. They help reduce turnover, improve safety, and connect great talent with great employers, often faster and more effectively than traditional hiring ever could. If you’re a business struggling with staffing challenges, consider partnering with an agency. If you’re an associate looking for opportunity, consider applying through one. Because sometimes the right door requires the right key. And an agency can be a win win. And now I’d like to thank you for joining me today. I hope this helped shine a little light on the benefits of staffing partners in the warehouse and operations world. Until next time, everyone have prosperous and productive week and above all a safe one.
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One Wrong Scan and Our WMS
10/30/2025
One Wrong Scan and Our WMS
Welcome back to Warehouse and Operations as a Career! I’m Marty, and today we’re diving into something that quietly runs the show in almost every modern warehouse, the Warehouse Management System, or WMS. If you’ve ever scanned a label, followed a pick path, dropped a pallet in a location, or received directions from a handheld or voice system — you’ve been interacting with it. But how often do we stop and think about why it exists, how it works, and how critical it is to follow its directions exactly as given? Today, we’ll explore, from our perspective, or from the floor, what a WMS is and how it came to be. The advantages it brings to operations and us as associates, the importance of accuracy and compliance in both inbound and outbound tasks, and finally, how something as simple as mis-placing a pallet can cost a company, and us, valuable, non-recoverable time. Todays topic came to light through a message from Shannon. His facility runs a pretty tight ship and he was coached for misplacing a pallet of extremely valued product. He was counseled for manually entering or confirming he had placed a pallet vs scanning it to the location, and then the other shift could not locate it in a timely manner. He did not see it as a big deal, and asked me what I thought of all the WMS system blankety blank. Well Sir, you may not like my answer, and I do understand your point of view, but let’s explore the subject for a bit and see if we can find some common ground! I guess we should start with what a warehouse management system is? A Warehouse Management System, or WMS, is essentially the digital backbone of the warehouse. I’d say digital brain but in today's world we could confuse the word brain with AI, so I’m going to say backbone! It manages inventory, directs product flow, and keeps everything in sync from the moment goods arrive at the dock until they’re shipped out the door. The system touches every component and department. Before WMS, warehouses operated on paper, clipboards, handwritten lists, and manual counts. You’d have receiving sheets, pick tickets, and paper bills of lading. Inventory accuracy depended on people’s handwriting, math, and memory. And as warehouses grew larger and customers demanded faster and more accurate deliveries, paper just couldn’t keep up. That’s when WMS technology came into play, starting with simple barcode scanning in the 1980s and 90s, evolving into complex, real-time systems that talk directly with all our IT software, transportation systems, and even automated equipment today. At its core or simply put, a WMS answers three questions every minute of every shift. Where is every product and case located? What needs to happen next? Who is best positioned to do it? So why, beside just the fact that all that paperwork was getting over whelming, why did the WMS Come to be. Well, as supply chains grew more complex, companies needed better control of a few things. One of them was Inventory accuracy, knowing exactly how much of every item is on hand. Next up was space utilization, making the most out of every square foot of warehouse space. Remember, real estate is expensive. We needed to make every inch count. Another huge factor was labor efficiency, ensuring that the right departments and the right people are doing the right jobs at the right time. And then speed and traceability, getting products to customers faster, and knowing where everything is at all times. Paper and manual systems created too many opportunities for errors, double receipts, missed picks, unrecorded damages, and misplaced pallets. The WMS was designed to eliminate those gaps by assigning every product, every location, and every movement a digital identity. It tells the operator what, where, and when, while recording who did it, all in real time. That transparency is what keeps operations flowing smoothly. What are the advantages of WMS? A well-implemented and followed WMS provides advantages across every department. Accuracy being a big advantage. The system reduces human error by scanning every move. When every pallet and case is tracked by barcode, mistakes drop dramatically. And I mentioned efficiency earlier, it optimizes travel paths for selectors and for operators, no more backtracking or hunting for items. And a biggie for us on the floor is the inventory control aspect. The system knows where every item is stored and how much is available, reducing lost product, write-offs, and cycle-count discrepancies for the company but for us as order selectors and fork operators it helps keep those pick slots full! And then the labor management side of things. WMS data ties directly to performance metrics like cases per hour, pallets per hour, and pick accuracy. It helps both associates and supervisors measure productivity fairly and objectively. And I want to say something about customer service or customer satisfaction. When orders are picked accurately and shipped on time, customers stay happy, and that’s what keeps our jobs secure. I’ll try to break it down by departments. Let’s talk about the inbound side first, the start of the product’s warehouse journey. Inbound includes receivers, forklift operators, and inventory control personnel. Our merchandising department orders the product and the logistics group schedules the order to arrive at the warehouse. That appointment is usually the first entry in our WMS. Then, when a trailer backs up to the dock, the receiver’s job is to unload product and confirm that what’s arriving matches the purchase order. The WMS creates a digital record for every pallet, assigning each a temporary staging location and eventually a permanent “home” in the warehouse. If that receiver doesn’t verify barcodes correctly or misses a damaged pallet, that error enters the system, and everything downstream or after that point is affected. Once received, a forklift operator moves the product to its designated storage slot. Here’s where following WMS direction becomes critical. And this is what messed Shannon up. If the system says to place pallet “A123” in location “R-24-05,” and the operator accidentally sets it in “R-24-15,” the system will now believe it’s still in 05. The next time an order calls for that product, the selector’s scanner will direct them to an empty slot, causing confusion, time loss, and frustration. Inventory control teams rely on WMS data to audit counts and correct variances. When pallets are misplaced or scanned incorrectly, IC spends hours searching, recounting, or re-labeling, all of which is indirect time that produces no revenue or progress. Ok, Now let’s move to the outbound side, order selectors, loaders, outbound forklift operators, and replenishment operators. When the WMS assigns a selection path, it’s carefully optimized for travel efficiency and slot rotation. If an order selector decides to “freestyle” and pick out of sequence, maybe grabbing a nearby item early to save a few steps, it breaks that optimization. The system still expects that item to be there later, which can throw off the next picker’s route or the replenishment schedule. For loaders, the WMS assigns which pallets belong to which trailer or route. Skipping a scan or loading the wrong pallet can mean a delivery truck leaves missing a customer’s product, and someone’s day just got a lot longer fixing it. And a lot more money may be spent. Forklift drivers supporting outbound operations, especially replenishment operators, are the backbone of order flow. When the system says slot A needs replenishment, it’s based that on live data from order picks. Delaying a move, dropping product in the wrong location, or working ahead outside of the WMS instructions can cause product shortages or double replenishments. It’s easy to think the WMS is just a guideline, but in reality, it’s a precision system built on logic, timing, and workflow. When we follow it exactly, everything stays synchronized. When we don’t, we create ripples that affect everyone down the line. Imagine this. You’re an inbound forklift operator. The system tells you to place a pallet of canned goods in location A-3-10. You’re in a hurry, the slot looks full, so you drop it in A-3-12 instead. I’ll fix it later, you think. Two days later, an order selector goes to pick from A-3-10, and the product isn’t there. He calls for inventory control. They spend time searching for it, maybe call a supervisor. Ten minutes turns into thirty, then an hour. That single pallet caused multiple associates to stop their direct work, all because one instruction wasn’t followed. I’ve mentioned indirect and direct time, let’s break that down even further. Direct time is the time we spend performing productive, billable, or goal-driven work, the tasks that move freight and generate value. Picking an order, loading a trailer, receiving product or moving a pallet to a directed slot, that’s direct time. It contributes to throughput, efficiency, and measurable results. Indirect time, on the other hand, is time spent doing things that do not directly add value, often caused by inefficiencies, rework or down time. Searching for misplaced pallets, Re-counting inventory on the fly, fixing labeling errors, and waiting for product to be found or replenished. Indirect time eats into productivity and can never be recovered. Once that minute is gone, it’s gone forever. If five associates spend 15 minutes looking for one misplaced pallet, that’s 75 minutes of indirect time, over an hour of lost productivity. Multiply that across a week or a month, and it can equal days of lost output. In warehouse operations, small mistakes multiply quickly. A pallet misplaced in receiving leads to, Incorrect inventory counts, replenishment not triggering when needed, order selectors searching or shorting orders, delayed truck loading, customer dissatisfaction, and eventually, management having to justify labor cost overruns or that lost productivity. Every action we take, every scan, every move, has a digital footprint in the WMS. Following it correctly keeps the entire system balanced and efficient. And the WMS doesn’t just track inventory, it also tracks performance. Each associate’s scans show how efficiently tasks are being completed, and that data drives labor metrics, incentives, and evaluations. When you follow directions, you’re not just helping the system, you’re protecting your own numbers, accuracy scores, and reputation. Supervisors can see who’s consistently accurate and who’s not. That accuracy builds trust, and we’ve learned that trust leads to opportunities. Sometimes we associates feel like the WMS is the boss, that it takes away decision-making. But it’s actually the opposite. It gives us information so we can make better decisions within the process. The system’s logic is based on years of data and engineered labor standards. It’s designed to reduce waste, increase safety, and help us all work smarter, not harder. Teamwork means understanding that every person’s task supports the next. Receivers feed putaway, putaway feeds selectors, selectors feed loaders, and loaders feed transportation. The WMS ties them all together. Following WMS direction is also about safety. When operators work off-system, they often skip checks or go out of sequence, which can create congestion, near-misses, or unsafe travel paths. WMS routes are often designed with traffic flow and equipment separation in mind. Ignoring those routes increases the risk of accidents, damage, or injury. So, compliance isn’t just about accuracy, it’s also about keeping everyone safe. At the end of the day, the WMS is only as strong as the people using it. It can direct, record, and guide, but it can’t move a pallet, scan a label, or notice a damaged case. That’s where the human element matters most. When we take ownership of our part in the process, double-checking scans, verifying slots, and asking questions when something doesn’t make sense, we strengthen the entire system. The WMS supports us, but we make it work. The Warehouse Management System isn’t just a piece of software, it’s the heartbeat of modern operations. It was designed to eliminate guesswork, reduce waste, and make our work more efficient and accurate. When we follow its direction, we keep inventory accurate. We protect our own productivity, we help our teammates succeed. And we keep customers satisfied. A misplaced pallet, a skipped scan, or a shortcut might seem small in the moment but in a warehouse, every small action ripples through the entire operation. Direct time drives production. Indirect time drains it. And once indirect time is lost, you can never get it back. So next time your scanner beeps or your screen gives you a task, remember, that’s the WMS doing its job. It’s our aid to a smooth, safe, and successful shift. Follow it, trust it, and take pride in being part of the system that makes it all work. Now before all the engineers, merchandisers, distribution service groups chime in that a WMS is so much more, I agree, it is, and its so much more. But today we’re talking about us using it, us on the floor, and we’re talking about being coached for losing a pallet. And with that being said, I’ll leave you with hopes of seeing you next week right back here at warehouse and operations as a career, and please remember that safety is always your priority one, we all have friends' family counting on us.
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The Cost of Comfort and Complacency
10/23/2025
The Cost of Comfort and Complacency
I heard of three individuals, in 3 different states, losing their positions this week, and that bothered me a bit. Two of them I’d worked with on and off over the last year. All three were right at the year mark in their positions, and each believed they had found their long term if not their retire from organization. What struck me as odd was that as all 3 shared their thoughts with me, each used the word comfortable when explaining what had happened. Two of them stated they had messed up, quit paying attention to their tardiness, probably had gotten a little laxed in regard to the rules and procedures, one even mentioned he had quit thinking of or being focused on safety to the degree he should have. The third guy, although admitting he’d fallen into routines and probably fell into the drama the breakroom can expose us to, he felt like, him being a long-term employee, he’d been working there for 14 months, he felt that he should had been given another chance. Now all three shared that they had been spoken with at least 2 times or had a couple of coaching's in their file on attendance, tardiness, and I think 1 of them had been coached on gossiping or speaking about others personal lives in the workplace. Like I said earlier, all 3 had said something like I had gotten too comfortable at work, and one added the thought or word complacent to me. So today, I want to talk about something every warehouse professional will experience at some point in their career, comfort. Now, don’t get me wrong, being comfortable in what we do isn’t necessarily bad. It can mean we’ve mastered our craft, we’ve gained confidence, and we can get through our tasks with efficiency and ease. But here’s the catch, being too comfortable can be dangerous. It can slow us down, cloud our judgment, dull our attention to safety, and even limit our growth. In the light industrial world, in warehousing, production, manufacturing, distribution, and transportation, we depend on routine. But routine, if not managed with purpose, can quietly become complacency. And complacency is what costs people their jobs, it can affect their safety, and sometimes even their careers. Being comfortable in your job means you know your equipment, your process, and your role. You’re confident in your ability to perform your duties safely and efficiently. You’re reliable. You’ve earned that comfort through experience, repetition, and effort. But complacent, that’s when we may stop paying attention. We start cutting corners because “we’ve done it a thousand times.” We stop double-checking our surroundings. We stop asking questions or looking for ways to improve. Complacency feels a lot like comfort, but the difference is small, and dangerous. One helps us grow; the other quietly holds us back. When we first start a new job, we’re alert and focused. Everything is new, we’re learning procedures, meeting coworkers, and trying to make a strong impression. We check our pallet jack twice before using it. We double-check labels, counts, and load sheets. We want to get it right. Then time passes. A few months in, we’ve learned the ropes. A year or two in, we can do it with our eyes closed. That’s when the risk can creep in. It’s human nature, we settle into patterns. But in our world, that pattern can dull our edge. Productivity may hold steady, but initiative fades. We stop asking “why” and just focus on how. That’s when opportunity starts passing us by, those same people who started after us might start moving ahead, taking the lead or trainer positions, while we’ve quietly stayed in the same spot. Stuck in our routine. It’s just a fact. In warehousing and operations, growth rewards attention. The person still learning, still questioning, still improving, that’s the person who gets noticed, especially by the frontline management team. From an operational view, complacency costs companies more than most realize. Take safety, for instance. A comfortable but inattentive operator is more likely to have a preventable accident. Maybe a forklift operator forgets to sound the horn at an intersection. Maybe a selector doesn’t double-check their pallet cube or height and ends up tipping a load. Or maybe a loader forgets to secure a pallet or bulkhead, load bar or e strap because I’ve done this a thousand times before. All it takes is one overlooked detail to turn a good shift into an incident report. Operationally, being complacent can cost in other ways too. Decreased productivity, we may stop pushing for efficiency. Quality issues, incorrect counts, wrong product being pulled or loaded, or labeling errors. Oh, and my biggie. Missed opportunities: we may stop volunteering for new tasks or training because of the old, it’s not my job mindset. When a team becomes too comfortable, improvement stalls, and that affects the entire operation’s performance metrics, from CPH (cases per hour) to on-time percentages, and our thruput. Here’s a truth that surprises people new to the warehouse, being comfortable should never be our goal. I feel our goal should be competence, growth, and professionalism. Comfort feels good, but it’s temporary. The industry changes. Technology keeps coming. Slotting systems, scanners, dispatch software, powered equipment, and safety protocols evolve. If we’re standing still, we’re actually falling behind or backing up! Every professional, from a general laborer to a supervisor, has to fight against that natural drift toward comfort. We could be comfortable in school, but this is work, our career. Our light industrial environment rewards adaptability. The person who keeps learning, stays alert, and remains teachable, that’s the person management turns to when opportunities open up. I jotted down a couple of examples to help us relate. We’ve all probably seen something like these before. First up is Jake. Jake’s been running a stand-up forklift for seven years. He’s good, reliable, fast, and safe. But over time, he’s stopped inspecting his equipment thoroughly and turning in his pre-shift report. It’s always fine, he says. One morning, a hydraulic line finally gave out mid-shift. It could have been caught during a pre-shift inspection, but now there’s downtime, a spill, and an incident report. Jake’s not a bad operator, he just got too comfortable. Next up, and I’m sure we all know an order selector like this. Lisa started off strong, top in productivity, always hitting her targets. But after two years, she’s in the middle of the pack. She’s not unsafe; she’s just on autopilot. She’s stopped looking for faster ways, or asking for feedback. When a new voice-pick system is introduced, she struggles to adjust, her comfort zone didn’t prepare her for change. Let's do one more, let's see, oh here’s a supervisor thought. Mike’s been leading his crew for years. He’s respected, dependable, but he’s stopped holding pre-shift safety talks. They already know the routine, he figures. But the team’s focus starts slipping, more mis-picks, more near misses. His leadership didn’t fail overnight; it faded quietly with comfort. Each of these examples shows how comfort quietly steals excellence, and excellence is what keeps us employable, promotable, and respected by our peers and management team. In our industry, safety and comfort often conflict. The safer we feel, the less cautious we can become. Ever notice that most injuries don’t happen on someone’s first week? They happen after six months to a year, when they’ve stopped worrying and started feeling at home. That’s why the best companies emphasize retraining, refresher courses, and daily safety talks. They’re not reminders for the new boots, they’re reminders for the veterans. It’s easy to forget that even our daily tasks and equipment can surprise us. When we get too comfortable, we may skip our PPE because it’s just a quick task. We may not report a small near miss. We don’t question a shortcut we see someone else take. Each of those moments' chips away at our safety culture. A strong safety record doesn’t come from fear, it comes from respect of that culture. Respect for the job, the process, and the risks that never go away no matter how long we’ve been there. Let’s look at it from a career point of view. If we’ve been in the same position for years, doing good work but never stepping forward, that’s a warning sign. Our world offers tons of opportunities for us, if we want them. Like trainer, equipment or machine operator, a lead, or quality auditor, dispatcher, supervisor, safety coordinator, or any of the hundred other positions we’ve talked about! But those opportunities go to the people who show hunger, who ask to learn new systems, shadow other departments, or volunteer for cross-training. Getting too comfortable means we stop standing out. Managers notice engagement. They notice effort. When they’re deciding who to promote, they look for the person still growing, not the one who’s just coasting or comfortable. In today’s operations, especially with technology driving change, being static is the fastest way to become replaceable. Comfort resists change; growth embraces it. So how do we balance the two? Because let’s be honest, we should feel confident and comfortable enough to perform our jobs efficiently and safely. The key is to stay sharp, focused, and professional. We need to keep learning. Ask to cross-train. Remember how I’m always pushing to learn the task before and after our own. Learn how another department works. Understand the bigger picture of the operation. And stay engaged. Don’t just complete your checklist for each shift, look for ways to improve it. Seek feedback. Even when you think you’ve mastered your job, ask your supervisor what you can do better. And I put a star by this bullet point. Challenge yourself. Try to improve your personal metrics, maybe shave a few seconds off a task while keeping it safe and accurate. And be involved in Safety. Speak up during toolbox talks, report near misses, and mentor the newer teammates. And maybe the most important after safety is to avoid auto-pilot mode. Every shift, remind yourself. I’m a professional. Treat each day as a new opportunity to perform, not just another day to get through. And I’m going to throw this one out there too. Mentor someone. Teaching others keeps our own knowledge sharp. It forces us to stay current and mindful. Comfort is fine, as long as we remain aware that comfort is temporary. The warehouse will evolve whether we evolve with it or not! And from a management or leadership perspective, one of the hardest things to combat is employee complacency. Supervisors see it all the time. The dependable worker who stops growing, the veteran who doesn’t want to attend training or the daily start ups, or the team that stops listening because they’ve heard it all before. The best leaders handle it through, being visible and accessible, walking the floor, recognizing good work, and asking for ideas. And offering cross-training opportunities, keeping employees challenged with new skills. Then most importantly, celebrating effort, not just output, rewarding curiosity and initiative just as much as productivity. A comfortable team is stable, but an engaged team is unstoppable. Let’s take this out of the warehouse for a second. Last week we talked about leadership in our lives, both personally and professionally. I think we can become comfortable and complacent in both. So, let's mention it here as well! In life, comfort can be just as tricky. Whether it’s a relationship, finances, or personal goals, when we stop striving, we start slipping backward or risking becoming complacent. Just like at work. Every day we show up, we’re either building momentum or losing it. As professionals, our confidence should come from our ability to adapt, not from the idea that we’ve got it all figured out. The moment we think we’ve learned everything we need to know, that’s when we stop being professionals and start being passengers. Comfort is earned. It’s the reward for experience, for showing up every day, learning, adapting, and performing. But it should never be the destination. In our world, the light industrial, warehousing, and logistics world, things move fast. Processes evolve, expectations shift, and technology keeps pushing us to do more, faster, safer, and smarter. So, the next time you walk into work, ask yourself, Am I growing? Am I staying sharp? Am I still curious? Those are three questions I ask myself each Monday morning at 10 a.m. It’s in my daily journal. Well, there I go off in a different direction again so I’ll stop talking for today! Thanks for visiting with us here at Warehouse and Operations as a Career. I’m Marty, and until next time, remember that every shift is a new opportunity to prove not just that you can do the job, but that you are the best of the best. Stay safe, stay alert, and stay engaged out there.
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No Title Needed
10/16/2025
No Title Needed
Hello everyone, and welcome back to Warehouse and Operations as a Career. I’m Marty, and today we’re talking about something that reaches far beyond the warehouse floor, beyond any title, and beyond the company walls, we’re talking about leadership. Now, when you hear the word leader, most people instantly think of a boss, a supervisor, or someone in charge. But I’d like to challenge that a bit today. Because, in my opinion, leadership is not a title. It’s not assigned. It’s something we live, something we show, and something that earns respect, not demands it. I feel every one of us, no matter what position we hold, is responsible for something. We’re responsible for our own lives, our families, our goals, and yes, our jobs. But leadership takes that personal responsibility one step further. It’s about influencing others through what we do, not what we say. Leadership isn’t about the clipboard, the badge, a different colored vest, or the fancy office. It’s about how we act when no one’s watching. It’s how we respond when things go wrong. And it’s about how we treat people, not just when it’s easy, but especially when it’s hard. A title identifies a position, not a person, leadership defines and identifies a person. I’ve seen great leaders wearing steel-toed boots and safety vests, working shoulder-to-shoulder on the warehouse floor. And I’ve seen people with impressive titles who couldn’t lead a team out of the breakroom. Leadership starts when you take ownership, when you decide that safety, productivity, and teamwork matter to you personally. You don’t have to wait for a promotion to lead. In fact, some of the strongest leaders I’ve ever met were associates who just quietly got things done, helped others, and took pride in their work every single day. You may remember me talking about a dear friend, a forklift operator for over 30 years, he was the strongest leader I’d ever met as an order selector. He’d keep all us selectors motivated in the aisles every night, and helped challenge us with cases per hour and aging us all along each night. You see, leadership begins the moment you stop saying, “That’s not my job,” and start saying, “That’s my responsibility.” Getting those doors open or closed is my job. One of the biggest misconceptions in the workplace is that leadership means being in charge. But real leadership is actually about serving others. Taking care of others. I like saying the best leaders don’t command, they support. They remove obstacles, provide tools, and help others succeed. They understand that their job isn’t to be the smartest person in the room, it’s to bring out the best in the people around them. I think of it like this: a boss says, “Go do this,” but a leader says, “Let’s go do this or let’s do this together.” That one word , let’s, changes everything. True leaders ask themselves every morning, “What can I do to make my team’s job easier today? How can I help someone succeed?” That attitude builds trust, and trust is the foundation of every great team. Remember that first night I was taken back to the high-rise department and passed on to a teammate as an operator? He could have threw me to the wolves, I’d have never got my numbers, but he was a leader, wanted me to succeed, and helped turn me into and ace in the department. Now, let’s talk about one of the most important parts of leadership, setting the example. You can’t talk your team into greatness. You have to show them what it looks like. That means being the first to follow the safety rules. It means showing up on time, keeping a positive attitude, and treating everyone with respect, even when you’re having a bad day. People may hear what you say, but they’ll remember what you do. Your example is what teaches others what’s expected. It’s not the HR’s handbook or the poster on the wall, it’s you. If you show that you care, your team will care. If you cut corners, they’ll think that’s acceptable. If you treat people fairly, they’ll do the same for others. A leader’s greatest tool isn’t authority, I feel it’s consistency. Processes, policies, and procedures are all important. But let’s be honest, people make them work. A process can’t motivate itself. A machine can’t fix morale. That’s where leadership comes in. Leaders know that their success depends on the success of others. They listen. They communicate. They check in with their people, not just about numbers or goals, but about how things are going. They know when someone’s struggling, and they step in before it becomes a bigger issue. Leadership is about connection. It’s about empathy. It’s understanding that every associate, every teammate, is a human being with a life outside those warehouse doors or that tractor. When you lead people well, they’ll take care of the process all on their own. When you ignore people, even the best process is going to fall apart. Now leadership isn’t always comfortable. Sometimes it means standing alone. It’s easy to make the popular decisions. It’s much harder to make the right ones. I’ve had to make tough calls over the years, about safety violations, attendance, fairness, productivity and accountability. And I’ll be honest, those conversations aren’t fun. But leadership means having the courage to protect both your people and your company, because one can’t survive without the other. Doing what’s right, even when it’s not easy, earns trust. It shows integrity. And integrity, once earned, gives your leadership meaning to the team and to our peers. Here’s another quick truth: leadership isn’t a destination, its a path, no path is the wrong word, it’s a journey. You don’t wake up one morning and say, “I’m a leader now.” It’s something you build every single day. And Leaders are learners. They read. They ask questions. They take feedback, even when it stings. They don’t think they have it all figured out. And most importantly, they help others grow. One of the best feelings in the world is watching someone you’ve trained or mentored step into their own leadership role. That’s how you know you’re doing it right, when the people around you are growing too. As I’ve said before, leadership is measured not by how far you go, but by how many people you bring with you. One of my early mentors told me to always be training another to fill my role. He taught me I couldn't advance if he had no one to do my job. For me leadership doesn’t end when you clock out. It’s who you are, at work, at home, in your community. A culture of one if you will! It’s how you treat people at the grocery store, or how you respond when someone cuts you off in traffic. It’s the choices you make when no one’s keeping score. Handling myself outside of work has always been harder for me than on the floor. In our industry, warehousing, manufacturing, distribution and even transportation, leadership shows up in small moments every day. It’s the associate who stays late to help finish a load. It’s the forklift operator who stops to pick up debris instead of driving past it. It’s the supervisor who takes time to explain, not just correct. It’s the recruiter who listens to an applicant’s story instead of rushing them through an interview. For me, those moments and things like that, are real leadership. Now, let’s circle back to where we started, the idea that leadership isn’t about a title. Titles come and go. They change with promotions, reorganizations, and even new companies. But leadership? That’s something you carry with you everywhere you go. When you take responsibility, real, personal responsibility, for your work, your attitude, and your influence, you become a leader. Not because someone gave you permission, but because you chose to be one. The warehouse, the office, the road, they all need leaders. Not more bosses, not more rule enforcers, but leaders who care, who listen, and who show up with integrity every single day. So, what is leadership? I don't think its power. I’ve never thought of it as authority. It’s not the corner office or the parking space by the door. Leadership is responsibility. It’s service. It’s consistency. It’s the courage to do what’s right, the example that others can follow, and the growth you inspire in the people around you. Whether you’re on your first day in the warehouse or your 40th year in operations, leadership starts with you. Be the person others look to for guidance, not because you have to lead, but because you choose to. It will be noticed, and you may just develop instill that culture throughout your whole facility. I’ll leave you with this thought: “A boss has a title, but a leader has the respect of their team.” Let’s all aim to be that kind of leader, at work and in life. We will be successful. OK, I’ll stop here and quit rambling. Leadership is a subject I’m quite passionate about and could talk for an hour on it! If you enjoyed today’s episode, share it with a friend, a coworker, or maybe that new supervisor who’s still learning what leadership really means! And remember, leadership isn’t about being in charge. It’s about being responsible, being consistent, and being someone others can count on. Until next time, stay safe, stay focused, and as always, keep leading by example.
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Grip It, Slide It, Lift It: Forklift Attachments
10/09/2025
Grip It, Slide It, Lift It: Forklift Attachments
What do you think of when you think of forklifts? I’m sure a lot of us picture those forks sliding into a pallet, lifting it up, and moving it across the dock or racking it in the air to a reserve location. But the forklift can do so much more than just move and store pallets. I’m Marty T Hawkins with Warehouse and Operations as a Career. And today let's talk about attachments. And specifically, three attachments that I run across weekly on my visits to facilities. The slip sheet attachment, the barrel clamp, and the clamp or squeeze clamp. Each of these was designed for a specific purpose, and each one makes our work easier, but if we don’t use them correctly, they can cost us big in product damage, safety risks, and lost efficiency. We’ll cover where they came from, why they exist, how to use them, and, just as important, how not to use them. And I’m sure you’re tired of hearing me say it but please let's remember to never get on or operate a powered industrial truck or attachment, or any type of machine we haven't been trained and certified to be on and to operate. Even manual equipment let's get that training and demonstration before touching them. Ok, I’ll move on! Let’s start with the slip sheet. Slip sheets came about because the industry wanted a lighter, cheaper alternative to pallets. Think about it, a wooden pallet can weigh 40 pounds or more. Multiply that by hundreds or thousands in a warehouse, and you’re talking about a lot of weight and a lot of space taken up. A slip sheet is basically a thin sheet of plastic, cardboard, or heavy laminated paper. Instead of the forklift’s forks sliding into a pallet, the truck is outfitted with a push-pull attachment. This attachment has wide, flat platens and a gripper that clamps onto the lip of the slip sheet. It literally pulls the load onto the platens and pushes it back off when it’s time to unload. Now, where do we see slip sheets? Industries like food and beverage, paper production, and retail use them a lot. They’re especially popular in export shipping, where every pound and inch of container space matters. In my experience slip sheets only work well if the entire supply chain is set up for them. If the manufacturer ships on slip sheets but the distributor doesn’t have the right forklift attachments, or slotting configurations you’ve got a problem, and that load will have to be unloaded onto pallets. And misuse or improper training? That’s where we get into trouble. If the operator doesn’t get that gripper securely onto the slip sheet tab, the whole load can slide right off. Unlike pallets, there’s no wooden base keeping the cartons together. If the stack isn’t perfect, it can topple mid-move. And if an operator tries to handle a slip sheet like forks, scraping or pushing product around, you’ll end up with torn packaging and damaged goods. Slip sheets are efficient, but they demand precision and training. Next up, the barrel clamp. Think about how many industries ship product in 55-gallon drums, chemicals, oils, beverages, syrups. Way back when, workers had to roll or wrestle those barrels into place. And that's not safe, not fast, and certainly not efficient. That’s why the barrel clamp attachment was developed. It’s basically curved, padded arms that clamp snugly around the sides of a drum. No pallets required. The forklift can pick them up directly. Depending on the model, you can grab one, two, or even four barrels at once. Some clamps even rotate, so you can pour or empty the contents right from the seat. You’ll find barrel clamps in chemical plants, food and beverage warehouses, and pharmaceutical distribution. And I’ve seen a variation of the barrel clamp, called a roll clamp used to carry those huge rolls of paper and plastic stock in production plants. But, like the slip sheet, there are risks if they’re not used correctly. The big one is over-clamping. If the pressure is set too high, the drum can dent, split, or even rupture. Imagine spilling hundreds of gallons of syrup or chemicals on your warehouse floor. That’s not just lost product, that’s a safety nightmare. On the flip side, if the operator doesn’t clamp tightly enough or misses alignment, the drum can slip out mid-transport. A falling barrel is dangerous on its own, but add in liquid, and you’re talking about a slip hazard, potential injuries, and cleanup costs. Barrel clamps save a lot of back-breaking manual work. But they only work when the operator knows how to set the clamp pressure correctly and checks that every drum is secure before moving that first inch. And then we have the squeeze clamp, sometimes just called a clamp attachment. This was the first attachment I was trained on. We we’re unloading laundry washers and driers from rail cars. Now this one is really versatile. Instead of forks, you’ve got two big flat plates that open and close hydraulically. They grab and hold the load by squeezing it, no pallet needed. Think about products like refrigerators, chest type freezers, washing machines, dryers, or sofas. They’re bulky, boxed, and heavy. You don’t really want them on a pallet. A clamp grabs them from both sides and lets you move them safely. You’ll see clamp attachments in appliance warehouses, furniture distribution centers, and even in paper and Styrofoam production plants. Now, the danger here is the clamp pressure again. Too little, and the load slips right out, crashing to the floor. Too much, and you crush the product inside the box. I’ve seen refrigerators come off the truck looking fine, but inside the coils are damaged because the clamp pressure was cranked too high. There’s also balance to think about. If the clamp isn’t centered on the load, the weight distribution can throw the forklift off balance. Tilt too far forward when setting it down, and you risk tipping the product or the truck itself. The takeaway? A clamp attachment is an incredible tool, but it requires training, patience, and respect. What do slip sheets, barrel clamps, and squeeze clamps all have in common They’re designed to make our work easier, faster, and safer. They replace manual labor, save on packaging, and help us move products that just don’t belong on pallets. But, and this is important, they’re also unforgiving when misused. They demand training. They demand awareness. And they demand respect. A slip sheet system saves freight costs but only if it’s gripped and moved correctly. A barrel clamp saves backs but can crush a drum if pressure isn’t adjusted. A squeeze clamp can move a refrigerator without a pallet, but it can just as easily destroy it if handled wrong. Those three attachments are probably the most used in distribution, production, and manufacturing environments but there's so many others, and all of them present their own specific uses and dangers. Things like fork extensions. There used to extend the length of your forks to handle long or oversized loads. Using them we’ll need to keep the load weight within the lifts lifting capacity and make sure the extensions are secured before lifting. And side shifters, for moving forks or the attachment left or right without moving the truck. Handy for precise pallet placement. And remember to only shift when the load is close to the ground. The carpet pole is another handy tool I run into pretty often. There used to lift and transport rolls of carpet or other large rolls. The pole is slid into a core or tube in the middle of the roll of carpet. You’ll want to move slowly and avoid swinging these rolls. And be careful, watch your weight capacity and center of gravity at all times. You have to be careful around people and racking. What else here, there's so many different types, Oh we need to mention the man baskets or work platforms. These are baskets or cages used to safely lift workers for maintenance or such. I’ve seen them used for inventory counts. They need to be Osha approved for that purpose and the occupants must always be trained on and use fall protection. And one more, sweepers. These can convert our forklifts into maintenance tools. I’ve seen facilities build a magnetic bar that's placed on our forks and ran all around the truck yard picking up nails, screws and metal debris. We have to go slow and be on flat surfaces when using these type of accessories as well. And a few others real quick. Fork Positioners, we can adjust fork spacing hydraulically. Brick & Block Clamps, can handle construction blocks and pavers. Tire Handler Clamps help us move large vehicle tires. And Invert-A-Pallet / Pallet Turners, Flip loads to change pallets. As you’ve probably gathered, we could go on and on. So, here’s the bottom line: forklift attachments are tools, and like any tool, they’re only as good as the person using them. In the right hands, they’re assets that improve safety, efficiency, and cost savings. In the wrong hands, they’re accidents waiting to happen. If you’re working around these attachments, or if you’re an operator running them, take the time to learn how they work. Get the training, practice the alignment, and respect the equipment. Its the law. Remember to never get on, even touch, or attempt to operate a powered industrial truck, truck attachment, or any type of machine you have not been trained and certified to operate. Again, its the law. We, as professionals, follow the laws, rules, and processes, because at the end of the day, our goal is always the same, move the product, protect the product, and get everyone home safe, with no incidents or accidents. Thanks for joining me today on Warehouse and Operations as a Career. Until next time, learn something new, stay focused, and be safe, we all have family and friends counting on us to come home at the end of our shifts.
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2 Sides to Turnover
10/02/2025
2 Sides to Turnover
Hello everyone, and welcome back to Warehouse and Operations as a Career. Today, I want to talk about turnover. I’m not talking about the dollars it cost , the HR paperwork, maybe some orientation expenses. Some look at just the expense of it. But in operations, we know there's more to it. Turnover isn’t just about dollars. It’s about disruptions, headaches, safety concerns, and sometimes even customer complaints. And, turnover looks different depending on which side of the fence you’re standing on. For management, it’s lost productivity and constant hiring. For associates, it’s frustration, unmet expectations, or simply searching for stability. I’m Marty and today I’d like to walk through both sides, and I’ll share a few stories from my own experiences along the way. Back when I was a supervisor, we had an order selector quit right after his second week. The company had already paid for his drug screen, background check, orientation, and two weeks of training. We spent several thousand dollars before he ever made it to full production. That’s money we’d never get back. Multiply that by ten associates over a few months, well, you can do the math. But again, I want to try and stay away from the money side of it or those concerns! Here’s a good operational struggle. I remember a time we lost three reach truck drivers in the same month. We scrambled to backfill with temps and cross-train floor associates, but the result was slower inbound put-aways and a backlog of freight. Supervisors who should’ve been coaching were on lifts moving pallets themselves. And what happened? Errors went up, overtime went up, and morale went down. That’s what turnover does on the floor. And I’ve got to share a quick safety story too right! We once had a brand-new forklift driver who was still nervous behind the wheel. He was an experienced operator, but from another industry and he was getting used to our pick paths and aisles. Because of turnover, he was thrown into the mix faster than he should’ve been. One day, he clipped a bollard post at the end of an aisle by a fire door crossing. Nobody got hurt, thankfully, but the cost of repairing the concrete and writing up the incident, and closing down that cross dock area or cut through really slowed things down for about two days. I’ve always felt that every time someone leaves, the breakroom talk gets louder. “Why’d they quit?” “Where’d they go?” Did they go somewhere better? Before long, you’ve got three other associates wondering if the grass is greener somewhere else. I’ve seen one resignation turn into three within a week just because people start second guessing their own situation. So what can us as leads, supervisors, managers, directors and V.P’s do to help with turnover in our industry? One thing is better onboarding or better hiring, whatever you want to call it. I once worked at a facility where new hires were just dropped on the floor and told, “Follow Joe around for tonight”. That’s not onboarding or welcoming. Compare that to another warehouse I visited later, they had a structured two-day orientation, introduced the new hires to their supervisors, and even paired them with mentors for the first week. Guess which site had lower turnover? I’m going to use one of my favorite words real quick. Communication. We as managers, we have to be clear, and our recruiters or hiring agents have to be transparent. One of the fastest ways to lose people is by not being upfront about expectations. I’ll never forget when an associate told me, “I was hired for four 10-hour shifts. Now you’re telling me five 12s?” He quit that same day. If schedules change, communicate them asap. If standards and the task or the productivity are tough, explain the “why.” Associates will handle tough work if they trust you to tell the truth. And we should be recognizing a job well done. People want, and deserve, recognition. At one warehouse, we started giving out gift cards to the top two selectors each week. It wasn’t a fortune, but it made people feel noticed. Turnover dropped by almost 20% over the next quarter. Sometimes, recognition is worth more than a raise. Oh, and here’s another word I love. Listening. As frontline managers we have to have listening skills. I worked at a site where selectors complained nonstop about how far apart fast-moving slots were. Productivity suffered, and people left because the job felt impossible. When we reslotted the warehouse to bring those SKUs closer together, guess what? Productivity went up, frustration went down, and people stuck around. Here’s a short listening story. Early in my career, I was a “get it done” type of lead. I pushed production pretty hard, and I didn’t always listen as well as I should have. Turnover in our department was pretty high. When I learned to coach instead of command, listening to associates, helping them find solutions, showing them I valued their input, the numbers improved immediately. People want to share, and they should be listened to. And it's our job as those leads, supervisors, managers, directors, and V.P.’s to listen to them. I promise you that you’ll learn something new every day if you do. I don’t want to take up to much time talking about the company’s cost and challenges with turnover, I want to get to the other side of the coin real quick. The cost or challenges of turnover to us as associates. Ok, We all want to be appreciated, and I don’t think that's too much to ask. I once sat down with an associate who told me, “I’ve been here three years, and nobody’s ever said ‘thank you.’” That made my heart sad. He was a solid worker, but he left a month later. Associates want to know they matter. This was at a customer's facility. I of course shared my talk with his supervisor, but I think it was to little too late. Now, what if, and I’m not saying it was his responsibility, but what if he had gone and spoken with his supervisor. Things may have been fixed, and his supervisor may have grown as well. A young guy I knew started with me as a loader. He was sharp, fast, and wanted more responsibility. He kept asking about training on the reach truck, but the answer was always, “We’ll get to it.” After his first month, he quit and joined another company that would train him. That turned out to be a missed opportunity, and a preventable turnover. I’ve shared with you that within my first month I knew loading trucks wasn't for me. My friend had told me he could get me on over at his new place and I was pretty interested. I went to my boss, shared what was going on, and was moved to the back in the hi-rise area and trained on the high-rise machine. As you long term listeners know, I stayed with that same company for many more years. And again, safety is important to us as associates. I heard from an employee once who said, “I don’t feel safe here. People are running backwards in the aisles, not honking their horns and nobody cares.” Two weeks later, he was gone. Safety isn’t just compliance; it’s part of our retention. And here’s an important one. I can’t tell you how many times I’ve heard: “I never know when I’m working.” Associates don’t quit because of hard work. They quit because they can’t plan their lives. A predictable schedule is worth as much as a raise to many people. A predictable schedule doesn't have to be a set hour. But it has to be communicated. In our business it’s usually start to finish. Thats one of the points that should be mentioned at our startup meetings. It's easy to share what time we’ll probably be getting off each day. We know the cases per hour, the headcount or available man hours and the total cases for the shift. It should be shared with us. What else, let me see, what did I leave off. Ok, Let’s be honest, unloading 1,000 cases by hand in the summer heat for xx an hour feels different than running a cash register in the air conditioning for the same pay. Associates will weigh effort against reward, growth and career opportunity, and if the balance feels unfair, they’re gone. All these examples do hurt us as well though. At almost every interview I’m asked or will ask, and why did you leave so and so job? If we say because I didn't get to operate a lift, or my hours was unpredictable, or I wasn't earning enough, those things could sound negative and hurt us even more. I’ve always found that talking it out first, communicating, will sometimes, or usually, help us sort things out. Well, when we put both perspectives side by side, the picture is clear. Turnover is tough, and more expensive, than I brought up today. And turnover is not a positive thing for our careers either. Turnover, for us on the floor, both as management and as associates is frustrating, obstructive, demoralizing, challenging, can be a safety concern, and just flat out gets in our way regarding growth. Oh, I’d made this little note for myself. From management’s view, turnover wrecks productivity, raises costs, and adds safety risks. From the associate’s view, turnover happens when we feel invisible, unsafe, or stuck. I guess I said the same thing in a different way! Anyway, the solutions overlap. Good onboarding, communication, recognition, fair processes, and supportive supervisors reduce turnover on both sides. And when turnover goes down, operations stabilize. Customers get better service. Associates build careers instead of bouncing between jobs. Period So, the next time turnover comes up in a meeting, don’t just think of it as an HR expense. Think about the overtime your supervisors are working, the backlog building in receiving, the safety incident that almost happened, or the good associate you lost because no one said thank you. Turnover is not just about money. It’s about operations. And fixing it is about people. And for the associates listening, remember, you have a voice in this too. If you’re looking for stability, speak up. Ask about training. Ask about career paths. Find a place that values you and commit to it. That’s how you turn a job into a career. At the end of the day, reducing turnover is about alignment. Companies and associates both want the same thing: stability, safety, and success. If we can get there together, everyone wins. I think we’re at a stopping point, so we’ll end with that. Thanks for stopping by again this week, have a safe week ahead, and let's help each other grow in our professional lives this quarter.
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Why x 3
09/25/2025
Why x 3
Hello all! Welcome back to Warehouse and Operations as a Career. I’m Marty, and I’m glad you’ve chosen to spend a few minutes with us today. Now, I was sitting down the other day thinking about a simple question: Why do we work? Of course we work for a paycheck. But when you dig in a little deeper, there’s more to it. A lot more, actually. So today, I want to share some thoughts on three things. Why we work, why the light industrial industries, or warehousing and transportation, are such great places to build a career, and why attitude is one of the most important tools you’ll ever carry with you. I swung that at you from left field didn't I! We’re kind of pulling from the hip today, I’m working off of some bullet points I jotted down out on the patio over the last week or so! Ok, Now, sure, we all work to pay the bills, rent, mortgages, car notes, groceries, keeping the lights on. That’s the easy part to figure out. Back when I first started, I was unloading trailers. Hard, sweaty work. And sure, that paycheck mattered, but at the end of the day, there was this pride I felt. I could look back at those empty trailers and think, “I did that. Those deliveries are going to get made.” And I’ll share with you, I’ve seen it happen for others too. I once worked with a young man who started out just sweeping floors in the warehouse. That was his whole shift, broom in hand, keeping the aisles clear. He could’ve looked at that job as meaningless. Instead, he took pride in it. He made sure every aisle was spotless, every shift. The equipment operators appreciated and respected him. He made their jobs easier. Within a year, he was on a forklift himself. Within three years, he was a lead. Last I checked, he was running the inbound department. Why? Because he didn’t just see a broom, he saw a task. I feel work gives us more than money. For me it gives us identity. When someone asks, “What do you do?” your answer becomes part of who you are. And in our line of work, when you can say, “I’m in warehousing” or “I’m in transportation,” you’re saying, “I help move the products that keep life going.” I take pride in that. And finally, we work for growth. Every shift teaches you something. Maybe it’s how to wrap a pallet tighter, maybe it’s how to work better with your teammates, maybe it’s how to handle frustration when things go wrong. Over time, all those lessons add up. In my opinion that’s what turns a job into a career. Now, let’s talk about our industries, warehousing, logistics, and transportation. You know I feel that we’re the backbone of the economy. Everything, and I mean everything, passes through a warehouse and a truck before it gets to the shelf or the doorstep. I’ve been in this field for over 40 years, and here’s one thing I love about it, the opportunity is always there. I’ve seen so many people walk in as temps, nervous, unsure if they’d even last the week, and within a couple of years they’re supervisors or managers. Or some love what they do so much you can just see the passion in their faces. I thought of this one guy that had come in through a staffing agency. First day, he’s unloading freight by hand. He didn’t complain, he just worked. Week after week, he kept showing up, kept learning, kept volunteering for cross-training. Within 18 months, he was operating three different types of equipment. Four years later, he was promoted to a lead. And here’s the kicker, he eventually got his CDL, moved into transportation, and last I heard, he has his own route and is top in his region. And it’s not just the upward mobility, it’s the variety that hooked me. Not everyone wants the same thing. Some people love operating equipment. Some like the fast pace of order selecting. Others find their niche in inventory control or dispatch, maybe a clerk, or auditing. Our industry has a path for everyone. And let’s not forget stability. The world doesn’t stop needing food, medicine, and home goods. Even in tough economic times, the supply chain keeps moving. I remember the 2008 downturn, while a lot of industries were cutting back, warehouses and transportation kept hiring. And more recently with the pandemic, we’ve all seen how critical these industries are when things get tough. We don’t shut down, we step up. So yeah, when people say, “It’s just warehouse work,” they don’t get it. I laugh at them, It’s not just a job. It’s an essential part of life. If I’m interviewing you, please don’t say I’m looking for just a warehouse job! And that brings me to attitude. This was my original thought out on the patio! If I could pass along just one piece of advice to anyone starting in this field, it’d be this, your attitude will carry you further than any skill you have on day one. Years ago, I had two order selectors starting at the same time. Both learned the equipment fast, the electric rider double pallet jack. Both could move product safely and efficiently, and both had adequate or average productivity. But one of them always complained, about the workload, about the heat on the dry side or the cold in the cooler, and about the supervisors. The other one? He stayed positive, even on the rough days. He volunteered to help new hires, he asked questions, he kept pushing forward. Guess which one I promoted? That second operator is now a warehouse manager, and I think he's on his way to being a director. The first one, he bounced around jobs, working at most all the competitors. I’m not sure what he’s doing today. That’s the power of attitude. It affects safety too. A positive worker may pay closer attention. They follow the rules, they look out for their team. Maybe staying a little more focused. A negative worker? They may cut corners. And cutting corners in a warehouse or behind the wheel of a truck is how accidents can happen. It affects teamwork. We’ve all worked shifts where one or two people bring down the whole group. But I’ve also seen one upbeat person completely change the tone of a shift. Attitude is contagious. And it affects longevity too. Our work isn’t easy. The hours are long, the pace can be unbelievable. But I’ve noticed that the people who last, the ones with 10, 20, 30 years in, are the ones who show up each day with that positive mindset. They focus on the opportunities, not the obstacles. Now I’m not saying all that is in stone, but more times than not a positive attitude will be a winning attitude, in our professional careers and our personal lives. So think about it. Why do you work? Sure, for the paycheck. But also for pride, identity, growth, and to contribute to something bigger than yourself I bet. And tell yourself why you’re in the light industrial fields. I bet, at least in part, it's because they offer opportunity, variety, stability, and the chance to be part of the backbone of our economy. And why is attitude everything? Because it impacts your safety, your teamwork, your advancement and opportunities offered, and whether this field becomes just a job or that rewarding career. I’ll leave you with this thought, your career is what you make of it. I’ve seen people build incredible futures starting with a broom in hand or unloading cases in a trailer. And I’ve seen people with all the skill in the world stall out because they didn’t carry the right attitude. So, wherever you’re at in your journey, whether you’re on the floor, on the dock, behind the wheel, or in the office, remember your own “why,” and take pride in this industry, and bring the best attitude you can. I feel it's not our bosses, managers, or companies that hold us back or advances us. We can change those things. It’s us, ourselves, that determine and control our careers, just like we control and are responsible for them. And there's a couple of opinions for ya. Thanks for spending this time with us today. If you will, please share the podcast with a friend, and shoot us a short message to warehouseandoperationsasacareer.com with any comments or topic suggestions. I’ll get you an answer or find someone that can! Stay safe, stay positive, and I’ll see you next week.
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Truck Driver Appreciation
09/18/2025
Truck Driver Appreciation
Marty here with Warehouse and Operations as a Career. I want to start off by saying a huge “thank you” to every truck driver out there. This week, Sept 14th thru the 20th, is National Truck Driver Appreciation Week here in the states, and I can’t think of a better time to talk about just how important our drivers are, not only to the supply chain but really to every single one of us. The food on our tables, the clothes on our backs, the equipment in our warehouses, everything on the store shelves, none of it gets there without a driver behind the wheel. Today, I want to explore what this career looks like. I think we’ll all have a better appreciation for what it means to be a professional driver, whether it’s piloting an 18-wheeler across the country or running local routes in a day cab in your hometown. When most people picture a truck driver, they imagine the big rigs: those 18-wheelers hauling freight from coast to coast. That’s certainly one of the most visible sides of the industry, but the truth is, there are many kinds of truck driving careers. We’ve talked about drivers before, but it was in a little different context, so I’d like to walk through a few of those opportunities again really quick. First up, let's start with the Over-the-Road or OTR drivers. These are the folks who live life on the road. OTR drivers run long-haul loads across states and sometimes across the entire country. They might be gone for weeks at a time, and their sleeper cab becomes their home. We may be ½ of a team and have a partner to share the driving with. Now OTR isn’t for everyone, but for those who love the freedom of the open road and seeing new places, it can be the perfect choice. Then we have the regional drivers. Regional jobs cover a smaller area, usually a few connecting states. Drivers may be gone during the week but often get home on weekends. It’s a middle ground, you still cover a lot of miles, but you’re not always weeks away from home. And we can’t leave out the Local or City Drivers. This is where many drivers find balance. Local routes usually mean you’re home daily, running deliveries within a city or metro area. Foodservice, grocery, beverage, spirits, and retail companies rely heavily on these drivers. The hours can be long and physically demanding, think unloading cases or rolling kegs down a ramp, maybe touching every case on your trailer to get it unloaded, but the advantage is being home each night. I think this may just be the most physically demanding position in the driving arena. Next up you have all the Specialty Driving tasks. Flatbeds, tankers, refrigerated units, oversized loads, and hazmat carriers all require special training and license endorsements. These jobs can pay a premium, but they also bring extra responsibility. Securing a load on a flatbed or hauling hazardous material safely takes a special level of focus and dedication to the trade. And we have Corporate Fleet Drivers too. Think of your big box chains and huge brands that are delivering their product and maybe to just their stores. Those companies run their own private fleets. These jobs usually come with stability, benefits, and predictable schedules. The company invests in its drivers, and drivers become part of the larger corporate family. Depending on the company, they may try and promote from within, train from other departments like the warehouse, production, or manufacturing floors. Some companies have great training programs! Cartage and Transportation Companies are popular with the more seasoned operators. These are the big carriers you see on the highway. They contract with shippers, moving goods for multiple clients. The advantage here is variety, you might haul something different every week. And the one I think most people think of when getting their commercial licenses are the owner operators. This is a whole different ball game. Owner operators own their own trucks and contract with companies to haul loads. Independence at its finest, but it comes with many potential risks like fuel, maintenance, insurance, and regulatory or compliance concerns and costs are all on the driver. For those with a business mindset, though, it can be rewarding. Now, I want to be honest with you for a moment. Truck driving is not just a job or even a career, it’s a lifestyle. And like any lifestyle, it comes with challenges. One of the first things going in, we need to understand the long hours and regulations. Drivers often work long days, and they’re bound by hours of service rules that dictate how long they can drive before resting. Managing that clock, finding safe parking, and still making delivery windows can be stressful. I had a friend last month trying to get back home on a Thursday. I forget where he was at on his hours, but he had to pull over in a parking lot and have his wife and kids come pick him up. He was just 34 miles from the house. Speaking of wife and the kids, we should mention the Time Away from the loved ones. For OTR and even regional drivers, being away from home is part of the deal. Missing birthdays, holidays, and family events is tough. It takes a strong family support system to make it work. And what about the Stress of the Road. Driving a truck isn’t just about steering a big vehicle. It’s about handling unpredictable traffic, weather conditions, I always think of the rains, high winds, snow and ice, then you have the tight delivery schedules, and sometimes unfriendly shippers or receivers. All those things can affect our pay! That stress adds up. Theres a physical toll also. You can be sitting for long stretches, odd and disrupted sleep cycles, and the challenge of eating healthy on the road all impact a driver’s health. Many drivers struggle with fatigue, back issues, or weight management. Oh, and Safety Responsibilities. When you’re hauling 80,000 pounds down the interstate, you’re responsible not just for your load but for everyone else on the road. That’s a huge responsibility that professional drivers take seriously. Shoot, they live by it. But there’s many rewards of a trucking career, or that’s one of my few opinions! With all those challenges I just mentioned, you might wonder why people would choose this career. I’ve asked several drivers just that over the years. You may remember way back in episode 22, Driving, Transportation, & Logistics Opportunities, let's see, when was that, February 23rd of 2017! That’s been a while. I’ll see about visiting with another operator in the next couple of months. Anyway, check out our interview with Ellie, and I’m sure her YouTube channel is still up as well. Ok, I got off track there for a bit, so, I think we were talking about some of the rewards trucking can bring us. I’ll pick back up with pay and benefits. Truck driving can be a solid paying career. Many entry level drivers start out making a good wage, and with experience, especially in specialized fields, pay can be very competitive. Add in benefits, retirement plans, and sign-on bonuses, and it’s an attractive package. The word I always hear when speaking with drivers as to the why they chose driving is Independence. Once you’re on the road, you’re your own boss in a sense. You’re trusted to get the job done without someone looking over your shoulder all day. Another big draw is seeing the country. Few jobs let you see as much of the country as driving does. From mountain passes to city skylines, drivers experience it all. A lot of drivers mention Ppride in the work. Drivers know that without them, the economy doesn’t move. That pride, being the one who literally delivers the goods, is a powerful motivator. I think another thing thought about is career progression. Many drivers move into or come from dispatch, fleet management, safety, or even logistics leadership roles. Driving can be a springboard into a long and varied career in transportation. This is an industry that’s changing and changing fast. Technology is huge! GPS, electronic logging devices or ELD units, and automatic transmissions have made the job more efficient, though some drivers miss the old-school feel of paper logs and manual shifting. The friend I mentioned earlier, he had to stop and log out due to his ELD unit. Some great technology is the safety and assist features today. Collision avoidance systems, lane departure warnings, and other driver, assist technologies are becoming standard. These tools help keep drivers safer, but they also require adaptation and use. There has always been a demand for drivers. The driver shortage is real. With retirements outpacing new entrants, the demand for qualified drivers remains high. That means job security and plenty of opportunities. So, where does all that leave us? Truck driving is a career filled with opportunity, pride, and independence. But it’s also a career that asks for sacrifice, long hours, time away from loved ones, and handling stress most people never see. During National Truck Driver Appreciation Week, let’s take a moment to thank the drivers in our lives and communities. Whether they’re hauling groceries to the local store, delivering building materials to a job site, or running freight across the country, they’re the reason the shelves are stocked, and businesses keep running. If a truck is slowing you down, or you’re having to wait in the parking lot for him or her to back their rig around vehicles and into an alley way, or there trying to merge in on an entrance ramp on the freeway, or, and especially, trying to change lanes in front of you, please let them, and appreciate them. To anyone out there considering driving as a career, know that it’s not just a job, it is a lifestyle. But if you’ve got the determination, the discipline, and the heart for it, trucking can take you places, literally and figuratively! And to all the drivers out there listening, a heartfelt thank you from warehouse and operations as a career. Your sacrifices don’t go unnoticed, and your hard work keeps America moving. Well, that’s it for today. Until next week, stay safe, stay focused, be productive, and let’s keep making it happen.
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Week 37 & Jobs
09/12/2025
Week 37 & Jobs
Here we are in week 37, about to end the 3rd quarter of 2025. I’ve always found this time of year to be an important part of the year in the light industrial fields. The kids just went back to school, people are starting to think about, and plan for the upcoming holidays. I noticed this week that jobs are opening up. Staffing agencies are flooding the social media job groups with ads, and all the major job boards are full of posted opportunities. I’m Marty, and I’d like to thank you for stopping in with us here at Warehouse and Operations as a Career for episode 331. We’ve had a lot of questions come up over the last several weeks regarding the series on job positions and tasks in the warehouse and transportation fields, and this week I believe I’ve lived through several of those scenarios. So today I’d like to walk through a few scenarios we could find in our jobs and how one may handle them. Some good and some bad, some the right way and some the lesser right way. Ok, where to start, oh, this one's good, and I hear about it almost weekly from recruiters or hiring agents. Scenario one. An applicant comes in for a face-to-face interview. I assume they’ve been seeking employment, and have invested time in looking at ad’s, been entertaining both phone interviews and driving out for interviews, anyway, now he or she has scheduled an interview with an agency. This person arrives. Parking, on the street, is congested, and there's pay meters. The individual comes in, registers, speaks with the recruiter and asks if you have to pay to park. The agent says yes, but you can park in the back for free. The applicant leaves, it’s assumed to move the car around to the back, however, they never return. Now, there's several things in action here. Possibly the applicant took the recruiters statement about parking in the back out of context or felt like it wasn't delivered properly. I don’t know. The agency, based on the resume, did have a position to offer. The qualifications were met, they had the work tenure and the experience the account was looking for. Why leave. Was it a communication issue? Looking for a new job is stressful, and we’re going to be anxious. But it’s a process, we have to take our time, take a deep breath and push through it. It’s hard but we can do it. Communication seems to be the hardest thing for us humans to conquer or overcome! Scenario two. Along the same lines but even more effort and time was put into this example. So, the candidate had applied online, had a phone interview and came in for a sit down interview. The recruiter visited with them, discussed the extensive equipment experience the applicant had and was quite impressed. The open position was explained to them, things like the hours and schedule, the pay, the job description, the safety policies, and expectations the customer had. The recruiter was so impressed that they reached out for an unscheduled PIT class to get them certified so they could start the following day. So, to recap, the prospect had about 30 minutes tied up on the phone interview, another 30 minutes of travel round trip, and about 45 minutes for the sit down. About 1.75 hours were tied up so far. The applicant was asked if a 9 a.m. class or a 1 p.m. class would work better for them. They opted for a 1 p.m. and it was scheduled. Well, 1p came, then 1:05p, then 1:10p. The trainer called and reported the individual as a NCNS. Now as a side note. The recruiter had reported to the facility manager and customer that, based on a successful PIT class, the position had been filled. It’s so important to communicate. I’m not sure what happened, but that's over two hours invested, and a job secured, just to walk away. I always think maybe the job just wasn't for them. Instead of burning our chances of getting another position with the agency, why not just be upfront and honest, if that was the reason. Do you think the applicant knew they weren't going to go to PIT or accept the job? Again, job hunting is stressful. But, now, this agency is off limits to us. And here’s another scenario. This is something we all need to realize. Whither we agree or disagree with it, its legal and your hiring agent will probably do it. Our social media. Let's be honest, our feeds are written for our friends. While you’re seeking employment, I urge you to clean it up. Locking it could even be worse for us. It's important to remember that our recruiter probably has over a hundred applicants to look at. If there's something on our page reflecting violence, alcohol, drugs, or even what we ourselves recognize as poor or questionable decision making, we will be skipped over. And if we’re honest, we know which post to hide for that week or two we’re looking for work. One guy told me that he posted nothing his grandmother couldn't see! If we’re going to leave something on there, we believe is funny, let's let the recruiter know its there, tell them I started to take it down, but I just think it's funny, it doesn't depict my beliefs. Communicate and share, I’ll leave it at that! What's another one, ok, I hear this one a lot. As we know, we’ve spent time on the job boards, did the phone interview, and had the face to face interview. Our work history is a little light in the warehousing field. We’ve worked in retail and at fast foods and want a warehouse job. We’re here and are being offered a GL position within a 30 minute drive from where we live. We’re offered x number of dollars an hour. We state that we can’t work for less than x number of dollars an hour. Now, lets reflect for a minute. We replied to an ad that stated the job description and pay rate. We’ve invested our time in the phone interview, where we could have brought up any pay rate questions or statements, sit through the in person interview without asking about it and bring it up once the job is offered to us. So some thoughts on this scenario. One recruiter had shared with me, a story where a person was offered x dollars an hour but stated they needed at least this amount per hour. They were asked, and why do you believe it should pay that amount. Now this is rarely going to happen but its our chance to at least share something about our experiences, our equipment use, our past accomplishments, anything to justify our ask. This recruiters applicant answered that its a living wage. Remember this was a GL position, a really good get our foot in the door job with a large corporation. These jobs are not necessarily long term careers. They are positions that can give us experiences to work towards those long term careers. There not built and structured for that. Anyway, I’m getting lost with opinions there. So this individual turned down the job. Didn't accept it until something better came along, or accept it and show the managers what a great employee they were. They just turned it down. I don't know what their responsibilities were, like rent, food, etc, but they obviously didn't have to have a weekly paycheck. I think some better communication could have helped us here, or at least a little better planning. Theres three or four scenarios that came up this week and each goes along with a question we’ve had over the last several weeks. Seeking a job is tough work. Having a job is hard work and can be frustrating to keep it. We all, or most of us anyway, are going to have to work until we can retire. And it's up to us to make sure we have the resources to retire when that time comes. I feel we alone own that responsibility. When I hear things like we’ve talked about today I wonder if those applicants we’re really needing a job. I mean of course they needed work, they wouldn't have invested the time otherwise. But I mean did they need a job. Like food on the table, gas or car money, a cool or warm place to sleep, and just spending money? I don’t know. But I know, what I described earlier wasn't the way to handle it, and it burnt a bridge that we may not be able to cross again. Share your thoughts on Facebook or X by using @whseops or on Instagram at waocpodcast and you can always email us at . I’d like to end by saying, whither you’re an applicant, production associate, lead or supervisor or an executive management team member, communicate, communicate, and communicate more. Tuesday, I had a young worker tell me that communication is growth. Let that sink in for a minute. Until next week please be safe as that's what leads to a long life.
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From Chain Hoist To Computer Chips
09/04/2025
From Chain Hoist To Computer Chips
Warehouse and Operations as a Career the podcast. Marty T Hawkins here. We need to get to a lot of questions being sent in regarding several of the positions we’ve been speaking on so I’ll try and get something put together in the next couple of weeks. I had to charge our equipment over at the distribution training center this week, so I thought of today's battery changers and how different the position is today, so let's talk about that for a few minutes. For electric powered industrial equipment, the battery changer keeps the heartbeat steady. Uptime, safety, and battery life all flow through this role. Over the past two decades, the job has shifted from heavy, manual swaps in a back room to a data-driven, safety-critical function that touches maintenance, EHS, and operations. Today’s battery changer is part equipment handler, part technician, and a lot of times, part systems operator. Twenty years ago, and thirty years ago for me, many facilities still used chain hoists and hooks to lift and place those 1,500–4,000 lb lead-acid batteries. A battery beam, In my humble opinion, in today's world, they should never be used! And the charging areas! Hydrogen gas from charging required ventilation, but controls were simpler, logging was paper-based; rotation was whoever grabs the next charged battery. Everyone required designated charging areas with ventilation, spill-neutralization supplies, and fire protection, but execution, well simply put it varied quite a bit. Later on came the, what we called, the push pull. Mobile and pallet-jack-mounted battery carriages with magnet or vacuum extraction reduced manual handling and sped change-outs to just a few minutes. Standard fit battery racks made working with the heavy batteries much easier and safer. Today the room is smarter. Battery room management systems (BRMS) and networked chargers track state of charge, temperature, rotation, and cool-down; visual cues tell operators which battery to take, protecting life cycles and eliminating guesswork. High-frequency (HF) chargers improve energy efficiency and support opportunity charging, reshaping shift patterns. In some fleets, lithium-ion packs and fast charging units can reduce or eliminate mid-shift swaps. I always felt like the beams were so dangerous to work with, and the push/pull attachment was efficient for its time but, well, with each of us equipment operators changing our own equipment I’ve got to be honest, we weren't really concerned with maintaining proper charging protocols. We wanted a hot battery and took one. Probably shortening the life of the battery by half many times! Back then it was a whooping. We’d have to align the truck, sling the battery, control that swing, mind your fingers and toes, and stick the landing perfectly. And that chain hoist, those slow gears. Today we can use a battery extractor/carriage, often mounted on a powered pallet jack, with a magnet or vacuum that grips and can push and pull the battery. Transfer happens across roller beds with stops at each point. Skilled placement is still needed, but the machine does the moving and muscle part. Newer extractors can get a battery changed in 3 to 4 minutes in the larger facilities Back then: we were supposed to use paper charts, what we charged and what we used. That was a pretty thin book! And an Equalize charge! I had a maintenance man who’d ask how my second shift could function without equalizing a charge. Now, BRMS/IoT displays indicate the one battery that’s fully charged and ready to be used and enforce the rotation. Computers and monitors flag missed equalize cycles and bad batteries, cells, or misreading units. And for maintenance & housekeeping! We used to wipe the tops, check all the cables, and keep the eyewash station from getting dusty. Today the battery changer monitors ventilation, the eyewash and spill kits, rack condition, and charger leads. He or she performs basic inspections, and issues or defects, reporting them immediately to the maintenance department. Back in the day I’d report that we did 20 changes last night. Now, KPIs include change-out time, wrong batteries used, charger utilization, battery temps, watering compliance, equalize usage, and preventative maintenance reporting. Today's systems make all this possible. And now you’ll see High-frequency chargers & opportunity charging. High frequency chargers deliver better electrical efficiency than the older type units and support opportunity charging during breaks, keeping trucks in service longer and reducing change events per shift. That maintenance guy I spoke about earlier would throw a fit if we ever plugged our pallet jack in at break or lunch! It used to be so bad on the batteries, but that was 20 and 30 years ago! There are some amazing systems out there now. Computerized racking, dashboards, data analysis on each battery, its charge and change history. Pretty much anything you’d ever want to know about it, and, how your associates are following your charging protocols. In many facilities, lithium-ion packs and batteries are being used. Less maintenance, no watering, and utilizing partial charging as well. Designated charging areas with ventilation, spill neutralization, fire protection, and protection for charging units are modern today. Eyewash/showers & neutralization stations are maintained well, and Lockout/Tagout or LOTO programs are built in, structured, and part of the programs. And then there's training beyond just PIT awareness, today’s changer needs training on chemical hazards, electrical safety around chargers, LOTO, and use of the room’s specific systems, those BRMS dashboards, HF chargers, extractor equipment. A few of the more important things considered today that may not have been considered several years ago that we now consider for the rooms and the position. Gosh, lets see, where do I start. The room layout & flow I guess. We want marked, dedicated aisles and striped parking lanes and where charger leads can be kept tidy and off the floor. Running over a charge terminal is the quickest way to upset that maintenance guy! We need to install roller stands at consistent heights, and an easy way to document any components like magnets and vacuums, or terminals, maybe something linked to our warehouse management systems. And of course, ventilation in the room that keeps any gases low during charge and equalize cycles. I think all the new systems are great in helping to Take-the-right-battery every time by being system directed. No more I’m taking this one! The maintenance guy loves how they help Equalize on a proper schedule that the BRMS or charger system directs and records our compliance! The battery changer handles all the maintenance basics too. Watering programs, keeping the tops and vents clean, all the corrosion control And then they oversee the metrics, things like, Change-out cycles, battery/charger utilization; temperatures, oh and the room 5S scores; incident/near-miss rate opportunities in his or her charging room The job has moved from a no skill or training position that all associates may have performed to a more skilled and trained position, with responsibility and accountability. We have Hands-on skills, equipment operation, alignment and transfer procedures, connector etiquette, hose and vent cap checks, housekeeping. And reading charger displays, understanding BRMS, and all the alarms, and we’ll learn and use basic data entry. And of course, safety. Using the correct PPE’s, acid handling, spill response, eyewash usage and procedures, our LOTO rules, and proper and required ventilation. Where can this position take us? Senior battery technician, maintenance tech, energy/charging program lead, EHS coordinator, or facilities or operations roles. As fleets digitize, the best battery changers become the room experts, people who speak the language of both uptime and safety. The battery changer’s work is still about getting the right power pack into the right truck at the right time and safely. What’s different now is our toolkit, the engineered extractors, roller racks, HF chargers, and the workflow with system driven results, and the responsibility of owning a safety-critical, analytics driven assisted processes. Imagine what the next 5 to 10 years are going to bring us! We’ll theres a bit on the battery changer position. Please send us a message through our Facebook or X feeds using @whseops or comment on instagram at waocpodcast, even go old school and send me an email to . If you have a position you’d like to know more about, ask away, and I’ll find someone to help us learn about it. Until next week, be productive and be safe in all you do, on the job and at home.
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The Driver Helper
08/28/2025
The Driver Helper
Hey everyone, Marty here with Warehouse and Operations as a Career. As we continue our series on job descriptions, task, and their opportunities, I thought we’d stick with transportation as a topic. Tonight, I want to dig into a position that doesn’t always get the spotlight but is absolutely critical across several industries, the driver helper. It’s one of those roles that can look a little different depending on where you find it: the moving industry, the furniture world, beverage distribution, and foodservice distribution to name a few. But no matter where you’re starting out, it’s a position that teaches you the fundamentals, sets you up for growth, and can really be a gateway to a rewarding career. So, what’s a Driver Helper? Well, it’s someone who works alongside a driver to make sure deliveries are completed efficiently, safely, and often with a bit of customer service thrown in for good measure. The driver is responsible for the vehicle, the route, and the delivery paperwork, but the helper? They’re the hands, the muscle, and sometimes even the face of the company on the customer’s doorstep. It’s a role built on teamwork too. A good driver and helper pair up like a well-oiled machine, each knows what the other is doing, they split the work, and they get those deliveries done. Now, let’s start with the moving industry. Think about it—when you’re moving from one house to another, or when a business relocates, it’s the moving crew that shows up. The helpers are the ones carefully carrying furniture, boxes, appliances, and loading or unloading the trailer along with the driver. He or she is also in charge of the paperwork, any manifest or paper work and knows the directions! A few tools of the trade would be, dollies and hand trucks. We’ll be talking about several different types of dollies and hand trucks today with each industry’s take on each model. A moving dolly is typically a square platform with 4 caster wheels on it, where you can lay an item on it, office cubical, household item, bulky item and such, and roll it around, or use it to ease something around a corner. They may also use a hand truck with a wide upright on it with a rachet belt on it, it’ll hold things against the frame. Think of things like a refrigerator or desk credenza. Other typical tools are furniture pads and straps, shrink wrap, tie-downs, and sometimes ramps, but more often a box truck with a tommy lift on it, which is a hydraulic liftgate, a device that lifts heavy cargo into or out of a box truck or trailer. Helpers here learn about proper lifting techniques, weight distribution, and packing skills, because if something shifts or gets damaged, the whole company hears about it. From helper, you can move into being a lead mover, then into a driver role. Many who start as helpers in this industry eventually earn their CDL and become household movers or even owners of small moving businesses. It’s a great spot to learn both the physical side of the job and the customer service side. Now, let’s shift into the furniture and appliance industries. Similar, but also a bit different. Here, the deliveries are often to the customer’s home or sometimes into office spaces. Think couches, tables, desks, beds, washers, dryers, and refrigerators and freezers. Here we’ll use those furniture dollies, straps, and sliders. We’ll also have and know how to use tools for assembly or disassembly. Think wrenches, drills, screwdrivers, dryer vents, ice cube water lines, stuff like that. We’ll need a little training on handling bulky but fragile items, no one wants a scratch on their brand new dining table. It’s a bit more of a team effort, we’ll work closely with the driver. What makes this industry unique is the customer interaction. You’re not just dropping off a package at the door—you’re inside the customer’s home. That means training in professionalism, communication, and respect for someone’s space. Helpers here often learn to assist in assembling products, which gives them additional skills. Here, from helper, you might move into driver, storage supervisor, or even customer service and sales. A lot of furniture companies like to promote from within, and that hands on experience with the product makes you valuable in roles beyond just delivery. Now, let’s get into the beverage distribution world, one of the most common places you’ll find driver helpers. This is the guy or gal riding shotgun with the route driver who’s delivering sodas, beer, or water to convenience stores, restaurants, or grocery chains. And each one of those end users bring unique differences and challenges along with them. These Two-wheelers or hand trucks are a bit different. The frames are going to be a little narrower, the blades will be a bit longer and thinner, for scooping stacks of cases. This industry may also use lift gates. Sometimes special equipment for moving kegs safely. Depending on what there carrying and where there delivering you may see those truck mounted forklifts, sometimes called piggyback forklifts, and I’ve heard them called spiders, and a moffett. Moffett is actually a well known brand name for this type of forklift We’ll want and need a little training in handling cases, stacking, and rotation of product. And I want to throw in, since we mentioned a piece of powered equipment, to never touch or get on a piece of equipment you're not trained on and certified to operate. This is physical work—cases can weigh 30–50 pounds, and kegs even more, and helpers may move hundreds of cases in a shift. But it’s steady work, and it teaches you about time management, route efficiency, and merchandising. Again, teamwork and customer service come into play with this position. A beverage helper might work into a route driver position, then into route sales, and even into supervisory or merchandising roles. It’s one of those industries where the helper role is really seen as a steppingstone. Many distribution companies even design it that way, you start as a helper, you show up every day, and when the company has an opening, they’ll put you through CDL school and you’ll have your own truck, routes and customers. And now let's talk about the foodservice distribution driver helper. These helpers will be using ramps or lift gates as well, two-wheelers or hand trucks, breakdown hand trucks, hand trucks with brakes even. Maybe even small electric pallet jacks, designed to move around in the back of trailers, and run pallets on the delivery dock at hotels, hospitals, or on sidewalks at restaurants, schools, and nursing homes. Rolling carts can be used for things like breads and packaged products. Foodservice deliveries can be one of the toughest helper jobs physically. These deliveries can be hundreds of cases per stop, often down ramps, through kitchens, or into storage rooms. Helpers learn quickly about organization, safety, and efficiency. Here again, helpers often become drivers. But from there, opportunities branch out, into warehouse, routing and dispatch, even into management. So across all these industries, what’s common? Of course safety training. Proper lifting, PPE, hydration, and knowing your limits. Equipment use. Hand trucks, dollies, straps, lift gates, ramps. Customer interaction. Whether you’re in someone’s living room or a restaurant’s back door, you’re representing the company. Oh, and time management. Routes are tight, schedules are strict. Helpers learn to hustle without cutting corners. Many companies also provide training in ergonomics, defensive driving awareness, and even customer service workshops. Now, let’s talk about where this role can take us. Being a helper can be the first step toward a CDL license. Many companies want to promote helpers into driver positions because they’ve already proven themselves. It’s easier to invest in someone who knows the product, the job, the routes, and the customers. Helpers often move into warehouse roles like loader, unloader, or selector. Routing and dispatch positions. Sales and merchandising for beverage and foodservice industries. Supervisory or lead roles, eventually moving up into management. I’ve seen helpers go from pushing a two-wheeler of soda cases to becoming route supervisors, distribution managers, and even regional VPs. That’s the power of starting in the trenches, you know the work, and you earn respect along the way. The Driver Helper role might not sound glamorous, but it’s the kind of position that teaches you discipline, teamwork, and grit. You’ll learn tools, customer service, and efficiency. And if you stick with it, show up on time, and give it your best, it can absolutely be the launchpad to a long and rewarding career. So, whether you’re helping a family move across town, delivering a new sofa, stacking cases of soda, or running foodservice deliveries, remember, helpers today can be drivers, leaders, and even executives tomorrow. Well, we could go on for another hour talking about the driver helper positions, and transportation as a whole. But I need to get back to work! Thanks for stopping in again today and I hope you make it again next week. Until then, keep the freight moving and be safe out there.
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Wheels-Waves-Wings
08/21/2025
Wheels-Waves-Wings
When we talk about logistics, warehousing, and distribution, transportation is the vital link that keeps everything moving. Without trucks on the road, vans on the streets, and skilled professionals planning routes, freight doesn’t move, and shelves don’t get replenished. While warehouses store and organize, transportation makes the connection to customers, businesses, and ultimately, our communities. And just like warehouses, the transportation industry offers a wide range of careers, from entry-level roles to executive leadership, each critical to the supply chain. It was pointed out to me last week that a career in the transportation field was just as worthwhile as warehousing. And I couldn't agree more. Look around the room you’re in. Unless one of the kiddos or grandma made it it’s been hauled by a truck at some point. Maybe even after a ship’s brought it over across the seas and oceans. I’m Marty T Hawkins with Warehouse and Operations as a Career and today let's talk transportation. One of the most visible and recognized roles in transportation is the over-the-road truck driver. These are the men and women who move goods across states, sometimes coast-to-coast, hauling everything from dry goods and produce to automobiles and hazardous materials. Everything. OTR drivers keep America’s economy flowing. Without them, manufacturers can’t get raw materials, and stores can’t stock products. They often cover thousands of miles a week, keeping supply lines open 24/7. So, what does it take to be an OTR operator? Long haulers are a special breed. I tried it for one trip, 13 days once. When I got back to Texas I found a warehouse job. At the time I wasn't ready for all that responsibility. You are the president of the company once you leave the dock, and everyone holds you accountable for everything! No, seriously, I respect every man and woman driving the nation. It is an awesome career and can present us with an unbelievable career path. Many OTR drivers start with company sponsored training programs or independent CDL schools. From there, they might progress into specialized hauling, flatbed, tanker, refrigerated trailers or move into local driving as their lifestyle changes. Eventually, some become owner-operators or even transition into dispatching and training roles. At the other end of the spectrum are delivery drivers, often working with smaller trucks or vans. Think about the rise in e-commerce, companies like FedEx, UPS, and Amazon rely heavily on delivery drivers to get packages directly to the consumer’s door. These drivers represent the “last mile” in logistics, completing the chain from warehouse to customer. They are often the only face us retail customers see, making professionalism and customer service just as important as safe driving. A quick side note. I was asked last month if the gig work or gig driver should be considered a driver. You know, like food delivery services, and ride sharing. My answer was definitely. They pick up a product, are responsible for getting it safely to its final destination, they drive the roads, are out in the traffic, and, the way I understand it, is, they have regulatory obligations and are considered professionals. Even though they are using a standard license or class C here in Texas, well, maybe some services or trucks may need a class B license due to weight, ok, I’m getting way off topic here. Where was I going, oh yeah, We were talking about the delivery driver. Just like all kinds of drivers, customer service skills are there number 1 needed skill, after safety of course. Being friendly, professional and a great communicator goes a long way. Physical fitness is important too, since deliveries may involve heavy lifting, stairs, and multiple stops each day. Delivery driving can be a steppingstone to supervisory roles or even route planning positions within your organization. With the growth of same-day and next-day delivery services, demand is steady, and opportunities are there. Similar to delivery drivers but with a more predictable and repetitive schedule, route drivers often handle things like beverage delivery, my personal favorite, food distribution, retail and chain replenishment. They visit the same clients regularly, delivering products and sometimes handling returns or collections. Route drivers are some of the best obstacle drivers there are. Navigating a large van, or 36 foot trailers, or a 48 or 53 ft trailer around parking lots and alleys or around cars, a true art form in my humble opinion! Now these drivers build long-term relationships with customers. And they ensure consistency and reliability in their customers delivery schedules. Route drivers have to have strong time management and problem-solving skills, as routes can change due to traffic or customer needs. Route drivers often progress into route supervisors or other transportation roles. I had several drivers move into sales oriented roles, given their close customer interactions. We talked about this in a recent episode but it’s important to mention again as I think it is a great career path. Behind every driver is a dispatcher, that person making sure loads are assigned, routes are scheduled, and customers are updated. Dispatchers are the communication hub between drivers, customers, and management. The dispatch can be a gateway into operations management, logistics planning, or fleet supervision. Ok, what else is out there. Without well-maintained vehicles, the transportation system will grind to a halt. Diesel mechanics and fleet technicians are essential to keeping trucks, trailers, and delivery vehicles safe and operational. They help prevent breakdowns that can delay freight and ensures our vehicles meet safety standards. I can think of 6 drivers that moved into the fleet maintenance side of our facility and went on to careers they loved. Many mechanics advance into shop foreman or maintenance manager roles, and some eventually run their own repair businesses. And we’ve got to mention the Safety and compliance position. Transportation is one of the most regulated industries there is, and for good reasons. Safety and compliance roles ensure drivers, vehicles, and companies follow DOT rules, hours-of-service limits, and workplace safety standards. They help to prevent costly fines and accidents, protecting us drivers, our cargo, and the public. And as with most all safety or compliance skills, one will need knowledge of federal and state transportation regulations. Have attention to detail traits and a proactive approach to safety. And we’ll have to have strong communication skills for training and coaching drivers. Compliance specialists can move into risk management, safety director positions, or broader human resources and operations leadership roles. And it’s important to remember that not all transportation careers are behind the wheel. Freight brokers and logistics coordinators are middlemen who arrange shipments between carriers and shippers. They help shippers find trucks and carriers find freight, optimizing efficiency. They negotiate rates and solve problems when things do not go according to plan. To some degree they have to have a touch of Sales and negotiation skills in them. And they have to have an understanding of freight markets and pricing. You can’t be successful in this role without strong organizational skills. This task can grow into brokerage or third-party logistics (3PL) roles, sometimes even opening their own firms. Many transportation jobs overlap with warehousing. We’ve talked about these but I wanted to mention them real quick. The yard jockeys move trailers around distribution centers, load planners optimize shipments, and inventory coordinators ensure product is ready for pickup. These hybrid roles are critical for keeping freight flowing seamlessly. Like warehousing, technology is reshaping transportation. GPS tracking, electronic logging devices or ELDs, and route optimization software are now standard tools. These tools are creating new opportunities in transportation IT support, data analysis, and systems management. All these are fascinating careers. One of the most important considerations in transportation careers is lifestyle. OTR drivers may be away from home for weeks at a time, while delivery and route drivers are usually home nightly. Dispatchers and mechanics work more traditional schedules, though emergencies can, no, I’ll say, add unpredictability to our schedules. The variety means there’s something for everyone, from those who thrive on independence and travel to those who prefer a steady routine close to home. Transportation isn’t just about entry-level driving jobs. With experience, professionals can grow into, Fleet Managers overseeing dozens or hundreds of vehicles. Operations Managers, running the daily transportation functions of a company, to Directors of Logistics, being over large regional or national supply chain networks, to Executive roles like VP of Transportation and Logistics driving strategy, innovation, and profitability or beyond. And transportation careers don’t stop at the city limits or even national borders. For those who want to advance and explore the international side of logistics, there are important opportunities across the oceans. Many professionals start as truck drivers, dispatchers, or warehouse associates and eventually move into roles that coordinate global freight. We recently mentioned a few of these, lets see, what episode was that, I think it was episode 323 where we talked about the global supply chain so I won’t rehash a lot of these but, hey, were talking about transportation so, I’m going to include the highlights! A fascinating life can be in the Ocean Cartage and Shipping Lines industries. Ocean cartage refers to the movement of freight by ship, usually large, containerized cargo that travels between continents. Think of the massive container ships docking at ports around the world. We could be ocean freight coordinators, vessel operators, and maritime logistics specialists. We’d need knowledge of international shipping laws, port operations, customs compliance, and scheduling of course, but imagine living in and working all over the world. Port and Terminal Operations is another strong industry where transportation is concerned. Ports are complex hubs where ocean freight is unloaded, inspected, and transferred to trucks, trains, or warehouses. Port operations managers, crane operators, yard planners, and dock worker are always needed. And these are great get our foot in the door tasks. Lets see, just one or two more, oh, here’s a good one. Freight Forwarders and Customs Brokers. They act as the go-between for shippers and carriers, arranging the movement of goods across borders and ensuring all customs paperwork is correct. These are very interesting careers, we’ll need a strong understanding of international trade agreements, documentation, and tariffs of course. Many freight forwarders begin in domestic brokerage or warehouse based export/import roles before moving on to international freight. Just like ocean freight, air cargo is another area professionals can grow into. Air cargo agents, airline freight coordinators, and international logistics planners. Many start in domestic trucking or warehousing before transitioning into airport based freight operations. Just like in warehousing, the opportunities for growth are real for those who commit to learning, safety, and professionalism. So, just like in the warehouse, the opportunities in transportation are endless. Whether you want to be behind the wheel, turning wrenches, solving problems as a dispatcher, or managing international freight across oceans and air, there is a role for you. And the best part? This industry rewards experience. If you show up, do the job, and learn along the way, there’s no limit to how far you can go. That’s the transportation side of our world, and I hope it gives you a sense of just how many doors are out there to walk through. From the first mile to the last mile, and even across the seas and air, transportation is full of great careers. Thanks for riding along with me today and thanks for the emails, thoughts, and suggestions and please keep them coming. If you haven’t reached out, send us a message to , share something with us. Until next week, stay safe, stay focused, and keep your career moving forward.
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An AMA and The Baler
08/14/2025
An AMA and The Baler
Here we are in the middle of the 3rd Quarter already. Schools are starting back up here in the states, the summer vacations were great, visiting with all the friends and family was a bit exhausting and everyone's getting ready for that final push through to the holidays next quarter. I mention all that because this is a unique time of year regarding employment, careers, and opportunities in our light industrial industry. Production plants are wrapping up the Christmas runs, the manufacturing arena is resetting for the next year, and distribution centers are running full bore again. The kids are back in school and we all are ready for the sprint to the end of the year! I’m Marty, and I’d like to thank you for stopping in with Warehouse and Operations as a Career today! We’re going to continue with our Job Description or Warehouse Positions series, but I wanted to take a few minutes and get a few of your questions answered. Going forward we’ll throw in an AMA segment every once and a while, an Ask Me Anything minute or two. It’s so cool to review all the thoughts and ideas being sent in every week, and please keep’em coming! Speaking of questions. Someone asked about the baler in the warehouse, lets see, this came from Valeria in Spokane Washington. Today we’ll get that explained and try and gather up some answers to a few other questions as well as speak to the unique time of year it is! Let's start the episode off with a broad question from Malone. Malone asked why attendance is such a big deal. She is working, or was working, her first warehouse job. Her background was in the food service industry. Her struggle point was why is tardiness and the occasional call in treated like the associate doesn't want the job or that they don’t care about the company. She stated her restaurant employers understood employees better. Retail and restaurant, even fast food and convenience store jobs are great and all of them can make great careers as well. Their management positions can be quite lucrative. And yes, they can be a bit more lenient than the manufacturing, production, and distribution jobs. Its not a difference in the managers or the bosses, its that the responsibilities, regulatory concerns, the workplace environments and the dangers that are present in so many more ways. If we’re late for our department startup meeting we may not be able to work our shift. That’s where we’ll learn about our day, our KPI’s, our production needs, the shifts expectations, and any safety related concerns for the day. That meeting, depending on the job, may be required by some agency, our handbook may stipulate the meeting to be mandatory. You can imagine if your manager had to cover the same speech three or four times as people straggled in. Yes, the occasional tardy should be worked with by our employer. Things like traffic, wrecks, and congestion can happen to us. Thats why it's important for us to make it the exception and not the rule . You may have heard me, and I always get reprimanded when I say it, that our warehouse careers are like being in the major leagues, or in the big’s! Not that the jobs are better or more prestigious, but that, or I feel that, there's more responsibility and yes, more growth possible in our industry! I’ll get a few emails about that statement! Our industry doesn't let NCNS’s slide, the leave earlies and coming in lates don’t work. Our industry has production needs to be met. Safety concerns that need full time focus. A commitment to excellence if you will. I hope that answered Malones question. Attendance is paramount in our industry. Ok, which position are we discussing today, let's talk about that piece of equipment that’s often tucked away in a corner of the warehouse, but plays a big role in both cleanliness and cost savings, the baler or compactor. If you’ve worked in a distribution center or large warehouse, you’ve probably seen one. Big, boxy, and maybe a little intimidating, these machines handle our leftover cardboard, plastic shrink wrap, and sometimes other recyclables. A baler is a machine that compresses recyclable materials like cardboard or plastic film into dense, stackable bales. These bales are then tied off with wire or plastic strapping and can be easily moved with a forklift or pallet jack. Now a compactor works kind of the same way, but instead of creating bales for resale, it compresses waste materials into a container for disposal. In some facilities, both functions are combined in one position. The primary purpose is to reduce the volume of waste materials. Loose cardboard or plastic can take up a massive amount of space in a dumpster or recycling area. By compressing it, we not only keep our docks and aisles clear, but we also reduce hauling and disposal costs. In the day-to-day flow of warehouse operations, we generate a surprising amount of packaging waste. Palletized goods arrive wrapped in layers of stretch film. Products often come in bulk cases packed inside cardboard boxes. Pallets of small items may have multiple layers of protective packaging. Without a system to manage all this plastic and cardboard, it would quickly pile up, create clutter, and become a safety hazard for the team. Your facility we may have a sanitation department that separates and brings us cardboard and plastics to bail. Here’s how the process typically works. Sanitation, us, or associates gather empty boxes and plastic wrap at workstations or at collection points like at the end of aisles or the end caps. Then the waste is transported to the baler/compactor area, often using rolling carts, bins, or cages. I’ve seen some great wire cages created for the plastic and cardboard slipsheets. So how does this monstrosity work? These matchings can be big and quite intimidating! As the bailer or compactor agent, we’ll open the feed door and load our material into the chamber. The door is big, thick, and heavy. You’ll notice the large locking hooks that secure it. This door can be dangerous if not locked properly. We need to stack the waste in layers to help the machine create a uniform, dense bale. Once enough material is inside, we’ll secure the door back in place and engage the compaction cycle. The hydraulic ram compresses the material, reducing it to a fraction of its original volume. When the chamber is full and pressure can’t compress further, the machine signals that the bale is ready. We’ll thread baling wire or plastic ties through the little pre-cut slots to secure the bale. Once we tie off the wire or crimp the ties we’re ready for the machine to eject the bale onto a pallet where we’ll haul it off or have a forklift operator haul it and stage it for pickup by the recycler. Why did facilities create this position you may ask. Couldn't everyone just use the baler when necessary. Absolutely, and some facilities may train several people on how to use it. Like many other tools or machines in the warehouse the baler can be a dangerous machine, its under immense pressure when compacting. And like many of the others, when operated properly its safe and a great tool for us. Its use offers several advantages. Lets see, I made some notes here. Space Savings, cardboard and shrink wrap can take up huge amounts of space if left loose. A baler reduces that volume dramatically, keeping floors and dock areas clear. Safety Improvements, loose materials on the floor are tripping hazards, especially those slick plastic slipsheets. And stacks of uncompressed cardboard can tip over and block doorways or exits. Keeping materials contained improves housekeeping and reduces potential OSHA violations. And we can't overlook the environmental impact. Recycling cardboard and plastic reduces landfill waste. Many companies use their recycling programs as part of sustainability initiatives, which is increasingly important to customers and corporations. And then there's the revenue from recyclables. Baled cardboard and plastic film can be sold to recycling companies. Prices vary, however larger facilities can generate thousands of dollars annually from these sales, easily offsetting the operational costs. Lower Waste Hauling Costs is another huge advantage for facilities that pay by the dumpster or by the haul, compacting means fewer pickups, saving on fees. While the benefits are clear, and I briefly mentioned it earlier, balers and compactors are also extremely dangerous if used improperly. We have to keep in mind things like crushing hazards: The hydraulic ram exerts tremendous force, enough to crush materials into dense blocks. That same force can cause severe injury or death if a person’s hand, arm, or any part of their body is inside the chamber during operation. We can’t get tangled up either. Loose clothing, jewelry, or long hair can get caught in its moving parts. Bales can weigh hundreds of pounds. If improperly tied or ejected without care, they can fall and cause injury. Performing maintenance or clearing jams without shutting down and locking out the machine is a leading cause of compactor-related injuries. Lockout and tag out. The big one for me is untrained associates operating the machine increases the risk of accidents. As you’ve learned here at WAOC, never touch or even get close to a piece of equipment or machine that you haven't been trained on and certified to operate. Your facility should require that all baler and compactor operators be trained and authorized to use the equipment. Safe practices include: Our training of course should cover the proper loading, operating, tying, and ejecting procedures. PPE (Personal Protective Equipment), gloves to protect hands from sharp edges on cardboard or metal ties. Safety glasses when cutting or tying wire. Steel-toed shoes for protection from the heavy bales. And people, never bypass safety devices. Most machines have interlock switches to prevent operation when doors are open. Never override or disable these features. Clear communication is a must, see how I through that word in there again. If multiple people work around the baler, operators should signal before starting a compaction cycle. And proper material handling is important. Never put non-approved materials in the baler (e.g., metal, glass, hazardous waste). Load evenly to prevent jams. And remember your Lockout/Tagout training, always shut down and lock out the power before performing any maintenance or clearing jams. The baler or compactor position may not be the flashiest position in the warehouse, but it’s a vital one. Poor baler management can cause clutter, reduce safety, and slow down operations. A good operator keeps the whole recycling process running smoothly. The baler or compactor is one of those behind-the-scenes machines that keeps a warehouse efficient, safe, and clean, while also adding a little extra revenue to the bottom line. But it’s also a machine that demands respect. Proper training, adherence to safety procedures, and an understanding of its role in the bigger picture of operations make all the difference. So next time you pass by that big machine in the corner, you’ll know it’s doing more than just crushing boxes! Ok, I’ve got to get back to work myself now. If you enjoyed todays talk please urge your friend to check it out on there favorite podcatcher and send them over to our Facebook and Instagram pages using @whseops and send us an email to with an idea or two. Have a great week, be productive, be on time, and be safe in and out of work, the family is waiting at home for us.
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The Floor Scrubber & Setting The Plate
08/07/2025
The Floor Scrubber & Setting The Plate
Welcome back to another episode of Warehouse and Operations as a Career. I’m Marty, and today we’re going to shine a well-deserved spotlight on a role that might not always get the recognition it deserves—but one that most large warehouses relies on. We’re talking about the floor sweeper/scrubber, the man or woman behind that buzzing machine who glides through the aisles after a long shift, preparing the warehouse for the next wave of productivity. This is the associate who wraps up the day with a purpose. And believe me—there’s a lot more to their job than just cleaning the floor. Now, if you’ve worked in a warehouse environment, you’ve probably heard the familiar hum of that ride-on or push behind scrubber making its rounds toward the end of the shift. It’s almost like a signal—it tells you the day is coming to a close. But this role isn’t about appearance or a shiny floor for looks. The sweeper/scrubber operator is often the final quality control point, an unsung hero focused on safety, cleanliness, and setting up the next team for success. Let’s talk about what they actually do for a minute. This position, as all positions really, will vary from facility to facility, but here’s a universal list of responsibilities: First up we’ll be operating the floor sweeping and scrubbing equipment, both walk-behind and ride-on, to remove debris, dust, liquid, and residue from floors. And it’s our job to inspect the facility floor for hazards, such as broken pallets, loose shrink wrap, fallen products, or other trip and slip risks. We’ll need to clean up spills that might have occurred during shift operations—think oil, water, broken product, or even battery fluid in some facilities. I mention battery fluids because just this week I had to do a little boil over clean up, well not really boil over, more like over fill, with some baking soda myself. I’d like to take this moment to point out that you need to be trained on how to clean up and dispose of any chemical before touching it period. Lost my place, where was I! Lost my train of thought. Anyway, it’ll be our job to empty and refill tanks with clean water and cleaning solution, disposing of dirty water in designated areas. Clean and inspect the machine, bristles, squeegees, and water tanks, ensuring it's operational and ready for the next shift. And we’ll need to be careful with the squeegee blades, those little strips of rubber are expensive! And as always, the paperwork is always important. We’ll need to document or report safety hazards, such as broken dock plates, loose floor tiles, cracks in the concrete, or equipment leaking on the warehouse floor. This person has their eyes on everything, and that gives them a unique perspective. Here’s something I learned early in my career: how a shift ends has a direct impact on how the next one begins. If you walk into a warehouse that’s cluttered, sticky, and scattered, you immediately feel rushed and frustrated. Your pace is off. You're reacting instead of performing. And anytime you're reacting your loosing productivity. But when you walk into a freshly cleaned, reset warehouse? It feels like your part of something organized. It sends a message: We care about this place. We care about the people who work here. We’re ready to succeed. Or that’s how I felt after climbing down off of my Tenant scrubber a number of years ago! As many of you know I was in the food service distribution arena for about 24 years. There’s a term I love: “setting the plate.” Ever heard it? It comes from the culinary world. In a professional kitchen, setting the plate means prepping everything for the next cook. It’s a sign of pride and respect—making sure your workstation is clean, your tools are ready, and your ingredients are stocked so the next shift can come in and do their job right. In the warehouse, setting the plate means doing your part to prepare the environment for success. Clearing aisles, wrapping leftover pallets, disposing of trash and debris, plugging in equipment, sweeping under racks, and reporting anything that’s broken or unsafe. And at the heart of that culture is our sweeper/scrubber operator. Think about this: the sweeper/scrubber goes everywhere, they touch almost every inch of the warehouse floor. That makes them the last set of eyes before the next shift comes in. They notice things others miss. That forgotten pallet in Receiving that’s been sitting there for hours, the oil leak near Door 12, a busted case of yogurt in the corner of the cooler, and that loose dock plate up front. They’re not just cleaning, they’re assessing, preventing, and protecting. I’ve always thought of it as a bit of a safety role as well. A clean floor reduces, slip and trip hazards, getting rid of debris that causes damage to wheels or jacks, obstructions that slow down productivity, and in a food production area foreign materials that could contaminate food-grade products. In food storage or cold storage environments, this job is critical. Sanitation isn't just a nice to have task it's a regulatory necessity. I’ve seen entire trucks delayed due to unsanitary floor conditions. And I’ve seen accidents occur because a driver hit a patch of spilled product that should’ve been flagged hours earlier. This role is on the frontlines of injury prevention. The best floor scrubber operators I’ve worked with understood their value. They knew their role was about more than just cleanliness. They were a part of the rhythm and flow of the operation. This position works closely with almost every department as they wrap up their tasks. Like Forklift drivers to avoid traffic, loaders to clean docks after trucks depart, inventory teams to alert about product out of place. They were trusted. When a supervisor needed an end-of-day walk-through, they’d often check in with the scrubber operator first: “How’s the floor? Anything we need to address?” Same with the safety department, they’ll check in to get our final thoughts. I’ve gotta be honest though, this isn’t the most glamorous job in the building. It’s dirty. It’s physical. It’s repetitive. But here’s what separates a good warehouse from a great one: In great warehouses, every role is respected. The scrubber operator is valued, listened to, and supported. They’re seen as part of the team, not someone just doing “the dirty work.” And for all you young leads and supervisors out there. When you give someone ownership over a task, something amazing happens. They take pride in their work. They go the extra mile. They become the person you can count on. I once had a young associate tell me, “I’m just the sweeper.” And I stopped him right there. I said, “You’re the final defense line before our product hits the dock. You’re the first person who notices a problem before it gets out of hand. You’re the reason the next shift can walk into a clean and safe environment. Don’t ever say you’re just the sweeper.” Because truthfully, without this role, things fall apart. And here’s the kicker—this job is often a stepping stone. I’ve seen sweepers move into, inventory control because they knew the floor layout better than anyone, Safety teams because they had the eye for detail, Maintenance, Shift leads as well If you’re listening and working this role right now know this, your job is valuable and can absolutely be a launching pad into more advanced positions. Let me leave you with a few quick takeaways or thoughts I had when working the scrubber. Walk the area first – Identify obstacles, debris, or spills before getting started. I learned this the hard way, you’ll get tired of climbing up and down off the thing! Don’t rush, speeding through the job leaves streaks and misses some of the yucky stuff. Maintain your machine – A dirty squeegee or clogged filter makes the job harder and less effective. Report issues immediately – You’re the eyes of the floor—your feedback matters. Take pride in your work – You’re contributing to the success of the shift. The order selectors and forklift operators will love you for a job well done! And for you Supervisors. Recognize the importance and value of the role, celebrate a well-cleaned floor and safe handoff. It’ll contribute to your productivity and thru-put. Give feedback and support – Ask scrubbers what they’re seeing out there. Rotate training, let others learn this task, it builds respect and teamwork. You can pair it with responsibility. Include end-of-shift checklists and safety reporting. Promote from within, keep an eye on your scrubber operators, many may have leadership potential. When we talk about setting the plate for the next shift, we’re really talking about respect, professionalism, and teamwork. A clean floor might seem like a small thing. But in our world, where the doors have to get opened and closed, space is limited, and safety is everything—it’s a big deal. So to all the floor sweeper/scrubber operators out there, I’m saying thank you. You’re not just cleaning up the mess. You’re setting the stage for the success of the next team. You’re closing out the shift with dignity and care. And you're making it possible for others to walk into a workspace they can take pride in. And that, my friends, is what being part of a true operation is all about. Until next week, stay safe, stay sharp, and don’t forget to set the plate.
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Inbound Dispatchers and Outbound Dispatchers
07/31/2025
Inbound Dispatchers and Outbound Dispatchers
It’s week 31 of 2025. Welcome back to Warehouse and Operations as a Career, I’m Marty, and today we’re diving into two important yet often misunderstood roles within the warehouse world—Inbound Dispatchers and Outbound Dispatchers. Now, if you've worked in a distribution center, chances are you've interacted with one or both of these dispatch teams. But for those new to the field—or maybe just curious about how the flow of goods really works behind the scenes—today we’re going to shed some light on how these roles function, how they differ, and why each one is vital to keeping operations smooth and efficient. Ok, let’s break it down. Lets start off with the inbound side. Inbound Dispatchers are the coordinators of the incoming chaos. They manage freight coming into the warehouse—be it raw materials, finished goods, or vendor-supplied inventory. Their job begins well before the truck ever backs into a dock door. There responsible for all the: Freight Scheduling: They coordinate with vendors, suppliers, and transportation companies to schedule delivery appointments. This isn't a simple calendar task—it involves prioritizing freight based on inventory needs, product shelf life, dock availability, and labor schedules. Working with Receivers and Unloaders: Inbound Dispatchers are in constant contact with the warehouse receiving team. They ensure that when a truck arrives, there’s someone ready to receive the load. It’s a real-time dance—balancing manpower and incoming volume. Assigning Dock Doors: Efficient dock usage is crucial. Inbound Dispatchers assign specific dock doors to each trailer based on the type of freight, space needed, and how quickly it needs to be offloaded. Merchandising Coordination: In foodservice and retail, inbound teams may also work closely with merchandising departments to prioritize high-demand items or seasonal goods. Some loads may be broken down and sent straight to production or shipping without ever touching storage shelves. Documentation and Tracking: Bills of lading, appointment confirmations, temperature logs for cold freight—Inbound Dispatchers handle it all. Compliance is key. Now let’s talk about the pace. Inbound Dispatchers work in a rhythm that’s steady but unpredictable. A delayed truck can impact the entire receiving schedule. A last-minute load? That can throw off staffing plans or overload the docks. These dispatchers have to stay cool under pressure, think on their feet, and communicate with multiple stakeholders throughout the day. And the outbound side is just as busy! If Inbound Dispatchers are the gatekeepers for everything coming in, Outbound Dispatchers are the last line of defense on the way out. Their focus is entirely on what’s leaving the building and making its way to customers. Things like Load Planning and Carrier Scheduling: They assign freight to outbound trucks, ensuring orders are complete and ready to roll. They work with route planners, customer service reps, and third-party carriers to get shipments out on time and in full. Coordinating with Pickers, Packers, and Loaders: Outbound Dispatchers must keep tabs on where each order is in the process. Are the pallets wrapped? Has the paperwork been printed? Is the truck at the dock yet? Trailer Assignment and Door Scheduling: Much like the inbound side, outbound has to manage dock space carefully. Some facilities may have designated outbound doors, but even then, timing is everything. One late loader can delay three other trucks. Communication with Customers or Delivery Sites: Especially in retail or foodservice, outbound teams often deal directly with customers or store managers. They're the ones rescheduling late deliveries or rerouting loads when necessary. Documentation and Auditing: They ensure freight matches the pick ticket, and that everything complies with DOT regulations, customer requirements, and internal policies. While Inbound Dispatchers deal with the unpredictability of vendors and carriers, Outbound Dispatchers deal with the pressure of customer expectations. Orders must be right. They must be on time. And in today’s world, that means sometimes tracking a truck in real-time or getting creative with alternate routes or backup carriers. Both roles require excellent communication, the ability to juggle multiple priorities, and a calm, detail-oriented personality. These aren’t just “office” jobs either—many dispatchers work out on the floor or at dockside desks to stay close to the action. Inbound and outbound dispatch roles can be steppingstones to other logistics positions. Many Warehouse Managers, Transportation Coordinators, or Supply Chain Analysts got their start in these roles. Dispatchers see the whole picture of a warehouse’s operation. They understand, Vendor relationships, Carrier performance metrics, Labor flow and dock optimization, Inventory turns, service level agreements If you're looking to move into leadership or planning roles, starting in dispatch is a great way to build that foundation. Some of those skills that translate well will be all the work with excel and warehouse management systems (WMS), transportation management systems (TMS) those awesome time management skills, your problem solving abilities and your strong written and verbal communication, and we can't forget all the work with conflict resolution and vendor relations. I wrote down a couple of real life examples and didn't mention them earlier. Here’s a quick inbound story. A refrigerated produce vendor calls—they’re running 3 hours behind due to a blown tire. The Inbound Dispatcher has to adjust the schedule, notify receivers and merchandisers (because that product needs to hit picking lines fast), and maybe even move another truck into their dock slot to prevent idle time. And an outbound scenario. A carrier driver arrives 45 minutes early for pickup. The order isn’t wrapped yet because two pickers called in sick. The Outbound Dispatcher must make the call—hold the driver? Reassign labor? Call another carrier? Or just make the carrier wait? The goal is to keep freight moving without compromising accuracy or safety. Both roles can be high-pressure. You're dealing with time-sensitive freight, unexpected delays, and a two dozen moving parts all at once. But they’re also incredibly rewarding. When everything goes right—when that 18-wheeler pulls in and leaves on time, fully loaded and compliant—it feels like winning the day. And you will build relationships. Inbound teams get to know drivers and vendor reps. Outbound dispatchers become problem solvers for customers and delivery points. You become the go-to person when something goes wrong—and the first one thanked when it all goes right. Inbound and Outbound Dispatchers sit on opposite ends of the warehouse. They are the lifeblood of the operation, keeping inventory flowing in and finished orders flowing out. If you’re looking for a career that’s fast-paced, detail-oriented, and critical to the operation—this is it. Whether you're exploring dispatching as your next step or just want to better understand how goods get to and from the dock, I hope today we gave you a deeper appreciation for two more important roles in the warehouse. A that’s it for today! Be sure to subscribe and share Warehouse and Operations as a Career. And if you’re in dispatch or work closely with dispatchers, drop me a line—I’d love to hear your story. Until next time—stay safe, stay efficient, and keep that freight moving.
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The Pallet Sorter and Two I/C Positions
07/24/2025
The Pallet Sorter and Two I/C Positions
Hey all, Marty T Hawkins here, and welcome back to another episode of Warehouse and Operations as a Career! We’ve spent the mid-week in Bolingbrook Illinois, and I am dreading heading back to the Texas July heat this evening! Today we’re taking a closer look at three important but often underrated roles within the warehouse. These are the kinds of jobs that don’t always get the spotlight, but if they weren’t done, and done well, the whole operation could grind to a halt. We’ll be talking about the Pallet Sorter, the Warehouse side of Inventory Control or the inventory control specialist, and the Financial Inventory Control Analyst. Three different jobs. Three different skill sets. But each plays a major role in moving product, controlling costs, and ultimately serving the customer. So, let’s talk about them. We’ll kick things off with a position that’s quite literally on the ground floor of warehouse operations, the Pallet Sorter. If you’ve ever walked a receiving dock or a shipping line, you’ve seen stacks of pallets everywhere. They’re as essential as forklifts or racking systems. But not every pallet is usable, and that’s where the pallet sorter comes in. So, what does a pallet sorter do? They inspect incoming pallets for quality and safety. Cracked boards, popped nails, and missing stringers make a pallet unsafe and literally unusable. They sort pallets by size and type. A 48x40 GMA pallet isn’t the same as a Euro pallet or a block pallet. You can have beverage pallets and small standard wood like a 36x42 pallets. Some facilities work with exchange programs like CHEP or PECO, and those pallets have to be tracked, scanned, and sorted separately. They also play a part in cleanliness and compliance. A broken or contaminated pallet can lead to damaged goods or even failed audits. This position is important because every piece of product we receive, store, or ship moves on a pallet. Damaged pallets can cause injuries, tip-overs, or lead to write-offs from damaged and loss product. It’s also a numbers game. Imagine a warehouse shipping 500 loads a week. If 20% of those go out on unsorted or poor-quality pallets, that’s a major liability and a cost hit, both to us and our carriers. This role requires someone who doesn’t mind repetitive work and stays alert throughout the day. Physical stamina is a must, you’re moving pallets all day, lifting, bending, stacking. And most importantly, someone who takes pride in doing things safely and correctly. I know a gentleman that's held the pallet sorter role for more than 15 years. He loves what he does. He’s made it a career. And many successful team leads, yard jockeys, and forklift operators got their start on the pallet dock. A good sorter becomes familiar with all the ins and outs of product flow, quality control, and dock operations. Working closely with the unloaders, receivers, and even merchandisers. This role teaches discipline, attention to detail, and how to work within a team, and developing foundational skills that can serve you throughout your career. Now let’s move from the dock to the inventory aisles. Inventory Control, often called IC, is the department that ensures what’s in the system matches what’s on the shelves. Theres two departments of inventory control. The warehouse and the financial departments. Have you ever had a customer order get delayed because something was shown in stock but wasn’t actually there? That’s where the warehouse side of IC comes in. These folks keep the system accurate and the customers happy. Cycle counting is a big part of this team's job. Instead of doing a full inventory once a year, they count small sections of inventory on a rotating schedule, daily, weekly, or monthly. Maybe an aisle at a time. It's their job to reconcile all the programs. If the system says there are 12 units in a location, but only 8 are physically there, they investigate the discrepancy. They must determine what happened. Did receiving short the delivery? Did replenishment put the item in the wrong slot? Did a picker grab from the wrong location? And there's an audit component too, IC teams often look at past movements, transfers, and adjustments to find and fix problems. They also work very closely with departments like: Receiving, to make sure counts and putaway are accurate. Shipping, to confirm orders are picked properly. And the replenishment folks, to verify stock is moving from reserve to primary slots or pick locations correctly. Why is this job so important you may ask? Well, let’s talk about inventory accuracy. In a world where next-day shipping and real-time visibility are expected, having an error rate of just 1% could translate into thousands of dollars in missed sales, extra labor, or customer dissatisfaction. Not to mention the costs of emergency replenishment or loss of trust from repeat customers. So when sourcing for a warehouse inventory control candidate the hiring agent is seeking a strong attention to detail, you’re often comparing numbers, paperwork, and screens. And good communication skills are a must, as you’ll be talking to every team in the building to track things down. You’re going to need to be comfortable with technology, most ICs use a warehouse management system (WMS) and RF scanning equipment all day. And Critical thinking is important, when something doesn’t add up, you’ve got to figure out why. It's important, for our goals and planning, to understand our next step or where can this position take us. This role is often a launching pad into, Inventory lead or supervisor positions. WMS administration or system analyst roles. Even Quality assurance or continuous improvement departments. And if you’ve got that knack for solving problems and spotting patterns, this might just be the job for you. Lastly, let’s talk about the office side of inventory, the Financial Inventory Control Analyst. While warehouse IC is counting products and reconciling physical movement, financial IC is focused on the dollar value of that inventory and ensuring that the company’s financial reports are accurate and compliant. This group reconciles booked inventory value, what the accounting system says is in stock with actual inventory numbers. They track and explain shrinkage, spoilage, damage, and obsolescence. They analyze and report on inventory turns, or how often a company sells and replaces stock. They ensure inventory is valued correctly, especially for tax purposes, this involves cost methods like FIFO (First In, First Out), LIFO (Last In, First Out), or Average Cost. They support audits, internal, external, or regulatory by providing documentation and explanations. We’ll usually find these departments in the corporate office or the back office of large distribution centers. It’s less hands-on, but every decision made affects those of us on the floor. So, what makes a good Financial Inventory Control Analyst? We’ll need Strong Excel and data analysis skills. And Knowledge of financial systems and enterprise software like SAP, Oracle, or NetSuite. We’ll have to have a strong understanding of basic accounting and inventory valuation. And gonna have to have a Problem-solving mindset, sometimes the issues are buried in transaction histories or system logic. And here’s communication again, we must be able to explain complex numbers to both the finance and operations teams. These analysts can become senior finance managers, cost accountants, or supply chain analysts. It’s a white-collar role that plays a huge part in company strategy and reporting. Some even transition into operations leadership with a financial lens — a rare and valuable combination! What else have I noted today, let me see, oh here is a simple statement of each position I jotted down. The Pallet Sorter keeps our material handling system flowing and safe. It’s an entry-level but essential role with growth potential. A great sorter doesn’t just see broken boards or stacks of wood. They understand that their job is the first quality checkpoint in the flow of product. If they catch a broken pallet, they’ve prevented damage, delays, and potentially even injury. They’re not just sorting wood, they’re protecting the product and the people. The Inventory Control Specialist is the accuracy backbone of warehouse operations, constantly chasing discrepancies and improving process flow. This is someone who might start their day with a list of 20 bin locations to count, but ends up having caught an issue that would’ve cost the company thousands. Maybe they found a mislabeled pallet that would’ve gone to the wrong customer. Seeing something wrong and digging until it’s right. And think of the Financial Inventory Control Analyst as the bridge between the physical product and the company’s financial health, making sure that what’s on paper matches reality. But they don’t just stare at spreadsheets. They’re often the first to spot troubling trends in product shrink, loss due to expiration, or slow-moving items that are tying up capital. They might raise the flag that leads to a product rotation policy, or a change in vendor ordering patterns. One foot in the numbers, one foot in operations. Each of these positions represents a different step in the inventory chain, from what we stage on, to what we count, to what we report. Together, they create the structure that allows our warehouses and distribution centers to function. So, if you’re just starting out, or thinking about what your next role could be, keep these three paths in mind. Whether you like hands-on labor, investigative work, or financial analysis, there’s a place for you in the light industrial industry. And like I always say, show up every day, do the work, and ask for those opportunities and promotions. Thanks for joining me today here at Warehouse and Operations as a Career. If I can answer any questions, please send us an email to and we’ll get them answered for you. Be safe out there and I hope to see you next week!
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From The Floor To The Globe
07/18/2025
From The Floor To The Globe
Thanks for stopping in at Warehouse and Operations as a Career again, I’m your host Marty and we have a lot of ground to cover today! I hope everyone is having a great week. Can you believe we’re almost through the 1st month of the 3rd quarter of 2025 already. What week are we in, let's see, 29, week 29 is coming to a close. Today I thought we’d talk about two different positions. Last week we spoke to several different tasks within the industry, so as discussed, I thought we’d dig in a little deeper. I had a couple of questions about the front-line management positions, some kind of entry to management jobs. So, first up let's talk about becoming a Front-Line Supervisor and we’ll work ourselves over to the Global Logistics world. Now, these two roles couldn’t be more different in some ways—one’s rooted right in the daily warehouse hustle, and the other is all about managing the flow of freight across oceans and international borders. But both roles are vital to keeping the supply chain moving, and both can launch incredible careers. Let’s get started with the role many of us are closest to: The front-line supervisor - Most front-line supervisors don’t start as supervisors. They start as order selectors, packers, forklift drivers, or material handlers. They know the floor. They know the work. They’ve came up through the tasks, and they’ve earned the respect of their team by doing the job well—and consistently. So how do you get there? Remember me always talking about being THAT employee? On-time for every shift, happy, that strong positive outlook! We have to master every role we’re in. Now that doesn't mean we are the most productive or best. It means we understand the mechanics of it and how to accomplish it. – Be the associate others look to. Show up early, hit your numbers, and be the one your supervisor can count on. Communicate – Learn to speak with confidence. Be respectful to coworkers and leaders, and don’t shy away from constructive feedback. An important part of communicating is listening. Listening may be the most important aspect of communication! Volunteer for Responsibility – Want to be seen as leadership material? Step up for tasks like training new hires or leading a safety meeting. As small as it seems, speaking during the startup and safety meetings will be noticed by both management and your peers. People want someone to follow. Understand the Bigger Picture – Learn your KPIs or key performance indicators, understand the metrics, know why the shift must hit its numbers, and how your role contributes to the success of the warehouse. Be open to learning. You know how things get done but you do not know everything behind the curtain. If you're already dependable and consistent, leadership will notice. But don’t be afraid to express interest in moving up. Many front-line leads get their first shot just by saying, “I’d like to learn more about supervising.” Think about it. If we’re doing a great job, our boss can count on us, knows we’re going to get the job done for them, why would they come see us about leaving them! We have to share our plans and goals with them. If you like looking at advantages and disadvantages or pros and cons, well let's talk about that for a minute. First up, Career Progression or that next step This is the gateway role into leadership. From here, you can grow into warehouse manager, operations manager, or even into roles outside the warehouse in HR, safety, or logistics. Skill Development – You’ll develop soft skills like conflict resolution, de-escalation, scheduling, communication, and coaching—skills that translate to every industry. Respect & Responsibility – You become the go-to person. The one who answers questions and helps keep the team on track. That respect can be very rewarding. And of course, Better Pay & Hours – While it varies, most front-line supervisors receive a pay bump and are often on a more consistent schedule than hourly warehouse workers. Many times, quarterly, annual or incentive bonuses are on the table. And as with anything, there may be a couple of cons. I guess it depends on how you're looking at it. You’re in the Middle – You answer to your managers and also support your team. Sometimes, that means delivering tough messages either way. Longer Hours & More Stress – Supervisors often stay late to finish reports, walk the floor, or resolve issues. You’re no longer “off” when the shift ends. A quick tip. Never divide out your hours to your salary. Its apple and oranges. And we’re on a path here. Accountability – If your team doesn’t hit productivity or quality targets, you’re the one who must answer for it. That pressure can be intense. Difficult Conversations – Coaching, correcting, and even disciplining associates can be uncomfortable. But it’s part of leadership. This is a tough one. Maybe we used to do the same things we’re speaking to them about, maybe we used to do it with them! Still, for many people, the trade-offs are worth it. If you want to grow in this industry, becoming a front-line supervisor is often the first big step—and it sets the foundation for everything that comes after. I want to throw in the importance of listening again. Learning to listen, I mean really looking at somebody and hearing them is hard to learn. Don’t be listening and thinking of your response at the same time. I feel the best advice I have for everyone is to learn to listen. How It Can Set You on Your Career Path Once you're a front-line supervisor, doors start to open: Operations Manager Warehouse Manager Trainer or Safety Coordinator Recruiter or HR Support Project Lead roles for implementations or transitions You learn how to lead people, manage time and performance, and solve problems in real-time. These are the skills companies want in their leadership teams. With the right attitude and a few years of experience, the next step may be much closer than you think. Now let’s shift gears to a very different kind of leadership… Becoming a Global Logistics Manager While the front-line supervisor is walking the floor in boots, the global logistics manager is tracking containers from China to California, routing shipments, navigating customs paperwork, and making sure goods arrive on time and intact. This role operates at the 30,000-foot view. It’s less about boxes on a pallet and more about the movement of freight on ships, planes, trucks and containers around the world. What Does a Global Logistics Manager Do? Lets look at a few of the 1000 tasks! Freight Movement – Coordinate the transportation of goods internationally. Vendor Management – Work with freight forwarders, customs brokers, and ocean carriers. Compliance – Ensure goods meet import/export regulations in every country. Scheduling – Plan shipments months in advance and react quickly to delays. Cost Control – Negotiate rates and optimize shipping methods to control budgets. Tracking and Reporting – Use software and dashboards to track shipments and generate performance reports. Unlike the front-line supervisor role, a global logistics manager typically requires a formal education: Bachelor’s Degree – Often in Supply Chain Management, Business Administration, or International Business. Certifications – Like the Certified Supply Chain Professional (CSCP) or International Trade Certification. Software Skills – Knowledge of systems like SAP, Oracle, or transportation management systems (TMS) is critical. Experience – Most start as logistics coordinators, import/export clerks, or shipping analysts and work up to the manager level. The great thing is our company may have programs and help us obtain our education. We’ve been a great employee, they’ve invested in us and will want to keep us. Remember, we’ve been talking to them about our goals and plans. This isent the first time they’ve heard this from us. A few pros to the position A High Earning Potential Strategic Influence – You’re a key part of business success. If you fail, products don’t move. That responsibility comes with status and recognition. Variety of Work – No two days are the same. One day might be port delays, the next day negotiating new contracts with carriers. Global Perspective – You gain an understanding of how economies and global trade work, which can position you for international roles or executive leadership. And some cons High Pressure – Delays, tariffs, storms at sea—many things are outside your control, but you're still expected to solve the problem. Work-Life Balance – Time zones don’t sleep. Freight might land in the middle of your night. Expect emails and calls off-hours. Complex Regulations – Import/export laws can change quickly. Staying compliant requires constant learning. Limited Entry Points Without Education – Unlike operations where experience might carry you further, this path usually demands formal qualifications and technical know-how. And as for a career path This role can open up high-level supply chain and executive opportunities: Director of Global Supply Chain VP of Logistics Procurement & Sourcing Manager International Trade Compliance Officer Operations Director – International And while it starts global, it can bring you closer to the boardroom. Executives increasingly want leaders who understand the cost, risk, and complexity of global logistics. With the right combination of experience and strategic thinking, this path can take you anywhere—from the port to the penthouse! So, what’s the takeaway today? If you’re working the warehouse floor and thinking, “What’s next?”—look at the front-line supervisor role. It’s often the next natural step and a real launching pad for leadership. If you’re someone with a passion for strategy, numbers, and international business—or maybe you’re working in shipping or receiving and want to level up—exploring a path toward global logistics management could be right for you. Both paths matter. Both paths offer rewards and challenges. And both prove that in this industry, there’s room for all kinds of growth. Whether you're leading a shift or coordinating global freight, your part of the backbone that keeps the freight moving. And that’s what Warehouse and Operations as a Career is all about—helping you discover what’s possible and giving you the tools to get there. Until next time, stay focused, keep learning, and never stop growing. Stay safe this week and every shift, and I hope to see you back here with us next week.
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25K - 180K+
07/11/2025
25K - 180K+
Hey again, Marty here with Warehouse and Operations as a Career. We work, that's how the world works. I’ve had the fortune of working in the light industrial industry or the warehouse and transportation fields for my entire career, over 45 years. I’ve errored, messed up, been irresponsible, negative at times and I consider myself more than lucky for making it through it all, and having the many mentors with their guidance that's been shared to me. If I had to pick one individual that made the largest impact on my career, I’m not sure I could. But if I was asked who made the largest financial impact and setting goals impact on me it’d be my first corporate president. I had started with the company as an outbound loader on nights. I was fortunate to be moved to the hi-rise order selection department my first week. I was 6’ 3in tall and loading the many bobtail trucks of the time was, well, we’ll say quite difficult. Had I not been moved to selection I don’t believe I’d of made it the 24 years I did. I had moved into the warehouse side of inventory control about 2 years later on the day shift, then to the freezer side lead, next as the freezer supervisor. The operations part of the company, day warehouse departments, as a side note, we had the same fish fry party for the night crews that same night. Anyway, so at the fish fry, my company president at the time called me over to his table, where he was sitting alone. Now, our relationship was a rough one. He had fired me 3 times up to this time. Luckly, he always sent someone to get me before I left the building. I learned something from him every time I spoke with him! So, I went over and sat down, not sure what direction this was going to go! He said something to the effect of Marty, you are doing an alright job, you’ve got to grow up quicker though. Tomorrow you’ll be the director of warehouse and I’m going to add $100/wk to your pay. I of course said something like sure and I can do the job and thanked him. He then asked me what I wanted to be making in 5 years and what did I want to be doing. I told him I wanted the V.P. of Operations and earning more than he was making. I can remember he literally spit out a little of the tea he was drinking. He then said I needed to get back to working. We talked about my goals several times after that, over the next 5 years and a couple of other promotions. So, where I’m heading today is, how much money are you wanting to earn and what do you want to be doing? If you don’t answer those two questions you are delaying setting or meeting your goals. And that's on you. If you’re a long-time listener you’ve heard me talk about the many different positions and career paths in our industry. From general labor, the many different positions in the production industries, line workers, assembly, research and development, and then in the manufacturing industries, analysis, Engerineering, electrical, even chemist educations, and the distribution world, where many of the standard warehouse positions intertwine themselves in all three of the industries. Oh, and then you have all the supply chain jobs, even global shipping careers, and the transportation worlds of trailers, chassis, rail or railroad, and shipping on the seas. Your earning potential is unlimited in our industries. Want to go earn many millions a year. Go do it! So how do you get started? I received no less that 10 messages or phone calls last month from individuals asking about forklift training. I figured we’d start with that question today. I want to share this one in particular. A young lady called and asked if we had a forklift training class where she could get her forklift license. I explained how we have worked with organizations and companies, instructing safety on equipment. I asked if she had forklift experience. She said no, she was looking at job ads and the forklift pays more. We discussed how having that card or license wasn't going to help her get the forklift position, and how companies needed to hire, from the street anyway, experienced operators. I shared that the quickest way to get trained on a forklift was by doing a little research, locating a company that uses the type of equipment you’d like to operate and that you can commit to being on time, for every shift too. Getting your foot in the door, maybe with sanitation, or loading, maybe unloading or general labor. After being THAT employee, you know, on-time, positive, and always wanting to learn more for maybe 3 or 4 months, then approach your supervisor or manager and let them know you want to be a forklift operator, and ask them what's the next step. Theres just not a short cut. Your management team will start working with you. Maybe in like 6 more months you can be that operator. Such a promotion and increase in under a year is awesome. I enjoyed speaking with her and was impressed that she knew what she wanted to do and why she wanted to do it. She’s doing her target research now and we’ll be staying in touch. All you need to know is what would you like your next step to be, do your research, and get started with it. Our industry is an industry where experience is key. You’ve heard me speak about knowing the position before ours and the position after ours. That can be your first step. OK, let's briefly look at a few of the positions. We’ll start with a few of my favorites; those get a foot in the door job that applies to most all light industrial industries. You’ll see a lot of advertisements for general labor. This is sometimes referred to as utility work. It can be anything from an e-commerce associate picking and packing apparel, or small electronic parts, to positioning smallware's on conveyors. Almost any unskilled position in the warehouse. One of the great things about these jobs is that they are readily available for us career minded individuals because a lot of people work them for a while and leave. We’re going to use the position as a steppingstone though, right? Two other easy starts are loading and unloading. Not quite as unskilled, in my eyes anyways, but great entry level positions. As an unloader we could be working from a purchase order or breakdown sheet. These will tell us what ti and hi or the stacking configrations we’ll use to place the cases on the pallet for storage. In many instances we’ll be applying a barcoded label to the front lower right corner of the pallet. This will be used by the pallet runner or putaway forklift operator and the receiver to identify what aisle to drop the pallet for the forklift operator and telling them what slot or reserve location to place it after the receiver has scanned the product into the inventory. Once we secure that Get In The Door position the sky’s the limit for us. Where we can go from here you may ask: Let’s see, where to start, the Sanitation department, another good entry position that can take us in several career directions. I've heard of one gentleman that started his career many years ago cleaning aisles and today is a chemist for a manufacturing plant. Like I mentioned a bit ago, the pallet runner, a putaway forklift operator, the product receiver, and a few other positions in the industry, the replenishment forklift operator, a dock hauler position, stacker, pallet sorter, picker, packer, being an order selector, truck driver, truck spotter, lets see what else, Inventory Control, Assembler, Machine Operator, material handler, building maintenance, Welder, Grinder, Line Operator, Batch Mixer / Compounder, Quality Inspector and quality control, Production Helper, Die Cast Operator. And then those positions can take us into the Administrative, Technical, or Supervisory positions, like: Production Supervisor, Manufacturing Engineer, Industrial Engineer, Plant Manager, Continuous Improvement Manager, Lean Coordinator / Six Sigma Black Belt, Production Scheduler / Planner, Maintenance Manager, Process Engineer, Quality Assurance Technician Quality Control Analyst, Compliance Specialist, Environmental Health & Safety (EHS) Coordinator, Safety Manager, Regulatory Affairs Specialist. And we havent even gotten to the many Supply Chain and Global Shipping careers or all the technical and support roles or administrative positions. Oh, and I almost forgot about the many levels of management and executive jobs yet. Todays point being, in our field, the earning potential is ours to set. I’ve shared many times a friends decision to be a forklift operator, turning down every other position in the warehouse and management offerings. He loves being a forklift operator, and he's been doing it for over 40 years now. He had a plan and stuck with it. If you’re happy earning an hourly wage with the increases it’ll bring, that's great, and there's absolutely nothing wrong with that. And if you’d like more responsibilities, learning every day, reaching for more every year, that can happen in our industry. I think the most important thing to keep in mind though is, you must love what you're doing. If you hit a wall in a task that you don't enjoy, change it. We just named a few other things you can do! Remember that you control your destiny in this industry. Over the next few weeks, I’ll do a deeper dive into many of the positions we talked about today. What task they entail, how to get to them, and where each can take you from there. Maybe we can even do a few interviews with associates performing them and making a career in them. No matter what job we hold or task we’re doing, our first priority is, and always will be, safety. Let's all go home after each shift just like we arrived, our families will appreciate that!
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Our Part
07/04/2025
Our Part
Warehouse and Operations as a Career. I’m Marty, and it has been a bit. Life and careers both are why we work. Over the last 7 months, well, off and on longer than that I guess, referring to my lack of weekly episodes, a lot has changed in both life and careers for a lot within our manufacturing, production, and distribution industries. Today I’d like to talk about just a few of the areas that I’d like to understand how we’re handling them as managers and employees. Hence todays title, Our Part! Lets start with a safety thought. As managers, what I’m seeing across the fields I work with is a “Check all the boxes” mentality. And of course we have to check all the boxes, but we, as management, have to understand , believe in, and know why each box is important. We need to educate ourselves. How can we express to and educate our teams and associates to those topics otherwise. And we as associates. We have responsibilities here as well. And I think we need to remember it can be quite lucrative for us too. We’ve learned over the years that it’s not necessarily our hard work that increases our earning potential but taking on more responsibilities and educating ourselves in other tasks and values. Let me share a few thing’s I asked a some young supervisors over the last couple of months and was surprised at their answers real quick. So it’s summer here in the states. Its hot. I’m in Texas, 100 degrees is hot, but I deal with a few accounts in Arizonia where 115 and above is hot as well. And Chicago, there 90 degrees seems as hot to those residents as the Arizonia group. Its all about acclimatization. Do you sense a definition coming! Acclimatization – the Oxford dictionary tells us its the process or result of becoming accustomed to a new climate or to new conditions. No manner what state were in, when its hotter than our norm, its hot and can be dangerous. Several states have issued standards regarding employers responsibilities to their employees in creating and explaining heat illness guidelines and prevention policies. We all talk about heat stress around this time of year and it’s a typical topic for our daily start up meetings. Saying stay hydrated states the point of course. But would taking 1 minute longer and explain the signs of dehydration, maybe showing a urine color chart to our team, and explaining how our body will tell us what it needs, and pointing out the importance of keeping an eye on each other while in the aisles, watching for redness and sweating wouldn’t hurt either! Are we as executives correctly teaching our managers how to understand the policies and how to teach their supervisors and associates about heat illnesses? From a quick review of start up or safety topics I found we needed to put some work in on the topic! And as an employee, its our bodies, our livelihood. If I go home and don’t hydrate, go to work and drink sodas or energy drinks all day, I am going to get sick. That’s not our employers fault. We should know what to do anyway. Following our employers policies just help with those endeavors. I won’t go into specifics on a few others, we all get the idea I think. As employers we need to have a policy for each danger or task and as employees we should think of protecting ourselves and following all safety policies right? What about carrying a razor blade in our shirt pocket? And when working around heavy objects should we take precautions to avoid dropping them on our toes, and or wearing proper protective equipment? When working around a machine with a roller component, its important to keep our fingers away from it. Lifting, there’s a right way and a wrong way, when team lifting is the policy we should ask a peer for help. All of those examples have an employer and an employee component and responsibility to them. Are you doing your part? One more thought and we’ll move on. I want to bring up First Aid/Cpr/AED training. Probably the cheapest, simplest, and most readily available training, life saving training, available to us in the light industrial arenas. Do you have a person trained on each shift? Is there someone trained to support and help your employee or peer for that 3 to 11 minute period it could take for medical help to arrive? If not please check into it, as an employer and as an employee. OK, moving on. Lets talk about the new hiring process, that’s something that’s definitely changing! I read this week that two of the largest job board companies have filed for bankruptcy. As an employer we need to be much more communicative. I’m seeing very weak job descriptions, pay ranges that are way to wide, and expectations that are a bit over the top to be honest. I know its not possible to answer each uploaded email individually but your software can do it. Set it up, don’t just leave us hanging. Are we doing our part? And as employees we can do a better job communicating as well. I’ve explained how the hiring agent could be receiving over a hundred resumes or answers to every ad. Oh, as a side note here, why do we do the one click option on the job boards? If we do not meet the stated qualifications we are not going to be considered for the position. Highlighting 25 openings and submitting doesn’t mean we’ve applied to 25 openings! Where was I, oh yeah, our recruiter may receive a hundred resumes along with ours. They may be using a ATS or applicant tracking systems, a computer program that seeks out keywords, achievements, work histories and such. As an employee we need to adjust our resume to the position we’re applying for. And remember our social media, its going to be looked at. Right or wrong it is. If its locked or shows a bunch of partying we could miss an opportunity. And lets be sure to treat the interview, both phone and the face to face like it’s the difference in getting the job and not. What other opinions do I have to share today! Oh, and this is a passionate one for me. Employers and managers, we need to be respectful of every position and each associate. If you’re having turnover if could just be because of you. Either it’s a bad hire, which could mean the associates experiences doesn’t match the task, or the hours weren’t a good fit for their life needs of lifestyle, or they weren’t trained properly, or maybe they didn’t feel welcomed? And as an employee, lets make sure we’re honest with those listed experiences, and the hours and schedules we’re committing to. Thinking, well, if I can see someone do it I can learn it, or maybe the boss will let me leave an hour early to go to my other job just isent going to work. So again here I’ll ask, did we Do Our Part? Ok, enough opinions for one day. Thanks for checking out episode 321 and I hope you’ll join us again next week. I’ve been asked about career opportunities and could I put together another series on the positions and career opportunities within the supply chain. I think thatd be fun and I’ll get to work on that. If you have any topic suggestions or comments shoot us an email to and I’ll get back to you! Be safe out there, we have people counting on us!
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Earning More In The Aisles
01/03/2025
Earning More In The Aisles
We all work to pay our bills and provide a better living for our families. Some of us, I hope most of us, are fortunate enough to enjoy our jobs so much that it isn’t work at all. I’m Marty with Warehouse and Operations as a Career and today I’d like to start off with a question from a gentleman here locally. You know, we’re often taught and trained how to do our jobs, we’re given all the standard operating procedures, step by step, how to do the task along with all the preferred work methods but maybe we, as managers, or our managers, forget to explain more to the individual aspect of the position. The question was posed “I’m working a lot harder than a guy named Mike yet he always gets more cases than I do. Can you tell me how to scam like he does. We get our pulls from our wrist computer, I can’t figure out how he always gets better pulls.” Well, it sounds like your facility is using a selection system through their WMS. If there’s more than just you 2 selecting there’s not much of a chance that he’s scamming the system. Batches or pulls are downloaded from a que, next selector up gets the batch downloaded to their wrist mount. When productivity or activity-based pay, even incentive pay programs arrived on the scene they actually disrupted the old “this is only what I need to do mentality”. Now we could work harder than someone next to us and we may earn more pay. But if we work smarter than the person next to us, we will earn more pay. In the world of productivity pay it is not about working hard. It’s all about the clock. Everyone knows about direct time and indirect time right? Direct time is time handling cases or moving freight. Indirect time is time spent in the restroom, washing our hands, getting our equipment signed out, anything other than handling cases while we are on the clock. Your company may operate on KPI’s or key performance indicators. In your position those measurements could be cases per hour selected or pallets per hour that’s putaway or replenished. A cycle counter may have to count x number of cases an hour and make x number of adjustments. Anything can be measured. Lets go back to the selector. We can know, on average, how many pallets we will load with product and how many drops we will make at the staging area in a given shift. We can determine that because we know how many cases are on an average batch and how much cube we’re selecting. If our WMS is set to say 55 cube, math will tell us the number of pallets we’ll load and how many trips we’ll make to the staging area or doors to be loaded out. Those standards are determined by measuring everything we will be doing for any given task. Lets stick with selection for a moment. Your larger distribution centers may have an engineering company to come in and assign engineered standards to every part of our task. Everything will be measured. How many inches it is from dock door number one to the last slot of our pick paths. And between each aisle, each bay and each slot even. That’ll be done for each dock door as well. With the entire warehouse now measured they would time how long it takes to drive our pallet jack to each slot and each area within those paths. How long it takes our forklifts to raise to the second level, the third level, the fourth level and so on. Now they can work the math against the average batches or pulls and determine what the anticipated standard should be. Yes, it’s complicated, a lot of math and a wealth of information is gathered. But for us as employees, well, we can use all that to our advantage in an activity based system. All we have to do is work the system like it was designed. OK, I talked about not working harder but working smarter. Remember, those engineers designed the system and put reasonable numbers in place for an 8 hour shift. They came up with, lets say, 170 cases an hour would equal 100%. The average experienced selector will pull 170 cases an hour. They have added all our human traits in, saying hi to each other, bathroom breaks, maybe slowly separating our pallets for the next batch, going to breaks early and returning a little late. They knew that we were going to stop in the aisles and talk for a minute about our weekend plans. All that is figured on us being the average employee. All we have to do is not be that average employee. And that’s exactly how we work less by thinking more. Maybe I should say focusing more. I had this friend once, I don’t guess I ever knew his real name, we called him dupee. Dupee always, and I mean every signal night ended up with more cases pulled than I did. I don’t mean occasionally, I mean for 3 years I never beat him case wise. I’d pass him up in an aisle and the next thing I’d know was I was passing him again in another aisle. I’d never see him catch up to me, yet, their’d I be passing him again? We always joked about it, actually, I always accused him of scamming or cheating, not so much joking. Years later the light bulb went off in my head. Dupee wasn't wasting time driving down aisles he didn't have a pick in. He’d skip sometimes like 5 aisles and back track, running his path the most efficient route possible, hense why I’d pass him like 3 times in the same hour. Dupee came in, signed out for his equipment, grabbed his pallets and stayed focused on his task at hand. He never stopped and joked with us or complained about anybody, shoot, I don’t even know what he did on the weekends because he never brought it up! He’d be on his equipment when break time arrived and be back on it the minute break was over. Now, Dupee loved lunch time. He’d talk with us and joke around then but he never hung around after the bell. Dupee was just working the system. Every minute the machine was counting him as working or direct time, he had a case in his hands. He only stopped handling cases during scheduled indirect time. He was working 20% less than me and getting 20% more credit for it! Like I said, I figured it out. Took me three years, but I’m a slow learner. Over the next 3 years we were the top performers in the aisles. Once I learned how to stay focused I actually had more fun pulling. It became a game to maneuver the aisles and beat the system. So to answer the question, your fellow employee Mike probably isn’t scamming the system. That’d be hard to do in this day and age. He’s just working it, as it was designed. Watch him this week, closely, and I bet next week you’ll be out pulling him! We just walked through how an order selector can work the system but the exact same holds true for any direct positions. Even non-productivity positions can perform better by staying focused and, well, working like we’re being paid for! A couple of weeks ago I had a young gentleman tell me it was his right to talk to people. He’d been coached about spending too much time conversing with others on the front docks. His supervisor had told him he wasn’t in high school any more, we weren’t here to socialize, we’re here to work and for him to get busy. Now I think the supervisor could have handled it a little better, but you’d have to agree he was on point. We’re being paid to do a job and we should just get it done. I’ve been watching the employee for a couple of months now, he’ll make a top producer one day. He’s already one of the better than average unloaders. He’s working the numbers. Once he figures out to stay focused he’s going to be one of the top earners! I do a lot of talking about having a plan and a goal here at WAOC. Things like what we talked about today is a plan and a goal. The gentleman that presented the question has a plan, he is going to out pull mike. His goal is to be a top selector. Once we’ve identified our goal it’s easy to develop our plan and easy to achieve it! So on that note we’ll wrap up another episode! If your enjoying the show please subscribe and maybe tell a good friend about it! And remember we can be found on Facebook and Twitter using @whseandops and one of my favorite groups is the warehouse equipment operator's community on Facebook as well. Stay strong and stay Safe in our personal lives and our work environments!
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Revisit The EPJ - vs - Shrink Wrap
12/27/2024
Revisit The EPJ - vs - Shrink Wrap
Hello everyone, Marty T Hawkins here with Warehouse and Operations as a Career. I want to sincerely thank you for checking in with us each week and I hope we mention something that will affect your career in some kind of positive way here today! I want to share something real quick. I went to the grocery store today, a national chain, it’s close, convenient and frankly just easy for me to get in and out. I’m not a big shopper. I know what I want, I get it and get gone. Today I was the only person in line at lane 5. The cashier was a gentleman that I’d learn in a bit had just turned 20 years old. Now I often will hand out or leave behind a WAOC card or maybe even one of my distribution training center business cards if I’m somewhere local, and today, after paying I handed him a WAOC card and told him if he was ever interested in securing a job in the warehousing or transportation fields to send me an email, that I could probably help him out. No one else was in line so he took a minute to ask a few questions, and the conversation went something like this: Could I make more money in a warehouse? I told him probably and gave him the starting wage for a few entry level G/L positions I am presently working on with Belmar Integrated Logistics in Dallas. He stated that was a couple of dollars more an hour than he was earning now. I could tell that he was intrigued and wanted more information. I told him that all those positions would be full time and at least 40 hours a week with a couple of them providing maybe 50 to 55 hours a week. Now I was thinking that would be the icing on the cake right? A full-time position with some over time guaranteed! Well, he immediately, and I mean without hesitation let me know that he couldn’t work more than 25 to 30 hours a week. That he only worked days and preferred something after 10 am. Maybe 5 to 6 hours a day. I ask why those kinds of hours, was he going to school or maybe taking care of a family member or something. He stated no, he didn’t need to make more than that and he needed his time off or what he called my chill time! Being me, I asked what was his plans for retirement? Didn’t he want things? He said he needed to be a kid first. I’m only 20 years old. I thanked him and went on to my car! Having a WAOC card still in my hand I noticed a young man gathering up empty grocery carts in the parking lot, so I handed him the card and told him if he was ever interested in a warehouse position to give me a shout. He said thanks but no thanks man, my brother works in a warehouse and that is some hard work, I don’t have to work that hard here. I took my card back and went to the car. I’m still shaking my head a little, but you know what, that may work for them. They may have a better plan figured out. Whither they do or don’t I honestly do wish them the best of luck and an amazing life. So lets talk some op’s. To all the electric pallet jack operators out there, especially the rider jack operators. Did you check your drive wheel and your load wheels today? I mean really give them a good look over! Both are on your pre-shift equipment report right? I was cruising YouTube today for a clip of stretch wrap being caught up in our wheels and ran across a short video that was caught by a security camera of a drive wheel literally falling apart while an operator was in forward motion. Needless to say, the machine came to an immediate stop, and he was thrown about 6 feet forward. Luckly he wasn’t hurt. It showed him and a fellow worker picking up chunks of the wheel from under the jack. It made me think, If I am going to be honest here I have to admit that I do not always back way up and check that my drive wheel doesn’t have cracks running across or around it everyday. I know, I should but, well, it is not something that happens all the time. I began to wonder how often it does happen, so I reached out to two different pallet jack mechanics I know for some advice. They said that a catastrophic wheel failure like that hardly ever happens. They both felt like a regular preventive maintenance or PM check may have caught it and had the gentleman backed up, bent over and checked the wheel that he would have seen the cracks. They both felt like the incident was preventable. I reached out to the video channel, but I haven’t heard back from them yet. I wanted to ask him if he ever checked the drive wheel before and if he would be checking it more going forward! Do you check your drive wheels, I mean other than checking for chunks missing by rolling it forward and backward. Honestly, before today, that’s about all I did. but after seeing that film today, I’m going to be checking that wheel out a lot more often! Send us an email to and share your thoughts with the group, what are you going to do, will you be adding that point to your daily pre-trip? Anyway, so the reason I was looking for a video about shrink wrap getting wrapped around our load wheels was that I had a student going over to a place, a facility, that I knew always had, let’s say, opportunities with excess wrap being everywhere on the floor. The culture there is if it’s in the way run over it! I was explaining the additional expense wrap spun up in our wheels and mounts cost and the dangers it presents to us as operators if we don’t take proper care of our equipment and I wanted to show him some footage of such. I found some really good ones, a few where the mechanics were showing us how much damage is caused to the bearings and even our hydraulic systems and lifting mechanisms. I think he was quite stunned. Now our load wheels are easy to check out, I do check them out every day before climbing onto my jack! Do you? So, I know the maintenance guys at this facility, they’ve been sharing with me for months how many load wheels are replaced, and I got to thinking. Ok, we all know it’s a culture problem. No one brings it up, so the shift just continues to run over the shrink wrap. So, what if a new boot, a new hire eased into it. Brought it up to the supervisor ever so often. Maybe with a little coaching, he could get noticed in a good way. Who know he could bring about some change. Maybe even get recognized as helping to reduce expenses and improving productivity. Imagine how much productivity is being lost with machines not running at full speed or having to be in the shop. I’ll let everyone know how our plan goes. Either way a gentleman has found a great job and he’s trained and ready to take on the responsibilities of an electric pallet jack operator. Well, I think that’s enough for this week. Let us know how you handle those drive and load wheels at your facility. I’d appreciate it if you would tell a friend about our little podcast, the more the merrier! And please check out the website at warehouseandoperationsasacareer.com and remember by using that little @whseandops that you can find us on both Facebook and twitter! I forget what our Instagram handle is but you can find it. Until next week, be safe, utilize your pre-trips, take that extra 60 seconds, it could mean that you’ll make it back home after your shift.
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Quit or Termed
12/20/2024
Quit or Termed
Marty T Hawkins back with you and another episode of Warehouse and Operations as a Career. Is everyone having a fabulous week so far? Today let’s talk about a few of the things that we as employees sometimes must deal with, many times things we possibly bring on ourselves. Throughout my travels each week I hear about lost jobs, NCNS, layoffs, and a lot of reasons why individuals have loss those jobs. This isn’t probably something we like talking about, but I guess it is a part of the job cycle or career cycle so let’s look at it for a bit. Ok, being a manager for over 30 years I’ve had the fortune of meeting and hiring many an associate, mainly in the realm of operations only to see them move on to something else voluntarily and non-voluntarily. Some found better positions or greener pastures and moved on and some through terminations. I like to believe I’ve never actually ended someone’s job, well I guess I’d have to say I have ended 3, all 3 we’re due to a position actually being done away with due to a loss of cases, through a customer loss or once a particular product line, the selectors job was to pull that one line of product only. In all 3 cases I helped them seek gainful employment at another company or made the effort and offered anyway. A V.P. of mine, kind of a mentor to me for several years, once told me, that he’d never terminated an associate, that they’d always terminated themselves. He honestly looked at it as the rules, or processes and procedures weren’t being followed and as the associate knew that, that they had terminated themselves. I guess that’s one way to look at it but I subscribe to the belief that I’ve failed in some way or another every time I’ve lost an employee. I always wonder if they we’re given the Orientation properly and received the welcoming, they needed, had they received the training they needed, had management supported them in every way? In previous episodes I spoke to the Corrective Action Process, what I prefer to call the coaching process and presented the question to young managers as “Did we give them every chance to succeed, did we discuss any job-related deficiencies’ we were experiencing with their performance & offer solutions to help them succeed? Personally, I think the Orientation of a new associate is the one thing we as managers have to get right. It’s where we have a chance to express how important they are to the organization, learn a little about them and share the expectations, rules, processes or procedures of the company with them. It’s intimating walking into a new job & managers need to make us feel welcome and allow us to leave that first day wanting to come back early for the second one, right? Ok, I’ll step down off the soap box now you can see how easily I get sidetracked. Let’s look at a few of the reasons I’m given by associates and managers each week from a few different industries I deal with, all types of positions and regions as to why a term form ends up being turned into our HR departments. Let’s start with the simplest, this is one I’ve never been able to get my arms around, the infamous NCNS. I mean we as new hires have filled out the application, went through all the hoops to get the job, the interviews, background checks, maybe drug screens, we’ve filled out all the onboarding paperwork, had the job descriptions explained to us, maybe even met our coworkers and bosses and then don’t show up for our first day on the job, don’t call anyone, just kind of disappear? Don’t get me wrong, things certainly come up sometimes and I don’t want you to think I’m being or going negative today at all but this one I’ve never figured out. If we’ve decided the position just isn’t for us, and it’s going to happen sometimes, maybe something comes up in the job description that we figure woah, this isn’t going to be for me. But why don’t we just speak up right there and then? I guess what I hope we think about is if we’re dealing with a staffing or sourcing company we’ve probably just burnt a bridge and while looking for permanent employment we should never burn any bridges! And then there’s the NCNS when we’re employed. I hear almost weekly from an associate that says yeah, I got mad, or my boss didn’t treat me right so I decided not to go in. I just don’t see how that’s fixed or hurt anyone, I don’t think we’ve won anything by quitting like that have we? If someone’s made us mad or our boss did us wrong, wouldn’t it have been better to communicate that to someone, maybe their boss or our HR departments? There’s not going to be a check with our name on it next week! Again, I know things happen from time to time, but it’s rare I hear a valid reason from anyone concerning a NCNS. A phone call is just too easy to make. If we’re taking off no matter what our boss says, go ahead and do it, but call. Then on our next interview we can say we’d asked off, had a valid reason but my boss fired me for missing. It’ll go over better than them finding out about us NCNSing. The NCNS we’d have to agree we’ve actually quit or terminated ourselves, right? I hear this one a lot, every week, Excessive Absentees and missing too much work. Our employers are going to need a certain headcount to hit the needed productivity numbers everyday. The hours and shifts were explained to us when we applied for the job and even if the hours were changed later, we were probably told about it and I’d assume we accepted them. We stayed with the company so why are we surprised when our supervisor counsels us 1, 2 or 3 times and then lets us go? Typically, we’re not terminated on our first or second absence in 90 days. Again, I’m not being negative about us quitting our jobs, and I think we all would agree we’ve quit, we just took the long road to doing it, we knew it was coming, I think. Then there’s insubordination, when I hear this one I come close to understanding sometimes. We here at WAOC have talked a few times now about handling ourselves in a professional manner, and boy that’s very difficult at times isn’t it? If we assume we’re liking our job it’s important to remember we have other recourses than saying no to management or something like “that’s not my job”. As long as the request is ethical and legal we need to do it. Many times, we won’t know the reason or the end result but hey, we’re being paid and it’s just a part of it. I was a high rise selector, I’d only been on the job for about 3 months and a supervisor hurriedly came to the back and asked me to go clean the men’s room real quick and disappeared. I was still a new employee, had 2 kids at home that was going to want donuts when I got home that morning. Yep I was pretty upset but I went ahead and cleaned it up and wiped it down. I hadn’t been finished but for like 5 minutes and another sup came by with an auditor from one of our larger accounts and sure enough they walked right on in to the men's room to check it out. I ended up working for that company for 26 more years. As employees we have other resources when we get upset, we have management members and our HR departments we can see. Another time, a couple of years later I had a young supervisor come back to high rise and tell me I needed to pull pallets while I was up in the air instead of bringing them down to the ground first. I respectfully told him I was uncomfortable working around our Safety protocol and suggested we go check with the manager first. He told me to go ahead and do it like I wanted to but get it done. We became good friends after that, I’d actually helped him do what was right in that instance. We need our jobs; there’s nothing to be gained by throwing a fit on the docks. Let’s try and do as request and voice our opinions to another member of management. By being insubordinate we’re really just quitting again, we’re probably fully aware of the consequences? And then there’s horseplay, this ones tough. Our shifts are sometimes long, its hard to maintain our focus for 10 hours, keep our heads down and focus on our jobs isn’t it? You know, there’s Safety concerns, quality concerns and we probably know the rules. I hate hearing about a young employee, meaning a new employee, losing his or her job for horseplay. I just always trust us more tenured associates will kind of mentor or advise the new boots to do the right thing. Once again, I hope the consequences to horseplay has been explained to us. With horseplay there may not be any corrective actions applied to us, It’ll depend on what we were doing I’d think. Anyway, we probably knew better, why do we get upset when we’re dismissed, maybe its just a human nature thing. Several weeks ago I heard about an order selector that’d done something wrong, or at least his supervisor thought he had. Anyway the selector ended up getting in the sups face and threatening to hit him. In today’s world that’s a threat, could even be a terroristic threat since it happened at work. The associate was walked off the property and honestly didn’t understand how the authorities could have been called. He got hot, calmed down and was now out of a job. That’s a good example how not handling ourselves in a professional manner can really cost us dearly. Here at WAOC we spend a lot of time talking about how to get our jobs, planning for our advancement and reaching our goals but keeping those positions are just as important. Terminations are a part of the work experiences, and being such we should recognize our responsibilities in keeping those jobs. It’s hard, we’re humans and we all have reactions but I think we’d all agree it’s easier to be in charge of ourselves and in many instances, prevent terminations. Again, I hope I didn’t come across as negative today, I’d like to think I presented us with something to think about and consider. If you’d like to add to our list of terminations or share an example or situation with our group please shoot an email to we’d love hearing from you! Check out our Facebook and Twitter feeds too, @whseandops & we’d appreciate a Like and Follow should you find any interest there. If you operate any type of powered Industrial Equipment check out the Facebook group Warehouse Equipment Operators Community group, we’re usually hanging around there through the week! Until next week – Be Safe and lets all take care of our Families and our Positions!
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Ask Me Anything: Distribution
12/13/2024
Ask Me Anything: Distribution
Hey hey all, you found Marty and Warehouse and Operations as a Career here again. Here we are in week 50 of 2024. I just realized we haven't talked about our 2025 goals or plans yet. Maybe we can get that in over the next few weeks. I’m big on goals and planning, and I’m pretty much right on target for the year. Anyway, before I get started running down that path, I’ll get back to today's bullet points! I’ve been talking about the workforce out there right now and how we’re seeing people exploring new industries and changing their career goals over the last several weeks. I was asked by a listener if I could talk about warehouse positions, at distribution facilities in particular. She wanted to know how to get started and how do you get into a management position. Speaking with her I found that her work history, although she hasn't been in the workforce but for about 4 or nearly 5 years I guess, she's had about 18 months in a production type facility, doing a little picking and packing for assembly parts. I’m not sure what they built though. Her only other jobs had been with 2 restaurants and 3 retail stores. She states she so enjoys the physical aspects of the job and the warehouse environment overall. One of the comments she made was that, in the restaurant industry, you could be trained as a manager after being there for like 3 months. There was a lot more responsibility given to you and the pay was pretty good, but the hours we’re never set. They we’re different week to week. She was wondering if she could be a supervisor in a few months? OK, there's a lot to unpack there. She has a friend working in the distribution world, she’s spoke with them regarding the pay, and I think that's where we landed on the distribution industry. So, let's talk about distribution and delivery! I thought we’d walk a case of product through the building. We’ll start with that case being purchased. I know a merchandiser or procurement department isn't actually a warehouse position, however they do interact with the warehouse more than any other office position, and we’ll talk about that more in a bit. Our merchandiser understands how valuable the real-estate is in our warehouse. Space is at a premium, square footage is expensive, and it has to be utilized to maximize our efficiencies on the floor! So, quantities are purchased with days on hand in mind. Pick slots are assigned to facilitate that products movement. Meaning how many times a week does our selector stop in front of that slot and how many cases does the warehouse select and ship in a week. Once we know that, we’ll calculate the amount of space needed to store, or slot, that number of cases so we don’t have to move pallets around more times than absolutely necessary. The merchandiser will purchase in that pallet quantity, hopefully, and where possible, even the correct ti and hi configuration for our slot size. Ti meaning how many cases on a layer and hi being how many layers criss crossed or reversed stacked on the pallet. So, the company has purchased the product, it’s on a trailer and on the way to us! First the load will need to be scheduled to arrive and be unloaded. Let's say we’re working at a large facility, with an inbound trailer or container count of, oh, let's say around 60 loads a day. The first position we’ll discuss is the Inbound scheduler. In my humble opinion, this is one of the hardest jobs in the warehouse. I didn't like it and to be honest I never was very good at it! This individual works closely with merchandising and our logistics department scheduling the loads for each day. They are usually working about 2 weeks out. Setting up appointments through freight brokers and over the road operators for date and times to unload. It’s a tough job. Everyone wants the appointment to work with their schedule! This person has to be patient, be able to deescalate many situations a day, handle multiple phone calls a day and deal with people that may have been lied to regarding an appointment already. With all that being said, our case has arrived and the load is given a door to back into! Now the driver or operator may utilize a lumper or unloading service to remove the product from his or her trailer, segregate each item-by-item number, stack it in the correct pallet configuration using a breakdown sheet, and stage it on the dock for our receiver to work with it. The lumper position or unloader job is a great get your foot in the door job, an entry level position that can take us on to most any position in the warehouse. We’ll learn every item in the building, by sight. That ability can certainly take us places. The next position or person to see our case will be the receiver. Now this is a very important job. Typically, a very experienced person will have this position. They are responsible for receiving or verifying the item is what was ordered, the correct quantity, with nothing damaged, and entering it into our inventory. Once received; by accepting the delivery, the receiver is basically writing a check for the product right then and there. He or she works off of a p.o. or purchase order to see what is being delivered, or what should be delivered! They will then tag the pallet as received. At our large dc that tag will have a barcode which states the quantity on the pallet, the item, and any information our WMS, or warehouse management system has been given for it, maybe something like fifo or first in first out, the pick slot location or the reserve location to store the pallet in. The next position would be the pallet runner position. This person will work from a single, double, or maybe even a triple electric rider platform pallet jack, hauling the received pallets from the dock to the assigned aisles and staging them for the forklift operators to place in the reserve slots or the pick locations as instructed by the information on the barcoded pallet tags. This position may be filled from the lumper position, or off the streets with a person with like 1 + years of electric rider jack experience. It's referred to as a skilled position, but I feel it still falls in that gaining experience category. It is a PIT position, so we’ll have completed the classroom portion of OSHA’s 1910.178 standard and had the machines operation demonstrated to us and us observed on the equipment in our working environment. A great growth position in my humble opinion. From here the put away forklift operator takes over. He or she will scan the receiving tag and place the pallet in the proper location, possibly a reserve slot or the pick slot. This position requires quite a bit of experience. Typically, this individual will have several years of warehouse experience and at least 3 years of forklift experience. Your placing pallets many feet into the air, working around others and different types of equipment. This is a job with more responsibilities than most. For all those reasons, and the importance of safety with the task, it usually pays pretty well. Awe were at the order selector task now. This is considered by many to be the golden ticket in the distribution arena. In our large facility it pays very well. The work is hard, the pace can be unbelievable. We could be paid by the piece and our productivity, so we are focused and moving! Our errors have to all but nonexistent, and safety has to be on the forefront of our minds and actions at all times. Yes, this position pays well but I encourage everyone to have an exit strategy. This is not a job we’ll want to do for 10 years, its rough on our bodies! Many order selectors move on to inventory control, or becoming forklift operators, maybe even receivers. With this position we’ll learn every item in our building and where its located! Again, having that item knowledge give us a leg up on others. Throughout the selection process the slots are being depleted or emptied, hence our next position. The replenishment forklift operator. This person is responsible for, besides the safe operation of the forklift, to keep the picking slots filled at all times. They bring the freight down from there reserve locations to the pick slots. Now, I know that forklift drivers want to stay on their lifts at all times, and you see a lot of that in the manufacturing and production facilities because a lot of times there moving freight from one location to another department to be worked, but in the distribution centers we’ll probably have to occasionally have to get off our lifts and hand stack product onto another pallet, and pulling empty pallets from slots by hand and stacking them to get them out of the way! This is a very respected position. We’re working in the aisles with others, and people are depending on us to help them hit their productivity numbers. And again, as with any type of equipment or machine usage, safety has to be our first priority. I’ll take this opportunity to slide in the fact that no one should ever, under any circumstances, touch or get on or operate any machine or piece of powered industrial equipment they have not been trained on and certified to operate. I know you get tired of me saying that but it's just that important. Where was I, oh, next up is our loaders. Here’s another position I consider a great get our foot in the door position. We’ll be running pallets of selected products or orders into the route trailers to be delivered. In today's world, I consider this job a bit of a skilled position. We’ll need a little experience on a pallet jack as we could be moving the staged pallets filled with orders into the correct position of the trailer so the driver can find his or her deliveries by stop numbers. In some instances, we may be required to load the trailer by hand or floor load it for various reasons or requirements. This is another position or importance and a productivity driven task. The trailer will have a dispatch time and it's our responsibility to make sure the driver is ready to roll at that time! Theres a few other positions in the distribution center we’ll have the opportunity to learn or work in, positions like inventory control, drive helper, slotting coordinator, and then the frontline management positions like warehouse leads, supervisors, managers, and more senior level positions like directors, and vice presidents. As you can tell, experience opens those doors to growth, more responsibilities, and wages in our industry. Each position or task I mentioned today is a great career in and of itself. We need to be doing what we love. I don't know of any other career where we can work our way up to a six-figure income through our experiences and without any formal education or tech schooling. Of course we have to keep self-learning every day, gather as many certifications as offered by our industry and continue to grow personally and professionally. But what a rewarding career we can have. I wanted to talk a little about that personal and professional growth and goals and planning, but I’ve ran long on time today and we all probably need to get back to work! We’ll get into all that a bit later, I guess. If you have any questions about anything discussed in today's episode please shoot us a message to and I’ll make sure we get an answer back to you. Until next week, be prosperous, productive, thankful, and safe out there!
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